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Email: info@precisiongroup.com.au

Website: www.precisiongroup.com.au

© 2021 Precision Group (Australia)

BSBCMM511 – Communicate with influence (Release 1) 

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• Minor update to table headers in Short Answer Question 1.
• Updated Short Answer Question 2.
• Updated tick boxes in Observation Forms

Discuss and accomplish this section with your assessor before commencing then sign the confirmation at the end of this Agreement.

1. Complete the table by identifying the following:

i.          Name of your workplace/organisation

ii.          The industry to which your workplace/organisation belongs

1. Conduct research online or through other sources to identify the following information:
   1. At least two media organisations that can help promote your workplace/organisation
   2. At least two government organisations relevant to your workplace/organisation
   3. At least two specific industry events that your workplace/organisation can participate in

Briefly explain how each of the identified information above is relevant to your workplace/organisation.

1. Identify at least two communication channels that your workplace/organisation can use to communicate with your external stakeholders.

Briefly explain how your workplace/organisation can use each communication channel to communicate with its external stakeholders.

If you’re not currently in a workplace/organisation, refer to Bounce Fitness as your organisation. Access the link below to learn more about Bounce Fitness:

Bounce Fitness

https://bouncefitness.precisiongroup.com.au/

a.      Identify at least three techniques for each of the workplace communication processes below.

Techniques refer to ways on how you can demonstrate each of the communication processes provided below.

b.      Briefly explain how each technique can be demonstrated in the workplace.

If you’re currently in a workplace, you can refer to the procedures from your organisation.

2. conduct meeting

3. keep the meeting focused and continuous

4. conclude with summary of the meeting (Kalogiannidis et al.,2021).

If you’re currently in a workplace, you can refer to the procedures from your organisation.

2. make everyone feel welcome

3. make participant’s aware about the rules and regulations

4. revew the meeting rules and clarify the confusion and solve doubt during the meeting (Smagina et al., 2017).

The Marketing Manager of Bounce Fitness calls for a meeting with their team members to discuss new ideas for the promotion of the organisation’s training services. In the meeting, the manager must:

§  Get at least one or two ideas from each team member

§  Acknowledge and compliment the ideas

§  Expound on interesting ideas

§  Ask the team members to ask questions if the ideas are not clear to them

After meeting with the team members, the Marketing Manager set up a meeting with the CEO to present the new marketing ideas. In the meeting, the manager must:

§  Introduce the ideas and their purpose, objectives, main points, and advantages

§  Avoid making statements irrelevant to the ideas being proposed

Jack is part of the team of Fitness Instructors under Bounce Fitness. Every week, the fitness instructors gather in the meeting room to talk about concerns their customers may have raised during the week. They all contribute solutions to solve the concerns of the customers. Aside from that, they also discuss about possible improvements they can implement for future tasks.

Stephanie is the General Manager of Bounce Fitness. She receives an instruction to inform the employees about the new rule regarding office hours from the Vice President. She relays this information to each of the Department Heads. The heads will then relay the information to their respective team leaders, who will then disseminate the information to their members.

§  Management of Electronic Information Protection Policies and Procedures

§  Privacy and Confidentiality Policy

https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-policy-procedures/

Answer each question below for each of the policies and procedures reviewed using your own words.

§  Policy and Procedures for Meetings

§  Style Guide

https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-policy-procedures/

Answer each question below for each of the policies and procedures reviewed using your own words.

2. defining the rules

3. justification of solution

4. implementation of solution

2. define the objective .

3. prepaing the content of the presentation.

4. prepare the introduction of the presentation.

5. have a impactful conclusion of the presentation (Radovic et al.,2018).

To be assessed for this unit of competency, you must demonstrate your skills and knowledge to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.

Wherever possible, this assessment must be completed in your own workplace, including the gathering of evidence.

Where a current workplace is not available, you must conduct your practical assessment in an environment where conditions are typical of those experienced in a workplace. The environment must provide you access to all the resources required to complete this assessment.

If you don’t have access to a suitable workplace, discuss with your assessor any adjustments required to the tasks to conduct a simulated workplace assessment.

IMPORTANT!

§  All signatures/initials in your submissions, including yours, must be handwritten and dated. Submissions with signatures/initials must be scanned.

§  The supervisor/observer who completes and signs your evidence submissions must provide their real name, contact number, and email address for your assessor’s reference.

§  Should you encounter issue or concerns regarding your assessment, contact your assessor.

Thank you for allowing and assisting the learner to complete this project in (please tick at least one):

r  the workplace.

r  a simulated workplace environment.

This project requires the learner to lead, participate and make presentations to customers, clients and other key stakeholders in the workplace.

The learner will discuss with you the requirements they must complete and the resources they need to access in the assessment environment for this project.

Your Role as the Learner’s Supervisor/Assessor

There are activities in this project that will require your involvement. This includes:

§  providing the learner access to the resources required for this project.

§  participating in the activities included in this project, including:

o   observing the learner as they complete these activities,

o   signing the learner’s submissions,

o   providing feedback on the learner’s performance, and

o   providing guidance to the learner as they complete these activities in the selected assessment environment.

§  testifying that the learner has completed these activities in accordance with the workplace standards, policies, and procedures, and in accordance with the requirements of this project.

§  being contacted by the learner’s training provider through a phone call or email to further verify that the learner has completed the activities included in this project to a satisfactory level and to verify the authenticity of the learner’s document submissions.

Discuss any queries about the project and associated requirements with the learner. If the learner cannot answer your questions about the project, please contact the learner’s assessor/training provider.

The project is divided into three parts:

1.      Identify Communication Requirements

2.      Present Negotiation to Achieve Outcomes

3.      Participate in and Lead Meetings

Tasks and activities in this project assessment require you to have access to a workplace or a similar environment.

Read the instructions in this project carefully before proceeding.

Resources Required for Assessment

Resources you need to access to complete this assessment are outlined in the Resources Required for Assessment section of this workbook and in the task overview of each part of the assessment.

Forms and Templates

Assessment forms and templates are provided in each task in this Project Assessment, unless otherwise specified.

If you are currently in workplace, you may use similar forms and templates used by your organisation to complete the assessment. However, all requirements specified in the task must be included in your submissions.

If you are completing this project using the workplace pathway, instructions in green boxes such as this are for you.

IMPORTANT

Before choosing this pathway, read through all the tasks and requirements in this project assessment and check with your workplace if you can complete the assessment within the workplace.

If you are completing this project using the simulated workplace pathway, instructions in yellow boxes such as this are for you.

§  Confirm authority to present information on behalf of an organisation or work area in accordance with organisational policies and procedures

§  Identify information to communicate to relevant stakeholders, including confidential information

§  Identify the objectives of the communication

§  Prepare and plan for delivery of communication

§  Develop a position in line with the information to be communicated

Resources Required:

To complete this project, you will need access to the following:

• A workplace that will allow you access to:
  • Workplace documentation, including:
    • Policies and procedures related to communicating workplace information:

–        Presenting information in the workplace

–        Managing confidential information in the workplace

• • Supervisor or relevant personnel who will be authorising you to represent information on behalf of the organisation or work area
  • Information that will need to be communicated in the workplace

This must include confidential information that you will manage.

• • Information needs of stakeholders in line with the information to be communicated

These are information the stakeholders need to understand first before being able to participate in the meeting fully.

• Legislation relating to maintaining confidential information:

o   Privacy Act and the Australian Privacy Principles

• Ethical documents containing responsibilities in maintaining confidential information

This can be based on documents such as Codes of Ethics that your organisation, or industry uses.

Supplementary Resources for Simulated Workplace Assessment:

• At least one volunteer to undertake the role of the CEO from Bounce Fitness
• Video camera or a mobile phone with video recording capabilities
• A safe environment to conduct the role-play activity

Templates required to complete this project are provided within this workbook.

1.      Seek the assistance of your supervisor or relevant workplace personnel to determine information which must be communicated within the organisation or work area. This can include but is not limited to:

§  a new product/service

§  changes in a process

Work area can be a specific department of the organisation. (e.g. Marketing, Product Development, Finance, etc)

2.      Identify the person in authority who will give approval for you to communicate information on behalf of the organisation or work area. The person in authority can include but is not limited to the following:

§  Your supervisor

§  Your team leader

The person in authority must be the person who has knowledge about the information to be communicated.

3.      Access and review your organisation’s policies and procedures related to communicating workplace information. These must include the following:

§  Presenting information in the workplace

§  Managing confidential information in the workplace

4.      Locate the Authority to Represent Business Form template provided within this workbook. Complete the form by:

a.      Identifying where the information will be communicated

Indicate if this will be to the whole organisation or a specific work area only.

b.      Identifying at least one information to be communicated

c.      Outlining the organisational policy and procedures for communicating information in your organisation or work area

6.      Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the meeting. Discuss all requirements of the task with your assessor and prepare these before the consultation meeting.

Your assessor will complete the Observation Form.

If direct observation from your assessor is not possible, record the meeting in a video. Ensure to obtain permission first from person involved before doing so.

7.      Arrange a meeting with your supervisor/manager to discuss the information to be presented in the organisation or work area.

8.      Discuss the information in the Authority to Represent Business Form, specifically:

§  The information to be communicated

§  If the information will be communicated to the whole organisation or a specific work area only

§  Procedures they will follow to communicate workplace information

9.      Have the person in authority approve your Authority to Represent Business Form. Have them sign the declaration at the end of the template to confirm approval of your representation on behalf of the organisation or work area. Their signature must be handwritten.

1.      Once you have confirmed authority to present information, locate the Delivery Plan template provided within this workbook. Prepare the plan:

a.      Identify the name of the organisation or the work area where information will be communicated

Refer to the Authority to Represent Business Form.

b.      Identify at least one purpose of the communication you will deliver to the organisation or work area.

c.      Identify at least two objectives of the communication to be delivered

Objectives are goals and situations your organisation wants to achieve from the meeting.

d.      Identify at least two desired outcomes from the communication

Desired outcomes are the results your organisation expects after the meeting.

e.      Identify at least one position in line with the purpose of communication

Your position must refer to the organisation’s take or opinion on the information.

f.       Identify the following to complete the context of communication:

§  The information to be communicated

§  At least one confidential information involved

§  At least one reason for confidentiality of information

g.      Access and review the following documents relating to maintaining confidential information:

§  Privacy Act, including the Australian Privacy Principles

§  Ethical documents relating to maintaining confidential information based on what your organisation or industry uses

§  Policies and Procedures of your organisation relating to maintaining confidential information

§  Identify the organisational policy on managing confidential information and outline its procedures

§  Identify the legal document on maintaining confidentiality within the organisation

§  Identify at least two legal responsibilities on maintaining confidentiality

Refer to the Australian Privacy Principles under the Privacy Act

§  Identify the ethical document on maintaining confidentiality of information within the organisation

§  Identify at least two ethical responsibilities on maintaining confidentiality based on this document.

i.       Identify the following to prepare information on the target stakeholders:

Stakeholders are the people within or outside your organisation who will be impacted by the information to be communicated.

§  At least two target groups who will be included in the meeting

For each target group, briefly explain why they are chosen to participate in the meeting.

§  At least two information the target stakeholder groups need to understand first before being able to participate in the meeting fully.

2.      The following sections will be completed in the succeeding task:

§  Requirements of the stakeholders

§  Outcomes desired by the stakeholders

§  Potential issues the stakeholders can have regarding the information to be communicated

§  Potential problems the stakeholders can have regarding the information to be communicated

§  Communication and Presentation Styles

§  Positions of the business in line with each of the objectives of communication

§  One supporting argument for each of the positions identified

Your plan must be written using language appropriate for the target stakeholder groups.

3.      Submit the following to your assessor:

§  Authority to Represent Business Form

§  Video recording of the meeting (if direct observation with assessor is not possible)

The Delivery Plan will be submitted after completing the succeeding task.

The CEO has been in discussion with the Board a plan to rebrand Bounce Fitness, starting with its logo and shirt design. This will be the company’s first rebranding in six years. A lot of new fitness centres have arisen in the last few years, so the CEO thinks that Bounce Fitness needs to redesign its look to attract new customers into the business. This aims to contribute to the achievement of the following organisational objectives:

a.      Continue to cultivate Bounce Fitness image as a premier long-term wellness program provider

b.      Increase market penetration

The following is the proposed design for the rebranding:

New Logo                                           New Company Shirt

The target groups for this plan includes the Bounce Fitness staff and customers, particularly the young people and over 50’s. The Bounce Fitness staff has an even mixture of male and female employees, with an average age range of 19 to 43. About 20 percent of them speaks English as a second language. Most of them directly work with customers. They will be able to reinforce the new brand and cultivate the Bounce Fitness image as a long-term wellness and health provider to current and prospective customers.

Customers which include the young people and over 50’s are the key targets of this proposal as they are likely looking to improve on their health and fitness. They are also the target market for ongoing membership which is highly tied to the business objective.

The CEO is the person in authority will be the one to give you the approval to communicate the rebranding with the target groups on behalf of the organisation.

Review the following resources to use as guidance when handling workplace information at Bounce Fitness:

§  Communication Policy

https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-resource/

§  Privacy and Confidentiality Policies and Procedures

https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-policy-procedures/

Part A

1.      Refer to Part 1 Case Study Overview to complete this task.

2.      Locate the Authority to Represent Business Form template and the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate during this task. Provide your assessor a copy of the Observation Form.

3.      Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the role-play meeting. Discuss all requirements of the task with your assessor and prepare these before the role-play activity.

Your assessor will complete the Observation Form.

If direct observation from your assessor is not possible, record the meeting in a video. Ensure to obtain permission first from persons involved before doing so.

4.      Arrange a meeting with the CEO to discuss the rebranding of Bounce Fitness, specifically the new logo and shirt design as specified in the case study.

5.      You will require access to the following:

§  At least one volunteer to assume the role of the CEO

§  Video camera or a mobile phone with video recording capabilities

§  A safe environment to conduct the role-play activity

There’s no specific character brief to follow for this role play meeting. However, you must discuss with your volunteer relevant information regarding this assessment based on the Case Study Overview prior to commencing.

6.      Have the CEO (the volunteer) approve your Authority to Represent Business Form. Have them sign the declaration at the end of the template to confirm approval of your representation on behalf of the organisation or work area. Their signature must be handwritten.

1.      Locate the Delivery Plan template provided within this workbook. Prepare the plan:

a.      Identify the name of the organisation or work area where information will be communicated

Refer to the Authority to Represent Business Form.

b.      Identify at least one purpose of the communication you will deliver to the organisation or work area.

c.      Identify at least two objectives of the communication to be delivered

Objectives are goals and situations the organisation wants to achieve from the meeting.

d.      Identify at least two desired outcomes from the communication

Desired outcomes are the results the organisation expects after the meeting.

e.      Identify at least one position in line with the purpose of communication

Your position must refer to the organisation’s take or opinion on the information.

f.       Identify the following to complete the context of communication:

§  The information to be communicated

§  At least one confidential information involved

§  At least one reason for confidentiality of information

g.      Access and review the following documents relating to maintaining confidential information:

§  Privacy Act, including the Australian Privacy Principles

§  Ethical documents of the organisation relating to maintaining confidential information

§  Policies and Procedures of the organisation relating to maintaining confidential information

h.      After reviewing the documents:

§  Identify the organisation’s policy on managing confidential information and outline its procedures

§  Identify the legal document on maintaining confidentiality within the organisation

§  Identify at least two legal responsibilities on maintaining confidentiality

Refer to the Australian Privacy Principles under the Privacy Act

§  Identify at least two ethical responsibilities on maintaining confidentiality based on this document.

i.       Identify the following to prepare information on the target stakeholders:

Stakeholders are the people within or outside the organisation who will be impacted by the information to be communicated.

§  At least two target groups who will be included in the meeting

For each target group, briefly explain why they are chosen to participate in the meeting.

§  At least two information the target stakeholder groups need to understand first before being able to participate in the meeting fully

2.      Submit the following to your assessor:

§  Authority to Represent Business Form

§  Video recording of the meeting (if direct observation with assessor is not possible)

The Delivery Plan will be submitted after completing the succeeding task.

IF presenting information in a specific work area, write NA or Nil.

IF presenting information in the whole organisation, write NA or Nil.

TO THE AUTHORISING PERSONNEL:

By signing in the spaces provided below, you are confirming that you give the learner undertaking this assessment the authority to:

r  represent the business in undertaking a presentation on your behalf

r  manage confidential information appropriately

IF presenting information in a specific work area, write NA or Nil.

IF presenting information in the whole organisation, write NA or Nil.

IF presenting information in a specific work area, write NA or Nil.

IF presenting information in the whole organisation, write NA or Nil.

Before observing the learner:

§  Review and discuss with the learner the task instructions, and skill requirements which they need to demonstrate to complete this assessment.

§  Ensure that the learner understands the requirements of the task and the skill requirements before proceeding.

For this assessment, the learner is required to discuss with their supervisor/relevant personnel the information to be communicated in the organisation or work area. Prior to conducting the meeting, discuss with the learner to ensure that they have access to the following:

A safe environment to conduct the meeting (please tick at least one):

r  the workplace: Indicate location of assessment.

r  a simulated workplace environment: Indicate location of assessment.

Assessment requirements (please tick all requirements found in the assessment environment):

r  At least one person in authority. They can include but is not limited to the following:

r  Your supervisor

r  Your team leader

For learner taking the Simulated Pathway assessment, it must include:

r  At least one volunteer who will undertake the role of the CEO

r  Authority to Represent Business Form template

r  Video camera or a mobile phone with video recording capabilities

Only if direct observation is not possible.

You are required to observe the learner meet with the supervisor/relevant personnel to seek permission to discuss the information to be communicated with the people in the organisation. The learner will provide you a copy of the Observation Form which you must complete during the observation task.

Select the method of observation to be conducted:

r  Direct observation

Assessor must be physically present in the assessment environment.

r  Observation via video recording

Learner and the assessment requirements must be present in the video recording.

Complete the Observation Form for this task:

• Observe the learner demonstrate each skill requirement outlined in the form as they undertake the task.
• Indicate the date when the observation is conducted.
• Tick each item in the form as ‘YES’ if the learner satisfactorily demonstrates each skill requirement based on the criteria provided. Write objective feedback on how the learner demonstrated each skill requirement based on your observation.
• Tick each item in the form as ‘NO’ if the learner does not satisfactorily demonstrate each skill requirement. Write objective feedback including additional information on how the learner can satisfactorily demonstrate this requirement for this task.
• Provide an overall feedback on the learner’s performance to assist the learner in addressing any areas of improvement.
• Sign off the Assessor Declaration at the end of the Observation Form to confirm this observation.

Discuss any further queries about the task and associated requirements with the learner before commencing.

Refer to task title.

By signing here, I confirm that I have observed the learner, whose name appears above, perform/demonstrate the skills outlined in this Observation Form during the meeting.

I further confirm that the information recorded on this Observation Form is true and accurately reflects the learner’s performance during this task.

§  Identify the desires, needs, and requirements of stakeholders

§  Identify potential issues and problems that can arise from the negotiation

§  Prepare positions and supporting arguments based on the objectives of the communication

§  Identify and select forums to present identified information

§  Identify tone, structure, and style to be used when communicating and presenting to target stakeholder groups

§  Undertake presentation to the target stakeholder groups

§  Negotiate with stakeholders to achieve agreed outcome

§  Follow up with stakeholders following presentation

§  Evaluate presentation and identify areas of improvement

Resources Required:

To complete this project, you will need access to the following:

• A workplace that will allow you access to:
  • People, including:
    •  At least two people from each of the two target stakeholder groups as identified in Part 1.
• Presentation materials that will contain information you will present to the stakeholders (e.g. PowerPoint presentation, paper handouts)
• Computer with internet access to send emails and to make presentation materials

• At least four volunteers to undertake the role of the individuals in each of the two target stakeholder groups
  • At least two volunteers will be the Bounce Fitness Staff
  • At least two volunteers will be the young and old representative from the Target Market

The volunteers from the Target Market do not necessarily have to be young and old. Volunteers must act and think like the age of the customer they are role-playing.

• Presentation materials that will contain information you will present to the stakeholders for the meeting with the stakeholders (e.g. PowerPoint presentation, paper handouts)
• Computer with internet access to send emails and to make presentation materials
• Video camera or a mobile phone with video recording capabilities
• A safe environment to conduct the role-play activity

Templates required to complete this project are provided within this workbook.

2.      Determine the communication method on how you can access each member of your target stakeholder groups. Arrange a meeting with them, or write them an email to identify the following information:

You must communicate with at least two individuals from each of the two target stakeholder groups identified. 

a.      At least two requirements of the stakeholders regarding the meeting

Requirements are needs or conditions the stakeholders have to proceed with the meeting.

b.      At least two outcomes desired by the stakeholders regarding the information to be discussed

You will need to submit supplementary evidence of communication with target stakeholders to gather the information above. Evidence can include but is not limited to:

§  Meeting minutes with the above requirements as discussion points, with handwritten signatures of each stakeholder

§  PDF copy of email correspondence with responses from each of the stakeholders

3.      Collate and document the information gathered from each relevant stakeholder in the partially completed Delivery Plan. Complete the following sections of the template:

a.      At least two requirements of the stakeholders regarding the meeting

b.      At least two outcomes desired by the stakeholders regarding the information to be discussed

a.      Potential issues and problems

§  At least two issues the stakeholders may have regarding the information to be discussed

§  At least two problems the stakeholders may have regarding the information to be discussed

Issues are concerns that are up for debate and usually have an existing solution. Problems, on the other hand, are difficulties that must be discussed to come up with a solution.

b.      Communication and presentation styles

Based on the requirements and the target stakeholder groups that you have, identify the following which you will use when you present the information to them:

§  The tone you will use when communicating with the target stakeholder groups

Communication tone can either be formal or informal, depending on the audience you are speaking to. Examples of communication tones are enthusiastic, direct, apologetic, etc.

§  The communication style you will use when communicating with the target stakeholder groups

Communication style can be one of the following four types: passive, aggressive, passive-aggressive, and assertive.

§  The structure of communication you will use when presenting to the target stakeholder groups.

Communication structures refer to how information flows among the employees of an organisation.

Your structure must be in accordance with your identified communication tone and style.

§  At least two positions of the business regarding the information for discussion

§  At least one supporting argument for each of the identified positions

Positions and supporting arguments must be based on the objectives of communication identified in Task 1.1 and information for discussion.

d.      Forums to present the information

§  At least two forums where the information to be communicated can be presented (e.g. meeting room, online applications such as Skype, Zoom, etc.)

§  Select a forum that will be used when you present to the two target stakeholder groups

Forums must be appropriate modes to discuss the identified objectives of communication.

5.      Locate the Presentation Checklist provided within this workbook. The Presentation Checklist outlines all the information that must be included in the material you will present in the meeting with the target stakeholder groups. Provide your assessor a copy of the Presentation Checklist.

6.      Review the information outlined in the Presentation Checklist. Prepare the presentation materials you need for the meeting with the two target stakeholder groups. Examples of presentation materials are the following:

§  PowerPoint Presentation

§  Handouts

§  Purpose of communication

§  Objectives of the communication

§  Information to be communicated to the organisation or specific work area as identified in Task 1.1

§  Confidential information

§  Issues and problems regarding the identified information

§  Positions of the business on the identified information and their respective supporting arguments. These must be based on the objectives of communication.

The presentation material must be planned and designed appropriately for the target stakeholder groups. It must be in accordance with the presentation styles and forum identified in Step 4.

8.      Submit the following to your assessor:

§  Supplementary evidence of communication with target stakeholders to gather the information on stakeholder requirements

Evidence can include but is not limited to:

o   Meeting minutes with the above requirements as discussion points, with handwritten signatures of each stakeholder

o   PDF copy of email correspondence with responses from each of the stakeholders

§  Completed Delivery Plan

§  At least one presentation material

Presentation material can be any of the following:

o   PowerPoint Presentation

o   Handouts

The types of stakeholders included in the presentation and their respective needs must be considered in the overall planning and actual presentation.

You must communicate with each target stakeholder and ask for possible requirements they have in order to proceed with the meeting and desired outcomes from the meeting. This will assist you to design your presentation for the target stakeholder groups appropriately.

§  At least four volunteers to undertake the role of the individuals from the two target stakeholder groups. Each group must consist of at least two volunteers.

§  Computer with internet access to send email to target stakeholders to obtain information

2.      Send an email to the stakeholders to enquire about information on the following:

a.      At least two requirements of the stakeholders regarding the meeting

Requirements are needs or conditions the stakeholders have in order to proceed with the meeting.

b.      At least two outcomes desired by the stakeholders regarding the rebranding of Bounce Fitness

3.      Document the information gathered from each relevant stakeholder in the partially completed Delivery Plan. Complete the following sections of the template:

a.      At least two requirements of the stakeholders regarding the meeting

b.      At least two outcomes desired by the stakeholders regarding the rebranding of Bounce Fitness

4.      Complete the remaining sections of the Delivery Plan by providing the following information:

a.      Potential issues and problems

§  At least two issues the stakeholders may have regarding the rebranding of Bounce Fitness

§  At least two problems the stakeholders may have regarding rebranding of Bounce Fitness

Issues are concerns that are up for debate and usually have an existing solution. Problems, on the other hand, are difficulties that must be discussed to come up with a solution.

Based on the requirements and the target stakeholder groups that you have, identify the following which you will use when you present the rebranding of Bounce Fitness to them:

§  The tone you will use when communicating with the target stakeholder groups

Communication tone can either be formal or informal, depending on the audience you are speaking to. Examples of communication tones are enthusiastic, direct, apologetic, etc.

§  The communication style you will use when communicating with the target stakeholder groups

Communication style can be one of the following four types: passive, aggressive, passive-aggressive, and assertive.

§  The structure of communication you will use when presenting to the target stakeholder groups

Communication structures refer to how information flows among the employees of an organisation.

Your structure must be in accordance with your identified communication tone and style.

c.      Positions on the rebranding of Bounce Fitness

§  At least two positions of the business regarding the rebranding of Bounce Fitness

§  At least one supporting argument for each of the identified positions

Positions and supporting arguments must be based on the objectives of communication identified in Task 1.1 and information for discussion.

§  At least two forums where the rebranding of Bounce Fitness can be presented (e.g. meeting room, online applications such as Skype, Zoom, etc.)

§  Select a forum that will be used when you present and negotiate with the two stakeholder groups

Forums must be appropriate modes to discuss the identified objectives of communication.

5.      Locate the Presentation Checklist provided within this workbook. The Presentation Checklist outlines all the information that must be included in the materials you will present in the meeting with the target stakeholder groups. Provide your assessor a copy of the Presentation Checklist.

6.      Review the information outlined in the Presentation Checklist. Prepare the presentation materials you need for the meeting with the two target stakeholder groups. Examples of presentation materials are the following:

§  PowerPoint Presentation

§  Handouts

You must have at least one presentation material for the meeting. It must contain the following information:

§  Purpose of communication

§  Objectives of the communication

§  Information to be communicated to the organisation or specific work area as identified in Task 1.1

§  Confidential information

§  Issues and problems regarding the identified information

§  Positions of the business on the identified information and their respective supporting arguments. These must be based on the objectives of communication.

The presentation material must be planned and designed appropriately for the target stakeholder groups. It must be in accordance with the presentation styles and forum identified in Step 4.

8.      Submit the following to your assessor:

§  PDF copy of email correspondence with acknowledgement from each of the stakeholders

§  Completed Delivery Plan

§  At least one presentation material

Presentation material can be any of the following:

o   PowerPoint Presentation

o   Handouts

By signing here, I confirm that I have reviewed the presentation materials submitted by the learner, whose name appears above.

I further confirm that the information included in the presentation materials are true and accurately reflect the identified information to be presented to the target stakeholder groups.

2.      Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the meeting with the stakeholders. Discuss all requirements of the task with your assessor and prepare these before the consultation meeting.

Your assessor will complete the Observation Form.

If direct observation from your assessor is not possible, record the meeting in a video. Ensure to obtain permission first from persons involved before doing so.

3.      Arrange a meeting with each of the individuals from your two target stakeholder groups to discuss the identified information to be communicated. The presentation material prepared in Task 2.1 must be used to aid you in discussing the identified information.

4.      During the meeting, you must:

a.      Discuss the information to be communicated as included in the presentation material

b.      Identify at least two areas of common ground regarding information being communicated

Areas of common ground are the points of discussion the stakeholders agree on. These areas do not cause any arguments or issues among them.

c.      Identify at least two areas of potential compromise regarding the decisions on the information being communicated

Potential compromise is the point of discussion the stakeholders initially disagree on but eventually reach an agreement after discussing.

d.      Encourage stakeholders to ask questions regarding the presentation

e.      Summarise the outcomes of the discussion

This is an action item that would require you to follow up on further issues or concerns the stakeholders have but did not get to raise during the discussion. 

Document your discussion in the Meeting Minutes template provided within this workbook.

6.      At the end of the meeting, have each stakeholder sign beside their name in the Meeting Minutes template. Their signature must be handwritten.

7.      After the meeting, summarise the outcomes of the discussion in an email. Send a copy of the summary and the Meeting Minutes to each of the attending stakeholders.

You will need to submit a PDF copy of the email correspondence containing the following:

§  Date when the email was sent

§  Stakeholders’ acknowledgement of the email

8.      Submit the following to you your assessor:

§  Meeting Minutes

§  PDF copy of the email correspondence containing the following:

o   Date when the email was sent

o   Stakeholders’ acknowledgement of the email

§  Video recording of the meeting (if direct observation with assessor is not possible)

2.      You will require access to the following:

§  At least four volunteers to undertake the role of the individuals in each of the two target stakeholder groups

o   At least two volunteers will be the Bounce Fitness staff

o   At least two volunteers will be the young and old representative from the Target Market

The volunteers from the Target Market do not necessarily have to be young and old. Volunteers must act and think like the age of the customers they are role-playing.

§  Presentation material prepared in Task 2.1 for the presentation with the target stakeholder groups

§  Video camera or a mobile phone with video recording capabilities

§  A safe environment to conduct the role-play activity

3.      Access the character brief from the link below:

Presenting the Brand Character Brief

https://bouncefitness.precisiongroup.com.au/supplementary-files/social-competence-bsbcmm511/

Review the character brief with your volunteers. Discuss this with them, including the requirements of the task so they can understand the role they need to undertake in the role-play activity.

5.      Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the role-play meeting. Discuss all requirements of the task with your assessor and prepare these before the role-play activity.

Your assessor will complete the Observation Form.

If direct observation from your assessor is not possible, record the role-play activity in a video. Ensure to obtain permission first from persons involved before doing so.

Conduct the role-play activity with your volunteers.

6.      During the meeting, you must:

a.      Discuss the information to be communicated as included in the presentation material

b.      Identify at least two areas of common ground regarding the rebranding of Bounce Fitness

Areas of common ground are the points of discussion the stakeholders agree on. These areas do not cause any argument among them.

c.      Identify at least two areas of potential compromise regarding the rebranding

Potential compromise is the point of discussion the stakeholders initially disagree on but eventually reach an agreement after discussing.

d.      Encourage stakeholders to ask questions regarding the rebranding

e.      Summarise the outcomes of the discussion

7.      After the discussion, you must follow up with the stakeholders regarding any issues or concerns they have in the discussion. This will be done in the succeeding task.

This is an action item that would require you to follow up on further issues or concerns the stakeholders have but did not get to raise during the discussion. 

Document your discussion in the Meeting Minutes template provided within this workbook.

9.      After the meeting, summarise the outcomes of the discussion in an email. Send a copy of the summary and the Meeting Minutes to each of the attending stakeholders.

You will need to submit a PDF copy of the email correspondence containing the following:

§  Date when the email was sent

§  Stakeholders’ acknowledgement of the email

10.  Submit the following to you your assessor:

§  Meeting Minutes

§  PDF copy of the email correspondence containing the following:

o   Date when the email was sent

o   Stakeholders’ acknowledgement of the email

§  Video recording of the meeting (if direct observation with assessor is not possible)

Please sign beside your name after the meeting.

Cc:

BCC:

Subject:

Attachement:

Dear stakeholder,

This mail is inform you that there is the meeting about the new communication policies and about the rebranding of the bounce fitness. These polices will effective from next month and the research proper meeting will be for the implementation as I got positive feedback from all of you. Thankyou for your support that you showed during meeting.

Kindly Regards

ABC

Bounce Fitness

Before observing the learner:

§  Review and discuss with the learner the task instructions, and skill requirements which they need to demonstrate to complete this assessment.

§  Ensure that the learner understands the requirements of the task and the skill requirements before proceeding.

For this assessment, the learner is required to meet with the stakeholders to discuss and negotiate the identified information to be communicated. Prior to conducting the meeting, discuss with the learner to ensure that they have access to the following:

A safe environment to conduct the meeting (please tick at least one):

r  the workplace: Indicate location of assessment.

r  a simulated workplace environment: Indicate location of assessment.

Assessment requirements (please tick all requirements found in the assessment environment):

r  At least four volunteers to undertake the role of the representative of each of the two stakeholder groups

For learner taking the Simulated Pathway assessment, volunteers must include:

r  At least two volunteers who will undertake the role of the Bounce Fitness staff

r  At least two volunteers who will undertake the role of young and old representative of Bounce Fitness’s Target Market

r  Meeting Minutes template

r  Presentation materials prepared in Task 2.1 to be used for the meeting

r  Video camera or a mobile phone with video recording capabilities

Only if direct observation is not possible.

You are required to observe the learner meet with the stakeholders to negotiate and present information regarding the information to be communicated. The learner will provide you a copy of the Observation Form which you must complete during the observation task.

Select the method of observation to be conducted:

r  Direct observation

Assessor must be physically present in the assessment environment.

r  Observation via video recording

Learner and the assessment requirements must be present in the video recording.

Complete the Observation Form for this task:

• Observe the learner demonstrate each skill requirement outlined in the form as they undertake the task.
• Indicate the date when the observation is conducted.
• Tick each item in the form as ‘YES’ if the learner satisfactorily demonstrates each skill requirement based on the criteria provided. Write objective feedback on how the learner demonstrated each skill requirement based on your observation.
• Tick each item in the form as ‘NO’ if the learner does not satisfactorily demonstrate each skill requirement. Write objective feedback including additional information on how the learner can satisfactorily demonstrate this requirement for this task.
• Provide an overall feedback on the learner’s performance to assist the learner in addressing any areas of improvement.
• Sign off the Assessor Declaration at the end of the Observation Form to confirm this observation.

Discuss any further queries about the task and associated requirements with the learner before commencing.

Refer to task title.

By signing here, I confirm that I have observed the learner, whose name appears above, perform/demonstrate the skills outlined in this Observation Form during the meeting.

I further confirm that the information recorded on this Observation Form is true and accurately reflects the learner’s performance during this task.

1.      After the discussion, send an email to each member of your target stakeholder groups involved in the meeting. Follow up on any issues or concerns they have but did not get to raise during the meeting.

This is to ensure all the stakeholders’ further concerns are addressed, even after the meeting. Follow-ups can include but not limited to the following:

§  Further issues and concerns

§  Further suggestions or recommendations

§  Further actions they want to happen

You must send a response as to what actions will be taken to address action items that the stakeholders have regarding the discussion.

2.      Submit a PDF copy of email correspondence with each member of your target stakeholder groups to your assessor. The email correspondence must contain the following information:

§  Date when the email was sent

§  Response of the stakeholders regarding any follow-ups

§  Your response as to what actions will be taken to address further issues, concerns, suggestions, or actions the stakeholders have

1.      Locate the Evaluation Form template provided within this workbook. To complete the form, you must identify the following based on the presentation meeting conducted from Task 2.2:

a.      At least two aspects/areas of the presentation that went well

b.      At least two aspects/areas of the presentation that did not go well

c.      At least two areas of improvement for the presentation (refer to 1b)

Areas of improvement must be based on the identified two circumstances that did not go well. They must address these circumstances to avoid repeating them.

2.      Submit the Evaluation Form to your assessor:

• Identify opportunities to undertake at least two meetings
• Prepare meeting materials for each of the two meetings
• Undertake the meetings and summarise outcomes
• Distribute outcomes of the meetings to stakeholders

Resources Required:

To complete this project, you will need access to the following:

• A workplace that will allow you access to:
  • Workplace documentation required for each meeting, including but not limited to:

·        Project Briefs

·        Meeting Minutes with previous action items

·        Reports

·        Other documents that the stakeholders involved need to review for each meeting

• • People, including:
    • At least two stakeholders who will participate in each of the two meetings
  • Opportunities to undertake at least two meetings within the workplace.
• Computer with Internet access to send meeting invites and materials

Supplementary Resources for Simulated Workplace Assessment:

• At least two volunteers to undertake the role of stakeholders for each of the two meetings
• Video camera or a mobile phone with video recording capabilities
• A safe environment to conduct the role-play activity

Templates required to complete this project are provided within this workbook.

2.      Determine the purpose, and at least one objective of each of the two meetings you will undertake. Determine the target date of each meeting.

3.      Identify at least two relevant stakeholders who will participate in each of the meetings to be undertaken. There must be at least two attendees in each meeting.

Stakeholders can be the relevant staff of your organisation or external business contacts who must be involved in each meeting to be undertaken. Stakeholders will vary depending on the purpose of the meeting you will undertake.

4.      Enquire about the availability of each participating stakeholder to attend each meeting.BSBCMM511-LAP-F-v1.2 Specifically, ask about the date and time of their availability and their preferred mode for each meeting. Mode of each meeting can be face-to-face physical meeting or remote meeting, depending on stakeholder availability and purpose of the meeting.

In the enquiry, you must inform the stakeholder about the details of each meeting, specifically:

§  The purpose of each meeting

§  The objective of each meeting

§  The target date of each meeting

You will need to submit evidence of your enquiry of each stakeholder’s availability for each of the meetings to be conducted. Evidence will vary and can include but is not limited to the following:

§  PDF copy of the email correspondence containing the stakeholders’ response regarding their available date, time, and preferred mode of the meeting

§  Communication Log indicating the time and date of call or meeting with each relevant stakeholder, and their response regarding their available date, time, and preferred mode of the meeting

Ensure that each evidence you submit demonstrates that you have confirmed each stakeholder’s availability prior to the set date of each meeting.

§  Project Briefs

§  Meeting Minutes with previous action items

§  Reports

§  Other documents that the stakeholders involved need to review prior to the meeting

Ensure that each meeting will have at least one material relevant to the information to be discussed.

6.      Once each stakeholder has confirmed their availability, send them an email invite informing them of the following:

§  Purpose of each meeting

§  At least one objective of each meeting

§  Date and time of each meeting, set accordingly to agreed availability

§  Location of the meeting, according to the preferred mode of the meeting

§  Attached meeting materials

You will be required to submit copies of email correspondence containing the confirmation of each stakeholder per meeting invite.

7.      Submit the following to your assessor:

§  Evidence of enquiry of each stakeholder’s availability. This can include but not limited to the following:

o   PDF copy of email correspondence containing the stakeholders’ response regarding their available date, time, and preferred mode of meeting

o   Communication Log indicating the time and date of call or meeting with each relevant stakeholder, and their response regarding their available date, time, and preferred mode of the meeting

§  PDF copy of email correspondence containing the stakeholders’ confirmation of their attendance for the meeting.

§  Increasing market penetration by 15% through the utilisation of marketing strategies

§  Continue to cultivate the image as a premier long-term wellness program provider

Meeting 1

The Board noticed the Sydney and Melbourne centres are falling behind in terms of the number of customer subscriptions. It was proposed that both centres increase their customer base by employing various marketing strategies.

As the Administration Manager for the Cairns centre, you need to inform and guide the managers of the Sydney and Melbourne centres in increasing their customer subscriptions. You must discuss marketing strategies they can employ for their respective centres to achieve the business objective of increasing market penetration by 15% and also to increase their customer base, as stated above.

Meeting 2

After reviewing the 20xx Strategic Plan, the Board is looking at a new business opportunity to penetrate the food industry. The organisation wants to evolve by expanding their focus on offered products and services.

As Administration Manager for the Cairns centre, you thought it would be good to gather innovative ideas from the organisation’s Fitness Instructor and Marketing Employee. This is regarding potential business opportunities to achieve one of the business objectives for the incoming quarter, which is to continue to cultivate the image as a premier long-term wellness program provider.

Improving the Business Project Brief

https://bouncefitness.precisiongroup.com.au/supplementary-files/social-competence-bsbcmm511/

2.      You will require access to at least two volunteers to assume the roles of stakeholders for each meeting.

The two volunteers can be the same people for the two meetings, but they must undertake two different roles for each meeting to be conducted.

3.      Enquire about the availability of each participating stakeholder to attend each meeting. Specifically, ask about the date and time of their availability and their preferred mode for each meeting. Mode of each meeting can be face-to-face physical meeting or remote meeting, depending on stakeholder availability and purpose of the meeting.

In the enquiry, you must inform the stakeholder about the details of the meeting, specifically:

§  The purpose of each meeting

§  The objective of each meeting

§  The target date of each meeting

u will need to submit evidence of your enquiry of each stakeholder’s availability for each of the meetings to be conducted. Evidence will vary and can include but is not limited to the following:

§  PDF copy of the email correspondence containing the stakeholders’ response regarding their available date, time, and preferred mode of the meeting

§  Communication Log indicating the time and date of call or meeting with each relevant stakeholder, and their response regarding their available date, time, and preferred mode of the meeting

Ensure that each evidence you submit demonstrates that you have confirmed each stakeholder’s availability prior to the set date of each meeting.

§  Business Objectives and KPI

§  Research conducted on the following:

o   Benefits of having a healthy café

o   Focus points of Meeting 2

5.      Once each stakeholder volunteer has confirmed their availability, send them an email invite informing them of the following:

§  Purpose of the meeting

§  At least one objective of each meeting

§  Date and time of each meeting, set accordingly to agreed availability

§  Location of the meeting, according to the preferred mode of the meeting

§  Attached meeting materials

You will be required to submit copies of email correspondence containing the responses of the stakeholders per invite.

6.      Submit the following to your assessor:

§  Evidence of enquiry of each stakeholder’s availability. This can include but not limited to the following:

o   PDF copy of email correspondence containing the stakeholders’ response regarding their available date, time, and preferred mode of meeting

o   Communication Log indicating the time and date of call or meeting with each relevant stakeholder, and their response regarding their available date, time, and preferred mode of the meeting

§  PDF copy of email correspondence containing the stakeholders’ confirmation of their attendance for the meeting

2.      Review the instructions here and the skills you outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the meeting. Discuss all requirements of the task with your assessor and prepare these before the consultation meeting.

Provide your assessor a copy of the Observation Form. Your assessor will complete the Observation Form.

If direct observation from your assessor is not possible, record each meeting in a video. Ensure to obtain permission first from persons involved before doing so.

3.      Arrange each of the meetings with the stakeholders to discuss each information identified in the previous task. The date and time of each meeting must correspond to the confirmed meeting invite. The prepared meeting materials must be brought to each of the meetings.

4.      Conduct each of the meetings. During each meeting, you must:

a.      Discuss the following information:

i.     The purpose of the meeting

ii.     At least one objective of the meeting

iii.     At least one issue that needs to be resolved in line with the identified objective of the meeting

b.      Seek consensus on the outcomes of each meeting based on the issue discussed.

At least two agreed outcomes must be included in this discussion.

c.      Summarise the outcomes of the meeting

Summary must contain the solutions and steps you and the stakeholders have decided to undertake for the execution of the business proposal.

§  Asking questions about the information

§  Presenting own opinions

§  Listening to the other stakeholders’ statements

§  Providing possible solutions for the concerns of the stakeholders

5.      At the end of each the meeting, have each of the stakeholders sign beside their name in each of the Meeting Minutes templates. Their signature must be handwritten.

6.      Distribute the Meeting Minutes to each of the participating stakeholders via email. You will need to submit a PDF copy of the email correspondence. The email you will send must include the following:

§  Date when the email was sent

This must show that the email was sent after each meeting was conducted.

§  Summary of outcomes of each corresponding meeting

7.      Submit the following to your assessor:

§  Two Meeting Minutes – one for each meeting undertaken

§  PDF copy of the email correspondence containing the summary of outcomes of each corresponding meeting

§  Video recording of each meeting (if direct observation with assessor is not possible)

2.      You will require access to the following:

§  At least two volunteers to assume the roles of stakeholders for each meeting.

The two volunteers can be the same people for the two meetings, but they must undertake two different roles for each meeting to be conducted.

§  Meeting materials prepared from the previous task:

o   Business Objectives and KPI

o   Research conducted on the following:

§  Benefits of having a healthy café

§  Focus points of Meeting 2

§  Video camera or a mobile phone with video recording capabilities

§  A safe environment to conduct the role-play activity

3.      Access the character brief from the link below:

Improving the Business Character Brief

https://bouncefitness.precisiongroup.com.au/supplementary-files/social-competence-bsbcmm511/

Review the character brief with your volunteers. Discuss this with them, including the requirements of the task so they can understand the role they need to undertake in the role-play activity.

4.      Locate the Meeting Minutes template and the Observation Form provided within this workbook. The Observation Form outline all the skills you need to demonstrate during this task.

5.      Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the role-play meeting. Discuss all requirements of the task with your assessor and prepare these before the role-play activity.

Provide your assessor a copy of the Observation Form. Your assessor will complete the Observation Form.

If direct observation from your assessor is not possible, record each role-play activity in a video. Ensure to obtain permission first from persons involved before doing so.

§  Discuss business objectives for the next quarter to improve customer subscriptions

§  Discuss plan to open a Healthy Café

7.      At the end of each meeting, have each of your volunteers sign off beside their name in the Meeting Minutes templates. Their signatures must be handwritten.

8.      Distribute the Meeting Minutes to each of the participating volunteers via email. You will need to submit a PDF copy of the email correspondence. The email you will send must include the following:

§  Date when the email was sent

This must show that the email was sent after each meeting was conducted.

§  Summary of outcomes of each corresponding meeting

8.      Submit the following to your assessor:

§  Two Meeting Minutes – one for each meeting undertaken

§  PDF copy of the email correspondence containing the summary of outcomes of each corresponding meeting

§  Video recording of each meeting (if direct observation with assessor is not possible)

Please sign beside your name after the meeting.

1. There will be need of the proper marketing starrtegies with the targeted group

1. There will broading the service by providing food product and other services to the customers and also with the proper suggestion with the trainers and fitness exeperts

Before observing the learner:

r  Review and discuss with the learner the task instructions, and skill requirements which they need to demonstrate to complete this assessment.

r  Ensure that the learner understands the requirements of the task and the skill requirements before proceeding.

For this assessment, the learner is required meet with the stakeholders to discuss information that called for a meeting. Prior to conducting the meeting, discuss with the learner to ensure that they have access to the following:

A safe environment to conduct the meeting (please tick at least one):

r  the workplace: Indicate location of assessment.

r  a simulated workplace environment: Indicate location of assessment.

Assessment requirements (please tick all requirements found in the assessment environment):

r  At least two stakeholders for each meeting to be undertaken.

For learner taking the Simulated Pathway assessment, volunteers must include:

r  At least two volunteers to assume the roles of stakeholders for each meeting.

The two volunteers can be the same people for the two meetings, but they must undertake two different roles for each meeting to be conducted.

r  Meeting Minutes template

r  Meeting materials prepared from the previous task:

r  Business Objectives and KPI for Meeting 1

r  Research conducted on healthy café for Meeting 2

r  Video camera or a mobile phone with video recording capabilities

Only if direct observation is not possible.

You are required to observe the learner conduct a meeting with at least two stakeholders for each meeting. The learner will provide you a copy of the Observation Form which you must complete during the observation task.

Select the method of observation to be conducted:

r  Direct observation

Assessor must be physically present in the assessment environment.

r  Observation via video recording

Learner and the assessment requirements must be present in the video recording.

Complete the Observation Form for this task:

• Observe the learner demonstrate each skill requirement outlined in the form as they undertake the task.
• Indicate the date when the observation is conducted.
• Tick each item in the form as ‘YES’ if the learner satisfactorily demonstrates each skill requirement based on the criteria provided. Write objective feedback on how the learner demonstrated each skill requirement based on your observation.
• Tick each item in the form as ‘NO’ if the learner does not satisfactorily demonstrate each skill requirement. Write objective feedback including additional information on how the learner can satisfactorily demonstrate this requirement for this task.
• Provide an overall feedback on the learner’s performance to assist the learner in addressing any areas of improvement.
• Sign off the Assessor Declaration at the end of the Observation Form to confirm this observation.

Discuss any further queries about the task and associated requirements with the learner before commencing.

Refer to task title.

By signing here, I confirm that I have observed the learner, whose name appears above, perform/demonstrate the skills outlined in this Observation Form during the meeting.

I further confirm that the information recorded on this Observation Form is true and accurately reflects the learner’s performance during this task.

Your assessor will review your submissions against the checklist below. This section is to be completed by your assessor.

This section is to be completed by your assessor.

You have the right to appeal the outcome of your assessment.

☐ Not Yet Competent