I have attended all the class activities and participated in class discussions as well as observations, and how it has improved my communication. In one of the lectures, I learned about persuasive communication, in which the tutor explained emotional intelligence. I gained knowledge regarding interpersonal and intrapersonal communication. I understand that intrapersonal communication comes from the inside, and it simply means internal communication or known as self-talk. Interpersonal communication simply means communication between two or more people. Internal communication refers to the communication in which people interact with each other. I get to know how can I improve my interpersonal communication, and I learn that firstly we need to identify the needs of clients and staff members with whom we are communicating, and we must need to be a flexible, and adaptable communicators. Attending class sessions will make me gain the information from different students and listening to them will make me an informative person.
How do the readings, class activities, discussions observations, and lectures improve the communication
Class activities and lectures have provided me the extensive knowledge regarding the several topics that I have learned and it has also improved my communication in my professional as well as personal life. One of the activities of Lecture 4 was conducted regarding what is emotional intelligence, and in pairs, we watched the video, we get to know about emotional intelligence, and discussed in the class what we have learned. Listening to the points of different students in class has improved my overall learning, and gathered several new opinions that what other students have understood from that video. In this activity, I participated with my friend and we both explained very well we ideas and opinions we have gathered.
In the discussion of Emotional intelligence, several topics have been discussed such as what are the emotions and what are the different levels of emotional awareness. I get to know about the self-talk and it has improved my level of communication. It has been determined that conversations that are mainly done with ourselves are also used in speech therapy, sports training as well as in motivation lectures. I mainly try to use the assertive communication style and I have started avoiding my aggressive behavior of mine at the workplace as well as while I talk to my friends and family members. After following the assertive behavior or the assertive communication style while talking to other people, I start making requests to them and give as well as receive the compliments, and mainly stand up for my rights, and express my personal opinions including the disagreement. To become a better communicator, it is important to be a good listener, and ensure that a person is listening properly before communicating because if we do not listen to them effectively, then how we communicate to them according to their needs and requirements.
For better communication in the workplace, I get to know about organizational communication in my lecture class. Firstly, I have learned that an organization is a group of people who group to achieve the organizational goal, and the alignment strategy is to communicate consistently across the organization. In communication channels, memos, as well as formal and informal meetings will be used, and most importantly the suggestion boxes and 360-degree feedback will be used and focus groups are used to communicate with other people.
Different Communication Channels
Other communication channels such as formal and informal, permanent or transient, and communicate through technologically mediated such as communicate via technology, computer, or video. Interpersonal channels are used to communicate for meeting the specific customer needs. Then one activity has been conducted at the workplace and in those questions have been asked such as what is the corporate culture, and what is at its worst, and one of the most important questions is what is the best way to change the culture for the better. In this activity, we were three people who participated as a group, and we all answered all the questions correctly, and we were very confident while giving the answers our tutor also give us appreciation because we provide real examples while answering the questions.
I learned in the class lecture about the different communication flows including horizontal communication, vertical communication, and downward communication. In downward communication, messages will be sent from the upper level of the organization to the lower level of the organization. For any important announcement of the organization, downward communication is used. Also, when two or more departmental managers have to communicate with each other, then they have to send and receive messages between the different levels of the hierarchy. It is used to communicate between the managers only, and when the managers have to communicate regarding their departments with each other, they used the horizontal flow of communication.
Also, I have learned that managers need to communicate with their employees frequently and understand what issues they are facing and provide them with the right method to solve those issues, and in this way, I learn that I can improve my communication in work life. In the upward communication at the organization, I am sending messages from the lower level to the upper level. There is one concept used in organizational communication including the span of control in which it states how many employees are directly reporting to the person who is at the above position in the hierarchy level. Another level of communication channel that is used in organizations for discussing and taking ideas are such as increases the level of participation in the process of decision-making, and most importantly encourage the two-way communication when the information is exchanged, and it leads to the accurate exchange of information, and that is known as the grapevine communication channel.
Organizational culture is important to consider during the communication of an organization, and the different cultures of communication that I have learned about are the Silo Culture in which the culture of reporting is built and there is learning as well as flexibility among all the managers and employees of the organization. It is very important to communicate about the organizational culture and it will be learned from the stories of the organization, as well as company newsletters, blogs, podcasts, and the national newspapers.
The lectures have changed my communication as I observe students how they are communicating effectively, and how they are responding to the questions of the tutor and they too are performing well. I was giving amazing examples to the questions while stating the answers but my voice was not clear and it makes the tutor not able to understand my statements and opinions. Another person who is communicating effectively and has a bold voice (mainly what other good communicators have) was gaining the attention of the audience and the communicator must know how to gain the attention of the audience while speaking and communicating. This is how my level of communication has improved. For making the communication better, it is important to make the good networks and from those networks, conduct meetings and learn from them as well. It leads to an increase the connections and most importantly build good relations with people.
Oral Communication has also improved by participating in class discussions and class activities and knowing about the public speakers that speakers can also be one or many. It is essential to be polite and friendly with the audience, as they are the listeners. Also, during the oral communication, assess the audience types and determine their needs and preferences, and assess whether they are the decision-makers or influencers, because the decision-makers have different tastes as compared to the listeners, and I also learn that while communicating with people, it is important to use the real-life examples so that we can directly relate with them and using this strategy has improved my overall communication. When they relate with you, they will ask questions about what you are speaking about, and if they do not ask questions then it means that they are getting bored with your communication. Also, in the organization, I have started using the participative leadership style in which I experience that involving people in making decisions will make the communication two-sided and effective both. I assess that using the grapevine will help me to find out about the individuals before meeting them and analyze their decision-making style and their needs and preferences. And it is important to know about the stuff that you are going to speak about in front of people, and if you don’t know the real facts about your topic then you cannot speak about it to make the speech or communication effective.
For the presentation, it is important to use the right words, and have the right information to give to the audience, and for preparing the presentation, planning must be done priorly, and it is essential to plan 10 times before the presentation, and rehearsal will be done at least 2 times before the presentation. For the 1-hour presentation, 8-10 hours of planning are required and 2 hours of practice or rehearsal are also required for giving the proper presentation. I have learned from one of the lectures, that planning for the presentation includes what are you going to present, and how much content you are going to present in the presentation. And most importantly, focus on the unique message during the presentation, and decide how much you vary the content to maintain the audience’s interest.
While giving the presentation, I learn that attending to many audiences will make the presentation better and always try to give creativity in content, as well as variety in content, and avoid a dull recitation of the facts. It is important to have a formal presentation, and for that full text must have of the presentation, and it is essential to be well-dressed and groomed for the presentation. And most importantly use the video to record so that you can analyze the performance and the venue will be determined for the presentation. During the presentation, it is essential to be relaxed and have an easy posture, have the appropriate attire, as well as grooming objects, and use the right equipment while giving the presentation. Non-verbal communication can also be used informally in that eye contact, and gestures are used.
Becoming the better communicator from here to there
To become a better communicator, building the skill of asking questions and active listening is very important, and I need to focus on working on my voice more, as I have to use my voice wisely while communicating at the workplace or in my life. To make the communication effective, it is essential to have the four skills including such as listening with the empathy and speaking up when it is necessary, because the communication begins with you only, and for becoming a better communicator, I observe that preparing before communicating is considered a good point, because a person knows what he has to communicate, and I have seen that if we know what we have to speak on stage or while conducting a meeting, then we can speak clearly and give examples to illustrate the statements. Most importantly use different words, because using the same words will make the communication boring. So, for that, a communicator needs to work on the vocabulary and know what words are used in what situation because we cannot use the wrong words, as it will create a problem for the communicator and the listener will think that the communicator is not using the right words to state their opinions. And the communicator also asks questions frequently from another person to make the communication more engaging and effective. As one-sided communication is considered as boring but the two-way communication cannot be boring, because those two persons are communicating and using their minds and stating their opinions regarding the topic.
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