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Research Report


Research Report

Table of Contents

Introduction. 3

Methods. 3

Salary. 3

Educational requirements. 3

Results. 4

Job description. 4

Discussion. 5

Occupational outlook. 5

Personal characteristics. 6

Advantages. 6

Disadvantages. 6

Working conditions. 6

References. 7





The report consists of a purpose and the rationale related to the analyzation of a job profile and the post that is discussed in the particular report. The certainly consists of the discussion related the job profile of Guest relation executive. The report consists of the salary, educational requirements, description of the job, outlook of the occupation, personal characteristics, disadvantages, advantages and working conditions of the desired role Guest Relation Executive in terms of the advantages and how the desired role should be evaluated. It is very imperative to address all the questions related to the job profile because then only the individual can evaluate the how much growth is in the job profile and should he go for it or not. The methods used in the analyzation and reviewing of the job profile is done with the help of different websites and journals.


Job profile- Guest Relation Executive


As per the analysis the average salary of a guest relation executive in Canada is $39,000 CAD per year and $20 each hour. The positions of the entry level almost start at 32 000 Canadian Dollars but the very experienced individuals related to this industry also earn up to 48750 each year. This hike goes up and down and an individual can earn up to $61,000 Cad each year that are experienced (Rahimi & Kozak, 2017).

Educational requirements

The education requirements related to guest relation executive post can be seen as the individual must be able to write speak and read as well as understand the primary language that is utilised on the workplace on which the individual is working. The personal appearance and behaviour are also geared to be a very immense objective in terms of examples related to the staff of the hotel. The individual must strive to use a very well groomed and polite language in terms of relation related to Staff colleagues and hotel guests. The individual must know how to use hotel management software that is PMS, must have a proficiency in English as well as must have outstanding communication skills and should also have a B SC degree in the Hospitality Management industry or any relevant field. The individual must be graduated from a valid University. The individual must have a knowledge of Microsoft Office application s and should have a diploma or a degree in hotel management.


Job description

The individual reports to the front office manager as well as assistant of the front office manager. The work of the individual is to basically attend the guests very courteously and deal with them properly in terms of any queries or Quest related to the visit or stay. They must have a detailed information related to the city or the hotel. Checking on the moments of VIP guests as well as completing the formalities related to preregistration are some of the position requirements that are needed to be fulfilled properly. Allocation of the rooms at the time of arriving the guests and checking the preferences of the guest is the key feature of the profile. Collection of the feedback forms from the guest and providing them with the first-hand service can be seen a very important and a major responsibility of the job profile. The major responsibilities of the job profile consist of:

Being able to work on overnight shift holidays, weekends, evenings and mornings.

Strong organisational and into personal skills are important.

Having capabilities of understanding as well as carrying out the return and oral instructions as per the clarification request of the individual (Wang, 2012).

Being detail oriented discriminating and observant.

Must be self motivated enthusiastic and personal in terms of working independently.

Professional in presentation and demeanour.

Having capabilities of relating well to the Employees and guests of the hotel.

Having positive attitude and the personality must be outgoing.

Must be a team player and should certainly focus upon the services provided to the guests.

Should have a very good command in the primary language in verbal and in written format.

It is very important continuously unconsciously strive to better the skill set as well as increasing the knowledge related to the output.

Adhering to the hygiene and staff grooming standards.

Following the policies and rules of the house that are late by the Organisational Management.

Must be capable of handling the biasness and prejudiced happened because of the guests.

Should complete and handover proper shift to the next top members.

Must make sure the check outs and check ins are done properly and their must be knowing this comfort or and necessary delay in terms of the guests.

Should maintain the lockers properly in terms of custody.

Should perform basic activities of cashier at the time of requirement.

Must collect the feedback from the guest at the time of departure and must know the dislikes and likes of the guest as well as coordinating with the housekeeping at the time of room clearing (Dewnarain, et al., 2019).

Maintaining the manner that is instructed as well as maintaining updated information related to packages, offers, current promotions and rates of the room.

Allocation of the room at the time of arriving the guest and checking the reservations related to VIP rooms as well as completion of preregistration formalities.

Giving the information related to town attractions as well as activities.

Greeting the guest at the time of departure and arrival and providing excellent services to the consumer at the time of standards. Updating them on the basis of Occupancy as well as retailing them with the information related to all the requirements of the room.

Must have detail information in terms of city hotel or any competition.

Multitasking duties of job and coordination in the busy environment.

Maintaining departures as well as arrivals of the guests.

Handling concerns and complaints of the guests properly and in a very timely and efficient manner.

Welcoming the guest and providing them farewell properly.


Occupational outlook

There are many jobs that can be seen related to the particular industry but there is no job opening related to the same name that is guest relation executive. But there are a lot of opening relative guest experience specialist as well as Global gas relation supervisor related to Toronto and they have done posting on 21st March as well as the location is also not very far. The schedule is full time and the position is non management. It has also informed that the obligation related to the particular position hard done as per the accessibility legislation a human right and provides accommodation at the time of meeting the assistant. It has posted its activity 7 days ago (Rai, 2012).

Personal characteristics

Must have 2 years of experience in terms of front office as well as minimum a year of experience in front desk supervisor experience and should know how to handle accounting procedures cash handling as well as normal and general management ask.

Should have management and leadership skills.

Must have good communication and interpersonal skills.

Sound decision making skills.

Good listening skills.

Should know how to interact with the guest.


Guest relation executive helps in keeping the consumer satisfied on a higher level and terms of the organisation. It goes a long way in terms of retaining them as well as ensuring that the consumers are happy. Being a guest relation executive promises high income as well as the educational requirements are also not very much. And individual Learns how to be customer focused and also this position enhances communication abilities of an individual as well as management abilities. The person has increased skills of Microsoft PowerPoint and also learn some basic cash and accounting processes and criteria. It also helps individual in grooming and helps in increasing knowledge of function booking as well as experience is related to hotel management and helps in maintaining highly organised career (Bharwani & Butt, 2012).


The disadvantages can be seen as long work patterns that are we can work as well as long working hours and night shift. It is also based upon bureaucratic hierarchy and contains of unrealistic Expectations as well as maintenance of the customer complaints is very difficult. It is a seasonal job as hospitality industry is very seasonal. An individual has to be extremely flexible as their stock in a 9 to 5 schedule. It is a stressful and hectic work. Sometimes customer behaves very Bizarre and individual is bound to maintain all the Complaints and out number them.

Working conditions

The industry contains of long working hours as well as multiple shift and long working weekends. It demands of poor work life balance and working hours as this can be seen as the biggest disadvantage of the particular profile. Treatment in terms of internal consumers is healthy but the micro management is huge (Paliouras & Siakas, 2017).




Bharwani, S., & Butt, N. (2012). Challenges for the global hospitality industry: an HR perspective. Worldwide hospitality and tourism themes.

Dewnarain, S., Ramkissoon, H., & Mavondo, F. (2019). Social customer relationship management: An integrated conceptual framework. Journal of Hospitality Marketing & Management28(2), 172-188.

Paliouras, K., & Siakas, K. V. (2017). Social Customer Relationship Management. International Journal of Entrepreneurial Knowledge5(1).

Rahimi, R., & Kozak, M. (2017). Impact of customer relationship management on customer satisfaction: The case of a budget hotel chain. Journal of Travel & Tourism Marketing34(1), 40-51.

Rai, A. K. (2012). Customer relationship management: Concepts and cases. PHI Learning Pvt. Ltd..

Wang, X. L. (2012). Relationship or revenue: Potential management conflicts between customer relationship management and hotel revenue management. International Journal of Hospitality Management31(3), 864-874.

Research Report


Table of Contents

Introduction. 3

Background and relevance. 3

Inspiring solutions. 4

Conclusion. 5

References. 6





This report introduces and elaborates the background and the elements of UNSDG was well as the expectation of the elements related to the sustainable development goals. The report moreover special lysis and specifications the target audience that are reserved for recommending the solutions in terms of the audience as well as implementation of the contribution related to achievement of a particular or a specified target. It helps in achieving the goals and also identifying the action-oriented figures so that the actions can be Recon into consideration for showcasing or proving this register solutions and actions in terms of the difference as well as the impact upon the actions summarize immediately.It is a very critical movement for the community for pursuing the sustainable development goals. There are certain goals that are transform to buy achievement of sustainability in the nation and this progress is tracked for the for the visions of the agenda.

Background and relevance

UNSDG stands for United Nation Sustainable Development group that is a group of 36 United Nations Agencies funds programs as well as offices and departments that player very important role in terms of the development. It helps in improving the efficiency and effectiveness of the United Nations development and its activities on a worldwide level. The priorities of this group are to develop globally as well as ensure the system of United Nations development becomes very coherent and focused. The Strategies and the priorities of the particular group goes and the direction of the efforts related to the regional and global level of the country and also facilitates the changes related to the impact and quality of supporting the nation on a worldwide level. It consists of a development related to the agent leads the creation of sustainable development goals. The background shows that United Nations due up the Agencies for working in terms of the development issues with the help of funds and programs for approaching the activities. It specializes in the initialization of the initial proportion of world food program and then it was recognized as United Nation Sustainable Development group for acceleration of the progress in terms of the sustainable development goals (Pedersen, 2018). The structure consists of three pillars of the system that for the contributes as well as coordinate in terms of white ranges related to the management and substantial issues that are faced by the organizations of United Nations. It brings the head of the execution related to United Nations to give the for working up on the system in management and administrative way for considering the issues of global policy and the operational activities that lead to the development and focusing on the level of work as per the countries initiatives. The implementation of the plan and group work shows the management as well as the system of the committee is a component for contribution oh economic and social contribution as it is a part of improving the quality as per the assistance of development. The coordination leads to the Strategies for initiating the operations that required effective in terms of reduction of transaction cost for the government.

The target and the sustainable goal that is being focused on in the report is Goal:Climate change in terms of Sustainable inclusive and productive manner for providing employment as well as decent work for all the individuals. The individuals that consists of crucial aspect of prosperity in terms of economic job essential for providing the work for paying and leading a Lifestyle for comfortable living. It is can be seen that the middle-class group is expanding everyday and is doubling in terms of the size. It is observed that in the coming 25 years the population of the world can be seen developing in terms of the nation and its population. Moreover, the employment and its creation can be seen as not increasing with the population. The force and the labour cannot be seen as a case but the capabilities of pushing the policies for encouragement of the development related to the job as well of the capability in terms of eliminating the slavery as well as human trafficking and forced labour that can be seen as human trafficking and its examples.

It is observed that in the coming year 2013 the men and women will have access to different jobs that are respectable in terms of economic growth that are stagnated before the time of pandemic.

The crisis that is seen that is affected the Global Health economically and has resulted in the recession that was the greatest depression of the century. The world-wide working hours are lost and can be compared with full time jobs as people have lost their jobs in terms of global financial crisis that was observed. The employment of informal workers is same to be in the danger because of the Benda math as because of illness and protection the lock downs have increased and the crisis has negatively impacted the employees that are young as well as women. UN and also China can be seen predicting the stronger prosperity of ruling out the coconut 19 vaccination that can be seen continuing in terms of monetary and fiscal assistance.

Inspiring solutions

Before the pandemic make the accounting of labour that was informal was almost 60% in terms of global employment. It is implied that the people in terms of world labour can be seen as having jobs but have land the protection like security and social coverage. The informal labour is seen to be higher in terms of reaching towards 88%. The accounting of informal employment as well as agriculture non agricultural sector. For the estimation of the workers that have face a lot of danger at the time of pandemic. The over represented women can be seen as on the higher risk related to the business and have almost accounted to 40% in terms of the profession. The response of the Framework can be seen as having 5 work streams that are ensuring the availability of the services related to basic health and safeguarding the systems of Healthcare.


Giving basic services and social security to the individuals and assisting them in terms of coping up with the adversity.

Usage of the economic response in terms of programmed recovery for protection of the employment in terms of medium and small size businesses in terms of informal sector of the employees.

Social Cohesion promotion as well as investment in the respite and resilience that is led by the community.

The background reveals that the United Nations set up agencies to focus on development concerns with the assistance of funding and programmed to carry out the tasks. It specializes in the initialization of the world food program’s first percentage, and it was later recognized as the United Nations Sustainable Development Group for accelerating progress toward the sustainable development objectives. The system’s structure is made up of three pillars that contribute and coordinate in terms of white ranges connected to management and significant concerns that the United Nations’ organizations confront. It comes in the head of the UN’s execution to offer instructions on how to improve the system in management.


The report concludes that This group’s top aims include global development and ensuring that the UN development system becomes more unified and focused. The strategies and goals of a specific group guide the focus of efforts at the regional and global levels of the country, as well as facilitating changes in the effect and quality of assistance for the country on a worldwide scale. It consists of a development related to the agent leads the creation of sustainable development goals. The background reveals that the United Nations set up agencies to focus on development concerns with the assistance of funding and programmed to carry out the tasks.




Mori Junior, R., Fien, J., & Horne, R. (2019). Implementing the UN SDGs in universities: challenges, opportunities, and lessons learned. Sustainability: The Journal of Record12(2), 129-133.

Pizzi, S., Caputo, A., Corvino, A., & Venturelli, A. (2020). Management research and the UN sustainable development goals (SDGs): A bibliometric investigation and systematic review. Journal of cleaner production276, 124033.

Pedersen, C. S. (2018). The UN sustainable development goals (SDGs) are a great gift to business!. Procedia Cirp69, 21-24.

Kørnøv, L., Lyhne, I., & Davila, J. G. (2020). Linking the UN SDGs and environmental assessment: Towards a conceptual framework. Environmental Impact Assessment Review85, 106463.



(Kørnøv, et al., 2020).

(Mori Junior, et al., 2019)

(Pizzi, et al., 2020).



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