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BSBOPS502 MANAGE BUSINESS OPERATIONAL PLANS

BSBOPS502 MANAGE BUSINESS OPERATIONAL PLANS

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  • Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.
Unit Code and Title:  BSBCRT611
Assessment Task Name Task Number Date Was this a re-submission? Y/N
Project Portfolio 2

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Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.
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  • STUDENT DECLARATION
  • I declare that these tasks are my own work.
  • None of this work has been completed by any other person.
  • I have not cheated or plagiarised the work or colluded with any other student/s.
  • I have correctly referenced all resources and reference texts throughout these assessment tasks.
  • I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
  • I have been made aware of a mandatory 15 hours per week self-study requirement for this unit
Name   Signature   Date  

Project Portfolio details

Student name: JATINDER SINGH MATHAROO
Assessor: SURJAN SINGH
Date: 08/05/2022
Business this assessment is based on: WORLDUCATION
Documentation reviewed as preparation: SIMULATION
Section 1: Planning for an operational plan
About the organisation

Provide an overview of the organisation and product/services/programs.

Describe the key functions and activities of the work area you will develop an operational plan for.

Briefly describe at least two objectives outlined in the strategic plan (if there is no strategic plan for your business, develop two objectives for your work area or business).

Describe your job role.

Explain how your job role contributes to the broader goals of the business or work area.

 

The student is required to provide an overview of the business including key functions and activities, strategic objectives, job role assumed for this assessment, and an explanation of how their chosen job role contributes to the broader goals of the business.

If the student is using the case study, a sample answer may include:

World cation manufactures and sells tablets and learning software to schools

its vision is to see a world without illiteracy

key locations and functional departments in the marketing, and the sales, or finance.

Key operational processes are:

Sales are made. job role assumed for this assessment, and an explanation of how their chosen job role contributes to the broader goals of the business

Engaging subject lines.

Value with a follow-up email

Avoid talking about over self

No generic opening line.

the plan, we have to include all the goals and the objectives, financial objectives. the objectives of the business we have the income from the consultancy fees 10% increase annually.

Objectives include:

Increase the range of products and services offered to reach a larger

target market

Sales

Services

Production

Employees welfare

Organizational goals

Customers satisfaction

The job role assumed for this assessment is the behavior of the pattern adopted by the person in the belief in such behavior is the expected. the objectives of the business we have the income from the consultancy fees 10% increase annually. Engaging subject lines. Value with a follow-up email, avoid talking about over self, No generic opening line. the plan, we have to include all the goals and the objectives, financial objectives.

The sales manager contributes to the broader goals by meeting sales targets to increase donations. In the sales process efficiency, or the communication. this assessment is the behavior of the pattern adopted by the person in the belief in such behavior is the expected. avoid talking about it over yourself, No generic opening line. the plan, we have to include all the goals and the objectives, financial objectives

The business model to consider when developing an operational plan is “developing a cloud-based solution. It is the hybrid model, the subscription-based, or advertising- based. The sales manager contributes to the broader goals by meeting sales targets to increase donations. In the sales process efficiency

Source information

Identify stakeholders who will contribute to the operational plan and provide relevant approvals:

·           Who are they (consider escalation, specialist resource manager, colleague, client)?

·           What contribution will they make?

·           What will they approve (if relevant)?

Identify and summarise any legislation relevant to the operational plan you develop.

Identify and summarise any organisational policies and procedures relevant to the operational plan you develop. (Attach proof to this section of your portfolio).

Summarise the financial information (e.g. budget and forecast) that will inform spending and (attach proof to this section of your portfolio).

The student is required to describe stakeholders (including those associated with escalation, specialist resource managers, and clients), legislative requirements, organizational policies and procedures, and available financial information. Relevant proof should be attached to the portfolio.

If the student is using the case study, a sample answer may include:

Stakeholders include CFO (responsible for finance) all the stakeholders in the company, it is the analysts, creditors, the ICT Manager (develop product), End-users (use the product) the product manager is the person who articulates to be a success looks for the product, and the rallies in the team.

Legislation that may apply includes the preparing or the enacting of the laws by the local state, and the national legislatures.

Relevant policies and procedures are those included in the simulation pack.

It is the kind of the policy and the procedure measurement process, it is provided the rode map regarding the day-to-day operations. They are insured to give them compliance with the particular kind of the and regulations giving them the proper guidance regarding the organizational situation and they need to do the ensure of the internal process of the company. And set the laws and the regulations in the organization

Relevant financial and numerical information

Sales targets to achieve 10% profit

The total cost of development is $35million

In the 2020 revenue total is $35 million, the net profit is $7million, and the net cash flows the negative $3 million

The sales manager contributes to the broader goals by meeting sales targets to increase donations. In the sales process efficiency, or communication. this assessment is the behavior of the pattern adopted by the person in the belief in such behavior is the expected. avoid talking about it over yourself, No generic opening line. the plan, we have to include all the goals and the objectives, financial objectives. The business model to consider when developing and operational plan is “developing a cloud-based solution. It is the hybrid model, the subscription-based, or advertising-based. The sales manager contributes to the broader goals by meeting sales targets to increase donations. In the sales process efficiency.

In this, they need to decide the outline of the budget and also check the direction of the management. It wants to take the company. In financial forecasting, it is important to reach with the budget and goals. It is helpful to do an analysis of budget. Budgeting is sometime contains the organizational goals and activities. It is attainable to due the change regarding the market conditions.

Psychomotor- it is having to be involved with the physical motor skills.

Cognitive- it is help to do the work with the knowledge.

Affective- in this they have the feeling and the attitude with the particular thing.

Social learning adjectives- in this they have to do he  interaction with the other and the organizational social skills.

This operational plan required  $15,000.

Identify potential activities

What potential activities are required to address the objectives (at least three per objective)?

What are your suggested time frames for each activity?

Who will be responsible for the completion of each activity?

The student is required to identify three potential activities per objective for their chosen work area (they previously identified at least two objectives).

It is the entire kind of the scheduled activities that are scheduled   by the performers and the project will be compiled into the single kind of the list and the activity. It is the essential kind of building input and schedule.

It is the timeline that helps and spans the entire and entire f the length of

the entire length of the organizational project and start with the finish terms.

For each activity, the student should suggest a time frame and the person responsible to complete each activity.

They need to do the estimation of thee work plan and define the work plan management with the work execution and dividable.

Objective 1: Increase sales to increase donations to needy classrooms

Activity 1: increase in sales. New product.

Activity 2: Train sales staff on the use of the new products. Or the quoted price is $25000

Activity 3: it is the creation of the rewards program for the school based on several for download.

Objective 2: Strengthen the skills of our people, to better support customers

Activity 1: Train sales staff to use a new product (Sales manager, 6 weeks)

Activity 2: organize school visits. it is the total of the sales staff to the

use new products.

Activity 3: In the job role assumed for this assessment, and an

explanation of how their chosen and the sales-to-be staff. create a rewards program for the based-on school with several downloads

Establish potential human resource requirements

For each potential activity in the operational plan, list the human resources required (at least one new human resource should be required).

For each human resource:

·           research and summarise information on resource options and how the resource may be sourced (e.g. can internal staff do the job, are consultants required etc.?).

·           analyse options and choose one.

·           explain how the resource will be recruited and inducted following policy and procedure.

·           explain any financial implications (e.g. approval required, amount to be budgeted for etc.).

·           explain any Intellectual Property (IP) requirements, rights and responsibilities linked to the resource.

they need to do the effective plan and preparation for the work plan and the work application. Defined the right plan and right recruitments of the tool.

They need to define the company rights their trademarks and their parents and trades.

In the HR operational plan they need to do help with the leaders and aware of the context in this they need to work with the device both of the strategies it is the matrices that are helpful to gives the support.

consultancy fees apply

check music rights for any backing track used in the advert

Activity 2: the existing customers existing sales consultants can do this with no additional staff costs

IP of software owned by World cation and not the individual schools

Activity 3: Create a rewards program to reward the school based on the number of downloads

…(who) The CE

…(Cost) $32000

…(IP) organize school visits.it is the sales staff to the use new

products.

Activity 4: for sales staff to use a new product

…(who) CEO

…(Cost) $10000

(IP) In the a new product (Sales manager)

Activity 5: Organize school visits

…(who) done by employees

…(Cost) $10000

…(IP) organizes school visits.it is the sales staff to the use new

products.

Activity 6: Develop personal relationships between less fortunate children

…(who) the specified timeframes based on school several downloads

…(Cost) $32000

IP) The total cost of development is $35million

In the 2020 revenue total is $35 million, the net profit is $7million, and the net cash flows the negative $3 million

Establish potential physical resource requirements

Use the information from your research and knowledge of your work area.

For each potential activity in the operational plan, list the physical resources required (identify at least one).

For each physical resource:

·           research and summarise information on resource alternatives (e.g. RPA vs human input)

·           analyse options and choose best one

·           explain how the resource will be obtained/purchased following policy and procedures

·           explain any financial implications (e.g. approval required, amount to be budgeted for etc.)

·           explain any Intellectual Property (IP) requirements, rights and responsibilities linked to the resource (other than those already considered).

They need to includes the potential and physical resources in this like tangible items and necessary availability of the business functions and business needs.

In this they need to do the submission of the services plan and company needs.

Access the work plan and do the selection of the work management and the work menders.

Creating thee work plan and work for the purchasing order In the HR operational plan they need to do help with the leaders and aware of the context in this they need to work with the device both of the strategies it is the matrices that are helpful to gives the support regarding the organizational desire and capabilities, consistent and the general business plan.

resources to create the advert are needed e.g. video recording production and hosting fees apply

they need to do the Automation of it in the  Ui Path platform and do the Automation 360.

it is necessary to use the reliable kind of the information it is the good and the automatic kind of the organizational source and they are had the truly biased boiled down and they had the proper estimation and effectiveness with the communication.

They need to define the quality management it is the work plan and the function to do the stock plan and the stock with the purchasing and ordering policy.

 If you know about the information if you are not the trustworthy person and asses with your company.

It is includes the negotiation with the product and define the physical plan and resources development with this.

They intended with all the effectiveness and the work efforts, it is the kind of the organizational resources. It is confiremed by the result and the planning. It is the systematic kind of organizational planning and the monitoring and the implementation process with the improvement of the policy and the procedure.

It is presents the legal plan and rights to the presenter and it is define their work with the invention and creation.

Activity 2: demonstration for existing customers:

It is one of the most standards for the ways to demonstrate the product or the software.

Impact analysis. It is the demonstration of the product or the software. Train sales staff to use a new product

The business model to consider when developing an “developing a

cloud-based solution. It is the hybrid model. (Major, 2017)

Activity 3: Create a rewards program to reward school based on the number of downloads:

The protocols are we want the new communication skills too.

$15000.

The employee has leave to the activated pain leave.

Activity 4: Train sales staff to use the new product: Costs $10000 (Haßler, 2016).

The employee has fifteen-day paid leave to the activated pain leave

The business model to consider when developing an operational plan

is “developing a cloud-based solution. It is the hybrid model

Activity 5: Organize school visits:

Transport of sales staff to schools is Internal resources such as computers/telephones are required to make arrangements

Research marketing paraphernalia, wrist bands for students

Consider the transport costs and cost of marketing material.

Activity 6: develop personal relationships between less fortunate children:

Total costs $32000

The business model to consider when developing an operational plan is “developing a cloud-based solution. organize school visits.it is the sales staff to the use new products. (Saltman, 2016).

Establish potential KPIs

For each activity, establish measurable KPIs.

Show how you approached establishing the KPIs in a mathematical way using problem-solving.

How do the KPIs reflect financial requirements?

List ways to monitor the KPIs.

The student is required to use financial and mathematical calculations to develop measurable KPIs for each activity.

If the student is using the case study, calculations may for example

show how the KPI contributes to profit and cashflow constraints. KPIs for example may be:

Activity 1: Delivered within budget and specified timeframe Activity 2: Demonstration results in a sale

Identify data security issues

Identify any data security requirements or issues associated with the activities.

The student is required to identify any data security issues or considerations associated with the activities.

If the student is using the case study, a sample answer may include:

Activity 1 calculations may for example show how the KPI contributes to profit and cash flow constraints for the new product.

Activity 2: calculations may for example show how the KPI contributes to a demonstration for existing customers

Activity 3: Create a rewards program to reward the school based on several.

Activity 4: sales staff to use new products. Activity 5: Organize school visits.

Activity 6: develop personal relationships between less fortunate children. they should research and analyze alternatives

 Attach: Proof of policies and procedures relevant to work area and/or operational plan
Proof of financial information and relevant calculations (e.g. budget, graphs)
Section 2: Developing an operational plan
Consult with others

Summarise the outcomes of your meeting with relevant stakeholders:

·           Which stakeholders did you consult with?

·           Why were these stakeholders part of the consultation process?

·           Were any changes to your suggested activities, resources, timeframes, KPIs and monitoring processes requested?

Describe how you collaborated to achieve joint outcomes.

How did you seek feedback, advice and support?

If not already viewed in person by your assessor, attach proof of the consultation to this section of your portfolio.

As part of the meeting. required for the operational plan and agree on the contents of the operational plan. As part of the meeting, the student and stakeholders should discuss how KPIs will be monitored.

The student should describe their collaboration techniques, active listening, and providing everyone a chance to represent their view.

The student should explain how they sought feedback, advice, and support. by asking stakeholders what they thought about the KPIs and how they would recommend monitoring them.

If the student is using the case study, requested changes may for example include:

Activity 2: KPI changed to be 1 sale for every 3 demos

 

Activity 3: Timeframe changed to 8 weeks and KPI to 2% download increase

Activity 5: KPI changed to 10 school visits per consultant Activity 6: KPI changed to 50 children matched.

·         The student can arrange a time to present to the Trainer or

·         Ensure that effective communication and teamwork skills are demonstrated as described in the checklist at the end of this document. You will need to submit a record (Email/minutes of meeting/video recording/meeting notes) that you have met with relevant stakeholders and clients to collaborate and agree on the contents of an operational plan.

Note: If you are submitting an email as evidence for seeking feedback/consultation, you will need to submit:

1.     Email sent to party A

To – stakeholders

From – manager

Date – 10-10-2022

Subject  KPI

Hello

Here by all of the information we are do the implementation in the operational plan regarding the operational pan.                              In those we need to do the changes in the work plan so kindly checked them and give us the proper feedback regarding this.

Thanks

Regards

2.     Reply from Party A

To – stakeholders

From – manager

Date – 10-10-2022

Subject  KPI

Hello

Here by all of the information we are do the implementation in the operational plan regarding the operational pan.                              In those we need to do the changes in the work plan so kindly checked them and give us the proper feedback regarding this.

Thanks

Regards

Develop a contingency plan.

Activity/strategy to achieve the objective

Potential risks

Planned Response

The activity required to realize the objective

The risk associated with the activity

How you will mitigate the risk

Create an online advert for the new product

Advert does not result in sales

Create adverts in a variety of formats

Arrange a live demonstration for existing customers

Software download does not happen as planned

Test the internet etc and download at the location before doing the demo

Create a rewards          Smaller/poorer schools It is the long school hours it may indeed the decrease

program to reward schools based on the number of downloads

are disgruntled

Childers ability.

Train sales staff to use the new product

Advert does not result in sales.

we required for the operational plan and agree on the contents of the operational plan. As part of the meeting.

Organize school visits

Responses plan

Keep in touch with social platforms and groups.

Sponsorship program to develop personal relationships between less fortunate children and sales staff

Approve plan

Follow organisational policies and procedures to seek approval for your operational plan:

·           Who will you seek approval from?

·           How will you seek approval?

Attach proof of approval (e.g. minutes of executive team meeting, draft email) to this section of the portfolio.

In one email to the CFO in the email we write this thing If they are using the case study, an example may be a requirement to get quotes or advertise internally. the existing customers existing sales consultants can do this with no additional staff costs. IP of software owned by World cation and not the individual schools related to the meeting minutes they need to decide the title of the group of the study and title relted to the organizational meeeting and the related outcome. In this they need to decide the date time and the vanue of the meeting.

One email with a reply from CFO. In the email we include all these things as part of the meeting, the student and stakeholders should discuss the potential activities/resources and KPIs, etc. required for the operational plan and agree on the contents of the operational plan. As part of the meeting

The business model to consider when developing an operational plan is “developing a cloud-based solution. organize school visits.it is the sales staff to the use new products.

Document resource requirements

Document the resource requirements (following organisational policy and procedures).

Attach proof to this section of the portfolio.

The student is required to document resource requirements that align with procurement and recruitment policy and procedures and attach.

If they are using the case study, an example may be a requirement to get quotes or advertise internally. the existing customers existing sales consultants can do this with no additional staff costs. IP of software owned by World cation and not the individual schools

Explain plan to team

Attach proof to this section of the portfolio (if not already viewed in person by the assessor).

 Attach: Proof of stakeholder meeting (if relevant)
Documented resource requirements
Operational plan (if you did not use the provided table)
Contingency plan (if you did not use the provided table)
Proof of operational plan approval
Explanation to team (if relevant)
Section 3: Managing operational performance

Confirm human resource acquisition

Confirm that any new staff members required to complete the activities in the operational plan were recruited and inducted according to the organisation’s policies, practices and procedures (e.g. via email, face-to-face conversation, survey etc.)

Attach proof to this section of the portfolio.

The student must confirm that new employees were recruited and inducted according to organizational policy and procedures e.g. by attaching a video of a face-to-face conversation or email conversation. (Note: If doing this in the classroom, it’s advised you set up a mock interview with a newly employed staff member to confirm how they were recruited or prompt the student to send a confirmation email. You need to arrange for this with the Trainer)

If the student is using the case study, policy and procedures require internal advertising before sourcing an external applicant via appropriate channels. Induction is in the form of an induction kit.

For example, a new trainer is required in the operational plan above and as such, a conversation with the new trainer shows that policy and procedures were followed.

 

Confirm physical resource acquisition

Confirm that any new physical resources and services required to complete the activities in the operational plan were acquired according to the organisation’s policies, practices and procedures (e.g. via email, face-to-face conversation, invoices, quotes etc.)

Attach proof to this section of the portfolio.

That new employees were recruited and inducted according to organizational policy and procedures e.g. by attaching a video of a face-to-face conversation or email conversation. policy and procedures require internal advertising before sourcing an external applicant via appropriate channels.

They need to do the identification of the need of the department and decide the hiring of the company in all of the expect included the internal and external.

The student must confirm that any new resources and services were acquired according to policy and procedure.

If the student is using the case study, see requirements in the New Supplier Policy and Procurement policy apply to the individual situation.

Example- For the operational plan above, the student may attach proof of quotes obtained for advert production. policy and procedures require internal advertising before sourcing an external applicant via appropriate channels

In this the certain day we need to decide the organizational peoples and their plans so we need to hired the ultimate resource for the certain day and the day plan.

To – staff members

From – manager

Date – 10-10-2022

Time – 17:00 pm

Subject – operational plan policies and practices

Hello sir,

Here by all of the information we are give you the information about the operational plan, in this we are done the related changes in the plane kindly check and update

Thanks Regards

Incorporate Intellectual Property (IP) requirements

Take necessary steps to ensure any IP requirements (established in Section 1 of your Project Portfolio) are incorporated in the execution of activities (e.g. memo to staff, contractual agreement, email to include it in induction process etc.)

Attach proof to this section of the portfolio.

The student must attach proof that IP requirements have been incorporated in the execution of the operational activities. E.g., included in the sales contract. required for the operational plan and agree on the contents of the operational plan. As part of the meeting, the student and stakeholders should discuss how KPIs will be monitored.

If the student is using the case study, this may for example be a clause in the case study outlining IP rights and responsibilities.

Submit a copy of the IP clause. The advertising consultant agreed to create a free pamphlet on the cloud-based solution at a later date to compensate for the overspending

Plan and implement monitoring

Choose one activity and its related KPI.

Establish a process that can be used to monitor and document performance of the KPI (either using a flowchart or words).

Implement the process (e.g. by placing a poster in the office, sending an email etc.)

Attach proof of your implementation to this section of your portfolio.

The student must choose one activity and its related KPI and plan and implement a process to monitor performance.

If the student is using the case study, a sample answer may include:

Activity 1: Create an online advert for the new product (advert released by the due date and within budget).

Process:

Monitored by detailed project management and scheduling

Weekly updates and prototypes from consultant Financial management systems to report expenditure Implemented:

The advertising consultant agreed to create a free pamphlet on the cloud-based solution at a later date to compensate for the overspending. Included in the project schedule

Assess progress

Assess and document the progress of the activity you selected to monitor in the previous step (use the data showing underperformance).

You may consider:

·           Is it likely to be completed within the timeframe set?

·           Will it meet budget?

·           Are any additional resources required?

·           Are any resources under-performing (identify at least one)?

Attach relevant data/proof of progress to this section of your portfolio.

Attach documented performance to this section of your portfolio.

The student must use data to show the underperformance of one resource. The student must document the performance.

If the student is using the case study, a sample answer may include:

The project schedule shows advertising consultant is on schedule. required for the operational plan and agree on the contents of the operational plan. As part of the meeting.

Invoices show that more money has been spent than planned. As part of the meeting, the student and stakeholders should discuss the potential activities/resources and KPIs, etc. required for the operational plan and agree on the contents of the operational plan. As part of the meeting. required for the operational plan and agree on the contents of the operational plan. As part of the meeting, the student and stakeholders should discuss how KPIs will be monitored.

The student must attach proof that IP requirements have been incorporated in the execution of the operational activities. E.g., included in the sales contract. If the student is using the case study, policy and procedures require internal advertising before sourcing an external applicant via appropriate channels.

Induction is in the form of an induction kit.

Negotiate and approve variations

Summarise the outcomes of your negotiations with relevant stakeholders:

·           Who was part of the negotiation?

·           What are reasons for underperformance and how can it be solved?

·           What did you negotiate (e.g. adjusted timeframe to allow for additional training)?

·           How can you support the resource going forward?

·           Which variations were approved?

Attach proof of your negotiation to this section of your portfolio (if not already viewed in person by your assessor).

The student must use oral communication to negotiate and approve variations to the operational plan due to the underperformance of a resource. They need to attach proof of the negotiation to this section of the portfolio.

If the student is using the case study, a sample answer may include:

The negotiation took place with the advertising consultant, Sales manager, and CFO. The advertising consultant agreed to create a free pamphlet on the cloud-based solution at a later date to compensate for the overspending. The CFO approved the additional spending as the advertising consultant is still delivering within the timeframe provided. The advertising consultant will be supported by a dedicated sales consultant who will provide as much assistance as possible.

For proof.             7

a.       A You can present to the Trainer, or If the student is using the case study, policy and procedures require internal advertising before sourcing an external applicant via appropriate channels. Induction is in the form of an induction kit.

b.       Provide proof (minutes or meeting/email/video recording) for the negotiation and approve variations. The Trainer will need this evidence to record on the checklist that the student has explained the plan to the work team. The advertising consultant agreed to create a free pamphlet on the cloud-based solution at a later date to compensate for the overspending.

Approve variations.

Gain approval from relevant stakeholders for the negotiated variation(s).

Attach proof to this section of your portfolio (e.g. minutes of executive team meeting, email etc.).

The student must gain approval for the variation and attach proof.

The approval may take place as part of the negotiation depending on which stakeholder(s) attend the negotiation.

To submit evidence of monitoring the KPI (Minutes of meeting

/ Email the minutes of the meeting 10 to 20. required for the operational plan and agree on the contents of the operational plan. As part of the meeting, the student and stakeholders should discuss how KPIs will be monitored.

Address underperformance

Confirm that support is provided where necessary according to policy and procedures (e.g. email to arrange training).

Attach proof of confirmed support to this section of your portfolio.

To submit evidence of monitoring the KPI (Minutes of meeting / Email …10 to 20 minutes. The advertising consultant agreed to create a free pamphlet on the cloud-based solution at a later date

to compensate for the overspending

 

Proof to confirm recruitment and induction processes
Proof to confirm physical resource acquisition processes
Proof of incorporated IP requirements
Proof of implementation of monitoring process
Proof of data/progress (if relevant)
Documented performance
Proof of negotiation (if relevant)
Proof of approval
Proof to confirm additional support

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