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Question 1
As the general manager of the NGO and the department head of the funding management. I have to collect the fund for the NGO and invest them in the right direction. As I have to instruct the funding team on how to invest their money in the NGO to get better results in return (Gent, et al., 2015).
Question 2
The communication of lines should be kept open by recording and selecting the better option investment. This will help most of the people that need help from society. Also, this will describe the importance of investments in NGOs (Jack, 2016).
Question 3
A verbal communication plan should be used in this communication process. The main reason for using this method is to describe to the participant the importance of the amount and the proper plan for the investment. We also, have to explain to them the estimated results from these investments in the NGO (Lane, et al., 2018).
Question 4
The solution should be related to the NGO development and provide better results for NGO development. As to provide the people more high level of the benefits in the society. This is also, to do a better level of the development in the society.
Question 5
BATNA will be considered the best alternative to a negotiated agreement. There are the main strategies in the NGO as we have to find out the best solution for the development of the NGO. As we have to make a plan for a better investment in the NGO (Sebenius, 2017).
Meeting agenda
| Meeting topic | Discuss the work for charity |
| Location | Meeting room |
| Meeting Minutes | 1:45 hour |
| Attendees | 2 |
| Objective | As we have to discuss the charity fund access and use the fund for the people. As we have to negotiate with the participant in this section. |
| Summary | The real motive of this meeting is to handle the charity and talk with the participant related to funding. |
| Key issues | There is an issue raised in the meeting. As they have to clear the funding statement and motive of fund implementation in charities. |
| Agenda | The agenda of this meeting is to explain to the participant which types of the fund is required for charity. |
Supervisor – According to the scenario we have to consider the investment in the NGO for better development. The real motive for the amount of money that funds will help the charity for better development. The AIDS Foundation the charity needs the amount of around $25,000 for building up the and training 5 counselors in the local areas. AIDS/HIV for the helping the needy people the society. Also, provide them information related to AIDS/HIV for their safety.
Participant – based on your plan and description of the plan. We understand the importance of this using the amount of money as a fund. This will be an important thing for social improvement and development.
Supervisor – Therefore AIDS and HIV NGOs need $ 95000 for their types of equipment and Hospital specialty development in the environment. This will help the NGOs and charities to provide help to needy people. This is known as the division of work that helps to reduce the key issues.
Participant – As we understand your considered consideration related to AIDS and HIV but the budget which you built for us is too expensive to do funding in this section. We are not able to consider this NGO for investment.
Supervisor – The animal welfare Charity guide Dogs for the blind NGO. The NGO is purchasing 15 new dogs to train them and to use them to help blind people in their daily uses.
Participant – yes this is an important thing to do as we have to help the people. Those people who are blind and not able to see the. This also protects them in a better manner.
Supervisor – For buying the dogs to help the blind people the cost of the 15 dogs is $45000 and some kinds of blind dog training will be organized in the NGO. which will cost $75000 for the facilities and the trainers who are going to train the dogs. I want to explain to all the participants that want to give the fund to charity. This will help them to develop the working environment in the charity section.
Participant – We understand you are concerned related to the dog’s training and their types of equipment also organize the facilitators and need fees to train the dogs. but the amount which you are asking for the investment as funding will be out of our budget and we will not be able to do the investment in your Charity. it will be a little bit costly for us to do investment in this section.
Supervisor – There is a local Church community action program. This NGO runs a job culture for the long-term unemployed people the people who do not have employment in their life and need money for their daily life’s expensive handling. If you guys do not agree to give the amount of fund to HIV charity. Then UNICEF NGO is the better option for funding the people who have asthma.
There is also $ 30000 of money required for the maintenance of the NGO. the NGO wants a minibus and wheelchair for the access meant of the friendly club the full fund is related to the two-day trip .which includes the beach and other local Residency the total cost of this is 24000 and it includes the salary for the care too.
Participant – As I have understood your NGO and the motive of your NGO is to provide jobs and unemployment for the people and organized. the friendly club but this will not be suitable for us to do the investment as we want to do something for the society not for something for fun.
Supervisor – Surf life-saving Queen silent is the NGO that is working and there will be1500 people who saved the seas around the state as they seek the fund. there is the new faster and more reliable electricity with the system is life there will be the total cost of this $35000. as they improved the GPS radio systems and the two life boards on the side of the beach and it will have cost $6000. the total cost per person would be estimated at around $1000 per person. there will be 24 volunteers will be available in the active positions around the beach because this is the division for the work and it will be making a better outcome with these funds.
Participant – we understand your consideration related to saving the life of the people around the beach. this has been very clear that there will be most of the people who die around the beach. as we have to save them this is the biggest achievement of life to save the life of the people. therefore we need to do something more related to reality this is the main reason we need to choose the NGOs that are doing better campaigns to compare to others and you in the society.
Supervisor – UNICEF asthma campaign is seeking the fund from the society to screen the asthma importance in the environment there will be a mobile asthma clinic open which is cost $42000 the salary cost will be $35000 also insurance and fuel cost of the mobile clinic will be 8000. If you are ready to give the amount in funding and they are willing to pay only 20% of the fund amount. This will help the people who are suffering from asthma to get better services from those people. This is the description of the funding in the UNICEF asthma campaign but the campaign needs $100,000 for buying the inhalers for the people and leaflets for the people to do the better development in the society.
Participant – According to your description related to the UNICEF asthma campaign. we have to understand that the NGO $100,000 for the investment and it will be related to our budget and we are ready to do the investment in this NGO for the development.
Gent, S. E., Crescenzi, M. J., Menninga, E. J., & Reid, L. (2015). The reputation trap of NGO accountability. International Theory, 7(3), 426-463.
Jack, M., & Jackson, S. J. (2016, May). Logistics as care and control: An investigation into the unicef supply division. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (pp. 2209-2219).
Lane, S., MacDonald, N. E., Marti, M., & Dumolard, L. (2018). Vaccine hesitancy around the globe: Analysis of three years of WHO/UNICEF Joint Reporting Form data-2015–2017. Vaccine, 36(26), 3861-3867.
Sebenius, J. K. (2017). BATNA s in negotiation: Common errors and three kinds of “No”. Negotiation Journal, 33(2), 89-99.
| Candidate Name | |||
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| Assessment Date/s | Click or tap to enter a date. | Click or tap to enter a date. | Click or tap to enter a date. |
Objective of assessments
We are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practice in your work in the workplace with consistent and competent work performance. The purpose of the assessment process is to assess your ability:
The assessment process
The assessment process is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in a workplace, and some in the training room as required by each unit. The assessment tasks have been designed to enable you to demonstrate skills and knowledge application and produce the critical evidence to successfully demonstrate competency at the required standard.
Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example, a written activity, case study, or demonstration and observation. The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment provided to you in the assessment guide separately.
Assessment guide
Your assessment guide that is provided to you will explain the following. Please refer to assessment guide for the following information before commencing your written work and demonstration:
Assessment methods
This manual has three assessment tasks. Assessment methods for this unit of competency include:
Instructions
Submission specifications
ASSESSMENT GUIDELINES FOR WRITTEN TASK
| QUESTION TYPE | HOW LONG YOUR ANSWER MUST BE (LENGTH OF ANSWER) |
| Define | Length approximately 4 typed lines = 50 words, or 5 lines of handwritten text for each question. |
| Identify | Write dot points of the number of items to identify according to the question. |
| Outline | Summarise in a line or set of lines the required number of items or develop appropriate meaningful answer according to the question but not in detail. |
| Identify and briefly describe | Identify in dot points and provide a description of each with minimum of 4 typed lines = 50 words, or 5 lines of handwritten text for each question. |
| Describe | Provide description with minimum 8 typed lines = 100 – 150 words, or 10 – 15 lines of handwritten text or appropriately describe to provide a meaningful answer with consistent knowledge application in length according to the question. |
| Explain | Explain the procedure with minimum 8 typed lines = 100 – 150 words, or 10 – 15 lines of handwritten text or appropriately explain to provide a meaningful answer with consistent knowledge application in length according to the question. |
| Distinguish / differentiate | Distinguish means recognise or treat (someone or something) as different. To differentiate is to show or find the difference between things which are compared. It simply means that they are not the same but does not qualify them as being unique and possibly not related.
Length approximately 4 – 8 typed lines = 50 – 100 words, or 5 – 10 lines of handwritten text for each question. |
| What | This is to assess your knowledge of something related to the subject area asking you to specify one or more things related to what is being asked in the question. This is generally asking for a short answer for which you need to provide a short description answering the question where reader understand the answer to the question. |
| How | This method of question is to assess your ability to explain or describe the ways, methods, manner, procedure or process of something related to the question being asked. You need to provide sufficient description of how (ways, methods, manner, procedure or process) it can be performed for he reader to understand the ways or procedure. |
| Why | This question is to assess your knowledge of something and the purpose of it. You need to provide sufficient description of why (the purpose/objective or aims) it is used for the reader to understand why. |
ASSESSMENT TASK 1
Written Questioning
You are required to read the following assessment information, requirements, and instructions before commencing. This task is about written questioning for you to provide written answers as evidence of your knowledge application. Ensure you follow the terms and conditions applied in undertaking written task during the assessment as specified and facilitated by your assessor.
| Assessment Information | Description | |
| 1 | Assessment method | Written questioning |
| 2 | Assessment type | Summative |
| 3 | Assessment description
(What?) |
This assessment task is a written task for which you are required to provide written answer solutions to the questions demonstrating your knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
Read the following information related to your assessment to prepare and perform to provide evidence of your knowledge. |
| 4 | Purpose (objective) of the assessment
(Why?) |
To gather evidence of your ability to apply knowledge consistently to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders. |
| 5 | Assessment Instructions
(How?)
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1. Read the theoretical component of the of learner workbook.
2. Conduct research and review literature relevant to the unit. 3. Provide answer solutions to each question using your own words. Note: do not just copy past the answers from other materials. 4. You may refer to learning materials and other sources of information as agreed by your assessor. 5. You may word-process your answers using MS Word /Mac document. 6. The assessment is due for completion on the date/s and time/s. specified by your assessor. 7. Any variations to this arrangement must be approved in writing by your assessor. 8. Submit your work with any required evidence attached. 9. See the specifications below for details of submission requirements. 10. Read the following requirements for this assessment completion:
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| 6 | Assessment date/s and timing/s
(When?) |
This assessment will be conducted according to training delivery session plan. Assessor will specify the timings of assessment and submission of evidence. Time allowed for the assessment is 3 hours within 20 hours of training delivery of the week 2. |
| 7 | Specifications
(What structure, format and demonstration)
|
1. Write answer solutions to all the questions using word-processed document.
2. Provide specified length and numbers mentioned in each question. 3. Submit the answers with a cover page that includes your name, student ID, unit name/code, date of submission and assessor name. 4. If separate word-process document is used for your responses, include header (unit name/code) and footer (page no. student name and ID). |
| 8 | Assessment context
(where and in what condition) |
Assessment is conducted in the training room and safe environment where you are required to provide answer solutions to the questions in a word-processed document with evidence that demonstrates consistent knowledge application. |
| 9 | Required resources
(What resources, equipment, tools and materials) |
1. Assessment task with instruction and assessment information
2. Learner workbook and other training handouts if or as allowed by your assessor. 3. Computer with Internet access. 4. Word-process software (MS Word/Mac). 5. Workspace, table, chair, and stationery. |
| 10 | Evidence requirements/
(What assessor is looking for) |
To complete the unit requirements safely and effectively, you must prove application of knowledge consistently relevant to vocational contexts and:
· Provide answers to all the questions. · Answers must be with appropriate and sufficient length by following assessment guidelines for written tasks above. · Answers must be relevant to the question and its sub parts. · Your assessor may verbally assess to confirm your knowledge application in case your answer is not correct or not clear to one or more questions.
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Your Task – Write answers (Knowledge Application)
Assessor can decide whether to have this as written or oral questioning. If the assessor uses verbal questioning method, the assessor must write student responses using dot points as a minimum on the student’s key responses relevant to the question (Not recommended as it is a time-consuming method as one candidate will respond while other candidates are watching and waiting, but assessor is free to decide).
The following is a set of knowledge-based questions. Read the text section ‘introduction’ in the learner workbook, refer to training undertaken and provide your answer solutions to the following questions using your own words to demonstrate your consistent knowledge application.
Note: If handwritten answers are allowed by the assessor considering reasonable adjustments or any special consideration, you need to use the enter key of the keyboard to expand the answer space. For example, 2 – 3 questions in a page to allow sufficient space, print a hard copy and write answers.
Questions (Ensure you answer all the following questions using the length guidelines above)
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Note: Write/type your answers in the space below the question. If questions are answered verbally, the assessor must write answers in the sections provided below.
The space below does not indicate the size of the answer length. Follow above guidelines and keep typing and the space will expand. If answers are recorded separate to this document, they must be attached at the back of this document. |
Confirm checking the box | |
| Completed as required
☒ Mouse click editable box |
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| 1 | Briefly describe the term ‘communication.’ | Yes | No |
| The act of sharing, receiving, and providing information regarding something is termed communication. Communication holds various facets and is practiced in various forms such as written, verbal, and nonverbal.
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Assessor comments on decision made (if any)
| 2 | Identify the seven elements of communication and briefly describe each element. | Satisfactory
answer |
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| Yes | No | ||
| 7 major elements of communication are: Sender – The person who is willing to share some idea, message, or information with others and is termed as sender. Information – It is the basic thought or idea that the sender wants to share with the recovered which can be a suggestion, order, feeling, attitude, etc. Encoding – It is the process of conversion of information into understandable systems which could be words, pictures, or actions. Channel of Communication – Selection of an appropriate channel or medium of communication is very necessary as it defines the whole productivity of the communication. Receiver – The person who decrypts the message or information being transmitted from recovery by using appropriate methods is termed a receiver. Decoding – The process of extracting out hidden information in an encoded message is termed decoding which requires a specific set of tasks to be followed for the appropriate retrieval of information. Feedback – It is the confirmation from the receiver that whether he has received the message or not and with the same motive from which it was transmitted.
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| 3 | Explain the effective communication process. | Satisfactory
answer |
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| Yes | No | ||
| The process of exchanging information, knowledge, thoughts, and ideas in a way that fulfills the intention of the communication in the most appropriate manner is termed an effective communication process.
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| 4 | Describe the categories of communication. | Satisfactory
answer |
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| Yes | No | ||
| Common Types of communication are: Visual Communication that involves the sharing of information through visual representation such as an image or a chart is termed dual communication Written Communication This type of communication is followed mostly in the formal set of situations such as business deals and agreement setting agendas. Nonverbal communication is the type of communication that conveys the message through coal expressions, body language, gestures, etc is termed verbal communication and also influences direct communication a lot. Verbal Communication- Verbal communication includes the use of elements such as oral, and direct voice communication which are the most common and effective ways of communication, and also includes active listening, nonverbal communication, and other elements.
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| 5 | Briefly describe the industry, media and government organisations, events and communication channels that are relevant to the organisation. | Satisfactory
answer |
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| Yes | No | ||
| Various types of relevant communication channels are Unofficial Channels Of Communication This type of channel includes communications taking place outside the organization between employees or stakeholders. Informal Channels of Communication These types of channels are utilized in the delivery of more relaxed messages in scenarios such as informing the employees regarding changes in lunchtime.
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Assessor comments on decision made (if any)
| 6 | Describe how cross-cultural communication is effectively used in our communication at a workplace. | Satisfactory
answer |
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| Yes | No | ||
| The elements of effective cross-cultural communication are as follows Maintenance Of Etiquettes – Proper etiquette promotes a discrimination-free environment and encourages respecting employees from all diverse backgrounds cultures and promotes a healthy workplace environment Restrictions of slang and racial comments The workplace where slang words and racial comments are prohibited and to showcase more healthy cross-cultural communication. Supportive management workplace where management supports cross-cultural communication among employees via workshops, training, and group activities tends to succeed more than others.
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Assessor comments on decision made (if any)
| 7 | Outline 10 techniques for negotiation. | Satisfactory
answer |
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| Yes | No | ||
| Preparation It involves the gathering of information regarding the product or service to be negotiated with drawbacks of the negotiator and points to be stated. Timing Appropriate negotiation involves both quick and long pauses during the conversation which is enhanced after thorough practice. Active listening to the points stated by the opposite person is necessary as it provides an opportunity on tapping on to the various loopholes and drawbacks Building Rapport It is a very good practice to build some rapport before the exact negotiation talk as it develops the connection between the parties and enhances the chances of good negotiation. Asking specific and good questions Good questions when placed inappropriate parts of conversation can immensely affect the negotiation. Finding win-win situation Discovering the negotiation point is very important as it should not be much low or much higher but just slightly perfect where both the parties could feel lucrative Sticking to principles When principles of any individual are communicated with more audacity then the credibility of the conversation enhances which enforces the opposite individual to agree to the terms of the speaker Leaving the Ego Behind To achieve good negotiation the speaker has to cross the lines multiple times for achieving good negotiation and hence keeping the ego aside always helps in getting a good deal Being patient Most of the good deals slip off the hands of professionals just because they rush the conversation and do not listen to specific things.
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| 8 | Identify 8 techniques for mediation. | Satisfactory
answer |
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| Yes | No | ||
| 8 techniques for meditation are: Setting Expectation Starting with a summarized introduction the speaker could prepare parties for the mediation and define meetings limits, behavioral expectations, and confidentiality of information. Defining appropriate agenda The agendas of the meeting should be defined appropriately to all the parties and the reputation of facts must be defined appropriately Good Opening Statement Allowing each person to present his views for a brief time of 1 to 2 minutes sets up the rapport for the meeting and enhances the chances of success Private Discussions Private Discussions are a good way to handle things appropriately by the utilization of good communication skills and mutual understanding. Gathering feedback Gathering feedback from various other parties also defines the problem more objectively which leads to appropriate identification of resolution effectively Defining agreements Defining various agreements as the advised solutions can be very helpful in identifying the mutual point of understanding for both the parties Providing time to explain Providing appropriate time to convey their views enables parties and the mediator to understand and gather the required information more effectively Having a neutral and Unbiased mandate is very important for the mediator to reach an agreement that is acceptable to both parties
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Assessor comments on decision made (if any)
| 9 | Identify five conflict resolution techniques. | Satisfactory
answer |
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| Yes | No | ||
| Conflict resolving techniques Clarifying the issue Clarifying the issue appropriately in a detailed manner gives essential insights into the root cause of the issue and possible solutions to it. Finding middle points Finding the appropriate paths to resolution of problems for both parties is the most effective way of resolving the conflict. Advising various solutions In most situations, the conflicts escalate as most of the involved individuals lack the appropriate knowledge of possible solutions thus good advice provides them a direction, and issues are resolved much faster. Involving parties in resolution Talks Bringing the involved parties together often results in a solution to the problem in a much faster way as both the parties present their thoughts directly to each other, making it easy for finding a middle path Speaking out consequences Making the involved parties aware of the consequences of the escalation of the conflict could assist in providing them with a clear idea of how bad things could go and encourage them to find a solution to it.
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Assessor comments on decision made (if any)
| 10 | Explain incident de-escalation techniques. | Satisfactory
answer |
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| Yes | No | ||
| De-escalation techniques are used to confronted aggressive and violent behaviour. There are following techniques of de-escalation. 1. Be non-judgemental and empathetic. 2. Respect others personnel space. 3. keep your body language and tone neutral4. Focus on other’s feelings
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| 11 | Briefly describe the structured and inclusive meeting procedures. | Satisfactory
answer |
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| Yes | No | ||
| Structured meeting: the meeting agenda is very clear before the meeting starts. Time, place and note taker of meeting is decided before the meeting starts. Inclusive meeting: the meeting outline is build according the requirements of employees. The size and scale of meeting is small in inclusive meeting. The rule and regulations is fixed in the meeting.
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Assessor comments on decision made (if any)
| 12 | Briefly describe the organisational policies and procedures relevant to :
a. presenting and negotiating b. leading and participating in meetings and c. making presentations |
Satisfactory
answer |
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| Yes | No | ||
| 1. The negotiation procedure is used by the organisation to resolve their all issues and find a mutual way to fix the problem. 2. The meeting agenda is properly prepared. This is help all voices to present their feedback. 3. Open ms PowerPoint. Select new page in left section. Create ppt from the sketch and select a blank sheet. It is utilised for appropriate communication of ideas
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Assessor comments on decision made (if any)
| References
A reference list lists only the sources you refer to in your writing. The purpose of the reference list is to allow your sources to be found by your reader (assessor). It also gives credit to authors you have consulted for their ideas. It helps you to avoid plagiarism by making it clear which ideas are your own and which are someone else’s, shows your understanding of the topic, gives supporting evidence for your ideas, arguments and opinions. allows others to identify the sources you have used.
For example, 1. Book with one author – Author, A (Year), Title of book, Publisher, Place of publication. 2. Book with two or three authors – Authors, AA , Author, BB & Author, CC (Year), Title of book, Publisher, Place of publication. 3. Website with an author – Author surname, initials (Year), article title, website name, Available at: http://website url.com.au/article, Accessed (or viewed) 10 March 2021. 4. Website without author and no date – Article title (n.d.), website name, Available at: http://website url.com.au/article, Accessed (or viewed) 10 March 2021. |
| List all references used for assessment task 1 below (if any)
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—End of Written Task Activities—
Assessment Task 2 – Role-play
(Includes project written work)
Participate in meetings and negotiate to achieve agreed outcomes
You are required to read the following assessment information, requirements, and instructions before commencing. This task has simulated workplace reference. Ensure you access the simulated workplace resources (planning documents, policies, and procedures etc.), equipment, applicable legislation, regulation, standards, and code of conduct during the assessment as specified and facilitated by your assessor.
| Assessment Information | Description | |
| 1 | Assessment Method | Case study (simulated workplace) |
| 2 | Assessment Type | Summative |
| 3 | Assessment Description
(What?) |
This assessment task is a role-play based on a case study. You are required to analyse the case scenario and provide solutions to task activities by demonstrating applicable foundation skills and knowledge to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
You must also provide written solutions to task activities. You are required to read the following information related to your assessment to prepare and perform in order to provide evidence of your skills and knowledge related to the unit of competency. |
| 4 | Purpose (objective) of the Assessment
(Why?) |
To gather evidence of your ability to apply skills and knowledge to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders. |
| 5 | Assessment Instructions
(How?)
|
1. Review the skills application section/s of the learner workbook.
2. Read the task performance requirements and foundation skills application for each task activity. 3. Conduct research and review literature relevant to the unit. 4. Provide solutions to each written and performance activity using skills and knowledge and demonstrating your foundation skills. Note: Use word-process document for written activities to provide written evidence as specified in the task. you may use MS Word /Mac document for your written evidence. 5. This task requires you to play roles. As specified and agreed by your assessor, role-play the relevant activities demonstrating relevant skills. 6. The assessment is due on the date specified by your assessor. 7. Any variations to this arrangement must be approved in writing by your assessor. 8. Submit your work with any required evidence attached. 9. See the specifications below for details of submission requirements. 10. Continue to read the following assessment requirements: |
| 6 | Assessment Date/s and Timing/s
(When?)
|
1. This assessment will be conducted according to training delivery session plan.
2. Assessor will specify the timings for assessment and evidence submission date/s and timing/s. 3. Time allowed for the assessment completion is 4 hours within 20 hours of training delivery of the week 4. |
| 7 | Specifications
(What structure, format and demonstration) |
1. Provide written solutions to all the case study activities and questions using word-processed document. You may use this MS Word /Mac document for your answering. Provide specified length and numbers mentioned in each written activity.
2. For role-play activities, play the role as specified by your assessor demonstrating foundation skills and knowledge application while being observed by your assessor. 3. Submit the written activities with a cover page that includes your name, student ID, unit name unit code, date of submission and assessor name. Include header (unit name/code) and footer (page number, student name and student ID number) |
| 8 | Assessment Context
(Where and in what condition) |
Assessment is conducted in the training room simulated and safe environment where you must perform consistently applying skills and knowledge.
You must also provide written solutions to the activities in a word-processed document with evidence that demonstrates consistent skills and knowledge application in various conditions specified in the assessment task. Assessed in a simulated off-the-job situation that reflects the real workplace. |
| 9 | Required Resources
(What resources, equipment, tools and materials) |
1. Assessment task with instruction and assessment information
2. Learner workbook and other training handouts. 3. Access to simulated workplace business equipment and resources. 4. Access to simulated workplace policies and procedures. 5. Computer with Internet access word-process software (MS Word/Mac). 6. Workspace, table/s, chair/s and stationery as required. 7. Case study and/or real workplace scenario 8. Access to relevant legislation, regulations, standards, and code of practice 9. Specified timing for assessment |
| 10 | Evidence Requirements
(What assessor is looking for) |
To complete the unit requirements safely and effectively, you must demonstrate consistence performance and provide evidence of your ability to provide leadership for a program of work.
In the course of above, you must: · Provide written solutions to all the case study activities reflecting vocational application, · Demonstrate performance and role-play activities consistently applying foundation skills and, · Demonstrate consultation and communication effectively with relevant stakeholders (assessor and fellow trainees in role-plays): · listening actively · understanding information needs of others · adapting communication to suit the audience · identifying suitable platform for presentations · presenting reliable information · designing the presentation to meet the needs of the audience · answering questions clearly and concisely. |
Role-play (Skills and Knowledge Application)
Instructions
Using the case study (2 scenarios) provided in the appendix, you are required to participate in and lead two meetings by playing the role of negotiator to achieve desired outcome according to the scenario as agreed by your assessor. This task has two parts such as:
Your Task
Address the following requirements in your role-play for two meetings for negotiation in two different role-plays as specified by your assessor:
Ensure you read the meeting policy and negotiation policy in the appendix.
Note: above procedure and steps will be applied for both meetings for both scenarios.
Meeting 1
Plan for negotiation
Needs
To demand higher raise from the management on the grounds of better performance than other employees
Purpose and position
The sole purpose of the negotiation is to feel more valuable to the company as stated that my performance is better than others. The position that I would hold for negotiation would be mediatory as I am strictly demanding the things
Authority
Being a valuable employee of the company I hold the utmost authority to negotiate terms with the company for my services.
Confidentiality
The information regarding the organization of such meetings and things discussed should be kept private as it could mislead other employees.
Information needs for Negotiation
The information on the exact rise in pay of other employees is very essential.
Objectives of negotiation
To achieve more raises than the other employees as to feel elevated on the grounds of efforts and hard work.
To not feel dejected and be on the same level as others.
Supporting arguments
As you stated earlier that I am better than all the other employees with more dedication, hard work world diligence, thus I should not be on the same level as them.
I have always given more than others and similar raise would be very demotivating for me to work with the same amount of effort.
Needs of stakeholders
The stakeholders need to be aware of the pay raise being implemented.
Potential problems
The managers could point out the lack of funds.
Managers could try to deviate me with other options ns such as tax benefits, insurance, etc.
Managers could deny my good performance standards
________________
Meeting
Coordinator (David)- Good evening everybody as I informed all of you about this meeting via email, I am here to listen to your thought on this issue.
General manager – Good evening David, I heard about your issue and I think we will resolve it out
HR manager – Look David the pay raises are not specifically defined based on higher capability but based on the company’s policies.
Manager – Gentleman I heard your point and understand your point but there are factors which we need to keep in mind while such development
Coordinator (David) – Would you please elaborate on those factors sir
Manager – look I know David that you have performed very well than others but we can’t stand you out as it could demotivate other fellows
Coordinator (David) – Sir I think it would motivate them to do better which will be beneficial for the company as well.
General Manager – Yes David is right it is not at all demotivating but inspiring, but listen David our financials are not going that well this year and the clients you bought have started to back off, thus It would be hard on us to raise your pay further
Coordinator (David) – I agree with you sir but my job is to get the clients to the company and the rest is up to the operational team to provide RK services to them also my clients still hold the longest retention rate for this company
Manager – I agree with David, you are a valuable employee to the company and your current pay is still very good compared to the average industry pay.
Coordinator (David) – Yes sir, you are right but this is not just about the pay. It is also about my self-worth in my eyes as I would not be able to put the same amount of effort if am just another rat in the crowd.
General manager – Okay David we will give 5% more raise than others that is all we could do.
Coordinator (David) – Sorry sir that is a good start, but not satisfactory to me at all
HR manager – Okay fellas I think 10% would be good enough considering the kind of business and efforts David has given to the company.
Manger – I agree 10% is good.
General Manager- I am in its good, he is a hardworking boy he deserves it.
Coordinator (David) – Thank you u gentlemen, that is good, now I can work more effectively as I realized my organization does take care of my efforts. Thank you, everybody.
To – General manager, HR manager, Manager
Cc – CEO, COO
Subject – Regarding the follow up of the finalized raise
Respected Managers
I am thankful to all of you for listening toy views and providing me with your precious time for the discussion. As finalized I have received the confirmation letter regarding the 10% raise in my pay from the HR department and looking forward to workinging more hard and with more enthusiasm for future developments
Thank You
Regards
Coordinator (David)
Meeting 2
Negotiation Plan
Needs
The meeting needs to be online to ensure the availability of meeting to my representative from HP as he travels a lot. All stakeholders need a good internet connection and an active zoom application.
Purpose of negotiation
The sole purpose of this negotiation is to agree with Hewlett Packard Australia to cut down the up gradation cost to $60,000 from $67,500.
Authority to negotiate
Being the coordinator of the Melbourne unit I hold absolute authority in negotiating the terms on the behalf of the company.
Confidentiality
The information regarding even the organization of such meetings should be kept private for ensuring proper business practices.
Information needs
All the stakeholders need to be aware of the allocated budget and proposed cost.
Objective of negotiation
The sole objective of negotiation is to bring down the cost of upgradation to $60,000
Another objective is to develop good relations with Hewlett Packard for future business prospects
Supporting Arguments
Our company would like to continue the business with you for future aspects as we are planning to expand further
The costs you are demanding are way higher and I don’t want to ruin our deal for some thousand bucks.
Potential Problems
The internet connectivity could lose and disrupt the meeting
My representative at Hewlett Packard might not support my terms.
Meeting Role Play
Stakeholders – Coordinator (David), Harry (Hewlett Packard operations Officer), Daniel (My representative who knows Harry)
Coordinator – Good morning gentlemen, I hope you all are doing well. As you all are already aware of the objective of this meeting, thus I hope we would understand each other. Thank you
Harry – Thank you, David my company is very excited to work with you and we are looking forward to more future developments
Daniel – Yes David Harry is right I have closed down more than 20 deals of contracted up-gradation and they never let me down.
Harry – Thanks David, I appreciate that.
David – Harry as you are aware that we are planning for system upgrading and your company looks well and capable enough for providing good service
Harry – Thank you, man I also appreciate the progress your organization has made over the past 5 years.
David – Yeah, the thing is that the cost you offered to us of $67,500 for the up-gradation is a bit too high and expensive and disturbing our defined budget thus I think it would be good If we could figure out a middle way for benefit of both of us.
Harry – David the cost is already feasible and lower as we provide the same services at no more than $70,000, but I will try my best to find a resolution.
Daniel – Of course Harry, I think the company of David is going to provide you with a lot of Business and you two would do great together for each other. I request you to put down your final cost
Harry – I can provide you with the up-gradation under $60,000 but that would be with few sacrifices for the current demanded equipment
David – No Harry we can’t compromise on quality.
Harry – No the quality would not be compromised but I think the CPU version you are demanding right now is more demanding and you would not require it for your daily purposes. I assure you that the quality of your work and hardware would not be affected.
David – Are you sure about that, if I find any complications later then I might reject your whole batch of hardware
Harry – Yes David I heard your concern and I assure you that you would not face problems regarding performance.
Daniel – Yes David Harry is right I have closed a lot of deals with him and I have not seen any businesses facing any issues regarding the hardware Harry is proposing to you
David – Okay Harry if that is the case then I am good with it. So can we close the deal on $60,000
Harry – Sure David, I am fine with $60,000
Daniel – Okay guys that’s fantastic. I also agree with the terms.
David – Thank you guys for giving your precious time.
To – Harry, Daniel
Cc – CEO, COO, General Manager, HR manager, Manager
Subject – Regarding confirmation of negotiated up-gradation cost
Respected Fellows
This is to inform all of you regarding the cost that we had finalized in the meeting has been implemented appropriately and I have received the contract agreement for the same from Hewlett Packard. I once again want to thank all of you for giving me your precious time.
Thank you
Regards
Coordinator (David)
—End of Role-play Activities—
| Self Assessment Checklist |
Note: The following checklist is for you to confirm your work completion as well as performance and demonstration of skills. Ensure you carefully check, and tick as completed and performed before submitting written evidence and while demonstrating skills during performing the task.
| Assessment Task Activity | Completed as required
|
||
| A | Plan the negotiation (written project activities) | Yes | No |
| 1 | Identify the needs of the meeting and stakeholder availability. | ☐ | ☐ |
| 2 | Establish the purpose of negotiation and your position of negotiation. | ☐ | ☐ |
| 3 | Read the negotiation policy and procedure and confirm your authority to negotiate. | ☐ | ☐ |
| 4 | Identify information that require confidentiality according to policy and manage appropriately. | ☐ | ☐ |
| 5 | Identify information needs for negotiation including information needs of audience. | ☐ | ☐ |
| 6 | Identify at least two objectives of negotiation and develop supporting arguments according to objectives. | ☐ | ☐ |
| 7 | Identify the needs and requirements of relevant stakeholders. | ☐ | ☐ |
| 8 | Identify and write down the potential problems and issues during the negotiation. | ☐ | ☐ |
| B | Conduct the meeting (role-play) | ||
| 9 | Open the meeting and establish your communication objective and:
a. negotiate to achieve your objective by listening actively. b. establish your arguments adapting communication to suit the audience. c. positions yourself with supporting arguments according to objectives with supporting facts. d. communicate with influence, seek consensus and establish areas of common ground and potential compromise. e. close the meeting by summarising the outcome of meeting. f. Confirm and document outcomes of negotiation.
|
☐ | ☐ |
| 10 | Write an email to relevant stakeholders and summarise the outcome of the meeting. | ☐ | ☐ |
Assessor comments on decision made
Assessment Task 3 – Presentation
(Includes project written work)
Make presentations
You are required to read the following assessment information, requirements, and instructions before commencing. This task has simulated workplace reference. Ensure you access the simulated workplace resources (planning documents, policies, and procedures etc.), equipment, applicable legislation, regulation, standards and code of conduct during the assessment as specified and facilitated by your assessor.
| Assessment Information | Description | |
| 1 | Assessment Method | Project work |
| 2 | Assessment Type | Summative |
| 3 | Assessment Description
(What?) |
This assessment task is a presentation based on a case scenario related to task 2 to present and negotiate persuasively, and make presentations to customers, clients and other key stakeholders.
You are required to undertake the project by applying foundation skills and providing solutions to task activities demonstrating the application of skills and knowledge. You must also provide written solutions to task activities. You must read the following information related to your assessment to prepare and perform to provide evidence of your skills and knowledge related to the unit of competency. |
| 4 | Purpose (objective) of the Assessment
(Why?) |
To gather evidence of your ability to apply skills and knowledge consistently to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
|
| 5 | Assessment Instructions
(How?)
|
1. Review the skills application section/s of the learner workbook.
2. Read the task performance requirements and foundation skills application for each task activity. 3. Provide solutions to each written and performance activity using skills and knowledge and demonstrating your foundation skills. Note: Use word-process document for written activities to provide written evidence as specified in the task. you may use MS Word /Mac document for your written evidence. 4. This task requires you to play roles. As specified and agreed by your assessor, role-play the relevant activities demonstrating relevant skills. 5. Organise the individuals- your fellow trainee mates including assessor for the role-play (meeting) as agreed by your assessor. 6. The assessment is due on the date specified by your assessor. 7. Any variations to this arrangement must be approved in writing by your assessor. 8. Submit your work with any required evidence attached. 9. See the specifications below for details of submission requirements. 10. Continue to read the following assessment requirements: |
| 6 | Assessment Date/s and Timing/s
(When?) |
1. This assessment will be conducted according to training delivery session plan.
2. Assessor will specify the timings for assessment and evidence submission date/s and timing/s. 3. Time allowed for the assessment completion is 4 hours within 20 hours of training delivery of the week 4. |
| 7 | Specifications
(What structure, format and demonstration) |
1. Provide written solutions to all the project activities using word-processed document. You may use this MS Word /Mac document for your answering. Provide specified length and numbers mentioned in each written activity.
2. For role-play activities, play the role as specified by your assessor demonstrating foundation skills and knowledge application while being observed by your assessor. 3. Submit the written activities with a cover page that includes your name, student ID, unit name, unit code, date of submission and assessor name. Include header (unit name/code) and footer (page number, student name and student ID number). |
| 8 | Assessment Context
(where and in what condition) |
Assessment is conducted in the training room and safe environment where you must perform applying skills and knowledge. You must also provide written solutions to the activities in a word-processed document with evidence that demonstrates consistent skills and knowledge application in various conditions specified in the assessment task. (Assessed in a simulated off-the-job situation that reflects the real workplace). |
| 9 | Required Resources
(What resources, equipment, tools and materials) |
1. Assessment task with instruction and assessment information
2. Learner workbook and other training handouts. 3. Access to simulated workplace and resources. 4. Computer with Internet access word-process software (MS Word/Mac). 5. Workspace, table, chair and stationery as required. 6. Case study and/or real workplace scenario 7. Access to relevant legislation, regulations, standards, and code of practice 8. Business equipment and resources. 9. Specified timing for assessment. |
| 10 | Evidence Requirements
(What assessor is looking for) |
To complete the unit requirements safely and effectively, you must demonstrate consistence performance and provide evidence of your ability to provide leadership for a program of work.
In the course of above, you must: · Provide written solutions to all the case study activities reflecting vocational application, · Demonstrate performance and role-play activities consistently applying foundation skills and, · Demonstrate consultation and communication effectively with relevant stakeholders (assessor and fellow trainees in role-plays).
|
Presentation (Skills and Knowledge Application)
Using the case study scenario of simulated workplace provided in the appendix, you are required to prepare and deliver presentations to two groups in two presentations as agreed by your assessor as follows:
Presentation topic : COVID Safe Plan
Audience : Customer Service Personnel & Suppliers and customers
Situation
You have been working for Simulated workplace of your choice for two years as a coordinator coordinating with departments to provide an efficient service to its customers. As COVID19 pandemic spiral in 2020, it has become a requirement by Department of Health and Human Service (DHHS) for the organisations to have a COVID Safe Plan for the organisation to get back to normal operation with full human resource capacity in the year 2021.
Your Task
You are required to make presentations to two different groups as the scenario or any other scenario agreed by your assessor. Note: You must replicate the above scenario and situations including factual information and numerical information. Organise the individuals- your fellow trainee mates including assessor for the role-play (meeting) as agreed by your assessor. Complete the following three areas of performance:
Timing – Each meeting 5-10 minutes per candidate.
—End of Project Work—
| Self Assessment Checklist |
Note: The following checklist is for you to confirm your work completion as well as performance and demonstration of skills. Ensure you carefully check, and tick as completed and performed before submitting written evidence and while demonstrating skills during performing the task.
| Assessment Task Activity | Completed as required
|
||
| A | Prepare your presentation | Yes | No |
| 1 | Read the organisational policy for presentations in the appendix and prepare to make presentations. | ☐ | ☐ |
| 2 | Identify the audience and describe their involvement with Australian Constructions. | ☐ | ☐ |
| 3 | Determine the tone, structure, style of communication required for the presentation that suite the target audience. | ☐ | ☐ |
| 4 | Identify suitable platforms for different audiences for your presentations. | ☐ | ☐ |
| 5 | Make sure you prepare presentation to achieve the objectives of the presentation. | ☐ | ☐ |
| 6 | Design the presentation to meet the needs of the audience. | ☐ | ☐ |
| 7 | Develop an evaluation form to evaluate your presentation quality. | ☐ | ☐ |
| B | Deliver your presentation | ||
| 8 | Deliver your presentation with reliable information. | ☐ | ☐ |
| 9 | Have a question session providing opportunity for audience to ask questions. | ☐ | ☐ |
| 10 | Answer questions clearly and concisely with the help of your colleagues using relevant conventions and protocols when communicating with team members (i.e. fellow trainees). | ☐ | ☐ |
| 11 | Follow up with stakeholders following presentation (i.e. assessor and fellow trainees). | ☐ | ☐ |
| C | Evaluate your presentation | ||
| 12 | Distribute your evaluation form among the audience and ask them to rate your presentation (i.e. assessor and fellow trainees). | ☐ | ☐ |
| 13 | Using the evaluation form evaluate your presentation quality and ratings by audience. | ☐ | ☐ |
| 14 | Identify areas for improvement. | ☐ | ☐ |
| 15 | Determine and list presentation improvement strategies for future presentations. | ☐ | ☐ |
Assessor comments on decision made
| References
(For task 2 & 3) A reference list lists only the sources you refer to in your writing. The purpose of the reference list is to allow your sources to be found by your reader (assessor). It also gives credit to authors you have consulted for their ideas. It helps you to avoid plagiarism by making it clear which ideas are your own and which are someone else’s, shows your understanding of the topic, gives supporting evidence for your ideas, arguments and opinions. allows others to identify the sources you have used. For example, 1. Website with an author – Author surname, initials (Year), article title, website name, Available at: http://website url.com.au/article, Accessed (or viewed) 10 March 2021. 2. Website without author and no date – Article title (n.d.), website name, Available at: http://website url.com.au/article, Accessed (or viewed) 10 March 2021. 3. Book with no author – Title of book, edition (edn), Volume number or number of volumes, Publisher, Place of publication, page number(s) if applicable. 4. Book with one author – Author, A (Year), Title of book, Publisher, Place of publication. 5. Book with two or three authors – Authors, AA , Author, BB & Author, CC (Year), Title of book, Publisher, Place of publication. |
| List all references used for assessment task 2 and 3 below (if any) |
Appendix
Case Study (Simulated Workplace)
Scenario 1 – Meeting 1
You have been working for Australian Construction (Simulated workplace) for two years as a coordinator at Melbourne Office coordinating with departments to provide an efficient service to its customers. The manager has recognised you as a fully committed hard working employee compared with other members of the team according to you achievement of KPIs. But, after last year (i.e. December 2020) performance appraisal there has been pay rises for all the individuals and you find you have been treated the same as others including team members who were not so committed to their job roles and they underachieved KPIs. You are bit unhappy about it and want to negotiate for a better pay rise as a recognition and appreciation of over-performance and achieving targets. You meet with your immediate manager, General manager and HR manager to negotiate.
General manager is very bushy and not available during morning and early afternoon. HR Manager needs early confirmation for meeting at least two days before as he is involved in workforce planning for the year ahead. Your manager is available.
Scenario 2 – Meeting 2
Your Melbourne Office goes for a computer upgrade to facilitate the requirement of automation of services to increase efficiency. You have received three quotes from three suppliers as follows:
| Computer Genesis Pty Ltd. | $59,000 |
| Tech Dynamics Pty Ltd. | $62,500 |
| Hewlett Packard Australia Pty Ltd | $67,500 |
Allocated budget is $60,000.
In your evaluation, you find the Computer Genesis Pty Ltd does not have many positive reviews from the market and Tech Dynamics is a reliable supplier yet not having great reputation for quality service as compared with Hewlett Packard Australia.
You have consulted relevant stakeholders and experts to select the best solution. Outcome of consultation is the recommendation of HP product from Hewlett Packard Australia Pty Ltd. According you your store policy, you cannot go beyond the budget allocation. You are planning to negotiate with Hewlett Packard Australia for a price reduction without compromising with product and quality of upgrade.
You know someone at Hewlett Packard Australia Pty Ltd Hewlett Packard Australia Pty Ltd who can influence the negotiation with some authority. But, his availability is unsure as he is involved in international travelling most of the time.
Note: You must replicate the above scenario and situations including factual information and numerical information. Organise the individuals- your fellow trainee mates including assessor for the role-play (meeting) as agreed by your assessor for task 2. Organise the training room settings and the audience for the presentation for task 3.
Scenario for presentation (for Task 3)
You have been working for Simulated workplace of your choice for two years as a coordinator coordinating with departments to provide an efficient service to its customers. As COVID10 pandemic spiral in 2020, it has become a requirement by Department of Health and Human Service (DHHS) for the organisations to have a COVID Safe Plan for the organisation to get back to normal operation with full human resource capacity in the year 2021.
Your workplace deal with wide range of products that require human interaction and contact through demonstration. The COVID Safe Plan is developed and need to be communicated and presented to stakeholders who have direct involvement with operation. You have been assigned the task of presenting the COVID Safe Plan requirements to two groups such as:
Your role is to prepare and deliver the presentation addressing the following:
You have the following policy and procedure for negotiation.
Policies and procedures
Negotiation Policy and Procedures
Purpose
This Negotiation and Execution of Contracts Policy clarifies the procedures, obligations and liabilities applicable to the negotiation and execution of contracts in the name of (organisation). This policy is consistent with the policy entitled “Purchasing and Contracting Regulations” Except for the contracts for which authority is reserved by the Board or designated to the CEO by this Policy Manual, all contracts necessary for the daily operations of each.
Therefore, the following Negotiation and Execution of Contracts Policy defines the circumstances under which individual employees are authorized to negotiate and sign contracts on behalf of (organisation), as well as the process and procedure for reviewing and approving contracts prior to signature.
Policy Statement
Unless specifically excluded from this Policy, all contracts involving (organisation)must be executed in accordance with the terms of this Policy. No person shall sign any contract binding upon the (organisation) unless such individual has been appointed, in writing, as the designee authorised to sign. For purposes of this policy, “contract” shall mean any contract, agreement, memorandum of understanding, memorandum of agreement, letter of intent, or any other instrument which commits the funds, personnel, equipment, property or facilities of (organisation). The policy shall further apply to revenue contracts for which the (organisation) receives funds for providing services, as well as all change orders, modifications, amendments or renewals of any contract.
Procedure
Planning your negotiation
No amount of preparation is too much in approaching complex or high-stakes negotiations. Plan both your approach to the subject under negotiation, and your tone and communication style. In approaching the subject of your negotiations:
In deciding your communication style, familiarise yourself with successful negotiating strategies. Arm yourself with a calm, confident tone and a set of considered responses and strategies to the tactics you anticipate.
Engaging with the other party during the negotiation
Closing the negotiation
Take a moment to revisit your objectives for the negotiation. Once you feel you are approaching an outcome that is acceptable to you:
Conducting Meetings
Policy : Meetings should be conducted in a manner which maximises meeting outcomes and does not waste employee time.
Definitions : The meeting chairperson is the person who chairs the meeting. A quorum is the minimum number of participants required to make decisions at a meeting.
The minute taker is the person responsible for recording meeting actions and preparing the Minutes of Meeting.
Procedure
Responsibilities of meeting chairperson
Minutes of Meeting
Simulated Workplace Presentation Policy (Excerpt)
After you have been authorized to present on behalf of Australian Construction, please review and adhere to the guidelines and policies below.
General presentation guidelines
PowerPoint Presentations
General Presentation Guidelines and Policies
Copyright Information
Australian Construction Guidelines
PowerPoint Presentations: Approved Templates
PowerPoint presentations: Images
Additional tips
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the taskis all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
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For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
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| Question | Marking Sheet – Assessor to complete.
Did the student satisfactorily address each question as instructed: |
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| Completed satisfactorily | ||||
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| Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
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Table of Content
Task 1 – Knowledge Questionnaire. 5
| Task summary and instructions
|
|
| What is this assessment task about? | This assessment is a written questionnaire with a mix of objective and subjective questions.
The questionnaire is designed to meetthe knowledge required to meet the unit requirements safely and effectively.
The questions focus on the knowledge evidence required for this unit of competency:
· industry, media and government organisations, events and communication channels that are relevant to the organisation · cross-cultural communication · techniques for negotiation, mediation, conflict resolution and incident de-escalation · structured and inclusive meeting procedures · organisational policies and procedures relevant to:
· communication tone, structure, style and impact on others · relevant organisational policies and procedures on confidentiality of information.
Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed. |
| What do I need to do to complete this task satisfactorily? | · submit your answers to the questions within the set timeframe,
· answer all questions as instructed, · answer all questions using your own words and reference any sources appropriately, · all questions must be answered satisfactorily.
It is advisable to:
· review the questions carefully, · answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures), · further research the topics addressed in each question.
|
| Specifications | You must submit to GOALS the
· assessment coversheet, · answers to all questions, · references.
|
| Resources and equipment | • computer with Internet access,
• access to Microsoft Office suites or similar software, • learning material. |
| Re-submission opportunities | You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.
|
Answerall the questions below:
Consider the following three organisations:
For each organisation, identify the industry in which they operate, the media and government organisations they may liaise with, and events and communication channels they may use to promote their business.
| Organisation | Industry | Media and government
(3 in total/organisation) |
Events and communication channels
(3 in total/organisation) |
| OzHarvest | Perishable food rescue industry | 1) Lendlease
2) Woolworths 3) |
1) Social media
2) Newspaper 3) General Articles |
| Marriot Hotels | Hotel industry | 1) SSgA Funds Managements, Inc.
2) The Vanguard Group, Inc. 3) Blackrock Fund Advisors |
1) Social media
2) Newspaper 3) General Articles |
| ANZ Bank | Banking financial service | 1) Yousif Capital Management LLC
2) Envestnet Asset Management, Inc. |
1) Social media
2) Newspaper 3) General Articles |
Address the following questions about cross-cultural communication:
| Question | Answer |
| What is cross-cultural communication? | Cross culture communication is that communication which is recognizing both differences and similarities among cultural groups. It delivers an understanding. |
| List two (2) principles of cross-cultural communication. | 1) Ignored slang
2) Maintain protocol |
| Why is cross-cultural communication important?
(30-50 words) |
Good Cross-culture communication is important because it helps to improve communication among people from dissimilar cultures. It nurtures superior trust. |
| List three (3) barriers to cross-cultural communication. | 1) Perceptual barriers
2) Categorises 3) Emotional display |
Address the following questions:
| Question | Answer | |
| Define negotiation.
(30-50 words) |
Negotiation is a strategic discussion.It resolves problems in a way that both parties agree.(Saunders, et al 2016) | |
| Define mediation.
(30-50 words) |
Mediation is a flexible dispute resolution process. It is intercession among conflicting parties to promote settlement | |
| Why is conflict resolution important in the workplace?
(30-50 words) |
Conflict resolution is vital for the workplace as it helps to maintain a positive and good environment for all employees. | |
| Why is it important to de-escalate incidents in the workplace?
(30-50 words) |
De-escalate incidents is necessary because it can help the employee to understand the reasons for anger, and how can deal with aggressive nature. | |
| Research, select and briefly outline four (4) techniques for negotiation, mediation, conflict resolution, and incident de-escalation. | Technique | Outline (20-40 words/technique) |
| 1) Negotiation | Negotiation refers to that process in which each party agrees with the other. | |
| 2) Mediation | Mediation helps to settle arguments and create an agreement. | |
| 3) Conflicts resolution | Conflict resolution is helpful for parties to find a relaxing solution to the dissimilaritybetween them. | |
| 4) Incident De-escalation | De-escalation reduces the force of crisis. | |
Address the following questions:
| Question | Answer | |
| What is an inclusive meeting? | An inclusive meeting where every employee has the right to speak without any fear. And authorized to actively contribute. | |
| What is a structured meeting? | A structured meeting invitea team of expert people to stabilised projectsand grows the sta of the decision. | |
| Select and outline three (3) structured and briefly inclusive meeting procedures you could use when managing meetings. | Procedure | Outline (30-50 words/procedure) |
| Be realistic with time | Be realistic during a meeting in other ways be clear on what topic meetings are conducted. | |
| Pay attention to where you sit. | Paying attention to where you sit is important when you manage a meeting, helps you to focus on the meeting. | |
| Provide agenda | 1) Meeting minute
2) Mail to employee and stakeholders to inform them about meeting 3) stay focused |
|
Review the policies and procedures folder provided.
Review the following policies and procedures:
Briefly outline the structure and content of each of the policies and procedures, and explain how they may relate to one or more of the following:
| Policies and procedures | Outline (40-80 words/policy and procedures) |
| Meeting procedures | Meeting procedures is the agenda. When a meeting is conducted by the chair or presented by the chair for approval. |
| Communication policy | Communication policy is a set of the remedy and standards placed down to guide the behavior of communication. |
| Information management policy | It gives responsibility to the agency and gives staff a path for generating assets. |
| Marketing policy | Marketing policy is a set of primary defined in confident brands and products. marketing policy is a must to make for every company to achieve their future and current market goal. |
Explain how the communication tone, structure and style may impact on others. Provide an example of each.
| Question | Answer | |
| Explain how the communication tone, structure and style may impact on others.
(40-80 words) |
When you communicate to other then the tone of communication should be clear, and properly structured. It affects how people observe you but similarly their readiness to listen to you.(Kirkman,2012). | |
| Examples | Communication… | Example |
| Tone | Confident, educator-informs others | |
| Structure | 1) practical
2) central |
|
| Style | 1) Passive
2) Aggressive |
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| Kirkman, J. (2012). Good style: writing for science and technology. Routledge.
https://www.taylorfrancis.com/books/mono/10.4324/9780203023655/good-style-john-kirkman
Lewicki, R. J., Barry, B., & Saunders, D. M. (2016). Essentials of negotiation. McGraw-Hill Education. https://lib.hpu.edu.vn/handle/123456789/32516
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| Candidate Instructions | |
| Purpose of this Assessment task | |
| The purpose of this assessment is to test your knowledge in communicating with influences required by the unit BSBCMM511 Communicate with influence. Your trainer/assessor will be assessing your work and providing you with constructive feedback on Canvas. This task will assess your knowledge to:
· Identify communication requirements · Negotiate to achieve agreed outcome · Participate in and lead meetings · Make presentations
By successfully completing this assessment you will demonstrate that you have comprehensive knowledge and understanding required to communicate with influence.
Structure of this assessment
Resource to undertake this assessment Before undertaking this assessment, you should have studied relevant learning resources and Bounce fitness documents provided on Canvas and by your trainer/assessor. You should have a good understanding of the applicable legislations such as relating to privacy and confidentiality, antidiscrimination etc. You will also require pen and paper and access to computer with internet to do this assessment.
What specific WHS requirements may be involved? This assessment will require you to be aware of the standard Workplace Health and Safety requirements e.g. Workplace Health and Safety Act and Workplace Health and Safety Legislation Your trainer/assessor will advise you on these and other legislative requirements.
Reasonable adjustment If you have any literacy and numeracy issue/s in undertaking this assessment talk to your trainer/assessor, they should be able to help. Also, please talk to your trainer/assessor if you have any difficulty in understanding this assessment or if you have any special needs.
How to do this assessment? 1. Read the given questions couple of times to fully understand what is expected from you. 2. Answer all parts of the question completely and correctly 3. Write your answers eligibly in blue or black pen or word process your answers 4. Use the provided template to answer. 5. Once you complete your answers carefully read them and check for their completeness and accuracy 6. Keep a copy of your completed work to make-up for any unforeseen loss or damage 7. If you use additional paper to answer put your name and student ID in it. 8. Note that this assessment requires you to undertake some web research. Your trainer/assessor will provide you a list of relevant websites and digital materials you must read through.
Getting Started The assessment may be re-attempted on two further occasions (maximum three attempts in total). All assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your resubmitted work.
All questions must be answered satisfactorily for the assessment to be completed satisfactorily. For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to be completed again after further training support. This may be simply to focus on question areas not achieved in the prior assessment.
Submitting your assessment When you are ready to submit your assessments, upload the files in Canvas via the submission tab.
Word count In this assessment some of the questions include a word count. This is a guideline only, but your answers should not vary substantially (i.e. +/- 10%) from the word count provided. Microsoft Word includes a word count tool.
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| Objective | To test the required knowledge ofcommunicating with influence.
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| Assessment Cover Sheet | |
| Candidate name: |
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| Trainer’s Name: | |
| Date Submitted: |
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| Candidate declaration: | I declare that:
· I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task · This assessment is my own work and where other’s works or ideas have been borrowed, I have appropriately referenced or acknowledged them · I understand that plagiarism is a serious offence that may lead to disciplinary action.
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| Candidate signature: |
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Task 1: Knowledge Questions
| Question 1 | Explain what industry, media and government organisations, events and communication channels are relevant to the organisation. | |
| Answer: An organization directly utilizes different methods for productive outcomes and maximizing profits. Media and organizations come forward and work parallelly to provide branding opportunities and they work simultaneously to build the organization’s profile. Government organization directly attempts to structure the business practice by implementing different use and regulations. Communication channels are the mode to align the employees for the business goals, better communication channels are required forthe strong interaction between the firm and employees and within the workforce.
Administration activity in an organization is processed by the communication channel, it directly connects leadership to the firm’s performance (Ting-Toomey, & Dorjee, 2018). |
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| Question 2 | What are the major principles of cross-cultural communication? | |
| Answer: 1. Preparation: Prepare the people of different backgrounds for their culture and etiquette.
2. Language: Different geographical regions have different languages so to avoid misunderstandings usean interpreter who not only knows multi-language but knows culture too. 3.Awareness: We should aware that different regions have different cultures. It takes time to get the nature of culture(Ting-Toomey, & Dorjee, 2018). 4.Centre the similarities: Similarities in the workplace, family backgrounds, and leisure. Focus on understanding, not being judgemental, and not expressing the disagreements immediately. |
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| Question 3 | Explain the principles of negotiation, mediation, conflict resolution and incident de-escalation. | |
| Answer: 1.Negotiation deals with agreements of parties involved in the conflicts. This is done by some principles which are focused on needs and not on positions, making agreements simpler, being soft on people not on the problem (Kumar & Antony,2018).
2. Mediation has some principles which are diligence, confidentiality, independence of mediator, legality, and principle of procedural economy.
3.The important principles of conflict resolution are listening actively, attacking the process, accepting the responsibilities, looking for interest, to be focused on the future.
4. Principles of de-escalation are concise, speaking short, easier sentences, not responding in anger, by respecting the personal space of the individual. |
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| Question 4 | Describe structured and inclusive meeting procedures. | |
| Answer: Structured meeting procedure involves punctuality of timing, appraisal of agenda, favorable outcomes conducted according to schedule, and concluding the meeting with a summary. While inclusive meeting involves asking participants about needs, keeping participants updated, and checking everyone’s technical work. An inclusive meeting also involves basic ground rules and not allowing one person to dominate. Taking feedback from the participants and sending out a summary. | ||
| Question 5 | Describe an organisation’s policies and procedures relevant to:
· presenting and negotiating · leading and participating in meetings · making presentations |
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| Answer: 1. For presenting and negotiating: Organization’s policy is for dealing with conflict negotiation and presenting is ambiguous jurisdiction thatis independent but has certain boundaries which are specified in the workplace.
2. For leading and participating: The host and participants in the meetings have proper follow-ups, listen up, a collaboration between employees, and punctuality by bringing every participant into the conversation(Kumar & Antony, 2018).
3. Making a presentation: In the presentation, clarity in intents and ideas is necessary to allow all the participants to involve actively. Introduction, main content, and conclusions are basic policies of the firm to provide actual information about the meeting. |
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| Question 6 | Explain the impact of your communication tone, structure, and styling the workplace. | |
| Answer: 1. Impact of communication tone: Communication impacts the workplace as using words to communicate makes the tone harder(negative tone) for others to convey your information.
2. Impact of communication style: The way you respond directs to the style of your communication and makes it harsh. Hence using positive and structured sentences to communicate is a formal way to communicate. The combination of tone and style deals with the attitude you have, strive for organization, and making sentences more affirmative or neutral is always obedient.
3. Impact of communication structure: Structured communication provides us with a framework that enforces our proposal of conveying a message. Word choice is the structure of communication hence using precise, simple, and concise (Hamamreh, et al., 2018). |
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| Question 7 | Explain the requirements to maintain confidentiality in the workplace. | |
| Answer: Confidentiality in the workplace is necessary as the personal information of the employees should not be disclosed to others. Managerial information includes broad relations between managers or heads the individuals.
Another one is organizational information or trade secrets should be confidential for the productivity of the firm. A strong confidential policy of an organization leads to more protected business. Contact information related to customers, and much more professional information should be confidential which are information related to information, lawyers, and accounts about individuals or firms (Hamamreh, et al., 2018). |
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Hamamreh, J. M., Furqan, H. M., & Arslan, H. (2018). Classifications and applications of physical layer security techniques for confidentiality: A comprehensive survey. IEEE Communications Surveys & Tutorials, 21(2), 1773-1828.
Kumar, D., & Antony, S. D. P. (2018). Calcified canal and negotiation-A review. Research Journal of Pharmacy and Technology, 11(8), 3727-3730.
Ting-Toomey, S., & Dorjee, T. (2018). Communicating across cultures. Guilford Publications.
Assessment
Task 2
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
| Unit Title
Unit Code |
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| Student name | ||
| Student ID number | ||
| Student signature | Date | |
| Task Number | ||
| ——OFFICE USE ONLY—–
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
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| Completed successfully
Did the student satisfactorily: |
Comments | Y | N | DNS |
| The student has satisfactorily completed and submitted the following:
· Meeting agenda in Task 2.1.1 · Email to the marketing team in Task 2.1.1 · Meeting preparation table in Task 2.1.2 · Reflection – meeting with the Marketing Team in Task 2.1.3 · Meeting minutes in Task 2.1.4 · Email to the CEO in Task 2.1.5 · Meeting agenda in Task 2.2.1 · Email to stakeholders in Task 2.2.1 · Meeting, presentation and negotiation – preparation table in Task 2.2.2 · PowerPoint in Task 2.2.2 · Reflection – Meeting with stakeholders in Task 2.2.3 · Peer Review forms in Task 2.2.4 · Meeting minutes in Task 2.2.5 · Email to the CEO in Task 2.2.6 · Focus group presentation – preparation in Task 2.3 · PowerPoint in Task 2.3 · Testing feedback forms in Task 2.3 · Reflection on the focus group in Task 2.3 · Email to the CEO in Task 2.3 |
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☐ | ☐ | ☐ |
| The student organised and led the meeting with the marketing team (Role-Play):
· Explained the meeting objectives and seek consensus · Assigned roles such as the meeting chair and note-taker · Facilitated the brainstorming · Made sure that all team members participate actively · Led the meeting to achieve clear outcomes · Used active listening and questioning to seek information and confirm understanding · Adapted communication style to build trust with the team · Sought consensus · Created a positive work environment during the meeting
Feedback in comments. |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures · Identify information that may be subject to confidentiality and manage appropriately · Identify information needs of audience and prepare a position in line with purpose of communication
This is evidenced by: · Meeting preparation table in Task 2.1.2 · Meeting, presentation and negotiation – preparation table in Task 2.2.2 |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Identify the need for meeting and schedule according to stakeholder availability · Prepare meeting materials and distribute to stakeholders
This is evidenced by: · Meeting agenda in Task 2.1.1 · Email to the marketing team in Task 2.1.1 · Meeting preparation table in Task 2.1.2 · Meeting agenda in Task 2.2.1 · Email to stakeholders in Task 2.2.1 · Meeting, presentation and negotiation – preparation table in Task 2.2.2 · PowerPoint in Task 2.2.2 |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Conduct meeting and contribute to discussions · Seek consensus on meeting objectives
This is evidenced by: · Reflection – meeting with the Marketing Team in Task 2.1.3 · Meeting minutes in Task 2.1.4 · Participation in the meeting with the marketing team (Refer to Marking Sheet) · Reflection – Meeting with stakeholders in Task 2.2.3 · Peer Review forms in Task 2.2.4 · Meeting minutes in Task 2.2.5 · Participation in the meeting with the stakeholders (Refer to Marking Sheet) |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Summarise outcomes of meetings and distribute to stakeholders
This is evidenced by: · Meeting minutes in Task 2.1.4 · Email to the CEO in Task 2.1.5 · Meeting minutes in Task 2.2.5 · Email to the CEO in Task 2.2.6 |
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☐ | ☐ | ☐ |
| The student participated in the meeting with relevant stakeholders (Role-Play):
· Explained the meeting objectives and sought consensus · Assigned roles such as chair and note-taker · Facilitated the conversation · Ensured participation and engagement from stakeholders · Led the meeting to achieve clear outcomes · Used active listening and questioning to seek information and confirm understanding · Adapted communication style to build trust with the team · Created a positive work environment during the meeting · Presented the promotional message and the mood board · Answered questions from stakeholders and provide relevant information · Established areas of common ground and potential compromise · Managed the stakeholders’ different personalities and expectations · Negotiated changes and improvements · Achieved consensus and obtain approval for the promotional message and the mood board
Feedback in Comments. |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Identify objectives of negotiation, and needs and requirements of stakeholders · Identify and document potential issues and problems · Prepare positions and supporting arguments according to objectives
This is evidenced by: · Meeting, presentation and negotiation – preparation table in Task 2.2.2 |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Communicate with stakeholders, and establish areas of common ground and potential compromise
This is evidenced by: · Reflection – Meeting with stakeholders in Task 2.2.3 · Peer Review forms in Task 2.2.4 · Meeting minutes in Task 2.2.5 · Participation in meeting with stakeholders (Refer to Marking Sheet) |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Confirm and document outcomes of negotiation
This is evidenced by: · Email to the CEO in Task 2.2.6 |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Identify forums to present according to organisational objectives · Determine tone, structure, style of communication and presentation according to target audience · Prepare presentation according to desired outcomes
This is evidenced by: · Meeting, presentation and negotiation – preparation table in Task 2.2.2 · PowerPoint in Task 2.2.2 · Focus group presentation – preparation in Task 2.3 · PowerPoint in Task 2.3 |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Provide an opportunity for audience to ask questions
This is evidenced by: · Reflection – Meeting with stakeholders in Task 2.2.3 · Peer Review forms in Task 2.2.4 · Participation in meeting with stakeholders (Refer to Marking Sheet) · Testing feedback forms in Task 2.3 · Reflection on the focus group in Task 2.3 · Participation in the focus group (Refer to Marking Sheet) |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Follow up with stakeholders following presentation · Evaluate presentation and identify areas for improvement
This is evidenced by: · Peer Review forms in Task 2.2.4 · Meeting minutes in Task 2.2.5 · Email to the CEO in Task 2.2.6 · Reflection – Meeting with stakeholders in Task 2.2.3 · Testing feedback forms in Task 2.3 · Reflection on the focus group in Task 2.3 · Email to the CEO in Task 2.3 |
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☐ | ☐ | ☐ |
| The student lead the focus group (Role-Play):
· Explained the objective of the focus group presentation · Presented the finalised promotional message and mood board · Ensured participation and engagement from the focus group · Used active listening and questioning to seek information and confirm understanding · Adapted communication style to build trust with the focus group · Created a positive environment during the focus group · Answered questions from the focus group and provided relevant information · Collected feedback from the focus group
Feedback in Comments. |
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☐ | ☐ | ☐ |
| When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task. |
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☐ | ☐ | ☐ |
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Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
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| Student Name:
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| Assessor Name:
Assessor Signature:
Date: |
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Table of Content
Task 2 – Communicate with influence. 10
Task 2.1 Meeting with the Marketing Team… 15
Task 2.2 Present to and negotiate the draft work with relevant stakeholders. 19
Task 2.3 Present to a focus group. 27
Task 2 – Communicate with influence
| Task summary and instructions
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| What is this assessment task about? | Refer to and read the documents saved in a separate folder:
You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).
The project includes:
Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities
The project steering committee is composed of:
The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor.
Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS).
The Project Manager is going on maternity leave, and her replacement won’t start for another four weeks. As you are in charge of the new campus project, the CEO asked you to assist the marketing team in developing the following:
· A promotional message to advertise the new campus in Sydney · A mood board to inspire the design of a new website dedicated to the new campus
This assessment requires you to: · Work in collaboration with the marketing team to draft your promotional message and mood board · Present your draft work to relevant stakeholders for feedback and approval · Negotiate changes to the promotional message and mood board · Present and test the finalised work using a focus group
The above activities will require the skills and knowledge learned in this unit of competency.
Please note that the performance evidence for this unit requires you to:
A. participate in and lead at least two meetings B. prepare and make a presentation to two different groups
This task comprises of the following assessment methods: o Product-based ☒ o Direct observation of Role-Play ☒ o Case Study ☐ o Other (specify) ☐
It has been designed to evaluate your ability to/competency in:
· Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures · Identify information that may be subject to confidentiality and manage appropriately · Identify information needs of audience and prepare a position in line with purpose of communication · Identify the need for meeting and schedule according to stakeholder availability · Prepare meeting materials and distribute to stakeholders · Conduct meeting and contribute to discussions · Seek consensus on meeting objectives · Summarise outcomes of meetings and distribute to stakeholders · Identify forums to present according to organisational objectives · Determine tone, structure, style of communication and presentation according to target audience · Prepare presentation according to desired outcomes · Provide an opportunity for audience to ask questions · Follow up with stakeholders following presentation · Evaluate presentation and identify areas for improvement · Identify objectives of negotiation, and needs and requirements of stakeholders · Identify and document potential issues and problems · Prepare positions and supporting arguments according to objectives · Communicate with stakeholders, and establish areas of common ground and potential compromise · Confirm and document outcomes of negotiation
Your assessor will be looking for demonstrated evidence of your competency in the above.
You are required to address the following: · Task 2.1 Meeting with the Marketing Team
· Task 2.2 Present to and negotiate the draft work with relevant stakeholders
· Task 2.3 Present to a focus group
Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such. |
| What do I need to do to complete this task satisfactorily? | · submit the completed assessment tasks, according to instructions,
· complete the tasks with sufficient detail and present them in a professional manner, · use your own words and reference sources appropriately, · meet the word count where required, · use the scenario provided, · use the templates provided where required, · for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, · if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
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| Specifications | You must deliver/participate in:
· Meeting with the marketing team (Role-Play) in week 3 · Meeting with relevant stakeholders in week 4 (Role-Play) · Presentation for the focus group in week 5 (Role-Play)
You must submit to GOALS
· Meeting agenda x 2 · Email to the marketing team · Meeting preparation table · Reflection – meeting with the Marketing Team · Meeting minutes x 2 · Email to the CEO x 3 · Email to stakeholders · Meeting, presentation and negotiation – preparation table · PowerPoint x 2 · Reflection – Meeting with stakeholders · Peer Review forms · Focus group presentation · Testing feedback forms · Reflection on the focus group |
| Resources and equipment | • Computer with Internet access
• Access to Microsoft Office suites or similar software • Learning material • Scenario for assessment as provided • Appendices as provided • Relevant policies and procedures as provided • Templates as provided
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| Re-submission opportunities | You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
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Complete the following activities:
You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).
The Marketing Manager is going on maternity leave, and her replacement won’t start for another four weeks. As you are in charge of the new campus project, the CEO asked you to assist the marketing team in developing the following:
This assessment requires you to:
Schedule a time with the trainer and assessor in week 3 of class to meet with the marketing team (played by a group of classmates). This is a Role-Play.
The meeting is about brainstorming ideas for the promotional message and the mood board.
The trainer and assessor will validate that the meeting took place and provide feedback on the marking sheet.
If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.
Stakeholders availability is as follows:
| Team Member | Role | Availability |
| Jason | Content Writer | Monday 10-12
Tuesday 16-17 Thursday 10-13 Friday 15-16 |
| Maria | Marketing Officer | Monday 9-10
Wednesday 13-14 Thursday 12-13 |
| Logan | Social Media Officer
(Part-Time) |
Wednesday 16-17
Thursday 12:30-13:30 Friday 12-13 |
Include 3-4 agenda items, consider staff availability when scheduling a time for the meeting.
Template 1 -Meeting Agenda
| Meeting Agenda | ||
| Meeting Title | Promotional message and MoodBoard Feedback | |
| Date and Time | 08/04/2022 | |
| Location | Conference room | |
| Attendees | Maria, Logan and Jason | |
| Content | ||
| Items for discussion | Presenter | Duration |
| Promotional message and Mood Board Rationale | Maria | 7 minutes |
| Impact requirements of market must be discussed as per competitor website | Maria | 7 minutes |
| Ideas of moodboard must be shared | Logan | 7 minutes |
| Review of Action Items from the previous meeting | NA | |
| Proposals for the next meeting agenda | Marketing manager | 7 minutes |
| Message ideas for promotion must be shared | Jason | 10 Minutes |
Attach the meeting agenda and mention any other relevant meeting material in the message body (example: link to competitors’ website).
Use Template 2.
The email text should be grammatically correctand written in an appropriate (polite, business-like) style.
(50-100 words)
Template 2 -Email
| Email to Marketing Team |
| To: Jason, Logan and Maria |
| Cc: |
| Bcc: |
| Subject: For activities of promotions |
| Date email is sent: |
| Attachments: Promotioanl message and meeting miutes drafting |
|
Respected Team, This email is to advise you that perhaps the CEO have asked me to produce marketing messaging to market the Diploma of Leadership and Management program to college grads. I’m pleased to inform that early severe droughts of the advertising messages and mood board have begun. A meeting was held to brainstorm fresh ideas for the aesthetically attractive goal which we needed. As a result, we’ve designed a mood board again for MMI corporation, and a marketing messages to go with it. The sales and meeting minutes are included in the file.
Thanking you Kindest regards
|
Reflect on the meeting requirements and prepare for the meeting. Complete the table below:
| Meeting preparation | |
| Authority to present
What is your authority to organise and facilitate this meeting? |
Chairperson |
| Compliance
Identify any compliance requirements (2-3). For instance: · Information subject to confidentiality · Adherence to policy and procedures · WHS considerations |
1. MMI quality standards
2. Board of directors expectations 3. Health and safety regulation compliance 4. Information confidentiality. |
| Information needs
What do participants need to know? What is the purpose of the meeting? (2-3 key items) |
This meeting goal is about creating the various ideas for the program of diploma leadership for students and by drafting of promotional messages and Website’s mood board of various international students. |
| Position
Describe your position in line with the purpose of the meeting. For example, how will you ensure that the meeting has clear outcomes? How will you allow everybody to engage in the brainstorming? (30-50 words) |
The meeting’s effectiveness would have been assured if there were a specific agenda with timelines and goals with each topic. The meeting’s subject and goals would’ve been communicated to participants in preparation.
To get everybody interested in the brainstorming session, the Round Robin approach are used. |
Facilitate the meeting with the marketing team:
Reflect on the meeting and answer the questions in the table below.
(50-100 words in total)
| Reflection – meeting with the Marketing Team | |
| How did you take notes during the meeting? | Notes of meeting is been taken in meeting minutes format |
| Who chaired the meeting? | Marketing manager |
| How did you facilitate the meeting? Provide an example. | I coordinated the meeting by ensuring everybody had access to the agenda. I started the meeting by offering a warm welcome to all guests and laying out the requirements. I made sure that now the meeting’s agenda and processes were followed, and also supporting other people’s ideas and viewpoints. I recommended, for example, that we use a cyclic table style to enable for consecutive entry out of each participant. |
| What did you do well? What could you improve? | Agenda of meeting is been managed by us and meeting protocols has been managed. Participants is been engaged and items is been discussed. This must be improved by having better timestamp. |
Record the meeting minutes using Template 3.
Template 3 -Meeting Minutes
| Meeting Minutes | ||
| Meeting Title | Mood board and promotional message discussion | |
| Date and Time | 08/04/2022 | |
| Location | Conference room | |
| Attendees | Logan, Marketing manager, Jason and Maria | |
| Apologies | NA | |
| Summary of Discussion | ||
| Marketing impact discussion | Marketing analysis of competitor website has been presented by Maria having the main analysis | |
| Ideas must be shared | Ideas has been discussed by Jason for the content and structure of the message which must be followed by Maria and Jason who has been giving the inputs and feedback | |
| Moodboard ideas | Logan is been presented the mood board design ideas and this has invited recommendations from Jason and Maria has given the inputs. | |
| Action Items | ||
| Responsibility | Deadline | |
| Moodboard designing and draft design | Logan | 08/04/2022 |
| Promotional message idea refining | Jason | 08/04/2022 |
Write an email to the CEO, Ms Deborah Red, to inform her about the ideas brainstormed during the meeting and your choice with the promotional message and mood board.
Include a draft of the promotional message and mood board in the message body. Please note that the mood board can be as simple as a collage of images.
Attach the meeting minutes to the email.
Use Template 2.
The email text should be grammatically correct and written in an appropriate (polite, business-like) style.
(60-100 words)
Template 2 -Email
| Email to the CEO |
| To: Deborah Red |
| Cc: |
| Bcc: |
| Subject: Mood board designing and promotional message |
| Date email is sent: 08/04/2022 |
| Attachments:Meeting minutes |
|
Respected Ma’am,
The purpose of such an email is to keep you posted on our performance on the project you’ve assigned to me. The advertising agency had sessions in which we reviewed different thoughts and points of view, which contributed in the development of the plan we might have designed. All of the guests offered their information and insights about how to use compelling promotional material and mood boards to effectively market our university to international students. The recommended mood board and promotional material are outlined below: The meetings are also supplied as a download. Your valuable input or idea is much appreciated.
Thanking you Kindest regards |
Schedule a time with the trainer and assessor in week 4 of class to meet with relevant stakeholders (played by a group of classmates). This is a Role-Play.
The meeting is about :
The trainer and assessor will validate that the meeting took place and provide feedback on the marking sheet.
If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.
Stakeholders availability is as follows:
| Stakeholder | Role | Availability |
| Deborah Red | CEO | Tuesday 11-12
Thursday 16-17 |
| Leonard Black | CFO | Monday 12-13
Wednesday 10-11 Thursday 15-17 |
| Taylor Duncan | Academic Manager | Monday 12-14
Tuesday 10-12 Thursday 12-17 Friday 9-10 |
Include 3-4 agenda items, consider staff availability when scheduling a time for the meeting.
Template 1 -Meeting Agenda
| Meeting Agenda | ||
| Meeting Title | Improvements in Promotional message and Moodboard feedback | |
| Date and Time | 08/04/2022 | |
| Location | Conference room | |
| Attendees | Leonard Black, taylor Duncan, Marketing manager and Deborah Red | |
| Content | ||
| Items for discussion | Presenter | Duration |
| Ideas and strategies introduction | Marketing manager | 12 minutes |
| Promotional message and mood board presentation | Marketing manager | 12 minutes |
| Changes and Improvements negotiation | CEO, CFO, Marketing manager and Academic manager | 17 minutes |
| Review of Action Items from the previous meeting | NA | |
| Proposals for the next meeting agenda | Marketing manager | 7 minutes |
Attach the meeting agenda and mention any other relevant meeting material in the message body (example: link to competitors’ website).
Use Template 2.
The email text should be grammatically correct and written in an appropriate (polite, business-like) style.
(50-100 words)
Template 2 -Email
| Email to Stakeholders |
| To: CFO, Academic manager, Marketing team, CEO |
| Cc: |
| Bcc: |
| Subject: Work negotiation and presentation drafting |
| Date email is sent: 10/04/2022 |
| Attachments: |
| Respected team,
The purpose of this email is to invite all to a meeting where the advertising agency will present and evaluate the promotional campaign works for the Diploma of Leadership and Management program. We aim to obtain comments and data from you, the attendees, during this meeting so that we may talk about any necessary modifications or changes and also get your approval.
This meeting is being happened in the meeting room on Saturday, 10/04/2022 on 11:00 AM
|
Reflect on the meeting requirements and prepare for the meeting, the negotiation and the presentation.
Assume the following:
When conducting the meeting, please note that your classmates will play their roles based on the scenario described above.
Complete the table below:
| Meeting, presentation and negotiation – preparation | |
| Authority to present
What is your authority to organise and present in this meeting? |
There is the responsibility of marketing manager for services promotion, brands, business and products and they will be in charge in marketing strategies and pricing development and business leads is to be generated. |
| Compliance
Identify any compliance requirements (2-3). For instance: · Information subject to confidentiality · Adherence to policy and procedures · WHS considerations |
Compliance requirements must be as follows
1. MMI policies and procedures 2. MMI quality standards 3. Board of directors |
| Information needs
What do the stakeholders need to know? What is the purpose of the meeting? (2-3 key items) |
Participants is been required for knowing the different objectives, course, goals and values of the company. |
| Position
Describe your position in line with the purpose of this meeting. For example, how can you influence the stakeholders to approve your draft work? (30-50 words) |
In this attendees is been need for containing the overview of organization that can include the statistical data and development of new systems and stakeholders involvement. |
| Forum
Outline the forum of choice for the presentation, including details. For instance, how the meeting will be structured. |
This meeting would start having overview of issues should be discussed and room of presentation is to be followed by comments, reviews and time. |
| Communication
Determine and outline the tone, structure and style of communication of the presentation according to the target audience. |
Meeting sound, format, target audience and arrangement must be formal, constructive and respectful |
| Presentation
Prepare a brief PowerPoint presentation (5-6 slides) to present the promotional message and the mood board. Include a slide for Q&A. |
Submit the PowerPoint with the assessment. Call this PowerPoint 1.
|
| Objectives of the negotiation
Identify the objectives of the negotiation during the meeting (2-3) |
1. Obstacles is to be remived that can be faced by company
2. fair and reasonable budhget is to be set for project 3. Relation is to be maintained with stakeholders |
| Needs and requirements from stakeholders
Identify needs and requirements from stakeholders (4-5). Hint: refer to the scenario provided and the Case Study in Appendix 1. |
To expand the industry’s permanent base to Sydney, wherein training program is becoming increasingly popular.
To expand the course options, add a new qualification to the registration section.
Boost the number of regular consumers who participate in approved programmes.
Rethinking authorised business courses to add a work component over the semester to make them more accessible to international students. |
| Issues and problems
Identify potential issues and problems. (3-4) |
CFO is not approved by promotional message and mood board
CFO is not been agreed to budget. |
| Position and supporting arguments
Prepare position and supporting arguments for the negotiation. |
School must be researched by some students which is been enrolled. |
Facilitate the meeting with the stakeholders:
Reflect on the meeting and answer the questions in the table below.
(100-150 words in total)
| Reflection – Meeting with stakeholders | |
| How did you take notes during the meeting? | Written document of summary is been made by us, suggetions, feedback, key point from the stakeholders to be discussed. |
| Who chaired the meeting? | Marketing manager |
| How did you facilitate the meeting? Provide an example. | Clear articulation of the meeting in that stakeholders must be provided having requirements of project. |
| What negotiation technique/s did you use? Why? | Using of the structured presentation that can include the statistical data, evidence and information. |
| What was the tone of your presentation? How did you positively influence stakeholders? | Tone, style and structure of meeting related to target audience must be formal, positive and polite. |
| What did you do well? What could you improve? | This can be smooth and effective. |
Template 4 -Feedback Report
| Peer Review Form | ||||||||||
| Full Name and signature of the student completing the peer review. | Full Name:
Signature: |
|||||||||
| Date | ||||||||||
| The Project Manager facilitated the meeting effectively by encouraging participation and feedback. | Strongly Agree | Agree | Neutral | Disagree | Strongly Disagree | |||||
| ✓ | ||||||||||
| The Project Manager demonstrated positive reception of ideas and acknowledged suggestions, improvements and feedback. | Strongly Agree | Agree | Neutral | Disagree | Strongly Disagree | |||||
| ✓ | ||||||||||
| The presentation was engaging, informative and professionally delivered. | Strongly Agree | Agree | Neutral | Disagree | Strongly Disagree | |||||
| ✓ | ||||||||||
| The Project Manager established a relationship of mutual trust and respect with the stakeholders. | Strongly Agree | Agree | Neutral | Disagree | Strongly Disagree | |||||
| ✓ | ||||||||||
| The Project Manager negotiated effectively with the stakeholders. | Strongly Agree | Agree | Neutral | Disagree | Strongly Disagree | |||||
| ✓ | ||||||||||
| The Project Manager used active listening and questioning when discussing and clarifying information and to confirm understanding. | Strongly Agree | Agree | Neutral | Disagree | Strongly Disagree | |||||
| ✓ | ||||||||||
| The outcome of the meeting was…. | Exceptional | Excellent | Very Good | Good | Fair | Poor | Very Poor | |||
| ✓ | ||||||||||
| Overall, the meeting was … | Exceptional | Excellent | Very Good | Good | Fair | Poor | Very Poor | |||
| ✓ | ||||||||||
| Feedback about organising and facilitating the meeting.
(30-50 words) |
The team’s architecture may be improved for completing tasks, and indeed the moderators and presentation must complete work in a timely manner (Arnold, et al., 2015). | |||||||||
| Feedback about negotiation skills.
(30-50 words) |
With excellent diplomatic skills, the amount of uncertainty and understanding that arises as a result of an inadequate information or exposition may be decreased.
|
|||||||||
| Feedback about the presentation.
(30-50 words) |
The powerpoint was well-organized and well-structured, and it was simple to read and comprehend. | |||||||||
Record the meeting minutes using Template 3.
Template 3 -Meeting Minutes
| Meeting Minutes | ||
| Meeting Title | The atmosphere board is shown, as well as the promotional strategy that is offered. | |
| Date and Time | 6 april 2022
1:00 to 1:30 |
|
| Location | Conference hall | |
| Attendees | Taylor Duncan, Leonard Black, Deborah Red | |
| Apologies | NA | |
| Summary of Discussion | ||
| Mood boards and advertising message draught presentations. | 1) The proposal was taken into consideration.
2) The attendees submitted their opinions and comments (Dike, et al., 2015). |
|
| Questions and answers, as well as feedback
|
1) For help, there must have been images with in subjects.
2) Sample booklets and PowerPoint presentations are utilised. |
|
| Responsibility | Deadline | |
| <It is possible to improve the advertising messages.> | Marketing of team | 6 April 2022 |
| < The kanban board might be better> | Marketing of team | 7 April 2022 |
Write an email to the CEO, Ms Deborah Red, to summarise the outcome of the meeting.
Summarise the agreed changes and improvements, and describe the actions taken to implement the agreed changes.
Attach the meeting minutes to the email.
Use Template 2.
The email text should be grammatically correct and written in an appropriate (polite, business-like) style.
(60-100 words)
Template 2 -Email
| Email to the CEO |
| To: Ms. Deborah Red |
| Cc: |
| Bcc: |
| Subject: |
| Date email is sent: meeting minutes |
| Attachments:Additional measures, as well as agreed-upon enhancements and adjustments |
|
Ms. Red,
The purpose of this email is to advise you that enhancements and adjustments have already been introduced to the employment conditions. The study is carried out, and the significance of social networks is highlighted in order to emphasize the relevance of spending in the sector. The appropriate activities will be made in order to comply with the suggestions. The minutes of the meeting are appended below.
Warm regards Manager of marketing
|
This task requires you to test the finalised promotional message and mood board with a focus group.
Schedule a time with the trainer and assessor in week 5 of class and present the finalised work to a group of classmates who will play the role of prospective students (target group in the focus group) in simulated work conditions.This is a Role-Play.
Duration: 15-20 minutes.
The trainer and assessor will evaluate your performance during the Role-Play and provide feedback on the marking sheet.
If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.
Before the presentation
| Focus group presentation – preparation | |
| Authority to present
What is your authority to organise and present to the focus group? |
Because he or she is in charge of developing advertising campaigns, producing new sales opportunities, and supervising advertisement department staff, the marketing strategy for advertising enterprises, services, items, or brands is his or her responsibility.
|
| Compliance
Identify any compliance requirements (2-3). For instance: · Information subject to confidentiality · Adherence to policy and procedures · WHS considerations |
The industry’s policies or processes.
Anything that must remain confidential.
Attending university requirements
|
| Information needs
What does the focus group need to know? What is the purpose of the focus group? (2-3 key items) |
Participants should be informed of the organization.it goals, objectives, values, and visions.
The importance of these programs in supporting career advancement must be understood by the participant. |
| Position
Describe your position in line with the purpose of communication. For example, how can you collect unbiased and objective feedback from the focus group? (30-50 words) |
According to the target audience, the sound, form, and appearance of this meeting had to be formal, constructive, and enjoyable. To attract foreign students, the program’s aim and the different programs it offers must be presented in an aesthetically compelling and accessible manner. It is necessary to have communication skills, but also stress management and mental stability (Mládková, 2012). |
| Forum
Outline the forum of choice for the presentation, including details. For instance, how the testing will be structured. |
The conference will present an overview of the topics to be covered, as well as a place for exhibitors, before moving on to a period for questions, suggestions, and observations.
|
| Communication
Determine and outline the tone, structure and style of communication of the presentation to the focus. |
Based on its intended population, the tone, style, and structure of this workshop may be conversational, positive, respectful, and honest. |
| Presentation
Prepare a brief PowerPoint presentation (5-6 slides) to present the finalised promotional message and the mood board to the focus group. Include a slide for Q&A. |
|
Template 5 -Testing feedback form
| Testing Feedback Form | |
| Date:
Name of the student providing feedback: |
|
| Thank you for participating in this focus group.
You will be presented with a promotional message for the new campus in Sydney and a mood board for a website promoting the campus to prospective students students. Please answer the questions below and let us know what we are doing right and what we can improve. |
|
| Question | Your answer |
| Describe your first impression of the promotional message about the new campus in 3 words. | |
| Would the message lead you to find out more about the school and campus? | Y ☐
N ✓ |
| How would you describe the tone of the message? Use one adjective that best describes it. | Polite |
| Would you visit the campus based on the appeal of the promotional message? | Y ✓
N ☐ |
| When looking at the mood board, what did you think (tick all that applies): | I liked the colours Y ✓N ☐
Why?
|
| The design is appealing Y ✓N ☐
Why?
|
|
| I would explore the website Y N ☐
Why?
|
|
| Would you change anything? Y ✓N ☐
If yes, what?
|
|
| What caught your attention in the mood board? Why? | |
| Do you have any questions, observations, or feedback that you would like to share? | Y ✓
N ☐ If yes, please provide your comments below:
|
During the presentation
After the presentation
(50-100 words in total)
| Reflection – Meeting with stakeholders | |
| How did you facilitate the focus group? | By motivating and interacting with others while maintaining an optimistic outlook.
|
| What did you find most challenging during the presentation? | It’s challenging to capture the interest the enthusiasm of the focus group.
|
| Provide an example of a question you answered. | What makes the program stand out to others?
|
| What did you do well? What could you improve? | Communications approaches that are acceptable will be employed. |
Summarise the feedback received by the focus group and how you will follow up on that feedback.
Use Template 2.
The email text should be grammatically correct and written in an appropriate (polite, business-like) style.
(50-100 words)
Template 2 -Email
| Email to the CEO |
| To: Deborah Red and CEO |
| Cc: |
| Bcc: |
| Subject: the outcomes of focus group |
| Date email is sent: |
| Attachments: |
| Dear Ms. Deborah Red
This email is to notify you of the findings of the roundtable discussion, as well as the techniques we will use to anticipate and respond to your input.
We are happy to report that all of the responses have been favourable, and the overseas students have expressed their gratitude.
All of the children were captivated and included in storyboard as a result of our tone and advertising message. This excellent outcome would have not been possible with out ideas received from consumers and the marketing firm. We are pleased with our accomplishments and effort.
We eagerly await your useful suggestions and input on this matter. Regards Marketing manager
|
References
| Please include your references below:
(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)
Mládková, L. (2012). Leadership in management of knowledge workers. Procedia-Social and Behavioral Sciences, 41, 243-250.
Dike, V. E., Odiwe, K., Ehujor, D. M., & Dike, V. E. (2015). Leadership and management in the 21st-century organizations: A practical approach. World Journal of Social Science Research, 2(2).
Arnold, R., Fletcher, D., & Anderson, R. (2015). Leadership and management in elite sport: Factors perceived to influence performance. International journal of sports science & coaching, 10(2-3), 285-304.
|
Table of Contents
Question 1
The key principles of Cross-cultural communication:
Question 2
The key features of structured meeting procedures:
Question 3
The effective techniques to ensure meetings are inclusive for all participants:
Question 4
Question 5
Question 6
The three techniques of Negotiations:
Question 7
The five techniques of mediation:
Question 8
Question 9
The Two accepted techniques for de-escalating conflict incidents:
Question 10
The four key features of organizational policies and procedures:
Question 11
The two managers’ implications of legal responsibilities to maintain confidentiality:
Question 1A
Question 1B
Question 1C
The confidentiality policy outlines information of Confidentiality, and it can secure the confidential information of all the employees as well as clients, customers in the organization. The information will be disclosed only to the authorized manager of the organization so that it cannot be shared with any other employees.
Question 2
| Information Subject to Confidentiality | Outline how you would manage appropriately |
| Confidential information of employees | Confidential information of employees will be managed by storing it in the soft drive and ensuring that it will not be shared with everyone so that confidential information of employees will be stored privately. |
| Financial information of the organization | It will be stored in the books and accounts and it will not be shared with everyone until and unless the person has an authorized person, or they have the authority to seek that financial information (Bingham, et al., 2019). |
Question 3
Information that is required by the Senior Management team for taking the robust decision are such as –
Question 4
The two objectives which are used in this process for negotiation are:
1 Building communication with the investors of the company and the organization. also, by building networks with other businesses man and the people who are willing to invest in the organization with the help of this company will be able to get more investors and increase the number of funds in the organization (Prager, 2015).
2 during the process of the negotiation we have to choose the formal and the sweet gesture while communicating with the other members of the organization to give their support and the 10% of their shares in the company for better development (Prager, 2015).
Question 5
During the process of the expansion of the data of the company and increasing the working ability of the organization there might be chances of the potential issue will be increasing in the company.
1 division in the groups as the stakeholders of the organization have the groups and this will divide the all team of the boards of directors of the organization will be divide into two parts which may lead serious issue in the organization.
2 there are also, conflicts will be created among the employees of the organization as they will not be able to receive perfect and clear orders from the management team of the organization, and due to the low amount of capital in the company they would not be able to pay the wages on time and this will lead to a serious issue in the company.
Question 6
The main objective of the organization is to lead to two supportive arguments in the organization that are:
1 The argument will be led between the employees and the management team of the organization as is because of the not getting the proper amount of the wages and the salary on time as the company has the issue in the capital and the fund.
2 another argument in the organization that is led is between the company investors and the stakeholders of the organization as the organization needs more amount of funding for implementing the projects and this makes the big project which needs more amounts of cost.
Question 7
The two most important ideas are on the common ground and could establish reach a potential compromise in the organization of the company.
1 The first potential compromise will be lead to the development of the company and for that, they have to increase the funds in the organization, as I have discussed with the senior management team, Gary and their other initials changes need in the company project development.
2 taking helps with another industry as this is a compromise deal which helps the organization to get the fund for the investment and the development of the company as the company will sign the contract of giving them 20% of the project development will help the company to get more investors from the other industries (Fletcher, et al., 2019).
Question 8
According schedules and the timings of the senior management team members are very important in the meetings as the company needs to discuss serious and important points in the organization as they have to also, understand the company deals as the company is getting or developing the new project in the organization so based on this I will choose the meeting schedule 1st which is going to happen after first meeting within the 10 days to discuss the important deals of the company project and the development of the expansion (Cremades, 2016).
Question 9
| Industry –
|
finance
Accountings Fundings
|
|
| Media –
|
news channels, magazines, and advertisement
|
|
| Government organization | Construction
Australia government authority Australia construction (Odell, 2018). |
|
| Events |
ACE meetings Event Board of meetings of ACE
|
|
| Communication channel- |
TV Radios News channel
|
|
Question 10
| Tone –
|
sweet
Formal Straight forward (Odell, 2018).
|
| Structure | – the starting of the meetings with the motive
After that introduce the purpose of the meetings. Then implement the plan in the organization. Style of communication
|
| Style of communication and presentation | This describes the company’s opportunity and the new ideas that are going to be implemented in the company (Fletcher, et al., 2019). |
Presentation
(Bechini, et al., 2017).
From: operationmanager@au.in
Subject: inviting the team members to a meeting
As we are going to discuss the meeting agenda as the company needs more amount of capitalization is required for the development of the company project and then there is a need for more investment needs which is discussed in this meeting.
Thank you
Regards
Presentation Meeting
Meeting Agenda
|
||||||||||||||||||||||||||||||||
Meeting
HR manager – Hello Good Morning All
Senior Manager 1 – Good Morning, today we are here to discuss the meeting for the proposed expansion into the horse-float product line.
Senior manager 2 – Yes, how do they pursue compromise on meeting objectives?
CEO – Be enthusiastic about the effort to the explanation that is best for everybody, not impartial what is superlative for you. What is the importance of expansion into a horse-float product line?
HR manager – Increasing your invention contour that can extend your target spectators and exposed your client base is significant.
Senior manager 1- It removes the hazard of behind regulars concluded valuing conclusions. It is an imperative development approach for small industries.
CEO – The dependable material must come from reliable foundations. What are the types of expansion into the horse-float product line?
Senior Manager 2 – The several types of creation line expansion such as presentation, development, and deterioration. Once the corporations produce their productions by accepting a market development approach.
Senior manager 2 – okay. So, what are the consequences of the enlargement?
HR manager – To increase the corporation projection planetary attendance, improve extra probable clients, it amplified revenues, and afford superior advertising effectiveness.
CEO – Exactly, it is a method of converging on your clients and contributing them attachments or alternatives of the goods they previously loved. Thank you.
Question 1
| 1
Not happy at all |
2
Below Average |
3
Average |
4
Good |
5
Very Good |
|
|
|
|
ü
|
|
Question 2
| # | Areas of Improvement |
| 1 | Time management happen limits and achieve their while, the improved individuals can multitask, and additional creative they resolve to be at exertion.
|
| 2 | Tolerant feedback when somebody is generous with your response, it is significant to attend sensibly to what they are proverb. Survey up in the extended period (Klimecka-Tatar, et al.,2020).
|
Activity 6
To: seniormanagementteam@canvasexperts.au.in
From: operationsmanager@canvasexperts.au.in
Subject – Follow up email
Respected Sir,
Herein I am informing you that this mail is regarding the follow-up. As you all have attended the meeting, so I want to follow up with you all. Also, what are the meeting outcomes, or if you have any questions, then you can contact me and ask any questions related to anything. As I am an Operations Manager and can ask any questions related to the operations of the organization, as well as we will provide the best alternatives to your queries and solve your questions so that you will be satisfied with your work.
For any queries, respond to this email only.
Thank You
Operations Manager
Question 1
According to the ACE communication and the presentation policy and the procedures, this has been clear that the CEO of the organization has the authority to delegate the presentation of the materials on my behalf of the organization as they are also equally members of the organization (Shelomi, et al., 2016).
Question 2
| The quality of the products |
| Features of the vehicles |
| Price and the warranty periods of the products (Chesser, 2021). |
Presentation model
| Reliable information | RRP is usually $16,990.00. |
| Product features | Towing size: 2200mm x 1700mm
The slide-out floor under the bed is 2200mm x 1700mm (Shelomi, et al., 2016) Queens size bed with additional storage under mattress Slide-out kitchen with sink and stovetop Storage box Foldout canvas room 4550mmx 2300mm Stainless Steel water tank (70L) with electric pump |
| Special Expo price point | $17,550.00 |
| Be clear and conscious | The off-road suspension (Chesser, 2021). |
| The launch date of the new product | 21st April 2022 |
| Meeting topic | presenting the launch of the new compact camper trailer
exclusive to expo attendees. |
| Place | Meeting room |
| Minutes | 2 hours |
| Members | CEO
Expo Manager Expo Team Member #1 Expo Team Member #2 |
EXPO manager – as a member of the organization this is my duty as I am going to launch the new trailer of the EXPO motors on the market. That is known as the new compact camper trailer.
CEO- yeah this is a great opportunity that you are receiving and the presentation will be done online with the help of the internet.
EXPO team manager 1- we are going to handle and circulate the A4 marketing flyer in the market.
EXPO team manager 2- yes sir, we have arranged all the information and the details and set up the background to launch the product of the company.
CEO- all the members have to track the sales of the company’s new products launch got it.
EXPO team managers 2 and 1- okay sir!
Bechini, A., Bonanni, P., Lauri, S., Tiscione, E., Levi, M., Prato, R., … &Boccalini, S. (2017). Strategies and actions of multi-purpose health communication on vaccine preventable infectious diseases in order to increase vaccination coverage in the population: The ESCULAPIO project. Human Vaccines &Immunotherapeutics, 13(2), 369-375.
Bingham, A. J., Dean, S., & Castillo, J. (2019). Qualitative comparative analysis in educational policy research: Procedures, processes, and possibilities. Methodological Innovations, 12(2), 2059799119840982.
Blewitt, J. M., Parsons, A., & Shane, J. M. (2018). Service learning as a high-impact practice: Integrating business communication skills to benefit others. Journal of Education for Business, 93(8), 412-419.
Chesser, A. K. (2021). 34th International Conference on Nanotechnology & Expo. Oxidants and Antioxidants in Medical Science, 10(1).
Cremades, A. (2016). The art of startup fundraising: pitching investors, negotiating the deal, and everything else entrepreneurs need to know. John Wiley & Sons.
Fletcher, R., Dressler, W. H., Anderson, Z. R., & Büscher, B. (2019). Natural capital must be defended: green growth as neoliberal biopolitics. The Journal of Peasant Studies, 46(5), 1068-1095.
Klimecka-Tatar, D., & Ingaldi, M. (2020). How to indicate the areas for improvement in service process-the Knowledge Management and Value Stream Mapping as the crucial elements of the business approach. RevistaGestão&Tecnologia, 20(2), 52-74.
Odell, J. S. (2018). Negotiating the world economy. Cornell University Press.
Prager, K. (2015). Agri-environmental collaboratives for landscape management in Europe. Current Opinion in Environmental Sustainability, 12, 59-66.
Shelomi, M. (2016). The meat of affliction: Insects and the future of food as seen in Expo 2015. Trends in Food Science & Technology, 56, 175-179.
Sikka, R. S., Baer, M., Raja, A., Stuart, M., & Tompkins, M. (2019). Analytics in sports medicine: implications and responsibilities that accompany the era of big data. jbjs, 101(3), 276-283.
Ting-Toomey, S., & Dorjee, T. (2018). Communicating across cultures. Guilford Publications.
VanderWeele, T. J. (2016). Mediation analysis: a practitioner’s guide. Annual review of public health, 37, 17-32.
Williams, K., & Grant, J. (2018). A comparative review of how the policy and procedures to assess research impact evolved in Australia and the UK. Research Evaluation, 27(2), 93-105.
Table of Contents
Conduct meeting
| Date – 16/02/2022
Time – 11:00 am Duration – 15 min Venue – conference hall Agenda – Discussion on the rebranding Attendees – Manager and CEO Manager – good morning, sir. CEO – good morning Manager – Today, I conduct the meeting to get some suggestions to improve the performance of the business and increase the sale of the business. CEO – I want to rebrand the business by changing the logo of the business and also the design of the t-shirts. Manager – Ok, sir. What outcomes we can achieve after implementing the rebranding. CEO – We can attract new customers to the business and also maintain a good position in the market. Manager – ok, sir. CEO – I also want to suggest that we must create new marketing strategies to promote the product and services of our business. Manager – Ok sir. Thank you Have a nice day |
Authority to Represent Business Form
| To the Learner: Complete the details below then have your supervisor/manager sign off the declaration below to confirm their permission for you to present this information on behalf of the organization. | |
| Learner Name: | MR. James |
| Workplace/Organisation:
IF presenting information in a specific work area, write NA or Nil. |
N/A |
| Work Area
IF presenting information in the whole organization, write NA or Nil. |
N/A |
| Information to be Communicated | |
| Bounce fitness companies want to rebrand their business by changing their fitness logo and t-shirt design. Many new competitors are entering the market that also provides training related to health and fitness. due to this reason company want to rebrand their logo and t-shirt design to attract new customer or make a good position of the business in the market (Todor, 2014). | |
| Procedures for Communicating Workplace Information | |
| There are some methods that the manager of the bounce fitness company uses to communicate the information to the internal stakeholder of the business such as
1. Conduct the formal meeting with the stakeholder and provide information related to business rebranding. 2. Manager can conduct the employee’s survey to ask for their feedback on the business decision or policies and procedures. 3. Manager can inform the stakeholder after introducing the new change in the organization. 4. Manager can conduct the training session to provide information related to the rebranding and training related to the new working procedure that employees follow to attract the customers. 5. Manager request the employees for sign-off (Todor, 2014). |
|
| Authorizing Personnel Declaration
TO THE AUTHORISING PERSONNEL: By signing in the spaces provided below, you are confirming that you give the learner undertaking this assessment the authority to: r represent the business in undertaking a presentation on your behalf r manage confidential information appropriately |
|
| Authorizing Personnel name: | Mr. Thomas |
| Position: | CEO of the bounce fitness |
| Workplace/Organisation:
IF presenting information in a specific work area, write NA or Nil. |
N/A |
| Work Area
IF presenting information in the whole organization, write NA or Nil. |
N/A |
| Signature: | CEO |
| Date: | 16/02/2022 |
| To- stakeholders@au.in |
| From – CEO@au.in |
| Subject – Discussion of the meeting. |
| Respected stakeholders,
This mail is written to inform you that I was conducting the meeting with the CEO of our company to discuss the method that we use to attract the sale. In the meeting, the CEO provides information that senior management wants to rebrand their business by changing the logo and design of the t-shirt to attract new customers and also to maintain a good position in the market. Kindly please consider this information and provide your valuable suggestion to improve it. Kind regards Manager of bounce fitness |
Delivery Plan
| Prepared by | Mr. James | |||
| Workplace/Organisation
IF presenting information in a specific work area, write NA or Nil. |
NA | |||
| Work Area
IF presenting information in the whole organization, write NA or Nil. |
NA | |||
| Purpose of Communication | 1. The purpose of this communication is to provide information related to the rebranding to all internal stakeholders of the company.
2. Provide information to employees related to their roles and responsibility after rebranding the company logo and t-shirt design. 3. Provide information related to the innovation and adaptation that the company wants to use to achieve the organizational goals. 4. Information related to duties of senior staff according to the new policy and procedure of the business. |
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| Objectives of Communication | a. Increase the sale of the business and maintain the good position of the business in the market (Joseph, et al., 2021). | |||
| b. Increase the share value of the bounce fitness. | ||||
| Desired Outcomes from the Communication | a. The main outcome of this communication is too aware of the stakeholders of the policies and procedures of the business. | |||
| b. Provide proper information for better understanding. | ||||
| POSITION ON THE PROPOSAL | ||||
| a. Rebranding of the bounce fitness. | ||||
| CONTEXT OF COMMUNICATION | ||||
| Information to be Communicated | The company wants the target group must provide acceptance for the new t-shirt design and logo. | |||
| Confidential Information | The company wants the target group must provide acceptance for the new t-shirt design and logo. This information of the business is currently confidential because the company invites some people of the target group for a preview of the rebranded logo and t-shirt design (Joseph, et al., 2021). | |||
| Reason for Confidentiality | The company wants that competitor is not to use their idea due to this reason they invite-only their staff member for a preview of the brand. | |||
| Organizational Policy for Managing Confidential Information | ||||
| Name of the Policy | Confidentiality and privacy policy | |||
| Procedures for Managing Confidential Information | 1. Company must conduct the coaching program to provide information to the staff related to the method that they use to protect the personal data of the business.
2. Company must install security software on the computer to protect the important information of the business from hackers. 3. Company not provide all the personal information to their staff members. |
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| Legal Responsibilities to Maintain Confidential Information | ||||
| Title of Legal Document | Confidentiality and privacy policy | |||
| Legal Responsibilities in Maintaining Confidential Information | a. All the information related to the customer and employees must be protected from hacking. | |||
| b. Company does not provide whole the information to the target group related to the rebranding. | ||||
| Ethical Responsibilities to Maintain Confidential Information | ||||
| Title of Ethical Document | Confidentiality and privacy policy | |||
| Legal Responsibilities in Maintaining Confidential Information | a. All the information related to the customer must be recorded in the security software and provided the information to anyone without any consent. | |||
| b. Always store the personal information of the business in the private software and change the password of the software on the regular basis. | ||||
| TARGET STAKEHOLDERS | ||||
| Target Groups | Relevance to Information | |||
| a. Staff of the bounce fitness | They provide ideas to the company related to running the business effectively. | |||
| b. Young clients and over 50; s | They take tensions and stress about their health and fitness. | |||
| Information Needs of the Stakeholders | ||||
| Information Needs of the Stakeholder Groups | a. Provide details related to rebranding such as changing the logo of the business and T-shirt design. | |||
| b. Target market | ||||
| Requirements of the Stakeholders | ||||
| Requirements of the Stakeholders | a. Company provides the best quality fitness training. | |||
| b. Achieve all the goals and objectives of the business by attracting new customers. | ||||
| Outcomes Desired by the Stakeholders | ||||
| Outcomes Desired by the Stakeholders | a. Company must use the open communication method while communicating the information to the staff. | |||
| b. After conducting the survey, the company identify that the target market of the business was also interested in the rebranding decision of the business. | ||||
| Potential Issues and Problems | ||||
| Issues | ||||
| a. Involvement of the community. | ||||
| b. Leak of personal information of the business. | ||||
| Problems | ||||
| a. Decision maker is different that why their opinion is also different. | ||||
| b. Competitive market. | ||||
| Forums to Present Information | ||||
| Forums | ||||
| a. The forum gym | ||||
| b. Open government partnership Australia | ||||
| Selected Forum | The forum gym | |||
| Communication and Presentation Styles | ||||
| Communication and Presentation Style | ||||
| Tone | Formal | |||
| Structure | The manager must communicate the information in the form of the report such as the first manager providing an introduction related to the rebranding, then providing the main reasons and objectives of the rebranding. After providing all this information, the manager must provide the information related to the outcome of the new changes. | |||
| Style | Assertive communication style | |||
| Positions Based on Objectives of Communication | ||||
| Positions | Supporting Arguments | |||
| a. CEO | CEO provides their feedback that the logo and t-shirt are looking good. But the manager must choose a bright color for the t-shirt. | |||
| b. Manager | Managers want that company must change their marketing strategy to promote their business as well as their rebrand activity. | |||
Presentation
Conduct meeting
| Date – 18/02/2022
Time – 11:00 am Duration – 15 min Venue – conference hall Agenda – Discussion of the meeting Attendees – Manager and stakeholders Manager – good morning. Stakeholders – good morning, sir. Manager – Today, I conduct the meeting to provide information related to the changes that the company wants to implement in the organization to attract a new customer as well as maintain a good position in the market. Stakeholders – ok sir. Manager – CEO of the company wants to rebrand the business by changing the logo of the company and t-shirt design. Stakeholders – Ok, sir. Thank you Have a nice day. |
| To- stakeholders@au.in |
| From – CEO@au.in |
| Subject – Discussion of the meeting. |
| Respected stakeholders,
This mail is written to inform you that I will send a copy of the meeting minutes to provide whole the information that we discuss in the meeting. Kindly please review the meeting minute document and provide the information that you forgot to discuss in the meeting. Kind regards Manager of the bounce fitness
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Meeting Minutes
| Date: 17/02/2022 | Time: 09:00 am | Location: Conference hall | |
| Purpose of the meeting | The manager conducts this meeting to provide the information related to rebranding to the target market to get their valuable suggestion from them. | ||
| Facilitator | Manager of bounce fitness | ||
| Notetaker | The staff of the bounce fitness | ||
| Attendees
Please sign beside your name after the meeting. |
Manager, staff, and external stakeholders. | ||
| Agenda Item 1 Discussion of Information to be Communicated | |
| Discussion | Rebranding of bounce fitness |
| The company wants to rebrand its business by changing the logo and t-shirt design of its business. They will change their logo and t-shirt design after six months to attract new customers and also to maintain a good position in the competitive market. | |
| Agenda Item 2 Areas of Common Ground | |
| Discussion | Healthy lifestyle |
| a. Nowadays, a healthy lifestyle I becoming the trend all the peoples of Australia want to reshape their bodies. To improve their health, bounce fitness working on the new fitness exercises (Calvó‐Armengol, et al., 2015). | |
| b. With the help of a new brand, the company want to attract more and more customer to the business. | |
| Agenda Item 3 Areas of Potential Compromise | |
| Discussion | Wellness and confidential information |
| a. Bounce fitness has a well-experienced staff that provides the best quality health training to the customer according to their body requirements. | |
| b. Manager communicates with the stakeholder of the bounce fitness that the information related to the rebrand is confidential that why we invite selected stakeholders for preview (Calvó‐Armengol, et al., 2015). | |
| Agenda Item 4 Summary of Discussion | |
| Discussion | Marketing strategies and end of the market |
| After providing the confidential information, the manager gets the information from the stakeholder related to the marketing strategies that the company uses to promote their product and services. | |
Follow up
1 Email
| To: stakeholdersgroup@au.in
Subject: follow up on the issues This email is sent to inform you that the meeting which was conducted earlier some of the issues you have raised but they did not raise during the meeting. This main is sent to make sure all the issues which were raised by you are addressed. The issues which were raised by the stakeholder 1- Issue– according to you the design which is finalized according to you is outdated and our target customers may not like that design. Respond to the stakeholder– after raising the issue by you the surveys were conducted among our target customers that whether they would like to change the t-shirt design, color, or anything. According to the customer’s preference, the new design which is updated on the thirst is liked by them. They are happy with the t-shirt designed. To attract new customers regarding the shirt design various offers will be provided to the customers. So by communicating with the project team these issues have been resolved. If you have any questions regarding this, you can contact me anytime. With regards Project manager Bounce fitness
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| To: stakeholdersgroup@au.in
Subject: follow up on the issues This email is sent to inform you that a meeting was conducted earlier and in that meeting some of the issues which were raised were unresolved. So this mail is sent to you to make sure that the issues which were raised by you are addressed and resolved. The issue which was raised by the stakeholder 2- Issue– there are no effort wellness programs to attract customers. Respond to the stakeholder– after raising your issues the consultation was done with the fitness trainers of the bounce fitness. And they also agree on this. So for resolving this issue the fitness trainers have prepared various wellness programs for the different age groups. it will help to attract them. Various attractive discounts will be also provided to them. We’ll also hire dieticians and they will also help the customers to prepare their diet plan according to their programs. With the new brand of bounce, fitness customers will be able to reinforce our brand and cultivate the image of bounce fitness as long term wellness and health provider for the current and prospective customer. I hope you agree with the solution to your concern. If you have any doubt regarding this, please feel free to contact me. With regards Project manager Bounce fitness
|
Evaluate presentation
Evaluation Form
| Learner Name: | Peter smith |
| Workplace/Organization: | Bounce fitness |
| Date | 16th February 2022 |
| ASPECTS/AREAS OF THE PRESENTATION | |
| Aspects/Areas That Went Well | Aspects/Areas That Did Not Go Well |
| a. Introduction of the meeting | a. Conclusion of the meeting |
| b. The presentation body | b. All the issues which were raised by the stakeholders were unresolved and were not addressed. |
| AREAS OF IMPROVEMENT | |
| a. The meeting conclusion needs to add some extra summary regarding how channels of marketing will be going and carried afterward. | |
| b. There is a need to do proper scheduling of the meeting and it must be made sure that all the issues raised by the stakeholders must be addressed. | |
Prepare for the meetings
Email to the stakeholders
| To: stakeholdersgroup@au.in
Subject: enquiring about the availability to attend the meeting. I hope you are doing well. This mail is sent to you to enquire about your availability for participating to attend the meeting. I would like from you that date and time whenever you are available so that meeting can be conducted. I would also like to know the preferred mode for conducting the meeting. The meeting mode can be face to face or it can be remote meetings depending on your schedules. Some of the details of the meeting are- 1) The purpose of the meeting: to discuss the organization’s objectives and communicated how those objectives can be achieved. 2) The objective of the meeting: to for the new strategies so that the bounce fitness objectives can be achieved timely. The objectives of the bounce fitness which needs to be discussed are to increase the penetration of the market by 15%. And to continue to cultivate the image of bounce fitness as the premier provider of the long-term wellness program. 3) Target date for each meeting- 20th February 2022 I am hoping to get your response positively. Waiting for your response With kind regards Administration manger Bounce fitness head office, cairns
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Email to stakeholders for inviting for meeting 1
| To: stakeholdersgroup@au.in
Subject: invitation for the meeting 1 First of all, thank you for confirming your availability. This email is sent for inventing the meeting. Some of the important information about the meeting is- 1) The purpose of the meeting is to discuss some of the keys focuses of the bounce fitness for the next quarter. 2) The objective of the meeting is to discuss how we can increase the market penetration up to 15% by utilizing the marketing strategies. 3) Date on which the meeting will be conducted is 18th February 2022. 4) Time at which the meeting will be conducted is 2:00 pm 5) Location on which the meeting will be conducted in the meeting room. 6) The mode of the meeting will be face-to-face meetings. I have also attached the earlier meeting materials and other related documents with this mail. Please have a review. If you doubt this feel free to contact me. With regards Administration manger Bounce fitness head office, cairns
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Email to stakeholders for inviting for meeting 1
| To: stakeholdersgroup@au.in
Subject: invitation for the meeting 2 First of all, thank you for confirming your availability. This email is sent to inviting for the meeting 2. Some of the important information about the meeting is- 1) The purpose of the meeting is to discuss the new opportunity to penetrate the industry of food. 2) The objective of the meeting is to continue to cultivate the image of bounce fitness as the premier long-term provider of wellness programs. 3) Date on which the meeting will be conducted is 20th February 2022. 4) Time at which the meeting will be conducted is 4:00 pm 5) Location on which the meeting will be conducted is a meeting room. 6) The mode of the meeting will be face-to-face meetings. I have also attached the earlier meeting materials and other related documents with this mail. Please have a review. If you doubt regarding this feel free to contact me. With regards Administration manger Bounce fitness head office, cairns
|
Undertake the meetings
Meeting Minutes 1
| Date: 18th February 2022 | Time: 2:00 | Location: meeting room | |
| Purpose of the meeting | The main purpose of conducting the meeting is to discuss the key focus on the bounce fitness for the next quarters.
|
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| Facilitator |
Bounce fitness
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| Notetaker | One of the staff members of bounce fitness
|
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| Attendees
Please sign beside your name after the meeting. |
All the staff members of the bounce fitness
All the managers of the bounce fitness |
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| Agenda Item 1 Discussion of Information to be Communicated | |
| Discussion | The discussion was done with all the staff members and project managers of the bounce fitness. |
| They provide direction and information to the managers of the centers of Sydney and Melbourne. So it can be helpful to increase the subscriptions of the clients. | |
| Agenda Item 2 Areas of Common Ground | |
| Discussion | The discussion was done with all the staff members and project managers of the bounce fitness. |
| c. New marketing strategies will be discussed for the Sydney and, Melbourne centers of the bounce fitness for achieving the objectives of the organization. | |
| d. There is also need to provide the training to the existing staff for the customer’s services. The more the customer’s service will be good it will help to attract the more customers and client base also be increased. | |
| Agenda Item 3 Areas of Potential Compromise | |
| Discussion | The discussion was done with all the staff members and project managers of the bounce fitness. |
| c. By 15% increasing the market penetration as well as their base of the customers. It will help to increase the market revenue. There is a need to develop new marketing strategies for bounce fitness. | |
| d. bounce fitness wants to grow focused on the services and products it offers. The organization wants to increase the range of the products which are offered by bounce fitness. The organization wants also to do product marketing of the product and services so new customers can be attracted and remaining customers can be attracted. | |
| Agenda Item 4 Summary of Discussion | |
| Discussion | The discussion was done with all the staff members and project managers of the bounce fitness. |
| New marketing strategies will be developed by the managers. So they can employ their respective centers for achieving the bounce fitness objectives of developing 15% market penetration and to develop the customers base. | |
Meeting Minutes 2
| Date: 20th February | Time: 4:00 pm | Location: meeting room | |
| Purpose of the meeting | To penetrate the food industry, discuss the new opportunities for the business.
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| Facilitator | Bounce fitness
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| Notetaker | One of the staff members of the bounce fitness
|
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| Attendees
Please sign beside your name after the meeting. |
All the staff members of the bounce fitness and the project managers of the bounce fitness. | ||
| Agenda Item 1 Discussion of Information to be Communicated | |
| Discussion | |
| New opportunities will be discussed for penetrating the food industry and bounce fitness is also planning to open the healthy café | |
| Agenda Item 2 Areas of Common Ground | |
| Discussion | |
| Bounce fitness wants to increase the focus more on the new product and services which are offered by the organization. As administration manager of the center, it would be great to socialize the new and fresh ideas from the marketing employees and fitness instructors of bounce fitness. | |
| Agenda Item 3 Areas of Potential Compromise | |
| Discussion | |
| To develop the focus on the product and services which are offered by the organization. The company wants to market surveys and make some of the changes according to the needs and wants of the customers and market as well. | |
| To fulfill the upcoming quarter’s bounce fitness objectives. | |
| Agenda Item 4 Summary of Discussion | |
| Discussion | |
| Potential business prospects will be considered to fulfill the upcoming quarter’s bounce fitness objectives. The upcoming quarter’s business objective is the maintain the bounce fitness reputation as the promenade wellness provider for the long term and afterward open the healthy café. | |
| To: stakeholdersgroup@au.in
Subject:summary of the outcomes which were discussed in the meeting This email is sent to thank you for participating in the meeting. The meetings were conducted on 18th February 2022 and 20th February 2022 at 2:00 pm and 4:00 pm. The outcome of meeting 1 -is that New marketing strategies will be developed by the managers. So they can employ their respective centers for achieving the bounce fitness objectives of developing 15% market penetration and to develop the customers base. The outcome of the 2nd meeting- Potential business prospects will be considered to fulfill the upcoming quarter’s bounce fitness objectives. Bounce Fitness is planning to open a new healthy café. I have also attached the meeting minutes with the email. It includes all the meeting agenda and discussions which were done in the meeting. If you have any issues, please feel free to contact me. With regards Administration manger Bounce fitness head office, cairns
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References
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