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BSBPMG532 Manage project quality

BSBPMG532 Manage project quality

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

Unit Title

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For Trainer and Assessor to complete:

◻   Student requested reasonable adjustment for the assessment


Question Marking Sheet – Assessor to complete.

Did the student satisfactorily address each question as instructed:

Completed satisfactorily
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Question 2
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Task 1 – Knowledge Questionnaire

Task summary and instructions
What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.

The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit of competency:

·                     quality management theory

·                     relevant project quality standards that apply in the organisation

·                     quality assurance and control techniques, key tools and methodologies

·                     roles and responsibilities of quality management personnel

·                     methods for managing continuous improvement.

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily? ·                     submit your answers to the questions within the set timeframe,

·                     answer all questions as instructed,

·                     answer all questions using your own words and reference any sources appropriately,

·                     all questions must be answered satisfactorily.

It is advisable to:

·                     review the questions carefully,

·                     answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

·                     further research the topics addressed in each question.

Specifications You must submit to GOALS the

·                     assessment coversheet,

·                     answers to all questions,

·                     references.

Resources and equipment •                     computer with Internet access,

•                     access to Microsoft Office suites or similar software,

•                     learning material.

Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answer all the questions below:

Question 1

Explain the following quality management theories, principles, tools and techniques used in quality management and continuous improvements in organisations.

Item Explanation (40-80 words/item)
Total Quality Management This is basically a designed system consisting of rules, regulations, and principles which each and every one has to follow which means both employee and the employer. In short, it is an ongoing process of detecting and reducing errors. Also to give better customer service and train employees.
ISO: 9001:2008 Standards and why an organisation may choose to adopt these standards International organizationfor standardization specifies thequalityof theinternal management of the organization or certification, and it could also be contractual. Focused on internal quality management.
Quality Assurance In simple words, it means that it is a very well-planned process for checking the quality of the work and product delivered and to assure it works well. It has four parts of it quality assurance which is process control, control charts, product quality control, and acceptance sampling.
Quality Control Checking process of the quality of the work or product while at the stage ofproduction and also after its completion or delivery to assure that it is delivering its desired purpose. X bar chart, six sigma, one hundred percent inspection mode, and the Taguchi method are four examples of quality control methods.
Six Sigma methodology and its relationship to quality assurance.


It is a method of quality management in improving the business work, process, product, and current processes. And also to detect and, eliminate the issue also to minimize the fluctuations in business. It includes five main steps which are as follows: problem defining, measuring the process, issues analysis, process improvement, and control.
DMAIC cycle and its use in continuous improvement. DMAIC ( stands for define, measure, analyze, improve, and control ) this cycle is used to improve, optimize, and eliminate fluctuation in business. The process includes documents that you have to know, using measurement tools and gathering data, analyzing the data that has to gather in the previous step, and improving the plan for gathered data, the last step ensures
PDCA cycle and its use in continuous improvement. PDCA ( stand for the plan, do, check, act ) this cycle has no end it uses repeatedly to make changes in business by having solutions testing, analyzing results, and improvement.
Benchmarking as a quality management tool. Internal, external, performance, and practice are four types of it. This is used for performance measurement of an organization’s work product, or it could be a process. The main aim is to find internal improvement.
Brainstorming as a continuous improvement tool. Process or procedure on the basis of new ideas generated by the creative thinking of people. To solve a particular problem, no interruption is encouraged for good ideas.
Cause and effect diagram. As the name suggests it is a technique to analyze the effect of a cause, so basically it is a visual tool used to organize the logical possibility of the chosen or particular cause by the mean of the graphical method.
5 Whys It is a technique for interrogation mostly used in exploring the cause and effect relations among the particular program. To find out the root cause of the issue is its primary goal of it. This is done by asking why repeatedly, five times.
Cost-benefit analysis when used for quality assurance. This technique is used by the quality assurance manager in which the objective is to determine whether theefforts are more expensive than the cost to determine the work quality.
Organisational Quality Management Policy Quality objectives of the organization are written in document form are the organizational quality management. Responsible people in it are from the top management with all other experts in the area.
Check Sheet It is collected data from the current location which is the source of the data and it is basically a tool for quality management. And it is used for many purposes as needed.
Pareto Diagram Pareto charts basically are vertical bar graphs that have the values plotted from left to right and decreasing with the relative frequency. It is used to analyze the problems or its cause.
Statistical Sampling As we don’t know the exact nature of the distribution of the population so it became very difficult to use standard formulas to take out even the estimate of it, drawing on random observation of population distribution is statical sampling in short (Clough, et al., 2015).
User testing User testing is the process in which real users have to test the product, work, or anything to test its performance in real environment conditions for they are actually made for.
Control Chart It is a graph methodology used to check the process that is changing over a period of time which help in analyzing the method from a different perspective. Plotted data have an average line to analyze.
Project Management Plan within the project plan. A formal document that has the guidelines for execution and monitoring of the projection in control way.
The quality standards that would apply to an organisation that you are familiar with. Quality standards follow by small businesses, charities, governments, and even big businesses.

Examples of organizations are: – general motor corporation, ford motor corporation (Sergeeva, et al.,2019).

Question 2

Outline the roles and responsibilities of the following quality management personnel:

Quality management personnel Outline (30-50 words)
Project manager Project managers have some key roles and responsibilities than all of the other members some major responsibilities are planning, organizing, and keeping the work on time by different specific tasks or objectives for the organization (Wakabi, B.2016)..
Quality manager Key responsibilities performed by the quality manager isreviewingcustomers’ need and making sure that they are fulfilled, setting standards of quality work, health, and safety, major responsibility is to maintaincompanies’ standards.
Organisation’s top management Their key responsibilities are to make and establish policies, and major guidelines, and although provide direction for quality management with proper leadership by them, establish those responsible and manage them.
Quality assurance manager Key responsibilitiesperformed by them are to monitor the work done by the quality manager and staff, and also to implement and maintain a system of quality, test the product, and check their reliability.
Quality control manager Their responsibility is somewhere similar to quality assurance manager which includes supervising staff and employees watchingtheir activities in addition to they also working with the client to ensure the final delivery of work (Prytherch, 2016).


Clough, R. H., Sears, G. A., Sears, S. K., Segner, R. O., & Rounds, J. L. (2015). Construction contracting: A practical guide to company management. John Wiley & Sons.

Prytherch, R. (2016). Harrod’s librarians’ glossary and reference book: a directory of over 10,200 terms, organizations, projects and acronyms in the areas of information management, library science, publishing and archive management. Routledge.

Sergeeva, M. G., Latipova, L. N., Rekhtina, I. V., Sannikova, N. I., Zemliakov, D. N., & Shvedov, L. A. (2019). Organization of monitoring in the quality management system of the educational process when training of specialists. Humanities & Social Sciences Reviews7(6), 227-232.

Wakabi, B. M. (2016). Leadership style and staff retention in organizations. International Journal of Science and Research5(1), 412-416.

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