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Business Communication Assignment


For managers of business organisations, contact is important so that the organisational roles and obligations can work properly. The outbreak of the new coronaviral disease COVID-19 was declared to be an international public health emergency by the World Health Organisation (WHO). WHO has reported that COVID-19 is extremely risky to spread to other nations worldwide. WHO assessed in March 2020 that the pandemic could be identified as COVID-19. But the whole people are stressed at this time of crisis. The WHO Department of Mental Health and Consumer Usage has established the factors in this paper as a set of message that can be used for interactions in various target populations to promote mental and psychosocial wellness during the outbreak.

This report will tell about the effect of corona virus pandemic on the mental health of employs and the student. 

Impact on Mental Health of Employees and Students

Feeling under pressure for students and many of employees is a likely experience. In the current situation, it’s very natural to feel this way. Stress and emotions are not mirrored in persons inability to do job or their weakness. It’s just as necessary to control psychosocial and mental wellbeing during this point as to control physical health (Fisher, et., al. 2020). 

At this time take care of yourself. Individual should try to use effective coping mechanisms such as maintaining proper rest to rest at work or during shifts. They should eat enough nutritious food, engage in physical activities and keep in touch with friends and family. Individuals must stop using unhelpful coping measures such as tobacco smoking , alcohol use, etc (Fisher, et., al. 2020). This can exacerbate physical and mental health in the long term. The COVID-19 outbreak is unique and unprecedented for many staff and students , particularly if they did not react in a similar way. 

Unfortunately, some health workers can be discouraged by their families or communities because of stigma or fear (Fisher, et., al. 2020). This can make a situation even more complicated already. Staying close to family is one way of maintaining communication with your loved ones, even by digital methods. Turn your friends, boss or other trusted people to social help –friends can experience you in the same way. Using meaningful ways of engaging with people with intellectual, cognitive and psycho-social impairments. Include contact forms that do not rely on written information alone, wherever possible (Fisher, et., al. 2020).

Mental health & COVID-19

Fear, concern, and stress are natural responses to actual or perceived threats and, often, human face confusion or unknown factors. It is therefore natural and understandable that in the sense of the COVID-19 pandemic people are feeling fear (Yao, et., al. 2020). 

In addition to the fear of pandemics such as COVID-19, the main improvements in everyday lives are minimal, as movements help to control the spread of the virus. In view of new conditions such as homework, temporary unemployment, children’s home education and lack of physical interaction with other members of our families , colleagues, and associates, our minds as well as our physical health must be taken into consideration (Yao, et., al. 2020).

Such closures are a lack of access to services, typically accessible through schools, for children or adolescents with mental health needs. 83% indicated that the pandemic had worsened their situation in a survey carried out by Young Minds, an organisation which included 2111 participants under the age of 25 who have a history of mental illness in the UK. 26% said that they could not obtain help to mental health; peer groups and face-to – face programmes were cancelled and mobile or online help for a number of young people can prove difficult (Rajkumar, et., al. 2020).

Not much is known about the long-term mental health effect on children and staff of large-scale disease outbreaks. While some research is being conducted on the psychological impact of extreme ARS on both patients and healthcare staff, the impact on average people are not much understood (Rajkumar, et., al. 2020). Evidence in children and teenagers in particular is scarce. “This is a major research void,” Au said. COVID-19 is much larger than SARS and other global epidemics. In the course of the pandemic, it is important to promote the deprivation of children and adolescents and issues related to child unemployment or household income loss. It is also important to track the psychological status of young people in the longer term and research the impact of extended school closures and strict social distance-reducing interventions and the pandemic on children and adolescents (Chen, et., al. 2020).

Staff and Students: how to cope with job tension and improve resilience throughout the pandemic COVID-19 

The COVID-19 pandemic undoubtedly changed the way the person work, whether they go out to work or are working or from home (Carmassi, et., al. 2020). This new condition and other intense emotions can lead to extreme fear and anxiety and tension at work. How students and staff deal with these feelings and pressures will have an effect on well-being, workplaces and the society they care about. During this pandemic, understanding the stress, taking measures to create resilience and managing work stress and knowing where to go if support is required is essential (Carmassi, et., al. 2020).

How universities can assist students with Covid-19 mental health crisis 

It is the recognition of risk students that is the most significant starting point. There are some factors that can help us know what these students are, but when operating remotely, these factors need to be adapted (Moreno, et., al. 2020). 

For instance, can you say who did not register for online lectures, so who stopped participating? Who is worried about the lack of time limits or has applied for mitigation? If you do not have a system of learning management, I would recommend that academics create their own system that track this information and that the university should find a way to track how students attend online courses (Moreno, et., al. 2020). 

It’s important to know which students you’ve spoken about your mental health. Often recognise caregivers or students who are alien to their families or who cannot return home due to travel problems (Ratten, et., al. 2020).

Finally, allow students and teachers to talk to someone after coping with a dangerous student for debriefing. Make sure staff and students know how to contact a reassuring chat or email in the student service departments of the university after having approached the students (Ratten, et., al. 2020). 

In addition, staff and educators can hold daily meetings in order to provide emotional support. Remember it’s going to be impossible to look after someone else if you don’t care after yourself. Both of us are in an unusual and strange time, so it’s all right to not always get the right answer and ask for help from colleagues (Ratten, et., al. 2020).

Recommendations for Staff and Students

Share and take official advice from reliable sources from

  • England Public Health 
  • Scottish health and safety 
  • The Wales Public Health 
  • Encourage staff not to exchange details on the virus unnecessarily. There is a lot of speculation that should be spread in the world only papers from credible sources. 

Talk to yourself and your loved ones

  • You should retain frequent everyday contact, probably with your staff-both the general public and managers and supervisors. 
  • Try to be honest and begin by understanding the vulnerability and tension that it entails. Be ready to say that you don’t know and that you’re back with answers to strangers. 
  • Whether people are at work or at home, this is significant. Make sure that you interact with line managers in accordance with daily contact with all workers.

Everyone’s mental wellbeing-remember the overall effect 

We also have a mental wellbeing that can influence how we feel about ourselves and the world we live in, whatever the circumstances. Good work is great for our mental wellbeing and the ability to benefit from work wherever we can is significant. 

Some individuals are at higher risk of mental illness. Consider how the response impact the safety of workers (sex, age , disability , ethnicity, sexual orientation) or any other challenges (e.g. how Asian or Italian people may face discriminatory behaviour). Try to work, first and foremost in order to maintain the staff’s physical and psychological wellbeing.

Notice that vulnerability has multiple faces 

There is a lot of talk in connexion with coronavirus of physical vulnerabilities. However, senior managers often feel insecure in rare situations to show leadership. Enable each other to remain motivated and remind each other of how much work they do. 

For people with pre-existing or previous mental health issues, this may be especially difficult. Staying at home can lead people who have had depression or trauma to memories of bad times. Know your people and do a bit more about those who are more insecure when you see their actions changing. 

This may contribute to people disclosing mental health issues they have not addressed before in the workplace. Provide respect and compassion for new disclosures and make adaptations.

Encourage access to help 

If you do, make sure that these are well informed and find out that relevant services related to your outbreak are available via your work place. 

Make sure people know where they are going and who they are talking with internally. If you have advocates, supporters or first aid workers in mental health, make sure they have the latest information, and if you change work practises, this network of help for mental health continues if possible. 

Encourage the growth and self-care of people 

Encourage the people to prepare how they will handle themselves or quarantine. Consult our regularly updated guidance and urge individuals to speak to line managers on their plans. If people are at home, they remain socially disconnected or self-segregated by symptoms.


Carmassi, C., Foghi, C., Dell’Oste, V., Cordone, A., Bertelloni, C. A., Bui, E., & Dell’Osso, L. (2020). PTSD symptoms in healthcare workers facing the three coronavirus outbreaks: What can we expect after the COVID-19 pandemic. Psychiatry research, 113312.

Chen, Q., Liang, M., Li, Y., Guo, J., Fei, D., Wang, L., … & Wang, J. (2020). Mental health care for medical staff in China during the COVID-19 outbreak. The Lancet Psychiatry7(4), e15-e16.

Fisher, C. B., Tao, X., & Yip, T. (2020). The Effects of Coronavirus Victimization Distress and Coronavirus Racial Bias on Mental Health Among Black, Indigenous and Latinx Young Adults in the United States. medRxiv.

Moreno, C., Wykes, T., Galderisi, S., Nordentoft, M., Crossley, N., Jones, N., … & Chen, E. Y. (2020). How mental health care should change as a consequence of the COVID-19 pandemic. The Lancet Psychiatry.

Rajkumar, R. P. (2020). COVID-19 and mental health: A review of the existing literature. Asian journal of psychiatry, 102066.

Ratten, V. (2020). Coronavirus (Covid-19) and the entrepreneurship education community. Journal of Enterprising Communities: People and Places in the Global Economy.

Yao, H., Chen, J. H., & Xu, Y. F. (2020). Patients with mental health disorders in the COVID-19 epidemic. The Lancet Psychiatry7(4), e21.


Effective business communication is important in every type of industry and organisation as it helps in delivering the right information and improving the decision making in the organisation. This is a reflective report based on the importance of effective business communication. It includes three sections based on my learning experience during a period of time. The first section includes the different concepts of communication and their significance in a business organisation for the employees. The second section is based on one concept in the ten weeks which have the importance in the business organisations. The third section shows the two concepts that are important for my future career and professional life. The business communication helps in developing knowledge, building relationships and achieving the targets.

Section 1

Week 1:

Communication: In the first week, I have learned about the importance of communication in the professional working life. The business communication is helpful in every aspect of the business. I also learned that communication helps in coordinating and sustaining the business organisation(Bovee, & Courtland, 2012). More precisely the ethical communication helps in achieving the sustainability in the business organisation. Ethical communication helps in building an effective team in the business organisation. This helps the team members to communicate and collaborate effectively and achieve better results and arrive at collaborative decisions for the business. This concept will also help me to speak and express my thoughts in the business organisation. This will help in building strong management and growth of the employees. The communication process should be followed by the employees effectively as this will help them to receive the feedback and suggestions to improve.

Week 2: 

Non-verbal and listening skills: In the second week, I understood the concept of non-verbal communication and listening skills in the business organisation. The nonverbal communication helps in demonstrating employee’s confidence, professionalism and enthusiasm to the clients and managers. The listening skills help in understanding and learning the messages received from others. The active learning skills and non-verbal communication skills help in presenting the consistency and trustworthiness during the interaction of the employees with others. The posture, eye contact and vocal tone can help in delivering the message to the clients, managers and other people involved in the business organisation. The active listening skills help in carrying out the orders and responsibilities from the leaders and managers(Conrad & Newberry, 2012). 

Week 3:

Good written communication skills: The written communication is as important as the verbal and non-verbal communication in the business organisation. The business organisation can have any written communicating medium like the emails, chat groups and other written communicating methods. These written communication methods require the employee to be trained in before entering into the professional life. The written communication involves grammatical and spelling knowledge that should be proper and correct to deliver the right message and make the receiver understand the subject of the communication. This also showed me that the proper writing skills and grammatical knowledge will help in improving the interaction and maintaining professionalism in the business organisation. The written communication skills will help in receiving the instructions from the boss.

Week 4:

Academic writing: In the fourth week, I understood the importance of the academic writing skills in the business organisation for the employee. The academic writing helps in developing the skills and knowledge of the employee in the business world. The research and development work of the employee depends on the academic writing skills of the employee(Robles, 2012). If I would have to write any report, presentation, memo or any other writing piece in the business organisation, the academic writing skills will help me to deliver the information and present the writing skills to maintain the professionalism in the organisation. The academic writing skills also help to frame the sentences and paragraphs in the business.

Week 5:

Academic essays: The week included understanding the self-reflective and literature review writing which is important for me to understand the research works of the business. The literature reviews help in understanding the business models and theories explained by the authors. The literature review helps in analyzing the different scenarios of the business and situations to take the decisions. The self-reflective writing helps in expressing the personal views and thoughts about the particular situation. the self-reflective and literature review writing helps in taking better decisions and developing knowledge for the business outcomes.

Week 6:

Public speaking: This week is dedicated to learning about public speaking and presentation. Every employee in the business organisation have to communicate with the public every time, be it a sales presentation to the client, report to the co-workers, training sessions to the employees or an interview of the recruit(Guffey & Loewy, 2012). The public presentation and speaking are very important in today’s business world. The employees have to communicate and approach many people for their work. An effective public speaking helps the employees to deliver their thoughts and make others understand your point of view. It is also important for the business activities and operations as every successful business require to convince others.

Week 7:

Intercultural communication: This week, I realized the importance of intercultural communication in the business. Due to globalization, every business is reaching too far countries which involves many different cultural minds to interact and communicate. The difference in cultural minds and beliefs can create disparity in the employees of the business organisation. I also recognized that now people were taking a better business opportunity in different countries that can help them to develop and earn better. The different cultural backgrounds create diversity in the business and even require effective non-verbal communication as not only the language matters in business communication. The cultural diversity in the business also helps to develop the thoughts and ideas from a different set of minds and people to have more innovative ideas.

Week 8:

Organizational structure: The organisational structure plays an important role in the communication process carried out by the employees in the business organisation. The structure of the business organisation shows the path or way of communication in the business organisation which will be followed by the employees. A business organisation have two types of communication that are internal and external. The internal communication is important to discuss the goals and plans of the organisation and external communication are important to make the connection with the consumers and stakeholders that are connected to the business organisation. The communication is also affected by the communicative medium that is used in the organisation. The medium can be emails, face to face, messages or telephonic conversation. These also help in training, development, organizational change and increasing satisfaction. This also helps in delivering the message to the public, marketing and promoting their products.

Week 9:

Meetings: The business organisations are known for their meetings and professional interactions with the clients and colleagues which require extensive communication skills and presentation. The meetings are considered to be very formal and require a great set of rules and etiquette to be followed. These meetings are to improve the future of business and employees and attain their goals. The meetings also help in enhancing the coordination between the tasks and goals of the business organisation. They also help in maintaining the flow of business activities in the business organisation(Verčič, et, al., 2012).

Week 10:

Interpersonal and intrapersonal relationship: The two types of communication are important in my life as well as in the life of each and every employee in the business organisation. The interpersonal communication occurs when we talk to others and intrapersonal communication occurs when we talk to ourselves. Both of the communication is necessary for the employees in the organisation as they help in building relationships and satisfying ourselves. There are different kind of communication which are defined on the basis of their outcome, assertive and aggressive communication. The assertive communication can result in smooth relationships and problem-solving technique in the business whereas aggressive communication can harm or destroy the relationships(Martin & Nakayama, 2013). 

Section 2:

Public speaking: Communication is the backbone of the business. It helps in forming connections, influencing decisions and motivating change in business organisations. The communication helps the employees to build relationships and performing their tasks and activities in the business. The public speaking is the most important form of communication in the business organisation. Public speaking affects the everyday interactions between the co-workers, bosses, employees or clients at the workplace. It also helps in defining and progress of the employee’s career and success. The public speaking is useful in many situations of the business like the leaders require public speaking to motivate their followers, managers require public speaking to assign the task to the employees and employees need to interact with the clients and customers.

According to Adler & Elmhorst (2012), The public speaking is necessary for the business organisation as it will help us to win over the discussion between the co-workers and other employees. The public speaking helps in expressing and communicating personal thoughts and ideas to others. This also helps in communicating our personal suggestions and feedback to the managers and leaders in the business organisation. The public speaking is also helpful for the senior executives, leaders and managers to motivate the people. It helps in making employees to motivate and guide them to implement the change in the management. This also helps in making the employees realise the motive and aim of the management behind the changes and goals of the business organisation. The public speaking also helps in informing the people about the goals and activities of the business. It is also helpful in carrying out different management activities and process of the business.

Section 3:

Non-verbal skills and listening skills will help in making my future bright and achieving my career aspirations. Non-verbal communication skills will help in making my verbal communication stronger and influencing in the business organisation. The non-verbal communication is important in business and professional life to provide consistency and assistance in communication. This also helps in making other people understand and realise the motive behind the communication process. The listening skills in the employees are also important to maintain the performance and perform the task in the business organisation. The listening skills help the employees to understand the instructions and guidance provided by the managers and leaders in the business organisation. It also helps in progressing in the career as listening to others helps in improving our relationships with them(Thill & Bovée, 2013).

Good written communication skills will be necessary for my future career and aspirations as the writing skills are required in almost every activity of the business organisation. My effective writing skills will help me in creating effective reports and notes on business activities and operations. The writing skills are very important in today’s business as a business organisation may use any kind of written communicating medium. These communicating mediums include emails, messages and notes that can be required in the business organisation. The emails are the most common way of communication in the business organisation these days. The proper written, presented and grammatically correct piece of work will be helpful to successfully carry out the business activities. These also help in progressing in the future career path.


This report helps in understanding and realizing the importance of effective communication in the business organisation. The effective communication helps the employees to take the business to new growth and path of success. The business activities and operations help in making the employees perform better. The communication also helps in building relationships and exchanging the thoughts between the workforce of the business. The communication is also helpful in receiving the feedback and suggestions from the managers and leaders of the business organisation. The writing, presentation, listening and communicating skills are necessary for the employees in the business organisation to achieve the heights in the bright career.


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