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Communicate with influence

Assessment 2

Part A

Question 1

As the general manager of the NGO and the department head of the funding management. I have to collect the fund for the NGO and invest them in the right direction. As I have to instruct the funding team on how to invest their money in the NGO to get better results in return (Gent, et al., 2015).

Question 2

The communication of lines should be kept open by recording and selecting the better option investment. This will help most of the people that need help from society. Also, this will describe the importance of investments in NGOs (Jack, 2016).

Question 3

A verbal communication plan should be used in this communication process. The main reason for using this method is to describe to the participant  the importance of the amount and the proper plan for the investment. We also, have to explain to them the estimated results from these investments in the NGO (Lane, et al., 2018).

Question 4

The solution should be related to the NGO development and provide better results for NGO development. As to provide the people more high level of the benefits in the society. This is also, to do a better level of the development in the society.

Question 5

BATNA will be considered the best alternative to a negotiated agreement. There are the main strategies in the NGO as we have to find out the best solution for the development of the NGO. As we have to make a plan for a better investment in the NGO (Sebenius, 2017).

 

 

Part B

Meeting  agenda

Meeting topic Discuss the work for charity
Location Meeting room
Meeting Minutes 1:45 hour
Attendees 2
Objective As we have to discuss the charity fund access and use the fund for the people. As we have to negotiate with the participant in this section.
Summary The real motive of this meeting is to handle the charity and talk with the participant related to funding.
Key issues There is an issue raised in the meeting. As they have to clear the funding statement and motive of fund implementation in charities.
Agenda The agenda of this meeting is to explain to the participant which types of the fund is required for charity.

 

Supervisor – According to the scenario we have to consider the investment in the NGO for better development. The real motive for the amount of money that funds will help the charity for better development. The AIDS Foundation the charity needs the amount of around $25,000 for building up the and training 5 counselors in the local areas. AIDS/HIV for the helping the needy people the society. Also, provide them information related to AIDS/HIV for their safety.

Participant  – based on your plan and description of the plan. We understand the importance of this using the amount of money as a fund. This will be an important thing for social improvement and development.

Supervisor – Therefore AIDS and HIV NGOs need $ 95000 for their types of equipment and Hospital specialty development in the environment. This will help the NGOs and charities to provide help to needy people. This is known as the division of work that helps to reduce the key issues.

Participant  – As we understand your considered consideration related to AIDS and HIV but the budget which you built for us is too expensive to do funding in this section. We are not able to consider this NGO for investment.

Supervisor – The animal welfare Charity guide Dogs for the blind NGO. The NGO is purchasing 15 new dogs to train them and to use them to help blind people in their daily uses.

Participant  – yes this is an important thing to do as we have to help the people. Those people who are blind and not able to see the. This also protects them in a better manner.

Supervisor – For buying the dogs to help the blind people the cost of the 15 dogs is $45000 and some kinds of blind dog training will be organized in the NGO. which will cost $75000 for the facilities and the trainers who are going to train the dogs. I want to explain to all the participants that want to give the fund to charity. This will help them to develop the working environment in the charity section.

Participant  – We understand you are concerned related to the dog’s training and their types of equipment also organize the facilitators and need fees to train the dogs. but the amount which you are asking for the investment as funding will be out of our budget and we will not be able to do the investment in your Charity.  it will be a little bit costly for us to do investment in this section.

Supervisor – There is a local Church community action program. This NGO runs a job culture for the long-term unemployed people the people who do not have employment in their life and need money for their daily life’s expensive handling. If you guys do not agree to give the amount of fund to HIV charity. Then UNICEF NGO is the better option for funding the people who have asthma.

There is also $ 30000 of money required for the maintenance of the NGO. the NGO wants a minibus and wheelchair for the access meant of the friendly club the full fund is related to the two-day trip .which includes the beach and other local Residency the total cost of this is 24000 and it includes the salary for the care too.

Participant  – As I have understood your NGO and the motive of your NGO is to provide jobs and unemployment for the people and organized. the friendly club but this will not be suitable for us to do the investment as we want to do something for the society not for something for fun.

Supervisor  – Surf life-saving Queen silent is the NGO that is working and there will be1500 people who saved the seas around the state as they seek the fund. there is the new faster and more reliable electricity with the system is life there will be the total cost of this $35000. as they improved the GPS radio systems and the two life boards on the side of the beach and it will have cost $6000. the total cost per person would be estimated at around $1000 per person. there will be 24 volunteers will be available in the active positions around the beach because this is the division for the work and it will be making a better outcome with these funds.

Participant  – we understand your consideration related to saving the life of the people around the beach. this has been very clear that there will be most of the people who die around the beach. as we have to save them this is the biggest achievement of life to save the life of the people. therefore we need to do something more related to reality this is the main reason we need to choose the NGOs that are doing better campaigns to compare to others and you in the society.

Supervisor  – UNICEF asthma campaign is seeking the fund from the society to screen the asthma importance in the environment there will be a mobile asthma clinic open which is cost $42000 the salary cost will be $35000 also insurance and fuel cost of the mobile clinic will be 8000. If you are ready to give the amount in funding and they are willing to pay only 20% of the fund amount. This will help the people who are suffering from asthma to get better services from those people. This is the description of the funding in the UNICEF asthma campaign but the campaign needs $100,000 for buying the inhalers for the people and leaflets for the people to do the better development in the society.

Participant  – According to your description related to the UNICEF asthma campaign. we have to understand that the NGO $100,000 for the investment and it will be related to our budget and we are ready to do the investment in this NGO for the development.

 

References

Gent, S. E., Crescenzi, M. J., Menninga, E. J., & Reid, L. (2015). The reputation trap of NGO accountability. International Theory7(3), 426-463.

Jack, M., & Jackson, S. J. (2016, May). Logistics as care and control: An investigation into the unicef supply division. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (pp. 2209-2219).

Lane, S., MacDonald, N. E., Marti, M., & Dumolard, L. (2018). Vaccine hesitancy around the globe: Analysis of three years of WHO/UNICEF Joint Reporting Form data-2015–2017. Vaccine36(26), 3861-3867.

Sebenius, J. K. (2017). BATNA s in negotiation: Common errors and three kinds of “No”. Negotiation Journal33(2), 89-99.

 

Candidate Name
Student ID No.
Assessor name
Assessment Date/s Click or tap to enter a date. Click or tap to enter a date. Click or tap to enter a date.

 

Objective of assessments

We are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practice in your work in the workplace with consistent and competent work performance. The purpose of the assessment process is to assess your ability:

  • to apply skills and knowledge using written and demonstration activities that apply to tasks and activities of a workplace.
  • to translate your learning into your work performance in a workplace through demonstration.
  • to apply skills and knowledge actively, correctly, and consistently for work in a workplace.

 

The assessment process

The assessment process is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in a workplace, and some in the training room as required by each unit. The assessment tasks have been designed to enable you to demonstrate skills and knowledge application and produce the critical evidence to successfully demonstrate competency at the required standard.

 

Your assessor will ensure that you are ready for assessment and will explain the assessment process.  Your assessment tasks will outline the evidence to be collected and how it will be collected, for example, a written activity, case study, or demonstration and observation. The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment provided to you in the assessment guide separately.

 

 

 

Assessment guide

Your assessment guide that is provided to you will explain the following. Please refer to assessment guide for the following information before commencing your written work and demonstration:

  1. Your responsibilities during the assessment.
  2. Assessor responsibilities during the conduct of assessment.
  3. Your rights to appeal if the assessment outcome appears as “Not Yet Competent” for one or more assessment tasks.
  4. The process to apply if you already possess the knowledge and skills to be able to demonstrate competence in this unit.
  5. The formats and structure of the written assessment work for submission.
  6. The length, breath and the quantity of your written work, plagiarism collusion, cheating and how to use references for sources of information.
  7. How to achieve a satisfactory outcome against the criteria for each type of assessment task.
  8. Application of reasonable adjustments where necessary.
  9. Requirements for demonstration, performance for practical assessment tasks and activities.
  10. Your assessment performance with commitment, consistency, clarity, capacity, capability, correctness, and completeness.

 

Assessment methods

This manual has three assessment tasks. Assessment methods for this unit of competency include:

  1. Written questioning
  2. Case study (includes role-plays)
  3. Role-play (include written preparation work)

Instructions

  1. Each assessment task provides you with assessment information that includes answers to what, why, how, when, in what condition, what materials, resources and equipment to use and evidence requirements.
  2. Read the applicable information and if unsure seek clarification from your assessor.
  3. Before and during assessment demonstration and interacting with others, ensure you follow simulated workplace policies and procedures.
  4. Ensure you follow hygiene procedures, social distancing rules and ethics before, during and after assessment tasks and activities.
  5. Undertake your preparation activities and demonstration activities as specified and directed by your assessor.
  6. In any situation during the assessment, if you find that you are unable to perform due to any condition (health or safety), stop your work and inform the assessor of the condition.
  7. Ensure you are obligated with your rights as a candidate and respects the rights of your assessor during the assessment performance.
  8. For interactive and role-play activities, organise role-play settings and individuals for role-play in collaboration with assessor and training mates.
  9. Submit your written work when it becomes due and avoid the requirements of extensions.
  10. Use provided self-assessment checklists by checking as you progress in assessment to ensure you do not miss anything that may lead to unsatisfactory outcomes.

 

Submission specifications

  1. Fill your submission details in the front page and attach any additional documents and any other evidence as specified and required by your assessor.
  2. Follow the institution submission requirements of assessment. I.e., electronic submission (LMS) or hard copy submission or as specified by your assessor for differing assessment situations.

 

 

ASSESSMENT GUIDELINES FOR WRITTEN TASK

QUESTION TYPE HOW LONG YOUR ANSWER MUST BE (LENGTH OF ANSWER)
Define Length approximately 4 typed lines = 50 words, or 5 lines of handwritten text for each question.
Identify Write dot points of the number of items to identify according to the question.
Outline Summarise in a line or set of lines the required number of items or develop appropriate meaningful answer according to the question but not in detail.
Identify and briefly describe Identify in dot points and provide a description of each with minimum of 4 typed lines = 50 words, or 5 lines of handwritten text for each question.
Describe Provide description with minimum 8 typed lines = 100 – 150 words, or 10 – 15 lines of handwritten text or appropriately describe to provide a meaningful answer with consistent knowledge application in length according to the question.
Explain Explain the procedure with minimum 8 typed lines = 100 – 150 words, or 10 – 15 lines of handwritten text or appropriately explain to provide a meaningful answer with consistent knowledge application in length according to the question.
Distinguish / differentiate Distinguish means recognise or treat (someone or something) as different. To differentiate is to show or find the difference between things which are compared. It simply means that they are not the same but does not qualify them as being unique and possibly not related.

Length approximately 4 – 8 typed lines = 50 – 100 words, or 5 – 10 lines of handwritten text for each question.

What This is to assess your knowledge of something related to the subject area asking you to specify one or more things related to what is being asked in the question. This is generally asking for a short answer for which you need to provide a short description answering the question where reader understand the answer to the question.
How This method of question is to assess your ability to explain or describe the ways, methods, manner, procedure or process of something related to the question being asked. You need to provide sufficient description of how (ways, methods, manner, procedure or process) it can be performed for he reader to understand the ways or procedure.
Why This question is to assess your knowledge of something and the purpose of it. You need to provide sufficient description of why (the purpose/objective or aims) it is used for the reader to understand why.

 

 

 

 

ASSESSMENT TASK 1

Written Questioning

You are required to read the following assessment information, requirements, and instructions before commencing. This task is about written questioning for you to provide written answers as evidence of your knowledge application. Ensure you follow the terms and conditions applied in undertaking written task during the assessment as specified and facilitated by your assessor.

Assessment Information Description
1 Assessment method Written questioning
2 Assessment type Summative
3 Assessment description

(What?)

This assessment task is a written task for which you are required to provide written answer solutions to the questions demonstrating your knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.

Read the following information related to your assessment to prepare and perform to provide evidence of your knowledge.

4 Purpose (objective) of the assessment

(Why?)

To gather evidence of your ability to apply knowledge consistently to  present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
5 Assessment Instructions

(How?)

 

1.       Read the theoretical component of the of learner workbook.

2.       Conduct research and review literature relevant to the unit.

3.       Provide answer solutions to each question using your own words. Note: do not just copy past the answers from other materials.

4.       You may refer to learning materials and other sources of information as agreed by your assessor.

5.       You may word-process your answers using MS Word /Mac document.

6.       The assessment is due for completion on the date/s and time/s. specified by your assessor.

7.       Any variations to this arrangement must be approved in writing by your assessor.

8.       Submit your work with any required evidence attached.

9.       See the specifications below for details of submission requirements.

10.   Read the following requirements for this assessment completion:

 

6 Assessment date/s and timing/s

(When?)

This assessment will be conducted according to training delivery session plan. Assessor will specify the timings of assessment and submission of evidence. Time allowed for the assessment is 3 hours within 20 hours of training delivery of the week 2.
7 Specifications

(What structure, format and demonstration)

 

 

 

1.       Write answer solutions to all the questions using word-processed document.

2.       Provide specified length and numbers mentioned in each question.

3.       Submit the answers with a cover page that includes your name, student ID, unit name/code, date of submission and assessor name.

4.      If separate word-process document is used for your responses, include header (unit name/code) and footer (page no. student name and ID).

8 Assessment context

(where and in what condition)  

Assessment is conducted in the training room and safe environment where you are required to provide answer solutions to the questions in a word-processed document with evidence that demonstrates consistent knowledge application.
9 Required resources

(What resources, equipment, tools and materials)

1.       Assessment task with instruction and assessment information

2.       Learner workbook and other training handouts if or as allowed by your assessor.

3.       Computer with Internet access.

4.       Word-process software (MS Word/Mac).

5.      Workspace, table, chair, and stationery.

10 Evidence requirements/

(What assessor is looking for)

To complete the unit requirements safely and effectively, you must prove application of knowledge consistently relevant to vocational contexts and:

·         Provide answers to all the questions.

·         Answers must be with appropriate and sufficient length by following  assessment guidelines for written tasks above.

·         Answers must be relevant to the question and its sub parts.

·         Your assessor may verbally assess to confirm your knowledge application in case your answer is not correct or not clear to one or more questions.

 

 

 

 

 

Your Task – Write answers (Knowledge Application)

Assessor can decide whether to have this as written or oral questioning. If the assessor uses verbal questioning method, the assessor must write student responses using dot points as a minimum on the student’s key responses relevant to the question (Not recommended as it is a time-consuming method as one candidate will respond while other candidates are watching and waiting, but assessor is free to decide).

The following is a set of knowledge-based questions. Read the text section ‘introduction’ in the learner workbook, refer to training undertaken and provide your answer solutions to the following questions using your own words to demonstrate your consistent knowledge application.

Note: If handwritten answers are allowed by the assessor considering reasonable adjustments or any special consideration, you need to use the enter key of the keyboard to expand the answer space. For example, 2 – 3 questions in a page to allow sufficient space, print a hard copy and write answers.

Questions (Ensure you answer all the following questions using the length guidelines above)

 

 

#

Note: Write/type your answers in the space below the question. If questions are answered verbally, the assessor must write answers in the sections provided below.

The space below does not indicate the size of the answer length. Follow above guidelines and keep typing and the space will expand. If answers are recorded separate to this document, they must be attached at the back of this document.

Confirm checking the box
Completed as required

 

☒ Mouse click editable box

1 Briefly describe the term ‘communication.’ Yes No
The act of sharing, receiving, and providing information regarding something is termed communication. Communication holds various facets and is practiced in various forms such as written, verbal, and nonverbal.

 

 

 

 

Assessor comments on decision made (if any)

2 Identify the seven elements of communication and briefly describe each element. Satisfactory

answer

Yes No
7 major elements of communication are: Sender – The person who is willing to share some idea, message, or information with others and is termed as sender. Information – It is the basic thought or idea that the sender wants to share with the recovered which can be a suggestion, order, feeling, attitude, etc. Encoding – It is the process of conversion of information into understandable systems which could be words, pictures, or actions. Channel of Communication – Selection of an appropriate channel or medium of communication is very necessary as it defines the whole productivity of the communication. Receiver – The person who decrypts the message or information being transmitted from recovery by using appropriate methods is termed a receiver. Decoding – The process of extracting out hidden information in an encoded message is termed decoding which requires a specific set of tasks to be followed for the appropriate retrieval of information. Feedback – It is the confirmation from the receiver that whether he has received the message or not and with the same motive from which it was transmitted.

 

 

 

 

Assessor comments on decision made (if any)

3 Explain the effective communication process. Satisfactory

answer

Yes No
The process of exchanging information, knowledge, thoughts, and ideas in a way that fulfills the intention of the communication in the most appropriate manner is termed an effective communication process.

 

 

 

 

Assessor comments on decision made (if any)

 

4 Describe the categories of communication. Satisfactory

answer

Yes No
Common Types of communication are: Visual Communication that involves the sharing of information through visual representation such as an image or a chart is termed dual communication Written Communication This type of communication is followed mostly in the formal set of situations such as business deals and agreement setting agendas. Nonverbal communication is the type of communication that conveys the message through coal expressions, body language, gestures, etc is termed verbal communication and also influences direct communication a lot. Verbal Communication- Verbal communication includes the use of elements such as oral, and direct voice communication which are the most common and effective ways of communication, and also includes active listening, nonverbal communication, and other elements.

 

 

 

 

Assessor comments on decision made (if any)

5 Briefly describe the industry, media and government organisations, events and communication channels that are relevant to the organisation. Satisfactory

answer

Yes No
Various types of relevant communication channels are Unofficial Channels Of Communication This type of channel includes communications taking place outside the organization between employees or stakeholders. Informal Channels of Communication These types of channels are utilized in the delivery of more relaxed messages in scenarios such as informing the employees regarding changes in lunchtime.

 

 

 

 

Assessor comments on decision made (if any)

6 Describe how cross-cultural communication is effectively used in our communication at a workplace. Satisfactory

answer

Yes No
The elements of effective cross-cultural communication are as follows Maintenance Of Etiquettes – Proper etiquette promotes a discrimination-free environment and encourages respecting employees from all diverse backgrounds cultures and promotes a healthy workplace environment Restrictions of slang and racial comments The workplace where slang words and racial comments are prohibited and to showcase more healthy cross-cultural communication. Supportive management workplace where management supports cross-cultural communication among employees via workshops, training, and group activities tends to succeed more than others.

 

 

 

 

Assessor comments on decision made (if any)

7 Outline 10 techniques for negotiation. Satisfactory

answer

Yes No
Preparation It involves the gathering of information regarding the product or service to be negotiated with drawbacks of the negotiator and points to be stated. Timing Appropriate negotiation involves both quick and long pauses during the conversation which is enhanced after thorough practice. Active listening to the points stated by the opposite person is necessary as it provides an opportunity on tapping on to the various loopholes and drawbacks Building Rapport It is a very good practice to build some rapport before the exact negotiation talk as it develops the connection between the parties and enhances the chances of good negotiation. Asking specific and good questions Good questions when placed inappropriate parts of conversation can immensely affect the negotiation. Finding win-win situation Discovering the negotiation point is very important as it should not be much low or much higher but just slightly perfect where both the parties could feel lucrative Sticking to principles When principles of any individual are communicated with more audacity then the credibility of the conversation enhances which enforces the opposite individual to agree to the terms of the speaker Leaving the Ego Behind To achieve good negotiation the speaker has to cross the lines multiple times for achieving good negotiation and hence keeping the ego aside always helps in getting a good deal Being patient Most of the good deals slip off the hands of professionals just because they rush the conversation and do not listen to specific things.

 

 

 

 

Assessor comments on decision made (if any)

8 Identify 8 techniques for mediation. Satisfactory

answer

Yes No
8 techniques for meditation are: Setting Expectation Starting with a summarized introduction the speaker could prepare parties for the mediation and define meetings limits, behavioral expectations, and confidentiality of information. Defining appropriate agenda The agendas of the meeting should be defined appropriately to all the parties and the reputation of facts must be defined appropriately Good Opening Statement Allowing each person to present his views for a brief time of 1 to 2 minutes sets up the rapport for the meeting and enhances the chances of success Private Discussions Private Discussions are a good way to handle things appropriately by the utilization of good communication skills and mutual understanding. Gathering feedback Gathering feedback from various other parties also defines the problem more objectively which leads to appropriate identification of resolution effectively Defining agreements Defining various agreements as the advised solutions can be very helpful in identifying the mutual point of understanding for both the parties Providing time to explain Providing appropriate time to convey their views enables parties and the mediator to understand and gather the required information more effectively Having a neutral and Unbiased mandate is very important for the mediator to reach an agreement that is acceptable to both parties

 

 

 

 

Assessor comments on decision made (if any)

9 Identify five conflict resolution techniques. Satisfactory

answer

Yes No
Conflict resolving techniques Clarifying the issue Clarifying the issue appropriately in a detailed manner gives essential insights into the root cause of the issue and possible solutions to it. Finding middle points Finding the appropriate paths to resolution of problems for both parties is the most effective way of resolving the conflict. Advising various solutions In most situations, the conflicts escalate as most of the involved individuals lack the appropriate knowledge of possible solutions thus good advice provides them a direction, and issues are resolved much faster. Involving parties in resolution Talks Bringing the involved parties together often results in a solution to the problem in a much faster way as both the parties present their thoughts directly to each other, making it easy for finding a middle path Speaking out consequences Making the involved parties aware of the consequences of the escalation of the conflict could assist in providing them with a clear idea of how bad things could go and encourage them to find a solution to it.

 

 

 

 

Assessor comments on decision made (if any)

10 Explain incident de-escalation techniques. Satisfactory

answer

Yes No
De-escalation techniques are used to confronted aggressive and violent behaviour. There are following techniques of de-escalation.  1. Be non-judgemental and empathetic.  2. Respect others personnel space. 3. keep your body language and tone neutral4. Focus on other’s feelings

 

 

 

 

 

 

11 Briefly describe the structured and inclusive meeting procedures. Satisfactory

answer

Yes No
Structured meeting: the meeting agenda is very clear before the meeting starts. Time, place and note taker of meeting is decided before the meeting starts. Inclusive meeting: the meeting outline is build according the requirements of employees. The size and scale of meeting is small in inclusive meeting. The rule and regulations is fixed in the meeting.

 

 

 

 

 

Assessor comments on decision made (if any)

 

12 Briefly describe the organisational policies and procedures relevant to :

a.      presenting and negotiating

b.      leading and participating in meetings and

c.      making presentations

Satisfactory

answer

Yes No
1. The negotiation procedure is used by the organisation to resolve their all issues and find a mutual way to fix the problem. 2. The meeting agenda is properly prepared. This is help all voices to present their feedback. 3. Open ms PowerPoint. Select new page in left section. Create ppt from the sketch and select a blank sheet. It is utilised for appropriate communication of ideas

 

 

 

 

 

 

Assessor comments on decision made (if any)

 

 

 

References

A reference list lists only the sources you refer to in your writing. The purpose of the reference list is to allow your sources to be found by your reader (assessor). It also gives credit to authors you have consulted for their ideas. It helps you to avoid plagiarism by making it clear which ideas are your own and which are someone else’s, shows your understanding of the topic, gives supporting evidence for your ideas, arguments and opinions. allows others to identify the sources you have used.

 

For example,

1.       Book with one author – Author, A  (Year), Title of book, Publisher, Place of publication.

2.       Book with two or three authors – Authors, AA , Author, BB & Author, CC (Year), Title of book, Publisher, Place of publication.

3.       Website with an author – Author surname, initials (Year), article title, website name, Available at: http://website url.com.au/article, Accessed (or viewed) 10 March 2021.

4.      Website without author and no date – Article title (n.d.), website name, Available at: http://website url.com.au/article, Accessed (or viewed) 10 March 2021.

List all references used for assessment task 1 below (if any)

 

 

 

 

 

 

 

 

 

—End of Written Task Activities—

 

 

Assessment Task 2 – Role-play

(Includes project written work)

Participate in meetings and negotiate to achieve agreed outcomes

You are required to read the following assessment information, requirements, and instructions before commencing. This task has simulated workplace reference. Ensure you access the simulated workplace resources (planning documents, policies, and procedures etc.), equipment, applicable legislation, regulation, standards, and code of conduct during the assessment as specified and facilitated by your assessor.

Assessment Information Description
1 Assessment Method Case study (simulated workplace)
2 Assessment Type Summative
3 Assessment Description

(What?)

This assessment task is a role-play based on a case study. You are required to analyse the case scenario and provide solutions to task activities by demonstrating applicable foundation skills and knowledge to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.

You must also provide written solutions to task activities. You are required to read the following information related to your assessment to prepare and perform in order to provide evidence of your skills and knowledge related to the unit of competency.

4 Purpose (objective) of the Assessment

(Why?)

To gather evidence of your ability to apply skills and knowledge to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
5 Assessment Instructions

(How?)

 

 

1.       Review the skills application section/s of the learner workbook.

2.       Read the task performance requirements and foundation skills application for each task activity.

3.       Conduct research and review literature relevant to the unit.

4.       Provide solutions to each written and performance activity using skills and knowledge and demonstrating your foundation skills.

Note: Use word-process document for written activities to provide written evidence as specified in the task. you may use MS Word /Mac document for your written evidence.

5.       This task requires you to play roles. As specified and agreed by your assessor, role-play the relevant activities demonstrating relevant skills.

6.       The assessment is due on the date specified by your assessor.

7.       Any variations to this arrangement must be approved in writing by your assessor.

8.       Submit your work with any required evidence attached.

9.       See the specifications below for details of submission requirements.

10.   Continue to read the following assessment requirements:

6 Assessment Date/s and Timing/s

(When?)

 

 

 

1.       This assessment will be conducted according to training delivery session plan.

2.       Assessor will specify the timings for assessment and evidence submission date/s and timing/s.

3.       Time allowed for the assessment completion is 4 hours within 20 hours of training delivery of the week 4.

7 Specifications

(What structure, format and demonstration)

1.       Provide written solutions to all the case study activities and questions using word-processed document. You may use this MS Word /Mac document for your answering. Provide specified length and numbers mentioned in each written activity.

2.       For role-play activities, play the role as specified by your assessor demonstrating foundation skills and knowledge application while being observed by your assessor.

3.       Submit the written activities with a cover page that includes your name, student ID, unit name unit code, date of submission and assessor name. Include header (unit name/code) and footer (page number, student name and student ID number)

8 Assessment Context

(Where and in what condition)  

Assessment is conducted in the training room simulated and safe environment where you must perform consistently applying skills and knowledge.

You must also provide written solutions to the activities in a word-processed document with evidence that demonstrates consistent skills and knowledge application in various conditions specified in the assessment task.

Assessed in a simulated off-the-job situation that reflects the real workplace.

9 Required Resources

(What resources, equipment, tools  and materials)

1.       Assessment task with instruction and assessment information

2.       Learner workbook and other training handouts.

3.       Access to simulated workplace business equipment and resources.

4.       Access to simulated workplace policies and procedures.

5.       Computer with Internet access word-process software (MS Word/Mac).

6.       Workspace, table/s, chair/s and stationery as required.

7.       Case study and/or real workplace scenario

8.       Access to relevant legislation, regulations, standards, and code of practice

9.       Specified timing for assessment

10 Evidence Requirements

(What assessor is looking for)

To complete the unit requirements safely and effectively, you must demonstrate consistence performance and provide evidence of your ability to provide leadership for a program of work.

 

In the course of above, you must:

·         Provide written solutions to all the case study activities reflecting vocational application,

·         Demonstrate performance and role-play activities consistently applying foundation skills and,

·         Demonstrate consultation and communication effectively with relevant stakeholders (assessor and fellow trainees in role-plays):

·      listening actively

·      understanding information needs of others

·      adapting communication to suit the audience

·      identifying suitable platform for presentations

·      presenting reliable information

·      designing the presentation to meet the needs of the audience

·      answering questions clearly and concisely.

 

Role-play (Skills and Knowledge Application)

Instructions

Using the case study (2 scenarios) provided in the appendix, you are required to participate in and lead two meetings by playing the role of negotiator to achieve desired outcome according to the scenario as agreed by your assessor. This task has two parts such as:

  1. Prepare for negotiation (i.e. to prepare and plan for negotiation – written work).
  2. Negotiate (i.e. role-play for negotiation).

Your Task

Address the following requirements in your role-play for two meetings for negotiation in two different role-plays as specified by your assessor:

  1. Plan the negotiation (written project activities)

 

  1. Identify the needs of the meeting and stakeholder availability.
  2. Establish the purpose of negotiation and your position of negotiation.
  3. Read the negotiation policy and procedure and confirm your authority to negotiate.
  4. Identify information that require confidentiality according to policy and manage appropriately.
  5. Identify information needs for negotiation including information needs of audience.
  6. Identify at least two objectives of negotiation and develop supporting arguments according to objectives.
  7. Identify the needs and requirements of relevant stakeholders.
  8. Identify and write down the potential problems and issues during the negotiation.

 

  1. Conduct the meeting (role-play)

Ensure you read the meeting policy and negotiation policy in the appendix.

 

  1. Open the meeting and establish your communication objective and:
    1. negotiate to achieve your objective by listening actively.
    2. establish your arguments adapting communication to suit the audience.
    3. positions yourself with supporting arguments according to objectives with supporting facts.
    4. communicate with influence, seek consensus and establish areas of common ground and potential compromise.
    5. close the meeting by summarising the outcome of meeting.
    6. Confirm and document outcomes of negotiation.

 

  1. Write an email to relevant stakeholders and summarise the outcome of the meeting.

Note: above procedure and steps will be applied for both meetings for both scenarios.

 

Meeting 1

 

Plan for negotiation

Needs

To demand higher raise from the management on the grounds of better performance than other employees

 

Purpose and position 

The sole purpose of the negotiation is to feel more valuable to the company as stated that my performance is better than others. The position that I would hold for negotiation would be mediatory as I am strictly demanding the things

 

Authority

Being a valuable employee of the company I hold the utmost authority to negotiate terms with the company for my services.

 

Confidentiality

The information regarding the organization of such meetings and things discussed should be kept private as it could mislead other employees.

 

Information needs for Negotiation

The information on the exact rise in pay of other employees is very essential.

 

Objectives of negotiation

To achieve more raises than the other employees as to feel elevated on the grounds of efforts and hard work.

 

To not feel dejected and be on the same level as others.

 

Supporting arguments

As you stated earlier that I am better than all the other employees with more dedication, hard work world diligence, thus I should not be on the same level as them.

 

I have always given more than others and similar raise would be very demotivating for me to work with the same amount of effort.

 

Needs of stakeholders

The stakeholders need to be aware of the pay raise being implemented.

 

Potential problems 

The managers could point out the lack of funds.

Managers could try to deviate me with other options ns such as tax benefits, insurance, etc.

Managers could deny my good performance standards

________________

Meeting

Coordinator (David)- Good evening everybody as I informed all of you about this meeting via email, I am here to listen to your thought on this issue.

 

General manager – Good evening David, I heard about your issue and I think we will resolve it out

 

HR manager – Look David the pay raises are not specifically defined based on higher capability but based on the company’s policies.

 

Manager – Gentleman I heard your point and understand your point but there are factors which we need to keep in mind while such development

 

Coordinator (David) – Would you please elaborate on those factors sir

 

Manager – look I know David that you have performed very well than others but we can’t stand you out as it could demotivate other fellows

 

Coordinator (David) – Sir I think it would motivate them to do better which will be beneficial for the company as well.

 

General Manager – Yes David is right it is not at all demotivating but inspiring, but listen David our financials are not going that well this year and the clients you bought have started to back off, thus It would be hard on us to raise your pay further

 

Coordinator (David) – I agree with you sir but my job is to get the clients to the company and the rest is up to the operational team to provide RK services to them also my clients still hold the longest retention rate for this company

 

Manager – I agree with David, you are a valuable employee to the company and your current pay is still very good compared to the average industry pay.

 

Coordinator (David) – Yes sir, you are right but this is not just about the pay. It is also about my self-worth in my eyes as I would not be able to put the same amount of effort if am just another rat in the crowd.

 

General manager – Okay David we will give 5% more raise than others that is all we could do.

 

Coordinator (David) – Sorry sir that is a good start, but not satisfactory to me at all

 

HR manager – Okay fellas I think 10% would be good enough considering the kind of business and efforts David has given to the company.

 

Manger – I agree 10% is good.

 

General Manager- I am in its good, he is a hardworking boy he deserves it.

 

Coordinator (David) – Thank you u gentlemen, that is good, now I can work more effectively as I realized my organization does take care of my efforts. Thank you, everybody.

Email

To – General manager, HR manager, Manager

Cc – CEO, COO

Subject – Regarding the follow up of the finalized raise

 

Respected Managers

 

I am thankful to all of you for listening toy views and providing me with your precious time for the discussion. As finalized I have received the confirmation letter regarding the 10% raise in my pay from the HR department and looking forward to workinging more hard and with more enthusiasm for future developments

 

Thank You

Regards

Coordinator (David)

 

Meeting 2

Negotiation Plan

Needs

The meeting needs to be online to ensure the availability of meeting to my representative from HP as he travels a lot. All stakeholders need a good internet connection and an active zoom application.

 

Purpose of negotiation

The sole purpose of this negotiation is to agree with Hewlett Packard Australia to cut down the up gradation cost to $60,000 from $67,500.

 

Authority to negotiate

Being the coordinator of the Melbourne unit I hold absolute authority in negotiating the terms on the behalf of the company.

 

Confidentiality

The information regarding even the organization of such meetings should be kept private for ensuring proper business practices.

 

Information needs

All the stakeholders need to be aware of the allocated budget and proposed cost.

 

Objective of negotiation

The sole objective of negotiation is to bring down the cost of upgradation to $60,000

 

Another objective is to develop good relations with Hewlett Packard for future business prospects

 

Supporting Arguments

Our company would like to continue the business with you for future aspects as we are planning to expand further

 

The costs you are demanding are way higher and I don’t want to ruin our deal for some thousand bucks.

 

Potential Problems

The internet connectivity could lose and disrupt the meeting

 

My representative at Hewlett Packard might not support my terms.

 

Meeting Role Play

Stakeholders – Coordinator (David), Harry (Hewlett Packard operations Officer), Daniel (My representative who knows Harry)

 

Coordinator – Good morning gentlemen, I hope you all are doing well. As you all are already aware of the objective of this meeting, thus I hope we would understand each other. Thank you

 

Harry – Thank you, David my company is very excited to work with you and we are looking forward to more future developments

 

Daniel – Yes David Harry is right I have closed down more than 20 deals of contracted up-gradation and they never let me down.

 

Harry – Thanks David, I appreciate that.

 

David – Harry as you are aware that we are planning for system upgrading and your company looks well and capable enough for providing good service

 

Harry – Thank you, man I also appreciate the progress your organization has made over the past 5 years.

 

David – Yeah, the thing is that the cost you offered to us of $67,500 for the up-gradation is a bit too high and expensive and disturbing our defined budget thus I think it would be good If we could figure out a middle way for benefit of both of us.

Harry – David the cost is already feasible and lower as we provide the same services at no more than $70,000, but I will try my best to find a resolution.

Daniel – Of course Harry, I think the company of David is going to provide you with a lot of Business and you two would do great together for each other. I request you to put down your final cost

Harry – I can provide you with the up-gradation under $60,000 but that would be with few sacrifices for the current demanded equipment

David – No Harry we can’t compromise on quality.

Harry – No the quality would not be compromised but I think the CPU version you are demanding right now is more demanding and you would not require it for your daily purposes. I assure you that the quality of your work and hardware would not be affected.

David – Are you sure about that, if I find any complications later then I might reject your whole batch of hardware

Harry – Yes David I heard your concern and I assure you that you would not face problems regarding performance.

Daniel – Yes David Harry is right I have closed a lot of deals with him and I have not seen any businesses facing any issues regarding the hardware Harry is proposing to you

David – Okay Harry if that is the case then I am good with it. So can we close the deal on $60,000

Harry – Sure David, I am fine with $60,000

Daniel – Okay guys that’s fantastic. I also agree with the terms.

David – Thank you guys for giving your precious time.

Email

To – Harry, Daniel

Cc – CEO, COO, General Manager, HR manager, Manager

Subject – Regarding confirmation of negotiated up-gradation cost

 

Respected Fellows

 

This is to inform all of you regarding the cost that we had finalized in the meeting has been implemented appropriately and I have received the contract agreement for the same from Hewlett Packard. I once again want to thank all of you for giving me your precious time.

 

Thank you

Regards

Coordinator (David)

—End of Role-play Activities—

Self Assessment Checklist

Note: The following checklist is for you to confirm your work completion as well as performance and demonstration of skills. Ensure you carefully check, and tick as completed and performed before submitting written evidence and while demonstrating skills during performing the task.

Assessment Task Activity Completed as required

 

A Plan the negotiation (written project activities) Yes No
1 Identify the needs of the meeting and stakeholder availability.
2 Establish the purpose of negotiation and your position of negotiation.
3 Read the negotiation policy and procedure and confirm your authority to negotiate.
4 Identify information that require confidentiality according to policy and manage appropriately.
5 Identify information needs for negotiation including information needs of audience.
6 Identify at least two objectives of negotiation and develop supporting arguments according to objectives.
7 Identify the needs and requirements of relevant stakeholders.
8 Identify and write down the potential problems and issues during the negotiation.
B Conduct the meeting (role-play)
9 Open the meeting and establish your communication objective and:

a.         negotiate to achieve your objective by listening actively.

b.         establish your arguments adapting communication to suit the audience.

c.         positions yourself with supporting arguments according to objectives with supporting facts.

d.         communicate with influence, seek consensus and establish areas of common ground and potential compromise.

e.         close the meeting by summarising the outcome of meeting.

f.          Confirm and document outcomes of negotiation.

 

10 Write an email to relevant stakeholders and summarise the outcome of the meeting.

Assessor comments on decision made

Assessment Task 3 – Presentation

(Includes project written work)

Make presentations

You are required to read the following assessment information, requirements, and instructions before commencing. This task has simulated workplace reference. Ensure you access the simulated workplace resources (planning documents, policies, and procedures etc.), equipment, applicable legislation, regulation, standards and code of conduct during the assessment as specified and facilitated by your assessor.

Assessment Information Description
1 Assessment Method Project work
2 Assessment Type Summative
3 Assessment Description

(What?)

This assessment task is a presentation based on a case scenario related to task 2 to present and negotiate persuasively, and make presentations to customers, clients and other key stakeholders.

You are required to undertake the project by applying foundation skills and providing solutions to task activities demonstrating the application of skills and knowledge. You must also provide written solutions to task activities. You must read the following information related to your assessment to prepare and perform to provide evidence of your skills and knowledge related to the unit of competency.

4 Purpose (objective) of the Assessment

(Why?)

To gather evidence of your ability to apply skills and knowledge consistently to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.

 

5 Assessment Instructions

(How?)

 

 

1.       Review the skills application section/s of the learner workbook.

2.       Read the task performance requirements and foundation skills application for each task activity.

3.       Provide solutions to each written and performance activity using skills and knowledge and demonstrating your foundation skills.

Note: Use word-process document for written activities to provide written evidence as specified in the task. you may use MS Word /Mac document for your written evidence.

4.       This task requires you to play roles. As specified and agreed by your assessor, role-play the relevant activities demonstrating relevant skills.

5.      Organise the individuals- your fellow trainee mates including assessor for the role-play (meeting) as agreed by your assessor.

6.       The assessment is due on the date specified by your assessor.

7.       Any variations to this arrangement must be approved in writing by your assessor.

8.       Submit your work with any required evidence attached.

9.       See the specifications below for details of submission requirements.

10.   Continue to read the following assessment requirements:

6 Assessment Date/s and Timing/s

(When?)

1.       This assessment will be conducted according to training delivery session plan.

2.       Assessor will specify the timings for assessment and evidence submission date/s and timing/s.

3.       Time allowed for the assessment completion is 4 hours within 20 hours of training delivery of the week 4.

7 Specifications

(What structure, format and demonstration)

1.       Provide written solutions to all the project activities using word-processed document. You may use this MS Word /Mac document for your answering. Provide specified length and numbers mentioned in each written activity.

2.       For role-play activities, play the role as specified by your assessor demonstrating foundation skills and knowledge application while being observed by your assessor.

3.       Submit the written activities with a cover page that includes your name, student ID, unit name, unit code, date of submission and assessor name. Include header (unit name/code) and footer (page number, student name and student ID number).

8 Assessment Context

(where and in what condition)  

Assessment is conducted in the training room and safe environment where you must perform applying skills and knowledge. You must also provide written solutions to the activities in a word-processed document with evidence that demonstrates consistent skills and knowledge application in various conditions specified in the assessment task. (Assessed in a simulated off-the-job situation that reflects the real workplace).
9 Required Resources

(What resources, equipment, tools  and materials)

1.       Assessment task with instruction and assessment information

2.       Learner workbook and other training handouts.

3.       Access to simulated workplace and resources.

4.       Computer with Internet access word-process software (MS Word/Mac).

5.       Workspace, table, chair and stationery as required.

6.       Case study and/or real workplace scenario

7.       Access to relevant legislation, regulations, standards, and code of practice

8.       Business equipment and resources.

9.       Specified timing for assessment.

10 Evidence Requirements

(What assessor is looking for)

To complete the unit requirements safely and effectively, you must demonstrate consistence performance and provide evidence of your ability to provide leadership for a program of work.

 

In the course of above, you must:

·         Provide written solutions to all the case study activities reflecting vocational application,

·         Demonstrate performance and role-play activities consistently applying foundation skills and,

·         Demonstrate consultation and communication effectively with relevant stakeholders (assessor and fellow trainees in role-plays).

 

Presentation (Skills and Knowledge Application)

Using the case study scenario of simulated workplace provided in the appendix, you are required to prepare and deliver presentations to two groups in two presentations as agreed by your assessor as follows:

Presentation topic           : COVID Safe Plan

Audience                             : Customer Service Personnel & Suppliers and customers

 

Situation

You have been working for Simulated workplace of your choice for two years as a coordinator coordinating with departments to provide an efficient service to its customers. As COVID19 pandemic spiral in 2020, it has become a requirement by Department of Health and Human Service (DHHS) for the organisations to have a  COVID Safe Plan for the organisation to get back to normal operation with full human resource capacity in the year 2021.

Your Task

You are required to make presentations to two different groups as the scenario or any other scenario agreed by your assessor. Note: You must replicate the above scenario and situations including factual information and numerical information. Organise the individuals- your fellow trainee mates including assessor for the role-play (meeting) as agreed by your assessor. Complete the following three areas of performance:

  1. Prepare your presentation
  2. Read the case scenario and the organisational policy for presentations in the appendix and prepare to make presentations.
  3. Identify the audience and describe their involvement with Australian Constructions.
  4. Determine the tone, structure, style of communication required for the presentation that suite the target audience.
  5. Identify suitable platforms for different audiences for your presentations.
  6. Make sure you prepare presentation to achieve the objectives of the presentation
  7. Design the presentation to meet the needs of the audience .
  8. Develop an evaluation form to evaluate your presentation quality.
  9. Deliver your presentation

Timing – Each meeting 5-10 minutes per candidate.

  1. Deliver your presentation with reliable information.
  2. Have a question session providing opportunity for audience to ask questions.
  3. Answer questions clearly and concisely with the help of your colleagues using relevant conventions and protocols when communicating with team members (i.e. fellow trainees).
  4. Follow up with stakeholders following presentation (i.e. assessor and fellow trainees).
  5. Evaluate your presentation
  6. Distribute your evaluation form among the audience and ask them to rate your presentation (i.e. assessor and fellow trainees).
  7. Using the evaluation form evaluate your presentation quality and ratings by audience
  8. Identify areas for improvement.
  9. Determine and list presentation improvement strategies for future presentations.

—End of Project Work—

Self Assessment Checklist

Note: The following checklist is for you to confirm your work completion as well as performance and demonstration of skills. Ensure you carefully check, and tick as completed and performed before submitting written evidence and while demonstrating skills during performing the task.

Assessment Task Activity Completed as required

 

A Prepare your presentation Yes No
1 Read the organisational policy for presentations in the appendix and prepare to make presentations.
2 Identify the audience and describe their involvement with Australian Constructions.
3 Determine the tone, structure, style of communication required for the presentation that suite the target audience.
4 Identify suitable platforms for different audiences for your presentations.
5 Make sure you prepare presentation to achieve the objectives of the presentation.
6 Design the presentation to meet the needs of the audience.
7 Develop an evaluation form to evaluate your presentation quality.
B Deliver your presentation
8 Deliver your presentation with reliable information.
9 Have a question session providing opportunity for audience to ask questions.
10 Answer questions clearly and concisely with the help of your colleagues using relevant conventions and protocols when communicating with team members (i.e. fellow trainees).
11 Follow up with stakeholders following presentation (i.e. assessor and fellow trainees).
C Evaluate your presentation
12 Distribute your evaluation form among the audience and ask them to rate your presentation (i.e. assessor and fellow trainees).
13 Using the evaluation form evaluate your presentation quality and ratings by audience.
14 Identify areas for improvement.
15 Determine and list presentation improvement strategies for future presentations.

Assessor comments on decision made

References

(For task 2 & 3)

A reference list lists only the sources you refer to in your writing. The purpose of the reference list is to allow your sources to be found by your reader (assessor). It also gives credit to authors you have consulted for their ideas. It helps you to avoid plagiarism by making it clear which ideas are your own and which are someone else’s, shows your understanding of the topic, gives supporting evidence for your ideas, arguments and opinions. allows others to identify the sources you have used. For example,

1.       Website with an author – Author surname, initials (Year), article title, website name, Available at: http://website url.com.au/article, Accessed (or viewed) 10 March 2021.

2.       Website without author and no date – Article title (n.d.), website name, Available at: http://website url.com.au/article, Accessed (or viewed) 10 March 2021.

3.       Book with no author – Title of book, edition (edn), Volume number or number of volumes, Publisher, Place of publication, page number(s) if applicable.

4.       Book with one author – Author, A  (Year), Title of book, Publisher, Place of publication.

5.      Book with two or three authors – Authors, AA , Author, BB & Author, CC (Year), Title of book, Publisher, Place of publication.

List all references used for assessment task 2 and 3 below (if any)

Appendix

Case Study (Simulated Workplace)

Scenario 1 – Meeting 1

You have been working for Australian Construction (Simulated workplace) for two years as a coordinator at Melbourne Office coordinating with departments to provide an efficient service to its customers. The manager has recognised you as a fully committed hard working employee compared with other members of the team according to you achievement of KPIs. But, after last year (i.e. December 2020) performance appraisal there has been pay rises for all the individuals and you find you have been treated the same as others including team members who were not so committed to their job roles and they underachieved KPIs. You are bit unhappy about it and want to negotiate for a better pay rise as a recognition and appreciation of over-performance and achieving targets. You meet with your immediate manager, General manager and HR manager to negotiate.

General manager is very bushy and not available during morning and early afternoon. HR Manager needs early confirmation for meeting at least two days before as he is involved in workforce planning for the year ahead. Your manager is available.

Scenario 2 – Meeting 2

Your Melbourne Office goes for a computer upgrade to facilitate the requirement of automation of services to increase efficiency. You have received three quotes from three suppliers as follows:

Computer Genesis Pty Ltd. $59,000
Tech Dynamics Pty Ltd. $62,500
Hewlett Packard Australia Pty Ltd $67,500

Allocated budget is $60,000.

In your evaluation, you find the Computer Genesis Pty Ltd does not have many positive reviews from the market and Tech Dynamics is a reliable supplier yet not having great reputation for quality service as compared with Hewlett Packard Australia.

You have consulted relevant stakeholders and experts to select the best solution. Outcome of consultation is the recommendation of HP product from Hewlett Packard Australia Pty Ltd. According you your store policy, you cannot go beyond the budget allocation. You are planning to negotiate with Hewlett Packard Australia for a price reduction without compromising with product and quality of upgrade.

You know someone at Hewlett Packard Australia Pty Ltd Hewlett Packard Australia Pty Ltd who can influence the negotiation with some authority. But, his availability is unsure as he is involved in international travelling most of the time.

Note: You must replicate the above scenario and situations including factual information and numerical information. Organise the individuals- your fellow trainee mates including assessor for the role-play (meeting) as agreed by your assessor for task 2. Organise the training room settings and the audience for the presentation for task 3.

Scenario for presentation (for Task 3)

You have been working for Simulated workplace of your choice for two years as a coordinator coordinating with departments to provide an efficient service to its customers. As COVID10 pandemic spiral in 2020, it has become a requirement by Department of Health and Human Service (DHHS) for the organisations to have a  COVID Safe Plan for the organisation to get back to normal operation with full human resource capacity in the year 2021.

Your workplace deal with wide range of products that require human interaction and contact through demonstration. The COVID Safe Plan is developed and need to be communicated and presented to stakeholders who have direct involvement with operation. You have been assigned the task of presenting the COVID Safe Plan requirements to two groups such as:

  1. Customer Service Personnel
  2. Suppliers and/ or customers (key stakeholders who interact day-to-day basis)

Your role is to prepare and deliver the presentation addressing the following:

  • preparing and planning the presentations
  • identifying suitable platform for presentations
  • presenting reliable information
  • designing the presentation to meet the needs of the audience
  • answering questions clearly and concisely and
  • evaluating the presentations to identify areas for improvement.

 You have the following policy and procedure for negotiation.

Policies and procedures

Negotiation Policy and Procedures

Purpose

This Negotiation and Execution of Contracts Policy clarifies the procedures, obligations and liabilities applicable to the negotiation and execution of contracts in the name of (organisation). This policy is consistent with the policy entitled “Purchasing and Contracting Regulations” Except for the contracts for which authority is reserved by the Board or designated to the CEO by this Policy Manual, all contracts necessary for the daily operations of each.

Therefore, the following Negotiation and Execution of Contracts Policy defines the circumstances under which individual employees are authorized to negotiate and sign contracts on behalf of (organisation), as well as the process and procedure for reviewing and approving contracts prior to signature.

Policy Statement

Unless specifically excluded from this Policy, all contracts involving (organisation)must be executed in accordance with the terms of this Policy. No person shall sign any contract binding upon the (organisation) unless such individual has been appointed, in writing, as the designee authorised to sign. For purposes of this policy, “contract” shall mean any contract, agreement, memorandum of understanding, memorandum of agreement, letter of intent, or any other instrument which commits the funds, personnel, equipment, property or facilities of (organisation). The policy shall further apply to revenue contracts for which the (organisation) receives funds for providing services, as well as all change orders, modifications, amendments or renewals of any contract.

Procedure

Planning your negotiation

No amount of preparation is too much in approaching complex or high-stakes negotiations. Plan both your approach to the subject under negotiation, and your tone and communication style. In approaching the subject of your negotiations:

  • set your objectives clearly in your own mind (including your minimum acceptable outcome, your anticipated outcome and your ideal outcome)
  • determine what you will do if the negotiation, or a particular outcome, fails
  • determine your needs, the needs of the other party and the reasons behind them
  • list, rank and value your issues (and then consider concessions you might make)
  • analyse the other party (including their objectives and the information they need)
  • conduct research and consult with colleagues and partners
  • rehearse the negotiation
  • write an agenda — discussion topics, participants, location and schedule.

In deciding your communication style, familiarise yourself with successful negotiating strategies. Arm yourself with a calm, confident tone and a set of considered responses and strategies to the tactics you anticipate.

Engaging with the other party during the negotiation

  • Introduce yourself and articulate the agenda. Demonstrate calm confidence.
  • Propose — make your first offer. The other party will also make proposals. You should rarely accept their first offer. Evidence suggests that people who take the first proposal are less satisfied and regret their haste.
  • Check your understanding of the other party´s proposal.
  • Remember your objectives.
  • Discuss concepts and ideas.
  • Consider appropriate compromises, then make and seek concessions.
  • Suggest alternative proposals and listen to offered suggestions.
  • Paraphrase others’ suggestions to clarify and acknowledge proposals.
  • Give and take.

Closing the negotiation

Take a moment to revisit your objectives for the negotiation. Once you feel you are approaching an outcome that is acceptable to you:

  • look for closing signals; for example
    • fading counter-arguments
    • tired body language from the other party
    • negotiating positions converging
  • articulate agreements and concessions already made
  • make ‘closing’ statements; for example
    • ‘That suggestion might work.’
    • ‘Right. Where do I sign?’
  • get agreements in writing as soon as you can
  • follow up promptly on any commitments you have made.

Conducting Meetings

Policy : Meetings should be conducted in a manner which maximises meeting outcomes and does not waste employee time.

Definitions : The meeting chairperson is the person who chairs the meeting.  A quorum is the minimum number of participants required to make decisions at a meeting.

The minute taker is the person responsible for recording meeting actions and preparing the Minutes of Meeting.

Procedure

Responsibilities of meeting chairperson

  • Ensure there are enough people at the meeting to make a quorum.
  • Run the meeting according to the order of items on the Agenda.
  • Ensure all participants are given an opportunity to contribute.
  • Encourage open and constructive discussion.
  • Discourage destructive discussion.
  • Ensure all or most Agenda items are covered.
  • Close the meeting.
  • Check and sign the Minutes of Meeting.

 

Minutes of Meeting

  • The minute taker must provide an accurate record of the participants, apologies, motions, actions and important points raised at the meeting in the Minutes of Meeting.
  • The template for the Minutes of Meeting should be used.
  • The Chairperson must approve the Minutes of Meeting before they are distributed.

Simulated Workplace Presentation Policy (Excerpt)

After you have been authorized to present on behalf of Australian Construction, please review and adhere to the guidelines and policies below.

General presentation guidelines

  • Copyright Information
  • Australian Construction Guidelines
  • Cost
  • Sample design

PowerPoint Presentations

  • Approved templates (and when to use co-branded templates)
  • Images / Photos
  • Medical or Scientific Illustrations
  • Presentation Coaching and Development

General Presentation Guidelines and Policies

Copyright Information

  • Material on the internet is copyrighted. Look for terms and conditions of acceptable use for all images/photographs and text you find online before copying and using any content.
  • Before sending your presentation, please confirm the copyright status of all images and external content.
  • Make sure that all external content (images and text) is properly cited.
  • You can search the Copyright Clearance Centre (http//:www.copyright.com) to find journals and get permissions. Authors frequently cannot give permissions to their own published works; often the journal publisher must grant permission to use.
  • Government websites are usually in the public domain. Permission is not needed to use if cited properly. Citations are usually provided on the website.

Australian Construction Guidelines

  • Slides cannot contain any advertising, trade names or product-group messages.
  • The content must promote improvements or quality in healthcare and not a specific proprietary business interest of a commercial interest.
  • Presentations must give a balanced view of therapeutic options. Use of generic names will contribute to this impartiality. If the CME educational material or content includes trade names; available trade names from several companies should be used, not just trade names from a single company.

PowerPoint Presentations: Approved Templates

  • Australian Construction Wollongong (this needs to be updated before posting

PowerPoint presentations: Images

  • If photographs of staffs are used, you are required to obtain a signed media and public relations consent form pursuant to staff Policy.
  • If photo releases have not been acquired, all images of staffs and other stakeholders must be de-identified. Please consult Australian Construction media unit with questions.
  • Photos on the internet are copyrighted. Review all copyright information [link to section above] before using images found online.

Additional tips

  • Always use high-resolution photos (300 dpi or higher)
  • Contact your service line marketing representative for ideas [need an updated marketing contact list]
  • On IT database – Departments à Marketing and Public Relations à System Messaging and Marketing Templates à Logos and Photos
  • Sites that offer free stock photos (no photo credit or sourcing required):
    • http://www.thinkstockphotos.com/
    • http://www.istockphoto.com/
    • creativecommons.org.

 

 

 

BSBCMM511 Communicate with Influence

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the taskis all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

 

 

 

Unit Title

Unit Code

Student name
Student ID number
Student signature Date
Task Number

 

 

 

 

 

 

 

 

 

 

 

 

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

 

◻   Student requested reasonable adjustment for the assessment

 

 

 

Question Marking Sheet – Assessor to complete.

 

Did the student satisfactorily address each question as instructed:

Completed satisfactorily
S NYS DNS Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Task Outcome:                 Satisfactory  Not Yet Satisfactory

 

Student Name:

 

Assessor Name:

 

Assessor Signature:

 

Date:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table of Content

 

Student Declaration.. 2

Task 1 – Knowledge Questionnaire. 5

Question 1.. 6

Question 2.. 7

Question 3.. 7

Question 4.. 8

Question 5.. 8

Question 6.. 9

References. 9

 

 

 

Task 1 – Knowledge Questionnaire

 

Task summary and instructions

 

What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.

 

The questionnaire is designed to meetthe knowledge required to meet the unit requirements safely and effectively.

 

The questions focus on the knowledge evidence required for this unit of competency:

 

·         industry, media and government organisations, events and communication channels that are relevant to the organisation

·         cross-cultural communication

·         techniques for negotiation, mediation, conflict resolution and incident de-escalation

·         structured and inclusive meeting procedures

·         organisational policies and procedures relevant to:

  • presenting and negotiating
  • leading and participating in meetings
  • making presentations

·         communication tone, structure, style and impact on others

·         relevant organisational policies and procedures on confidentiality of information.

 

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily? ·         submit your answers to the questions within the set timeframe,

·         answer all questions as instructed,

·         answer all questions using your own words and reference any sources appropriately,

·         all questions must be answered satisfactorily.

 

It is advisable to:

 

·         review the questions carefully,

·         answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

·         further research the topics addressed in each question.

 

Specifications You must submit to GOALS the

 

·         assessment coversheet,

·         answers to all questions,

·         references.

 

Resources and equipment •        computer with Internet access,

•        access to Microsoft Office suites or similar software,

•        learning material.

Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

 

 

Answerall the questions below:

 

Question 1

 

Consider the following three organisations:

For each organisation, identify the industry in which they operate, the media and government organisations they may liaise with, and events and communication channels they may use to promote their business.

Organisation Industry Media and government

(3 in total/organisation)

Events and communication channels

(3 in total/organisation)

OzHarvest Perishable food rescue industry 1) Lendlease

2) Woolworths

3)

1) Social media

2) Newspaper

3) General Articles

Marriot Hotels Hotel industry 1) SSgA Funds Managements, Inc.

2) The Vanguard Group, Inc.

3) Blackrock Fund Advisors

1) Social media

2) Newspaper

3) General Articles

ANZ Bank Banking financial service 1) Yousif Capital Management LLC

2) Envestnet Asset Management, Inc.

1) Social media

2) Newspaper

3) General Articles

 

Question 2

 

Address the following questions about cross-cultural communication:

Question Answer
What is cross-cultural communication? Cross culture communication is that communication which is recognizing both differences and similarities among cultural groups. It delivers an understanding.
List two (2) principles of cross-cultural communication. 1) Ignored slang

2) Maintain protocol

Why is cross-cultural communication important?

(30-50 words)

Good Cross-culture communication is important because it helps to improve communication among people from dissimilar cultures. It nurtures superior trust.
List three (3) barriers to cross-cultural communication. 1) Perceptual barriers

2) Categorises

3) Emotional display

 

Question 3

 

Address the following questions:

Question Answer
Define negotiation.

(30-50 words)

Negotiation is a strategic discussion.It resolves problems in a way that both parties agree.(Saunders, et al 2016)
Define mediation.

(30-50 words)

Mediation is a flexible dispute resolution process. It is intercession among conflicting parties to promote settlement
Why is conflict resolution important in the workplace?

(30-50 words)

Conflict resolution is vital for the workplace as it helps to maintain a positive and good environment for all employees.
Why is it important to de-escalate incidents in the workplace?

(30-50 words)

De-escalate incidents is necessary because it can help the employee to understand the reasons for anger, and how can deal with aggressive nature.
Research, select and briefly outline four (4) techniques for negotiation, mediation, conflict resolution, and incident de-escalation. Technique Outline (20-40 words/technique)
1) Negotiation Negotiation refers to that process in which each party agrees with the other.
2) Mediation Mediation helps to settle arguments and create an agreement.
3) Conflicts resolution Conflict resolution is helpful for parties to find a relaxing solution to the dissimilaritybetween them.
4) Incident De-escalation De-escalation reduces the force of crisis.

 

 

Question 4

 

Address the following questions:

Question Answer
What is an inclusive meeting? An inclusive meeting where every employee has the right to speak without any fear. And authorized to actively contribute.
What is a structured meeting? A structured meeting invitea team of expert people to stabilised projectsand grows the sta of the decision.
Select and outline three (3) structured and briefly inclusive meeting procedures you could use when managing meetings. Procedure Outline (30-50 words/procedure)
Be realistic with time Be realistic during a meeting in other ways be clear on what topic meetings are conducted.
Pay attention to where you sit. Paying attention to where you sit is important when you manage a meeting, helps you to focus on the meeting.
Provide agenda 1) Meeting minute

2) Mail to employee and stakeholders to inform them about meeting

3) stay focused

 

Question 5

 

Review the policies and procedures folder provided.

Review the following policies and procedures:

  1. Meeting procedures
  2. Communication policy
  3. Information management policy
  4. Marketing policy

 

Briefly outline the structure and content of each of the policies and procedures, and explain how they may relate to one or more of the following:

  • Presenting and negotiating
  • Leading and participating in a meeting
  • Making a presentation
  • Confidentiality of information

 

Policies and procedures Outline (40-80 words/policy and procedures)
Meeting procedures Meeting procedures is the agenda. When a meeting is conducted by the chair or presented by the chair for approval.
Communication policy Communication policy is a set of the remedy and standards placed down to guide the behavior of communication.
Information management policy It gives responsibility to the agency and gives staff a path for generating assets.
Marketing policy Marketing policy is a set of primary defined in confident brands and products. marketing policy is a must to make for every company to achieve their future and current market goal.

 

Question 6

 

Explain how the communication tone, structure and style may impact on others. Provide an example of each.

Question Answer
Explain how the communication tone, structure and style may impact on others.

(40-80 words)

When you communicate to other then the tone of communication should be clear, and properly structured. It affects how people observe you but similarly their readiness to listen to you.(Kirkman,2012).
Examples Communication… Example
Tone Confident, educator-informs others
Structure 1) practical

2) central

Style 1) Passive

2) Aggressive

 

References

 

Kirkman, J. (2012). Good style: writing for science and technology. Routledge.

https://www.taylorfrancis.com/books/mono/10.4324/9780203023655/good-style-john-kirkman

 

Lewicki, R. J., Barry, B., & Saunders, D. M. (2016). Essentials of negotiation. McGraw-Hill Education.

https://lib.hpu.edu.vn/handle/123456789/32516

 

 

 

 

 

 

 

 

 

 

 

BSBCMM511 Communicate with Influence

Candidate Instructions
Purpose of this Assessment task
The purpose of this assessment is to test your knowledge in communicating with influences required by the unit BSBCMM511 Communicate with influence. Your trainer/assessor will be assessing your work and providing you with constructive feedback on Canvas. This task will assess your knowledge to:

·         Identify communication requirements

·         Negotiate to achieve agreed outcome

·         Participate in and lead meetings

·         Make presentations

 

By successfully completing this assessment you will demonstrate that you have comprehensive knowledge and understanding required to communicate with influence.

 

Structure of this assessment
There are seven questions in this assessment. They are different in their designs and requirements. Some can be answered in dotted points, some need short answers, while others may require a little bit of description. Your responses or answers to the questions must be precise and clear. This means you must understand the questions correctly before you attempt to answer them. You must answer all questions by yourself unassisted by another person. But you may refer to the needed reference material if you need to. Your trainer/assessor will set a date and time to submit your response to this assessment and you must submit by that date and time.

 

Resource to undertake this assessment

Before undertaking this assessment, you should have studied relevant learning resources and Bounce fitness documents provided on Canvas and by your trainer/assessor. You should have a good understanding of the applicable legislations such as relating to privacy and confidentiality, antidiscrimination etc. You will also require pen and paper and access to computer with internet to do this assessment.

 

What specific WHS requirements may be involved?

This assessment will require you to be aware of the standard Workplace Health and Safety requirements e.g. Workplace Health and Safety Act and Workplace Health and Safety Legislation Your trainer/assessor will advise you on these and other legislative requirements.

 

Reasonable adjustment

If you have any literacy and numeracy issue/s in undertaking this assessment talk to your trainer/assessor, they should be able to help. Also, please talk to your trainer/assessor if you have any difficulty in understanding this assessment or if you have any special needs.

 

 

How to do this assessment?

1. Read the given questions couple of times to fully understand what is expected from you.

2. Answer all parts of the question completely and correctly

3. Write your answers eligibly in blue or black pen or word process your answers

4. Use the provided template to answer.

5. Once you complete your answers carefully read them and check for their completeness and accuracy

6. Keep a copy of your completed work to make-up for any unforeseen loss or damage

7. If you use additional paper to answer put your name and student ID in it.

8. Note that this assessment requires you to undertake some web research. Your trainer/assessor will provide you a list of relevant websites and digital materials you must read through.

 

 

Getting Started

The assessment may be re-attempted on two further occasions (maximum three attempts in total). All assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your resubmitted work.

 

All questions must be answered satisfactorily for the assessment to be completed satisfactorily.

For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to be completed again after further training support. This may be simply to focus on question areas not achieved in the prior assessment.

 

Submitting your assessment

When you are ready to submit your assessments, upload the files in Canvas via the submission tab.

 

Word count

In this assessment some of the questions include a word count. This is a guideline only, but your answers should not vary substantially (i.e. +/- 10%) from the word count provided. Microsoft Word includes a word count tool.

 

Objective To test the required knowledge ofcommunicating with influence.

 

 

Assessment Cover Sheet
Candidate name:  

 

 

Trainer’s Name:
Date Submitted:  

 

 

Candidate declaration: I declare that:

·         I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task

·         This assessment is my own work and where other’s works or ideas have been borrowed, I have appropriately referenced or acknowledged them

·         I understand that plagiarism is a serious offence that may lead to disciplinary action.

 

Candidate signature:  

 

 

 

Task 1: Knowledge Questions

Question 1 Explain  what  industry,  media  and  government  organisations,  events  and communication channels are relevant to the organisation.
Answer: An organization directly utilizes different methods for productive outcomes and maximizing profits. Media and organizations come forward and work parallelly to provide branding opportunities and they work simultaneously to build the organization’s profile. Government organization directly attempts to structure the business practice by implementing different use and regulations. Communication channels are the mode to align the employees for the business goals, better communication channels are required forthe strong interaction between the firm and employees and within the workforce.

Administration activity in an organization is processed by the communication channel, it directly connects leadership to the firm’s performance (Ting-Toomey, & Dorjee, 2018).

Question 2 What are the major principles of cross-cultural communication?
Answer: 1. Preparation: Prepare the people of different backgrounds for their culture and etiquette.

2. Language: Different geographical regions have different languages so to avoid misunderstandings usean interpreter who not only knows multi-language but knows culture too.

3.Awareness: We should aware that different regions have different cultures. It takes time to get the nature of culture(Ting-Toomey, & Dorjee, 2018).

4.Centre the similarities: Similarities in the workplace, family backgrounds, and leisure. Focus on understanding, not being judgemental, and not expressing the disagreements immediately.

Question 3  Explain the  principles  of  negotiation,  mediation,  conflict  resolution  and incident de-escalation.
Answer: 1.Negotiation deals with agreements of parties involved in the conflicts. This is done by some principles which are focused on needs and not on positions, making agreements simpler, being soft on people not on the problem (Kumar & Antony,2018).

 

2. Mediation has some principles which are diligence, confidentiality, independence of mediator, legality, and principle of procedural economy.

 

3.The important principles of conflict resolution are listening actively, attacking the process, accepting the responsibilities, looking for interest, to be focused on the future.

 

4. Principles of de-escalation are concise, speaking short, easier sentences, not responding in anger, by respecting the personal space of the individual.

Question 4  Describe structured and inclusive meeting procedures.
Answer: Structured meeting procedure involves punctuality of timing, appraisal of agenda, favorable outcomes conducted according to schedule, and concluding the meeting with a summary. While inclusive meeting involves asking participants about needs, keeping participants updated, and checking everyone’s technical work. An inclusive meeting also involves basic ground rules and not allowing one person to dominate. Taking feedback from the participants and sending out a summary.
Question 5 Describe an organisation’s policies and procedures relevant to:

·         presenting and negotiating

·         leading and participating in meetings

·         making presentations

Answer: 1. For presenting and negotiating: Organization’s policy is for dealing with conflict negotiation and presenting is ambiguous jurisdiction thatis independent but has certain boundaries which are specified in the workplace.

 

2. For leading and participating: The host and participants in the meetings have proper follow-ups, listen up, a collaboration between employees, and punctuality by bringing every participant into the conversation(Kumar & Antony, 2018).

 

3. Making a presentation: In the presentation, clarity in intents and ideas is necessary to allow all the participants to involve actively. Introduction, main content, and conclusions are basic policies of the firm to provide actual information about the meeting.

Question 6 Explain the impact of your communication tone, structure, and styling the workplace.
Answer: 1. Impact of communication tone: Communication impacts the workplace as using words to communicate makes the tone harder(negative tone) for others to convey your information.

 

2. Impact of communication style: The way you respond directs to the style of your communication and makes it harsh. Hence using positive and structured sentences to communicate is a formal way to communicate. The combination of tone and style deals with the attitude you have, strive for organization, and making sentences more affirmative or neutral is always obedient.

 

3. Impact of communication structure: Structured communication provides us with a framework that enforces our proposal of conveying a message. Word choice is the structure of communication hence using precise, simple, and concise (Hamamreh, et al., 2018).

Question 7 Explain the requirements to maintain confidentiality in the workplace.
Answer: Confidentiality in the workplace is necessary as the personal information of the employees should not be disclosed to others. Managerial information includes broad relations between managers or heads the individuals.

Another one is organizational information or trade secrets should be confidential for the productivity of the firm. A strong confidential policy of an organization leads to more protected business. Contact information related to customers, and much more professional information should be confidential which are information related to information, lawyers, and accounts about individuals or firms (Hamamreh, et al., 2018).

 

References

 

Hamamreh, J. M., Furqan, H. M., & Arslan, H. (2018). Classifications and applications of physical layer security techniques for confidentiality: A comprehensive survey. IEEE Communications Surveys & Tutorials21(2), 1773-1828.

 

Kumar, D., & Antony, S. D. P. (2018). Calcified canal and negotiation-A review. Research Journal of Pharmacy and Technology11(8), 3727-3730.

 

Ting-Toomey, S., & Dorjee, T. (2018). Communicating across cultures. Guilford Publications.

 

BSBCMM511 Communicate with Influence

 

Assessment

Task 2

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

 

 

 

Unit Title

Unit Code

Student name
Student ID number
Student signature Date
Task Number

 

 

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

 

◻   Student requested reasonable adjustment for the assessment

 

 

 

Completed successfully

 

Did the student satisfactorily:

Comments Y N DNS
The student has satisfactorily completed and submitted the following:

 

·         Meeting agenda in Task 2.1.1

·         Email to the marketing team in Task 2.1.1

·         Meeting preparation table in Task 2.1.2

·         Reflection – meeting with the Marketing Team in Task 2.1.3

·         Meeting minutes in Task 2.1.4

·         Email to the CEO in Task 2.1.5

·         Meeting agenda in Task 2.2.1

·         Email to stakeholders in Task 2.2.1

·         Meeting, presentation and negotiation – preparation table in Task 2.2.2

·         PowerPoint in Task 2.2.2

·         Reflection – Meeting with stakeholders in Task 2.2.3

·         Peer Review forms in Task 2.2.4

·         Meeting minutes in Task 2.2.5

·         Email to the CEO in Task 2.2.6

·         Focus group presentation –  preparation in Task 2.3

·         PowerPoint in Task 2.3

·         Testing feedback forms in Task 2.3

·         Reflection on the focus group in Task 2.3

·         Email to the CEO in Task 2.3

 

 

 

The student organised and led the meeting with the marketing team (Role-Play):

·         Explained the meeting objectives and seek consensus

·         Assigned roles such as the meeting chair and note-taker

·         Facilitated the brainstorming

·         Made sure that all team members participate actively

·         Led the meeting to achieve clear outcomes

·         Used active listening and questioning to seek information and confirm understanding

·         Adapted communication style to build trust with the team

·         Sought consensus

·         Created a positive work environment during the meeting

 

Feedback in comments.

 

 

Demonstrated ability to:

·         Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures

·         Identify information that may be subject to confidentiality and manage appropriately

·         Identify information needs of audience and prepare a position in line with purpose of communication

 

This is evidenced by:

·         Meeting preparation table in Task 2.1.2

·         Meeting, presentation and negotiation – preparation table in Task 2.2.2

 

 

Demonstrated ability to:

·         Identify the need for meeting and schedule according to stakeholder availability

·         Prepare meeting materials and distribute to stakeholders

 

This is evidenced by:

·         Meeting agenda in Task 2.1.1

·         Email to the marketing team in Task 2.1.1

·         Meeting preparation table in Task 2.1.2

·         Meeting agenda in Task 2.2.1

·         Email to stakeholders in Task 2.2.1

·         Meeting, presentation and negotiation – preparation table in Task 2.2.2

·         PowerPoint in Task 2.2.2

 

 

Demonstrated ability to:

·         Conduct meeting and contribute to discussions

·         Seek consensus on meeting objectives

 

This is evidenced by:

·         Reflection – meeting with the Marketing Team in Task 2.1.3

·         Meeting minutes in Task 2.1.4

·         Participation in the meeting with the marketing team (Refer to Marking Sheet)

·         Reflection – Meeting with stakeholders in Task 2.2.3

·         Peer Review forms in Task 2.2.4

·         Meeting minutes in Task 2.2.5

·         Participation in the meeting with the stakeholders (Refer to Marking Sheet)

 

 

Demonstrated ability to:

·         Summarise outcomes of meetings and distribute to stakeholders

 

This is evidenced by:

·         Meeting minutes in Task 2.1.4

·         Email to the CEO in Task 2.1.5

·         Meeting minutes in Task 2.2.5

·         Email to the CEO in Task 2.2.6

 

 

The student participated in the meeting with relevant stakeholders (Role-Play):

·         Explained the meeting objectives and sought consensus

·         Assigned roles such as chair and note-taker

·         Facilitated the conversation

·         Ensured participation and engagement from stakeholders

·         Led the meeting to achieve clear outcomes

·         Used active listening and questioning to seek information and confirm understanding

·         Adapted communication style to build trust with the team

·         Created a positive work environment during the meeting

·         Presented the promotional message and the mood board

·         Answered questions from stakeholders and provide relevant information

·         Established areas of common ground and potential compromise

·         Managed the stakeholders’ different personalities and expectations

·         Negotiated changes and improvements

·         Achieved consensus and obtain approval for the promotional message and the mood board

 

Feedback in Comments.

 

 

Demonstrated ability to:

·         Identify objectives of negotiation, and needs and requirements of stakeholders

·         Identify and document potential issues and problems

·         Prepare positions and supporting arguments according to objectives

 

This is evidenced by:

·         Meeting, presentation and negotiation – preparation table in Task 2.2.2

 

 

Demonstrated ability to:

·         Communicate with stakeholders, and establish areas of common ground and potential compromise

 

This is evidenced by:

·         Reflection – Meeting with stakeholders in Task 2.2.3

·         Peer Review forms in Task 2.2.4

·         Meeting minutes in Task 2.2.5

·         Participation in meeting with stakeholders (Refer to Marking Sheet)

 

 

Demonstrated ability to:

·         Confirm and document outcomes of negotiation

 

This is evidenced by:

·         Email to the CEO in Task 2.2.6

 

 

Demonstrated ability to:

·         Identify forums to present according to organisational objectives

·         Determine tone, structure, style of communication and presentation according to target audience

·         Prepare presentation according to desired outcomes

 

This is evidenced by:

·         Meeting, presentation and negotiation – preparation table in Task 2.2.2

·         PowerPoint in Task 2.2.2

·         Focus group presentation –  preparation in Task 2.3

·         PowerPoint in Task 2.3

 

 

Demonstrated ability to:

·         Provide an opportunity for audience to ask questions

 

This is evidenced by:

·         Reflection – Meeting with stakeholders in Task 2.2.3

·         Peer Review forms in Task 2.2.4

·         Participation in meeting with stakeholders (Refer to Marking Sheet)

·         Testing feedback forms in Task 2.3

·         Reflection on the focus group in Task 2.3

·         Participation in the focus group (Refer to Marking Sheet)

 

 

Demonstrated ability to:

·         Follow up with stakeholders following presentation

·         Evaluate presentation and identify areas for improvement

 

This is evidenced by:

·         Peer Review forms in Task 2.2.4

·         Meeting minutes in Task 2.2.5

·         Email to the CEO in Task 2.2.6

·         Reflection – Meeting with stakeholders in Task 2.2.3

·         Testing feedback forms in Task 2.3

·         Reflection on the focus group in Task 2.3

·         Email to the CEO in Task 2.3

 

 

The student lead the focus group (Role-Play):

·         Explained the objective of the focus group presentation

·         Presented the finalised promotional message and mood board

·         Ensured participation and engagement from the focus group

·         Used active listening and questioning to seek information and confirm understanding

·         Adapted communication style to build trust with the focus group

·         Created a positive environment during the focus group

·         Answered questions from the focus group and provided relevant information

·         Collected feedback from the focus group

 

Feedback in Comments.

 

 

When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task.  

 

 

Task Outcome:                 Satisfactory  Not Yet Satisfactory

 

Student Name:

 

Assessor Name:

 

Assessor Signature:

 

Date:

 

 

 

 

Table of Content

 

Student Declaration. 2

Task 2 – Communicate with influence. 10

Task 2.1 Meeting with the Marketing Team… 15

Task 2.2 Present to and negotiate the draft work with relevant stakeholders. 19

Task 2.3 Present to a focus group. 27

References. 31

Task 2 – Communicate with influence

 

Task summary and instructions

 

What is this assessment task about? Refer to and read the documents saved in a separate folder:

 

  • MMI company profile and project task
  • Policies and Procedures

 

You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).

 

  • The Board of Directors (BoD) has allocated 3 million dollars to the project.
  • Project duration: 1 year.
  • You can employe four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed)

 

The project includes:

 

  • Finding premises in Sydney CBD ( 800-1000 square metres, onsite parking for staff, natural light)

Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities

  • Rent the premise
  • Obtain necessary permits
  • Source architect and building company
  • Source and buy furniture and equipment
  • Liaise with the architect and building company

 

The project steering committee is composed of:

 

  • Mr Eli Brown – Non-executive Director
  • Mr Leonard Black – CFO
  • Academic Manager (Jacob Graham)

 

The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor.

 

Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS).

 

The Project Manager is going on maternity leave, and her replacement won’t start for another four weeks. As you are in charge of the new campus project, the CEO asked you to assist the marketing team in developing the following:

 

·         A promotional message to advertise the new campus in Sydney

·         A mood board to inspire the design  of a new website dedicated to the new campus

 

This assessment requires you to:

·         Work in collaboration with the marketing team to draft your promotional message and mood board

·         Present your draft work to relevant stakeholders for feedback and approval

·         Negotiate changes to the promotional message and mood board

·         Present and test the finalised work using a focus group

 

The above activities will require the skills and knowledge learned in this unit of competency.

 

Please note that the performance evidence for this unit requires you to:

 

A.    participate in and lead at least two meetings

B.    prepare and make a presentation to two different groups

 

This task comprises of the following assessment methods:

o   Product-based

o   Direct observation of Role-Play

o   Case Study

o   Other (specify)

 

It has been designed to evaluate your ability to/competency in:

 

·         Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures

·         Identify information that may be subject to confidentiality and manage appropriately

·         Identify information needs of audience and prepare a position in line with purpose of communication

·         Identify the need for meeting and schedule according to stakeholder availability

·         Prepare meeting materials and distribute to stakeholders

·         Conduct meeting and contribute to discussions

·         Seek consensus on meeting objectives

·         Summarise outcomes of meetings and distribute to stakeholders

·         Identify forums to present according to organisational objectives

·         Determine tone, structure, style of communication and presentation according to target audience

·         Prepare presentation according to desired outcomes

·         Provide an opportunity for audience to ask questions

·         Follow up with stakeholders following presentation

·         Evaluate presentation and identify areas for improvement

·         Identify objectives of negotiation, and needs and requirements of stakeholders

·         Identify and document potential issues and problems

·         Prepare positions and supporting arguments according to objectives

·         Communicate with stakeholders, and establish areas of common ground and potential compromise

·         Confirm and document outcomes of negotiation

 

Your assessor will be looking for demonstrated evidence of your competency in the above.

 

You are required to address the following:

·         Task 2.1 Meeting with the Marketing Team

  • Meet with the marketing team to brainstorm ideas about the assigned task

·         Task 2.2 Present to and negotiate the draft work with relevant stakeholders

  • Present the draft work to stakeholders during a meeting
  • Negotiate changes, improvements and approval

·         Task 2.3 Present to a focus group

  • Present the finalised work to a focus group for testing

 

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.

What do I need to do to complete this task satisfactorily? ·         submit the completed assessment tasks, according to instructions,

·         complete the tasks with sufficient detail and present them in a professional manner,

·         use your own words and reference sources appropriately,

·         meet the word count where required,

·         use the scenario provided,

·         use the templates provided where required,

·         for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

·         if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

 

Specifications You must deliver/participate in:

 

·         Meeting with the marketing team (Role-Play) in week 3

·         Meeting with relevant stakeholders in week 4 (Role-Play)

·         Presentation for the focus group in week 5 (Role-Play)

 

You must submit to GOALS

 

·         Meeting agenda x 2

·         Email to the marketing team

·         Meeting preparation table

·         Reflection – meeting with the Marketing Team

·         Meeting minutes x 2

·         Email to the CEO x 3

·         Email to stakeholders

·         Meeting, presentation and negotiation – preparation table

·         PowerPoint x 2

·         Reflection – Meeting with stakeholders

·         Peer Review forms

·         Focus group presentation

·         Testing feedback forms

·         Reflection on the focus group

Resources and equipment •        Computer with Internet access

•        Access to Microsoft Office suites or similar software

•        Learning material

•        Scenario for assessment as provided

•        Appendices as provided

•        Relevant policies and procedures as provided

•        Templates as provided

 

Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Complete the following activities:

 

You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).

The Marketing Manager is going on maternity leave, and her replacement won’t start for another four weeks. As you are in charge of the new campus project, the CEO asked you to assist the marketing team in developing the following:

  • A promotional message to advertise the new campus in Sydney
  • A mood board to inspire the design of a new website dedicated to the new campus

This assessment requires you to:

  • Work in collaboration with the marketing team to draft your promotional message and mood board
  • Present your draft work to relevant stakeholders for feedback and approval
  • Negotiate changes to the promotional message and mood board
  • Present and test the finalised work using a focus group

 

Task 2.1 Meeting with the Marketing Team

 

Schedule a time with the trainer and assessor in week 3 of class to meet with the marketing team (played by a group of classmates). This is a Role-Play.

The meeting is about brainstorming ideas for the promotional message and the mood board.

The trainer and assessor will validate that the meeting took place and provide feedback on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.

  1. Organise the meeting (20-30 minutes)

 

Stakeholders availability is as follows:

 

Team Member Role Availability
Jason Content Writer Monday 10-12

Tuesday 16-17

Thursday 10-13

Friday 15-16

Maria Marketing Officer Monday 9-10

Wednesday 13-14

Thursday 12-13

Logan Social Media Officer

(Part-Time)

Wednesday 16-17

Thursday 12:30-13:30

Friday 12-13

 

  1. Develop a meeting agenda (Template 1).

Include 3-4 agenda items, consider staff availability when scheduling a time for the meeting.

Template 1 -Meeting Agenda

Meeting Agenda
Meeting Title Promotional message and MoodBoard Feedback
Date and Time 08/04/2022
Location Conference room
Attendees Maria, Logan and Jason
Content
Items for discussion Presenter Duration
Promotional message and Mood Board Rationale Maria 7 minutes
Impact requirements of market must be discussed as per competitor website Maria 7 minutes
Ideas of moodboard must be shared Logan 7 minutes
Review of Action Items from the previous meeting NA
Proposals for the next meeting agenda Marketing manager 7 minutes
Message ideas for promotion must be shared Jason 10 Minutes

 

  1. Write an email to the team to inform them about the meeting.

Attach the meeting agenda and mention any other relevant meeting material in the message body (example: link to competitors’ website).

Use Template 2.

The email text should be grammatically correctand written in an appropriate (polite, business-like) style.

(50-100 words)

Template 2 -Email

Email to Marketing Team
To: Jason, Logan and Maria
Cc:
Bcc:
Subject: For activities of promotions
Date email is sent:
Attachments: Promotioanl message and meeting miutes drafting
 

Respected Team,

This email is to advise you that perhaps the CEO have asked me to produce marketing messaging to market the Diploma of Leadership and Management program to college grads. I’m pleased to inform that early severe droughts of the advertising messages and mood board have begun. A meeting was held to brainstorm fresh ideas for the aesthetically attractive goal which we needed. As a result, we’ve designed a mood board again for MMI corporation, and a marketing messages to go with it. The sales and meeting minutes are included in the file.

 

Thanking you

Kindest regards

 

 

 

  1. Prepare for the meeting

 

Reflect on the meeting requirements and prepare for the meeting. Complete the table below:

 

Meeting preparation
Authority to present

 

What is your authority to organise and facilitate this meeting?

Chairperson
Compliance

 

Identify any compliance requirements (2-3).

For instance:

·          Information subject to confidentiality

·          Adherence to policy and procedures

·          WHS considerations

1. MMI quality standards

2. Board of directors expectations

3. Health and safety regulation compliance

4. Information confidentiality.

Information needs

 

What do participants need to know? What is the purpose of the meeting? (2-3 key items)

This meeting goal is about creating the various ideas for the program of diploma leadership for students and by drafting of promotional messages and Website’s mood board of various international students.
Position

 

Describe your position in line with the purpose of the meeting. For example, how will you ensure that the meeting has clear outcomes? How will you allow everybody to engage in the brainstorming? (30-50 words)

The meeting’s effectiveness would have been assured if there were a specific agenda with timelines and goals with each topic. The meeting’s subject and goals would’ve been communicated to participants in preparation.

To get everybody interested in the brainstorming session, the Round Robin approach are used.

 

  1. Conduct the meeting (20-30 minutes)

Facilitate the meeting with the marketing team:

  • Explain the meeting objectives and seek consensus
  • Assign roles such as the meeting chair and note-taker
  • Facilitate the brainstorming
  • Make sure that all team members participate actively
  • Lead the meeting to achieve clear outcomes
  • Use active listening and questioning to seek information and confirm understanding
  • Adapt your communication style to build trust with the team
  • Create a positive work environment during the meeting

Reflect on the meeting and answer the questions in the table below.

(50-100 words in total)

Reflection – meeting with the Marketing Team
How did you take notes during the meeting? Notes of meeting is been taken in meeting minutes format
Who chaired the meeting? Marketing manager
How did you facilitate the meeting? Provide an example. I coordinated the meeting by ensuring everybody had access to the agenda. I started the meeting by offering a warm welcome to all guests and laying out the requirements. I made sure that now the meeting’s agenda and processes were followed, and also supporting other people’s ideas and viewpoints. I recommended, for example, that we use a cyclic table style to enable for consecutive entry out of each participant.
What did you do well? What could you improve? Agenda of meeting is been managed by us and meeting protocols has been managed. Participants is been engaged and items is been discussed. This must be improved by having better timestamp.

 

  1. Write the meeting minutes

 

Record the meeting minutes using Template 3.

 

Template 3 -Meeting Minutes

Meeting Minutes
Meeting Title Mood board and promotional message discussion
Date and Time 08/04/2022
Location Conference room
Attendees Logan, Marketing manager, Jason and Maria
Apologies NA
Summary of Discussion
Marketing impact discussion Marketing analysis of competitor website has been presented by Maria having the main analysis
Ideas must be shared Ideas has been discussed by Jason for the content and structure of the message which must be followed by Maria and Jason who has been giving the inputs and feedback
Moodboard ideas Logan is been presented the mood board design ideas and this has invited recommendations from Jason and Maria has given the inputs.
Action Items
Responsibility Deadline
Moodboard designing and draft design Logan 08/04/2022
Promotional message idea refining Jason 08/04/2022

 

  1. Inform stakeholders of the outcome of the meeting

Write an email to the CEO, Ms Deborah Red, to inform her about the ideas brainstormed during the meeting and your choice with the promotional message and mood board.

Include a draft of the promotional message and mood board in the message body. Please note that the mood board can be as simple as a collage of images.

Attach the meeting minutes to the email.

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(60-100 words)

Template 2 -Email

Email to the CEO
To: Deborah Red
Cc:
Bcc:
Subject: Mood board designing and promotional message
Date email is sent: 08/04/2022
Attachments:Meeting minutes
 

Respected Ma’am,

 

The purpose of such an email is to keep you posted on our performance on the project you’ve assigned to me. The advertising agency had sessions in which we reviewed different thoughts and points of view, which contributed in the development of the plan we might have designed. All of the guests offered their information and insights about how to use compelling promotional material and mood boards to effectively market our university to international students. The recommended mood board and promotional material are outlined below:

The meetings are also supplied as a download. Your valuable input or idea is much appreciated.

 

Thanking you

Kindest regards

 

Task 2.2 Present to and negotiate the draft work with relevant stakeholders

 

Schedule a time with the trainer and assessor in week 4 of class to meet with relevant stakeholders (played by a group of classmates). This is a Role-Play.

The meeting is about :

  • Presenting your draft work for the promotional message and the mood board
  • Gather feedback and input from stakeholders
  • Negotiate changes and improvements
  • Obtain approval

The trainer and assessor will validate that the meeting took place and provide feedback on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.

 

  1. Organise the meeting (20-30 minutes)

 

Stakeholders availability is as follows:

 

Stakeholder Role Availability
Deborah Red CEO Tuesday 11-12

Thursday 16-17

Leonard Black CFO Monday 12-13

Wednesday 10-11

Thursday 15-17

Taylor Duncan Academic Manager Monday 12-14

Tuesday 10-12

Thursday 12-17

Friday 9-10

 

  1. Develop a meeting agenda (Template 1).

Include 3-4 agenda items, consider staff availability when scheduling a time for the meeting.

Template 1 -Meeting Agenda

Meeting Agenda
Meeting Title Improvements in Promotional message and Moodboard feedback
Date and Time 08/04/2022
Location Conference room
Attendees Leonard Black, taylor Duncan, Marketing manager and Deborah Red
Content
Items for discussion Presenter Duration
Ideas and strategies introduction Marketing manager 12 minutes
Promotional message and mood board presentation Marketing manager 12 minutes
Changes and Improvements negotiation CEO, CFO, Marketing manager and Academic manager 17 minutes
Review of Action Items from the previous meeting NA
Proposals for the next meeting agenda Marketing manager 7 minutes

 

  1. Write an email to the stakeholders to inform them of the meeting.

Attach the meeting agenda and mention any other relevant meeting material in the message body (example: link to competitors’ website).

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(50-100 words)

Template 2 -Email

Email to Stakeholders
To: CFO, Academic manager, Marketing team, CEO
Cc:
Bcc:
Subject: Work negotiation and presentation drafting
Date email is sent: 10/04/2022
Attachments:
 Respected team,

 

The purpose of this email is to invite all to a meeting where the advertising agency will present and evaluate the promotional campaign works for the Diploma of Leadership and Management program.

We aim to obtain comments and data from you, the attendees, during this meeting so that we may talk about any necessary modifications or changes and also get your approval.

 

This meeting is being happened in the meeting room on Saturday, 10/04/2022 on 11:00 AM

 

 

  1. Prepare for the meeting

 

Reflect on the meeting requirements and prepare for the meeting, the negotiation and the presentation.

 

Assume the following:

  • The implementation of your proposal for the promotional message and the website would be 10% over budget. The CFO does not want to run any project over budget.
  • The CFO is detailed oriented; he likes facts and data; he is efficient and to the point. He is not a risk-taker.
  • The Academic Manager is not assertive but responsive; she values the quality of the courses. She is a low-risk taker and compliance-driven. She can be over-sensitive, emotional and sometimes dramatic.
  • The CEO is a risk-taker, decisive and determined. She is strong-minded. She can be impatient, inflexible, and a poor listener.
  • The CEO would be happy to spend additional money on your proposal, but she knows that the board would not accept a higher budget.
  • The CEO wants an engaging and professionally structured presentation.

 

When conducting the meeting, please note that your classmates will play their roles based on the scenario described above.

 

Complete the table below:

 

Meeting, presentation and negotiation –  preparation
Authority to present

 

What is your authority to organise and present in this meeting?

There is the responsibility of marketing manager for services promotion, brands, business and products and they will be in charge in marketing strategies and pricing development and business leads is to be generated.
Compliance

 

Identify any compliance requirements (2-3).

For instance:

·          Information subject to confidentiality

·          Adherence to policy and procedures

·          WHS considerations

Compliance requirements must be as follows

1. MMI policies and procedures

2. MMI quality standards

3. Board of directors

Information needs

 

What do the stakeholders need to know? What is the purpose of the meeting? (2-3 key items)

Participants is been required for knowing the different objectives, course, goals and values of the company.
Position

 

Describe your position in line with the purpose of this meeting. For example, how can you influence the stakeholders to approve your draft work? (30-50 words)

In this attendees is been need for containing the overview of organization that can include the statistical data and development of new systems and stakeholders involvement.
Forum

 

Outline the forum of choice for the presentation, including details. For instance, how the meeting will be structured.

This meeting would start having overview of issues should be discussed and room of presentation is to be followed by comments, reviews and time.
Communication

 

Determine and outline the tone, structure and style of communication of the presentation according to the target audience.

Meeting sound, format, target audience and arrangement must be formal, constructive and respectful
Presentation

Prepare a brief PowerPoint presentation

(5-6 slides) to present the promotional message and the mood board.

Include a slide for Q&A.

Submit the PowerPoint with the assessment. Call this PowerPoint 1.

 

Objectives of the negotiation

 

Identify the objectives of the negotiation during the meeting (2-3)

1. Obstacles is to be remived that can be faced by company

2. fair and reasonable budhget is to be set for project

3. Relation is to be maintained with stakeholders

Needs and requirements from stakeholders

 

Identify needs and requirements from stakeholders (4-5). Hint: refer to the scenario provided and the Case Study in Appendix 1.

To expand the industry’s permanent base to Sydney, wherein training program is becoming increasingly popular.

 

To expand the course options, add a new qualification to the registration section.

 

Boost the number of regular consumers who participate in approved programmes.

 

Rethinking authorised business courses to add a work component over the semester to make them more accessible to international students.

Issues and problems

 

Identify potential issues and problems. (3-4)

CFO is not approved by promotional message and mood board

CFO is not been agreed to budget.

Position and supporting arguments

 

Prepare position and supporting arguments for the negotiation.

School must be researched by some students which is been enrolled.

 

  1. Conduct the meeting (20-30 minutes)

Facilitate the meeting with the stakeholders:

  • Explain the meeting objectives and seek consensus
  • Assign roles such as chair and note-taker
  • Facilitate the conversation
  • Ensure participation and engagement from stakeholders
  • Lead the meeting to achieve clear outcomes
  • Use active listening and questioning to seek information and confirm understanding
  • Adapt your communication style to build trust with the team
  • Create a positive work environment during the meeting
  • Present the promotional message and the mood board
  • Answer questions from stakeholders and provide relevant information
  • Establish areas of common ground and potential compromise
  • Manage the stakeholders’ different personalities and expectations
  • Negotiate changes and improvements
  • Achieve consensus and obtain approval for the promotional message and the mood board

Reflect on the meeting and answer the questions in the table below.

(100-150 words in total)

Reflection – Meeting with stakeholders
How did you take notes during the meeting? Written document of summary is been made by us, suggetions, feedback, key point from the stakeholders to be discussed.
Who chaired the meeting? Marketing manager
How did you facilitate the meeting? Provide an example. Clear articulation of the meeting in that stakeholders must be provided having requirements of project.
What negotiation technique/s did you use? Why? Using of the structured presentation that can include the statistical data, evidence and information.
What was the tone of your presentation? How did you positively influence stakeholders? Tone, style and structure of meeting related to target audience must be formal, positive and polite.
What did you do well? What could you improve? This can be smooth and effective.

 

  1. Peer- review
  • Provide the stakeholders with the feedback report form (Template 4) before the presentation, in soft or hard copy, to take notes.
  • Ask your classmates to complete the feedback report, sign and date.
  • Provide evidence that the feedback reports were completed: a scanned copy of the forms attached to your submission.
  • Take the feedback received into consideration and finalise the promotional message and the mood board to present to the focus group in Task 2.3.

 

Template 4 -Feedback Report

Peer Review Form
Full Name and signature of the student completing the peer review. Full Name:

 

 

Signature:

Date
The Project Manager facilitated the meeting effectively by encouraging participation and feedback. Strongly Agree Agree Neutral Disagree Strongly Disagree
The Project Manager demonstrated positive reception of ideas and acknowledged suggestions, improvements and feedback. Strongly Agree Agree Neutral Disagree Strongly Disagree
The presentation was engaging, informative and professionally delivered. Strongly Agree Agree Neutral Disagree Strongly Disagree
The Project Manager established a relationship of mutual trust and respect with the stakeholders. Strongly Agree Agree Neutral Disagree Strongly Disagree
The Project Manager negotiated effectively with the stakeholders. Strongly Agree Agree Neutral Disagree Strongly Disagree
The Project Manager used active listening and questioning when discussing and clarifying information and to confirm understanding. Strongly Agree Agree Neutral Disagree Strongly Disagree
The outcome of the meeting was…. Exceptional Excellent Very Good Good Fair Poor Very Poor
Overall, the meeting was … Exceptional Excellent Very Good Good Fair Poor Very Poor
Feedback about organising and facilitating the meeting.

(30-50 words)

The team’s architecture may be improved for completing tasks, and indeed the moderators and presentation must complete work in a timely manner (Arnold, et al., 2015).
Feedback about negotiation skills.

(30-50 words)

 

With excellent diplomatic skills, the amount of uncertainty and understanding that arises as a result of an inadequate information or exposition may be decreased.

 

Feedback about the presentation.

(30-50 words)

The powerpoint was well-organized and well-structured, and it was simple to read and comprehend.

 

  1. Write the meeting minutes

 

Record the meeting minutes using Template 3.

 

Template 3 -Meeting Minutes

Meeting Minutes
Meeting Title The atmosphere board is shown, as well as the promotional strategy that is offered.
Date and Time 6 april 2022

1:00 to 1:30

Location Conference hall
Attendees Taylor Duncan, Leonard Black, Deborah Red
Apologies NA
Summary of Discussion
Mood boards and advertising message draught presentations. 1) The proposal was taken into consideration.

2) The attendees submitted their opinions and comments (Dike, et al., 2015).

Questions and answers, as well as feedback

 

1) For help, there must have been images with in subjects.

2) Sample booklets and PowerPoint presentations are utilised.

Responsibility Deadline
<It is possible to improve the advertising messages.> Marketing of team 6 April 2022
< The kanban board might be better> Marketing of team 7 April 2022

 

 

  1. Inform stakeholders of the outcome of the meeting

Write an email to the CEO, Ms Deborah Red, to summarise the outcome of the meeting.

Summarise the agreed changes and improvements, and describe the actions taken to implement the agreed changes.

Attach the meeting minutes to the email.

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(60-100 words)

Template 2 -Email

Email to the CEO
To: Ms. Deborah Red
Cc:
Bcc:
Subject:
Date email is sent: meeting minutes
Attachments:Additional measures, as well as agreed-upon enhancements and adjustments
 

Ms. Red,

 

The purpose of this email is to advise you that enhancements and adjustments have already been introduced to the employment conditions. The study is carried out, and the significance of social networks is highlighted in order to emphasize the relevance of spending in the sector. The appropriate activities will be made in order to comply with the suggestions. The minutes of the meeting are appended below.

 

Warm regards

Manager of marketing

 

 

 

Task 2.3 Present to a focus group

 

This task requires you to test the finalised promotional message and mood board with a focus group.

Schedule a time with the trainer and assessor in week 5 of class and present the finalised work to a group of classmates who will play the role of prospective students (target group in the focus group) in simulated work conditions.This is a Role-Play.

Duration: 15-20 minutes.

The trainer and assessor will evaluate your performance during the Role-Play and provide feedback on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.

Before the presentation

  • Plan for the presentation. Complete the table below:

 

Focus group presentation –  preparation
Authority to present

 

What is your authority to organise and present to the focus group?

Because he or she is in charge of developing advertising campaigns, producing new sales opportunities, and supervising advertisement department staff, the marketing strategy for advertising enterprises, services, items, or brands is his or her responsibility.

 

 

 

Compliance

 

Identify any compliance requirements (2-3).

For instance:

·          Information subject to confidentiality

·          Adherence to policy and procedures

·          WHS considerations

The industry’s policies or processes.

 

Anything that must remain confidential.

 

Attending university requirements

 

 

Information needs

 

What does the focus group need to know? What is the purpose of the focus group? (2-3 key items)

Participants should be informed of the organization.it goals, objectives, values, and visions.

 

The importance of these programs in supporting career advancement must be understood by the participant.

Position

 

Describe your position in line with the purpose of communication. For example, how can you collect unbiased and objective feedback from the focus group? (30-50 words)

According to the target audience, the sound, form, and appearance of this meeting had to be formal, constructive, and enjoyable. To attract foreign students, the program’s aim and the different programs it offers must be presented in an aesthetically compelling and accessible manner. It is necessary to have communication skills, but also stress management and mental stability (Mládková, 2012).
Forum

 

Outline the forum of choice for the presentation, including details. For instance, how the testing will be structured.

The conference will present an overview of the topics to be covered, as well as a place for exhibitors, before moving on to a period for questions, suggestions, and observations.

 

Communication

 

Determine and outline the tone, structure and style of communication of the presentation to the focus.

Based on its intended population, the tone, style, and structure of this workshop may be conversational, positive, respectful, and honest.
Presentation

Prepare a brief PowerPoint presentation

(5-6 slides) to present the finalised promotional message and the mood board to the focus group.

Include a slide for Q&A.

 

 

 

 

  • Prepare to provide the testing feedback form (Template 5) to each participant in the focus group (soft or hard copy).

 

Template 5 -Testing feedback form

Testing Feedback Form
Date:

Name of the student providing feedback:

Thank you for participating in this focus group.

You will be presented with a promotional message for the new campus in Sydney and a mood board for a website promoting the campus to prospective students students.

Please answer the questions below and let us know what we are doing right and what we can improve.

Question Your answer
Describe your first impression of the promotional message about the new campus in 3 words.
Would the message lead you to find out more about the school and campus? Y ☐

N ✓

How would you describe the tone of the message? Use one adjective that best describes it. Polite
Would you visit the campus based on the appeal of the promotional message? Y ✓

N ☐

When looking at the mood board, what did you think (tick all that applies): I liked the colours Y ✓N ☐

Why?

 

The design is appealing Y ✓N ☐

Why?

 

I would explore the website Y N ☐

Why?

 

Would you change anything?  Y ✓N ☐

If yes, what?

 

 

What caught your attention in the mood board? Why?
Do you have any questions, observations, or feedback that you would like to share? Y ✓

N ☐

If yes, please provide your comments below:

 

 

During the presentation

  • Explain the objective of the focus group presentation
  • Present the finalised promotional message and mood board
  • Ensure participation and engagement from the focus group
  • Use active listening and questioning to seek information and confirm understanding
  • Adapt your communication style to build trust with the focus group
  • Create a positive environment during the focus group
  • Answer questions from the focus group and provide relevant information
  • Collect feedback from the focus group

After the presentation

  • Provide evidence that the feedback reports were completed: a scanned copy of the forms attached to your submission
  • Reflect on the presentation to the focus group and answer the questions in the table below.

(50-100 words in total)

Reflection – Meeting with stakeholders
How did you facilitate the focus group? By motivating and interacting with others while maintaining an optimistic outlook.

 

What did you find most challenging during the presentation? It’s challenging to capture the interest the enthusiasm of the focus group.

 

Provide an example of a question you answered. What makes the program stand out to others?

 

What did you do well? What could you improve? Communications approaches that are acceptable will be employed.

 

  • Write an email to the CEO, Ms Deborah Red, to summarise the focus group’s outcome.

Summarise the feedback received by the focus group and how you will follow up on that feedback.

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(50-100 words)

Template 2 -Email

Email to the CEO
To: Deborah Red and CEO
Cc:
Bcc:
Subject: the outcomes of focus group
Date email is sent:
Attachments:
Dear Ms. Deborah Red

This email is to notify you of the findings of the roundtable discussion, as well as the techniques we will use to anticipate and respond to your input.

 

We are happy to report that all of the responses have been favourable, and the overseas students have expressed their gratitude.

 

All of the children were captivated and included in storyboard as a result of our tone and advertising message. This excellent outcome would have not been possible with out ideas received from consumers and the marketing firm. We are pleased with our accomplishments and effort.

 

We eagerly await your useful suggestions and input on this matter.

Regards

Marketing manager

 

References 

Please include your references below:

 

(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)

 

Mládková, L. (2012). Leadership in management of knowledge workers. Procedia-Social and Behavioral Sciences41, 243-250.

 

Dike, V. E., Odiwe, K., Ehujor, D. M., & Dike, V. E. (2015). Leadership and management in the 21st-century organizations: A practical approach. World Journal of Social Science Research2(2).

 

Arnold, R., Fletcher, D., & Anderson, R. (2015). Leadership and management in elite sport: Factors perceived to influence performance. International journal of sports science & coaching10(2-3), 285-304.

 

 

 

 

 

BSBCMM511 Communicate with influence

 

 

Table of Contents

Assessment Task 1. 3

Assessment task 2. 8

Activity 1. 8

Activity 2. 13

Activity 3. 19

Activity 4. 24

Activity 5. 26

Assessment 3. 29

Activity 1. 29

Activity 2. 29

Activity 3. 30

References. 32

 

 

 

Assessment Task 1

Question 1

The key principles of Cross-cultural communication:

  1. Do not prompt dissimilarity instantly.
  2. Be accustomed to your spectators.
  3. Always preserve politeness and admiration.
  4. Use photographic statements, when conceivable.
  5. Be relaxed and be mindful (Ting-Toomey, et al.,2018).

Question 2

The key features of structured meeting procedures:

  1. Ask individuals what they necessary.
  2. Always be genuine with the time.
  3. Assigned prospects for contribution, inquiries, and deliberations.
  4. Continue instruction and determination of the conference.
  5. Consume a program and send it primarily.
  6. interconnect the resolution and anticipated consequences.
  7. retain the conference attentive and affecting.

Question 3

The effective techniques to ensure meetings are inclusive for all participants:

  1. Confirm each speech is heard.
  2. Be translucent about how conclusions are completed.
  3. Variety contented to revenue hazards.
  4. Permit sufficient time for persons to underwrite.
  5. Always energetic or contemporary for attending to everybody.

Question 4

  1. Communication tone – It types you a respectable humanoid, it supports your cut finished, substitutes face to face statement, also figures specialist. It supports and delivers emphasis or inspiration, and types you dissimilar.
  2. Communication structure – It refers to the design of a statement web in which an individual can interconnect with an instant higher. It supports announcements at all stages.
  3. communication style – A violent elegance of announcement in which persons direct their spirits and thoughts and support their requirements in a technique that disturbs the human rights of others. Thus, it is vocally and unmannerly.
  4. communication impacts on others – To inspire others Continuously entertainment with truthfulness, revenue care of yourself, be applicable with your services, and occupy with others (Blewitt, et al.,2018).

Question 5

 

 

 

 

 

 

 

 

 

 

Question 6

The three techniques of Negotiations:

  1. Hard Method – It contains challenges by using enormously inexpensive bartering. Solid negotiating underlines the consequences.
  2. Soft method – It includes resilience, where the one gathering attempts solid to encounter the welfare of the other gathering and sacrifices their benefits.
  3. Principled cooperation – It comprises the attention on welfare, not the locations, and it divorces the persons from the problematic.

Question 7

The five techniques of mediation:

  1. Use the correct words – keep expression and slogan excellent suitable to the setting and attend for what resonances correct.
  2. accelerate translucent statement – Reaction the queries punctually, decently, also motive involved. Update the personnel or associates quickly afterward knowledge of the data.
  3. stay independent and deliver cognitive – It classifies the expert to make the choice, and founds the subjects to be obvious.
  4. Decrease the strength of a conflict – when you decrease somebody or approximately state, your entertainment to recover the condition.
  5. setting up a deferential effort ethos – Be deliberate, inspire others, be cooperative, and generate an operative gratitude package (VanderWeele, et al.,2016).

Question 8

  1. Assertiveness – the three key features are:
  2. They positively portion their estimation.
  3. Continuously existing deferential for others.
  4. They can rapid what they texture and preserve contented with individuals.
  5. Negotiation – the two key features are:
  6. Discovery of an intermediate pounded.
  7. A spinal and out pending a determination can be decided.
  8. Using appropriate communication – the four key features are:
  9. Continuously Strong, well-mannered, be straight, and specialized.
  10. Continuously be optimistic in speaking with everybody, and energetic in attending.
  11. Interactions the statistics and material.
  12. Use voiced and non-verbal announcements correctly.

Question 9

The Two accepted techniques for de-escalating conflict incidents:

  1. Overlook stimulating queries and save your quality and body linguistic unbiassed.
  2. Emphasis on the opinions overdue the spirits.

Question 10

The four key features of organizational policies and procedures:

  1. Absence or protected intimate material at all periods.
  2. Individuals reveal information to other workers when it is needed and official.
  3. scrap intimate permits when they are no lengthier needed.
  4. variety indisputable they only opinion intimate material on protected devices.

Question 11

The two managers’ implications of legal responsibilities to maintain confidentiality:

  1. A concealment arrangement is legitimately compulsory.
  2. The company might be accepting financial compensation from the workforce (Sikka, et al.,2019).

 

 

 

 

 

 

 

Assessment task 2

Activity 1

Question 1A

  • The Board of Directors has the authority to present information regarding Governance matters.
  • Management has the authority to present the innovations.
  • Top Level Management of the organization authority to present the organizational direction and strategies.
  • The risk Department has the authority to present the WHS issues.
  • Marketing Opportunities will be presented by the marketing department of the organization (Williams, et al., 2018).

Question 1B

  • Communication Policy and Procedure as well as Negotiation Policy and Procedure will be related to the negotiation and presentation.
  • Meeting Policy and Procedure is related to leading and participating in meetings.
  • Policy Presentation is related to making presentations (Williams, et al., 2018).

Question 1C

The confidentiality policy outlines information of Confidentiality, and it can secure the confidential information of all the employees as well as clients, customers in the organization. The information will be disclosed only to the authorized manager of the organization so that it cannot be shared with any other employees.

Question 2

Information Subject to Confidentiality Outline how you would manage appropriately
Confidential information of employees Confidential information of employees will be managed by storing it in the soft drive and ensuring that it will not be shared with everyone so that confidential information of employees will be stored privately.
Financial information of the organization It will be stored in the books and accounts and it will not be shared with everyone until and unless the person has an authorized person, or they have the authority to seek that financial information (Bingham, et al., 2019).

Question 3

Information that is required by the Senior Management team for taking the robust decision are such as –

  1. Information required regarding the performance of all staff members.
  2. Second information is what are the targets that all staff members need to achieve
  3. Another piece of information required is what are the marketing opportunities required for expanding the business in different areas (Bingham, et al., 2019).
  4. The next information required is what are the threats that can become while expanding the business in different areas of the world.
  5. The tools and techniques that can be used information that is required for the senior management team to taking a robust decision.

Question 4

The two objectives which are used in this process for negotiation are:

1 Building communication with the investors of the company and the organization. also, by building networks with other businesses man and the people who are willing to invest in the organization with the help of this company will be able to get more investors and increase the number of funds in the organization (Prager, 2015).

2 during the process of the negotiation we have to choose the formal and the sweet gesture while communicating with the other members of the organization to give their support and the 10% of their shares in the company for better development (Prager, 2015).

Question 5

During the process of the expansion of the data of the company and increasing the working ability of the organization there might be chances of the potential issue will be increasing in the company.

1 division in the groups as the stakeholders of the organization have the groups and this will divide the all team of the boards of directors of the organization will be divide into two parts which may lead serious issue in the organization.

2 there are also, conflicts will be created among the employees of the organization as they will not be able to receive perfect and clear orders from the management team of the organization, and due to the low amount of capital in the company they would not be able to pay the wages on time and this will lead to a serious issue in the company.

Question 6

The main objective of the organization is to lead to two supportive arguments in the organization that are:

1 The argument will be led between the employees and the management team of the organization as is because of the not getting the proper amount of the wages and the salary on time as the company has the issue in the capital and the fund.

2 another argument in the organization that is led is between the company investors and the stakeholders of the organization as the organization needs more amount of funding for implementing the projects and this makes the big project which needs more amounts of cost.

Question 7

The two most important ideas are on the common ground and could establish reach a potential compromise in the organization of the company.

1 The first potential compromise will be lead to the development of the company and for that, they have to increase the funds in the organization, as I have discussed with the senior management team, Gary and their other initials changes need in the company project development.

2 taking helps with another industry as this is a compromise deal which helps the organization to get the fund for the investment and the development of the company as the company will sign the contract of giving them 20% of the project development will help the company to get more investors from the other industries (Fletcher, et al., 2019).

Question 8

According schedules and the timings of the senior management team members are very important in the meetings as the company needs to discuss serious and important points in the organization as they have to also, understand the company deals as the company is getting or developing the new project in the organization so based on this I will choose the meeting schedule 1st which is going to happen after first meeting within the 10 days to discuss the important deals of the company project and the development of the expansion (Cremades, 2016).

Question 9

Industry –

 

finance

Accountings

Fundings

 

Media –

 

news channels, magazines, and advertisement

 

Government organization Construction

Australia government authority

Australia construction (Odell, 2018).

Events  

ACE meetings

Event

Board of meetings of ACE

 

Communication channel-  

TV

Radios

News channel

 

 

 

 

Question 10

Tone –

 

 

sweet

Formal

Straight forward (Odell, 2018).

 

Structure – the starting of the meetings with the motive

After that introduce the purpose of the meetings.

Then implement the plan in the organization.

Style of communication

 

Style of communication and presentation This describes the company’s opportunity and the new ideas that are going to be implemented in the company (Fletcher, et al., 2019).

 

Activity 2

Presentation

 

(Bechini, et al., 2017).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Activity 3

Meeting Agenda

date: 31 March time: 11 am
Meeting name: Strategy for ACE to capitalize on establishing infrastructure.
Location: Meeting room
Meeting Purpose Increasing the capitalization level in the organization to establish the infrastructure.
Agenda item/ Running order

 

Presented by

Name of the person who will present the agenda item.

Duration

Assigned length of presentation and discussion.

Welcome and outline of meeting purpose Chair 2 minutes
Good morning everyone and thanks for coming. As you all the reason for this meeting and the purpose behind this is to make sure to follow the new strategies which help the organization increase the capital level in the company and we have to get more investors in the company. Operation manager 25 minutes
There is the estimated value of the product cost is around $12,200.00 and on the other hand, the comparable competition RRP of the product is $28,900.00 this is the reason we have to increase the amount of capitalism in the company. Finance manager 15 minutes.
 

Increasing the annual profit in the organization is also compulsory as this is the best thing to do for the company to develop I request the other investors please give their 10% of share to the company the increase the capital.

Investment manager 10 minutes
As we have to maintain the employment of the company and the staff members that helps the company to earn more profit and also, we have to maintain the quality and the service standards this will help the company to develop a better base of the consumer for the organization.

 

 

Operation manager

20 minutes
Next meeting: _________22/04/22______________

 

Email

To: seniormangementeam@au.in

From: operationmanager@au.in

Subject: inviting the team members to a meeting

As we are going to discuss the meeting agenda as the company needs more amount of capitalization is required for the development of the company project and then there is a need for more investment needs which is discussed in this meeting.

Thank you

Regards

 

 

Activity 4

Presentation Meeting

Meeting Agenda

date:31 March 2022 time:20 Minutes
Meeting name: Proposed expansion into the horse-float product line.
Location: Conference hall
Meeting Purpose Be clear and better communicate with stakeholders.
Agenda item/ Running order

 

Presented by

Name of the person who will present the agenda item.

Duration

Assigned length of presentation and discussion.

Welcome and outline of meeting purpose Chair 2 minutes
Importance of expansion into a horse-float product line  HR manager  

5 minutes

Objectives of seeking consensus CEO 5 minutes
Types of expansion into the horse-float product line will be discussed Senior manager 2 3 minutes
Find out the Outcomes of expansion into the horse-float product line

 

HR Manager       7 minutes
Next meeting: __________/xx/xx______________

 

Meeting

HR manager – Hello Good Morning All

Senior Manager 1 – Good Morning, today we are here to discuss the meeting for the proposed expansion into the horse-float product line.

Senior manager 2 – Yes, how do they pursue compromise on meeting objectives?

CEO – Be enthusiastic about the effort to the explanation that is best for everybody, not impartial what is superlative for you. What is the importance of expansion into a horse-float product line?

HR manager – Increasing your invention contour that can extend your target spectators and exposed your client base is significant.

Senior manager 1- It removes the hazard of behind regulars concluded valuing conclusions. It is an imperative development approach for small industries.

CEO – The dependable material must come from reliable foundations. What are the types of expansion into the horse-float product line?

Senior Manager 2 – The several types of creation line expansion such as presentation, development, and deterioration. Once the corporations produce their productions by accepting a market development approach.

Senior manager 2 – okay. So, what are the consequences of the enlargement?

HR manager – To increase the corporation projection planetary attendance, improve extra probable clients, it amplified revenues, and afford superior advertising effectiveness.

CEO – Exactly, it is a method of converging on your clients and contributing them attachments or alternatives of the goods they previously loved. Thank you.

 

Activity 5

Question 1

1

Not happy at all

2

Below Average

3

Average

4

Good

5

Very Good

 

 

 

 

 

 

 

ü

 

 

 

 

Question 2

# Areas of Improvement
1  Time management happen limits and achieve their while, the improved individuals can multitask, and additional creative they resolve to be at exertion.

 

 

2 Tolerant feedback when somebody is generous with your response, it is significant to attend sensibly to what they are proverb. Survey up in the extended period (Klimecka-Tatar, et al.,2020).

 

 

 

 

 

Activity 6

Email

To: seniormanagementteam@canvasexperts.au.in

From: operationsmanager@canvasexperts.au.in

Subject – Follow up email

Respected Sir,

Herein I am informing you that this mail is regarding the follow-up. As you all have attended the meeting, so I want to follow up with you all. Also, what are the meeting outcomes, or if you have any questions, then you can contact me and ask any questions related to anything. As I am an Operations Manager and can ask any questions related to the operations of the organization, as well as we will provide the best alternatives to your queries and solve your questions so that you will be satisfied with your work.

For any queries, respond to this email only.

Thank You

Operations Manager

 

Assessment  Task 3

Activity 1

Question 1

According to the ACE communication and the presentation policy and the procedures, this has been clear that the CEO of the organization has the authority to delegate the presentation of the materials on my behalf of the organization as they are also equally members of the organization (Shelomi, et al., 2016).

Question 2

The quality of the products
Features of the vehicles
Price and the warranty periods of the products (Chesser, 2021).

 

Activity 2

Presentation model

Reliable information RRP is usually $16,990.00.
Product features Towing size: 2200mm x 1700mm

The slide-out floor under the bed is 2200mm x 1700mm (Shelomi, et al., 2016)

Queens size bed with additional storage under mattress

Slide-out kitchen with sink and stovetop

Storage box

Foldout canvas room 4550mmx 2300mm

Stainless Steel water tank (70L) with electric pump

 Special Expo price point $17,550.00
 Be clear and conscious The off-road suspension (Chesser, 2021).
 The launch date of the new product 21st April 2022

 

Activity 3

Meeting topic presenting the launch of the new compact camper trailer

exclusive to expo attendees.

Place Meeting room
Minutes 2 hours
Members CEO

Expo Manager

Expo Team Member #1

Expo Team Member #2

 

EXPO manager – as a member of the organization this is my duty as I am going to launch the new trailer of the EXPO motors on the market. That is known as the new compact camper trailer.

CEO- yeah this is a great opportunity that you are receiving and the presentation will be done online with the help of the internet.

EXPO team manager 1- we are going to handle and circulate the A4 marketing flyer in the market.

EXPO team manager 2- yes sir, we have arranged all the information and the details and set up the background to launch the product of the company.

CEO- all the members have to track the sales of the company’s new products launch got it.

EXPO team managers 2 and 1- okay sir!

References

Bechini, A., Bonanni, P., Lauri, S., Tiscione, E., Levi, M., Prato, R., … &Boccalini, S. (2017). Strategies and actions of multi-purpose health communication on vaccine preventable infectious diseases in order to increase vaccination coverage in the population: The ESCULAPIO project. Human Vaccines &Immunotherapeutics13(2), 369-375.

Bingham, A. J., Dean, S., & Castillo, J. (2019). Qualitative comparative analysis in educational policy research: Procedures, processes, and possibilities. Methodological Innovations12(2), 2059799119840982.

Blewitt, J. M., Parsons, A., & Shane, J. M. (2018). Service learning as a high-impact practice: Integrating business communication skills to benefit others. Journal of Education for Business93(8), 412-419.

Chesser, A. K. (2021). 34th International Conference on Nanotechnology & Expo. Oxidants and Antioxidants in Medical Science10(1).

Cremades, A. (2016). The art of startup fundraising: pitching investors, negotiating the deal, and everything else entrepreneurs need to know. John Wiley & Sons.

Fletcher, R., Dressler, W. H., Anderson, Z. R., & Büscher, B. (2019). Natural capital must be defended: green growth as neoliberal biopolitics. The Journal of Peasant Studies46(5), 1068-1095.

Klimecka-Tatar, D., & Ingaldi, M. (2020). How to indicate the areas for improvement in service process-the Knowledge Management and Value Stream Mapping as the crucial elements of the business approach. RevistaGestão&Tecnologia20(2), 52-74.

Odell, J. S. (2018). Negotiating the world economy. Cornell University Press.

Prager, K. (2015). Agri-environmental collaboratives for landscape management in Europe. Current Opinion in Environmental Sustainability12, 59-66.

Shelomi, M. (2016). The meat of affliction: Insects and the future of food as seen in Expo 2015. Trends in Food Science & Technology56, 175-179.

Sikka, R. S., Baer, M., Raja, A., Stuart, M., & Tompkins, M. (2019). Analytics in sports medicine: implications and responsibilities that accompany the era of big data. jbjs101(3), 276-283.

Ting-Toomey, S., & Dorjee, T. (2018). Communicating across cultures. Guilford Publications.

VanderWeele, T. J. (2016). Mediation analysis: a practitioner’s guide. Annual review of public health37, 17-32.

Williams, K., & Grant, J. (2018). A comparative review of how the policy and procedures to assess research impact evolved in Australia and the UK. Research Evaluation27(2), 93-105.

 

Communicate with influence BSBCMM 511

Assessment

Task 2

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

 

 

 

Unit Title

Unit Code

Student name
Student ID number
Student signature Date
Task Number

 

 

 

 

 

 

 

 

 

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

 

◻   Student requested reasonable adjustment for the assessment

 

 

 

Completed successfully

 

Did the student satisfactorily:

Comments Y N DNS
The student has satisfactorily completed and submitted the following:

 

·         Meeting agenda in Task 2.1.1

·         Email to the marketing team in Task 2.1.1

·         Meeting preparation table in Task 2.1.2

·         Reflection – meeting with the Marketing Team in Task 2.1.3

·         Meeting minutes in Task 2.1.4

·         Email to the CEO in Task 2.1.5

·         Meeting agenda in Task 2.2.1

·         Email to stakeholders in Task 2.2.1

·         Meeting, presentation and negotiation – preparation table in Task 2.2.2

·         PowerPoint in Task 2.2.2

·         Reflection – Meeting with stakeholders in Task 2.2.3

·         Peer Review forms in Task 2.2.4

·         Meeting minutes in Task 2.2.5

·         Email to the CEO in Task 2.2.6

·         Focus group presentation –  preparation in Task 2.3

·         PowerPoint in Task 2.3

·         Testing feedback forms in Task 2.3

·         Reflection on the focus group in Task 2.3

·         Email to the CEO in Task 2.3

 

 

 

The student organised and led the meeting with the marketing team (Role-Play):

·         Explained the meeting objectives and seek consensus

·         Assigned roles such as the meeting chair and note-taker

·         Facilitated the brainstorming

·         Made sure that all team members participate actively

·         Led the meeting to achieve clear outcomes

·         Used active listening and questioning to seek information and confirm understanding

·         Adapted communication style to build trust with the team

·         Sought consensus

·         Created a positive work environment during the meeting

 

Feedback in comments.

 

 

Demonstrated ability to:

·         Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures

·         Identify information that may be subject to confidentiality and manage appropriately

·         Identify information needs of audience and prepare a position in line with purpose of communication

 

This is evidenced by:

·         Meeting preparation table in Task 2.1.2

·         Meeting, presentation and negotiation – preparation table in Task 2.2.2

 

 

Demonstrated ability to:

·         Identify the need for meeting and schedule according to stakeholder availability

·         Prepare meeting materials and distribute to stakeholders

 

This is evidenced by:

·         Meeting agenda in Task 2.1.1

·         Email to the marketing team in Task 2.1.1

·         Meeting preparation table in Task 2.1.2

·         Meeting agenda in Task 2.2.1

·         Email to stakeholders in Task 2.2.1

·         Meeting, presentation and negotiation – preparation table in Task 2.2.2

·         PowerPoint in Task 2.2.2

 

 

Demonstrated ability to:

·         Conduct meeting and contribute to discussions

·         Seek consensus on meeting objectives

 

This is evidenced by:

·         Reflection – meeting with the Marketing Team in Task 2.1.3

·         Meeting minutes in Task 2.1.4

·         Participation in the meeting with the marketing team (Refer to Marking Sheet)

·         Reflection – Meeting with stakeholders in Task 2.2.3

·         Peer Review forms in Task 2.2.4

·         Meeting minutes in Task 2.2.5

·         Participation in the meeting with the stakeholders (Refer to Marking Sheet)

 

 

Demonstrated ability to:

·         Summarise outcomes of meetings and distribute to stakeholders

 

This is evidenced by:

·         Meeting minutes in Task 2.1.4

·         Email to the CEO in Task 2.1.5

·         Meeting minutes in Task 2.2.5

·         Email to the CEO in Task 2.2.6

 

 

The student participated in the meeting with relevant stakeholders (Role-Play):

·         Explained the meeting objectives and sought consensus

·         Assigned roles such as chair and note-taker

·         Facilitated the conversation

·         Ensured participation and engagement from stakeholders

·         Led the meeting to achieve clear outcomes

·         Used active listening and questioning to seek information and confirm understanding

·         Adapted communication style to build trust with the team

·         Created a positive work environment during the meeting

·         Presented the promotional message and the mood board

·         Answered questions from stakeholders and provide relevant information

·         Established areas of common ground and potential compromise

·         Managed the stakeholders’ different personalities and expectations

·         Negotiated changes and improvements

·         Achieved consensus and obtain approval for the promotional message and the mood board

 

Feedback in Comments.

 

 

Demonstrated ability to:

·         Identify objectives of negotiation, and needs and requirements of stakeholders

·         Identify and document potential issues and problems

·         Prepare positions and supporting arguments according to objectives

 

This is evidenced by:

·         Meeting, presentation and negotiation – preparation table in Task 2.2.2

 

 

Demonstrated ability to:

·         Communicate with stakeholders, and establish areas of common ground and potential compromise

 

This is evidenced by:

·         Reflection – Meeting with stakeholders in Task 2.2.3

·         Peer Review forms in Task 2.2.4

·         Meeting minutes in Task 2.2.5

·         Participation in meeting with stakeholders (Refer to Marking Sheet)

 

 

Demonstrated ability to:

·         Confirm and document outcomes of negotiation

 

This is evidenced by:

·         Email to the CEO in Task 2.2.6

 

 

Demonstrated ability to:

·         Identify forums to present according to organisational objectives

·         Determine tone, structure, style of communication and presentation according to target audience

·         Prepare presentation according to desired outcomes

 

This is evidenced by:

·         Meeting, presentation and negotiation – preparation table in Task 2.2.2

·         PowerPoint in Task 2.2.2

·         Focus group presentation –  preparation in Task 2.3

·         PowerPoint in Task 2.3

 

 

Demonstrated ability to:

·         Provide an opportunity for audience to ask questions

 

This is evidenced by:

·         Reflection – Meeting with stakeholders in Task 2.2.3

·         Peer Review forms in Task 2.2.4

·         Participation in meeting with stakeholders (Refer to Marking Sheet)

·         Testing feedback forms in Task 2.3

·         Reflection on the focus group in Task 2.3

·         Participation in the focus group (Refer to Marking Sheet)

 

 

Demonstrated ability to:

·         Follow up with stakeholders following presentation

·         Evaluate presentation and identify areas for improvement

 

This is evidenced by:

·         Peer Review forms in Task 2.2.4

·         Meeting minutes in Task 2.2.5

·         Email to the CEO in Task 2.2.6

·         Reflection – Meeting with stakeholders in Task 2.2.3

·         Testing feedback forms in Task 2.3

·         Reflection on the focus group in Task 2.3

·         Email to the CEO in Task 2.3

 

 

The student lead the focus group (Role-Play):

·         Explained the objective of the focus group presentation

·         Presented the finalised promotional message and mood board

·         Ensured participation and engagement from the focus group

·         Used active listening and questioning to seek information and confirm understanding

·         Adapted communication style to build trust with the focus group

·         Created a positive environment during the focus group

·         Answered questions from the focus group and provided relevant information

·         Collected feedback from the focus group

 

Feedback in Comments.

 

 

When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task.  

 

 

Task Outcome:                 Satisfactory  Not Yet Satisfactory

 

Student Name:

 

Assessor Name:

 

Assessor Signature:

 

Date:

 

 

 

 

Table of Content

 

Student Declaration. 2

Task 2 – Communicate with influence. 10

Task 2.1 Meeting with the Marketing Team… 15

Task 2.2 Present to and negotiate the draft work with relevant stakeholders. 19

Task 2.3 Present to a focus group. 27

References. 31

 

 

 

Task 2 – Communicate with influence

 

Task summary and instructions

 

What is this assessment task about? Refer to and read the documents saved in a separate folder:

 

  • MMI company profile and project task
  • Policies and Procedures

 

You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).

 

  • The Board of Directors (BoD) has allocated 3 million dollars to the project.
  • Project duration: 1 year.
  • You can employe four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed)

 

The project includes:

 

  • Finding premises in Sydney CBD ( 800-1000 square metres, onsite parking for staff, natural light)

Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities

  • Rent the premise
  • Obtain necessary permits
  • Source architect and building company
  • Source and buy furniture and equipment
  • Liaise with the architect and building company

 

The project steering committee is composed of:

 

  • Mr Eli Brown – Non-executive Director
  • Mr Leonard Black – CFO
  • Academic Manager (Jacob Graham)

 

The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor.

 

Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS).

 

The Project Manager is going on maternity leave, and her replacement won’t start for another four weeks. As you are in charge of the new campus project, the CEO asked you to assist the marketing team in developing the following:

 

·         A promotional message to advertise the new campus in Sydney

·         A mood board to inspire the design  of a new website dedicated to the new campus

 

This assessment requires you to:

·         Work in collaboration with the marketing team to draft your promotional message and mood board

·         Present your draft work to relevant stakeholders for feedback and approval

·         Negotiate changes to the promotional message and mood board

·         Present and test the finalised work using a focus group

 

The above activities will require the skills and knowledge learned in this unit of competency.

 

Please note that the performance evidence for this unit requires you to:

 

A.    participate in and lead at least two meetings

B.    prepare and make a presentation to two different groups

 

This task comprises of the following assessment methods:

o   Product-based

o   Direct observation of Role-Play

o   Case Study

o   Other (specify)

 

It has been designed to evaluate your ability to/competency in:

 

·         Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures

·         Identify information that may be subject to confidentiality and manage appropriately

·         Identify information needs of audience and prepare a position in line with purpose of communication

·         Identify the need for meeting and schedule according to stakeholder availability

·         Prepare meeting materials and distribute to stakeholders

·         Conduct meeting and contribute to discussions

·         Seek consensus on meeting objectives

·         Summarise outcomes of meetings and distribute to stakeholders

·         Identify forums to present according to organisational objectives

·         Determine tone, structure, style of communication and presentation according to target audience

·         Prepare presentation according to desired outcomes

·         Provide an opportunity for audience to ask questions

·         Follow up with stakeholders following presentation

·         Evaluate presentation and identify areas for improvement

·         Identify objectives of negotiation, and needs and requirements of stakeholders

·         Identify and document potential issues and problems

·         Prepare positions and supporting arguments according to objectives

·         Communicate with stakeholders, and establish areas of common ground and potential compromise

·         Confirm and document outcomes of negotiation

 

Your assessor will be looking for demonstrated evidence of your competency in the above.

 

You are required to address the following:

·         Task 2.1 Meeting with the Marketing Team

  • Meet with the marketing team to brainstorm ideas about the assigned task

·         Task 2.2 Present to and negotiate the draft work with relevant stakeholders

  • Present the draft work to stakeholders during a meeting
  • Negotiate changes, improvements and approval

·         Task 2.3 Present to a focus group

  • Present the finalised work to a focus group for testing

 

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.

What do I need to do to complete this task satisfactorily? ·         submit the completed assessment tasks, according to instructions,

·         complete the tasks with sufficient detail and present them in a professional manner,

·         use your own words and reference sources appropriately,

·         meet the word count where required,

·         use the scenario provided,

·         use the templates provided where required,

·         for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

·         if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

 

Specifications You must deliver/participate in:

 

·         Meeting with the marketing team (Role-Play) in week 3

·         Meeting with relevant stakeholders in week 4 (Role-Play)

·         Presentation for the focus group in week 5 (Role-Play)

 

You must submit to GOALS

 

·         Meeting agenda x 2

·         Email to the marketing team

·         Meeting preparation table

·         Reflection – meeting with the Marketing Team

·         Meeting minutes x 2

·         Email to the CEO x 3

·         Email to stakeholders

·         Meeting, presentation and negotiation – preparation table

·         PowerPoint x 2

·         Reflection – Meeting with stakeholders

·         Peer Review forms

·         Focus group presentation

·         Testing feedback forms

·         Reflection on the focus group

Resources and equipment •        Computer with Internet access

•        Access to Microsoft Office suites or similar software

•        Learning material

•        Scenario for assessment as provided

•        Appendices as provided

•        Relevant policies and procedures as provided

•        Templates as provided

 

Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Complete the following activities:

 

You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).

The Marketing Manager is going on maternity leave, and her replacement won’t start for another four weeks. As you are in charge of the new campus project, the CEO asked you to assist the marketing team in developing the following:

  • A promotional message to advertise the new campus in Sydney
  • A mood board to inspire the design of a new website dedicated to the new campus

This assessment requires you to:

  • Work in collaboration with the marketing team to draft your promotional message and mood board
  • Present your draft work to relevant stakeholders for feedback and approval
  • Negotiate changes to the promotional message and mood board
  • Present and test the finalised work using a focus group

 

Task 2.1 Meeting with the Marketing Team

 

Schedule a time with the trainer and assessor in week 3 of class to meet with the marketing team (played by a group of classmates). This is a Role-Play.

The meeting is about brainstorming ideas for the promotional message and the mood board.

The trainer and assessor will validate that the meeting took place and provide feedback on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.

  1. Organise the meeting (20-30 minutes)

 

Stakeholders availability is as follows:

 

Team Member Role Availability
Jason Content Writer Monday 10-12

Tuesday 16-17

Thursday 10-13

Friday 15-16

Maria Marketing Officer Monday 9-10

Wednesday 13-14

Thursday 12-13

Logan Social Media Officer

(Part-Time)

Wednesday 16-17

Thursday 12:30-13:30

Friday 12-13

 

  1. Develop a meeting agenda (Template 1).

Include 3-4 agenda items, consider staff availability when scheduling a time for the meeting.

Template 1 -Meeting Agenda

Meeting Agenda
Meeting Title Negotiation of the promotional design message
Date and Time 03-04-2022
Location Conference hall
Attendees Maria, Logan, Jason
Content
Items for discussion Presenter Duration
Sharing opinions for promotional messages Maria 7 mins
Sharing viewpoints for mood board Maria 6 mins
Discussion on the effects of requirements and needs of marketing concerning the competitor’s websites Logan 5 mins
Validation behind the promotional messages and requirements Jason 4 mins
Review of Action Items from the previous meeting NA
Proposals for the next meeting agenda 3 mins

 

  1. Write an email to the team to inform them about the meeting.

Attach the meeting agenda and mention any other relevant meeting material in the message body (example: link to competitors’ website).

Use Template 2.

The email text should be grammatically correctand written in an appropriate (polite, business-like) style.

(50-100 words)

Template 2 -Email

Email to Marketing Team
To: Jack, Jassie, Harry
Cc:
Bcc:
Subject: Activities of promotion
Date email is sent: 01-04-2022
Attachments:
Respected marketing team,
This mail is done to inform you that there is the task given by the CEO to advertise the program of leadership and management and to develop the promotional message. The initial drafting of this task will be done. The meeting agenda will be providing an attractive vision and brainstorming ideas. Please ask the query or question if any through the mail.Kind regardsMarketing manager 

 

 

  1. Prepare for the meeting

 

Reflect on the meeting requirements and prepare for the meeting. Complete the table below:

 

Meeting preparation
Authority to present

 

What is your authority to organise and facilitate this meeting?

Chairperson
Compliance

 

Identify any compliance requirements (2-3).

For instance:

·          Information subject to confidentiality

·          Adherence to policy and procedures

·          WHS considerations

1) Expectation of the board of directors.

2) Quality standards of MMI

3) Confidential information that is maintained by the attendees.

 

Information needs

 

What do participants need to know? What is the purpose of the meeting? (2-3 key items)

The idea-generating is the meeting of the purpose for the leadership development of the marketing diploma for drafting the international students about the promotional message and the institution website mood board (Edwards, et al.,2015).
Position

 

Describe your position in line with the purpose of the meeting. For example, how will you ensure that the meeting has clear outcomes? How will you allow everybody to engage in the brainstorming? (30-50 words)

There is a clear agenda and ensured meeting outcomes of the allocated goals and timeframe of the complaint about the items. The advance information is provided by the participants about the expectations and the meeting agenda.

 

  1. Conduct the meeting (20-30 minutes)

Facilitate the meeting with the marketing team:

  • Explain the meeting objectives and seek consensus
  • Assign roles such as the meeting chair and note-taker
  • Facilitate the brainstorming
  • Make sure that all team members participate actively
  • Lead the meeting to achieve clear outcomes
  • Use active listening and questioning to seek information and confirm understanding
  • Adapt your communication style to build trust with the team
  • Create a positive work environment during the meeting

Reflect on the meeting and answer the questions in the table below.

(50-100 words in total)

Reflection – meeting with the Marketing Team
How did you take notes during the meeting? In the format of the minutes, the meeting notes can be taken.
Who chaired the meeting? Manager of marketing
How did you facilitate the meeting? Provide an example. The meeting can be facilitated and there is a visible clear agenda. The meeting is started with the use of a warm welcome for the specified requirements. The protocols and the meeting agenda were promoted and the ideas are shared and the views are promoted.
What did you do well? What could you improve? The meeting agenda is maintained and the followed protocols are effective. There are engaged participants and the discussion of the items.

 

  1. Write the meeting minutes

 

Record the meeting minutes using Template 3.

 

Template 3 -Meeting Minutes

Meeting Minutes
Meeting Title Designing the promotional message and mood board discussion
Date and Time 01-04-2022

9:00 to 9:30

Location Conference hall
Attendees Marketing Manager, Jassie, Jack, Harry, and Oliver
Apologies
Summary of Discussion
Shortlisting ideas The ideas are shortlisted and facilitated by the marketing manager by sharing the ideas and views of the individual.
The promotional message ideas are shared The content ideas are discussed by Jassie on the promotional message structure and the feedback and inputs are provided by Oliver and Jack (Ejimabo, 2015).
Marketing impact discussion The marketing analysis is presented by the marketing manager with the main highlights and competitor websites.
Action Items
Responsibility Deadline
Draft design, idea refining, and mood board design Harry 01-04-2022
The marketing strategies can be created Jack 01-04-2022

 

  1. Inform stakeholders of the outcome of the meeting

Write an email to the CEO, Ms Deborah Red, to inform her about the ideas brainstormed during the meeting and your choice with the promotional message and mood board.

Include a draft of the promotional message and mood board in the message body. Please note that the mood board can be as simple as a collage of images.

Attach the meeting minutes to the email.

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(60-100 words)

Template 2 -Email

Email to the CEO
To: Ms. Deborah Red
Cc:
Bcc:
Subject: Design of promotional message and mood board outcome
Date email is sent: 01-04-2022
Attachments:Meeting minutes
 

Respected Ms. Red,

This mail is written to inform you that there is concerning the progress of the assigned task. The meeting is conducted by the marketing team and the opinions and ideas are shared and it will be very helpful in the plan development and establishment. The information and the ideas are provided by the participants and there will be mood boards and promotional messagesthrough the impacts.

Kind regards

Marketing manager

Meeting Minutes
Meeting Title Designing the promotional message and mood board discussion
Date and Time 01-04-2022

9:00 to 9:30

Location Conference hall
Attendees Marketing Manager, Jassie, Jack, Harry, and Oliver
Apologies
Summary of Discussion
Shortlisting ideas The ideas are shortlisted and facilitated by the marketing manager by sharing the ideas and views of the individual.
The promotional message ideas are shared The content ideas are discussed by Jassie on the promotional message structure and the feedback and inputs are provided by Oliver and Jack.
Marketing impact discussion The marketing analysis is presented by the marketing manager with the main highlights and competitor websites (Dike, et al.,2015).
Action Items
Responsibility Deadline
Draft design, idea refining, and mood board design Harry 01-04-2022
The marketing strategies can be created Jack 01-04-2022

 

Task 2.2 Present to and negotiate the draft work with relevant stakeholders

 

Schedule a time with the trainer and assessor in week 4 of class to meet with relevant stakeholders (played by a group of classmates). This is a Role-Play.

The meeting is about :

  • Presenting your draft work for the promotional message and the mood board
  • Gather feedback and input from stakeholders
  • Negotiate changesand improvements
  • Obtain approval

The trainer and assessor will validate that the meeting took place and provide feedback on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.

 

  1. Organise the meeting (20-30 minutes)

 

Stakeholders availability is as follows:

 

Stakeholder Role Availability
Deborah Red CEO Tuesday 11-12

Thursday 16-17

Leonard Black CFO Monday 12-13

Wednesday 10-11

Thursday 15-17

Taylor Duncan Academic Manager Monday 12-14

Tuesday 10-12

Thursday 12-17

Friday 9-10

 

  1. Develop a meeting agenda (Template 1).

Include 3-4 agenda items, consider staff availability when scheduling a time for the meeting.

Template 1 -Meeting Agenda

Meeting Agenda
Meeting Title Improvements in mood board feedback and promotional message
Date and Time 01-03-2022

15:30 – 14:00

Location Conference call
Attendees Marketing Manager, Deborah Red, Taylor Duncan, Leonard Black
Content
Items for discussion Presenter Duration
<Add Item> Marketing manager 12 minutes
<Add Item> Marketing manager 10 minutes
<Add Item> Academic manager, CFO, CEO, Manager of marketing 12 minutes
Review of Action Items from the previous meeting NA
Proposals for the next meeting agenda Manager of marketing 4 minutes

 

  1. Write an email to the stakeholders to inform them of the meeting.

Attach the meeting agenda and mention any other relevant meeting material in the message body (example: link to competitors’ website).

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(50-100 words)

Template 2 -Email

Email to Stakeholders
To: Marketing manager, Academic manager, CFO, CEO
Cc:
Bcc:
Subject: Negotiation and presentation of the promotional strategies and the draft work of the management program of the leadership Diploma.
Date email is sent: 01-04-2022
Attachments: Meeting Agenda
 

Respected stakeholders,

This mail is done to invite you to the marketing team meeting the draft will be negotiated and presented and the promotional strategies work of the management program of the leadership.

The feedback will be gathered during the meeting and the aim will be gained, the necessary changes will be negotiated with the stakeholders and the approval will be taken ultimately.

The place of the meeting will be the conference hall on 4th April 2022 and it will be conducted between 5 to 6 pm.

Kind regards,

Marketing manager

 

  1. Prepare for the meeting

 

Reflect on the meeting requirements and prepare for the meeting, the negotiation and the presentation.

 

Assume the following:

  • The implementation of your proposal for the promotional message and the website would be 10% over budget. The CFO does not want to run any project over budget.
  • The CFO is detailed oriented; he likes facts and data; he is efficient and to the point. He is not a risk-taker.
  • The Academic Manager is not assertive but responsive; she values the quality of the courses. She is a low-risk taker and compliance-driven. She can be over-sensitive, emotional and sometimes dramatic.
  • The CEO is a risk-taker, decisive and determined. She is strong-minded. She can be impatient, inflexible, and a poor listener.
  • The CEO would be happy to spend additional money on your proposal, but she knows that the board would not accept a higher budget.
  • The CEO wants an engaging and professionally structured presentation.

 

When conducting the meeting, please note that your classmates will play their roles based on the scenario described above.

 

Complete the table below:

 

Meeting, presentation and negotiation –  preparation
Authority to present

 

What is your authority to organize and present in this meeting?

There is the responsibility of the marketing manager for promoting the brands, products, services, and business because they are the in-charge of the pricing strategies and development marketing.
Compliance

 

Identify any compliance requirements (2-3).

For instance:

·          Information subject to confidentiality

·          Adherence to policy and procedures

·          WHS considerations

The requirements of compliance are –

1) Expectations of the board of director

2) Quality standards of MMI

3) Company procedures and policies

 

Information needs

 

What do the stakeholders need to know? What is the purpose of the meeting? (2-3 key items)

1) The importance will be emphasized of trying better ways and new ways of approaching the customers.

2) The different objectives are known by the participants, as also the vision, values, and courses of the company (Liphadzi, et al.,2017).

Position

 

Describe your position in line with the purpose of this meeting. For example, how can you influence the stakeholders to approve your draft work? (30-50 words)

The overview is professionally organized is included critically and it contains the information and statistical statistics, and the importance of developing the new processes and new systems. There is a need for good communication, emotional control, and stress management.
Forum

 

Outline the forum of choice for the presentation, including details. For instance, how the meeting will be structured.

The issues overview will begin in the meeting for the discussion, and presentation room, the questions, reviews, comments and time will be followed.
Communication

 

Determine and outline the tone, structure and style of communication of the presentation according to the target audience.

According to meeting arrangements, format, sound, target audience will be straightforward, respectful, constructive, and formal.
Presentation

Prepare a brief PowerPoint presentation

(5-6 slides) to present the promotional message and the mood board.

Include a slide for Q&A.

PowerPoint 1

 

Objectives of the negotiation

 

Identify the objectives of the negotiation during the meeting (2-3)

1) The cordial relationship will be developed with the company stakeholders.

2) To settle a reasonable budget and fair budget.

 

Needs and requirements from stakeholders

 

Identify needs and requirements from stakeholders (4-5). Hint: refer to the scenario provided and the Case Study in Appendix 1.

1) The local clients base will be increased by attending the accredited courses.

2) for expanding the operation business to Sydney, and the experience of the company and demand will be increased by incorporating training.

3) The course offering will be expanded with the use of new qualifications and the registration course.

4) the offering can be expanded by repacking the business courses to international students.

Issues and problems

 

Identify potential issues and problems. (3-4)

1) There is no budget agreement by CFO.

2) The mood board and proposal massage are not approved by the academic manager.

3) The mood board and proposal massage are not approved by the CFO

Position and supporting arguments

 

Prepare position and supporting arguments for the negotiation.

There is online research in every school. For the students, the appealing website is the type of key factor.

 

  1. Conduct the meeting (20-30 minutes)

Facilitate the meeting with the stakeholders:

  • Explain the meeting objectives and seek consensus
  • Assign roles such as chair and note-taker
  • Facilitate the conversation
  • Ensure participation and engagement from stakeholders
  • Lead the meeting to achieve clear outcomes
  • Use active listening and questioning to seek information and confirm understanding
  • Adapt your communication style to build trust with the team
  • Create a positive work environment during the meeting
  • Present the promotional message and the mood board
  • Answer questions from stakeholders and provide relevant information
  • Establish areas of common ground and potential compromise
  • Manage the stakeholders’ different personalities and expectations
  • Negotiate changes and improvements
  • Achieve consensus and obtain approval for the promotional message and the mood board

Reflect on the meeting and answer the questions in the table below.

(100-150 words in total)

Reflection – Meeting with stakeholders
How did you take notes during the meeting? The written document is made of the summary and the agenda key points, and also the stakeholder’s feedback, suggestions, and recommendations.
Who chaired the meeting? Manager of the marketing
How did you facilitate the meeting? Provide an example. Meeting objective clearly articulated, the overview is provided to the stakeholders by me, with the project necessity.
What negotiation technique/s did you use? Why? The professional structured presentation is used and it also includes the facts, information, evidence, and statistical data.
What was the tone of your presentation? How did you positively influence stakeholders? The structure, style, and tone of the meeting for targeting the audience in a direct, polite, positive, and formal way.
What did you do well? What could you improve? There was an effective and smooth meeting, and my time management needs to be improved.

 

  1. Peer- review

 

  • Provide the stakeholders with the feedback report form (Template 4) before the presentation, in soft or hard copy, to take notes.
  • Ask your classmates to complete the feedback report, sign and date.
  • Provide evidence that the feedback reports were completed: a scanned copy of the forms attached to your submission.
  • Take the feedback received into consideration and finalise the promotional message and the mood board to present to the focus group in Task 2.3.

 

Template 4 -Feedback Report

Peer Review Form
Full Name and signature of the student completing the peer review. Full Name:

 

 

Signature:

Date
The Project Manager facilitated the meeting effectively by encouraging participation and feedback. Strongly Agree Agree Neutral Disagree Strongly Disagree
ü
The Project Manager demonstrated positive reception of ideas and acknowledged suggestions, improvements and feedback. Strongly Agree Agree Neutral Disagree Strongly Disagree
ü
The presentation was engaging, informative and professionally delivered. Strongly Agree Agree Neutral Disagree Strongly Disagree
ü
The Project Manager established a relationship of mutual trust and respect with the stakeholders. Strongly Agree Agree Neutral Disagree Strongly Disagree
ü
The Project Manager negotiated effectively with the stakeholders. Strongly Agree Agree Neutral Disagree Strongly Disagree
ü
The Project Manager used active listening and questioning when discussing and clarifying information and to confirm understanding. Strongly Agree Agree Neutral Disagree Strongly Disagree
ü
The outcome of the meeting was…. Exceptional Excellent Very Good Good Fair Poor Very Poor
ü
Overall, the meeting was … Exceptional Excellent Very Good Good Fair Poor Very Poor
ü
Feedback about organising and facilitating the meeting.

(30-50 words)

The structure of the team can be better for time management and there needs to be work done in order by the moderator or the presenter.
Feedback about negotiation skills.

(30-50 words)

Having effective skills in negotiation, confusion, and misunderstanding can be reduced what is aroused because there is a lack of information or explanation.
Feedback about the presentation.

(30-50 words)

There was a well-structured presentation and organized and it was easy to read and understand (Hechanova, et al.,2018).

 

  1. Write the meeting minutes

 

Record the meeting minutes using Template 3.

 

Template 3 -Meeting Minutes

Meeting Minutes
Meeting Title Presentation of the mood board and proposed message of marketing.
Date and Time 01-04-2022

15:00 to 15:30

Location Conference hall
Attendees Taylor Duncan, Leonard Black, Deborah Red
Apologies NA
Summary of Discussion
Draft presentation for mood board and promotional message 1) There were images in topics for support.

2) The use of sample pamphlets and PPT are used.

Q&A and feedbacks 1) The suggestion was considered.

2) The feedback and suggestions were provided by the participants.

Action Items
Responsibility Deadline
The promotional message can be improved Team of marketing 05-04-2022
The mood board can be improved Team of marketing 05-04-2022

 

 

  1. Inform stakeholders of the outcome of the meeting

Write an email to the CEO, Ms Deborah Red, to summarise the outcome of the meeting.

Summarise the agreed changes and improvements, and describe the actions taken to implement the agreed changes.

Attach the meeting minutes to the email.

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(60-100 words)

Template 2 -Email

Email to the CEO
To: Ms. Deborah Red
Cc:
Bcc:
Subject: Further actions and agreed improvements and changes
Date email is sent:01-04-2022
Attachments: Meeting minutes
Respected Ms. Red,

The mail is done to inform you that the improvements and changes have been made that are used for fulfilling the task requirements. The research is conducted and the social media importance is explained for emphasizing the investing necessity of the area.  The respective actions will be taken for meeting the recommendations. the meeting minutes are attached below.

Kind regards

Marketing manager

Meeting Minutes
Meeting Title Presentation of the mood board and proposed message of marketing.
Date and Time 01-04-2022

15:00 to 15:30

Location Conference hall
Attendees Taylor Duncan, Leonard Black, Deborah Red
Apologies NA
Summary of Discussion
Draft presentation for mood board and promotional message 1) There were images in topics for support.

2) The use of sample pamphlets and PPT are used.

Q&A and feedbacks 1) The suggestion was considered.

2) The feedback and suggestions were provided by the participants.

Action Items
Responsibility Deadline
The promotional message can be improved Team of marketing 05-04-2022
The mood board can be improved Team of marketing 05-04-2022

 

Task 2.3 Present to a focus group

 

This task requires you to test the finalised promotional message and mood board with a focus group.

Schedule a time with the trainer and assessor in week 5 of class and present the finalised work to a group of classmates who will play the role of prospective students (target group in the focus group) in simulated work conditions.This is a Role-Play.

Duration: 15-20 minutes.

The trainer and assessor will evaluate your performance during the Role-Play and provide feedback on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.

Before the presentation

  • Plan for the presentation. Complete the table below:

 

Focus group presentation –  preparation
Authority to present

 

What is your authority to organise and present to the focus group?

The responsibility of the marketing manager is to promote the business, brands, products, and services (Mládková,2012).
Compliance

 

Identify any compliance requirements (2-3).

For instance:

·          Information subject to confidentiality

·          Adherence to policy and procedures

·          WHS considerations

1) Expectations of international students

2) Company procedure and policies

Information needs

 

What does the focus group need to know? What is the purpose of the focus group? (2-3 key items)

1) The program’s importance needs to be understood by the participants.

2) the company objectives and vision should be known by the participants.

Position

 

Describe your position in line with the purpose of communication. For example, how can you collect unbiased and objective feedback from the focus group? (30-50 words)

There should be a polite, constructive, and formal meeting arrangement for the target audience.
Forum

 

Outline the forum of choice for the presentation, including details. For instance, how the testing will be structured.

The explanation of the topics will be done first about the topics.
Communication

 

Determine and outline the tone, structure and style of communication of the presentation to the focus.

The tone of this meeting should be according to the audience.
Presentation

Prepare a brief PowerPoint presentation

(5-6 slides) to present the finalised promotional message and the mood board to the focus group.

Include a slide for Q&A.

PowerPoint 2

 

  • Prepare to provide the testing feedback form (Template 5) to each participant in the focus group (soft or hard copy).

 

Template 5 -Testing feedback form

Testing Feedback Form
Date:

Name of the student providing feedback:

Thank you for participating in this focus group.

You will be presented with a promotional message for the new campus in Sydney and a mood board for a website promoting the campus to prospective studentsstudents.

Please answer the questions below and let us know what we are doing right and what we can improve.

Question Your answer
Describe your first impression of the promotional message about the new campus in 3 words. I like it.
Would the message lead you to find out more about the school and campus? Y ☐

N ☐

How would you describe the tone of the message? Use one adjective that best describes it. Polite
Would you visit the campus based on the appeal of the promotional message? Y ☐

N ☐

When looking at the mood board, what did you think (tick all that applies): I liked the colours Y ☐N ☐

Why?

 

The design is appealing Y ☐N ☐

Why?

 

I would explore the website Y ☐N ☐

Why?

 

Would you change anything?  Y ☐N ☐

If yes, what?

 

 

What caught your attention in the mood board? Why? Images because the explanation was done.
Do you have any questions, observations, or feedback that you would like to share? Y ☐

N ☐

If yes, please provide your comments below:

 

 

During the presentation

  • Explain the objective of the focus group presentation
  • Present the finalised promotional message and mood board
  • Ensure participation and engagement from the focus group
  • Use active listening and questioning to seek information and confirm understanding
  • Adapt your communication style to build trust with the focus group
  • Create a positive environment during the focus group
  • Answer questions from the focus group and provide relevant information
  • Collect feedback from the focus group

After the presentation

  • Provide evidence that the feedback reports were completed: a scanned copy of the forms attached to your submission
  • Reflect on the presentation to the focus group and answer the questions in the table below.

(50-100 words in total)

Reflection – Meeting with stakeholders
How did you facilitate the focus group? By inspiring and communicating with others with the use of a positive attitude.
What did you find most challenging during the presentation? There is difficulty in engaging the attention and focus group interest.
Provide an example of a question you answered. How do others differentiate the program?
What did you do well? What could you improve? The appropriate techniques of communication will be used (Arnold, et al.,2015).

 

  • Write an email to the CEO, Ms Deborah Red, to summarise the focus group’s outcome.

Summarise the feedback received by the focus group and how you will follow up on that feedback.

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(50-100 words)

Template 2 -Email

Email to the CEO
To: Deborah Red and CEO
Cc:
Bcc:
Subject: The outcomes of focus group
Date email is sent:04-04-2022
Attachments:
Dear Ms. Deborah Red

This mail is hereby to inform you about the outcomes of the session of brainstorming and the procedures that we are going to take for anticipating and replying to your feedback.

 

We are excited to inform you that all the reactions are positive and the foreign students have shared their appreciation.

 

Because of our tone and promotional message, all the students were very fascinated and included in the mood board. Without the recommendations and suggestions gained from the customers and the company of marketing, this positive result would not have been obtained. We are satisfied with our outcomes and efforts.

 

We are looking forward to your valuable suggestion and feedback regarding this.

 

Regards

Marketing manager

 

 

References

 

Please include your references below:

Arnold, R., Fletcher, D., & Anderson, R. (2015). Leadership and management in elite sport: Factors perceived to influence performance. International journal of sports science & coaching10(2-3), 285-304.

Ejimabo, N. O. (2015). The influence of decision making in organizational leadership and management activities. Journal of Entrepreneurship & Organization Management4(2), 2222-2839.
Dike, V. E., Odiwe, K., Ehujor, D. M., & Dike, V. E. (2015). Leadership and management in the 21st century organizations: A practical approach. World Journal of Social Science Research2(2).

Hechanova, M. R. M., Caringal-Go, J. F., & Magsaysay, J. F. (2018). Implicit change leadership, change management, and affective commitment to change: Comparing academic institutions vs business enterprises. Leadership & organization development journal.

Liphadzi, M., Aigbavboa, C. O., &Thwala, W. D. (2017). A theoretical perspective on the difference between leadership and management. Procedia engineering196, 478-482.

Mládková, L. (2012). Leadership in management of knowledge workers. Procedia-Social and Behavioral Sciences41, 243-250.
Edwards, G., Schedlitzki, D., Turnbull, S., & Gill, R. (2015). Exploring power assumptions in the leadership and management debate. Leadership & Organization Development Journal.

Tolbert, P. S., & Hall, R. H. (2015). Organizations: Structures, processes and outcomes. Routledge.

 

 

 

Communicate with influence BSBCMM 511

 

Task 1

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the taskis all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

 

 

 

Unit Title

Unit Code

Student name
Student ID number
Student signature Date
Task Number

 

 

 

 

 

 

 

 

 

 

 

 

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

 

◻   Student requested reasonable adjustment for the assessment

 

 

 

Question Marking Sheet – Assessor to complete.

 

Did the student satisfactorily address each question as instructed:

Completed satisfactorily
S NYS DNS Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Task Outcome:                 Satisfactory  Not Yet Satisfactory

 

Student Name:

 

Assessor Name:

 

Assessor Signature:

 

Date:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table of Content

 

Student Declaration.. 2

Task 1 – Knowledge Questionnaire. 5

Question 1.. 6

Question 2.. 7

Question 3.. 7

Question 4.. 8

Question 5.. 8

Question 6.. 9

References. 9

 

 

 

Task 1 – Knowledge Questionnaire

 

Task summary and instructions

 

What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.

 

The questionnaire is designed to meetthe knowledge required to meet the unit requirements safely and effectively.

 

The questions focus on the knowledge evidence required for this unit of competency:

 

·         industry, media and government organisations, events and communication channels that are relevant to the organisation

·         cross-cultural communication

·         techniques for negotiation, mediation, conflict resolution and incident de-escalation

·         structured and inclusive meeting procedures

·         organisational policies and procedures relevant to:

  • presenting and negotiating
  • leading and participating in meetings
  • making presentations

·         communication tone, structure, style and impact on others

·         relevant organisational policies and procedures on confidentiality of information.

 

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily? ·         submit your answers to the questions within the set timeframe,

·         answer all questions as instructed,

·         answer all questions using your own words and reference any sources appropriately,

·         all questions must be answered satisfactorily.

 

It is advisable to:

 

·         review the questions carefully,

·         answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

·         further research the topics addressed in each question.

 

Specifications You must submit to GOALS the

 

·         assessment coversheet,

·         answers to all questions,

·         references.

 

Resources and equipment •        computer with Internet access,

•        access to Microsoft Office suites or similar software,

•        learning material.

Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

 

 

Answerall the questions below:

 

Question 1

 

Consider the following three organisations:

For each organisation, identify the industry in which they operate, the media and government organisations they may liaise with, and events and communication channels they may use to promote their business.

Organisation Industry Media and government

(3 in total/organisation)

Events and communication channels

(3 in total/organisation)

OzHarvest Profits is not generated Council of city

Various social media sites

Newspaper as well as ATO

Events of Sponsorship

Media of prints

Events which are local

Marriot Hotels Accommodation Council of city

Various social media sites

Newspaper as well as ATO

Various conferencing

Various channels of social media sites

Media of prints

 

ANZ Bank Financing Council of city

Various social media sites

Newspaper as well as ATO

Flyers

Events of networking

Various workshops

 

Question 2

 

Address the following questions about cross-cultural communication:

Question Answer
What is cross-cultural communication? This technique of understanding both commonalities and differences across cultures in order to properly participate within such a particular setting is called cross communications.
List two (2) principles of cross-cultural communication. Maintain a straightforward approach.

 

There’s really no convincing need to make it even more difficult for either of you while using huge terms in a multidimensional debate. Maintain a clear approach (Veríssimo, 2021).

 

Closed ended questions should be avoided.

 

Avoid asking a question which requires a ‘yes’ or ‘no’ response. In many cultures, it is difficult or embarrassing to respond negatively.

 

Why is cross-cultural communication important?

(30-50 words)

This same ability that communicates effectively faceted in today’s global corporate condition cannot be underestimated. We ought must know well ways successfully monitor cross premises as a coordination’s expert with just a background of thusly research.
List three (3) barriers to cross-cultural communication. Various attitudes of making important decisions.

Performing duties in an unique manner.

A new way of looking at things.

 

Question 3

 

Address the following questions:

Question Answer
Define negotiation.

(30-50 words)

A negotiation is a crucial interaction that resolves a problem in a way that both parties find acceptable. Potential buyers and merchants, a firm and a prospective representation, or the governments of at least two countries could all engage in negotiations.
Define mediation.

(30-50 words)

Mediation is just a systematic, ongoing game wherein a neutral person helps opposing individuals resolve dispute using specialised communications and negotiating strategies. All mediation attendees were prompted to take an actively portion throughout the development (Lo Presti & Marino, 2020).
Why is conflict resolution important in the workplace?

(30-50 words)

Conflicts are unavoidable when individuals having different backgrounds, mindsets, and beliefs collaborate on such a project. Many of the advantages of dispute resolution that would emphasise its relevance are as follows:

Make solid connections. Workers with effective conflict resolution abilities can lessen the friction that can harm their relationships. Individuals were prepared to communicate effectively without co-workers but also developing good keeps employees by fixing problems effectively a somewhat better diplomatic way (Veríssimo, 2021).

Why is it important to de-escalate incidents in the workplace?

(30-50 words)

Regardless matter how wonderful their work place was and how strong a leader you get, it will be some until you are faced with just a conflict which needs to be settled. Everyone reacts to adversity in a unique manner. Some people are fearful of confrontation and avoid it at all costs.
Research, select and briefly outline four (4) techniques for negotiation, mediation, conflict resolution and incident de-escalation. Technique Outline (20-40 words/technique)
Creating of goals Goals can be set for a firm, for groups, or for individual. Staff will be able to participate in choice activities alongside management within those sorts of gatherings.
Listening properly Developing rapport through rebuilding relationships.

Expressing a sense of apprehension.

phrasing to demonstrate comprehension.

Applying reflective comments Display careful study but also interpretation from reputable sources; properly explain and characterise the concepts and techniques we’ve acquired during the semester (Lo Presti & Marino, 2020).
De-escalation With the help of proper maintenance and proper management inside the organization and appropriate method help to complete the task within the organization.

 

 

Question 4

 

Address the following questions:

Question Answer
What is an inclusive meeting? In the inclusive meeting, there is the chance of contribution and there is equal weight of the voices.
What is a structured meeting? The visual ads are used in the structured meeting and the experts of the team for increasing the outcomes, deliverables, outputs, and decision quality.
Select and outline three (3) structured and briefly inclusive meeting procedures you could use when managing meetings. Procedure Outline (30-50 words/procedure)
Annual general meeting This meeting is held annually in the organization. There is a high-profile affair in the meetings. The planning and thoughts are also required in this meeting.
Ineffective and effective meeting There are clear objectives and purposes in the effective meeting and the ineffective meeting are held when there is no requirement for the meeting.
Extraordinary general meeting It is the type of general meeting in which urgent matters are dealt with, and a resolution is required between the AGMs.

 

Question 5

 

Review the policies and procedures folder provided.

Review the following policies and procedures:

  1. Meeting procedures
  2. Communication policy
  3. Information management policy
  4. Marketing policy

 

Briefly outline the structure and content of each of the policies and procedures, and explain how they may relate to one or more of the following:

  • Presenting and negotiating
  • Leading and participating in a meeting
  • Making a presentation
  • Confidentiality of information

 

Policies and procedures Outline (40-80 words/policy and procedures)
Meeting procedures The meeting procedures have some of the normal requirements and all the formal meetings are held according to the legislation and regulations and the notices and purposes are there for each of the meetings (Whyte, 2013).
Communication policy Communication policy is the set of opinions that regulates all the movements of the infrastructure inside and outside the organization.
Information management policy This policy is the set of all rules and legislations for many distinct contents. This policy allows regulation tools of the workplace.
Marketing policy This policy is the set of entire principles explained in the particular Brand and Product marketing manual that has been provided to the individual with license with the agreement’s execution (Whyte, 2013).

 

Question 6

 

Explain how the communication tone, structure and style may impact others. Provide an example of each.

Question Answer
Explain how the communication tone, structure and style may impact others.

(40-80 words)

While communicating with other individuals, our tone explains and also sends the message. The idiom was easy as “I do not know” could be taken in several distinct manners relying on how we select to prompt it. Our tone could just not only influence how individuals notice us but also their inclination to hear us – mainly in the organization (Whyte, 2013).
Examples Communication… Example
Tone Emotional, intimate, serious, confident, arrogant, humorous etc.
Structure External, internal, downward, formal, informal, lateral
Style Passive, aggressive, and assertive (Whyte, 2013).

 

References

 

Please include your references below:

 

Lo Presti, L., & Marino, V. (2020). Is online public engagement a new challenge in the university communication plan? A managerial perspective. Studies in Higher Education45(7), 1380-1397.

Veríssimo, F. B. T. (2021). Communication plan for Samsys’ Services: Vencsys&Zapzys (Doctoral dissertation).

Whyte, W. H. (2013). The organization man. University of Pennsylvania Press.

 

 

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