BSBHRM613 Contribute to the Development of Learning and Development Strategy

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Information about how you should complete this assessment is provided in the previous page. Refer to the assessment task information on:

·           where this task should be completed

·           the maximum time allowed for completing this assessment task

·           whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work.

·           where this task should be completed

·           how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work.

Mentoring training

·           Coaching

·           Management consultation

·           Management program evaluation

·           Development of cutting-edge tools, resources and expert advice

·           Sharing best and next practices

·           Leading organisations through the process of creating a leadership culture

·           Recognising and celebrating excellence in leadership.

The company has a CEO, a General Manager (newly appointed), an Operations Manager, five Principal Consultants, twelve trainers and a small HR team. The company also has a Board consisting of the CEO and General Manager, as well as two Executive Directors who are company shareholders.

A new Strategic Plan was recently developed to guide the organisation over the next three years. One of the key objectives of the Strategic Plan is for Grow Management Consultants to become established as a learning organisation.

You are the newly appointed General Manager and the CEO has given you the task of developing, implementing and monitoring an organisational learning strategy for the company, as the first step towards establishing Grow Management Consultants a learning organisation.

Before you commence this task, you should ensure that you are familiar with the company’s Strategic Business Plan and its objectives in relation to learning and development, as well as the human resources policies and procedures that are in place.

Conduct your research, analysis and evaluation and develop a report that includes the following:

·           An evaluation of a range of methods and approaches to learning and workplace training and how they would support the company’s strategic requirements as documented in the Strategic Business Plan. As a guide you should describe a minimum of three methods and approaches to organisational learning.

·           An analysis of how organisational learning can contribute to a company’s ability to grow and develop and therefore be more competitive.

·           A review of the company’s existing policies and procedures relevant to organisational learning/training and assessment and any current gaps. These are:

o     Recruitment, Selection and Induction Policy and Procedures.

o     Performance Appraisal Policy and Procedures

·           A review of current best practice for policies and processes that support organisational learning: what are they and what should they include?

·           Recommendations for the structure and content of the company’s organisational learning strategy. Recommendations should be based on your research and the company’s strategic requirements and policies discussed above.

·           Define the ideal technological and systems requirements for an organisational learning strategy and compare to what is currently in place.

·           Define and document communication and consultation process that can be used to support development and implementation of organisational learning strategy.

·           Recommend procedures that can be incorporated into the organisational learning strategy to systematically liaise with educators/instructors, learners and others to monitor the extent to which learning strategies and learning resources are achieving the organisational learning targets.

Use the Learning Strategies Report Template to guide your work.

As a guide, your report would be between 4 and 5 pages in length.

Learning strategies report

Models and approaches

Three models are given below:

1. Session of brainstorming – In this, the entire staff will participate and they will their opinions that how operations could be enhanced.

2. Coaching and monitoring – In this system, training is given by the mentor and coach to the employees related to procedures and policies of working in the organization.

3. Training session – It is conducted by the enterprise for providing training to the employees related to the use of new methods of technology in the organization (Smith & Larimer, 2018).

Growth and development of the company

There are some systems and methods which the company uses to develop its business operations and these are given below:

1. Company provides training to entire employees whether they are recently hired or experienced in the company so that their performance of work can be improved and can provide better services to the consumers.

2. Some workshops and seminars are conducted by the organization to mainly encourage the employees so that their performance of work the employees can be improved and they can perform effectively.

Policies of learning

As the General Manager of Grow Consultant, my role is to review and observe the present working procedures and policies of the company. I have evaluated that the enterprise uses effective recruitment methods and systems to recruit and hire new employees. The enterprise initially does promotion activities like advertisements on platforms of social media and television related to job opportunities. In this way, many persons who are seeking employment apply for the job and then the enterprise chooses the best applicant that mainly fits into the particular position. The enterprise should consider the candidate’s caliber and skills by taking the test of their specific knowledge (Smith & Larimer, 2018).

Best practice

The best practices are given below:

1. Grow consultants mainly establish different policies for providing practical and effective training to entire members of staff so that they could learn innovative skills.

2. Grow consultant creates procedures and policies of grievances to protect the members of staff from discrimination and harassment at the workplace (Hopper, 2018).

Recommendations

These are mentioned below:

1. Grow consultants must establish workplace safety and health procedures and policies to protect the members of staff from dangerous risks that may occur in upcoming times at the workplace.

2. Grow Consultant must execute the work breakdown structure for assigning the work or tasks to members of staff as it can assist the employer in assigning work to members of staff appropriately by mainly following the entire policies and procedures of the organization.

Requirements of systems and technology

These are mentioned below:

1. Grow consultants must establish systems concerning tracking the performance of work of employees of every particular department of the company.

2. Grow consultants must assign responsibilities to the marketing managers for promoting their business and services and also to evaluate the demands of the customers (Hopper, 2018).

Process of consultation and communication

·           outline your findings and ideas

·           discuss the impact of your recommendations on the organisation

·           examine and review the options for deploying new policies and procedures needed across the organisation

Go through each section of your report, asking for the other Managers’ feedback on what you have written and discuss their ideas and opinions.

You are required to pay particular attention to the language that you use during the meeting. Your vocabulary and the way that you communicate should be appropriate to your audience.

During the meeting, you are required to demonstrate effective communication skills including:

·           Speaking clearly and concisely using language relevant to the audience

·           Using non-verbal communication to assist with understanding

·           Asking questions to identify required information

·           Responding to questions as required

·           Using active listening techniques to confirm understanding

Take notes on the feedback that you receive.

Meeting minutes

Date – 25th August 2022

Time – 11:00 am

Duration – 15 min

Agenda – For discussing learning strategy report

Attendees – CEO and Operational Manager

Meeting

General Manager – Good morning, sir!

CEO – Good morning!

General Manager – How are you, sir?

CEO – I am fine, what about you?

General Manager – I am also fine, I have conducted this meeting for discussing the report that I have made on the strategy of learning according to the organizational needs. I also need your suggestion ad constructive feedback on this.

CEO – Okay.

Manager – In this particular report regarding strategies of learning I have listed entire information such as different methods and systems for Grow Management Consultant, data on training, recommendations concerning the organizational growth, excellent practices or procedures and some suggestion for enhancing the organizational policies.

CEO – Okay then what you have added in the suggestion part?

General Manager – Sir, in this part I have added that the company must implement the work breakdown structure for assigning the work to the employees. This will assist the operations manager in allocating the work to employees according to their competence. The company must establish the WHS policy for preventing the employees from risk.

CEO – What you have mentioned in technological requirements?

General Manager – In that I have mentioned that our organization must daily update all technological systems for give effective services to the consumers. The company must also provide training on technology utilization to the present employees. The company must also hire some new employees who have better knowledge of current technology.

CEO – Okay, your entire points are accurate. I will consider your points and discuss them with my executives and let you know very soon.

General Manager – Thank you, sir!

Your strategy should:

·           Address the overall organisational requirements for an organisational learning strategy, as well as specific instructor and learner requirements, building on from the Learning Strategies Report you developed.

·           Include relevant units of competency as given in the feedback provided to you at the meeting

·           Set out the learning and assessment strategies that you have developed while researching you report and during the meeting. Each strategy should allow some flexibility, so it is more responsive to any changed circumstances or priorities.

·           Include procedures to systematically liaise with educators/instructors, learners and others to monitor the extent to which learning strategies and learning resources are achieving the organisational learning targets.

·           For each strategy, include responsibilities, timelines, resources and performance indicators.

Use the Organisational Learning Strategy Template to guide your work.

Organizational Learning Strategy

Introduction

Grow Management Consultant is an enterprise that mainly provides different services to the clients such as training, coaching, mentoring etc. and also management consultancy. The strategies and plans that are established by the organization for enlarging their operations of the business such as recognizing some new sources of sales and profit and the objectives of the organization are to mainly acquire a profit margin of 10% in the future financial year and to mainly become the best company of learning in the entire country to provide different consultancy services and nurture the techniques of innovation. The company also prefers in driving modernization in the enterprise to achieve the consumers’ needs (Ellis & Goodyear, 2019).

Purpose

These learning strategies are developed to achieve the goals of acquiring profit margins of 10% and also to be the best learning company.

Commitment

The organization commits to making better relations with the consumers and accomplishing their needs and also establishes strong expertise. The main values of the company include innovation, respect and integrity.

Organizational requirements

In today’s time, the company needs to hire some new employees who can mainly provide a better quality of training to entire clients and also students and can also provide knowledge related to the needs and preferences of clients for giving better and effective services.

Units of competence

1. Technical training – This kind of training is also important as the trainer would mainly use the technology for providing sessions of training to the consumers and entire students.

2. Communication skills – Establishing communication skills in the organization are very necessary as entire trainers and mentors should effectively communicate and consult with clients.

3. Brainstorming session – These kinds of sessions can be mainly conducted for entire instructors and trainers where some new kinds of notions can be obtained from the members.

4. Diploma – Diploma training can be mainly given to entire trainers and teachers and also establish their skills and knowledge (Ellis & Goodyear, 2019).

Procedures of communication

To communicate appropriately with the consumers, instructors, learners and educators, the organization should accurately follow entire policies and processes such as providing recommendations to all educators while providing education to entire learners.

To formally communicate with all learners and individuals, emails can be mainly utilized and also for communicating and interacting with them mainly about some new courses of learning, training and mentoring sessions and information and details can be easily conveyed via mail (Pritchard, 2017).

Strategies

Your policy and procedures should include the following:

·           An introduction, giving the reasons that the document has been developed

·           Purpose, setting out the document’s objectives

·           Duties and responsibilities of staff and line managers.

·           Procedures:

o     Identifying Learning and Development needs and opportunities

o     Study leave

o     Funding

These must be appropriate for the company’s strategic requirements

Use the Learning and Development Policy and Procedures Template to guide your work.

Learning and development policies and procedures

Introduction

This particular document mainly states that procedures and policies of development and learning are made effectively as they mainly give the strategies for working in the company as procedures are the set of strategies that accurately explain the responsibilities and roles of members of staff in the organization. It mainly involves the plan of personal development and all essential resources that mainly would be assigned to all members of staff (Pritchard, 2017).

Purpose

The purpose of procedures and policy of development conditions what entire plans of training will be provided to the members of staff and the formal meeting will hold with them.

Procedures and policies of Growth Management Consultant maximize the satisfaction of work of the employees and assist in retaining them in the company.

Responsibilities and Duties

Many responsibilities are required to be accurately performed like better quality of education will be given to the students and developing them as skilled individuals and giving them some other kind of services such as training, coaching, mentoring etc.

Procedures

Procedures are mentioned below:

1. Sessions of training will be held for the members of staff and information will be given to them that how they can obtain the goals and objectives of the organization and strategies will be described to them that help them in achieving those objectives and goals effectively (Dessinger & Moseley, 2015).

2. Then opportunities and requirements for learning and development will be identified

Many opportunities are there, including the need for development and learning programs for graduation will be held for the learners and coaching and mentoring will be given to them.

Programs of training will be held for updating the skills as per the demands of the market and the preferences of clients.

Study leave

Some of the policies must be followed for giving the preparation leave to the students so they can do their studies effectively.

Funding

For funding, loans from various financial instruments and institutions are utilized (Dessinger & Moseley, 2015).

These must be appropriate for the company’s strategic requirements

Use the Assessment and Recognition Policy and Procedures Template to guide your work.

Assessment and Recognition Policy and Procedure

The main purpose of these policies and procedures is to mainly provide a better quality of training to develop all learners as skilled and knowledgeable as per the demands and preferences of the market. The procedures and policies of assessment and recognition can also assist the Grow Management Consultant in being a reputed and famous learning company and mainly focused on the methods of improvement. It is mainly used for recognizing the complaints that are made by entire trainers related to the culture of the organization (Owen, 2020).

Principles

The management of the organization will make sure that no discrimination and harassment is there against any individuals so that any individuals in the organization cannot face any issue related to the culture of the company. Any type of discrimination and harassment should not be there in the company and the organization must concern only with providing better services for accomplishing the needs of the consumers.

Responsibilities

Management of the organization must follow entire relevant business practices and should treat all its employees equally and fairly. The staff members can also file complaints against the individual who has some unfair practices and discrimination in the organization.

Recognition policy

This policy mainly states that entire problems and challenges that are prevailing in the organization will be effectively identified and also better solutions will be provided as soon as possible in the appropriate manner (Owen, 2020).

They should also be relevant to the supply of training services by external providers and should be appropriate for the company’s strategic requirements

Use the External Training Procurement Policy and Procedures Template to guide your work.

External Training Procurement Policy and Procedures

Introduction

This assists the employees in enhancing their performance at work as the policies mainly list what kind of external training can be provided to the employees to develop their skills and knowledge so they could take their decisions effectively (Ross, 2017).

Principles

It lists that effective training will be provided to the employees for making the bridge for the particular gaps in skills, technology and knowledge. The HR Manager will mainly ensure that these sessions must develop the skills and knowledge of learners.

Procedures

These are mentioned below:

1. Targets and objectives of the organization will be identified firstly

2. Then the kind of training that should be given to the employees will be identified

3. Then the performance of work of the employees will be reviewed and monitored by the manager and trainer as per the standards and principles of performance (Ross, 2017).

Two learning sources or assessment tools can be Oral presentations and Reviews from Peers. In the Oral Presentation, employees will provide the presentation orally and then recommendations will be given to them so that they could effectively improve their performance of work. Also, feedback will be offered and this particular feedback can be either negative or positive (Parker & Nielsen, 2017).

In the method of Reviews from Peer, employees mainly evaluate and provide their suggestions on the performance of work of the whole team. The senior staff members will also evaluate whether peer reviews are appropriate or not.

Another assessment tool can be mentoring and coaching sessions that can assist in providing training to the learners and employees and also make them trained. Some graduation events can be mainly conducted to predict the progress of the employees. These tools of assessment can be mainly used for enhancing diversity policy in the organization (Parker & Nielsen, 2017).

Submit the following documents to your assessor for marking:

·           Organisational Learning Strategies

·           Learning and Development Policy and Procedures

·           Assessment and Recognition Policy and Procedures

·           External Training Procurement Policy and Procedures

·           2 x learning resources or assessment tools (modified if necessary)

·           Speaking clearly and concisely using language relevant to the audience.

·           Using non-verbal communication to assist with understanding

·           Asking questions to identify required information

·           Responding to questions as required

·           Using active listening techniques to confirm understanding?

·           where this task should be completed

·           how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work.

·           Recruitment, Selection and Induction Policy and Procedures

·           Performance Appraisal Policy and Procedures.

Due to the global pandemic of COVID19, the decision was made to not proceed with the external training on emotional intelligence and to run online in-house training sessions to keep employees protected and to save company funds during the financial recession that the country faced. Other courses still went ahead that had been planned for but these were all run online. All employees were set up with Zoom accounts were live webinars were run and recorded for later viewing. The training sessions were interactive and Zoom functioned smoothly.

As part of the ongoing assessment of the organisation’s learning management systems, Human Resources has started adding all the learning opportunities that the staff have undertaken over the year to their staff records. They have put these in a spreadsheet for easier evaluation. Additionally, all staff are given an annual questionnaire to help assess whether organisational learning targets are being met. You are required to use these documents to assess the success of the organisational learning strategies that you have implemented.

Also, the CEO has asked you to review information on grants for skill development as they would like to capitalise on any opportunities for employers to access funding for learning and development. Determine how this could be integrated into the company’s Organisational Learning Strategy.

·           Staff Survey Results 2019

·           Staff Survey Results 2020

·           Staff Learning Spreadsheet

Your review should include evaluations of the following:

·           The end-to-end implementation of the organisational learning strategy

·           The performance of resources and people supporting organisational learning strategy implementation

·           How well learning strategies and learning resources achieve organisational learning targets.

·           Whether the intended strategic outcomes have been achieved through the organisational learning strategy.

You should also determine:

·           The changes that could be made to at least two of the company’s policies and procedures

·           Your plans for improving the company’s Organisational Learning Strategy

Use the Learning Strategy Review Template to guide your work.

Learning Strategy Review

Implementation

Grow Management Consultant is mainly seeking for conducting a digital program of training for all its learners and make sure that learning through digital training improves and also maximizes their skills and knowledge (Graz, 2019).

Performance

The manager of Human resources, along mainly with the instructors of Grow Management is concerned to help this training program and enhance the knowledge and skills of learners. Training sessions will be held through zoom meetings so that particular communal gatherings can be ignored and also places with huge populations will also be ignored.

Results

The skills of learners will be upgraded after attending this training program and also modern technologies will be utilized. Also, the organization will mainly utilize the objectives of the organization on the scheduled time and it will make sure that goals are attained within the scheduled period.

Outcomes

Probable outcomes that could be developed include employees’ work performance will be enhanced, and communication among employees will be effective. It will also lead to the maximization of staff retention in the organization.

Recommended document changes

To mainly recommend the changes in the document, many procedures are there that should be accurately followed like upgrading the records of training, procedures and policies should be changed of Grow Management Consultant.

Recommended Strategy Formation Improvements

1. It includes the advertisements of services that will be mainly done to attract more clients and also leads to awareness of the brand.

2. The motivational workshop will be held digitally so that employees will be motivated to improve their work performance and can achieve the objectives of the organization.

3. The organization will give effective training to the employees to upgrade their knowledge and skills (Graz, 2019).

Save this version of the document as Updated Organisational Learning Strategy and any policy changes with the name ‘Updated’ and highlight your changes so your assessor can review the information easily.

Updated Procedures and Policy

Various changes will be done in the learning strategy of the organization and these are:

1. Platforms of social media will be utilized for targeting the consumer base and digital meetings will be held for staff to increase their skills and improve their performance (Hayek, 2021).

2. Consumer surveys will be done for getting the feedback of consumers and the performance of employees will be monitored regularly (Hayek, 2021).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachments

The email text should present your work to them along with an explanation of the changes you have made and why ask them for their feedback.

Attach the following documents to the email:

·           Learning Strategy Review

·           Updated Policy and Procedures

·           Updated Organisational Learning Strategy

Email

To – ceo@growconsultant.au.in

From – generalmanager@growconsultant.au.in

Subject – Regarding getting approval for new policies and procedures

Respected sir,

This mail is to inform you that I have done the review of the learning strategy and also updated the strategy of learning procedures and policies.

I request you to kindly analyze them and give your valuable feedback.

With regards,

General Manager