BSBOPS502 Manage Business Operational Plans

LEARNER’S WORKBOOK

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Validation History

Date & Place	Validation Team	Summary Outcomes	Action	Responsibility

A complete validation report is filed and available for reference.

Version History

Date	Version	Changes in this Version	Implemented on	Authority

Unit of Competency	:	BSBOPS502 Manage Business Operational Plans
Total Delivery Hours	:	TBA
Schedule	:	TBA
Cluster/Term	:	TBA

1. Introduction Welcome to the learner’s guide for this unit of competency for the qualification BSB50320 Diploma of Human Resource Management. This guide provides you with essential information on competency standards, delivery plan and schedule, assessment plan, assessment tasks and learning resources for this unit of competency.

The purpose of this learner’s guide is to:

Provide you with information on delivery schedule and plan of this unit
Ensure that you understand how students will be assessed in this unit
Provide information on assessment methods, strategies, and evidence requirements
Provide information on learning activities and assessment tasks
List resources which may assist in student learning and assessment tasks

2. Unit Overview

This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.

The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.

Learning Outcomes

On successful completion of this unit, the learner/trainee will be able to;

Establish operational plan
Manage resource acquisition
Monitor and review operational performance

As well as demonstrating the performance criteria, to be assessed as competent, the learner must demonstrate their ability to apply the required knowledge and skills in a range of situations. These are summarised in the Competency Standards section below.

Prerequisite Requirements

This unit does not have a pre-requisite.

Skill Recognition and Credit Transfer

Appropriate credit(s) may be granted to eligible students against each unit of competency on presentation of evidence of successful completion of the same unit in an equivalent or higher qualification. Under the Australian Qualifications Framework, this qualification recognises competencies achieved as part of a Nationally Recognised Qualification from other institutes or universities.

Students may also apply for Recognition of Prior Learning (RPL) by providing evidence that they have the required skills and knowledge in the specific areas of competency through work/industry experience and/or completed eligible assessments in equivalent or higher qualification.

Please refer to college’s RPL/Credit Transfer Policy for more information and applicable procedures. The policy is available either through the faculty coordinator or college’s website.

3. Competency Standards

This unit is derived from the Business Service training package, BSB for the qualification BSB50320 Diploma of Human Resource Management.

Competency standards for this unit are made up of unit descriptor (As provided in the Unit Overview), performance criteria, required skills, required knowledge, embedded employability skills components, assessment requirements and evidence guide.

They can also be viewed at:

The learners must familiarise themselves with all the competency requirements for this unit of competency and ensure that they have received all the relevant information and support from the trainer and assessor that might be detrimental to their academic performance and outcomes.

AQF Descriptor

The Diploma qualifies individuals who apply specialised knowledge in a range of contexts to undertake advanced skilled or paraprofessional work and as a pathway for further learning. Graduates of a Diploma will have specialised and integrated technical and theoretical knowledge with depth within one or more fields of work and learning.

Graduates at this level will have a broad range of cognitive, technical and communication skills to select and apply methods and technologies to:

Analyse information to complete a range of activities
Interpret and transmit solutions to unpredictable and sometimes complex problems
Transmit information and skills to others

Graduates at this level will apply knowledge and skills to demonstrate autonomy, judgement and defined responsibility in contexts that are subject to change and within broad parameters to provide specialist advice and functions.

Performance Criteria

The following performance criteria specify the required level of performance for each of the elements of competency:

Element

Performance Criteria

1. Establish operational plan

1.1 Research, analyse and document resource requirements

1.2 Develop operational plan in consultation with, and with approval from, relevant stakeholders

1.3 Develop contingencies for operational plan

1.4 Explain plan to relevant work teams

2. Manage resource acquisition

2.1 Confirm that employees are recruited and inducted

according to the organisation’s human resources management

policies, practices and procedures

2.2 Confirm that physical resources and services are acquired according to the organisation’s policies, practices and procedures

2.3 Identify and incorporate requirements for intellectual property rights and responsibilities related to acquisition of resources

3. Monitor and review operational performance

3.1 Assess progress of operational plan in achieving profit and productivity plans and targets

3.2 Identify areas of under-performance, recommend solutions and rectify the situation

3.3 Plan and implement relevant processes for ongoing monitoring and confirm that support is provided for individuals and teams

3.4 Negotiate recommendations for variations to operational plans and gain approval from designated persons

Performance Evidence

Evidence of the ability to:

Manage an operational plan for at least one business or work In the course of the above, the candidate must:
Develop and implement an operational plan using a variety of information sources and consultation including:
- Resource requirements
- Key performance indicators
- Monitoring processes
- Contingency plans
Communicate with stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
Confirm existence of relevant strategies, including strategies relating to:
- Recruiting, inducting and developing personnel
- Acquiring physical resources and services
- Protecting intellectual property
- Making variations to the plan
- Monitoring and documenting

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

Stakeholders involved in development and management of operations plan including escalation points, colleagues and specialist resource managers
Key information sources for proposal development and presentation including resource requirement specialists
Consultation processes
Content of operational plans, including:
- Procurement processes
- Employee recruitment and induction strategies
- Physical resource and service acquisition strategies
- Key indicators of organisational performance
Budget and actual financial relating to profit and productivity
Methods for preparing operational plans and contingency plans
Role of an operational plan in achieving an organisation’s objectives
Procedures and records associated with documenting performance
Approaches for developing key performance indicators to meet business objectives
Legislative and regulatory framework relating to the development and implementation of operational plan of the organisation, including:
- Fair trading laws
- Work health and safety
Organisational policies, practices and procedures that relate to the operational

Delivery Plan

Delivery is in the form of instructor-led, classroom-based training sessions supported by simulated learning and/or project sessions. Within the classroom environment, delivery is supported by classroom-based activities, tasks, lectures and structured lessons. Strategies for classroom-based learning focus on development of skills and underpinning knowledge through practice, formative tasks, interaction, discussion, reading, feedback, and practical examples of the theory.

Delivery Arrangement

The unit will be delivered over a prescribed period (term/semester) in a class-room training environment through a structured learning program comprising of (but not limited to) lectures, presentations, case studies, practical projects, discussion and classroom-based activities. Delivery schedule of this unit of competency is provided at the beginning of this guide. Timetables will be advised at the beginning of each academic term and posted on the notice board and college’s website.

It is expected that training/learning sessions will incorporate collaborative activities and tasks that are relevant to the learning and evidence outcomes in this unit. The emphasis of learning, where possible, will be on linking theoretical concepts and models with real-life situations to provide the learners with an opportunity to gain an insight into key technological processes, professional environment and workplace practices.

Delivery Conditions

Learners are required to attend the prescribed delivery sessions, in particular where assessment plan, schedule, projects, and in-class activities and tasks are planned
On commencement, the learners should review and understand all the course related information including course structure, prerequisites and competency requirements for each unit of competency
This unit of competency must be completed within the prescribed duration at the beginning of this Due dates for the assessments will be set by respective assessors on commencement of the unit and must be adhered to by all the learners
The learners have the responsibility to maintain the required attendance and participate in all the in- class activities and assessment/project tasks to be able to develop the required skills and
The learners must keep record of their activities, assessments and research and take an active interest in exploring new concepts and ideas
On expiry of the prescribed due dates for assessment, the learners will not be able to attempt any assessments or the learning materials and must apply for a course extension. Learners should also refer to other prevailing terms and conditions of delivery and assessment of this course and contact the administration for further information if required.

Lesson Topics and Plan

The following lesson plans are planned for this unit. According to session times, trainers may expand these lesson plans into their own session plans. Trainers must take a special note of the activities planned in the right-hand column. These activities form part of “Formative Assessments”. The formative assessments are not marked (assessed) but they contribute towards learning that prepares them for summative tasks.

The following topics are covered in the classroom training sessions. The topics for this unit include;

Lesson

Topics

Activities

Unit overview, assessment process, assessment conditions, resources Key definitions and concepts

What are operational plans: Examples Why operational plan?

Relevance of operational plans to other plans of the organisation Components of an operational plan

Models and methods for operational plans: Examples

Search and internet and download sample operational plans: Review and understand the structure

2-3

Purpose and objectives of an operational plan Difference between an operational and a strategic plan Developing purpose and objectives

Defining outcomes

Identifying activities/actions to be delivered Developing implementation schedules Identifying and allocating resources Developing an operational budget Monitoring and maintaining the plan

Real-life examples and discussion

Review of two contrasting operational plans: Discuss specific models and methods

Develop strategies for addressing resource requirements

4-5

Analyse and document resource requirements

Understanding organisational consultation, feedback and approval processes

Developing KPIs to measure operational performance Identifying and remedying under-performing areas Developing and implementing HR strategies

Developing and implementing strategies to acquire and use resources

How to meet copyright requirements

Example: KPIs to measure organisational performance

Describe budgetary processes in organisations

Discuss examples and forms of IP

6-7

Understanding budgeting processes Forecast Vs. actual budgets

Alternative approaches to improving resource usage Eliminating resource inefficiencies and waste Developing contingency plans

Develop a budget for a simple operation: Training session, camping

8-9

Developing mentoring and coaching skills to work with people with poor performance

Developing planning and organisational skills Developing in-house or organisational training plans

Evaluating operational plans and writing performance reports

Case Study discussion: Training and Development at TESCO

Review and revision Learner Q&A

Unit Evaluation

Assessment follow up and feedback

Suggested Learner Resources

Slack N., Brandon-Jones A. and Johnston R., 2016, Operations Management, Pearson

Slack N., Brandon-Jones A. and Johnston R., 2018, Essentials of Operations Management, Pearson

Other Resources and Readings

Krajewski L. J. et. al., 2018, Operations Management: Processes and Supply Chains, Global Edition, Pearson

Baxter R., 2016, Operational Excellence Handbook: A Must Have for Those Embarking on a Journey of Transformation and Continuous Improvement, Lulu.com

Ford B. R., Bornstein J. M., Pruitt P. T., Young E., 2010, The Ernst & Young Business Plan Guide (3rd Ed.,). Wiley

Inc The Staff of Entrepreneur Media, 2015, Write Your Business Plan: Get Your Plan in Place and Your Business off the Ground, Entrepreneur Press

Strategy, Policy and Operational Planning: http://researchbank.swinburne.edu.au/vital/access/manager/Repository/swin:174

Business and Operational Plan Examples: http://www.ontla.on.ca/library/repository/mon/14000/261267.pdf

Referencing Guide

Harvard Referencing Generator:

http://www.harvardgenerator.com/

http://www.citethisforme.com/au/referencing-generator/harvard

Misc. Videos and Online Educational Channels (General ref)

List of some of the online educational channels. Search for the relevant topics and concepts.

Khan Academy Channel	https://www.youtube.com/user/khanacademy
#Education	https://www.youtube.com/channel/UC3yA8nDwraeOfnYfBWun83g
TED Talks	https://www.youtube.com/user/TEDtalksDirector/channels
TED ED	https://www.youtube.com/user/TEDEducation
Massachusetts Institute of Technology (MIT) Channel	https://www.youtube.com/user/MIT
Google for Education	https://www.youtube.com/user/eduatgoogle
Big Think	https://www.youtube.com/user/bigthink/videos
Crash Course	https://www.youtube.com/user/crashcourse/videos
Microsoft Education	https://www.youtube.com/user/Microsoftedu
Stanford University Channel	https://www.youtube.com/user/StanfordUniversity/videos
Management Skills Courses	https://www.youtube.com/channel/UChA8eZO- WYhdLsv8HlBrJcg/videos
Harvard Business Review	https://www.youtube.com/user/HarvardBusiness/videos

5. Assessment Plan

Assessments for this unit have been developed by taking into account assessment guidelines as provided in the training package and evidence requirements stipulated in this unit of competency. Assessment is an ongoing process of gathering evidence to determine what each student/learner knows, understands and can do in order to inform teaching and support learning of the intended curriculum.

The purposes of this assessment are;

To collect evidences that demonstrate competency in the performance criteria of the unit and satisfy skill, knowledge and employability skills requirements
To provide feedback to the learners/trainees indicating the areas of improvement and professional development
To measure the effectiveness of the delivery plan and evaluate the learning outcomes The required assessment criteria are provided in each assessment task for learner’s Assessment Method

Assessment in this unit is based on assessment and evidence guidelines provided in the unit of competency and the training package. The evidence is generated through summative assessment tasks. However, the role of Formative Tasks is crucial in developing the required skills and knowledge in completing the summative tasks. Formative tasks enable the trainers to evaluate their own delivery and adjust their facilitation based on the outcomes from these tasks. The role of formative assessments is to improve learning and adapt to student needs.

These tasks and activities usually take place throughout the unit and planned in accordance with the summative assessment plan/schedule. The formative tasks are generally referred to as “Portfolio” tasks. Portfolio is a collection of all the formative tasks completed during the learning sessions. The portfolio can be used by students as an evidence of participation or example of work completed as part of their learning.

Formative tasks are not assessed.

For summative tasks, the following assessment methods are available to collect the aforementioned evidence to demonstrate satisfactory performance in this unit;

Written Assessment Tasks
Practical/Analytical Tasks
Test/Examinations
Projects
Observation
Integrated Assessment

The Written Assessment Tasks and Tests have been developed to address various parts of Performance Criteria as well as Required Knowledge.

The Practical Tasks are developed to demonstrate competence in Required Skills. These assessment tasks and activities are mostly designed as in-class assessments, enabling the trainers to observe the work being undertaken and completed (i.e., demonstration of a specific/required skill). Practical tasks may also include use of online learning tools, equipment, activities, or use of software. Instructions for practical tasks are generally provided within the task description. However, trainers/assessor may set certain conditions for conducting and observing these tasks.

The Project (Individual based) addresses various aspects of competency standard including Performance Criteria, Required Skills and Employability Skills. The role of the project in assessment strategy is to measure student/trainee competence as a form of Summative Assessment. It demonstrates the efficacy of instructions and learning in the prescribed delivery period by assessing the overall performance of the students/trainees for the purpose of grading/final results.

The Test/Exam is generally designed to test the Required Knowledge component of the unit of competency. It may also be used to reinforce learning and test specific aspects of other part of competency where knowledge of certain processes/procedures is required. A knowledge test may be verbal or written as specified in the task description. Examinations are conducted under set conditions.

Observation forms part of in-class activities, participation in designated processes, presentation and provides an option where specific skills need to be demonstrated to the assessor.

Some of the assessments in this course may be used as Integrated Assessments, i.e., to use evidence created in one unit/task to determine competency in another unit/task. The concept behind the design of the integrated assessment is to limit repetitive tasks that test the same or similar competency elements in different units of competency.

Optional/Supplementary Assessments

In addition to the above assessment instruments, the following methods can be used, if required, in the context of assessment for this unit of competence, especially in the circumstances where assessment involved components of online learning as well as actual workplace activities and/or performance.

Workplace Verification through RPL application
Competency Conversation at completion of the unit

To successfully complete this unit, learners must demonstrate that they have the skills and knowledge needed as indicated in the Competency Standards (2).

Assessment can be both a formative and summative process. Formative assessment is used to provide feedback to students and teachers to promote further learning. Summative assessment contributes to the judgement of student learning for competency/award purposes.

Submission of Work

All the written works must be submitted in a soft/electronic copy required by the trainer/assessor, with an accompanying “Assessment Cover Sheet”. Each Assessment Cover Sheet should be signed by the student and must contain student details and date of submission.

Material submitted for assessment—Word processed reports, essays, projects, etc. must contain student’s name, ID (if available), address and contact details. Within the context of these assessment tasks, the assessor fulfils the role of client, manager, or supervisor, as applicable. Work submitted for “approval” within this context must demonstrate care and attention to detail, such that the student inspires confidence that the work is being undertaken competently.

In soft copy/electronic files students are encouraged to name the files according to established procedure. This would typically include a course or unit code, assessment, or submission code, and in the case of multiple files an alphanumeric identifier. Multiple files may also be required to be submitted within an enclosing folder (with similar, appropriate naming conventions) or archive format—e.g. zip or rar.

Follow submission guidelines in each assessment task for specific instructions.

Assessment Tasks and Schedule

The following assessments are planned for this unit;

#	Assessment Task/Activity	Type	Assessment Method
1	Review and Analyse a Samples Operational Plan	Individual	Written
2	Project: Develop an Operational plan	Individual	Written
3	Project: Review Operational Performance	Individual	Written
4	Knowledge Test	Individual	Written Test

These assessment tasks/activities have been described in detail in the following section. Task schedule to be advised by trainer/assessor based on the lesson and session plans.

6. Assessment Tasks

Assessment Task 1: Individual

Assessment Task

Review and Analyse a Samples Operational Plan

Schedule

TBA

Outcomes Assessed

Performance Criteria:

1.1, 1.3, 3.1, 3.2

Addresses some elements of required skills and knowledge as shown in the Assessment Matrix

Description:

Analysis report on a sample operational plan is required.

An Operational Plan is a detailed action-oriented plan that provides a clear picture of how a team, section or department will contribute to the achievement of the organisation’s strategic goals (FLN). An operational plan could be part of a strategic or a business plan, addressing human resource, physical resource, action items, key performance indicators, and operational budget requirements to achieve the intended goals. A contingency plan often accompanies an operational plan that prepares for alternative actions in case the operational plan meets any obstacles.

With a view to develop an understanding of key components and use of operational plans, you will review and analyse a sample operational in this assessment task. The sample operational plans are actual plans obtained from public domain sources for the purpose of this assessment. Formats and contents of the plan differ from organisation to organisation. However, you will be required to analyse the plan within the context of the following areas.

Stated goals and objectives
Key performance areas
Key performance indicators
Human resource (people), processes, and technology requirements
Physical and other resource requirements
Action plan/task/items
Budget/cost expectations
Key responsibilities

Ensure that your sample plan provides you with enough information to analyse the above components. Your analysis will essentially be based on your understanding and explanation of the plan – what you think about it, its key features, and how, in your view, this plan will help the organisation achieve their strategic objectives. You may also want to visit respective organisation’s website and gather further information to support your analysis/comments.

Please note, merely reiterating the contents of the plan will not be construed as an analysis. Cambridge dictionary defines analysis as the process of breaking up a concept, proposition, linguistic complex, or fact into its simple or ultimate constituents. Accordingly, it will be expected that you will write the analysis in your own words and understanding.

Plan analysis must be word processed and appropriately structured under headings/sub-headings

Word Limit: 1200 words.

Assessment Criteria

Learner’s work will be assessed based on the following criteria. Learners have also been provided with this assessment criterion in the “Learner’s Guide” to ensure that they cover all the task requirements. The same criteria are used in the checklists in Section 8 (Learner Competency Records) to record assessment outcome.

The following criteria must be addressed for this task.

Selected an appropriate business or strategic plan for the task
Completed the task within a designated assessment session in presence of an assessor
Addressed all the required areas of analysis
Analysis reflects understanding of the concept and the components of an operational plan
Analysis contains a reasonable level of scrutiny and/or inquiry into specific aspects of the plan
Goals and objectives are analysed for their measurability and viability in the context of the plan
Explained how the operational plan may align with other strategic or organisational plans
Identified and analysed key performance areas of the plan
Where possible, reviewed, summarised, and commented on KPIs (if provided in the sample plan)
Identified and analysed company’s human resource requirements to support the operations
Identified and analysed company’s physical and other resource requirements to support the

operations

Action items are noted and analysed for their effectiveness
Budget and cost expectations are noted and explained for their relative influence on the plan
Expressed on viewed and summarised key aspects of the plan in own words
Analysis is appropriately structured and provides a clear and concise breakdown of the plan

Submission Guidelines

Submit:

Electronically, written analysis (typed word-processed)
Ask trainer for more help

Assessment Task 2: Individual

Assessment Task

Project: Develop an Operational

plan

Schedule

TBA

Outcomes Assessed

Performance Criteria:

1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 3.4,

Addresses some elements of required skills and knowledge as shown in the Assessment Matrix

Description:

Operational plan is required

Operational plans provide an organisation with a mechanism to put their strategies in action and identify the resources required to achieve their stated goals and objectives. Operational plans may also be termed as action plans, annual plans, management plans or tactical plans. Separate operational plans are often prepared by different departments within an organisation to outline their specific tasks and priorities.

In Assessment Task1, you developed the understanding of the structure and components of an operational plan through an analysis of a sample operational plan. In this assessment task, given as a project, you will be required to develop an Operational Plan for a sample organisation based on its Strategic Plan. You will be provided with a sample strategic plan for this task.

Your trainer/assessor will play the role of the Senior Manager for the purpose of this task.

A past or an existing organisation can also be used as an example to develop the required organisational context for this task. Alternatively, based on the sample strategic plan, research and collect some organisational information as a background to your plan.

Develop an operational plan that includes

Executive summary
Stakeholders, consultation, and approvals
Operational goals and expected outcomes
Action plan (convert strategies to actions)
Key performance indicators (KPIs)
Human resource requirements (including training or PD and strategies to address the requirements)
Physical and other resource requirements (including strategies to acquire the resources)
Resource conservation/waste management tactics
Budget/cost expectations
Key responsibilities; including intellectual property rights and responsibilities
Communication plan (how plan will be communicated to all team)
Monitoring and evaluation
Contingency plan

An operational plan fundamentally addresses four questions:

Where are we now?
Where do we want to be?
How do we get there?
How do we measure our progress?

Contingency planning involves creating an alternative plan in the event of the original operational plan changing or facing obstacles due to unforeseen circumstances. It can be based on anticipated risks (e.g., non- availability of raw materials, government approvals etc.) and alternatives that can be used to keep the operational plan moving.

Assessment Criteria

Learner work will be assessed based on the following criteria. Learners have also been provided with this assessment criterion in the “Learner’s Guide” to ensure that they cover all the task requirements. The same criteria are used in the checklists in Section 8 (Learner Competency Records) to record assessment outcome.

The following criteria must be addressed for this task.

Identified and itemised project tasks
Used/developed a profile/introduction of the organisation used in the task
Developed an operational plan from the given strategic plan
The plan is appropriately structured and presented as an official document reflecting a real-life example
Appropriate headings and sub-headings are used to structure the contents
The content flow covers all the required elements of the plan and contains a logical sequence of the topics
An executive summary is included and provides an overview of the plan
Key stakeholders and consultation/approval processes are identified and defined
An effective communication plan is developed to communicate the plan
Operational goals/aims and expected outcomes align with the stated organisational or strategic goals and objectives
Key action tasks are developed to help implement the strategies
The action plan addresses all the key strategic areas and establishes key responsibilities and timelines
Identified and defined human resource requirements to implement the plan
Strategies and processes to address human resource requirements are developed to support the implementation
Identified and defined physical and other resource requirements to implement the plan
Strategies and processes to address physical and other resource requirements are developed to support the implementation
Requirements for IP rights and responsibilities are identified and addressed in acquisition of resources
Key Performance Indicator (KPIs) are developed to measure the outcomes and plan effectiveness
KPIs are realistic and include both qualitative and quantitative measures
Budget and cost expectations for implementation of the plan/actions are estimated and provided in appropriate format
A risk-based contingency plan is developed to cover unforeseen circumstances and address business performance issues
The plan includes a detailed evaluation plan that helps monitor the plan and its effectiveness over the stated duration
Measures to address performance and skill/training requirements are included as part of the implementation process
Appropriate resource conservation tactics are suggested to minimise waste and improve usage

Submission Guidelines

Submit:

Please ask the trainer

Assessment Task 3: Individual

Assessment Task

Project: Review Operational

Performance

Schedule

TBA

Outcomes Assessed

Performance Criteria:

3.1, 3.2, 3.3, 3.4,

Addresses some elements of required skills and knowledge as shown in the Assessment Matrix

Description:

Performance review report is required

This task is a continuation of Assessment Task 2.

In a typical workplace environment, implementation and performance review of a plan would be a stepped process, monitored over a long period time. In a classroom environment, this process will be simulated for this task. Accordingly, for the purpose of this task, the class audience will play the role of the staff. Your trainer/assessor will play the role of the Senior Manager.

Assume that your plan has been implemented and is being reviewed for its performance. You will be provided with sample financial information (Balance sheet and Profit and Loss Statements). Review and analyse the financial data against the KPIs set in your plan and take notes for presentation.

Next, you will be following the organisational process by,

Summarising requirements for implementing the plan – Action plan stages
Review of key stakeholder and consultation process in implementation
Articulating the KPIs for measuring the success
Presenting an analysis of the actual performance (sample financial data) Vs the KPIs
Analysing or seeking feedback on KPIs and adjusting as per the feedback in view of the performance
Articulating KPI management process and protocols
Plans for reviewing and improving the system
Articulating requirements for improvements and analysing

Assessment Criteria

Learner work will be assessed based on the following criteria.

The following criteria must be addressed for this task,

Completed tasks as per instructions with quality of work
Prepared the required review documentation and a presentation to the stakeholders
Outlined and articulated implementation process and roles and responsibilities undertaken
Outlined organisational communication plan and consultation processes
Linked implementation to organisational policies and procedures as per the context developed within this and other tasks
Outlined and explained measures for evaluating plan performance
Analysed financial information to review performance against the KPIs
Analysis was succinct and relevant to the plan and its purpose
Members were able to emulate the organisational process by using the sample data and cohesively preparing and presenting plan performance information
Allowed for a robust discussion and simulated a performance review meeting and process
Captured and recorded audience comments and feedback
Described processes for improvements and assigned roles and responsibilities
Set processes for identifying improvement opportunities
Developed a report comprising of implementation activities, processes, and how consultations and delegations were made

Submission Guidelines

Submit:

Performance review report in 1200 words.
Ask trainer for more help

Assessment Task 4: Individual

Assessment Task

Knowledge Test

Schedule

TBA

Outcomes Assessed

Performance Criteria:

Underpinning Knowledge

Addresses some elements of required skills and knowledge as shown in the Assessment Matrix

Description:

This is an open book test and could be undertaken at home. All the questions must be answered.

Duration: 2-3 Hour

Questions: Provide answers at the end, in answer section:

Q1. What is an Operational Plan? What information would an Operational Plan typically contain?

Q2. Explain the role of an operational plan in achieving the organisation’s objectives

Q3. In your opinion how would an Operational Plan of a Retail and Services firm will differ from that of a Manufacturing firm?

Q4. Explain a typical budgeting process in an organisation.

Q5. What are Key Performance Indicators (KPIs)? Provide examples of financial and non-financial KPIs in your own understanding.

Assessment criteria

The following criteria must be addressed for this task:

All the questions are attempted and answered as per questions
Answers are consistent with the subject/concepts and demonstrate the required depth of knowledge for this unit of competency
Use examples and detail where it is required

Submission Guidelines

Learner to submit.

Ask trainer for more help

7. Academic Policies and Processes

Students with Special Needs

If leaners/learners have any special needs (e.g. physical disability, learning difficulty) regarding assessment, they should be directed to discuss these with the Course Coordinator. The college will endeavour to make all possible and reasonable adjustments to any aspect of assessment in order to address those needs. Some examples of additional support could include:

Language, literacy and numeracy (LLN)
Assistive technology
Additional materials or tutorials
Assistance in using technology for online delivery

Reasonable adjustment

Reasonable adjustment refers to any modification made to the learning environment, certification requirements, training delivery or assessment method to help learners with a disability access and participate in education and training on the same basis as those without disability (IBSA, 2015).

The Disability Standards for Education 2005 were formed under the Disability Discrimination Act 1992. They clarify the obligations of training providers to ensure that learners who have a disability are able to access and participate in education and training on the same basis as those without disability.

Some examples of reasonable adjustments could include:

Personal support services, g. a reader, Auslan interpreter, a scribe
assistive technology or special equipment, g. screen readers, magnifiers, alternative keyboards
modifying the presentation method, g. visual, oral, print, electronic
adjustments to timeframes, g. providing materials prior to class, extended time limits
adjustment of the physical environment, g. specific furniture, arrangement of classroom.

The determination of “reasonableness” requires judgement that must take into account the impact on the RTO and the need to maintain the integrity of the qualification. While reasonable adjustments can be made to the ways in which evidence of performance is gathered and demonstrated, the criteria for making Competent/Not Yet Competent decisions (and/or awarding grades) should not be altered in any way. That is to say, the standards expected should be the same irrespective of the individual being assessed (Disability Standards for Education 2005).

Recognition of Prior Learning (RPL) and Credit Transfers

Learners may apply for Recognition of Prior Learning (RPL) by providing evidence that they have the required skills and knowledge in the specific areas of competency through work/industry experience and/or completed eligible assessments in equivalent or higher qualification.

Appropriate credit transfer may be granted to eligible learners against each unit of competency on evidence to successful completion of the same unit in an equivalent or higher nationally endorsed qualification. Credit transfer learners will finish the course in a shorter duration and are advised to consult appropriate authorities/bodies for applicable criteria if planning further study or stay in Australia.

Applicants who have completed formal training or who have relevant and current work or life experience and consider they are able to meet the unit purpose may seek recognition.

The college acknowledges skills and knowledge obtained through:

Formal training (conducted by industry or educational institutions in Australia or overseas)
Work experience
Life experience

The main focus is on the learning outcomes of these experiences, not on how, when or where the learning occurred.

To be granted RPL, applicants will be asked to:

Present evidence of their achievement; and/or
Undertake a challenge test; and/or
Attend an interview with specialist

This evidence will be validated through either satisfactory supporting documentation of support from a recognised industry or workplace representative or challenge testing

Academic Policies and Procedures

Applicable policies and procedure related to this course including plagiarism, assessments, appeals and complaints, can be found with the course coordinator as well as in the “Policies and Procedures” section of the college’s website.

ASSIGNMENT: (Answer Section)

Please provide answers of all tasks under following, using appropriate headings:

Task 1:

Analysis report on a sample operational plan (1200 words)

The Fairfield Hospital is the district hospital. It is mainly located in Prariewood, the western suburb of Sydney, New South Wales, Australia. The hospital has around 200 beds and it offers general various health services including common medical, common surgical, emergency, pediatric, and obstetric, physiotherapy and drug health facilities and services. For around 40 years, the hospital is offering a welcoming, safe and clean environment for treatment and healthcare. The development strategy of the hospital includes giving further space for mainly outpatient consultations and treatment (Marr, 2012).

Stated goals and objectives

Fairfield Hospital is a developed charity that targets to enhance the quality and health of life by providing a better standard of effective and reasonable care to mainly those individuals who particularly utilize their services. The stated objective of the hospital is mainly to enhance the quality of an individual’s life and health by the facility of better quality and reasonable services to their patients or clients. They aim to give high and better quality services of medical which mainly assist in enhancing wellbeing and health through the establishment of affordable, caring, safe and professional services (Marr, 2012).

Key Performance Areas

The key performance areas of Fairfield Hospital are given below:

Sustainability & efficiency – Sustainability & efficiency could decrease costs, decrease risks and also promote a positive perception of the public. Moreover, by mainly serving as a leader of the community in sustainability, the hospital shows that effectively identifies the implication that inappropriately handling materials or waste could have on the health of the public (Ivanov & Zhechev, 2012).
Innovation & Research – It is important KRA for the hospital as it commits new means to monitor, diagnose and prevent problems of health and also new devices and drugs to cure and manage diseases. Innovation in medicine also refers to maximizing knowledge and also transforming current models of business and processes to accurately serve some changing expectations and needs.
Community partnerships – It is an effective KRA as from the perspective of health care, communities mainly have high intelligence and insight on particularly what they require from services of health and mainly on what effectively works in enhancing health (Ivanov & Zhechev, 2012).
High-quality services of health – Overall enhancing the performance and quality in the environment could assist providers with sustained, cost-effective and reliable processes of healthcare and allow them for achieving their particular objective of enhancing the delivery of care and improving patient results.

Key Performance Indicators

The key performance indicators of Fairfield Hospital are given below:

Usage of medical tools and equipment – There should be tracking of the equipment used for identifying where there is any room for enhancement like a rearrangement of equipment and tools t some other fields where is a high requirement (Chiu & Haight, 2014).
Enhance management of cost of all medications – There should be proper monitoring of the average cost of drugs per stay and also on the level of the department for allocating all financial resources effectively.
Margin of net profit – The better way for making sure a positive margin of net profit is by reducing some irrelevant costs and also exploring different streams of revenue.
Satisfaction of patient – The complete satisfaction of patient is specifically the KPI of healthcare that will mainly attract a large number of patients and if the satisfaction level is higher, then the hospital is going into profit (Chiu & Haight, 2014).

Human resource, process, and technology requirements

In Fairfield Hospital, Human Resource Managers are mainly accountable for making sure services are effective for administrative patients, clinicians and staff. They also accurately address various areas of particular concern in the hospital, including regulating and managing financial records, promoting retention of employees and making sure that regulations of health care are achieved. The department of human resources in the hospital is mainly accountable for the assortment of staff wants that that mainly both employees and employers come around.

There are various requirements for technology in the hospital. Electronic health records (EHR) assist in sharing data of particular patients, results of tests and many other data or information between departments and providers of healthcare. Some new technologies such as Al tools, block chain and cloud-based learning of machines, could assist in large data amounts while making that particular data further easier to regulate and manage (Silverman, et al., 2016).

Physical and other resource requirements

The physical and other resource requirements in the hospital include facilities, funds, knowledge, and supplies and equipment. Some physical facilities in the hospital include the building, support system of the building, major tools of equipment and interior configuration of the building. Other physical resources are devices of medical, professionals and experts of medical, beds, supplies medical etc.

Action plan/task/items

Action items	Responsible Person	Time frame
Appointing the leader of the project for the “Patient Care Challenge” Project.	General Manager	December 20XX
The developing strategy of communication mainly includes: – Incorporating the core values, vision, principles and mission into the operational plan – Provide every Service Manager with the principles, values, vision and mission and also ask them for introducing them to their employees	General Manager	December 20XX
Review the procedure and policy framework for the hospital to make sure alignment with the framework of LMD.	Accreditation and Quality Manager	December 20XX
Monitor the particular incidents of inappropriate procedures in operating theatre leading to death or some great function loss through IIMS (Silverman, et al., 2016).	Patient Safety Manager	December 20XX

Budget/Cost Expectations

It mainly includes three types of budgets for hospitals and these are staffing, equipment and supply, and capital. Out of entire these budgets, budgets of nursing labour could be mainly among the highest in the facility, and also managers of nurses are responsible for regulating and controlling this particular information as a section of their section’s operating expenditure.

Key responsibilities

Fairfield Hospital mainly believes in providing the best healthcare services to its patients and to satisfy their patients in every way. Therefore, the key responsibility of Fairfield Hospitals is to mainly obtain its mission and goals which particularly include improving the health and quality of patient’s life by giving a better standard of effective and reasonable care (Ingram, et al., 2019).

Task 2:

Project: Develop an operational plan (Detailed Activity)

Operational Plan

Executive summary

Fairfield Hospital is a reputable charity that mainly aims for improving the quality and health of patients’ life by giving a high and better standard of mainly reasonable care to particularly those individuals who utilizes their healthcare services. They are providing services of health for more than 40 years and also looking forward to ongoing to give such healthcare services as an autonomous organization (Ingram, et al., 2019).

Stakeholders, consultation, and approvals

The stakeholders of Fairfield Hospital are staff, managers, consumers, clinicians and stream directors. The hospital is concerned about establishing a good relationship with the stakeholders to increase the profit margin and provide the best healthcare services and also maintain good relationships with them. Also, Fairfield Hospital is in daily consultation with the Executive of the District that works on strategies for developing processes for accommodating future and current challenges to help the delivery of service.

Operational goals and expected outcomes

Action plan

Strategies	Responsible Person	Time frame
Appointing the leader of the project for the “Patient Care Challenge” Project.	General Manager	December
The developing strategy of communication mainly includes: – Incorporating the core values, vision, principles and mission into the operational plan – Provide every Service Manager with the principles, values, vision and mission and also ask them for introducing them to their employees	General Manager	December
Review the procedure and policy framework for the hospital to make sure alignment with the framework of LMD.	Accreditation and Quality Manager	December
Monitor the particular incidents of inappropriate procedures in operating theatre leading to death or some great function loss through IIMS	Patient Safety Manager	December

Key performance indicators (KPIs)

The key performance indicators of Fairfield Hospital are given below:

Usage of medical tools and equipment – There should be tracking of the equipment used for identifying where there is any room for enhancement like a rearrangement of equipment and tools t some other fields where is a high requirement.
Enhance management of cost of all medications – There should be proper monitoring of the average cost of drugs per stay and also on the level of the department for allocating all financial resources effectively (Argyris, 2017).
Margin of net profit – The better way for making sure a positive margin of net profit is by reducing some irrelevant costs and also exploring different streams of revenue.
Satisfaction of patients – The complete satisfaction of patients is specifically the KPI of healthcare that will mainly attract a large number of patients and if the satisfaction level is higher, then the hospital is going into profit.

Human resource requirements

Physical and other resource requirements

Resource conservation/waste management tactics

Some ways are there for reduce waste and conversions of resources are given below:

Disinfection of chemical
Land disposal
Microwave irradiation
Dry and wet treatment of thermal power

Budget/cost expectations

Key responsibilities

Communication Plan

Fairfield requires making a plan of communication as it assists to develop objectives, describing the specific clients and patients, identifying main responsibilities and duties, outreach the particular plan in the specific timeframe, and engage all stakeholders of the hospital.

It also assists the hospital in analyzing feedback given by their patients about their healthcare services.

Monitoring and evaluating

To monitor and evaluate the operational plan, the hospital evaluates the particular performance of its staff by accurately examining the appropriate direction of the hospital. It also helps to document the hospitals’ operations and activities and analyze the actual variance between the definite and planned performance.

Contingency plan

The key purpose of developing the contingency plan is to permit the hospital to accurately return to its regular operation easily after fronting the unforeseen occasion. It also assists the hospital in protecting all its physical and human resources and also decreases the inconvenience of the patients.

Task 3:

Performance review report (1200 words)

Action Plan Stages

A plan action plan helps in determining the objective and time frame of the Fairfield Hospital. As these actions help in determining the timeframe for the particular activity in which that is completed and actions were taken by the Fairfield Hospital to complete those activities in the same ways and this help in monitoring the Fairfield Hospital’s goals and this will help in boosting the performance in particular activity so that it will come together.

Objective of the Fairfield Hospital: the review will include how the Fairfield Hospital’s objectives were implemented and the performance of the action that is taken to make the objective realistic and these realistic goals will improve the accuracy of the Fairfield Hospital. The objective and the activities that are done to make the actions for the particular activities are to be done in such a way that there will be achievable objectives with the effective actions that are monitored to measure the performance (Amos, et al.,2020).
Steps that are taken: the steps which are taken to implement the action plan in such a way that this will be effective in such a way that the goals are achieved by the Fairfield Hospital and these goals are achieved by the proper action for the quality of the health services which are provided by the Fairfield Hospital.
Milestones: these are small steps taken by the Fairfield Hospital like the health services, emergency department of the Fairfield Hospital, the human resources that developing in the staff by recruiting new and efficient staff with more efficiency (Amos, et al.,2020).

Key Stakeholders and Consultation Process in implementation

The key stakeholders that are involved in the operational plan are suggested and included in the Fairfield Hospital. The stakeholders are the staff members, Nursing staff, doctors and also some other external stakeholders which patients and other supporting partners. The performance of the stakeholder is monitored according to the criteria which are different for all the stakeholders.

Stakeholders which are internal are monitored under the policies and criteria of the Fairfield Hospital which are set and the process will be implemented through the meetings that are done with the various stakeholders in which they asked for feedback. The stakeholder is performed under the criteria of the proper discipline and this discipline will be maintained in such a way that if any stakeholders are underperforming then they are boosted and supported by the other so that the objective and goals of the Fairfield Hospital can be achieved.

Articulating KPIs for the measurement of success

The KPIs or Key Performance indicators help in determining the indicators of the Fairfield Hospital which are to be measured so that they can be measured in such a way that major indicators can be identified and these identified indicators help in tracking the performance of Fairfield Hospital (Lai, et al.,2022). And these indicators are derived from the objective of Fairfield Hospital. For better health services and emergency services which have indicators were needed to identify the performance of this department and the actions that are taken to improve these departments and indicators of patient satisfaction and the feedback for the services of the Fairfield Hospital.

There are also some inferior KPIs that should be mentioned in such a way that there can be minimised and also focused on because KPIs are very important as these shows the growth of Fairfield Hospital and also determine the goals of the Fairfield Hospital.

Actual Performance vs KPIs

The differences between the actual performance and the KPIs that are set for Fairfield Hospital have a difference in their perspective. The KPIs are the objectives and goals which are set by the Fairfield Hospital which are set but not considered the actual ground and conditions in which they are completed in such a way that there will occurrence of some issues with the stakeholders or external stakeholders which should be done in such a way that there will actual performance (Lai, et al., 2022).

The key matric of the KPIs has a great impact on Fairfield Hospital and its factors. The accuracy and the effectiveness of the action plan adequately determine the KPIs, if the action plan is followed properly then this will result in the blackness of some tasks and activities which results in the actual performance of the Fairfield Hospital.

There were some health services of the nursing staff and also there are some indicators like the effective ways of treatment of the patient’s health and the services which are provided to the patients found lack ness which is not in the good state so the monitoring purpose and the objective will be drawn in such a way that there could be more effective training to the stakeholders which improves the service quality of the health department (Ludin, et al., 2019). The KPIs that are set for the health department is the cost management of the patient treatment with good health facilities in the Fairfield Hospital and there are the factors that affect these criteria.

Analysing and seeking Feedback and adjustment

The regular feedback was taken by the stakeholder of the Fairfield Hospital and this feedback are taken from the patients the feedback which is taken are to be registered in the feedback register which should be taken seriously and this can be held and this feedback helps in improving the health care facility in the Fairfield Hospital and this will help in finding out the shortcoming which is faced by the Fairfield Hospital and follow-up of the feedback is by the proper investigation by the authority and these feedbacks are taken seriously (Ludin, et al.,2019). Some stakeholders can be asked for feedback on the operational plan and this will provide an accurate measurement of the policies of the Fairfield Hospital and adjustments are done to the plans and objectives so that goals can be achieved in the given timeframe.

KPIs management Protocols and procedure

The process and protocols which are related to the KPIs are set to measure the performance of the Fairfield Hospital and also for the measurement of the health care facilities which determine the objective of the Fairfield Hospital and these objectives must be in mind so that the Fairfield Hospital can grow in more positive ways and the goals can be achieved. For achieving there must be protocols to follow

the KPIs should be set in a manner that is perfectly managed and aligned with the objective that was set by Fairfield Hospital.
The needs of the Fairfield Hospital should be satisfied and the health care facilities can be maintained (Bozoudis, et al., 2022).
Always make surety about the indicators that they are accessible to the Fairfield Hospital and also for the health care facilities of the Fairfield Hospital.

Requirements for analysing and improvement

There are some factors and the department which need some improvement for the establishment of the goals these goals can be obtained by the following procedure for these departments are:

Fairfield Hospital should offer more expertise in the field of human resources and these resources can be maintained by the Human Resource Managers.
Fairfield Hospitals need more staff and also more effectiveness in the implementation of the operational plan so that the emergency department can be covered (Bozoudis, et al., 2022).
Fairfield Hospitals need more improvement in the sessions of communication sessions so that stakeholders can face more transparency in the process of the learning activities and implementation so that Fairfield Hospital can achieve goals more accurately.

Task 4:

Knowledge Test (Open Book)

Q1. What is an Operational Plan? What information would an Operational Plan typically contain?

The operational plan is the type of practical plan that mainly outlines the key tasks and aims the enterprise will begin during a particular time. It is very linked with all funding agreements and also related to the strategic objectives and plans of the enterprise. The operational plan comprises the following data:

1. Goals and objectives

2. Required actions for achieving objectives

3. Resources required

4. Budget

5. The timeframe for completing an action (Betti, 2021).

Q2. Explain the role of an operational plan in achieving the organisation’s objectives

Operational plans accurately guide the entire useful implementation of the specific responses. These support each person in the enterprise to know what is mainly required to acquire how, when and where and how much expenses will it cost to the enterprise that will implement the business operation and then who mainly reported to (Betti, 2021).

Q3. In your opinion how would an Operational Plan of a Retail and Services firm will differ from that of a Manufacturing firm?

Differences in the operational plan of manufacturing and service organization are mentioned below:

1. The service organization hires individuals with accurate skills whereas the manufacturing enterprise could mechanize their systems of production to decrease the labour needs.

2. In the service enterprise no stock is needed but in the manufacturing, enterprise goods are produced with the help of inventories.

Q4. Explain a typical budgeting process in an organisation.

The budget process is mentioned below:

1. Review the previous period

2. Calculate existing sales

3. Estimate the entire additional expenditure

4. Determine the flow of cash

5. Take business-related decisions

6. Then communicate the budget decisions (Greer, et al., 2016).

Q5. What are Key Performance Indicators (KPIs)? Provide examples of financial and non-financial KPIs in your own understanding.

The KPI is the calculative measure of performance over a particular time for the objectives and it also confirms how accurately the enterprise is achieving its stated goals.

Financial KPI – Revenue, gross profit etc.

Non-financial KPI – Skills, brands, etc. (Greer, et al., 2016).

Assignment/Assessment Declaration Sheet

Student ID
Student Name
Unit
Assessment Task – Title/Number
Trainer/Assessor
Date Submitted

Note: Plagiarism/Cheating is a serious offence. If a student is found plagiarising/cheating, it may result in a penalty of suspension/cancellation of student’s enrolment. In submitting their work, students must be aware of college’s Plagiarism and Academic Misconduct Policy available in student handbook, college’s website and student administration.

Declaration of Originality: (Compulsory to sign)

By submitting this assignment for assessment, I acknowledge and agree that:

This assessment task/work is submitted in accordance with the college’s Plagiarism and Academic Misconduct Policy. I also understand the serious nature of academic dishonesty (such as plagiarism) and the penalties attached to being found guilty of committing such offence
No part of this assessment task/work has been copied from any other source without acknowledgement of the source
No part of this assessment task/work has been written by any other person, except to the extent of team and/or group work as defined in the unit/assessment task
A copy of the original assessment task/work is retained by me and that I may be required to submit the original assignment to the trainer/assessor upon request
The trainer/assessor may, for the purpose of assessing this assessment task/work:
- Provide a copy of this assignment to another member of the faculty for review and feedback; and/or
- Submit a copy of this assignment to a plagiarism checking service. I acknowledge that a plagiarism checking service provider may then retain a copy of this assessment task/work on its database for the purpose of future plagiarism checking

Late submission: Late submission without a prior approval of the trainer/assessor will not be accepted and

may delay the assessment outcome. You may also need to resubmit work as per college’s Reassessment Policy.

I declare that this assessment is my own work.

Student signature:

Date:

References

Amos, D., Au-Yong, C. P., & Musa, Z. N. (2020). Developing key performance indicators for hospital facilities management services: a developing country perspective. Engineering, Construction and Architectural Management, 27(9), 2715-2735.

Argyris, C. (2017). Integrating the Individual and the Organization. Routledge.

Betti, M. J. (2021). Aims and Objectives of Teaching Language and Literature.

Bozoudis, V., Sebos, I., & Tsakanikas, A. (2022). Action plan for the mitigation of greenhouse gas emissions in the hospital-based health care of the Hellenic Army. Environmental Monitoring and Assessment, 194(3), 1-13.

Chiu, P. C., & Haight, T. (2014). Gross profit surprises and future stock returns.

Greer, C. R., Lusch, R. F., & Vargo, S. L. (2016). A service perspective. Organizational dynamics, 1(45), 28-38.

Ingram, T. N., LaForge, R. W., Avila, R. A., Schwepker, C. H., & Williams, M. R. (2019). Sales management: Analysis and decision making. Routledge.

Ivanov, S., & Zhechev, V. (2012). Hotel revenue management–a critical literature review. Tourism: an international interdisciplinary journal, 60(2), 175-197.

Lai, J. H., Hou, H. C., Chiu, B. W., Edwards, D., Yuen, P. L., Sing, M., & Wong, P. (2022). Importance of hospital facilities management performance indicators: Building practitioners’ perspectives. Journal of Building Engineering, 45, 103428.

Ludin, N. A., Junedi, M. M., Affandi, N. A. A., Ibrahim, M. A., Sopian, K., Teridi, M. A. M., … & Haw, L. C. (2019). Energy efficiency action plan for a public hospital in Malaysia. Alam Cipta, 12(Special Issue 1), 73-79.

Marr, B. (2012). Key Performance Indicators (KPI): The 75 measures every manager needs to know. Pearson UK.

Silverman, J., Kurtz, S., & Draper, J. (2016). Skills for communicating with patients. crc press.

BSBOPS502 Manage Business Operational Plans

BSBOPS502 Manage Business Operational Plans

2. Unit Overview

AQF Descriptor

Delivery Plan

Delivery Arrangement

Delivery Conditions

Lesson Topics and Plan

Suggested Learner Resources

Submission of Work

Assessment Tasks and Schedule

6. Assessment Tasks

Assessment Task 1: Individual

Assessment Task 2: Individual

Assessment Task 3: Individual

Assessment Task 4: Individual

7. Academic Policies and Processes

Students with Special Needs

Assignment/Assessment Declaration Sheet

Declaration of Originality: (Compulsory to sign)

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