1. As the majority of cab drivers utilize their vehicles for personal use beyond their shift times, tracking their after-hours activities with the aid of GPS technology is one of the key worries of cab drivers in New York City. They are also concerned about the cost of the new system that they must pay. The 5% discounts that must be given to credit card holders are the other issue. These choices were taken without consulting them, which resulted in a difficult position for them and the announcement of a two-day strike.

The New York City taxi drivers’ worries were well-founded. The inclusion of the GPS service has limited the privacy of New York City taxi drivers after office hours because the majority of them are self-employed independent contractors who own their taxis. The perks provided to credit card holders also have a detrimental effect on the cab drivers’ revenue; in fact, they are very concerned about having to pay $1300 to install the new system. Consequently, it can be concluded that their worries were valid (Poulsen, et al., 2016).

2. The two main managerial actions that could have been taken to prevent the two-day strike were to maintain professionalism during the transition period and to encourage the cab drivers to comprehend the financial perspective of the new system. The management of change resistance is one of the issues that come with the implementation of a new system in a working environment. The first thing it would have done if they had been in charge of the Taxi & Limousine Commission of New York City is to schedule a private meeting with a group of cab drivers from all parts of the city and the commission’s major stakeholders. At the same time, it might have taken into account the views of a few typical New York City taxi riders who could have shared their thoughts with us regarding the implementation of the new system. It would have explained the significance of installing the new systems to them and solicited their advice on the implementation strategy. Half of the issues that arose in the later phases would have been resolved had they been included in the process. My project management abilities could have helped in the early identification of all the implementation-related risks (Correa, et al., 2017).
3. Yes, It concur with their analysis entirely. Similar to other businesses, the transportation sector’s consumer demands and needs are likewise evolving. New and sophisticated information systems have been included in public vehicles as a result of the tremendous growth in the field of information technology. Smart technologies can meet the client’s rising demands. The drivers made significant financial gains after the in-cab devices were installed. The use of cutting-edge technologies allows for the professional management of commercial operations. The cab drivers in New York City were aware that the new system will eventually be implemented because their costs were rising daily as well.

According to the current trend described in the paper, it can be concluded that the cab drivers were correct to advocate for the installation of the new system because the necessary adjustments were required to improve the services already offered to customers before the adoption of cutting-edge technologies (Jung & Chow,2019).

4. As a regular user of cab services in New York City, It would have been well aware of the advantages that the new system is meant to provide me. First off, as a long-time user of credit cards, the 5% discount bonus on the whole fare would be fantastic for me. Second, it would have benefited greatly from all the new services that came with the adoption of the new system, such as being able to view my favorite films online, keep track of all the fine restaurants that it would pass on the way to my destination, and use online payment methods. It would have benefited greatly from the adoption of the new systems because the technology would have assisted me in finding anything it needed in the city. Now, both locals and visitors may enjoy a positive picture of the city (Willis & Tranos,2021).

Benefits are:

Time: Since cabs may be reserved in advance at our preferred location, commuters will save a great deal of time.

GPS: It is possible to track and manage location, destination, and routes.

Transactions: It will benefit from discounts on credit card transactions.

Playing videos:  they think that using these amusing elements might be a wise business decision business-related viewpoint.

REFERENCE

Poulsen, L. K., Dekkers, D., Wagenaar, N., Snijders, W., Lewinsky, B., Mukkamala, R. R., & Vatrapu, R. (2016, June). Green cabs vs. Uber in New York city. In 2016 IEEE International Congress on Big Data (BigData Congress) (pp. 222-229). IEEE.

Jung, J., & Chow, J. Y. (2019). Effects of charging infrastructure and non-electric taxi competition on electric taxi adoption incentives in New York City. Transportation Research Record, 2673(4), 262-274.

Willis, G., & Tranos, E. (2021). Using ‘Big Data to understand the impacts of Uber on taxis in New York City. Travel Behaviour and Society, 22, 94-107.

Correa, D., Xie, K., & Ozbay, K. (2017, January). Exploring the taxi and Uber demand in New York City: An empirical analysis and spatial modeling. In the 96th Annual Meeting of the Transportation Research Board, Washington, DC.