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BSBMGT605

 

BSBMGT605 Provide leadership across the organisation

 

BSBMGT605 Provide leadership across the organisation

 

STUDENT ASSESSMENT TASKS

 

Student Name:_________________

Student Number:____________________

 

 

 

www.acab.edu.au

 

 

Contents

Assessment information  3

Assessment instructions  4

Student assessment agreement 7

Assessment Task 1 Cover Sheet 8

Assessment Task 1: Written questions  9

Assessment Task 1 Instructions as provided to students  11

Assessment Task 1 Checklist 12

Assessment Task 2: Leadership project 13

Assessment Task 2 Instructions as provided to students  15

Assessment Task 2 Checklist 20

Assessment Task 3: Media release project 22

Assessment Task 3 Instructions as provided to students  23

Assessment Task 3 Checklist 25

Assessment Task 4: Work goals and professional development project 26

Assessment Task 4 Instructions as provided to students  28

Assessment Task 4 Checklist 30

Assessment Task 5: Ethics project 31

Assessment Task 5 Instructions as provided to students  32

Assessment Task 5 Checklist 34

Final results record  3

Assessment information

The assessment tasks for BSBMGT605 Provide leadership across the organisation are included in this Student Assessment Tasks booklet and outlined in the assessment plan below.

  • To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.

Assessment plan

Assessment Task Overview
1.      Written questionsYou must correctly answer all questions.
2.      Leadership projectYou must prepare and deliver a presentation about Boutique Build’s Strategic Plan for staff and consult with staff on the plan and operational activities. You must also investigate a workplace issue.
3.      Media release projectYou are required to support a staff member to develop a short media release.
4.      Work goals and professional development projectYou must develop work goals for a job role of your choice, develop a professional development plan, as well as participate in and report on a professional development activity.
5.      Ethics ProjectYou must investigate an ethics issues, update the organisation’s Code of Ethics and communicate updated Code to staff.

Assessment preparation

Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions.

When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it and hand it to your assessor, who will countersign it and keep it on file.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals

If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s assessment appeals process.

You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment instructions

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

This must be filled out, signed and submitted with your assessment responses.

If you are submitting hardcopy, the Assessment Task Cover Sheet should be the first page of each task’s submission.

If you are submitting electronically, print out the Assessment Task Cover Sheet, fill it out, sign it and then scan and submit the file.

The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback on the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on reassessment opportunities as per your RTO’s reassessment policy.

Depending on the task, this may include

  • resubmitting incorrect answers to questions (such as written questions and case studies)
  • resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
  • redoing a role play after being provided with appropriate feedback about your performance
  • being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.

Assessment task information

This gives you:

  • a summary of the assessment task
  • information on the resources to be used
  • submission requirements
  • resubmission opportunities if required.

Assessment task instructions

This includes questions you will need to answer or tasks that you need to complete.

Your answers must be typed using software as indicated in the assessment task Instructions.

Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the information as indicated in the section called ‘Naming electronic documents’ (see below).

 

Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.

Each should include:

  • Course identification code
  • Assessment Task number
  • Document title (if appropriate)
  • Student name
  • Date it was created

For example, BSBMGT605 AT2 Fatigue Management Report Joan Smith 20/10/20.

Icons

Icons are used in task instructions to indicate three of the common stages within the task.

This icon indicates that you will need to meet with your assessor (and possibly other students) to complete a meeting or role play.
This icon indicates that you will need to communicate via email or send documents to via email.
This icon indicates that you will need to submit an item of evidence.
This icon indicates all other stages during the task, which may include research, developing documents, brainstorming ideas and so on.

Additional resources

You will be provided with the following resources before you begin each assessment task.

Assessment Task 2:

  • Strategic and Operational Plan
  • Fatigue Management Report Template

Assessment Task 4:

  • Professional Development Plan Template.
  • Professional Development Report Template

Assessment Task 5:

  • Code of Ethics

Checklist

This will be used by your assessor to mark your assessment. Read through this checklist as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses or observing your performance.

 

 

Student assessment agreement

Make sure you read through the assessments in this booklet before you fill out and sign the agreement below.

If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

 

Have you read the assessment requirements for this unit?¨  Yes¨  No
Do you understand the requirements of the assessments for this unit?¨  Yes¨  No
Do you agree to the way in which you are being assessed¨  Yes¨  No
Do you have any specific needs that should be considered¨  Yes¨  No
If so, explain these in the space below.

 

Do you understand your rights to reassessment?¨  Yes¨  No
Do you understand your right to appeal the decisions made in an assessment?¨  Yes¨  No
Student nameVinay deep Reddy Gangaram
Student ID number2020264
Student signature
Date
Assessor name
Assessor signature
Date

Assessment Task 1 Cover Sheet

Student declaration

To be filled out and submitted with assessment responses

¨  I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

¨  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

¨  I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student nameVinay deep Reddy Gangaram
Student ID number2020264
Student signature
Date

Assessor declaration

¨  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcomeSNSDNSResubmissionYN

Feedback

Student result response

¨  My performance in this assessment task has been discussed and explained to me.

¨  I would like to appeal this assessment decision.

Student signature
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 1: Written questions

Task summary

This is an open-book test, to be completed in the classroom.

A time limit of 1 hour to answer the questions is provided.

You need to answer all of the written questions correctly.

Your answers must be word processed and sent to the assessor as an email attachment.

Required

  • Access to textbooks and other learning materials.
  • Computer with Microsoft Office and internet access.
  • Access to legislation, regulations and codes including:

https://www.humanrights.gov.au/employers/good-practice-good-business-factsheets/quick-guide-australian-discrimination-laws

Timing

Your assessor will advise you of the due date of this assessment.

Submit

  • Answers to all questions.

Assessment criteria

All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

 

 

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse: when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast: when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Discuss: when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine: when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain: when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify: when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List: when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline: when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise: when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

 

 

 

Assessment Task 1 Instructions as provided to students

Provide answers to all of the questions below:

  1. Discuss, in one paragraph, the concept of business ethics.

In the process of implementing the policy and procedure in the business used ethics that include a code of conduct, protection to the social group, social value, follow the legislation. The business’s main objective is to make a maximum profit but ethics help businesses to focus on role and responsibility towards the individual, corporate, and function of the business. Business ethics help to identify the possible solution of the problem that does not harm the business function and individual rights of the employee (DesJardins& McCall, 2014).

  1. Discuss ethical leadership and its importance in supporting organisational values.

Ethical leadership concept as important as business ethics, the ethical leadership does not affect only the employee also the customer and business. The organization’s value is performed by the leader, so the leader should have to follow ethical leadership. Good leadership promotes effective employees’ relationship that helps business to increase productivity.

  1. Discuss three characteristics of an ethical leader.

The characteristic of an ethical leader is given below:

A leader should respect everyone: To improve the quality of leadership and to motivate people leadership should respect every employee, customer.

Open communication: To build trust and honesty in organization leaders should adopt open communication with the employee.

Lead by example and manage stress effectively: Used example to lead the employee to provide direction to complete the work and motivate the employee, the leader should have the ability to manage the stress (DesJardins& McCall, 2014).

  1. Give, and explain, three benefits of ethical leadership.

Work under the law: Ethics of leadership ensure the safety of the work environment and manage the legislation in the workplace.

Customer loyalty: The efficiency of the employee builds the relationship with the customer and the satisfied customer is loyal to the business.

Improved morale: Ethical leadership ensures that avoiding harassment and listening to the employee’s opinion that improved the morale of the employee (Sethuraman, & Suresh, 2014).

  1. Discuss four (4) styles of leadership and the impact each of the identified styles on organisational culture.
  2. Autocratic: In this leadership style the leader gives a direct order to the employee ( Do, what I say), it ignores the value of other and opinion strength is limited so impacts the organization’s culture negatively.
  3. Pacesetting: The leadership style is used to set the standard and motive to complete the work quickly, improve the organizational culture and build efficiency.
  4. Democratic: The leadership style promotes employee opinion, improves the relationship between employee and leader.
  5. Affiliative: To make the collaborative relationship within the employee, maintain a friendly environment in the organization.
  6. Explain how a charismatic leader can assist in ensuring that a company’s vision is implemented.

In the process to influence others, implement charismatic leadership which is based on communication skills, confidence, charming and motivational skills. The vision of the company shows that where the company sees them in the future and to achieve the vision, the company need an effective leadership style that helps to influence the employee for the work which improve the productivity (Sethuraman, & Suresh, 2014).

  1. Discuss at least three strategies that can be used to encourage employee participation in decision-making.

List of the three strategies to involve the employee in decision making are given below:

Use of suggestion box: The strategies show the indirect way to collect the opinion, without mentioning their name employee available their thought.

Survey: Employee involvement in decision-making can be done through conducting an online survey or a traditional survey.

Conduct meeting: Every employee has a different point of view and meeting helps to point out their opinion.

  1. Discuss three strategies that a leader can use for building trust and confidence with colleagues.

There are three strategies that managers use to build trust and confidence with colleagues is given below

  1. Leader supports their team member when they face problems in their particular work by providing the best and valuable suggestions to resolve the problem.
  2. Leader conducts the motivational seminar to motivate the employees for achieving organizational as well as personal goals (Hayes, 2018).
  3. Team Leader uses interpersonal leadership skills while leading the team members because interpersonal leadership skills help the leaders to build good working relations with employees.
  4. Explain the importance of leadership in ensuring that work health and safety legislation is met.

Leadership plays a very important role to protect the employees from hazards and uncertain risks. To protect the employees from uncertain risk, Team leaders conduct the training program to provide training to team members related to the uses of health and safety measures. Team leaders also provide safety equipment to their team members to protect the employees from the workplace Hazard that occur during work. Team leaders of the company always encourage the employees to follow the health and safety policy and procedures of the company.

  1. Give five (5) reasons why it is important to follow anti-discrimination law and provide equal opportunity, giving a short explanation of each.

There are five reasons to follow the anti-discrimination law and the equal opportunity act is given below

  1. If the manager provides equal opportunity to all the team members of the company then they do their work with more potential to achieve the organizational goals.
  2. If the HR manager follows both the laws then the company gets a well-skilled candidate for the job roles.
  3. Both laws help the company by encouraging the employees to increase the productivity of the business (Hayes, 2018).
  4. Strong brand reputation in the market.
  5. Increased employee engagement.
  6. Explain the key phases of a change management process.

There are some key phases of the change management process is explained below

  1. Preparation phase – In this phase, the manager determines the need for the change by analysing the performance of the overall business, by analyzing the financial position of the business, etc.
  2. Planning phase – In this phase, the manager creates plans and strategies to improve the performance of employees, enhance the goodwill of the business in the market, increase the productivity of the business, increase the sale of the business, brand promotion, etc.
  3. Execution – After creating the plan, the manager documents the entire plan that he prepares to expand the business properly. After documenting the plan, the manager sends the document to senior management for getting approval for implementation (Sarayreh, et al., 2013).
  4. Explain the organisational change process using Kotter’s 8-step change model.
  5. Form a guiding coalition.
  6. Establish a sense of urgency.
  7. Convey the vision for buy-in.
  8. Develop a strategic vision & initiatives.
  9. Sustain acceleration.
  10. Generate short-term wins (Sarayreh, et al., 2013).
  11. Empower others to enact action.
  12. Incorporate changes into the culture.

 

 

 

 

 

 

 

Assessment Task 1 Checklist

Student’s name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?Completed successfully?Comments
YesNo
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Task outcome:¨  Satisfactory¨  Not satisfactory
Assessor signature:
Assessor name:
Date:

 

 

 

Assessment Task 2: Leadership project

Task summary

For this assessment task you are required in the role of the CEO of Boutique Build Australia to communicate the company’s mission and objectives through the presentation of the company’s new Strategic Plan to the Senior Management team, as well as consult with staff on the Plan and allocation of operational activities associated with the plan.

Following the meeting, you are required to report on decisions made at the meeting and following the meeting, as well as investigate a workplace issue.

This assessment is to be completed in the simulated work environment in the RTO.

Required

  • Access to textbooks and other learning materials
  • Computer with Microsoft Office and internet access
  • Strategic and Operational Plan
  • Fatigue Management Report Template
  • Projector for presentation
  • Space to conduct a meeting
  • Roleplay participants

Timing

Your assessor will advise you of the due date of these submissions.

Submit

  • Emil with PowerPoint presentation attached
  • Email with follow up report
  • Email with fatigue management report attached

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

 

Assessment Task 2 Instructions as provided to students

Complete the following activities:

Carefully read the following scenario.

Boutique Build Australia was established in 2013. It is a boutique building company based in Sydney that specialises in the design and build of high-quality designer homes for the Sydney metropolitan and surrounding areas.

A Strategic Plan has been developed for the company by an external consultant with input from the CEO and senior management. The rationale for the Strategic Plan is to set the direction for the company over the next three years, establish strategic priorities and to describe how these will be achieved and the measures (operational priorities) to achieve them.

A first important stage of implementing the Strategic Plan is to meet with the Senior Management team to plan the operational activities to be implemented to achieve the organisation’s objectives. The preliminary meeting will focus on the objectives for the upcoming year being the expansion of the company into Brisbane and the Sunshine Coast markets as described in the Strategic Plan and to discuss and allocate roles and responsibilities in relation to the expansion.

The Senior Managers who attending the meeting will be:

·           Operations Manager (Bob Sales) – Bob has been with the company since its inception. He was a former builder and therefore has an excellent understanding of the industry. His main role is to manage the day to day activities for the business, including setting and reviewing budgets and overseeing procurement.

·           Marketing Manager (Jane Smith) – Jane has recently joined the company. She is responsible for all aspects of marketing, including marketing planning and marketing implementation. Jane’s strengths are in digital marketing.

·           Human Resources Manager (Deborah Terns) – Deborah has been with the company for 2 years. She has worked in human resources for 10 years and her previous position was also with a construction company and she therefore has an excellent knowledge of the industry.

·           Customer Service Manager (Amar Singh) – Amar has recently joined the company to manage the increasing number of sales staff. Amar previously worked with a construction company who expanded into other states and therefore has strengths in understanding how this process works.

 

 

  1. Develop a PowerPoint presentation.
The first part of the assessment task requires you to prepare for the meeting with the Senior Management team to discuss the new Strategic Plan and the company’s mission and objectives, as well as provide an opportunity for input and make decisions on operational priorities and activities for the upcoming year. This will also be an opportunity, as set out in the company’s vision, to encourage employees to contribute innovative ideas and improvements, so you should also ensure that you research techniques to encourage innovation and ideas for use in the meeting.

In order to prepare for the meeting, you will need to thoroughly review the Strategic and Operational Plan and operational priorities and prepare for a presentation about the new Strategic Plan as part of the meeting.

Your PowerPoint presentation will need to last approximately 15 minutes and use graphics, such as images and tables or graphs to add interest to the presentation, as well as providing a visual representation of data.

A further 15 minutes should be allocated to discussion of the operational priorities and activities required to achieve them.

Note that at the meeting your assessor will provide some additional ideas for operational activities which you will need to consider and discuss in accordance with the company’s goals and objectives and the risk management plans identified in the Strategic Plan.

As the staff attending the meeting come from a range of educational backgrounds and familiarity with strategic planning processes, you will need to ensure that your presentation is free of jargon and presented in clear and concise English.

Your presentation should address:

·           Meeting aims (scenario information and instructions provided to you).

·           The purpose of the Strategic Plan.

·           An outline of the organisation’s mission, vision, values and key objectives, as well as strategic priorities as outlined in the Strategic Plan.

·           Ensure you build staff commitment by explaining vision and values as a shared vision, which all staff can contribute to.

·           A discussion of market characteristics and conditions as described in the Strategic Plan, including the global economy and technological advances, as well as environmental trends in relation to construction.

·           A discussion of the company’s strategic objectives operational priorities.

·           An outline of key risks identified with regard to the Strategic Plan and at least four examples of how the company intends to manage identified risks.

·           A discussion of operational priorities for the year ahead and activities required.

·           Assigning of roles and responsibilities, as well as competencies based on the job role. Review the operational priorities in the Strategic Plan and identify specific operational activities and roles and responsibilities associated with the business expansion. For example, specific marketing activities that will need to occur and actions associated with the setting up of the new display centre. Identify at least ten (10) specific activities, as well as allocation of responsibilities according to the information about staff roles and competencies in the scenario information. This will need to be discussed and confirmed with staff at the meeting.

·           Outline of all of the resources that will be in place for the expansion as per the Strategic Plan.

·           An outline of the expectations of the company with regard to ensuring that the objectives values and standards of the company are adopted in every day interactions with customers, suppliers and other staff. You will need to review this information in the Strategic Plan and provide specific examples of expected behaviour.

  1. Write an email to your Operations Manager (your assessor).
The text of the email should be grammatically correct and be written in a respectful and businesslike style.

It should inform your manager that you have completed the presentation, and that you are ready to present it at the meeting.

Attach your presentation to the email.

From – Manager@au.in
To – Operationmanager@au.in
Subject – Presentation
Respected sir

I want to inform you that I prepare the presentation on the strategic management plan of the business. In the presentation, I include so much information related to the organization such as the objective of the business, the operational aim of the business, roles, and responsibilities of the business, etc. for more information I attach the presentation with this mail. Kindly please consider my presentation and give feedback to improve it.

Kind regards

  1. Deliver your presentation and consult with staff at a meeting.
The next part of the assessment requires you to deliver your presentation to the Senior Management team and seek input from staff on the new Strategic Plan, as well as operational activities required to achieve objectives. You will need to be ready to answer questions and discuss ideas. You will also need to encourage innovative ideas as per the techniques you researched in assessment task 1.

Use the PowerPoint presentation you developed to deliver your presentation.

During the presentation, you will be required to demonstrate interpersonal skills and build trust and confidence in your team. To do this you will need to demonstrate

·           Your ability to clearly and confidently present information

·           Your ability to encouraging questions from staff

·           Your ability to use active listening to confirm information and ideas.

·           Your flexibility and adaptability to embrace ideas through your positive response to staff suggestions.

·           Your ability to be a positive role model to other members of the team.

During the meeting, answer questions and discuss suggestions/ideas offered by staff at the end of the presentation, as this feedback will be used to update the Strategic Plan.

Date – 28/10/2021

Time – 09:00 am

Duration – 10min

Agenda – Explain the presentation

Attendees – Manager and staff

Manager – Good morning

Staff – Good morning sir

Manager – Today, I conduct a meeting with all of you to explain the strategic management plan of the company.

Staff – Ok sir

Manager – There are some information that I include in the presentation is given below

1. Companies want to achieve their goals by providing the best quality services to the customers.

2. Company wants to improve the employee’s performance to increase the efficiency of the business and also to enhance the goodwill of the business.

3. Company wants to satisfy the needs and expectations of the customer as well as employees.

To improve the efficiency of the business, the company conducts a training program to provide training to staff related to updated skills.

Staff – Sure sir

Thank you

  1. Send an email to staff (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should review the ideas discussed at the meeting, and how these will inform the Strategic Plan where relevant.

Your email should clearly show that all ideas have been considered in decision-making and indicate whether they will be implemented or not. Your rationale for implementing or otherwise should clearly show how decisions have been made based on the risk factors identified in the Strategic Plan.

You must send your email within two days of the meeting.

 

Carefully read the following.

Assume that it is six months later and the expansion into Brisbane and the Sunshine Coast has proved to be highly successful. However, issues are arising with workplace fatigue. At a staff meeting, it was identified that some of the staff are working very long hours during the week and are also working at weekends.

Staff are complaining of stress and fatigue. The long hours are as a result of the numerous projects that the company currently has. Many staff are also travelling extensively because of the interstate expansion.

The company’s safe working guidelines are as follow:

·           No one should work more than 8 hours in a day.

·           There should be at least 10 hours’ continuous break per 24-hour period.

·           A lunch break of at least 30 minutes should be taken during the working day.

·           Individuals should be aware of the hours worked and ensure they are aware of the risks.

Staff time sheets for September show the following:

·           Human Resources Manager: shows 180 hours worked over a 4-week period (M to F). Break of at least 30 minutes taken each day.

·           Marketing Manager: shows 190 hours worked over a 4-week period. Shows no lunch breaks taken.

·           Operations Manager: shows 14.5 hours worked during three days of the month of September. Lunch breaks taken intermittently.

·           Administration Officer: 152 hours plus lunch breaks of 30 minutes taken.

From – Manager@au.in
To – Staff@au.in
Subject – Decision that makes in the meeting.
Respected sir

I want to inform you that I discuss all the decisions with the senior management that we take in the meeting such as we conduct training program to achieve the goals of the company, we update the technology to provide the best quality of services, etc. kindly please follow all the policy and procedure of the organization.

Kind regards

 

 

  1. Investigate workplace issues.
Your Operations Manager has asked you to investigate this issue, conduct research into fatigue management and then communicate the finding to staff as a first step in addressing this issue.

Develop a short report (at least a page long) for the staff that includes:

·           An analysis of the data to show that staff have not been meeting the safe working guidelines.

·           Health and safety implications of fatigue including:

o     Problems associated with fatigue

o     Signs of fatigue

o     Risks associated with fatigue and procedures for managing the risk of fatigue.

·           Proposed strategies for managing fatigue

To conduct your research, you should identify relevant sources of information on this topic and include the sources of information that you have used in your report.

Use Fatigue Management Report Template to structure your response.

Analysis of data

Workplace physical activity: Physical activity in the workplace make the employee tired and affect their work performance

Long working hour: A shift time of the employee is not more than nine-hour because more than nine work schedules affect the mind of the people

Short break: Not enough time to recover between shift time increase mental and physical stress.

Heavy workload work: Sometimes the physical pressure of workload affects the health of people

Travel: The time consumed in traveling to come office decrease the morale of the employee

Organizational change: The new implementation of strategy and adopting the policy and procedure in the workplace (Caldwell, et al.,2019).

 

Health and safety implications:

List of problems:

1. Laziness even after taking the sleep

2. Short term memory loss

3. It reduces the concentration to irritability

4. Reduce the work quality

5. Mental and body stress

6. Health issue and negative impact on other

7. Reduce decision-making ability

8. Distraction between complex tasks

 

A list of fatigue signs is given below:

1. Muscle weakness

2. Tiredness or sleepiness

3. Poor concentration

4. Reduce immune system function

5. Low motivation

6. Short term memory loss

7. Low ability to pay attention

List of Risks associated with fatigue and procedure:

List of risk Procedure to manage the risk
Feel tirednessDecrease the workload, gap between shift
Decrease the awarenessTry some exercise and take a power nap
Lack of attentionManage workplace games and activities for refreshment
Reduce the productivityIdentified the problem of employee
Accident and health issueManage the workload and increase the break time (Lerman, et al.,2012).

 

Proposed strategies for managing fatigue:

1. Minimize sleep loss: quantity and quality sleep, minimum 8-hour sleep

2. Establish night time routine and nap during night shift: take a short break in the night shift to energize the body, effective for shift hour,

3. Planning the roster: Maintain the roster plan for the employee work shift and manage the fatigue.

4. Decision related to controlling the risk of fatigue: After an incident in the workplace, the strategy should implement to control the risk of fatigue (Caldwell, et al.,2019).

  1. Write an email to your Operations Manager (your assessor).
The text of the email should in grammatically correct English, in a style that demonstrates respect.

It should include a short summary of the contents of the attachment.

Attach your fatigue management report to the email.

Respected operational manager,

I have attached the Fatigue Management Report Template, kindly please review it and provide feedback.

Thank you

 

 

 

 

Assessment Task 2 Checklist

Student’s name:
Did the student:Completed successfully?Comments
YesNo
Clearly and correctly communicate the organisation’s vision, values and strategic priorities as set out in the Strategic Plan?
Clearly communicate the relationship between the objectives, values and standards of the company and expectations of staff through their presentation to staff?
Use clear and simple language in the presentation, as well as during presentation, to facilitate staff understanding?
Clearly articulate operational priorities and activities and the roles and responsibilities of all staff to ensure that staff understand, and can achieve, responsibilities?
Demonstrate the ability to ensure that staff are consulted with, and can participate in, decision making?
Allocate roles and responsibilities appropriately according to staff competencies and the operational plan?
Build the commitment of the team?
Include suitable visual images within their PowerPoint presentation to facilitate understanding by all staff?
Build trust, confidence and respect through using effective interpersonal skills including:

·           Clear and confident presentation

·           Encouraging questions from staff

·           Active listening to confirm information and ideas?

Show flexibility and adaptability by demonstrating willingness to embrace ideas raised by the team?
In the second email, report on ideas put forward by staff and external customers as summarised in the meeting feedback, and how decisions that have been made according to feedback provided?
In the second email, report on how decision-making has been informed by risk management strategies?
Send the second email within required timeline?
Demonstrate the ability to investigate a workplace issue promptly and communicate findings to staff including:

·           Analyse data to identify whether safe working guidelines are being followed

·           Research and reporting on fatigue issues

·           Providing recommendations to address the issue

Task outcome:¨  Satisfactory¨  Not satisfactory
Assessor signature:
Assessor name:
Date:

 

 

Assessment Task 3: Media release project

Task summary

You are required to support your marketing manager to develop a media release.

This assessment is to be completed in the simulated work environment in the RTO.

Required

  • Access to textbooks and other learning materials
  • Computer with Microsoft Office and internet access

Timing

Your assessor will advise you of the due date of these submissions.

Submit

  • Email to employees.

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

 

Assessment Task 3 Instructions as provided to students

Complete the following activities:

Carefully read the following.

Assume that the company now wants to develop a short media release about Boutique Build’s expansion into the Brisbane and Sunshine Coast market. The intent of the release is to attract interest in the company and to provide a brief summary of the company and its operations. You are also going to use this project to provide leadership and support to the Marketing Manager, Jane Smith, who will be responsible for writing the media release under your direction.

The media release is to be released to the local press in Brisbane and the Sunshine Coast.

  1. Prepare for a meeting with the Marketing Manager.
Research some guidelines for developing engaging media releases that will promote a positive image. Prepare some information for Jane from the strategic plan and the presentation you developed in Assessment Task 2. The guidelines for the media release are:

·           No more than one page (400 words)

·           Should include a date, as well as contact details for future – you as the Director and CEO

·           Needs to be engaging and convey a positive image of the organisation

The expansion of boutique build’s established in the area of shine coast market and Brisbane.

Date: 28-10-2021

The boutique builds based in Sydney and was established in 2013 that specialized in the design and build of high-quality designer homes for the Sydney metropolitan areas. Now company expand its business in the Brisbane and shine coast market.

With the vision to be the best builder of Australia, company media release in the local area

Organization detail:

Generate profitability and provide employment

Build high-quality designer homes based on the customer expectation

Expand the customer area and build strong relationships with customer

Enhance the skills and development of employee

Meet the need and expectations of customers related to designer resident

Company details to contact:

Boutique build’s Sydney

  1. Have a meeting with the Marketing Manager.
Meet with Jane (who will be roll played by your assessor) to brief her on the requirements for the media release.

During the meeting, you will be required to demonstrate interpersonal skills and build trust and confidence in Jane as part of your team.

To do this you will need to demonstrate:

·           Your ability to clearly and confidently present information and delegate tasks

·           Your ability to encourage questions from the individual

·           Your ability to use active listening to confirm information and ideas.

·           Your flexibility and adaptability to embrace the marketing manager’s ideas through your positive response to suggestions

·           Your ability to be a positive role model to Jane as a valued member of your team

·           Your ability to empower Jane to be innovative and take responsibility for developing the media release and to feel assured of your trust and confidence in her.

Operation Manager: Good morning sir

Marketing manager: good morning sir

Operation Manager: Sir to expand our business we have to release media about our expansion in Brisbane and sunshine.

Marketing Manager (Jane): ok so explain to me the requirement for media release?

Operation Manager: sir we have to focus on the main objective and opportunities such as feedback and quality performance of the building.

Marketing manager: Yes, you are right your information skills are much effective than I thought.

Operation Manager: Thank you sir, but some doubt related to choosing the media tool is not yet fixed so we make a list of the possible tool of advertising such as newspaper, Television, online website, article and use of magazine?

Marketing manager: According to You, which media tool is best for advertising?

Operation Manager: Sir, television advertising and newspaper advertising is the best tool to promote the expansion.

Marketing manager: Yes both method you choose is effective as compared to others but we have to analyze the cost of advertising.

Operation Manager: Yes sir budget is under control and forecasting of the budget is planned.

Marketing manager: Ok, your interpersonal skills are good and your confidence to handle the situation is much attractive.

Operation Manager: Thank you, sir

  1. Send an email to the Marketing Manager.
Jane has sent you her media release for review. It has been worked on by her and her new marketing interns David and Bella. Compose an email to the marketing manager and her new team of interns congratulating them on a job well done. Make sure your email sets the tone that you have trust and confidence in their abilities and that demonstrates support for their team and an open-door policy.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Email:

To: marketingmanager@gmail.com

Subject: an overview of the media release

I would like to congratulate Jane and her marketing intern David and Bella for making the effective media release that complete the requirement of the business. As discussed in the meeting the focusing points mentioned in the media release help to attract more people and media are invested. I appreciate your efforts and for future activities, I support you and your team.

 

 

 

 

Assessment Task 3 Checklist

Student’s name:
Did the student:Completed successfully?Comments
YesNo
Prepare for and conduct a meeting with the Marketing Manager to delegate the development of a media release, and in doing so demonstrate their ability to:

·           clearly and confidently present information and delegate tasks

·           encourage questions from the individual

·           use active listening to confirm information and ideas

·           show flexibility and adaptability to embrace the marketing manager’s ideas through their positive response to suggestions

·           be a positive role model to Jane as a valued member of their team

·           empower Jane to be innovative and take responsibility for developing the media release and to feel assured of their trust and confidence in her.

Send an email to the marketing team congratulating them on great work on the media release?
Task outcome:¨  Satisfactory¨  Not satisfactory
Assessor signature:
Assessor name:
Date:

 

 

 

Assessment Task 4: Work goals and professional development project

Task summary

In this assessment task, you will be required to research a company and job role that interests you and plan work goals for that job role. You will be required to develop a short report on the company and job role that you have identified, as well as work goals for a for this role.

You are also required to develop a professional development plan for the job role you have identified and researched, as well as participate in, and report on one of the professional development opportunities you identified.

This assessment is to be completed in the simulated work environment in the RTO.

Required

  • Access to textbooks and other learning materials
  • Computer with Microsoft Office and internet access
  • Professional Development Plan Template.
  • Professional Development Report

Timing

Your assessor will advise you of the due date of these submissions.

Submit

  • Email with the following attached:
    • Work goals and plans report
    • Professional development plan
    • Professional development report

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

 

Assessment Task 4 Instructions as provided to students

Complete the following activities:

  1. Develop a work goals and plans report.
Choose a company that you would be interested in working for, as well as a job role within that company. The role you choose should be at a managerial level, such as a Marketing Manager or Human Resources Manager.

Research and access information relating to the company, including the company’s web site and a position description for the role that you are interested in within the company. Your assessor can provide you with assistance in identifying this information if you are having difficulty accessing such information.

Review the company’s web site and the position description for the role you have chosen. For the position that you have identified, consider what your work goals and plans for 12 months would be if you were in that position. Note down at least five work goals for the job role. Your goals must be SMART goals and must address both personal work goals, as well as overall work goals for the roles based on the position requirements

Develop a short report about the business you have identified and the work goals you have identified that includes:

·           An overview of the business that you have chosen, including the purpose of the business and where it is located.

·           An overview of the company’s goals and objectives as identified from the web site/position descriptions.

·           An overview of the position description for the job role you are interested in. Explain why you are interested in the job role and describe the key responsibilities of the job role.

·           An outline of the five personal work goals that you have identified for the position, including why these goals are relevant to the company’s goals and objectives, as well as to the job role and how these are suitable goals for a 12-month period. Please note, at least one of these goals must be relevant to your communication skills. Conduct an analysis of the strengths and weaknesses of your own interpersonal skills and set a goal that will improve this area.

  1. Develop a professional development plan for the next 12 months.
Research and review at least four professional development opportunities that would be relevant to the role that you have chosen and that relate to the work goals you have identified in activity one.

Use the Professional Development Plan Template to guide you with your response to this activity.

Assume that the organisation allocates a budget of $1,500 per year per staff member for professional development, so your decisions on professional development opportunities should be based on this. Also identify at least three free professional development opportunities that can be completed easily on your own or with some of your class members, for example, participating in webinars or engaging on Linked In forums, watching TED Talks together or some other suitable activities. You will be required to participate in these opportunities and provide a report on it.

Complete the professional development plan with the details of at least four professional development/networking opportunities that could be attended by someone in this job role over the next 12 months.

You will be required to include a brief description of each professional development opportunity, costs and location and date/s as applicable.

  1. Participate in regular professional development opportunities.
Participate in the three professional development opportunities you identified above. This will have to occur over a period of time so you will need to discuss with your assessor a timeline to complete the activities and when the due date will be.

Complete all sections of the Professional Development Report Template.

Each question in the report should be answered in approximately one paragraph.

  1. Send an email to your assessor.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachments.

Attach the following to the email:

·           your work goals and plans report

·           professional development plan

·           professional development report

Part A

Company name- Boutique Build Australia

HR manager is a job role

An overview of the company- This company is dedicated to creating and maintaining cutting-edge conditions by creating a structure that is readily available to clients and which is highly confided.We have provided a promise that will enable the client to be enabled to succeed so that the knowledge and arrangements of the world can be utilized.We have been considered to be New Zealand and Australia’s main supply of corporate administrations because of our structure that is capable of supporting and assembling the foundation, resources, and offices.Boutique build EDI Limited has been recorded to the New Zealand Stock Exchange and Australian Securities Exchange, as well as being listed as the Stock Exchange of New Zealand.The ASX has been considered to have 100 companies that possess 88% of SPO’s.There are more than 53000 Killjoy individuals divided over 300 locations in New Zealand, Australia, and South America, the Asia-Pacific area, and Southern Africa.To achieve this role, we have set and achieved five objectives. To me, it is important to understand that obtaining information, people, and skills from the stage will assist in expanding the execution(Desimone, &Garet, 2015).

In the workplace, the task execution parts should be given enough time and energy.We have been paying attention to executing employment-related activities for it to lead to relevant fields, such as delectating administrative abilities.It is necessary to contract, train, and mentor the supervisors and delectate the workplace of the PMO.An organization must be led by a chief with essential capacities and abilities to coordinate efforts, purchase, compromise, tutor, and change the organization as necessary.For this to be extended, it must be made the best possible pioneers.

There is a need to learn how high-permeability and high-sway activities should be recognized and executed.The profitability of executing the high-permeability and high-sway projects can be improved when the PMO has prepared and employed the essential scholars. This can extend the organization’s long-term objectives.In this event, the resources of the organization have not been wasted on non-value and minor and siloed ventures, alluring new opportunities.According to the PMO job’s specification, it should be an inactive job, a sophisticated task, and a task that has the immediate line’ unmistakable comprehension when it comes to the essential bearing.

Business reports have to be thought about, as well as basic ethics. Managers, planners, and administrators could be involved in business reports.A KPI’s job is to help distinguish between the conceded and required destinations for groups of tasks.Ranking directions must contain unambiguous, straightforward data.Entrepreneurs choose to begin with the support of groups, partners, and administrators, and precise data must be found based on KPIs.

If one is new to filing and tasks must be organized, one needs to find new doors so that boards can be undertaken.A meeting must be held with the various pioneers and business leaders (Sadeghniiat-Haghighi, &Yazdi, 2015).

Meeting

Time – 10:00 AM

Venue – Conference Hall

Duration – 25 Minutes

Operations Manager – We have conducted this meeting to inform you about the business we have selected and to provide you with details about our strategic goals

Assessor – Go ahead, please

Operations Manager –By using the structure that is confided and has been involved to the clients, the purpose of this company has been to make and continue cutting-edge conditions.

—  The company’s strategic goals include

—  An organization’s leadership, accountability, profitability, and performance are essential

—  It is crucial to ensure accurate results, financial operations, and performance indicators

—  It is necessary to make sure that customers’ aspirations and needs are met by making high-quality residents

—  It must be well-led, accountable, profitable, and high-performing to increase home sales in Sydney by 10% within three years.

Assessor – I think this is a good idea.

Operations manager – I appreciate your kind words, sir

Part B

1. Performance Plan Template

Name of Employee- Educale Merry

Plan timeframe- 21-10-2021 to 01-11-2021

Name of Manager- Harry D’souza

Date of performance planning discussion- 21-10-2021

Date of mid-cycle review discussion- 27-10-2021

Date of end cycle review discussion- 01-11-2021

Outputs, projects, and deliverables: What will your main work be this year?

What elements of your work area’s Business Plan will you be responsible for or contribute to?

As a testing and energizing platform for both project managers and project managers’ heads to join the group situated in Derrimut, the Boutique Build Group has also served as a testing environment.Creating marketing strategies and handling the business should be one of the responsibilities of this position.The project manager should be notified of the observation so that it can be conveyed in line with the Boutique Build’s operational plan (Desimone, &Garet, 2015).

Conduct and behaviors: How will you do your work and interact with others this year?

Respect, collaboration, and innovation are the values of an organization.

It is important to communicate the project management program.

To prepare the task to be conveyed to the board – and to be fully aware of any subtleties of the colleague’s project – is the responsibility of the chief of the senior venture(Zepeda, 2013).

It is important to set realistic goals

The objective for the task should be a pragmatic and reasonable one.Methodologies should be developed so that these objectives can be achieved.

Coaching and guidance will be provided

To ensure that undertakings are followed up, it is imperative to provide direction and instructions to colleagues about each part of the venture with a goal and which has been comprehended by colleagues.

Knowledge and skills: What do you need to do your job well this year?

How will you apply your new skills and knowledge on the job during your learning and development activities this year?

It is essential to set goals to achieve them

Increasing leadership capability through group work

It is imperative to change routines and increase knowledge.

Did support need to do my job well?

Can the work environment be improved or arrangements made that would help you perform your duties more effectively?

The internal communication strategy should be employed to create an effective internal methodology that can ensure the group board’s success.

Techniques and tools to be used

Colleagues should be assessed for their ability and strategies must be developed based on their abilities(Sadeghniiat-Haghighi, &Yazdi, 2015).

How do I know if I am performing well?

If you perform well, what will happen? (For example, I’m happy with my customers, I’m able to maintain good working relationships, I’m timely and accurate in my work, etc.)

It will be all right with me and my work if I am doing well in the organization.Everyone at work will get along well.Senior management will be pleased with the results.

2. 4 professional development opportunities

Year: 2021

Details of Professional development/NetworkTypeDate/sCostExpected benefit to selfExpected benefit to the team
It would be good to have a LinkedIn platform group Formal training/course

Industry networking events

Subscriptions

Conferences in the industry sector

 

21-10-2021NilWorld-class experts must attend a session to gain a deeper understanding of marketing.This involves selecting a deserving individual in an organization and embracing new methods in the organization as they are designed.
A proper newsletter and technical knowledge must be provided to BDO Formal training/course

Industry networking events

Subscriptions

Conferences in the industry sector

 

23-10-2021NilIt is important to learn the technology and the technique of implementing it and to keep up with the latest newsTechnology should be taught to employees, and it must be utilized.
World congress Formal training/course

Industry networking events

Subscriptions

Conferences in the industry sector

 

25-10-2021NilLearning new technology is necessaryTo increase skills and confidence, a big network has been created
Global conferencing by Russell Bedford Formal training/course

Industry networking events

Subscriptions

Conferences in the industry sector

 

27-10-2021NilFinancial managers should be invited to the workshop and the network should be establishedThere has been a huge network created.

4. Email

Subject: Concerning the attachment of a professional development program

Respected Sir,

Using this email, I am letting you know that a professional development plan has been created for someone to attend the job role within the next 12 months.

I would appreciate your valuable feedback on this email.

Thank you

Part C

Professional development report

Professional development is a beneficial opportunity for employees who work in the workplace, as well as for themselves, as it can enhance the knowledge and skills of the employee who is getting the opportunity for professional development (Zepeda, 2013).

Title: Developing your professional skills report

Date: 28/10/22

Time: 10:00 Am

Duration: 10 Min

Which professional development opportunity did you like the most?

Developing my knowledge and skills will enhance my professional and personal development, providing me with a better chance in the future.

Which part of the experience did you least enjoy?

Creating professional development in an individual takes a lot of time, so it is least likable.

Did the professional development opportunity you participated in to provide you with any benefits?

Credibility and confidence can be built through professional development activities. Efficiency can be enhanced, and staff can be reenergized through stimulating activities

 

 

 

 

 

Assessment Task 4 Checklist

Student’s name:
Did the student:Completed successfully?Comments
YesNo
Develop work goals for a chosen role?
Identify relevant professional development activities to ensure own continuous improvement in line with the criteria of the activity step?
Plan and document professional development according to budget set?
Participate in, and report on professional development activities that include networks and industry groups regularly?
Develop work goals for a chosen role?
Identify relevant professional development activities to ensure own continuous improvement?
Task outcome:¨  Satisfactory¨  Not satisfactory
Assessor signature:
Assessor name:
Date:

 

 

 

 

Assessment Task 5: Ethics project

Task summary

For this assessment task, you are required to review the company’s current Code of Ethics, assess practices regarding staff use of frequent flyer points, update the Code of Ethics and advise staff of outcomes.

This assessment is to be completed in the simulated work environment in the RTO.

Required

  • Access to textbooks and other learning materials
  • Computer with Microsoft Office and internet access
  • Access to the internet
  • Code of Ethics

Timing

Your assessor will advise you of the due date of these submissions.

Submit

  • Email with memo attached
  • Email with updated Code of Ethics attached

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

 

Assessment Task 5 Instructions as provided to students

Complete the following activities:

Carefully read the following.

Imagine that it is one year later, and Boutique Build has expanded into the Brisbane and Sunshine Coast market as planned.

As the Operations Manager, you are responsible for a number of staff who travel regularly from Sydney to Brisbane and the Sunshine Coast as part of their role. It has come to your attention recently that several staff members have been accruing frequent flyer points from business travel and using these points for their own personal travel. You are unsure if this is allowed or not and so decide to investigate the situation

  1. Write a memo on use of frequent flyer points and the company’s code of ethics.
Review the company’s code of ethics to identify current values and standards and to identify whether it addresses the issues of accruing frequent flyer points.

Identify and review codes of ethics and other documents form at least other three other companies on how they manage the issue of staff use of frequent flyer points.

Your memo should make a recommendation on whether the practice of accumulating frequent flyer points for personal use should be allowed.

Memo

You are being informed that an investigation is being conducted regarding the use of flyer points for personal use which can happen on the ongoing trips.With boutique buildings on the rise, there has been a topic for discussion which is frequent flyer points redeemable for personal usage.We would appreciate your assistance.The points can be redeemed for use on the personal device from Sydney to Brisbane and from Brisbane to the Sunshine.The operational manager has deemed the staff to be cooperating and aware of the memo.In the course of the investigation, the team or staff will be arranged so that information about the usernames and emails can be filled out and details about the usage can be tracked.In the course of the investigation, the team or staff will be arranged so that information about the usernames and emails can be filled out and details about the usage can be tracked (SpA, 2016).

  1. Send an email to the CEO (your assessor).
The text of the email should be written in grammatically correct English, using a style appropriate between an Operations Manager and their CEO. It should give a short summary of the contents of the attachment.

Attach the memo to the email.

The assessor in the role of CEO will email you their response.

Email

The purpose of this mail is to inform you about the investigation that is taking place regarding the usage of flyers by the individual during the travels.The operational manager will send the memo to the entire staff so that they are aware and can cooperate with him.In this regard, we request your cooperation in each phase of the investigation.

Thank you

  1. Update the Code of Ethics.
Write an updated version of the company’s Code of Ethics based on your investigation and the response given to you by your CEO.

Updating in code of ethics

A personal and professional relationship should exist among all employees in the business, and the staff should act with honesty, integrity, and fairness.Whenever there is any doubt, the employees have to speak to their immediate superiors if there are any obligations and rights to disclose.The higher authority at Boutique Build Australia should be contacted if the issue does not get resolved. The information is not to be used to obtain personal gain for the staff member(SpA, 2016).

 

 

  1. Send an email to staff (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style and demonstrate positive leadership and role modelling.

It should include a summary of the company’s position on this issue, as well as clear directions for staff with regard to the use of frequent flyer points.

Ensure that you use clear and concise language so that all staff can understand the company’s position.

Attach your code of ethics to the email.

Email

Dear team,

This email contains information about the attached code of ethics.

Thank you

Assessment Task 5 Checklist

Student’s name:
Did the student:Completed successfully?Comments
YesNo
Develop work goals for a chosen role?
Investigate and report on ethical issues through a review of the current Code of Ethics and other companies’ practices?
Recommend ethical behaviour in relation to the case study scenario of accumulation of frequent flyer points?
Update the Code of Ethics so that it clearly states the company’s expectation regarding ethics and frequent flyer points?
Encourage ethical behaviour through the sharing of Code of Ethics information with staff and so that they are clear of their responsibilities?
Use clear and concise language in all documents so as to ensure understanding by all staff?
Investigate and report on ethical issues through a review of the current Code of Ethics and other companies’ practices?
Demonstrate a positive leadership style in their email to staff members communicating the company’s position on the subject?
Task outcome:¨  Satisfactory¨  Not satisfactory
Assessor signature:
Assessor name:
Date:

Final results record

Student name:
Assessor name:
Date

Final assessment results

TaskTypeResult
SatisfactoryUnsatisfactoryDid not submit
Assessment Task 1Written questionsSUDNS
Assessment Task 2Leadership projectSUDNS
Assessment Task 3Media release projectSUDNS
Assessment Task 4Work goals and professional development projectSUDNS
Assessment Task 5Ethics projectSUDNS
Overall unit resultsCNYC

Feedback

¨  My performance in this unit has been discussed and explained to me.

¨  I would like to appeal this assessment decision.

 

Student signature: ___________________________________________   Date: _________________

 

 

¨  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

 

Assessor signature:   sor signature:   ___________________________   Date:  _________________

References

Caldwell, J. A., Caldwell, J. L., Thompson, L. A., & Lieberman, H. R. (2019). Fatigue and its management in the workplace. Neuroscience & Biobehavioral Reviews96, 272-289.https://www.sciencedirect.com/science/article/pii/S0149763418305220

Cameron, E., & Green, M. (2019). Making sense of change management: A complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers. https://books.google.co.in/books?hl=en&lr=&id=LX-5DwAAQBAJ&oi=fnd&pg=PP1&dq=change+management+plan+&ots=v-iJSbXPFu&sig=Gh6OxHVSEnuat4dl-LKGQ8xVTDw&redir_esc=y#v=onepage&q=change%20management%20plan&f=false

Desimone, L. M., &Garet, M. S. (2015). Best practices in teacher’s professional development in the United States.http://repositorio.ual.es/bitstream/handle/10835/3930/Desimone%20En%20ingles.pdf?s

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