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BSBSUS511 Develop Workplace Policies

  BSBSUS511 Develop Workplace Policies and Procedures                           for Sustainability

Table of Contents

Table of Contents. 1

Instructions to Learner. 2

Assessment instructions. 2

Assessment requirements. 5

Candidate Details. 6

Assessment – BSBSUS511: Develop workplace policies and procedures for sustainability. 6

Observation/Demonstration. 7

Activities. 8

Activity 1A.. 8

Activity 1B. 9

Activity 1C. 10

Activity 1D.. 11

Activity 1E. 12

Activity 2A.. 13

Activity 2B. 14

Activity 2C. 15

Activity 2D.. 16

Activity 3A.. 17

Activity 3B. 18

Activity 3C. 19

Summative Assessments. 20

Section A: Skills Activity. 21

Section B: Knowledge Activity (Q & A). 23

Section C: Performance Activity. 25

Case Studies. 26

Case Study A – Sustainability Policy. 26

Case Study B – Developing Sustainability Policies. 27

Case Study C – Documenting outcomes. 28

Workplace Documentation – for learners. 29

Workplace documents checklist. 29

Instructions to Learner

Assessment instructions


Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process.

Written work

Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

  • Address each question including any sub-points
  • Demonstrate that you have researched the topic thoroughly
  • Cover the topic in a logical, structured manner
  • Your assessment tasks are well presented, well referenced and word processed
  • Your assessment tasks include your full legal name on each and every page.

Active participation

It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.


Plagiarism is taking and using someone else’s thoughts, writings or inventions and representing them as your own.Plagiarism is a serious act and may result in a learner’s exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor.The following list outlines some of the activities for which a learner can be accused of plagiarism:

  • Presenting any work by another individual as one’s own unintentionally
  • Handing in assessments markedly similar to or copied from another learner
  • Presenting the work of another individual or group as their own work
  • Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.


Collusion is the presentation by a learner of an assignment as their own thatis, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action. Collusion or copying from other learners is not permitted and will result in a “0” grade and NYC.

Assessments must be typed using document software such as (or similar to) MS Office. Handwritten assessments will not be accepted (unless, prior written confirmation is provided by the trainer/assessor to confirm).

Competency outcome

There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience).

Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.

If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and will be given another chance to resubmit your assessment task(s).If you are still deemed as “Not Yet Competent” you will be required to re-enrol in the unit of competency.

Additional evidence

If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues.We retain this right at any time, including after submission of your assessments.


We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law.However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.



Assessment appeals process

If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal.You must first discuss the issue with your trainer/assessor.If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal.

Recognised prior learning

Candidates will be able to have their previous experience or expertise recognised on request.

Special needs

Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.

Assessment requirements

Assessment can either be:

  • Direct observation
  • Product-based methods e.g. reports, role plays, work samples
  • Portfolios – annotated and validated

The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.

To demonstrate competence in this unit you must undertake all activities (formative and summative) in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.

Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result.

As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction.

If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.


Candidate Details

Assessment – BSBSUS511:Develop workplace policies and procedures for sustainability

Please complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for BSBSUS511:Develop workplace policies and procedures for sustainability.

Name:                  _____________________________________________________________

Address:              _____________________________________________________________


Email:                    _____________________________________________________________


I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed.

Signed:                 ____________________________________________________________

Date:                     ____________________________________________________________

If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:

This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed.We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.

Learner 1:            ____________________________________________________________

Signed:                 ____________________________________________________________

Learner 2:            ____________________________________________________________

Signed:                 ____________________________________________________________

Learner 3:            ____________________________________________________________

Signed:                 ____________________________________________________________


Throughout this unit, you may be expected to show your competency of the elements through observations or demonstrations. Your trainer/assessor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook.

Observation and evidence checklists have been included for all performance criteria in the Assessor Workbook, but the assessor only needs to record evidence in this document if they deem it necessary to judge competency for that particular activity.

An explanation of observations and demonstrations:

Observation is on-the-job

The observation will usually require:

  • Performing a work-based skill or task
  • Interaction with colleagues and/or customers.

Demonstration is off-the-job

A demonstration will require:

  • Performing a skill or task that is asked of you
  • Undertaking a simulation exercise.

Your trainer/assessor will inform you of which one of the above they would like you to do. The observation/demonstration will cover one of the unit’s elements.

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your trainer/assessor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.

You should be able to demonstrate the skills, knowledge and performance criteria required for competency in this unit, as seen in the Learner Guide.


Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment).


Estimated Time 30 Minutes
Objective To provide you with an opportunity to identify how to establish scope and objectives of workplace sustainability policies.
  This activity does not require observation.


Explain what action you could take to establish the scope and objectives of sustainability policies in the workplace.


Write your answer in no more than 100 words.


Sustainability is the competence to justifiably happen the energetic human desires of the existing deprived of cooperating the capacity of upcoming generations to encounter their requirements by preservative and defensive the zone’s environments and ordinary possessions.

The action or steps that takings to instrument a workplace sustainability procedure:

1. Comprehend sustainability and distinguish what it resources to the corporation.

2. Established the goals and obligations.

3. Participate with the shareholders endlessly.

4. Begin the organization and procedures.

5. Interconnect the movements, pathway the development, and encounter the opportunities (Sala, et al.,2015).






Activity 1B

Estimated Time 15 Minutes
Objective To provide you with an opportunity to identify how to gather information for the development of sustainability policies.
  This activity does not require observation.


1.       List two internal and two external sources of information.


2.       List four methods of gathering information.


1. The two internal sources of information such as corporation conferences, and administrators are the foundations for the growth of the sustainability policies.


The external sources of information such as Manufacturing connotations, and faith-constructed organizations are the foundations for the expansion of the sustainability policies (Damanpour, et al.,2018).


2. The four methods of gathering information such as Philosophy, Atmosphere, Civilisation, and low cost are the fragment of the growth of the sustainability strategies or policies.





Activity 1C

Estimated Time 60 Minutes
Objective To provide you with an opportunity to identify how to analyze information and consultation insights.
  This activity does not require observation.


Explain what method you could use to analyze the information you have gathered. Write your answer in no more than 150 words.


The methods that use to analyze information that you have gathered:

1. Reviews – Appropriate inexpression at your topmost review of the queries, regulate the example extent, usage of the irritable tabularization to strainer the consequences, and attract the assumptions.

2. Operational tracking – Itsassistancesthe facilities such as transporting the additional modified perusing involvement.

3. Transactional facts stalking – It delivers an instrument to pathway the opinion of the beginning of the operation by connecting a preliminary operator mission with the extra responsibilities, that have remained formed from it.

4. community media nursing – It includes the tracking or following of an operational variety of references and the succeeding of them (Tuominen, et al.,2014).

5. Assembling contribution and recordkeeping of the data – A contribution permits for the recurrent instructions, and for expenditures to be feast concluded the period of suppleness in what way you retail the goods or services.

The Recordkeeping of the information denotes the material and the permitsentreated by the consumers throughout the procedure or record-keeping in the direction to undeveloped an interchange explanation with the establishment of the corporation.



Activity 1D

Estimated Time 60 Minutes
Objective To provide you with an opportunity to develop and document sustainability policies according to organizational processes.
Equipment needed Access to a computer.
  This activity does not require observation.


Refer to Case Study B – Developing sustainability policies


Develop a sustainability policy that identifies and documents five ways the business in the case study could improve its environmental impact. Your report should be typed on a computer and follow the organizational processes as detailed in the case study.



Introduction –In the quick explanation, the conducts that for the insignificant corporate to advance their environmental impact such as usage of maintainable goods, deliver to the community transportation traveler profits, proposal them inaccessible exertion, usage of supportablepacking, and variety liveliness well-organized advancements.

Purpose – The purpose of the advance the strategies conservational impact is to influence one or together of individuals extents, thusselecting of discourse some of the ecosphere furthermost demanding difficulties. It drops the surplus, diminishing the feasting and defending and preserving the environment and ordinary environments. It intends to confirm the atmosphere is non-violent, hygienic, and maintainable. The foremost determination of the sustainability strategies is that it permits the entities to encounter their existing requirements and also delivers on the desires of the upcoming compeers.

Policy – The sustainability policy pursues to confirm that expansion is assumed not individual in the accurate technique but extra outstandingly to guarantee that the accurate belongings are completed. The policies that advance the conservational impact such as:

1. Customary the resident productions goalmouths.

2. Inspire Electronics Automobiles.

3. Prohibited Surplus Nourishment.

4. Incentivize carbon agriculture.

5. Being shrewd about the nuclear-powered.



Activity 1E

Estimated Time 60 Minutes
Objective To provide you with an opportunity to incorporate implementation and continuous improvement processes into sustainability policies.
Equipment needed Ø  The policy developed in Activity 1D

Ø  Access to a computer.

  This activity does not require observation.


Refer to Case Study B – Developing sustainability policies


Using the policy points you identified and documented in Activity 1D, add additional information that explains what action can be taken to implement them and how they will be monitored for continuous improvement.

The Actions that can be taken to instrument the sustainability policy:

1. Progress the exact, quantifiablegoalmouths, and purposes.

2. Describe sustainability revenue for your detailedcapability.

3. Generate an accomplishmentstage for instrumentmodification.

4. Interconnect the strategy to all the operating and constructionoperators.

5. Accumulate the baseline information on the existingposition of your goals.

6. Contrivance of all the achievementstages.

These activities are observed by Guarantee the plan or the strategy is vibrant, shaping the management assurance and appointment, accomplishing and regulating the variations, and building in strengthening for the unceasing development in the sustainability strategy.

Activity 2A

Estimated Time 30 Minutes
Objective To provide you with an opportunity to present workplace sustainability policies and implementation processes to key stakeholders.
Equipment needed The policy was completed in Activity 1E.
  This activity will require observation.

This is a role-play activity to be conducted in a small group.

Within the group, there must be the following roles:

Ø  An employee from the business who will be helping to implement the policy

Ø  A manager from the business who is responsible for signing off the policy.

Present your completed document from Activity 1E to the group. Within your presentation, make sure you:

Ø  Use language and tone appropriate to the audience

Ø  Speak clearly

Ø  Remain professional throughout

Ø  Answer any questions.

Activity 2B

Estimated Time 30 Minutes
Objective To provide you with an opportunity to identify and source resources required to implement sustainability policies.
Equipment needed Ø  Access to the internet

Ø  A printer.

  This activity does not require observation.


Refer to Case Study A: Sustainability Policy for Question 1


1.       Identify three resources that may be required to implement the sustainability policy detailed in the case study.


2.       Using the internet, research sources for the resources you have identified in Question 1. Attach your findings to your workbook; these can be handwritten or printed off.

1. The Three resources that are mandatory to instrument the sustainability strategy for an organization such as LED light bulbs, surface aquatic possessions, and recycling of excess materials(Farla, et al.,2012).


2. The sources of the resources that are realized in the sustainability policy or the procedure:

1. The LED light bulbs sources are exploiting rectifying tubes that discharge the light when they are associated in the route.

2. The sources of the surface aquatic possessions are ponds, rivers, containers, and the bays.

3. The sources of recycling of the excess materials such as the Aluminium, plastic, steel cans, plastic washing cleaner bottles, and newspaper towels.

Activity 2C

Estimated Time 60 Minutes
Objective To provide you with an opportunity to identify how to support the implementation of workplace sustainability policies.
  This activity does not require observation.

Explain the methods you could use to support the implementation of sustainability policies.

Write your answer in no more than 150 words.

The methods that can custom to provision the application of the sustainability policies and procedures:

1. Firstly describe what sustainability revenue for the detailed capability.

2. The expansion of detailed capability, assessable the goals and the purposes.

3. The Assortment of the baseline information on the existing position of the goals or the objectives.

4. Then Generate an accomplishment stage to instrument the variations.

5. The proposal is to be interconnected with all the supervisors and the construction users also.

6. After then contrivance and implement the all-accomplishment stages.

Activity 2D

Estimated Time 15 Minutes
Objective To provide you with an opportunity to identify how to track continuous improvements in sustainability approaches using recording systems.
  This activity does not require observation.


List three recording systems you might use to track continuous improvements.


The three-recording system that use to track continuous improvements are:


1. Recognise an opening or prospect for the modification, and generate a strategy to influence that goal and accomplish it.


2. The Instrument of that transformation on an important measure.


3. Congregation of the evidence after respectively innovative modification, and investigation of its efficiency (Bernhardt, et al.,2017)

Activity 3A

Estimated Time 90 Minutes
Objective To provide you with an opportunity to document outcomes and provide feedback to key personnel and stakeholders.
  Question 2 of this activity will require observation.

Refer to Case Study C: Documenting outcomes – for Question 1.

1.       Using the information detailed in the case study, prepare a short report on the outcomes of the sustainability policies.

Make sure your policy includes:

Ø  Initial objectives

Ø  The policy principles

Ø  What action has been taken

Ø  What the outcomes are.

2.       This is a role-play activity to be conducted in a small group.

Within the group, there must be the following roles:

Ø  Employees from the business who will be helping to implement the policy

Ø  A manager from the business is responsible for signing off the policy.

Using the information in the report you have written in Question 1, provide the feedback to the small group of key personnel and stakeholders.

When giving this feedback, make sure that you:

Ø  Match the level of formality to the audience

Ø  Speak clearly and professionally

Ø  Acknowledge all input.



1. Report


Initial Objectives – The Met is tech industrialized and also executed its sustainability policies and approaches, The complete purposes are to develop additional ecologically approachable in their applies and procurements within the occupational.


The principles of the policy – The numerous philosophies that are deliberated in the organization such as:

1. Decrease the aquatic feasting

2. Decrease the liveliness usage

3. Diminish the redundant traveling

4. acquiring maintainable

These principles are the comprised in it, so now we consume to be taken action of that principles and then find the outcomes.


The Action has been taken –

1. Various actions have been taken for finding the outcomes as to decrease the aquatic ingesting, the achievement has been occupied that immovable the leaks, innovative knicks are fixed.

2. To decrease the vigor usage, all the electric apparatus is twisted off wherever conceivable, and little energy tubers are used.

3. To decrease the redundant itinerant, the conference agenda has been condensed, and connected conferences are presented as well.

4. The acquisition of a sustainable and welcoming atmosphere, scrubbing the goods, and recycling the paper.


Outcomes of those principles and the actions –

1. To decrease aquatic feasting the outcome, the complete decrease is 20 %


2. To decrease the vigor usage, the overall discount is 30 %

3. To decrease the redundant drifting the consequence is that one conference in a calendar month has been established, and training has given a connected assemblies program.

4. The acquisition of the maintainable, the consequence is that all the goods are substituted as well, and transformed the providers.


2. Roleplay

HR manager –Good morning

Employee – Hello, Today I want to discuss how to implement the policy, and who will be helping to implement it?

HR manager – To instrument the policy to recognize the requirements for an approach, acquire the shareholder sustenance, and interconnect with the additional or other workforces.

Employee – Okay. So, we have to contrivance the program for an association. But who will be helping to implement that policy?

HR manager – The executing association is accountable and all the administrators will help you to instrument the policy.

Employee – Okay. Thank you. Have a nice day.



Activity 3B

Estimated Time 60 Minutes
Objective To provide you with an opportunity to identify trends requiring remedial action to promote continuous improvement of performance.
  This activity does not require observation


1.       List three types of information that you might use to identify trends.


2.       Explain what remedial action might include. You should write your answer in no more than 150 words.


1.  The three types of information that might be used in recognizing the trends such as quick, transitional, and extensive period.

2. The remedial actions are an achievement occupied to distress a longstanding rebuilding of conservational superiority. The remedial actions are encompassed in the movements:

1. select or indicate a slight untroublesome development.

2. Continuously Enquire to the consumers for the feedback response.

3. Stay Exposed  and approachable to the criticism.

4. To deportment a self-valuation.

5. Always effort or exertion as a team or an assembly (Yao, et al.,2014)

Activity 3C

Estimated Time 30 Minutes
Objective To provide you with an opportunity to identify how to modify sustainability policies to incorporate improvements.
  This activity does not require observation.


Briefly explain what information you would need to include when modifying sustainability policies to include improvements.


Write your answer in no more than 100 words.


When informing the sustainability strategies, the data that required to include enhancements such as:

1. Enhance a green segment to your circular, participating in the sustainability instructions in your infrastructure’s proposal can assist stimulus and strengthen green performance.

2. The Conversation about the sustainability goals and the purposes.

3. The transmission and share of the sustainability accomplishments.

4. The development of the signage.

5. Also congregation the reprocessinghappening.

A sustainability policy might be demarcation your assurance to perform and idealscalculated to encourageecologicallyaccountableprocesses.














Summative Assessments

The summative assessments are the major activities designed to assess your skills, knowledge, and performance, as required to show competency in this unit. These activities should be completed after finishing the Learner Guide. You should complete these as stated below and as instructed by your trainer/assessor.

Skills, knowledge, and performance may be termed as:

  • Skills – skill requirements, required skills, essential skills, foundation skills
  • Knowledge – knowledge requirements, required knowledge, essential knowledge, knowledge evidence
  • Performance – evidence requirements, critical aspects of assessment,performance evidence.

Section A: Skills Activity

The Skills Activity is designed to be a series of demonstrative tasks that should be assessed by observation (by the assessor or third party, depending on the circumstances). In some cases, skills will be demonstrated in writing, where the criteria fit.

It will demonstrate all of the skills required for this unit of competency – your assessor will provide further instructions to you, if necessary.

Section B: Knowledge Activity (Q & A)

The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series of questions to confirm your competency for all of the required knowledge in the unit of competency.

Section C: Performance Activity

The Performance Activity is designed to be a practical activity performed either in the workplace or in a simulated environment. You should demonstrate the required practical tasks for the unit of competency and be observed by the assessor and/or the third party, as applicable to the situation. If the third party is required to observe you, you will need to make the required arrangements with them.

If necessary for the activities, you should attach completed written answers, portfolios, or any evidence of competency to this workbook.

Section A: Skills Activity

Objective: To provide you with an opportunity to show you have the required skills for this unit.

This activity will enable you to demonstrate the following skills:

  • Numeracy
  • interprets and uses mathematical equations to calculate numerical information relating to time durations and costs
  • Oral communication
  • presents information and seeks advice using language appropriate to audience
  • participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding
  • Reading
  • identifies, analyses and evaluates complex textual information to determine legislative and regulatory requirements, trends and outcomes
  • Writing
  • researches, plans and prepares documentation using format and language appropriate to context, organisational requirements and audience
  • Initiative and enterprise
  • develops, monitors and modifies organisational policies and procedures according to legislative requirements and organisation goals
  • Teamwork
  • selects and uses appropriate conventions and protocols when communicating with internal and external stakeholders to seek or share information
  • plays a lead role in consulting and negotiating positive outcomes with a range of stakeholders
  • Planning and organising
  • plans, organises and implements work activities of self and others that ensure compliance with organisational policies and procedures, and legislative requirements
  • sequences and schedules complex activities, monitors implementation, and manages relevant communication
  • uses systematic, analytical processes in relatively complex, situations, setting goals, gathering relevant information, and identifying and evaluating options against agreed criteria
  • evaluates outcomes of decisions to identify opportunities for improvement

Answer the activity in as much detail as possible.

Equipment needed:

  • Access to the internet
  • Small group of peers for a role-play activity.
  1. Identify and document one area within your workplace that you can develop a sustainability policy for. If you are not in a workplace you can refer to one you are familiar with or your assessor will provide you with an example workplace.

The one document area that is need to be done in the workplace that can help the company to develop the sustainability policy is the working policy document of the organization is helping the company to assess the workplace and develop the suitability policy (Game, et al., 2018).

  1. Using the internet, research any relevant laws, legislation, codes of conduct or regulatory requirements for the area you have chosen. Make sure you take notes and attach them to your workbook.

The relevant laws and the regulations also, the legislation, and the code of conduct that is used in the regulatory requirements will be used in the finance section of the organization to develop the sustainability policy of the organization. The companies act 2006 will be used in this policy (Game, et al., 2018).

  1. This is a role-play activity to be conducted as part of a small group of peers. For this activity, you will discuss the area you have chosen in Question 1 and the findings from your research and get their input on how you can lessen the environmental impact. The roles to include are:
  • Internal stakeholder – an employee from the business
  • External stakeholder – a customer.


Internal stakeholder – according to the current situation of the organization this is compulsory to develop a sustainability policy for the organization’s better development.

External stakeholder- yes sir as the organization needs a better policy they have to make sure to handle the situation in a better way for the organization.

Internal stakeholder – the company development is the important thing for the organization better results and expand the business in the market for more opportunities.

External stakeholder- as the current working policy of the organization is not that effective and for this, they have to make sure to handle this for the better development of the organization.

  1. Using the information you have gathered in questions 1 to 3, develop a sustainability policy.

Within this policy, you should include:

  • The main principles
  • The actions to be taken to achieve the principles
  • Implementation
  • How it will be monitored
  • Any costs and timeframes.

The main principles

Economic principles and social principles will be applied in this.

The actions to be taken to achieve the principles

They have to examine the working policy and the position of the organization to improve the actions to reach the level of the principles.


During the implementation of the principles in the organization, they have to make sure to deal with the company working policy and make sure to reach the level of the development of the organization for a better result (Lăzăroiu, et al., 2020).

How it will be monitored

This will monitor from the starting point of the company development as they have to make sure to handle the things and they have to take the help of the communication process in the organization to get a better result.

Any cost and timeframes

There will cost a charge to develop and implement the suitability policy in the organization around $45.00 and it will take the first 6 weeks of the organization.

  1. Evaluate the policy and identify and document any areas for improvement.

The policy will be and the identify the document and the areas in which it needs to be done the improvement needs to be done in the financial department and the accounting department of the organization. Also, the policy will be identified in the terms of the company’s working policy (Lăzăroiu, et al., 2020).

Section B: Knowledge Activity (Q & A)

Objective: To provide you with an opportunity to show you have the required knowledge for this unit.

The answers to the following questions will enable you to demonstrate your knowledge of:

  • Australian and international standards relating to corporate sustainability
  • Environmental and sustainability legislation, regulations and codes of practice applicable to organisation
  • Internal and external sources of information and their use in planning and developing organisational sustainability policies and procedures
  • Elements required for the development of organisational sustainability policies and processes including:
  • agreed outcomes of the policy and procedures
  • policy timeframes and costs
  • performance indicators
  • activities to be undertaken
  • assigned responsibilities
  • record keeping, review and improvement processes
  • common sustainability issues with organisational systems and procedures
  • Typical barriers to implementing policies and procedures in an organisation and possible strategies to address them.

Answer each question in as much detail as possible.

  1. Briefly explain what international standards relate to corporate sustainability.

Max. 50 words.

International trade helps the organization reach the level of the company development of the organization. This will help the company to do better development in the corporate sustainability policy in the organization. This is the importance of international trade in the organization.

  1. Explain the Australian government’s main piece of environmental legislation.

Max. 100 words.

Australian environment protection biodiversity conversation act 1999 is the central piece of the environmental legislation and it will help the company of Australia and provide the framework of the legal resources and the protect the environment of the company. This will help the company to handle the ecological communities of the company (Gottschamer, e al.,2016).

  1. What environmental legislation applies to your state or territory?

The types of environmental legislation applicable to the state and the territories and there are:

Australian environment protection biodiversity conversation act 1999

  1. List two types of internal sources of information.

The two types of the internal source of information are:

Working policy data

Financial data

  1. List two types of external sources of information.

The two types of the external resource data are:

Marketing report

Stakeholder feedback

  1. Briefly explain how using internal and external information helps to plan and develop sustainability policies and procedures.

Max. 75 words.

Internal and external resources of the organization help the company to get better deliveries and because of this, they have to make sure to handle the things in the organization also, with the help of the internal resources they will implement the working policy in the organization. Based on the external resources they will improve their marketing strategies in the organization to get a better result (Gottschamer, 2016).

  1. What methods can you use to analyse information?

Max. 75 words.

The method that will be used to analyze the information of the organization is predictive data analysis will be used in this section because sustainability policy will be developed in the organization by doing prediction of the company result.

  1. How might you determine the timeframes and costs of the policies?

Max. 75 words.

The determination of the timeframes and the cost of the policies are will be mentioned within 6 weeks of the policy development and it will cost around $45.00/-.

  1. Explain what performance indicators you might use to track progress.

Max. 75 words.

The performance indicators that will be used to track the progress of the organization are the examination of the working report and the progress of the organization to get better results in the company.

  1. List three things the implementation plan needs to establish.

The three things that are implemented in the plan and need to be established in the organization are:

Working policy

New organization management

Develop communication process

  1. List two records a business might have to keep by law.

The two records that are business might have to keep by the law are the sales and the production record of the company (Howes, et al., 2017).

  1. Briefly explain the most widely used continuous improvement model.

Max. 75 words.

A brief explanation of the two most widely used continuous improvement models of the organization are:

The development process of the company

Communication process development of the organization.

  1. Explain the sustainability issues and barriers you might face.

Max. 75 words.

Explain the sustainability issue and the barriers that they might face is the communication gap and the supply also, the chain work process of the organization these are the two barriers which they might face in the organization and the development policy of the company in a sustainability manner.

  1. Explain the action you could take to address any barriers to implementing policies and procedures.

Max. 75 words.

The action which is needed to be taken and any type of the barriers to implementing policies and the procedures of the organization are first they have to find out the lack point in the company work process and after that, they have to resolve the issue related to company work to make the things real in the organization (Howes, et al., 2017).

Section C: Performance Activity

 Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.

This activity will enable you to demonstrate the followingperformanceevidence:

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • Develop and implement workplace policies and procedures for sustainability on at least one occasion, including:
  • implementing sustainability policy and procedures into wider organisational policies and procedures
  • consulting and communicating with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement.

Answer the activity in as much detail as possible.

  1. Identify an area of the workplace to develop a sustainability policy for. If you do not have a workplace, you can refer to one you are familiar with, or your assessor will provide you with an example workplace.

Within this task, you must:

  • Discuss the development of the policy with a group of peers to gain ideas and information
  • Include any relevant laws, legislation or codes of practice
  • Develop the principles and actions required to meet the objectives
  • Identify and source the resources required for implementation
  • Implement the policy
  • Develop and monitor continuous improvement methods
  • Identify any trends requiring remedial action.

Discuss the development of the policy with a group of peers to gain ideas and information-

The discussion will be done in the meeting room with the expert of the organization and stakeholders.

 Include any relevant laws, legislation, or codes of practice-

The company act 2006 and 2013 are the relevant laws and the legislation in the organization.

 Develop the principles and actions required to meet the objectives-

The economical principles and the social requirement development needs to the objectives.

 Identify and source the resources required for implementation-

The internal and the external resources required for implementation.

 Implement the policy-

Policy implementation is an important thing in the organization for better deliveries.

 Develop and monitor continuous improvement methods-

Examination of the working policy and applying the predictive method in the company can reach a better level of the organization.

 Identify any trends requiring remedial action-

They have to make the work process and the trend better in the company to get a better result in the organization’s development (Cohen, et al., 2015).

  1. Write a short report documenting the outcomes of the sustainability policies. Write your answer in no more than 150 words.

Short report

The importance and the outcomes from the sustainability policy apply in the organization help the company to improve their working policy and the section of the working to get the better result in the organization. This also helps the company to get their reality and the result of the current working policy of the organization this is a better development required in the company to get the better result in the return of the company. This is an important of the outcomes that will become out of the suitability policy of the organization and this is the best way to improve the working policy of the organization development is the better outcome (Cohen, et al., 2015).

  1. This is a role-play activity in which you will need to provide feedback on the outcomes you documented in Question 2 to key personnel and stakeholders. You should make sure that you use language appropriate to the audience and acknowledge all input.

The roles include:

  • An employee from the business
  • A manager from the business.


Employee- the importance of the sustainability policy is to improve the working environment of the company.

Manager – yes this is the important thing in the development of the organization and they will get a better result in the return of the company management.

Employees- they have to also, improve the communication process in the organization to get innovative ideas and reduce the conflicts between the team members and the other department of the organization.

Manager- this is the best way to apply the sustainability policy and use the outcomes from the feedback of the sustainability policy and the result of the working policy of the organization.

Case Study A – Sustainability Policy

At All Things Party we understand that businesses can have a negative impact on the environment, and we feel it is our duty to reduce our own impact where possible.

It is our policy to:

  • Reduce our use of energy
  • Reduce our water consumption
  • Recycle as much waste material as possible
  • Limit our use of paper by printing on both sides when we cannot avoid using paper, or using emails to send out correspondence
  • Avoid unnecessary travel
  • Encourage employees to car share or use alternative methods of transport into work
  • Purchase environmentally friendly products where possible.


Case Study B – Developing Sustainability Policies

H & J Accountancy and administration services are a medium sized, office based company that employ 24 members of staff across a few different departments in the offices. They have a large kitchen area and shower room facilities for staff members. They work between the hours of 9am – 5pm Monday to Friday and have another branch in a nearby city that they travel to twice a week for a meeting.

Their main business is providing accountancy and administration services to individuals, small businesses and some large companies. They use a lot of paper and ink for printers and photocopiers in order to provide prospective customers with quotes, and send out regular financial reports and other reports as requested. All of their reports follow a house style of font size 12, font style Calibri, centre alignment and arrow bullet points for lists. The majority of their work is computer based but they do keep a lot of hard copies of paperwork.

They would like to minimise the impact on sustainability of all office and transportation activities.


Case Study C – Documenting outcomes

Met Tech developed and implemented its sustainability policies four months ago, with their overall objective to become more environmentally friendly in their practices and purchases within the business. Overall, they are happy with the progress and will be continuously monitoring each area to ensure continuous improvement.

The data collected shows the outcomes of the changes.

Principle Action Outcome
Reduce water consumption New taps, fixed leaks 20% reduction
Reduce energy usage All electrical equipment turned off where possible

Low energy bulbs

Aircon turned up by one degree

Staff reminded to turn off equipment

30% reduction
Reduce unnecessary travel Meeting schedule reduced

Online meetings introduced

Car sharing encouraged

One meeting a month

Training given on online meeting programs

Car share initiative set up

Sustainable purchasing Environmentally friendly cleaning products

Recycled paper

All products replaced

Suppliers changed


Sala, S., Ciuffo, B., & Nijkamp, P. (2015). A systemic framework for sustainability assessment. Ecological Economics119, 314-325.

Damanpour, F., Sanchez‐Henriquez, F., & Chiu, H. H. (2018). Internal and external sources and the adoption of innovations in organizations. British Journal of Management29(4), 712-730.

Tuominen, R., Stolt, M., & Salminen, L. (2014). Social media in nursing education: The view of the students. Education Research International2014.

Farla, J., Markard, J., Raven, R., & Coenen, L. (2012). Sustainability transitions in the making: A closer look at actors, strategies and resources. Technological forecasting and social change79(6), 991-998.

Bernhardt, V. L. (2017). Data analysis: for continuous school improvement. Routledge.

Yao, Z., Vinnakota, V. R., Zhu, Q., Nichols, C., Dwernychuk, G., & Inga-Rojas, T. (2014). Forewarned is forearmed: An automated system for remedial action schemes. IEEE Power and Energy Magazine12(3), 77-86.

Cohen, S., Eimicke, W., & Miller, A. (2015). Sustainability policy: hastening the transition to a cleaner economy. John Wiley & Sons.

Game, E. T., Tallis, H., Olander, L., Alexander, S. M., Busch, J., Cartwright, N., … & Sutherland, W. J. (2018). Cross-discipline evidence principles for sustainability policy. Nature Sustainability1(9), 452-454.

Gottschamer, L., & Zhang, Q. (2016). Interactions of factors impacting implementation and sustainability of renewable energy sourced electricity. Renewable and Sustainable Energy Reviews65, 164-174.

Howes, M., Wortley, L., Potts, R., Dedekorkut-Howes, A., Serrao-Neumann, S., Davidson, J., … & Nunn, P. (2017). Environmental sustainability: a case of policy implementation failure?. Sustainability9(2), 165.

Lăzăroiu, G., Ionescu, L., Uță, C., Hurloiu, I., Andronie, M., &Dijmărescu, I. (2020). Environmentally responsible behavior and sustainability policy adoption in green public procurement. Sustainability12(5), 2110.


BSBSUS511 Develop workplace policies and procedures for sustainability


Table of Contents

Task-1. 3

Task 2. 6

Task 3. 9

Task 4. 20

References. 26


Case Study: Tata Steel

  1.  Sustainability, thus according to Tata Steel, is “a long-term and integrated approach to business development, environmental stewardship, with social utility.” Sustainability refers to the issues of guaranteeing certain subsequent generations may experience the same lives as new generations. These, ofthe course, necessitate a long-term approach to managing the company’s financial, ecological, overall social implications. A corporation’s pledge to honourable behavior is often manifested in its commercial social responsibility (CSR) policy. Develop Workplace Policies BSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress.  Companies are now calculated not just on their power to sell items/solutions, as well as on when people provide things as well as how their affect people and the planet.

Tata Steel’s sustainability policy says it “in effort to be a little more responsible as well as to satisfy the demand of its customers, we would manage business operations within relation to financial growth, civic conscience, including climate change inside an inclusive approach.Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. ” Many existing laws support sustainability activities in the region of laws with good norms. Anti-pollution legislation, for example, sets severe limitations on Emissions of co2.

Tata Steel, as any firm, must comply without each of these rules, except for its strong standards of ethics, it strives to go beyond what is needed by law, contributing positively where feasible. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. Tata Steel could address the necessary environmental challenges and, in addition, delight most of its major sponsors, thanks a lotto its CSR policy. This one is outstanding for such ecosystem, and Tata Steel members, for said regions where the business works, and for shoppers, and thus for profitability. Tata Steel could perform more efficiently and save ready money by maintaining resources as well as trash. 2. Describe whether a sustainability study is premised here on the scenario(Özcan, et al., 2018).

  1.  Acting appropriately is also advantageous to the business’s standing. This enriches Tata Steel’s standing as a biologically mindful but also a fair corporation, resultant in certain community opinion in such a world of global competition. Tata Steel further moregenerates as well as distributes products to enhance lengthy sustainability while simultaneously increasing profit margins.Steel is indeed a one-of-a-kind substance in that it is reusable, tailored to specific steel rather than a substandard product.

Tata Steel incorporates sustainability standards into every aspect of its business. Although sustainability encompasses almost as much as CO2, among their most significant concerns includes reducing CO2 emissions, which might contribute to global climate change (Feta, et al., 2018).

Tata Steel has continued to devote money and time toward the five major areas that drive its climate switch tactics. Start reducing emission levels; buy shares throughout lengthy innovative technology to produce low-carbon metals; innovate which produce lower Carbon dioxide emissions throughout the life cycle; engage this same current staff throughout this struggle; or rather lead by example inside this worldwide steel production are indeed the top priorities.

Although Tata Steel is taking a satisfactory method to one’s pursuits, it’s indeed critical important appropriate assessments be put together by its clients including finished of its steel. This implies contemplating a broad variety of naturally friendly, cultural, and political circumstances, adding together to CO2 emissions (Saxena, et al., 2020).

Life-cycle assessments (LCA) determine a company’s truthful ecological consequences above its entire lifespan. Researchers consider the environmental effect of producing a product, utilizing it, and eventually discarding it. Tata Steel can demonstrate using LCA because steel would be the most eco-responsible technology choice for far too several circumstances. In a study to discover the investment properties mixes of equipment and components that achieve low as well as zero-carbon structures, LCA has been used. Low-carbon technology, such as solar panels, may be used to produce every one of the energies needed for zero-carbon homes(Özcan, et al., 2018).

They’re also made from environmentally friendly materials. The variations produced by employing different version for constructing spaces was a crucial aspect of such research. It was discovered found, although the components inside a wood and cement framed structure were demolished being deposited in landfills at the time of termination, a frame structure may be repurposed into new steel. As a result, the tower’s carbon footprint is reduced. This same study’s findings provide the additional designer of proper direction on how to finest generate viable structures, low-carbon, or zero-carbon.

Sustainable business methods are frequently the greatest alternatives for such a firm. Assuming charge towards sustainability has become especially critical when a strong brand has become more vital and much more organizations embrace moral stances, to also secure brand as well as to meet the expectations of a range of sources.

Taking responsibility towards sustainability has several advantages, including a solid reputation, and results in increased consumer loyalty. Companies could also realize the gains in terms of sustainability, with fewer natural resources, very little power, and far more recycling. Earnings and customer trust were affected by these other factors(Feta, et al., 2018).

Achieving differentiation

Another approach for Tata Steel to differentiate itself from the rivals being unable to advocate such a favourable posture is to assume responsibility towards ecology. Taking such healthy and responsible practices also allows the organizationto better utilize existing influence as well as urge everybody else to achieve a sustainable choice. This may aid in the promotion of its items.

Employees gain too though, although people were more driven to work for companies that individuals believe are ‘doing the correct thing,’ such as collaborating with increased regulation to meet sustainability objectives(Saxena, et al., 2020).




Review and Analyses a Sustainability Policy

A Sustainability Policy is a ‘Statement of Intent which is employed effectively remain committed to increasing ecological sustainability throughout term both employees and consumers.

Students will indeed be asked to review and analyze an example environmental policy inside this evaluation. Fujitsu Australia, a prominent supplier of commercial, telecommunications, integrated contact centres, as well as the third biggest ICT company in Australia and New Zealand, is among the example policy utilized. Those certain policies may well be provided by their educator during the assessment (De Matteis, et al., 2021).

Spotless Group Holdings Limited

Purpose and scope of the policy

Such strategy represents a component of Spotless’ strategy for achieving the firm’s environmental targets. This policy was implemented to enable workers, vendors, and subcontractors to know their roles in assisting Spotless with achieving steady growth in its sustainability practices and also giving information to these other partners as needed. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress.

Key stakeholders identified in the policy document

Workers of Spotless Group Holdings Limited (Spotless) are subject to such a guideline. This Group policy replaces existing prior social and environmental guidelines through their totality.

Relevant legislation and standards covered in the policy document

1) Including of Code of Conduct

2) The act Environment protection and Biodiversity Conservation Act 1999.

3) National Environment Protection Council Act 1994.

4) Human Right Act

Sustainability goals and expected outcomes

Spotless’ renewable energy goal would provide a safe work environment for employees, acknowledge the workforce, to incorporating environmentally friendly practices as designers produce company experience for patients, encourage partnerships with suppliers and affected councils, as well as provide outstanding returns to shareholders. Spotless is dedicated to consistently enhancing its resource efficiency while adhering to all legal requirements(De Matteis, et al., 2021).

Mechanisms for realizing sustainability goals including roles of key stakeholders

Its Sustainability at Spotless Programme, consisting consist of three essential aspects, would help Spotless achieve its environmental targets:

First and foremost, ensure your security.


Environment Protection

Purchasing in a Sustainable Way

A neighbourhood

Internal Control is a term used to describe how a company is run.

Spotless would create and implement targets, objectives, KPI, and strategies with each core part by just this Group policy. Our Sustainability at Spotless Program was coordinated by Group Corporate Distribution and Promotion, as well as its execution is ensured by such a Group policy(Elshall, et al., 2020).

Factors that drive company’s sustainability strategy

Using educated but also impartial judgment call procedures that incorporate our objectives, Spotless takes a comprehensive but also the lengthy perspective of sustainability (Cerchione& Bansal, 2020).

Training includes everything from developing a corporate strategy to carrying out day-to-day operations. Becoming environmentally friendly has an impact on how Spotless:

  • Develops and implements customer experience strategies
  • Hires people and is responsible for its health.
  • Purchases products
  • Interacts with the local community
  • Takes care of our surroundings.

The link towards the other policies

1) Compliance of Policy

2) group Procurement of Policy

3) Human Rights Policy

4) Code of Conduct



Task 3

Develop and Present a Sustainability Policy

  1. Organization summary and business activities

Coles Supermarkets Australia Pty Ltd, doing business as Coles, is just an Australian grocery, retailing, including digital services chain based in Melbourne as well as controlled with Wesfarmers.

Coles, which was established with George Coles near Collingwood, Melbourne, around 1914, presently operates and controls 801 stores across Australia, as well as some that have been relaunched as BI-LO Supermarkets. Coles employs approximately 100,000 people which, alongside competitor Woolworths, controls upwards of 80% of both the Australian market.

  1. Sustainability important

It is critically important companies continue looking for new methods to safeguard the environment and engage in important natural initiatives including collaborations throughout order to lessen the overall ecological footprint. We’re concentrating on composting with reuse, which we’re doing through improving supply chain inefficiencies, searching for ways to save money but also reduce greenhouse gas emissions, and adopting sustainable products(Cerchione& Bansal, 2020).

  1. Specific business area

Greenhouse gas emissions

Despite expanding our retail operations, we significantly reduced their carbon pollution in the last 5 years as a result of a variety of electricity efforts and a focus on reducing refrigerant carbon pollution (Elshall, et al., 2020).

They were undertaking a refrigeration pipe replacement system, repairing old equipment, and moving to lower global warming potential (GWP) chlorofluorocarbons for minimizing refrigeration carbon emissions.

Waste management and recycling

Around 70% of our total trash was repurposed, comprising major primary waste sources of the newspaper, foodstuff, especially plastic.

Food waste is redirected to a variety of channels, such as meal rescues, agricultural usage, power production, composting, and landfilling (Ahlström, 2019).

Key sustainability principles

-At Coles, we believe that when you are doing nice deeds, miracles happen. There have been several fantastic things for others to be pleased like that throughout the decades, and as humans think about the future, there will be several more. If you look carefully, you’ll be shown that nice situations occur at Coles daily. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress.  We consider their responsibility to manage their environmental and sustainability consequences very seriously here at Coles. They further recognize that business clients, vendors, and teammates value this attention.

Policy goals and objectives

Partnership with Australian suppliers as well as suppliers

– Collaboration and support of the people

– Financial contribution

– The quality as well as the quality of the food

– Ethical as well as socially sustainable procurement

– Lessening our impact on the environment

– Diversity but also career advancement – Health and safety

Scope of the policy

This Policy commits us both to aiming forward into aluminum cans goods Coles Brand items, fresh fruit, including meat that could be reused in nationwide collection networks either through Coles’ in-store recyclables. This also emphasizes the significance of searching for ways to improve overall reusable materials of Coles Brand everyday products, as well as enhancing recyclable messages to consumers upon the package(Winquist, et al., 2019).

Key stakeholders and their roles

1) Consumer: They have bought the products and services of the organizations and also they need to provide a proper review of the products.

2) Suppliers or vendors: They have provided good quality raw materials to the organization and as per that organization creating a product.

3) Staff: we have had 205,001 employees since around July 2015. Throughout the Group, we strive to foster an open society that appreciates employee participation and welcomes candid input from staff(Ahlström, 2019).

4) Media: Such involves conducting news conferences in conjunction with key events and, using their business consultative committee, dealing with journalist queries and comments.

Relevant Laws and Standards

1) OHS implications policy

2) Health and Management policy for management

Upon beginning contract work, each contractual business will produce but also deliver to the Coles Groups Contract/Project Director its Health and Safety Management Plan outlining how the contracted effort would be conducted safely. For such accompanying high-risk agreements and initiatives, a Safety Management Plan will be created:

All agreements deemed “high risk” by regulation

All infrastructure projects (residential development and renovation)

Contracts including manual labour with an estimated worth of $250,000 or more

Long-term contractual provisions strenuous labour with only an average worth of twelve months upwards (Tilt, et al., 2020).

Industry best practice

All Coles Brand Genuine Products Manufacturers, and any new Coles Brand Vendors including current Coles Brands Distributors with something like a Change of Coverage (where the new model or package varieties were launched), must be verified against Coles Food Manufacturing Supplier Requirements (CFMSR). Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. Coles’ particular set of factors, called CFMSR, is inspected through company staff. Coles’ objectives including market proper procedure for producing safe, ethical, fully compliant items on service of Coles are stated clearly within standards. Coles Products Technologists would approach providers who are needed must just become approved against CFMSR (Raut, et al., 2019).

Expected outcomes

Whenever feasible, they would gather to help goods in the development of new Coles Brand products, and where it is not feasible, they would recycle items and substances. Such a strategy pushes manufacturers to adopt more sustainable methods while also assisting people who rely upon that recycling livelihoods depend. Wherever sustainable items are featured in various food and beverage products, they would be labelled as such. So rather than recycling, our strategy compels us to track items individually (Winquist, et al., 2019).

Methods for implementation

Alternative materials, in their opinion, should be provided to workers. Natural decomposition is possible. The best strategy is to decrease expenses and time. goods to lessen that hazardous as well as poisonous compounds released into the environment there at plant So build a long-term company that benefits a great number of people(Raut, et al., 2019).

Presenting the policy

Manager: Good morning

Supervisor: Good morning, sir

Manager:Sir, we have created the sustainability policy

Supervisor: That’s great, what is included in the policy?


Supervisor: That’s great.

Manager: What’s your review sustainability policy?

Supervisor: This policy is good and essential for organizations and this type of policy helps organizations to grow I have seen everything regarding the same in this policy.

Manager: Thank you, sir





Task 4

Develop Implementation Strategies

  1. Promotional activities

They are dedicated to fostering public engagement and developing mechanisms that enable members of the public to engage therein development of our policies and the performance of our activities. This same Electoral Commission released a public pledge throughout September 2015 and co-created an NSW Charter to Participation. We issued Towards an NSW Carta för Public Engagement as part of this process, which outlines that 20min very initial part of IPC’s efforts to advance active participation within agency (but ministry) government creation, as well as the performance of center charity, applied. The report also outlines now next actions we will take, in conjunction between NSW agencies as well as the NSW community, to promote more public engagement in serious forms under GIPA Act.

  1. Raising awareness among stakeholders

They are dedicated to fostering community input including developing mechanisms that enable members of the public to engage in the development of our policies and the performance of our activities.

This same Information Commissioner released a formal pledge during September 2015 that would collaborate on even an NSW Charter to Political Engagement. Having issued Towards an NSW Blueprint for Government Relations as part of that effort, which outlines the first step of the IPC’s efforts to advance community input through government (not minister) decision creation as well as the performance of role and responsibility. This study also discusses the next actions we would take, including conjunction between NSW agencies as well as the NSW communities, to promote more public engagement in formal contexts underneath the GIPA Act (Tilt, et al., 2020).

  1. Training staff in sustainability principles and techniques

Training might be considered as that of an afterthought and only then if required. The good news is that learning is also a must and should always be considered. However, most businesses don’t know the implications of failing to teach their employees. It can sometimes be the responsibility of the training institute, which does not consistently highlight or promote the importance of training during downturns. They must also have an optimistic outlook. So, what were the topics which underpin exceptional consumer services withinthe case of consumer service? Look at the foundational principles:

Organize your time.

Solving Issues

Communications Capabilities

Techniques for Making Calls


Internally customer service, as well as many fundamentals



Develop a comprehensive document that covers;

  1. Purpose

To safeguard the environment.

-For putting money into serious ecological initiatives but also forming collaborations to lessen their environmental impact.

They are concentrating our efforts on trash management as well as recycling.

Recycling and integrating eco-friendly packaging, along with enhancing inefficiencies throughout their distribution network, searching for effective energy conservation but also decreasing greenhouse gas emissions(Ibekwe, et al., 2020).

  1. Strategies for minimizing resource use

Waste management but also recycling

Around 70% of our total trash gets recovered, encompassing with us primary waste drivers of paper, foodstuff, and plastics.

Food waste is redirected to a variety of channels, include meal rescue, agricultural usage, energy generation, composting, and disposal.

RED cycle is a recycling program for soft plastics.

Consumers may return plastic bags and just a large array of much additional softer plastic packaging that can also be returned throughout many domestic kerbside recycling facilities at Coles, which is Australia’s largest store chain softer recyclers program of its kind.

  1. Strategies for reducing toxic material and hazardous chemical use

Coles spent more than $15 million on energy-saving measures in FY 2017, resulting in over 1,000 installations. Refrigerator, illumination, as well as air conditioning, absorb approximately amount of energy needed within shops. Ten stores have solar panels installed, while 17 more are under the building with 3 more will be added by the end of FY18.

  1. Benefits of employing life cycle management approaches

Designing for sustainability is indeed a holistic but adaptable strategy to company management that is based on life cycle concepts. A hamburger from any fast-food chain is indeed an example of an entire lifecycle. Sustainable harvesting of both the grain, veggies, and meat used as burger ingredients has economical, societal, and ecological effects.

  1. Communication plan for involving all stakeholders in the implementation process

They engage with their customers on such a frequent basis and are free to learn about their objectives or that they could evolve. We’d want to hear from you about our performance indicators and monitoring.

Wesfarmers analyses the objectives of either a wider range of clients on either an organizational level inside several different ways, based on the current or future effect from their company upon respective interest. For additional information about how they interact with certain different stakeholders, see the sections below (Fernandez, et al., 2019).

The following concerns were recognized as areas of interest by responders and are covered in this report:

Your overall financial effect

Our coal-related investments

Resilient to Climate Change

Manufacturer partnerships

Keeping food grade

Behaviour’s sourcing

  1. Procedures for implementing policy initiatives

Consultation is the first step.

Step 2: Customize the policy for their company’s needs.

Step 3: Identify responsibilities – be explicit! …

Step 4: Make the legislation as practical as possible.

Step 5: Make the systems and procedure well known.

Step 6: Ensure that all staff is well-versed in company guidelines and standards.

  1. Measures

This is critical because how will you determine when a certain objective has already been met? Includes the information metrics are included in key metrics for use as a managed service. Using an array and scorecard made up of severalmetrics is an option. But one technique is the Key To delivering, which evaluates a business, as well as its activities,from various quadrants: consumer, staff, procedure, and financial.

  1. Key responsibilities

In April 2015, Coles announced its $50 million Nurture Program to support companies adapt and flourish. But since, we’ve given over $12 million in aid or interest-free loans to 27 different companies to assist them to create economic goods, technology, and methods. This Coles Nurtur Initiative will assist Australian manufacturers with innovative big ideas, from Australia’s first quinoa processing center through chickpeas tofu, indigenous ginger, even Australia’s first shrimp growing innovation(Fernandez, et al., 2019).

  1. Processes to collect

Those difficulties of establishing ‘Tell Coles’ were numerous and frequently unparalleled. To deliver, a completely new set of web-based technologies had to be created, which together provided a unique and civilization capacity. This involved creating a mobile-friendly poll framework, link given dashboards analytics that matched overall operating leadership structure, automated reply pushes data, using dynamic phrase cloud hosting when analyzing wide consumer comments.

  1. Plan for continuous improvement using Deming’s PDCA cycle

The PDCA Cycle, also known as both activities with respect tool, necessitates dedication and “constant dialogues as many participants are feasible.”

Plan = -to safeguard the ecosystem; -to engage in significant environmental initiatives and collaborations to lessen our effects on the environment (Ibekwe, et al., 2020).

We are concentrating our efforts on trash management as well as recovery.

Do = We need to develop ways for reducing use. The do step permits the preceding step’s strategy to be put into action. Small adjustments are often tried, and information is acquired to determine their effectiveness.

Compare old and new data. Check = Monitor, appraise and analyze change. Both facts and outcomes obtained even during the do phase were analyzed during the analysis stage.

Act = Refine and reintroduce tactics towards progress. If indeed the verify stage reveals whether perhaps the planning phase, which was executed in of do phase, is an increase over the past norm (base rate), that will become the new benchmark (standard measure) into how the organisation must behave with in future.




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Cerchione, R., & Bansal, H. (2020). Measuring the impact of sustainability policy and practices in the tourism and hospitality industry. Business Strategy and the Environment29(3), 1109-1126.

De Matteis, F., Preite, D., Striani, F., &Borgonovi, E. (2021). Cities’ role in environmental sustainability policy: the Italian experience. Cities111, 102991.

Elshall, A. S., Arik, A. D., El-Kadi, A. I., Pierce, S., Ye, M., Burnett, K. M., … & Chun, G. (2020). Groundwater sustainability: A review of the interactions between science and policy. Environmental Research Letters15(9), 093004.

Fernandez, M. E., Ten Hoor, G. A., Van Lieshout, S., Rodriguez, S. A., Beidas, R. S., Parcel, G., … &Kok, G. (2019). Implementation mapping: using intervention mapping to develop implementation strategies. Frontiers in public health7, 158.

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