STUDENT DETAILS / DECLARATION:

Course Name:
Unit / Subject Name:	ICTSAD604 – Manage and communicate ICT solutions
Trainer’s Name:		Assessment No:	Task 1, Task 2 & Task 3
I declare that:	I fully understand the context and purpose of this assessment. I am fully aware of the competency standard/criteria against which I will be assessed. I have been given fair notice of the date, time and venue for the assessment. I am aware of the resources I need and how the assessment will be conducted. I have had the appeals process and confidentiality explained to me. I agree that I am ready to be assessed and that all written work is my own. This assessment is my: o First submission o Re-submission (Attempt )
Student Name:		Student ID:
Student’s Signature:		Submission Date:	/ /

ASSESSOR USE ONLY:

Result:	Assessment Task 1:	o Satisfactory o Not Satisfactory
	Assessment Task 2:	o Satisfactory o Not Satisfactory
	Assessment Task 3:	o Satisfactory o Not Satisfactory
	Final Assessment Result for this unit	C / NYC
Feedback:	Feedback is given to the student on each Assessment task & final outcome of the unit	Yes / No
Assessor’s Feedback:
Assessor’s Signature:			Date:	/ /

ASSESSMENT FIRST SUBMISSION/RE-SUBMISSION RECEIPT:

It is student’s responsibility to keep the assessment submission receipt as a proof of submission of assessment tasks

Student Name:	Student ID:
Unit / Subject Code:	Assessment No:
Trainer Name:	Date:	/ /
Signature:

TYPES OF EVIDENCE

The RTO ensures that assessment is carried out in accordance with the requirements of the unit and the standards and will implement an assessment process which identifies the evidence required for each unit of competency. They will identify the type of evidence and the assessment methods used.

Types of evidence include:

Direct Evidence – things that the assessor, observes first-hand, e.g., observation or work samples
Indirect Evidence – things that someone else has observed and reported to us, e.g., third party reports
Supplementary Evidence – other things that can indicate performance, such as training records, questions, written work, portfolios

Assessment methods may include but are not limited to:

Written Activity
Case Study
Observation/Demonstration
Practical Activity
Questions
Third Party Report

Assessment must comply with the assessment methods of the training package and be conducted in accordance with the Principles of Assessment and assessment conditions. This means the assessment must be fair, flexible, reliable and valid.ASSESSMENT INFORMATION FOR STUDENTS

Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.

You are going to be assessed for:

Your skills and knowledge using written and observation activities that apply to the workplace.
Your ability to apply your learning.
Your ability to recognise common principles and actively use these on the job.

All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.

1.1 HOW YOU WILL BE ASSESSED

The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in the workplace, and some in the training room as required by each unit.

The assessment tasks have been designed to enable you to demonstrate the required skills and knowledge and produce the critical evidence to successfully demonstrate competency at the required standard.

Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.

The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.

What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?

Our assessment process is designed to answer the question “has the desired learning outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.

In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you with the necessary feedback and guidance, in order for you to resubmit your responses.

What if you disagree on the assessment outcome?

You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.

Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.

What if I believe I am already competent before training?

If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).

Assessor Responsibilities

Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:

Ensure that participants are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.
Ensure that all documentation is signed by the student, trainer, workplace supervisor and assessor when units and certificates are complete, to ensure that there is no follow-up required from an administration perspective.
Ensure that their own qualifications are current.
When required, request the manager or supervisor to determine that the student is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator.
When required, ensure supervisors and students sign off on third party assessment forms or third party report.
Follow the recommendations from moderation and validation meetings.

How should I format my assessments?

Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer on each page with the student name, unit code and date. Your assessment needs to be submitted as a hardcopy or electronic copy as requested by your trainer.

How long should my answers be?

The length of your answers will be guided by the description in each assessment, for example:

Type of Answer	Answer Guidelines
Short Answer	4 typed lines = 50 words, or 5 lines of handwritten text
Long Answer	8 typed lines = 100 words, or 10 lines of handwritten text = of a foolscap page
Brief Report	500 words = 1 page typed report, or 50 lines of handwritten text = 1 foolscap handwritten pages
Mid Report	1,000 words = 2 page typed report 100 lines of handwritten text = 3 foolscap handwritten pages
Long Report	2,000 words = 4 page typed report 200 lines of handwritten text = 6 foolscap handwritten pages

How should I reference the sources of information I use in my assessments?

Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:

Website Name – Page or Document Name, Retrieved insert the date. Webpage link.

For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State

The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task. The following is a list of general assessment methods that can be used in assessing a unit of competency. Check your assessment tasks to identify the ones used in this unit of competency.

Assessment Method	Satisfactory Result	Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.
Questions	All questions answered correctly	Incorrect answers for one or more questions
Questions	Answers address the question in full; referring to appropriate sources from your workbook and/or workplace	Answers do not address the question in full. Does not refer to appropriate or correct sources.
Third Party Report	Supervisor or manager observes work performance and confirms that you consistently meet the standards expected from an experienced operator	Could not demonstrate consistency. Could not demonstrate the ability to achieve the required standard
Written Activity	The assessor will mark the activity against the detailed guidelines/instructions	Does not follow guidelines/instructions
	Attachments if requested are attached	Requested supplementary items are not attached
	All requirements of the written activity are addressed/covered.	Response does not address the requirements in full; is missing a response for one or more areas.
	Responses must refer to appropriate sources from your workbook and/or workplace	One or more of the requirements are answered incorrectly. Does not refer to or tilize appropriate or correct sources of information
Observation/Demonstration	All elements, criteria, knowledge and performance evidence and critical aspects of evidence, are demonstrated at the appropriate AQF level	Could not demonstrate elements, criteria, knowledge and performance evidence and/or critical aspects of evidence, at the appropriate AQF level
Case Study	All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study.	Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly. One or more questions are answered incorrectly.
Case Study	Answers address the question in full; referring to appropriate sources from your workbook and/or workplace	Answers do not address the question in full; do not refer to appropriate sources.
Practical Activity	All tasks in the practical activity must be competed and evidence of completion must be provided to your trainer/assessor. All tasks have been completed accurately and evidence provided for each stated task.	Tasks have not been completed effectively and evidence of completion has not been provided.
Practical Activity	Attachments if requested are attached	Requested supplementary items are not attached

1. Assessment Plan

The student must be assessed as satisfactory in each of the following assessment methods in order to demonstrate competence in a variety of ways.
Evidence number/ Task number	Assessment method/ Type of evidence/ Task name		Sufficient evidence recorded/Outcome
Assessment task 1	Knowledge Test (KT)		S / NS (First Attempt) S / NS (Second Attempt)
Assessment task 2	Project (PT)		S / NS (First Attempt) S / NS (Second Attempt)
Outcome	C ☐ NYC ☐	Date assessed:	Trainer signature:

2. Completion of the Assessment Plan

Your trainer is required to fill out the Assessment Plan Outcome records above, when:

• You have completed and submitted all the requirements for the assessment tasks for this cluster or unit of competency.

• Your work has been reviewed and assessed by your trainer/assessor.

• You have been assessed as either satisfactory or unsatisfactory for each assessment task within the unit of competency.

• You have been provided with relevant and detailed feedback.

Every assessment has a “Feedback to Student” section used to record the following information. Your trainer/assessor must also ensure that all sections are filled in appropriately, such as:

• Result of Assessment (satisfactory or unsatisfactory)

• Student name, signature and date

• Assessor name, signature and date

• Relevant and detailed feedback

3. Unit Requirements

You, the student, must read and understand all of the information in the Unit Requirements before completing the Student Pack. If you have any questions regarding the information, see your trainer/assessor for further information and clarification.

Pre-Assessment Checklist: Task 1 – Knowledge Test

The purpose of this checklist

The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.

Section 1: Information for Students

☐ Make sure you have completed the necessary prior learning before attempting this assessment.

☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

☐ Make sure you understand what evidence is required to be collected and how.

☐ Make sure you know your rights and the Complaints and Appeal process.

☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix – Appendix A and negotiate these with your trainer/assessor).

☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).

☐ Make sure that you have all the required resources needed to complete this assessment task.

☐ The due date of this assessment task is in accordance with your timetable.

☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.

☐ The request for an extension to submit your assessment work must be made before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.

☐ I do require reasonable adjustment

☐ I do not require reasonable adjustment

Declaration (Student to complete)

☐ I confirm that the purpose and procedure of this assessment task has been clearly explained to me.

☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.

☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

☐ I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________

Assessment method-based instructions and guidelines: Knowledge Test

Assessment type

Written Questions

Instructions provided to the student:

Assessment task description:

· This is the first (1) assessment task you must successfully complete to be deemed competent in this unit of competency.

· The Knowledge Test is comprised of three (3) written questions.

· You must respond to all questions and submit them to your Trainer/Assessor.

· You must answer all questions to the required level, e.g. provide an answer within the required word limit, to be deemed satisfactory in this task

· You will receive your feedback within two (2) weeks, and you will be notified by your Trainer/Assessor when your results are available.

Applicable conditions:

· All knowledge tests are untimed and are conducted as open book assessment (this means you can refer to your textbook during the test).

· You must read and respond to all questions.

· You may handwrite/use a computer to answer the questions.

· You must complete the task independently.

· No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.

· As you complete this assessment task, you are predominately demonstrating your written skills and knowledge to your trainer/assessor

Resubmissions and reattempts:

Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
For more information, please refer to the Training Organisation’s Student Handbook.

Location:

This assessment task may be completed in:

☐ a classroom

☐ learning management system (i.e. Moodle),

☐ workplace,

☐ or an independent learning environment.

Your trainer/assessor will provide you with further information regarding the location for completing this assessment task.

Instructions for answering the written questions:

· Complete a written assessment consisting of a series of questions.

· You will be required to answer all the questions correctly.

· Do not start answering questions without understanding what is required. Read the questions carefully and critically analyse them for a few seconds; this will help you to identify what information is needed in the answer.

· Your answers must demonstrate an understanding and application of the relevant concepts and critical thinking.

· Be concise, to the point and write answers within the word-limit given to each question. Do not provide irrelevant information. Remember, quantity is not quality.

· You must write your responses in your own words.

· Use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender-inclusive language should be used.

· When you quote, paraphrase, summarise or copy information from other sources to write your answers or research your work, always acknowledge the source.

Purpose of the assessment

This assessment task is designed to manage and communicate requirements for new information and communications technology (ICT) systems to a broad and diverse audience and knowledge regarding the following:

· Knowledge to explain conflict resolution and issue management techniques to handle possible changes to solution scope.

· Knowledge to outline requirements management and traceability processes.

· Knowledge to list and apply techniques for managing version control and configuration.

Task instructions

· This is an individual assessment.

· To ensure your responses are satisfactory, consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.

· To be assessed as Satisfactory in this assessment task, all questions must be answered correctly.

Assessment Task 1: Knowledge Test

Provide your response to each question in the box below.

Q1:

Answer the following questions regarding the explanation of conflict resolution and issue management techniques to handle possible changes to the solution scope

1.1. What are the five (5) conflict resolution and issue management techniques according to PMBOK guide sixth edition?

1.2. Explain each conflict resolution and issue management technique, its advantages and disadvantages using 100-200 words.

1.3. Discuss how you can manage and handle potential changes to the solution scope as a result of conflict resolution and issue management strategies using 150-300 words.

Satisfactory response

Yes ☐

No ☐

1.1 the five conflict resolution techniques of issues management are smoothing and accommodations, forcing, collaborating and problem-solving and, confronting and compromising, withdrawing or avoiding conflict resolution techniques are when two or more stakeholders, if we don’t solve the conflict team member, will lose the trust. (Heldman, 2018).

1.2 Conflict resolution is an essential aspect of running a business. The advantage of collaborating is it helps to make all parties involved in the ongoing disputes feel understood and valued. It can help to foster empathy and understanding and mutual respect. It helps to set the tone for future conflict resolutions. And the disadvantages are it contains lots of time and effort. and energy to resolution and if we do not solve the conflict the team member loses their trust and there is low team morale and a negative impact of the project manager’s authority. There is an increasing number of personal clashes and low productivity and also there is a low quality of work. Collaborating means compromising conflict resolution is an important function for the running the business it helps to make all the parties which is involved in the feel values disputes. It helps to foster the understanding mutual respect and the sympathy. And the disadvantage is it take a lot of time, effort and energy and to achieve the resolution. There is many problems arising in the win win situation. It may not be the solution which provide the victory for all the involved parties.

1.3

It can be handled by avoiding conflict, by making the accommodation, compromising and timing the conflict and through handling it one time in an effective way. I have to manage all the things and solve it. We have to analyse the conflict and model language-neutral, the motivate and understanding employees to do work together and also agree on them to disagree. They agree to talk and help to establish the ground rules for the discussion and we have to take turns in exploring the options to solve the conflicts and agree for the solutions. Detach from the business and they have to listen actively and practice empathy and know what to involve the HR. THEY HAVE to focus on effective communication and skills related to problem-solving with a role-play scenario. And they have to maintain the open communication. Also, provide the multiple avenues for the employees to report the problems and also resolve them on their own.

Q2:

Answer the following questions regarding the outline requirements management and traceability processes

2.1. What key policies and procedures should we analyse and document in the stakeholder requirements management process? Answer using 150-300 words.

2.2. What factors are critical to the success of a stakeholder requirements management plan? Answer using 150-300 words.

2.3. Explain traceability processes using 150-300 words

Satisfactory response

Yes ☐

No ☐

2.1

it is a document that is typically made alongside the primary project plan which is as a piece of the management process. By defining the project scope, defining the approach to the requirements management, and by identifying the stakeholders and prioritizing the requirements, and selecting who will be a responsible requirement to manage the effort. The purpose of the requirement is to make sure for the product development and goals which are successfully met. It is a set technique for documenting and prioritizing, analysing and agreeing on requirements so that the team which is the engineering team always have approved and current requirements. The management process must be involved in all the requirements and requirement development and planning and verifications and the change management. Planning development, and system verifications and system validation and development.

2.2

The critical factor to success is the stakeholder requirement there are seven factors for requirement planning which are clearly articulated benefits, collaborations, process scope, clear communication and asking the right questions the critical factors is something for an organization or the business or project which must be completed in a way to fulfil their goal and also helps an organisation to decide to where they should focus and compare the progress to the set goals. there is a proper planning and do the best practices and there is monitoring and control process in an effective way. By using the professional software and also there is an effective communication and working with the people who are committed we have to follow the sound strategy to set the right priorities and hire a good committed staff and also should have a self-strong discipline(Ciccio, et al., 2018).

Traceability is the ability to trace all the processes which are from the procurement of the raw materials to consumptions, productions, and disposal to clarity. About when the product was produced by whom. We can develop the or improve food product traceability by collaborating with the suppliers, implementing the tracking system and the software, integrating the traceability with the current technology and creating and making the alerts system and by communicating with the customers. we can manage traceability by creating the better transparency for the stakeholders and the principal contributors. By conducting regular audits and the compliance and regulations regarding the audits. And automate the traceability for the bi-directional requirement. By following this way we have to maintain the trackability.

Q3:

Answer the following questions regarding the list and apply techniques for managing version control and configuration.

3.1. What is the difference between version control and configuration management? Answer using 100-200 words.

3.2. What are the fundamental techniques for managing version control and configuration? Explain using 200-400 words.

Satisfactory response

Yes ☐

No ☐

3.1

Version control is the control that controls the deliverables and configuration are helps to manage and manage the overall process which is leading the product to the deliverables. Configuration management involves the change management to the project management which is generally not managed by the simple control version. A simple control vision is a right way to manage the document changes and the developers to make the software code. The version control system is also known as a source control management. It refers the assigning a unique version whenever the number of versions are improved, customized and upgraded. Versions numbers are assigned typically in the increasing order of corresponding to the configuration changes. The purpose of the version control is to allow the software teams to track the changes to the code with enhancing communication and the team collaboration which is between the team members. Control and facilitates the continuous, and simple way to develop the software. It helps to manage the sources the code for the software team. Version control is the control that controls the deliverables and configuration are helps to manage and manage the overall process which is leading the product to the deliverables. Configuration management involves the change management to the project management which is generally not managed by the simple control version. In an effective way.

3.2

There are eight critical control version best practices which are committed to the changes atomically, without breaking the builds, following the best branching practices, and ensuring about everything commits is traceable and taking reviews prior to the share committing repository. Write the good commit messages the fundamental techniques commit the changes automatically also write the good commit messages and do not break the builds and also ensure that every commit is traceable and fo9llows the branching and the best practices the configuration management of the version control which describes the technical and administrative and to control the deliverable components as well as tracking the nature and status of the multiple versions. Version control is the control which deliverables where the configuration and management on managing the overall and entire process to leading to produces the deliverables and also management configuration which involves the management changes and project management it is a control of the deliverables wheras the configuration management are managing the entire process which leading the deliverables(Zhou, et al., 2016).

Assessment Results Sheet

Outcome

First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Second attempt:

Outcome (please make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Student Declaration

· I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and/or links to my sources.

· I have kept a copy of all relevant notes and reference material that I used as part of my submission.

· I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.

· I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.

· All appeal options have been explained to me.

Student Signature

Date

Trainer/Assessor Name

Trainer/Assessor Declaration

I hold:

☐ Vocational competencies at least to the level being delivered

☐ Current relevant industry skills

☐ Current knowledge and skills in VET, and undertake

☐ Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.

Trainer/Assessor Signature

Date

Office Use Only

Pre-Assessment Checklist: Task 2 – Project

The purpose of this checklist

Section 1: Information for Students

☐ Make sure you have completed the necessary prior learning before attempting this assessment.

☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

☐ Make sure you understand what evidence is required to be collected and how.

☐ Make sure you know your rights and the Complaints and Appeal process.

☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor).

☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).

☐ Make sure that you have all the required resources needed to complete this Assessment Task (AT).

☐ The due date of this assessment task is in accordance with your timetable.

☐ The request for an extension to submit your assessment work must be made before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.

☐ I do require reasonable adjustment

☐ I do not require reasonable adjustment

Declaration (Student to complete)

☐ I confirm that the purpose and procedures of this assessment task has been clearly explained to me.

☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.

☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

☐ I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________

Assessment method-based instructions and guidelines: Project

Assessment type

Project – Manage and communicate ICT solutions

Instructions provided to the student:

Assessment task description:

· This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency.

· This assessment task is a project.

· You are required to manage and communicate ICT solutions in this assessment task.

· You will receive your feedback within two (2) weeks, and you will be notified by your trainer/assessor when your results are available.

· You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task.

Applicable conditions:

This skill test is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook or other learner materials during the test).
You will be assessed independently on this assessment task.
No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
As you complete this assessment task, you are predominately demonstrating your skills, techniques and knowledge to your trainer/assessor.
Your trainer/assessor may ask you relevant questions during this assessment task

Resubmissions and reattempts:

Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
For more information, please refer to the Training Organisation’s Student Handbook.

Location:

This assessment task may be completed in:

☐ a classroom

☐ learning management system (i.e. Moodle),

☐ workplace,

☐ simulated work environment,

☐ or an independent learning environment.

Your Trainer/Assessor will provide you with further information regarding the location for completing this assessment task.

Purpose of the assessment

The purpose of this assessment task is to manage and communicate ICT solutions in a range of contexts and industry settings.

· Skills to establish processes to:

– trace requirements

– control and track changes to requirements

– scope solutions

· Skills to manage requirement relationships.

· Skills to package and communicate requirements according to what is appropriate for a project or stakeholder group.

Task instructions

· This is an individual assessment.

· To ensure your responses are satisfactory you should consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.

· Your writing must be concise, to the point, not provide irrelevant information and according to the word limit given.

· You must write your responses in your own words.

· You will be required to complete all parts of this assessment task.

Assessment environment

The assessment can be completed in one of the following assessment environments:

· Online environment

· Simulated environment/ Classroom environment

· Workplace environment

Online Environment

Assessment task instructions

The purpose of this assessment task is to manage and communicate requirements for new information and communications technology (ICT) systems to a broad and diverse audience.
The training organisation must ensure that the online assessment environment is in accordance with the requirements specified.
The training organisation will assign a supervisor to the student.
The training organisation will provide the resources required to complete the assessment task.
The student must use the templates provided to document their responses.
The student must follow the word-limits specified in the templates.
The trainer/assessor must assess the student using the performance checklist provided.

Online environment requirements

Assessment task environment

This assessment task will be completed in an online environment prepared by your training organisation.

All required resources to complete the assessment task will be discussed with the student before they commence the assessment. The online environment is very much like a learning environment where a student is able to practice, use and operate appropriate industrial equipment, techniques, practices under realistic workplace conditions.

Requirements for the online assessment environment

The trainer/assessor will ensure that the online assessment environment is set up to complete this assessment task.

The online environment consists of:

A learning management system where the student will be required to complete their job-related tasks and activities
The standard operating/workplace procedures related to the tasks and activities.
The trainer/assessor will provide the student with assistance throughout the assessment activity.

The online environment must meet the following criteria:

Opportunities for the student to:	Yes/No/NA
Follow standard operating/workplace procedures
Use up-to-date software and equipment
Work within stated timelines to meet deadlines
Gain experience in the challenges and complexities of dealing with multiple tasks
Experience prioritising competing tasks and dealing with contingencies
The environment to work with others in a team
Online assessment environment sufficient to communicate, contribute and participate in tasks and activities.
Assessment environment sufficient to work independently and manage workload

Resources, tools, and equipment requirements

The following resources, tools and equipment required to complete the assessment task will be discussed with the student before they commence the assessment:

· Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities

o Please refer to the roles and responsibilities section for more information

o This should be organised by the training organisation either via, LMS, telephone conferences, video conferencing or anything of a similar nature

· a simulated or workplace project in a medium-to-large enterprise

· observation of the candidate carrying out business analysis work

· reports and plans prepared for the projects

· a portfolio of the project work to be undertaken.

Online assessment scenario

You are required to manage and communicate requirements for new information and communications technology (ICT) systems to a broad and diverse audience. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities.

The following are the goals and objectives to complete this assessment task:

· Manage identified client ICT requirements and scope of solution.

· Establish baseline client ICT requirements and change control processes to track changes to requirements and solution scope.

· Resolve issues and conflicts that emerge during final stages of identifying and analysing requirements.

· Determine how requirements will be presented for review.

· Secure approval of requirements from those stakeholders who have the appropriate authority.

· Manage requirement relationships and dependencies.

· Examine and organise the set of requirements and record the dependencies and relationships for each.

· Perform impact analysis to assess or evaluate the impact of a change.

· Deploy requirements management tools as necessary.

· Maintain requirements for re-use.

· Identify requirements that the organisation will use in the long term.

· Name and define requirements available for future re-use.

· Prepare requirements package.

· Decide which formats are appropriate for a particular project and its stakeholders.

· Prepare requirements package according to organisational need.

A supervisor will be assigned to you by your training organisation. The supervisor can answer your questions related to understanding the requirements associated with the assessment task. The supervisor will act according to job role and responsibilities.

The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member (including mentors) from the training organisation.

Roles and responsibilities

As part of your job role, you have the following job responsibilities:

· Critically analyses complex documentation from a variety of sources and consolidates information relating to specific criteria to determine requirements

· Writes, edits and proofreads documents to ensure clarity of meaning, and accuracy and consistency of information

· Prepares documentation and correspondence using clear language, correct spelling and terminology, and ensuring accuracy of information

· Uses collaborative and inclusive techniques, including active listening and questioning, and reading of verbal and non-verbal signals to convey and clarify information and to confirm understanding

· Works autonomously, making high-level decisions to achieve and improve organisational goals

· Develops and implements strategies that ensure organisational policies and procedures are being met

· Selects, implements and manipulates communications systems, processes and practices for maximum impact

· Influences and fosters a collaborative culture, facilitating a sense of commitment and workplace cohesion

· Shares knowledge, information and experience openly as an integral part of the working relationship

· Recognises potential for conflict and, working with others, seeks to develop organisational processes to deal with conflict

· Plans strategic priorities and outcomes within a flexible, efficient and effective context, in a diverse environment exposed to competing demands

· Gathers and analyses data and seeks feedback to improve plans and processes

· Identifies key factors that impact on decisions and their outcomes, drawing on experience, competing priorities, and decision making strategies where appropriate

· Explores and incubates new and innovative ideas through unconstrained analysis and critical thinking to develop and improve the organisation’s goals.

Task requirements

This assessment task requires you to manage and communicate requirements for new information and communications technology (ICT) systems to a broad and diverse audience. The assessment activities are mentioned within the assessment task.

Simulated Environment

Assessment task instructions

The purpose of this assessment task is to manage and communicate requirements for new information and communications technology (ICT) systems to a broad and diverse audience.
The training organisation must ensure that the simulated assessment environment is in accordance with the requirements specified.
The training organisation will assign a supervisor to the student.
The training organisation will provide the resources required to complete the assessment task.
The student must use the templates provided to document their responses.
The student must follow the word-limits specified in the templates.
The trainer/assessor must assess the student using the performance checklist provided.

Simulated environment requirements

Assessment task environment

This assessment task will be completed in a simulated environment prepared by your training organisation.

The simulated environment will provide you with all the required resources (such as the equipment and participants, etc.) to complete the assessment task. The simulated environment is very much like a learning environment where a student is able to practice, use and operate appropriate industrial equipment, techniques, practices under realistic workplace conditions.

Requirements for the simulated assessment environment

The trainer/assessor will ensure that the simulated assessment environment is sufficient to complete this assessment task.

The simulated environment consists of:

The training organisation as the workplace where the student will be required to complete their job-related tasks and activities
The standard operating/workplace procedures related to the training organisation
The trainer/assessor will provide the student with assistance throughout the assessment activity.

The simulated environment must meet the following criteria:

Opportunities for the student to:	Yes/No/NA
Follow standard operating/workplace procedures
Use up-to-date software and equipment
Work within stated timelines to meet deadlines
Gain experience in the challenges and complexities of dealing with multiple tasks
Experience prioritising competing tasks and dealing with contingencies
Simulated environment to work with others in a team
Simulated environment sufficient to communicate, contribute and participate in tasks and activities.
Simulated environment sufficient to work independently and manage workload

Resources, tools, and equipment requirements

The following resources, tools and equipment will be made available by the training organisation at the simulated workplace to complete this assessment task:

· Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities

o Please refer to the roles and responsibilities section for more information

· a simulated or workplace project in a medium-to-large enterprise

· observation of the candidate carrying out business analysis work

· reports and plans prepared for the projects

· a portfolio of the project work to be undertaken.

Simulated assessment scenario