BSBSUS511 Develop workplace policies and procedures for sustainability

 

Table of Contents

Task-1. 3

Task 2. 6

Task 3. 9

Task 4. 20

References. 26

Task-1

Case Study: Tata Steel

1.  Sustainability, thus according to Tata Steel, is “a long-term and integrated approach to business development, environmental stewardship, with social utility.” Sustainability refers to the issues of guaranteeing certain subsequent generations may experience the same lives as new generations. These, ofthe course, necessitate a long-term approach to managing the company’s financial, ecological, overall social implications. A corporation’s pledge to honourable behavior is often manifested in its commercial social responsibility (CSR) policy. Develop Workplace Policies BSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress.  Companies are now calculated not just on their power to sell items/solutions, as well as on when people provide things as well as how their affect people and the planet.

Tata Steel’s sustainability policy says it “in effort to be a little more responsible as well as to satisfy the demand of its customers, we would manage business operations within relation to financial growth, civic conscience, including climate change inside an inclusive approach.Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. ” Many existing laws support sustainability activities in the region of laws with good norms. Anti-pollution legislation, for example, sets severe limitations on Emissions of co2.

Tata Steel, as any firm, must comply without each of these rules, except for its strong standards of ethics, it strives to go beyond what is needed by law, contributing positively where feasible. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. Tata Steel could address the necessary environmental challenges and, in addition, delight most of its major sponsors, thanks a lotto its CSR policy. This one is outstanding for such ecosystem, and Tata Steel members, for said regions where the business works, and for shoppers, and thus for profitability. Tata Steel could perform more efficiently and save ready money by maintaining resources as well as trash. 2. Describe whether a sustainability study is premised here on the scenario(Özcan, et al., 2018).

2.  Acting appropriately is also advantageous to the business’s standing. This enriches Tata Steel’s standing as a biologically mindful but also a fair corporation, resultant in certain community opinion in such a world of global competition. Tata Steel further moregenerates as well as distributes products to enhance lengthy sustainability while simultaneously increasing profit margins.Steel is indeed a one-of-a-kind substance in that it is reusable, tailored to specific steel rather than a substandard product.

Tata Steel incorporates sustainability standards into every aspect of its business. Although sustainability encompasses almost as much as CO2, among their most significant concerns includes reducing CO2 emissions, which might contribute to global climate change (Feta, et al., 2018).

Tata Steel has continued to devote money and time toward the five major areas that drive its climate switch tactics. Start reducing emission levels; buy shares throughout lengthy innovative technology to produce low-carbon metals; innovate which produce lower Carbon dioxide emissions throughout the life cycle; engage this same current staff throughout this struggle; or rather lead by example inside this worldwide steel production are indeed the top priorities.

Although Tata Steel is taking a satisfactory method to one’s pursuits, it’s indeed critical important appropriate assessments be put together by its clients including finished of its steel. This implies contemplating a broad variety of naturally friendly, cultural, and political circumstances, adding together to CO2 emissions (Saxena, et al., 2020).

Life-cycle assessments (LCA) determine a company’s truthful ecological consequences above its entire lifespan. Researchers consider the environmental effect of producing a product, utilizing it, and eventually discarding it. Tata Steel can demonstrate using LCA because steel would be the most eco-responsible technology choice for far too several circumstances. In a study to discover the investment properties mixes of equipment and components that achieve low as well as zero-carbon structures, LCA has been used. Low-carbon technology, such as solar panels, may be used to produce every one of the energies needed for zero-carbon homes(Özcan, et al., 2018).

They’re also made from environmentally friendly materials. The variations produced by employing different version for constructing spaces was a crucial aspect of such research. It was discovered found, although the components inside a wood and cement framed structure were demolished being deposited in landfills at the time of termination, a frame structure may be repurposed into new steel. As a result, the tower’s carbon footprint is reduced. This same study’s findings provide the additional designer of proper direction on how to finest generate viable structures, low-carbon, or zero-carbon.

Sustainable business methods are frequently the greatest alternatives for such a firm. Assuming charge towards sustainability has become especially critical when a strong brand has become more vital and much more organizations embrace moral stances, to also secure brand as well as to meet the expectations of a range of sources.

Taking responsibility towards sustainability has several advantages, including a solid reputation, and results in increased consumer loyalty. Companies could also realize the gains in terms of sustainability, with fewer natural resources, very little power, and far more recycling. Earnings and customer trust were affected by these other factors(Feta, et al., 2018).

Achieving differentiation

Another approach for Tata Steel to differentiate itself from the rivals being unable to advocate such a favourable posture is to assume responsibility towards ecology. Taking such healthy and responsible practices also allows the organizationto better utilize existing influence as well as urge everybody else to achieve a sustainable choice. This may aid in the promotion of its items.

Employees gain too though, although people were more driven to work for companies that individuals believe are ‘doing the correct thing,’ such as collaborating with increased regulation to meet sustainability objectives(Saxena, et al., 2020).

 

 

Task2

Review and Analyses a Sustainability Policy

A Sustainability Policy is a ‘Statement of Intent which is employed effectively remain committed to increasing ecological sustainability throughout term both employees and consumers.

Students will indeed be asked to review and analyze an example environmental policy inside this evaluation. Fujitsu Australia, a prominent supplier of commercial, telecommunications, integrated contact centres, as well as the third biggest ICT company in Australia and New Zealand, is among the example policy utilized. Those certain policies may well be provided by their educator during the assessment (De Matteis, et al., 2021).

Spotless Group Holdings Limited

Purpose and scope of the policy

Such strategy represents a component of Spotless’ strategy for achieving the firm’s environmental targets. This policy was implemented to enable workers, vendors, and subcontractors to know their roles in assisting Spotless with achieving steady growth in its sustainability practices and also giving information to these other partners as needed. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress.

Key stakeholders identified in the policy document

Workers of Spotless Group Holdings Limited (Spotless) are subject to such a guideline. This Group policy replaces existing prior social and environmental guidelines through their totality.

Relevant legislation and standards covered in the policy document

1) Including of Code of Conduct

2) The act Environment protection and Biodiversity Conservation Act 1999.

3) National Environment Protection Council Act 1994.

4) Human Right Act

Sustainability goals and expected outcomes

Spotless’ renewable energy goal would provide a safe work environment for employees, acknowledge the workforce, to incorporating environmentally friendly practices as designers produce company experience for patients, encourage partnerships with suppliers and affected councils, as well as provide outstanding returns to shareholders. Spotless is dedicated to consistently enhancing its resource efficiency while adhering to all legal requirements(De Matteis, et al., 2021).

Mechanisms for realizing sustainability goals including roles of key stakeholders

Its Sustainability at Spotless Programme, consisting consist of three essential aspects, would help Spotless achieve its environmental targets:

First and foremost, ensure your security.

Individuals

Environment Protection

Purchasing in a Sustainable Way

A neighbourhood

Internal Control is a term used to describe how a company is run.

Spotless would create and implement targets, objectives, KPI, and strategies with each core part by just this Group policy. Our Sustainability at Spotless Program was coordinated by Group Corporate Distribution and Promotion, as well as its execution is ensured by such a Group policy(Elshall, et al., 2020).

Factors that drive company’s sustainability strategy

Using educated but also impartial judgment call procedures that incorporate our objectives, Spotless takes a comprehensive but also the lengthy perspective of sustainability (Cerchione& Bansal, 2020).

Training includes everything from developing a corporate strategy to carrying out day-to-day operations. Becoming environmentally friendly has an impact on how Spotless:

• Develops and implements customer experience strategies
• Hires people and is responsible for its health.
• Purchases products
• Interacts with the local community
• Takes care of our surroundings.

The link towards the other policies

1) Compliance of Policy

2) group Procurement of Policy

3) Human Rights Policy

4) Code of Conduct

 

 

Task 3

Develop and Present a Sustainability Policy

1. Organization summary and business activities

Coles Supermarkets Australia Pty Ltd, doing business as Coles, is just an Australian grocery, retailing, including digital services chain based in Melbourne as well as controlled with Wesfarmers.

Coles, which was established with George Coles near Collingwood, Melbourne, around 1914, presently operates and controls 801 stores across Australia, as well as some that have been relaunched as BI-LO Supermarkets. Coles employs approximately 100,000 people which, alongside competitor Woolworths, controls upwards of 80% of both the Australian market.

2. Sustainability important

It is critically important companies continue looking for new methods to safeguard the environment and engage in important natural initiatives including collaborations throughout order to lessen the overall ecological footprint. We’re concentrating on composting with reuse, which we’re doing through improving supply chain inefficiencies, searching for ways to save money but also reduce greenhouse gas emissions, and adopting sustainable products(Cerchione& Bansal, 2020).

3. Specific business area

Greenhouse gas emissions

Despite expanding our retail operations, we significantly reduced their carbon pollution in the last 5 years as a result of a variety of electricity efforts and a focus on reducing refrigerant carbon pollution (Elshall, et al., 2020).

They were undertaking a refrigeration pipe replacement system, repairing old equipment, and moving to lower global warming potential (GWP) chlorofluorocarbons for minimizing refrigeration carbon emissions.

Waste management and recycling

Around 70% of our total trash was repurposed, comprising major primary waste sources of the newspaper, foodstuff, especially plastic.

Food waste is redirected to a variety of channels, such as meal rescues, agricultural usage, power production, composting, and landfilling (Ahlström, 2019).

Key sustainability principles

-At Coles, we believe that when you are doing nice deeds, miracles happen. There have been several fantastic things for others to be pleased like that throughout the decades, and as humans think about the future, there will be several more. If you look carefully, you’ll be shown that nice situations occur at Coles daily. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress.  We consider their responsibility to manage their environmental and sustainability consequences very seriously here at Coles. They further recognize that business clients, vendors, and teammates value this attention.

Policy goals and objectives

Partnership with Australian suppliers as well as suppliers

– Collaboration and support of the people

– Financial contribution

– The quality as well as the quality of the food

– Ethical as well as socially sustainable procurement

– Lessening our impact on the environment

– Diversity but also career advancement – Health and safety

Scope of the policy

This Policy commits us both to aiming forward into aluminum cans goods Coles Brand items, fresh fruit, including meat that could be reused in nationwide collection networks either through Coles’ in-store recyclables. This also emphasizes the significance of searching for ways to improve overall reusable materials of Coles Brand everyday products, as well as enhancing recyclable messages to consumers upon the package(Winquist, et al., 2019).

Key stakeholders and their roles

1) Consumer: They have bought the products and services of the organizations and also they need to provide a proper review of the products.

2) Suppliers or vendors: They have provided good quality raw materials to the organization and as per that organization creating a product.

3) Staff: we have had 205,001 employees since around July 2015. Throughout the Group, we strive to foster an open society that appreciates employee participation and welcomes candid input from staff(Ahlström, 2019).

4) Media: Such involves conducting news conferences in conjunction with key events and, using their business consultative committee, dealing with journalist queries and comments.

Relevant Laws and Standards

1) OHS implications policy

2) Health and Management policy for management

Upon beginning contract work, each contractual business will produce but also deliver to the Coles Groups Contract/Project Director its Health and Safety Management Plan outlining how the contracted effort would be conducted safely. For such accompanying high-risk agreements and initiatives, a Safety Management Plan will be created:

All agreements deemed “high risk” by regulation

All infrastructure projects (residential development and renovation)

Contracts including manual labour with an estimated worth of $250,000 or more

Long-term contractual provisions strenuous labour with only an average worth of twelve months upwards (Tilt, et al., 2020).

Industry best practice

All Coles Brand Genuine Products Manufacturers, and any new Coles Brand Vendors including current Coles Brands Distributors with something like a Change of Coverage (where the new model or package varieties were launched), must be verified against Coles Food Manufacturing Supplier Requirements (CFMSR). Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. Coles’ particular set of factors, called CFMSR, is inspected through company staff. Coles’ objectives including market proper procedure for producing safe, ethical, fully compliant items on service of Coles are stated clearly within standards. Coles Products Technologists would approach providers who are needed must just become approved against CFMSR (Raut, et al., 2019).

Expected outcomes

Whenever feasible, they would gather to help goods in the development of new Coles Brand products, and where it is not feasible, they would recycle items and substances. Such a strategy pushes manufacturers to adopt more sustainable methods while also assisting people who rely upon that recycling livelihoods depend. Wherever sustainable items are featured in various food and beverage products, they would be labelled as such. So rather than recycling, our strategy compels us to track items individually (Winquist, et al., 2019).

Methods for implementation

Alternative materials, in their opinion, should be provided to workers. Natural decomposition is possible. The best strategy is to decrease expenses and time. goods to lessen that hazardous as well as poisonous compounds released into the environment there at plant So build a long-term company that benefits a great number of people(Raut, et al., 2019).

Presenting the policy

Manager: Good morning Supervisor: Good morning, sir Manager:Sir, we have created the sustainability policy Supervisor: That’s great, what is included in the policy? Manager:

Supervisor: That’s great. Manager: What’s your review sustainability policy? Supervisor: This policy is good and essential for organizations and this type of policy helps organizations to grow I have seen everything regarding the same in this policy. Manager: Thank you, sir

 

 

 

Task 4

Develop Implementation Strategies

1. Promotional activities

They are dedicated to fostering public engagement and developing mechanisms that enable members of the public to engage therein development of our policies and the performance of our activities. This same Electoral Commission released a public pledge throughout September 2015 and co-created an NSW Charter to Participation. We issued Towards an NSW Carta för Public Engagement as part of this process, which outlines that 20min very initial part of IPC’s efforts to advance active participation within agency (but ministry) government creation, as well as the performance of center charity, applied. The report also outlines now next actions we will take, in conjunction between NSW agencies as well as the NSW community, to promote more public engagement in serious forms under GIPA Act.

2. Raising awareness among stakeholders

They are dedicated to fostering community input including developing mechanisms that enable members of the public to engage in the development of our policies and the performance of our activities.

This same Information Commissioner released a formal pledge during September 2015 that would collaborate on even an NSW Charter to Political Engagement. Having issued Towards an NSW Blueprint for Government Relations as part of that effort, which outlines the first step of the IPC’s efforts to advance community input through government (not minister) decision creation as well as the performance of role and responsibility. This study also discusses the next actions we would take, including conjunction between NSW agencies as well as the NSW communities, to promote more public engagement in formal contexts underneath the GIPA Act (Tilt, et al., 2020).

3. Training staff in sustainability principles and techniques

Training might be considered as that of an afterthought and only then if required. The good news is that learning is also a must and should always be considered. However, most businesses don’t know the implications of failing to teach their employees. It can sometimes be the responsibility of the training institute, which does not consistently highlight or promote the importance of training during downturns. They must also have an optimistic outlook. So, what were the topics which underpin exceptional consumer services withinthe case of consumer service? Look at the foundational principles:

Organize your time.

Solving Issues

Communications Capabilities

Techniques for Making Calls

Teamwork

Internally customer service, as well as many fundamentals

 

 

Develop a comprehensive document that covers;

1. Purpose

To safeguard the environment.

-For putting money into serious ecological initiatives but also forming collaborations to lessen their environmental impact.

They are concentrating our efforts on trash management as well as recycling.

Recycling and integrating eco-friendly packaging, along with enhancing inefficiencies throughout their distribution network, searching for effective energy conservation but also decreasing greenhouse gas emissions(Ibekwe, et al., 2020).

2. Strategies for minimizing resource use

Waste management but also recycling

Around 70% of our total trash gets recovered, encompassing with us primary waste drivers of paper, foodstuff, and plastics.

Food waste is redirected to a variety of channels, include meal rescue, agricultural usage, energy generation, composting, and disposal.

RED cycle is a recycling program for soft plastics.

Consumers may return plastic bags and just a large array of much additional softer plastic packaging that can also be returned throughout many domestic kerbside recycling facilities at Coles, which is Australia’s largest store chain softer recyclers program of its kind.

3. Strategies for reducing toxic material and hazardous chemical use

Coles spent more than $15 million on energy-saving measures in FY 2017, resulting in over 1,000 installations. Refrigerator, illumination, as well as air conditioning, absorb approximately amount of energy needed within shops. Ten stores have solar panels installed, while 17 more are under the building with 3 more will be added by the end of FY18.

4. Benefits of employing life cycle management approaches

Designing for sustainability is indeed a holistic but adaptable strategy to company management that is based on life cycle concepts. A hamburger from any fast-food chain is indeed an example of an entire lifecycle. Sustainable harvesting of both the grain, veggies, and meat used as burger ingredients has economical, societal, and ecological effects.

5. Communication plan for involving all stakeholders in the implementation process

They engage with their customers on such a frequent basis and are free to learn about their objectives or that they could evolve. We’d want to hear from you about our performance indicators and monitoring.

Wesfarmers analyses the objectives of either a wider range of clients on either an organizational level inside several different ways, based on the current or future effect from their company upon respective interest. For additional information about how they interact with certain different stakeholders, see the sections below (Fernandez, et al., 2019).

The following concerns were recognized as areas of interest by responders and are covered in this report:

Your overall financial effect

Our coal-related investments

Resilient to Climate Change

Manufacturer partnerships

Keeping food grade

Behaviour’s sourcing

6. Procedures for implementing policy initiatives

Consultation is the first step.

Step 2: Customize the policy for their company’s needs.

Step 3: Identify responsibilities – be explicit! …

Step 4: Make the legislation as practical as possible.

Step 5: Make the systems and procedure well known.

Step 6: Ensure that all staff is well-versed in company guidelines and standards.

7. Measures

This is critical because how will you determine when a certain objective has already been met? Includes the information metrics are included in key metrics for use as a managed service. Using an array and scorecard made up of severalmetrics is an option. But one technique is the Key To delivering, which evaluates a business, as well as its activities,from various quadrants: consumer, staff, procedure, and financial.

8. Key responsibilities

In April 2015, Coles announced its $50 million Nurture Program to support companies adapt and flourish. But since, we’ve given over $12 million in aid or interest-free loans to 27 different companies to assist them to create economic goods, technology, and methods. This Coles Nurtur Initiative will assist Australian manufacturers with innovative big ideas, from Australia’s first quinoa processing center through chickpeas tofu, indigenous ginger, even Australia’s first shrimp growing innovation(Fernandez, et al., 2019).

9. Processes to collect

Those difficulties of establishing ‘Tell Coles’ were numerous and frequently unparalleled. To deliver, a completely new set of web-based technologies had to be created, which together provided a unique and civilization capacity. This involved creating a mobile-friendly poll framework, link given dashboards analytics that matched overall operating leadership structure, automated reply pushes data, using dynamic phrase cloud hosting when analyzing wide consumer comments.

10. Plan for continuous improvement using Deming’s PDCA cycle

The PDCA Cycle, also known as both activities with respect tool, necessitates dedication and “constant dialogues as many participants are feasible.”

Plan = -to safeguard the ecosystem; -to engage in significant environmental initiatives and collaborations to lessen our effects on the environment (Ibekwe, et al., 2020).

We are concentrating our efforts on trash management as well as recovery.

Do = We need to develop ways for reducing use. The do step permits the preceding step’s strategy to be put into action. Small adjustments are often tried, and information is acquired to determine their effectiveness.

Compare old and new data. Check = Monitor, appraise and analyze change. Both facts and outcomes obtained even during the do phase were analyzed during the analysis stage.

Act = Refine and reintroduce tactics towards progress. If indeed the verify stage reveals whether perhaps the planning phase, which was executed in of do phase, is an increase over the past norm (base rate), that will become the new benchmark (standard measure) into how the organisation must behave with in future.

 

 

References

Ahlström, H. (2019). Policy hotspots for sustainability: Changes in the EU regulation of sustainable business and finance. Sustainability, 11(2), 499.

Cerchione, R., & Bansal, H. (2020). Measuring the impact of sustainability policy and practices in the tourism and hospitality industry. Business Strategy and the Environment, 29(3), 1109-1126.

De Matteis, F., Preite, D., Striani, F., &Borgonovi, E. (2021). Cities’ role in environmental sustainability policy: the Italian experience. Cities, 111, 102991.

Elshall, A. S., Arik, A. D., El-Kadi, A. I., Pierce, S., Ye, M., Burnett, K. M., … & Chun, G. (2020). Groundwater sustainability: A review of the interactions between science and policy. Environmental Research Letters, 15(9), 093004.

Fernandez, M. E., Ten Hoor, G. A., Van Lieshout, S., Rodriguez, S. A., Beidas, R. S., Parcel, G., … &Kok, G. (2019). Implementation mapping: using intervention mapping to develop implementation strategies. Frontiers in public health, 7, 158.

Feta, A., van Den Broek, M., Crijns-Graus, W., &Jägers, G. (2018). Technical demand response potentials of the integrated steelmaking site of Tata Steel in IJmuiden. Energy Efficiency, 11(5), 1211-1225.

Ibekwe, L. N., Walker, T. J., Ebunlomo, E., Ricks, K. B., Prasad, S., Savas, L. S., & Fernandez, M. E. (2020). Using Implementation Mapping to Develop Implementation Strategies for the Delivery of a Cancer Prevention and Control Phone Navigation Program: A Collaboration With 2-1-1. Health promotion practice, 1524839920957979.

Özcan, G. B., Mondragon, A. E. C., &Harindranath, G. (2018). Strategic entry and operational integration of emerging market firms: The case of Cemex, Beko and Tata Steel in the UK. Journal of Business Research, 93, 242-254.

Raut, R. D., Mangla, S. K., Narwane, V. S., Gardas, B. B., Priyadarshinee, P., &Narkhede, B. E. (2019). Linking big data analytics and operational sustainability practices for sustainable business management. Journal of cleaner production, 224, 10-24.

Saxena, S., Lourdunathan, F., Stalin, G. A., & Ch, R. (2020). AN EMPIRICAL STUDY-THE IMPACT OF CORONAVIRUS OUTBREAK ON MERGERS AND ACQUISITION ON FINANCIAL PERFORMANCE: A SPECIAL REFERENCE TO TATA STEEL AND CORUS. PalArch’s Journal of Archaeology of Egypt/Egyptology, 17(7), 7476-7485.

Tilt, C. A., Qian, W., Kuruppu, S., & Dissanayake, D. (2020). The state of business sustainability reporting in sub-Saharan Africa: an agenda for policy and practice. Sustainability Accounting, Management and Policy Journal.

Winquist, E., Rikkonen, P., Pyysiäinen, J., &Varho, V. (2019). Is biogas energy or a sustainability product?-Business Opportunities in the Finnish biogas branch. Journal of cleaner production, 233, 1344-1354.

Develop workplace policies and procedures for sustainability BSBSUS511

 

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the tasks all my work and I have not cheated or plagiarized the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarized, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

 

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

 

——OFFICE USE ONLY—– For Trainer and Assessor to complete:   ◻   Student requested reasonable adjustment for the assessment

 

 

Completed successfully   Did the student satisfactorily:	Comments	Y	N	DNS
The student has satisfactorily completed and submitted the following:   ·         Policy focus options ·         Briefing session overview ·         Sustainability policy ·         Implementation plan ·         Peer review report		☐	☐	☐
Demonstrated ability to: Establish scope and objectives of workplace sustainability policies   This is evidenced by: Developing the sustainability policy and implementation plan		☐	☐	☐
Demonstrated ability to: Gather information for development of sustainability policies   This is evidenced by: Reviewing case study and researching sustainability best practice models		☐	☐	☐
Participated in the briefing session with the CEO:   ·         Discussed options, legislative framework and benchmarking ·         Used questioning techniques to gather feedback and inputs ·         Listened actively to the view of others ·         Sought advice ·         Took notes   See feedback in the comments section.		☐	☐	☐
Demonstrated ability to: Analyze information and consultation insights   This is evidenced by: Developing options and consulting with group		☐	☐	☐
Demonstrated ability to: Develop and document sustainability policies according to organizational processes   This is evidenced by: Developing a sustainability policy in task 2.2		☐	☐	☐
Demonstrated ability to: Incorporate implementation and continuous improvement processes into sustainability policies   This is evidenced by: Completing an implementation plan for the sustainability policy		☐	☐	☐
Demonstrated ability to: Present workplace sustainability policies and implementation processes to key stakeholders for review   This is evidenced by: Peer review
Evidence of peer review sighted		☐	☐	☐
Changes agreed on in the peer review are applied to the sustainability policy and the implementation plan		☐	☐	☐
Task Outcome:                 Satisfactory  ☐Not Yet Satisfactory ☐
Student Name:
Assessor Name:   Assessor Signature:   Date:

 

Table of Content

 

Student Declaration. 2

Task 2 – Prepare workplace sustainability policies. 6

Complete the following activities:. 8

Task 2 Prepare workplace sustainability policies. 8

References. 16

Appendix 1 – Scenario. 18

Task 2 – Prepare workplace sustainability policies

 

Task summary and instructions
What is this assessment task about?	You have been employed by the company outlined in the Case Study Scenario (Appendix 1) to develop workplace policies and procedures for sustainability with the goal to create an Internal Digital Marketing Campaign for the organisation   This task comprises of the following assessment methods: o   Product-based☒ o   Direct observation of Role-Play☒ o   Case Study ☒ o   Other (specify) ☐   It has been designed to evaluate your ability to/competency in:   ·         Establish scope and objectives of workplace sustainability policies ·         Gather information for development of sustainability policies ·         Analyse information and consultation insights ·         Develop and document sustainability policies according to organisational processes ·         Present workplace sustainability policies and implementation processes to key stakeholders for review ·         Incorporate implementation and continuous improvement processes into sustainability policies ·         develop and implement workplace policies and procedures for sustainability on at least one occasion, including: o   implementing sustainability policy and procedures into wider organisational policies and procedures o   consulting and communicating with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement.   Your assessor will be looking for demonstrated evidence of your competency in the above.   You are required to address the following:   ·         Task 2.1.1 Define the scope and objectives of the sustainability policy Scope the sustainability policy Participate in a briefing session with the CEO Recommend options for policy ·         Task 2.1.2 Develop a sustainability policy Develop a sustainability policy ·         Task 2.1.3 Policy implementation plan Develop a policy implementation plan ·         Task 2.1.4 Review Ask a classmate to peer-review your work o   Document the peer-review
What do I need to do to complete this task satisfactorily?	·         submit the completed assessment tasks, according to instructions, ·         complete the tasks with sufficient detail and present them in a professional manner, ·         use your own words and reference sources appropriately, ·         meet the word count where required, ·         use the scenario provided, ·         use the templates provided where required, ·         for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, ·         if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
Specifications	You must deliver/participate in:   ·         Briefing session with the CEO in week 2 of term ·         Peer Review in week 4 of term   You must submit to GOALS   ·         Policy focus options ·         Briefing session overview ·         Sustainability policy ·         Implementation plan ·         Peer review report
Resources and equipment	•        Computer with Internet access •        Access to Microsoft Office suites or similar software •        Learning material •        Scenario for assessment as provided •        Relevant policies and procedures as provided •        Templates as provided
Re-submission opportunities	You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

Complete the following activities:

 

Task 2 Prepare workplace sustainability policies

• For this task, you are required to develop a sustainability policy for the organisation described in Appendix 1.
• 1.1 Define the scope and objectives of the sustainability policy

1. Read Appendix 1 and determine what legislative and regulatory requirements would apply to a workplace sustainability policy for the organisation(4-5).

 

Some of the legislative act that company must apply to implement the sustainability policy in the organisation are 1. Environmental protection act, 1970. 2. Heritage Act, 1977. 3. Environmental protection act, 2009. 4. ethics related to employee and cultural integration. 5. Code of conduct practices.

1. Research for sustainability best practice models used by similar organizations , summaries the findings of your research (50-100 words).

 

Some of the sustainability best practices models used by the similar organization to establish sustainability at the workplace such as 1. Company creates the innovative system that the manager uses to find the new technology and skills to introduce in the organization for improving the performance of the overall business (Rahardjo, et al., 2013). 2. Company held a training and development program to provide training to team members related to sustainability procedures and new skills that help them in improving their performance. 3. Company conducts a motivational program to encourage the employees to use the sustainability policy and procedures such as switching off all the lights and fans after use, always putting the computers in hibernation mode during non-working hours, etc. 4. Company develops the waste management system to reduce the wastage of resources and cost of the business.

1. Develop three options for the direction and focus of the policy and consider:

 

• the likely effectiveness
• timeframe
• sustainability as a value add for the business
• cost of implementing the option.

Use the table below to record your evaluation of each option.

Examples of options may include waste management, energy savings, procurement, etc…

 

Template 1 – Policy focus options

 

	Procurement of sustainable resources and equipment.	Energy consumption	Paperless work
Effectiveness High-Medium-Low	High effectiveness	High effectiveness	High effectiveness
Timeframe Timeframe for implementation is expressed as several months.	13/02/2022 to 13/03/2022	13/02/2022 to 13/03/2022	13/02/2022 to 13/03/2022
Sustainability as a value add for the business High-Medium-Low	Medium	High	Low
Cost of implementing the option Estimation of overall costing.	$15000	$25000	$18000

 

1. Schedule a time with the trainer and assessor in week 2 of class and participate in a group briefing session with the CEO (the trainer and assessor) to discuss:

• The outcome of your evaluation (point c)
• Typical barriers to sustainability policy implementation and possible strategies to address barriers
• How cost for implementing sustainability could be reduced and value-added to the company
• The process you are taking to develop the policy

Duration: 30 minutes.

Please note that the trainer and assessor will validate your participation in the session in the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to undertake the briefing session.

Summarise and record the feedback and input received during the briefing session with the CEO using the template below.

Template 2 –Briefing session overview

 

The outcome of assessment -recommended option	The company must introduce digital technology in the workplace to reduce the usage of paper. If a company introduces digital technology in the organization, then employees get aware of the new technology, and the performance of the employees is also improved (Rahardjo, et al., 2013).
Typical barriers to sustainability policy implementation and possible strategies to address barriers	Barriers are 1. Employees of the company do not participate in the sustainability policy and procedure of the organisation. 2. Employees may face issues while using the new technology to complete their assigned tasks. 3. Organisation may face problems in selecting the supplier which provides sustainable resources and equipment. Strategies to eliminate the problems are 1. Conduct the education and coaching program to provide information to the employees related to operating new digital technology and also provide benefit technology to develop their interest in it. 2. Conduct market research and find the best supplier that provides sustainable resources and equipment and has a good reputation in the market. 3. Conduct the motivational program to encourage the team member to participate in the sustainability activity of the organisation and also provide brief information related to benefit of sustainability policy and procedure (Bossink, 2013).
How cost for implementing sustainability could be reduced and value-added to the company	Many techniques can use to reduce the implementing cost of an organization such as 1. Provide training to the employees related to reducing the wastage of the resources. 2. Provide coaching to the team member related to using the optimum uses of resources and budget. 3. Provide training to the team member related to the operate the digital technology to reduce the use of paper. 4. Motivate the team member to put the computer or laptops in hibernation mode during non-working hours or break to save energy (Bossink, 2013). 5. Motivate the staff to close the water tap and switch off all the lights and fans after use
Policy development process	There is some important information that projects must be kept in their mind while developing the policy such as 1. Policy scope 2. Business goals and objectives. 3. Barrier or problem. 4. Strategies to overcome the impact of the problem. 5. training and induction plan 6. Communication and education plan 7. Monitoring and evaluation activity (Madu & Kuei, 2012). To develop the policy, the company first introduced the digital technology that project managers use to create the policy digitally without the use of paper.

 

 

2.1.2 Develop a sustainability policy

 

Select an option for the direction and focus of the policy based on your analysis and consultation process. Develop a sustainability policy.

 

Ensure that your policy reflects the organization’s commitment to sustainability and use an employment life-cycle approach.

Include appropriate strategies to minimize resource use, reduce toxic/hazardous materials and chemicals.

 

Use the template provided below.

 

Template 3 – Sustainability Policy

 

Policy contributors	All the stakeholders of the organization such as the project manager, project team members, project steering committee, CEO, project sponsor, and manager of all the departments.
Legislation	1. Privacy act. 2. Environmental protection act
Source/References	Legisltation.gov.au
Policy owner	Project sponsor

 

Policy scope

The company must conduct training and education programs to provide training to staff related to sustainability policy and procedures to successfully implement the policy in the organisation. The company must adopt digital technology to decrease the use of paper(Madu & Kuei, 2012).

 

Policy goals and objectives     List 3

1. Reduce the use of paper by using digital technology to complete the work. 2. Reduce the usage of energy and water by encouraging the staff to switch off and close the light and water tap respectively after use. 3. Organisations want to reduce the wastage of resources after implementing the sustainability policy and procedures(Zsolnai, 2015).

 

Strategies to achieve goals   Outline 3

1. Provide training to staff related to operating the digital technology for completing the work without using the papers. 2. Conduct the motivation program to encourage and motivate the staff for the switch of all the lights and fans after use. 3. Develop a successful waste management system to reduce thewastage of resources and also to save the unnecessary cost of the business(Zsolnai, 2015).

 

Employees Responsibilities   List 4-7

1. Project manager must provide necessary information to the employees related to sustainability policy and procedure. 2. HR manager provides training to staff members related to operating the digital technology to decrease the usage of paper. 3. Project manager must observe the activity of the employees to identify whether they use the sustainability practices or not. 4. Project managers also monitor the performance of the sustainability policy and procedure whether they working efficiently or not (Curren& Metzger,2017).

 

Strategies for: ·         Minimizing the use of resources (1) ·         Reduce toxic material and hazardous chemicals (1)

1. Develop the waste management system to reduce the wastage of resources. 2. Purchase the substitute chemical substances which not harm the environment to complete the work.

 

Evaluation methods    Determine 2 evaluation methods and 3 KPIs to determine the policy implementation’ success (outcomes and performance indicators)

There are some evaluation methods is given below 1. Manager must monitor the wastage of resources after implementing the sustainability policy in the organisation. 2. Manager must use the KPI indicator to track the usage or wastage of resources of the business. There is key performance indicator is given below 1. Employee satisfaction and retention (Curren& Metzger,2017). 2. Observe the usage of paper after implementing the sustainability policy.

 

Methods of continuous review and improvement   Outline 3-5 (30-50 words each)

1. Training and induction program – HR manager must conduct the training and education program to provide training to the project team related to the new skills that they use to improve their performance. 2. Employee survey – The project manager must conduct an employee survey to take the feedback of employees on the policy and procedure of the company. 3. Brainstorming session – The project manager must conduct the brainstorming session to discuss the area that needs to be improved and also find the solution to improve the performance of the underperformed area (McElroy& Van Engelen,2012).

 

2.1.3 Policy Implementation Plan

Develop a policy implementation plan.

The plan must include:

• Procedures to help implement the sustainability process with the goal to create an Internal Digital Marketing Campaign for the organisation
• Communication of the procedures to help implement the sustainability process
• Actions to implement strategies for continuous improvements in resource efficiency
• Actions to implement continuous improvement in the application of the policy
• A monitoring strategy to control the implementation of the policy
• A recording system to track the continuous improvement in sustainability approaches

Use the template provided below.

 

Template 4 – Implementation Plan

 

Implementation Plan
Objectives   List 3 objectives and 2 KPIs for each objective	Objectives are – 1. Reduce the use of paper by using digital technology to complete the work. 2. Reduce the usage of energy and water by encouraging the staff to switch off and close the light and water tap respectively after use. 3. Organisations want to reduce the wastage of resources after implementing the sustainability policy and procedures. KPI are 1. Conduct the employee’s survey to take the feedback from the employees. 2. Conduct regular meetings to track the status of work.
Procedures   Outline an 8-10 steps procedure to help implement the sustainability process	1. Policy development. 2. Create the road map for implementing the policy in the organization. 3. Expected outcomes and goals will be determined(McElroy& Van Engelen,2012). 4. Vision and mission statement of the organization. 5. Values of the organization. 6. Training and induction plan. 7. Communication and education plan. 8. Monitoring the policy to identify whether the outcomes are achieved or not. 9. Policy documentation.
Communication   Develop a strategy to communicate the procedures to help implement the sustainability process (50-100 words)	There are some strategies that project managers use to communicate the policy to the employees such as 1. Project manager can conduct the formal meeting to provide proper information related to sustainable policy and procedures. 2. Project manager can use the Email facilities to send the sustainability policy and procedure to the team members. 3. Project manager can conduct the training and coaching program to provide training related to sustainability policy and procedures.
Continuous improvement strategies   Resource efficiency and application of policy (outline 3-5 strategies)	1. Training and induction program – HR managers must conduct the training and education program to provide training to the project team related to the new skills that they use to improve their performance (Wachira & Limuru, 2017). 2. Employee survey – The project manager must conduct an employee’s survey to take the feedback of employees on the policy and procedure of the company. 3. Brainstorming session – The project manager must conduct the brainstorming session to discuss the area that needs to be improved and also find the solution to improve the performance of the underperformed area.
Monitoring system   How the implementation of the policy and the need for continuous improvement will be monitored. Outline 3-5 strategies, techniques, and tools.	1. Conduct regular meetings with the team leader of all the departments to get information related to the performance of the policy. 2. Project manager must measure the performance of policy by monitoring the activity of employees (Wachira & Limuru, 2017). 3. Conduct a formal meeting with staff to take their feedback on the area that needs to be improved.
Continuous improvement tracker   Design a table to record continuous improvements in sustainability approaches.	Task Timeframe Methods Increase the sale of the business by 15%. 3 months Provide training to employees related to new sales techniques. Employees properly use the sustainability policy and practices. 2 months Encourage the employees to use sustainable practices. Maximize the profit of the business by 5%. 1 month Provide training to employees related to communication skills to attract the customer. Maximize the profit of the business by 10%. 2 months Provide training to employees related to handling and dealing with the customers.

 

 

Action Required Action required to implement the sustainability policy. 5-7 key actions	Resource Allocation Budget, physical and human resources	Timeline	Responsible Person
Introduce the new digital technology.	$25000	1 month	Project manager
Training provides to staff related to operating the digital technology.	Computer and Human resource manager	1 month	Project manager
Encourage the staff to switch off all the lights and fans after use.	Project manager and sustainability policy	1 month	Project manager
Procurement of sustainable resources.	Supplier and sustainable resources	1 month	Project manager
Evaluation and observation of policy and procedures (Whelan & Fink, 2016).	Monitoring strategies and project manager	Daily basis	Project manager

 

• Review

 

Swap policies with one of your classmates. Review each other’s policies and give each other constructive feedback on the structure, content, outcomes, implementation plan, performance indicators, and practicality of each policy.

 

Discuss feedback and negotiate changes.

Summarise and record the feedback provided by the classmates and the changes that have been negotiated using the template below:

Template 5 –Peer review

 

Peer Review
Name of the student who assisted with the peer review:	Project manager
Summary of feedback, address all the points below:   o   Structure o   Content o   Outcomes o   Strategies to minimize resource use and reduce toxic and hazardous chemical o   Implementation methods o   Performance indicators o   Practicality   (50-100 words)	1. Structure – Specific template is used. 2. Content – Content is good and well-defines. 3. outcomes – Noted well. 4. Strategies – a) Develop the waste management system to reduce the wastage of resources. b) Purchase the substitute chemical substances which not harm the environment to complete the work. 5. implementation method – Conduct the formal meeting. 6. Performance indicators are a) Conduct the employees survey to take the feedback from the employees (Whelan & Fink, 2016). b) Conduct regular meetings to track the status of work. 7. Practicality – Implementation of policy needs to be practical.
List of agreed on changes:	Use best communication strategies while communicating the policy.

 

Make the required changes to your policy (2.1.2) and implementation plan (2.1.3) based on the feedback you have received and agreed with.

Please note that the trainer and assessor will check that the changes have been applied to the policy when marking your assessment.

The trainer will also validate the participation of your classmate in the peer-review in the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to undertake the peer review.

 

References

 

Please include your references below:   (Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)   Bossink, B. (2013). Eco-innovation and sustainability management. Routledge. Curren, R., & Metzger, E. (2017). Living well now and in the future: Why sustainability matters. MIT Press. Madu, C. N., & Kuei, C. H. (Eds.). (2012). Handbook of sustainability management. World Scientific. McElroy, M. W., & Van Engelen, J. M. (2012). Corporate sustainability management: The art and science of managing non-financial performance. Routledge. Rahardjo, H., Idrus, M. S., Hadiwidjojo, D., &Aisjah, S. (2013). Factors that determines the success of corporate sustainability management. Journal of Management Research, 5(2), 1. Wachira, M., & Limuru, K. (2017). Public policy and sustainability: A public policy on waste management. Public Policy, 9(6). Whelan, T., & Fink, C. (2016). The comprehensive business case for sustainability. Harvard Business Review, 21(2016). Zsolnai, L. (2015). The spiritual dimension of business ethics and sustainability management. Springer.

 

Appendix 1 – Scenario

 

The company

XYZ Pty Ltd trading as MMI Professional Education is an Australian boutique education provider in Melbourne Registered Training Organisation -RTO), offering VET accredited and non-accredited business courses to corporate clients and local clients (domestic students).

MMI was founded in 1998 by brothers Mark and Andrew White who built the company to become a quality RTO with major accounts in Melbourne, Sydney, and Brisbane.  Mark Brown sold his shares to his brother Andrew who is the current chairman of the company.

The education provider is centrally located in Collins Street, Melbourne CBD with state-of-the-art facilities:

• Administration and Management Offices (including the main boardroom, 2 meetings rooms, and a computer lab with 20 PCs) on Level 45
• 15 Classrooms, kitchenette, client lounge room, and a trainers’ room on Level 46

Corporate training is mainly non-accredited and delivered at the clients’ premises around Australia, but it can also be catered for at Collins Street. Corporate clients include major Bank groups, National Management Consultancy firms, Manufacturing companies, and Government agencies.

Accredited courses are delivered in Collins Street with a combination of face-to-face and online training delivery. The accredited courses are the Diploma of Business and the Diploma of Project Management. MMI has a current capacity to enroll 500 clients; the current enrolment number is 250 clients.

Important note:

• A VET accredited course has been assessed by the Australian Skills Quality Authority (ASQA) as compliant with the Standards for VET (Vocational Education and Training) Accredited Courses and the Australian Qualifications Framework (AQF). Accreditation means that the course is nationally recognized and that the registered organization (RTO) can issue a nationally recognized qualification or Statement of Attainment (this for single units only).
• Non-accredited courses are business courses that have been highly customized to meet clients’ training needs.

The current organizational structure is as follows:

The Teams are as follows:

• Board of Directors

• Andrew White – Chairman
• Francis Green – Executive Director
• Eli Brown – Non-executive Director
• Josephine Magenta – Non- executive Director
• Deborah Red – CEO
• Leonard Black – CFO

• Finance Department: CFO and 2 x financial officers (full-time)

Summary of duties: account receivable, account payable; invoicing; payroll; financial record keeping and reporting; taxes/fees

• Marketing Team: Manager (full time) and 1 x marketing officer (part-time)

Summary of duties: promotion; design of marketing collaterals for events; social media; market research; public relations

• HR Team: HR Manager and 2 x admin officers (part-time):

Summary of duties: Recruitment; Induction and training; performance management support; employee relations; safety; compensation and benefits

• Client Services: Client Service Manager and 2 x receptionists; 4x client service officers, 1 x team leader, 1 x maintenance officer

Summary of duties:

• front of office and back of office customer service activities (to include reception and response to inquiries)
• support to academic staff
• client admin: client admission, enrolment, enrolment variations, pastoral care, completion
• building maintenance: 1x maintenance officer

• Academic Services: Academic Manager and 5 contract business trainers for corporate training; 4 full time (ongoing) business trainers for accredited training

Summary of duties: accredited and non-accredited training and assessment; learning material and assessment development and validation; support with compliance monitoring; pastoral care.

• IT services: outsourced to an external company

Summary of duties: network service; database administration (inventory and staff files); maintenance and update of a communication system including CRM (Customer Relationship Management system); data management and security.

Note: in loco computer, maintenance is performed by the maintenance officer who has some IT knowledge

Company Ownership structure

The company structure is Pty Ltd:

• Chairman Andrew White holds 51% of the shares
• 40% of the shares are held by an external corporation since late 2017, as a silent business partner
• The remaining 9% is owned by other members of the Brown’s family

Vision

Our vision is to develop outstanding individuals through quality business training that encompasses personal and professional growth.

Mission

• We create successful careers in business to advance business growth and to positively impact the broader community.
• We strive to provide exceptional business training that focuses on quality of teaching, practical learning, and successful outcomes

Values

Our core values are:

• Quality
• Integrity
• Accountability
• Respect for diversity
• Innovation

MMI quality standards

• Australian Skills Quality Authority (ASQA) standards
• ISO9001 – Quality Management Systems
• ISO 27001 Information Security
• ISO 31000 Risk Management
• Australian Business Excellence Framework

MMI – Boards’ of Director expectation

• Quality of practices
• Innovative solutions for business growth based on hard data and extensive research
• Build an innovative and agile company that can respond to the challenges of an ever-changing business environment
• Become market leader
• Increase value for shareholders and clients

 

Industry, market, and strategic business direction

MMI Professional Education is a Registered Training Provider (RTO) based in Melbourne, Australia that offers business accredited and non-accredited courses to corporate clients, and local clients.

Strategic Objectives:

• To expand the basis of the operation to Sydney where the company has experienced a high increase in demand for corporate training
• To increase revenue by 10% annually for the next 3 years
• To increase profits by 10% annually for the next 3 years
• To position the company as a leader for quality business education in Australia within the next three years
• To expand the course offering by adding new qualifications to the scope of registration: the Diploma of Leadership and Management and the Advanced Diploma of Program Management
• To increase the base of local clients attending accredited courses
• To implement sustainability to work practices: social, financial, and environmental
• To expand the offering to international students by repackaging accredited business courses to add an internship component during the course
• To build an internal culture around social consciousness and sustainability
• To position and differentiate the brand as a socially conscious ‘global operation’
• To effectively use digital marketing to internally promote the culture focusing on sustainability

Current positioning

• MMI enjoys a good reputation in the industry as a quality provider of business courses for corporate clients
• Courses are marketed as hands-on, with trainers that currently work in the industry, providing current and cutting-edge skills to business professionals
• MMI currently holds 15% of the corporate business training in Australia
• MMI does not currently deliver business courses to international clients
• MMI does not currently deliver courses overseas
• The company is financially stable and sustainable

 

Operational overview

• State of the art facility in Melbourne to be replicated in Sydney
• Systems in use:

• Student Management System (MMI system)
• Learning Management System (Moodle)
• Accounting Management System (MYOB) – does not interface with the MMI system
• Share drive
• Share points
• Zoom
• Project Management Application for remote teamwork (trainers): Wrike

• Trainers work both on-site in Melbourne and around Australia
• Senior management to stay in Melbourne: campus director and team leaders to be employed to manage and supervise Sydney’s operations
• Staff to be employed for the Sydney Campus
• Administrative tasks such as enrolments will be undertaken by Melbourne’s campus
• Virtual teamwork practices to be implemented between Melbourne and Sydney
• Website tailored to international students to be developed
• Develop and implement sustainability policy and practices across the organisation; sustainability has not been on the top five priorities of the company so far
• All trainers are based in Melbourne; this impacts on financial costs when having to move trainers to other Australian capitals to conduct corporate training. Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI. This generous package impacts an average of 20% on the profit margin for each corporate course that is sold

 

Organizational culture

The organizational culture experienced at MMI is a mix of market and hierarchy culture.

• The Market Culture: This culture is built upon the dynamics of competition and achieving concrete results. The focus is goal-oriented, with leaders who are tough and demanding. The organization is united by a common goal to succeed and beat all rivals. The main value drivers are market share and profitability.
• The Hierarchy Culture: This culture is founded on structure and control. The work environment is formal, with strict institutional procedures in place for guidance. Leadership is based on organized coordination and monitoring, with a culture emphasizing efficiency and predictability. The values include consistency and uniformity.

(Source:https://popinnow.com/four-types-organizational-culture/ )

• The organization is top-heavy, and there are concerns that this may not suit the strategic objectives for growth and the opening of a second campus in Sydney.
• The Board of Directors is invested in the change process; however, intervention is needed to bring departmental managers and teams on board.
• It is recommended that an organisational culture more suitable forinnovation, sustainability, agility, and progressive growth is developed and implemented.

 

 

Operational issues

The following operational issues have been identified internally:

• The increased number of complaints due to lack of cultural sensibility of trainers when dealing with students from the non-Australian background (15% increase in the last 6 months alone)
• All trainers are based in Melbourne; this impacts on financial costs when having to move trainers to other Australian capitals to conduct corporate training. Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI. This generous package impacts an average of 20% on the profit margin for each corporate course that is sold
• An increasing number of enrolments in Melbourne, projected student population to raise from 205 to 450 by mid-2021. Current facilities are not sufficient to accommodate the increase in numbers (current facilities can accommodate max 350 students)
• Delays in achieving marketing objectives due to the composition of the team (2 part-timers and one contractor) that cannot sustain the increased amount of marketing tasks (corporate events to enhance networking and identify potential corporate clients have increased by 30% in the past 6 months)
• A new student management system has been developed in-house. The system was recommended by the Client Services and the Academic Managers for the seamless integration of the student management and the learning management system. However,the two managers failed to perform due diligence, and they did not consider that the new system does not interface with the finance management system. This will cause operational disruptions to the workflow as finance records (mainly revenues) will have to be manually inputted based on the new system’s reports on enrolment.
• Covid19 has decreased sales by 20%; the company has managed to deliver existing courses and still maintain a reasonable margin of new enrolments online

 

Sustainability

 

The company strongly wants to incorporate socially responsible practices into the organization.

• There is an interest in implementing sustainability training from the induction process.
• Current policies and procedures are outdated, and there is no corporate social responsibility policy or strategy.
• The Board of Directors would like to invest $30,000 in philanthropic initiatives each year. However, they cannot find an agreement on what initiatives to support.
• Some of the departmental managers think that sustainability is only about environmental sustainability.
• Most documents are printed.
• Plastic cups are used in the kitchenette.
• No recycling bins are present on campus.
• There is no policy for sustainable procurement.
• The thermostats are on overnight.
• Sustainability is not an agenda item in meetings.
• There is no plan to review energy or water consumption.
• There is no strategy for waste management.
• Flexible work arrangements are offered on paper but not encouraged.
• The staff would like a staff well-being program to be implemented.
• The company is financially sustainable.
• The Board of Directors is willing to invest $45,000 for corporate social responsibility initiatives; and an additional $ 15,000 solely for environmental sustainability improvements.

 

Marketing

• MMI has not heavily invested in marketing activities, relying mainly on word of mouth.
• The company has a website:
• Old fashioned look, quite austere
• Not responsive
• In the mobile version, after you have clicked on a few pages, the navigation becomes daunting
• Heavy use of text
• Infrequent updates
• Social Media: there is a FB page that is rarely updated, the LinkedIn Page is not in use
• Print advertisement: Industry magazine
• Referrals: education agents are paid a 15% commission for referring students
• Discounts: twice/year MMI offers 10% for new enrolments to attract more students
• Yearly marketing budget: $75,000
• The marketing team is small and not experienced in digital and social media marketing
• There have been no significant internal communications established to build a company culture around design thinking, brand values, team values, and leadership.

 

Pricing

Product	Target Market	Price
Corporate Training Topics: ·         Operational Management ·         Leadership ·         Project Management ·         Emotional Intelligence ·         Change Management	·         Management ·         Individuals looking for upskilling to advance their career	Face to Face classroom (average of 10 participants) $ 2,000/participant Online $ 800/participant Individual coaching $ 150/hour
Diploma of Business	Domestic students	Blended learning: $ 4,000/student
Diploma of Project Management	Domestic students	Blended learning: $ 6,000/student

 

Workforce Overview

The following has been reported:

• Turnover rates are high in the academic department (30% yearly) due to the contractual nature of some of the roles. Ongoing training staff is steady, however, there is a need to invest more in their professional development to keep industry currency when teaching.
• Need for a succession plan for management roles
• Gender unbalanced
• Recruitment is done externally, few opportunities for advancement are offered to existing staff
• A recent staff survey outlined the following:

• Lack of opportunities for advancement
• Top-heavy management
• Silo mentality
• Not enough room for innovation and improvement
• Lack of well-defined sustainability policy
• Diversity policy is very generic
• Need for flexible work practices
• Lack of engagement with the local community

• HR practices are mainly focused on administrative duties. The Board of Directors has identified the need to embrace HR practices as an essential strategic tool for business advancement.
• Training on HR practice is required for management
• Staff lament a lack of communication from the top
• Sense of working in silos

 

Remuneration (average) for each role is as followed:

• Board of Director – 25-50 k/year
• CEO – 250 k/year
• CFO – 180 k/year
• Managers – 120k/year
• Receptionist $ 52k/year
• Officers (including team members in the Marketing dept) $ 65k/year
• Team Leader $ 78k/year
• Trainer (ongoing) $ 85k/year
• Trainer (contractor): $ 80/hour.  Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI.

Note:

• The above remuneration must be considered pro-rata for part-time staff.
• Superannuation is excluded and should be added at 10% to employee’s ordinary earnings
• Superannuation is paid to contractors (business trainers)

 

 

 

 

 

 

Task 1

Develop workplace policies and procedures for sustainability

BSBSUS511

 

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the taskis all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

 

 

 

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

 

 

——OFFICE USE ONLY—– For Trainer and Assessor to complete:   ◻   Student requested reasonable adjustment for the assessment

 

 

Question	Marking Sheet – Assessor to complete.   Did the student satisfactorily address each question as instructed:
	Completed satisfactorily
	S	NYS	DNS	Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Task Outcome:                 Satisfactory  ☐Not Yet Satisfactory ☐
Student Name:
Assessor Name:   Assessor Signature:   Date:

 

Table of Content

 

Student Declaration.. 2

Task 1 – Knowledge Questionnaire. 5

Question 1.. 7

Question 2.. 7

Question 3.. 7

Question 4.. 8

Question 5.. 8

References. 9

Appendix 1 –Useful Links. 9

Legislations and Regulations. 9

 

 

 

Task 1 – Knowledge Questionnaire

 

Task summary and instructions
What is this assessment task about?	This assessment is a written questionnaire with a mix of objective and subjective questions.   The questionnaire is designed to meetthe knowledge required to meet the unit requirements safely and effectively.   The questions focus on the knowledge evidence required for this unit of competency:   ·         Australian and international standards relating to corporate sustainability ·         environmental and sustainability legislation, regulations and codes of practice applicable to organisation ·         internal and external sources of information and their use in planning and developing organisational sustainability policies and procedures ·         elements required for the development of organisational sustainability policies and processes including: o   agreed outcomes of the policy and procedures o   policy timeframes and costs o   performance indicators o   activities to be undertaken o   assigned responsibilities o   record keeping, review and improvement processes o   common sustainability issues with organisational systems and procedures o   typical barriers to implementing policies and procedures in an organisation and possible strategies to address them.   Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.
What do I need to do to complete this task satisfactorily?	·         submit your answers to the questions within the set timeframe, ·         answer all questions as instructed, ·         answer all questions using your own words and reference any sources appropriately, ·         all questions must be answered satisfactorily.   It is advisable to:   ·         review the questions carefully, ·         answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures), ·         further research the topics addressed in each question.
Specifications	You must submit to GOALS the   ·         assessment coversheet, ·         answers to all questions, ·         references.
Resources and equipment	•        computer with Internet access, •        access to Microsoft Office suites or similar software, •        learning material.
Re-submission opportunities	You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

 

 

 

Answerall the questions below:

Question 1

List and briefly outline three Australian and international standards relating to corporate sustainability. (20 – 30 words each)

Three Australian standards are related to corporate sustainability such as 1. AS/NZS 3831-1998 – This is the standard created by the Australian government authorities to provide information related to waste management practices that help in protecting the environment. 2. ISO 14064-1-2018 – This is the standard is that created by the Australian government authorities that guide the organization related to the reporting and quantification of the greenhouse gas removals and emissions. 3. AS/NZS 4261-1994 – This is the standard created by the Australian government authorities that provide information related to the requirement of the reusable container intended for safe transportation and collection of sharp items that are used in human as well as animal medical applications. Some international standards are related to corporate sustainability such as 1. ISO/IEC 13273-1:2015 – This is the international sustainable standard that provides information related to the concepts and fundamentals of the energy management terminology and energy efficiency. 2. ISO 1441 – This is the standard that provides information related to environmental management that company uses to protect the environment and also save their resources for future perspectives. 3. ISO 50047:2016 – This is the international standardthat provides information related to the approaches for energy saving in the organization to save the cost of the business.

 

Question 2

Think about an organisation that you are familiar with, what is the environmental or sustainability legislation, regulations and code of practice that is applicable to the organisation?

List and describe three (30-50 words/description)

Environmental or sustainability legislation, regulations and code of practice	Brief description
Environment protection act, 2019	This act is introduced by the government of Australia to provide information related to recycling plastic material instead of throwing it.
Water act, 2007	This act is introduced by the Australian government to provide information related to water-saving practices that all the peoples of Australia follow to save the water resources for future perspective.
Environment protection and conversation act, 1999.	This act is introduced by the government of Australia to provide rights to the people that they take corrective action any time they see other people or companies damage the environment (Aghelie, 2017).

 

Question 3

Identify and list 2 internal and 2 external sources of information that can assist when developing sustainability policy and procedures for an organisation. Outline how they can be used when developing a sustainability policy. (30-50 words) Sources of information: ·         Internal: a) Senior managers b) Current data related to environmental protection. ·         External: a) Environmental directions. b) Assessments of government bodies. Application in policy development: 1. Internal sources used by the company to identify the current issues that occur in the workplace and also find their solution to resolve them. 2. External sources are used by the company to take suggestions related to improving the sustainability policy and procedure of the business or establishing the best working environment in the workplace(Aghelie, 2017).

 

Question 4

Write a brief explanation of the elements required for the development of organisational sustainability policies and processes listed in the table below. (30 – 40 words each)

Element	Explanation
agreed outcomes of the policy and procedures	Stakeholders try to reuse or recycle the resources if possible, instead of throwingthem. In this way, resources of the business are saved and the cost of the business is also saved.
policy timeframes and costs	Policy timeframe and cost are required to provide training staff related to sustainability procedures and also purchase the sustainable items to implement the sustainability in the workplace.
performance indicators	Performance indicators are the type of tool that a company uses to measure the sustainable or environmental protection performance of their employees(Moscardo, et al., 2013).
activities to be undertaken	The company must develop a waste management plan and adopt modern techniques that help the business by saving their resources and cost from wastage.
assigned responsibilities	The company must assign duties to the senior stakeholder of the business related to encouraging the employees from time to time to save the energy and resources of the business.
record keeping, review and improvement processes	The senior manager of the company must store the data related to the training and induction program that the company conduct to provide training to staff related to sustainable procedures. The senior manager must review or observe the activity of the staff on regular basis to identify whether they follow the sustainability policy and procedure or not.
common sustainability issues with organisational systems and procedures	Some issues are related to sustainability such as 1. Employees do not put their computersin hibernation mode during lunch(Moscardo, et al., 2013). 2. Employees forgot to close the water tap after use. 3. Employees forgot to switch off the lights and fans after use.

 

Question 5

Explain your approach for each of the following barriers and challenges when implementing policies and procedures inside an organisation:

Challenge	Response
An employee does not believe the new policy will be a benefit to the workplace. They believe the current process is working well	To increase the importance of the new policy, the company must conduct an education and induction program to provide information to staff members related to the benefits of the new policy.
Employees avoid using the new policy as they found it too complicated	If employees avoid using the new policy, then the manager of the company must conduct a meeting with staff to provide actual information related to the development of policy and also the benefit of the policy. The managerasks their doubts related to the new policy.
Lack of resource allocation by management caused issues in updating most of the policies and procedures	The company must use resource management software to track how much resources are used by the employees to complete their work and how much resources are wasted during the work progress. After identifying the information, the company establish the system to provide the limited resources to the employees every month to complete their tasks and also encourage them for optimum utilization of the resources.

 

References

 

Please include your references below:   (Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment) Aghelie, A. (2017). Exploring drivers and barriers to sustainability green business practices within small medium sized enterprises: primary findings. International Journal of Business and Economic Development (IJBED), 5(1). Moscardo, G., Lamberton, G., Wells, G., Fallon, W., Lawn, P., Rowe, A., … & Kershaw, W. (2013). Sustainability in Australian business: principles and practice. Wiley-Blackwell.

 

Appendix 1 –Useful Links

 

Legislations and Regulations

 

• Standards Australia: https://www.standards.org.au/
• International Organisation for Standardisation: https://www.iso.org/home.html
• Environmental Act: https://www.environment.gov.au/epbc

http://www.epa.vic.gov.au/about-us/legislation/acts-administered-by-epa

www.epa.vic.gov.au/our-work/publications/publication/2013/december/1558

www.environment.gov.au/about-us/legislation

• Sustainability Victoria: https://www.sustainability.vic.gov.au/
• Business Victoria: https://www.business.vic.gov.au/marketing-and-sales/sustainable-business/environmental-sustainability-hub
• Energy Savers: https://www.energy.gov/energysaver/save-electricity-and-fuel/lighting-choices-save-you-money/how-energy-efficient-light
• Sustainability facts: https://www.slhd.nsw.gov.au/…/content/pdf/sustainability_facts.pdf