Unit Code

For Trainer and Assessor to complete:

◻   Student requested reasonable adjustment for the assessment

Did the student satisfactorily address each question as instructed:

Assessor Signature:

Date:

The questionnaire is designed to meetthe knowledge required to meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit of competency:

·         systems and processes facilitating continuous improvement

·         common decision-making processes

·         organisational policies and procedures relating to digital systems, decision-making processes and continuous improvement systems

·         business systems and requirements, including:

o   knowledge management

o   quality

o   sustainability

o   performance management.

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

·         answer all questions as instructed,

·         answer all questions using your own words and reference any sources appropriately,

·         all questions must be answered satisfactorily.

It is advisable to:

·         review the questions carefully,

·         answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

·         further research the topics addressed in each question.

·         assessment cover sheet,

·         answers to all questions,

·         references.

•        access to Microsoft Office suites or similar software,

•        learning material.

1. Employees as well as a customer survey (Firestone & McElroy, 2012).

2. Training and education program.

1. Determine the problem that the current organisations face.

2. Collect the relevant information from the key stakeholder related to the problems.

3. Find solutions to overcome the impact of the problems.

4. Select the best option from the different solutions.

5. Take corrective action to implement the solution or change(Firestone & McElroy, 2012).

6. After implementing the change, review the effectiveness of the change on regular basis.

2. Improve the performance of the stakeholders.

2. Implement the change to improve the performance of the overall business.

2. Make a good position in the market (Armstrong, 2021).

(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)

Armstrong, M. (2021). Performance management.

Firestone, J. M., & McElroy, M. W. (2012). Key issues in the new knowledge management. Routledge.

Meteab, A. A., Sadiq, A. S., & Hadrawi, H. K. (2020). Effect of Continuous Improvement of Information Technology Applications on E-Costumer Behavior in Social Media. Webology, 17(1).

Unit Code

For Trainer and Assessor to complete:

◻   Student requested reasonable adjustment for the assessment

·         Meeting minutes in Task 3.1A

·         Updated CI register in Task 3.1B

·         Email to CEO in Task 3.1C

·         Facilitated the meeting effectively

·         Reviewed the feedback on CI

·         Brainstormed actions to address the feedback

·         Apply problem-solving and decision-making techniques

·         Used communication techniques such as active listening and questioning to confirm understanding

·         Engaged the managers in problem-solving and decision-making processes

·         Used the opportunity to reinforce the importance of CI in the organisation

Feedback provided in Comments.

·         Evaluate outcomes and identify opportunities for improvement

·         Seek feedback from relevant stakeholders on systems and processes

·         Identify other areas for improvement and document feedback for future planning

·         Identify and evaluate ways in which planning and operations could be improved

This is evidenced by:

·         Meeting minutes in Task 3.1A

·         Updated CI register in Task 3.1B

·         Email to CEO in Task 3.1C

·         Make recommendations and communicate strategies to relevant stakeholders

This is evidenced by:

·         Email to CEO in Task 3.1C

·         Confirm team progress, insights and experiences are captured and accessible using knowledge management systems

This is evidenced by:

·         Meeting minutes in Task 3.1A

·         Updated CI register in Task 3.1B

Task Outcome:                 Satisfactory  ☐Not Yet Satisfactory ☐

Assessor Signature:

Date:

This task comprises of the following assessment methods:

o   Product-based☒

o   Direct observation of Role-Play☐

o   Case Study ☒

o   Other (specify) ☐

It has been designed to evaluate your ability to/competency in:

·         Evaluate outcomes and identify opportunities for improvement

·         Seek feedback from relevant stakeholders on systems and processes

·         Identify other areas for improvement and document feedback for future planning

·         Identify and evaluate ways in which planning and operations could be improved

·         Make recommendations and communicate strategies to relevant stakeholders

·         Confirm team progress, insights and experiences are captured and accessible using knowledge management systems

You are required to address the following:

·         Task 3.1 Manage opportunities for further improvement

• Review and address feedback on CI
• Identify further opportunities for improvement

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.

·         complete the tasks with sufficient detail and professionally present them,

·         use your own words and reference sources appropriately,

·         meet the word count where required,

·         use the scenario provided,

·         use the templates provided where required,

·         for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

·         if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

·         Review meeting with the managers in week 5 (Role-Play)

You must submit to GOALS

·         Meeting minutes

·         Updated CI register

·         Email to CEO

•        Access to Microsoft Office suites or similar software

•        Learning material

•        Scenario for assessment as provided

•        Relevant policies and procedures as provided

•        Templates as provided

·         50% Fully satisfied

·         50% Somewhat satisfied

·         The CEO wants all reports printed out; this is against the paperless initiative

·         It would be a good idea to provide selected staff with Ipads to facilitate paperless work

·         Some team members still use disposable coffee cups when buying take away coffees

·         All staff bring food from home using reusable containers

·         Food is often left in the fridge for days, and it is always the same staff member who has to empty the food containers and wash them

·         When the order for LED light bulbs was placed, it was denied by the CFO. He thinks that they are expensive.

·         The advice to put computers in hibernation mode if taking a break or going to a meeting was successful; however, sometimes staff still forget.

·         It would be a good idea to introduce the use of brown bins to recycle food waste.

·         The CI register is not regularly updated.

However, the Board of Directors does not quite understand sustainability, and they may think that further improving sustainable work practices may come at a price.

100-150 words

(2-3 opportunities, 50-100 words)

2. Company create an opportunity for the team member they share their suggestion with the senior of the business with the help of the suggestion box.

(6-8)

2. Motivate the staff to use reusable cups instead of using disposable cups.

3. Motivate the CEO to accept the reports in digital form instead of paper form (Caradonna, 2014).

4. Motivate the team member that they must take out their food from the freezer on regular basis.

5. Motivate the subordinate to put the system in hibernation mode during lunch and meetings.

6. Motivate the team members to apprise the Continues improvement register on regular basis.

I hope this mail finds you well. Ihave held meeting with the departmental manager to converse the constructive response related to sustainable practices such as some staff stillnot hitting their system in hibernation mode, some staff still ususinghe disposable cups, team membersnotupdating the CI register on regular basis, etc. To overcome this problem, I provide some corrective action that departmental managers such as motivating the staff to adopt the changes, motivating the staff for optimum use of resources, etc. To deliver more details, I send a soft print of the meeting minutes with this mail. Kindly please review it and give feedback for improvement.

Kind regards

Consultant manager

(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)

Caradonna, J. L. (2014). Sustainability: A history. Oxford University Press.

Dresner, S. (2012). The principles of sustainability. Routledge.

Mulligan, M. (2017). Introduction to Sustainability. Taylor & Francis.