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Develop workplace policies and procedures for sustainability


BSBSUS511 Develop workplace policies and procedures for sustainability


Table of Contents

Task-1. 3

Task 2. 6

Task 3. 9

Task 4. 20

References. 26


Case Study: Tata Steel

  1.  Sustainability, thus according to Tata Steel, is “a long-term and integrated approach to business development, environmental stewardship, with social utility.” Sustainability refers to the issues of guaranteeing certain subsequent generations may experience the same lives as new generations. These, ofthe course, necessitate a long-term approach to managing the company’s financial, ecological, overall social implications. A corporation’s pledge to honourable behavior is often manifested in its commercial social responsibility (CSR) policy. Develop Workplace Policies BSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress.  Companies are now calculated not just on their power to sell items/solutions, as well as on when people provide things as well as how their affect people and the planet.

Tata Steel’s sustainability policy says it “in effort to be a little more responsible as well as to satisfy the demand of its customers, we would manage business operations within relation to financial growth, civic conscience, including climate change inside an inclusive approach.Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. ” Many existing laws support sustainability activities in the region of laws with good norms. Anti-pollution legislation, for example, sets severe limitations on Emissions of co2.

Tata Steel, as any firm, must comply without each of these rules, except for its strong standards of ethics, it strives to go beyond what is needed by law, contributing positively where feasible. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. Tata Steel could address the necessary environmental challenges and, in addition, delight most of its major sponsors, thanks a lotto its CSR policy. This one is outstanding for such ecosystem, and Tata Steel members, for said regions where the business works, and for shoppers, and thus for profitability. Tata Steel could perform more efficiently and save ready money by maintaining resources as well as trash. 2. Describe whether a sustainability study is premised here on the scenario(Özcan, et al., 2018).

  1.  Acting appropriately is also advantageous to the business’s standing. This enriches Tata Steel’s standing as a biologically mindful but also a fair corporation, resultant in certain community opinion in such a world of global competition. Tata Steel further moregenerates as well as distributes products to enhance lengthy sustainability while simultaneously increasing profit margins.Steel is indeed a one-of-a-kind substance in that it is reusable, tailored to specific steel rather than a substandard product.

Tata Steel incorporates sustainability standards into every aspect of its business. Although sustainability encompasses almost as much as CO2, among their most significant concerns includes reducing CO2 emissions, which might contribute to global climate change (Feta, et al., 2018).

Tata Steel has continued to devote money and time toward the five major areas that drive its climate switch tactics. Start reducing emission levels; buy shares throughout lengthy innovative technology to produce low-carbon metals; innovate which produce lower Carbon dioxide emissions throughout the life cycle; engage this same current staff throughout this struggle; or rather lead by example inside this worldwide steel production are indeed the top priorities.

Although Tata Steel is taking a satisfactory method to one’s pursuits, it’s indeed critical important appropriate assessments be put together by its clients including finished of its steel. This implies contemplating a broad variety of naturally friendly, cultural, and political circumstances, adding together to CO2 emissions (Saxena, et al., 2020).

Life-cycle assessments (LCA) determine a company’s truthful ecological consequences above its entire lifespan. Researchers consider the environmental effect of producing a product, utilizing it, and eventually discarding it. Tata Steel can demonstrate using LCA because steel would be the most eco-responsible technology choice for far too several circumstances. In a study to discover the investment properties mixes of equipment and components that achieve low as well as zero-carbon structures, LCA has been used. Low-carbon technology, such as solar panels, may be used to produce every one of the energies needed for zero-carbon homes(Özcan, et al., 2018).

They’re also made from environmentally friendly materials. The variations produced by employing different version for constructing spaces was a crucial aspect of such research. It was discovered found, although the components inside a wood and cement framed structure were demolished being deposited in landfills at the time of termination, a frame structure may be repurposed into new steel. As a result, the tower’s carbon footprint is reduced. This same study’s findings provide the additional designer of proper direction on how to finest generate viable structures, low-carbon, or zero-carbon.

Sustainable business methods are frequently the greatest alternatives for such a firm. Assuming charge towards sustainability has become especially critical when a strong brand has become more vital and much more organizations embrace moral stances, to also secure brand as well as to meet the expectations of a range of sources.

Taking responsibility towards sustainability has several advantages, including a solid reputation, and results in increased consumer loyalty. Companies could also realize the gains in terms of sustainability, with fewer natural resources, very little power, and far more recycling. Earnings and customer trust were affected by these other factors(Feta, et al., 2018).

Achieving differentiation

Another approach for Tata Steel to differentiate itself from the rivals being unable to advocate such a favourable posture is to assume responsibility towards ecology. Taking such healthy and responsible practices also allows the organizationto better utilize existing influence as well as urge everybody else to achieve a sustainable choice. This may aid in the promotion of its items.

Employees gain too though, although people were more driven to work for companies that individuals believe are ‘doing the correct thing,’ such as collaborating with increased regulation to meet sustainability objectives(Saxena, et al., 2020).




Review and Analyses a Sustainability Policy

A Sustainability Policy is a ‘Statement of Intent which is employed effectively remain committed to increasing ecological sustainability throughout term both employees and consumers.

Students will indeed be asked to review and analyze an example environmental policy inside this evaluation. Fujitsu Australia, a prominent supplier of commercial, telecommunications, integrated contact centres, as well as the third biggest ICT company in Australia and New Zealand, is among the example policy utilized. Those certain policies may well be provided by their educator during the assessment (De Matteis, et al., 2021).

Spotless Group Holdings Limited

Purpose and scope of the policy

Such strategy represents a component of Spotless’ strategy for achieving the firm’s environmental targets. This policy was implemented to enable workers, vendors, and subcontractors to know their roles in assisting Spotless with achieving steady growth in its sustainability practices and also giving information to these other partners as needed. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress.

Key stakeholders identified in the policy document

Workers of Spotless Group Holdings Limited (Spotless) are subject to such a guideline. This Group policy replaces existing prior social and environmental guidelines through their totality.

Relevant legislation and standards covered in the policy document

1) Including of Code of Conduct

2) The act Environment protection and Biodiversity Conservation Act 1999.

3) National Environment Protection Council Act 1994.

4) Human Right Act

Sustainability goals and expected outcomes

Spotless’ renewable energy goal would provide a safe work environment for employees, acknowledge the workforce, to incorporating environmentally friendly practices as designers produce company experience for patients, encourage partnerships with suppliers and affected councils, as well as provide outstanding returns to shareholders. Spotless is dedicated to consistently enhancing its resource efficiency while adhering to all legal requirements(De Matteis, et al., 2021).

Mechanisms for realizing sustainability goals including roles of key stakeholders

Its Sustainability at Spotless Programme, consisting consist of three essential aspects, would help Spotless achieve its environmental targets:

First and foremost, ensure your security.


Environment Protection

Purchasing in a Sustainable Way

A neighbourhood

Internal Control is a term used to describe how a company is run.

Spotless would create and implement targets, objectives, KPI, and strategies with each core part by just this Group policy. Our Sustainability at Spotless Program was coordinated by Group Corporate Distribution and Promotion, as well as its execution is ensured by such a Group policy(Elshall, et al., 2020).

Factors that drive company’s sustainability strategy

Using educated but also impartial judgment call procedures that incorporate our objectives, Spotless takes a comprehensive but also the lengthy perspective of sustainability (Cerchione& Bansal, 2020).

Training includes everything from developing a corporate strategy to carrying out day-to-day operations. Becoming environmentally friendly has an impact on how Spotless:

  • Develops and implements customer experience strategies
  • Hires people and is responsible for its health.
  • Purchases products
  • Interacts with the local community
  • Takes care of our surroundings.

The link towards the other policies

1) Compliance of Policy

2) group Procurement of Policy

3) Human Rights Policy

4) Code of Conduct



Task 3

Develop and Present a Sustainability Policy

  1. Organization summary and business activities

Coles Supermarkets Australia Pty Ltd, doing business as Coles, is just an Australian grocery, retailing, including digital services chain based in Melbourne as well as controlled with Wesfarmers.

Coles, which was established with George Coles near Collingwood, Melbourne, around 1914, presently operates and controls 801 stores across Australia, as well as some that have been relaunched as BI-LO Supermarkets. Coles employs approximately 100,000 people which, alongside competitor Woolworths, controls upwards of 80% of both the Australian market.

  1. Sustainability important

It is critically important companies continue looking for new methods to safeguard the environment and engage in important natural initiatives including collaborations throughout order to lessen the overall ecological footprint. We’re concentrating on composting with reuse, which we’re doing through improving supply chain inefficiencies, searching for ways to save money but also reduce greenhouse gas emissions, and adopting sustainable products(Cerchione& Bansal, 2020).

  1. Specific business area

Greenhouse gas emissions

Despite expanding our retail operations, we significantly reduced their carbon pollution in the last 5 years as a result of a variety of electricity efforts and a focus on reducing refrigerant carbon pollution (Elshall, et al., 2020).

They were undertaking a refrigeration pipe replacement system, repairing old equipment, and moving to lower global warming potential (GWP) chlorofluorocarbons for minimizing refrigeration carbon emissions.

Waste management and recycling

Around 70% of our total trash was repurposed, comprising major primary waste sources of the newspaper, foodstuff, especially plastic.

Food waste is redirected to a variety of channels, such as meal rescues, agricultural usage, power production, composting, and landfilling (Ahlström, 2019).

Key sustainability principles

-At Coles, we believe that when you are doing nice deeds, miracles happen. There have been several fantastic things for others to be pleased like that throughout the decades, and as humans think about the future, there will be several more. If you look carefully, you’ll be shown that nice situations occur at Coles daily. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress.  We consider their responsibility to manage their environmental and sustainability consequences very seriously here at Coles. They further recognize that business clients, vendors, and teammates value this attention.

Policy goals and objectives

Partnership with Australian suppliers as well as suppliers

– Collaboration and support of the people

– Financial contribution

– The quality as well as the quality of the food

– Ethical as well as socially sustainable procurement

– Lessening our impact on the environment

– Diversity but also career advancement – Health and safety

Scope of the policy

This Policy commits us both to aiming forward into aluminum cans goods Coles Brand items, fresh fruit, including meat that could be reused in nationwide collection networks either through Coles’ in-store recyclables. This also emphasizes the significance of searching for ways to improve overall reusable materials of Coles Brand everyday products, as well as enhancing recyclable messages to consumers upon the package(Winquist, et al., 2019).

Key stakeholders and their roles

1) Consumer: They have bought the products and services of the organizations and also they need to provide a proper review of the products.

2) Suppliers or vendors: They have provided good quality raw materials to the organization and as per that organization creating a product.

3) Staff: we have had 205,001 employees since around July 2015. Throughout the Group, we strive to foster an open society that appreciates employee participation and welcomes candid input from staff(Ahlström, 2019).

4) Media: Such involves conducting news conferences in conjunction with key events and, using their business consultative committee, dealing with journalist queries and comments.

Relevant Laws and Standards

1) OHS implications policy

2) Health and Management policy for management

Upon beginning contract work, each contractual business will produce but also deliver to the Coles Groups Contract/Project Director its Health and Safety Management Plan outlining how the contracted effort would be conducted safely. For such accompanying high-risk agreements and initiatives, a Safety Management Plan will be created:

All agreements deemed “high risk” by regulation

All infrastructure projects (residential development and renovation)

Contracts including manual labour with an estimated worth of $250,000 or more

Long-term contractual provisions strenuous labour with only an average worth of twelve months upwards (Tilt, et al., 2020).

Industry best practice

All Coles Brand Genuine Products Manufacturers, and any new Coles Brand Vendors including current Coles Brands Distributors with something like a Change of Coverage (where the new model or package varieties were launched), must be verified against Coles Food Manufacturing Supplier Requirements (CFMSR). Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. Coles’ particular set of factors, called CFMSR, is inspected through company staff. Coles’ objectives including market proper procedure for producing safe, ethical, fully compliant items on service of Coles are stated clearly within standards. Coles Products Technologists would approach providers who are needed must just become approved against CFMSR (Raut, et al., 2019).

Expected outcomes

Whenever feasible, they would gather to help goods in the development of new Coles Brand products, and where it is not feasible, they would recycle items and substances. Such a strategy pushes manufacturers to adopt more sustainable methods while also assisting people who rely upon that recycling livelihoods depend. Wherever sustainable items are featured in various food and beverage products, they would be labelled as such. So rather than recycling, our strategy compels us to track items individually (Winquist, et al., 2019).

Methods for implementation

Alternative materials, in their opinion, should be provided to workers. Natural decomposition is possible. The best strategy is to decrease expenses and time. goods to lessen that hazardous as well as poisonous compounds released into the environment there at plant So build a long-term company that benefits a great number of people(Raut, et al., 2019).

Presenting the policy

Manager: Good morning

Supervisor: Good morning, sir

Manager:Sir, we have created the sustainability policy

Supervisor: That’s great, what is included in the policy?


Supervisor: That’s great.

Manager: What’s your review sustainability policy?

Supervisor: This policy is good and essential for organizations and this type of policy helps organizations to grow I have seen everything regarding the same in this policy.

Manager: Thank you, sir





Task 4

Develop Implementation Strategies

  1. Promotional activities

They are dedicated to fostering public engagement and developing mechanisms that enable members of the public to engage therein development of our policies and the performance of our activities. This same Electoral Commission released a public pledge throughout September 2015 and co-created an NSW Charter to Participation. We issued Towards an NSW Carta för Public Engagement as part of this process, which outlines that 20min very initial part of IPC’s efforts to advance active participation within agency (but ministry) government creation, as well as the performance of center charity, applied. The report also outlines now next actions we will take, in conjunction between NSW agencies as well as the NSW community, to promote more public engagement in serious forms under GIPA Act.

  1. Raising awareness among stakeholders

They are dedicated to fostering community input including developing mechanisms that enable members of the public to engage in the development of our policies and the performance of our activities.

This same Information Commissioner released a formal pledge during September 2015 that would collaborate on even an NSW Charter to Political Engagement. Having issued Towards an NSW Blueprint for Government Relations as part of that effort, which outlines the first step of the IPC’s efforts to advance community input through government (not minister) decision creation as well as the performance of role and responsibility. This study also discusses the next actions we would take, including conjunction between NSW agencies as well as the NSW communities, to promote more public engagement in formal contexts underneath the GIPA Act (Tilt, et al., 2020).

  1. Training staff in sustainability principles and techniques

Training might be considered as that of an afterthought and only then if required. The good news is that learning is also a must and should always be considered. However, most businesses don’t know the implications of failing to teach their employees. It can sometimes be the responsibility of the training institute, which does not consistently highlight or promote the importance of training during downturns. They must also have an optimistic outlook. So, what were the topics which underpin exceptional consumer services withinthe case of consumer service? Look at the foundational principles:

Organize your time.

Solving Issues

Communications Capabilities

Techniques for Making Calls


Internally customer service, as well as many fundamentals



Develop a comprehensive document that covers;

  1. Purpose

To safeguard the environment.

-For putting money into serious ecological initiatives but also forming collaborations to lessen their environmental impact.

They are concentrating our efforts on trash management as well as recycling.

Recycling and integrating eco-friendly packaging, along with enhancing inefficiencies throughout their distribution network, searching for effective energy conservation but also decreasing greenhouse gas emissions(Ibekwe, et al., 2020).

  1. Strategies for minimizing resource use

Waste management but also recycling

Around 70% of our total trash gets recovered, encompassing with us primary waste drivers of paper, foodstuff, and plastics.

Food waste is redirected to a variety of channels, include meal rescue, agricultural usage, energy generation, composting, and disposal.

RED cycle is a recycling program for soft plastics.

Consumers may return plastic bags and just a large array of much additional softer plastic packaging that can also be returned throughout many domestic kerbside recycling facilities at Coles, which is Australia’s largest store chain softer recyclers program of its kind.

  1. Strategies for reducing toxic material and hazardous chemical use

Coles spent more than $15 million on energy-saving measures in FY 2017, resulting in over 1,000 installations. Refrigerator, illumination, as well as air conditioning, absorb approximately amount of energy needed within shops. Ten stores have solar panels installed, while 17 more are under the building with 3 more will be added by the end of FY18.

  1. Benefits of employing life cycle management approaches

Designing for sustainability is indeed a holistic but adaptable strategy to company management that is based on life cycle concepts. A hamburger from any fast-food chain is indeed an example of an entire lifecycle. Sustainable harvesting of both the grain, veggies, and meat used as burger ingredients has economical, societal, and ecological effects.

  1. Communication plan for involving all stakeholders in the implementation process

They engage with their customers on such a frequent basis and are free to learn about their objectives or that they could evolve. We’d want to hear from you about our performance indicators and monitoring.

Wesfarmers analyses the objectives of either a wider range of clients on either an organizational level inside several different ways, based on the current or future effect from their company upon respective interest. For additional information about how they interact with certain different stakeholders, see the sections below (Fernandez, et al., 2019).

The following concerns were recognized as areas of interest by responders and are covered in this report:

Your overall financial effect

Our coal-related investments

Resilient to Climate Change

Manufacturer partnerships

Keeping food grade

Behaviour’s sourcing

  1. Procedures for implementing policy initiatives

Consultation is the first step.

Step 2: Customize the policy for their company’s needs.

Step 3: Identify responsibilities – be explicit! …

Step 4: Make the legislation as practical as possible.

Step 5: Make the systems and procedure well known.

Step 6: Ensure that all staff is well-versed in company guidelines and standards.

  1. Measures

This is critical because how will you determine when a certain objective has already been met? Includes the information metrics are included in key metrics for use as a managed service. Using an array and scorecard made up of severalmetrics is an option. But one technique is the Key To delivering, which evaluates a business, as well as its activities,from various quadrants: consumer, staff, procedure, and financial.

  1. Key responsibilities

In April 2015, Coles announced its $50 million Nurture Program to support companies adapt and flourish. But since, we’ve given over $12 million in aid or interest-free loans to 27 different companies to assist them to create economic goods, technology, and methods. This Coles Nurtur Initiative will assist Australian manufacturers with innovative big ideas, from Australia’s first quinoa processing center through chickpeas tofu, indigenous ginger, even Australia’s first shrimp growing innovation(Fernandez, et al., 2019).

  1. Processes to collect

Those difficulties of establishing ‘Tell Coles’ were numerous and frequently unparalleled. To deliver, a completely new set of web-based technologies had to be created, which together provided a unique and civilization capacity. This involved creating a mobile-friendly poll framework, link given dashboards analytics that matched overall operating leadership structure, automated reply pushes data, using dynamic phrase cloud hosting when analyzing wide consumer comments.

  1. Plan for continuous improvement using Deming’s PDCA cycle

The PDCA Cycle, also known as both activities with respect tool, necessitates dedication and “constant dialogues as many participants are feasible.”

Plan = -to safeguard the ecosystem; -to engage in significant environmental initiatives and collaborations to lessen our effects on the environment (Ibekwe, et al., 2020).

We are concentrating our efforts on trash management as well as recovery.

Do = We need to develop ways for reducing use. The do step permits the preceding step’s strategy to be put into action. Small adjustments are often tried, and information is acquired to determine their effectiveness.

Compare old and new data. Check = Monitor, appraise and analyze change. Both facts and outcomes obtained even during the do phase were analyzed during the analysis stage.

Act = Refine and reintroduce tactics towards progress. If indeed the verify stage reveals whether perhaps the planning phase, which was executed in of do phase, is an increase over the past norm (base rate), that will become the new benchmark (standard measure) into how the organisation must behave with in future.




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Cerchione, R., & Bansal, H. (2020). Measuring the impact of sustainability policy and practices in the tourism and hospitality industry. Business Strategy and the Environment29(3), 1109-1126.

De Matteis, F., Preite, D., Striani, F., &Borgonovi, E. (2021). Cities’ role in environmental sustainability policy: the Italian experience. Cities111, 102991.

Elshall, A. S., Arik, A. D., El-Kadi, A. I., Pierce, S., Ye, M., Burnett, K. M., … & Chun, G. (2020). Groundwater sustainability: A review of the interactions between science and policy. Environmental Research Letters15(9), 093004.

Fernandez, M. E., Ten Hoor, G. A., Van Lieshout, S., Rodriguez, S. A., Beidas, R. S., Parcel, G., … &Kok, G. (2019). Implementation mapping: using intervention mapping to develop implementation strategies. Frontiers in public health7, 158.

Feta, A., van Den Broek, M., Crijns-Graus, W., &Jägers, G. (2018). Technical demand response potentials of the integrated steelmaking site of Tata Steel in IJmuiden. Energy Efficiency11(5), 1211-1225.

Ibekwe, L. N., Walker, T. J., Ebunlomo, E., Ricks, K. B., Prasad, S., Savas, L. S., & Fernandez, M. E. (2020). Using Implementation Mapping to Develop Implementation Strategies for the Delivery of a Cancer Prevention and Control Phone Navigation Program: A Collaboration With 2-1-1. Health promotion practice, 1524839920957979.

Özcan, G. B., Mondragon, A. E. C., &Harindranath, G. (2018). Strategic entry and operational integration of emerging market firms: The case of Cemex, Beko and Tata Steel in the UK. Journal of Business Research93, 242-254.

Raut, R. D., Mangla, S. K., Narwane, V. S., Gardas, B. B., Priyadarshinee, P., &Narkhede, B. E. (2019). Linking big data analytics and operational sustainability practices for sustainable business management. Journal of cleaner production224, 10-24.


Tilt, C. A., Qian, W., Kuruppu, S., & Dissanayake, D. (2020). The state of business sustainability reporting in sub-Saharan Africa: an agenda for policy and practice. Sustainability Accounting, Management and Policy Journal.

Winquist, E., Rikkonen, P., Pyysiäinen, J., &Varho, V. (2019). Is biogas energy or a sustainability product?-Business Opportunities in the Finnish biogas branch. Journal of cleaner production233, 1344-1354.