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Global water shortage debate

Topic- Can the global community successfully confront the global water shortage?

Summary

In the article, the author summarizes water as a human right and common public and environmental goals as well. It is often opposed by the water view as the commodity which needs to be priced to make sure water is used effectively and in a sustainable manner. It also summarizes that there are millions of people throughout the planet who needs suitable induction to one of the important parts of life which are clean water.

I disagree with the author on this issue. According to me, the global water shortage cannot be confronted successfully by the global community, but I believe they can reduce the outcomes of water crises. Adopting the 2018 UN World Water Development strategy to find nature-based solutions will be one of the best solutions for the rising and upcoming water crises. Some answers will be provided by the NBS to minimize the damages which can occur from the degradation of the ecosystem, increase, and development of water supply management, among the population water quality, can be increased. At a higher way, there is an increase in global warming. With the increase in the emission of carbon, the water is being polluted. The freshwater volumes are decreasing and only a few columns are left when the freshwater is polluted it is very difficult to get the freshwater (Ungureanu, et al., 2020).

Below are my 3 arguments to disagree with the author are-

1) Awareness of the people

The beginning stage is only for the socially aware and educated. Although there will be a more skilled effect when the general society joins the center which motivates the individual to save the water. The people of the country can be educated about the change in consumption and lifestyle. It is very important to make people aware of the decreasing freshwater volumes. Now a day’s shortage of freshwater is a crucial issue, to get clean water even though many rich people are using various filters and poor people are getting unclear water to drink. Due to the shortage of water people are facing various issues like the destruction of habits, migration waves, and loss of biodiversity (Voicu, et al., 2020).

They can be made aware of the various solution for managing water scarcity like-

1) Special tanks can be stored for saving the rainwater for irrigation.

2) For more efficient watering drip irrigation can be used.

As per the report, various factors have been highlighted in the article which can lead to water crises. In the article looming water crises are highlighted from the 6 interconnected contexts:

Scarcity of water and insecurity
Disasters that are related to waters
Water
Sanitation and health crises
Water infrastructure deterioration and destruction
In sustainable development
Degradation of ecosystem

But there are various reasons which can lead to water crises in a specific area (Wada, et al., 2018).

2) To do agriculture in scientific ways

For taking the water management issues it also shows the various measures. There will be effective management which means tackling the issues which are neglected like wastage of water in the present system but this particular situation is not the solution for all the issues.

As per the viewpoint of farmers smart farming can be adopted to save water. In smart farming techniques, water is used effectually and there is also no wastage of water. There are several ways which can be used by farmers using herbicide-tolerant crops and herbicides. These techniques do not allow for no-farming so it does need soil to be turned over and moisture can be retained. With the help of no-till farming, soil moisture can be increased by the farmers (Rosa, et al., 2020).

Recently China has become the world trailblazer in respect of bioengineering which makes them more solid and helpful. According to the viewpoint of farmers, smart farming must be the outfit of the farmers with the addition of better and unique maltreatment chiefs and exercises.

Information system of management- for the solid events planned structures, getting prepared and taking care off and in the construction aspect scattering the data to take proper care of assignments of farms and limits (Greve, et al., 2018).

3) Around the world role of management institutions and policy maker’s role

One more measure which is provided in the article by the author by facing these issues is a congestive and intelligent way will water will continue to support the life, biodiversity, and development of our future and children as well. But according to me, this is correct and useful for developing countries they are not having resources. Better policies and regulations can be developed and enacted to save water. It is not only the responsibility of the global community and they only also cannot confront the shortage of water (Dell’Angelo, et al., 2020).

Government bodies need to redefine the roles. To ensure more protection government can expand the clean water act. Distribution infrastructure systems can also be improved to save water. Due to poor infrastructure, the economy and health are affected. It adds costs, wastes resources, quality of life is diminished and it also allows the preventable water-bones diseases to spread among the populations which are vulnerable, mainly children. To the developing world, the issue is not confined. On the regular basis,with the burst of pipes in the US, boil alerts are promoted (Kellner, 2021).

Conclusion

I have concluded that the crises of water are a global issue and it can be only talked about when each country will be known that they minimize the use of available resources which they have. It is the only responsibility of the global community. If we need to save water then everyone must do a little effort to save water. It is important to protect the investment in the water-related infrastructure from stress and shocks. Many ways can be adopted to save water like rainwater harvesting, wastewater can be recycled, and rainwater harvesting. These are some of the ways to save water. More awareness can be spread about the ways to save water. Last, again I want to say that the water shortage cannot be successfully confronted by the global community, they can minimize its effect but they can not resolve it fully (Kellner, 2021).

Reference

Greve, P., Kahil, T., Mochizuki, J., Schinko, T., Satoh, Y., Burek, P., … & Wada, Y. (2018). Global assessment of water challenges under uncertainty in water scarcity projections. Nature Sustainability, 1(9), 486-494.https://sci-hub.hkvisa.net/10.1038/s41893-018-0134-9

Kellner, E. (2021). The controversial debate on the role of water reservoirs in reducing water scarcity. Wiley Interdisciplinary Reviews: Water, 8(3), e1514.https://wires.onlinelibrary.wiley.com/doi/pdf/10.1002/wat2.1514

Rosa, L., Chiarelli, D. D., Rulli, M. C., Dell’Angelo, J., & D’Odorico, P. (2020). Global agricultural economic water scarcity. Science Advances, 6(18), eaaz6031.https://sci-hub.hkvisa.net/10.1126/sciadv.aaz6031

Ungureanu, N., Vlăduț, V., & Voicu, G. (2020). Water scarcity and wastewater reuse in crop irrigation. Sustainability, 12(21), 9055.https://sci-hub.hkvisa.net/10.3390/su12219055

Table of Contents

Section 1

Introducing a company that has been established in Canada in 2019, is Baking Foods Company and it has registered in Canada. The company is serving its services and well as selling its products in different countries and cities around the world. The goals and objectives of the company include serving its customers in the best possible manner as well as ensuring that all customers are satisfied with the services of Bake Foods company.

Products and Services

The products and services of Baking Foods company is frozen potatoes, and they offer non-frozen products to its customers as well. In some areas outside Canada, they produce a variety of chilled products including roast potatoes, roasted eggs. These potatoes are used in several ways in cooking different items, and all these items are produced by using natural ingredients. Frozen foods will be used mostly by restaurants because it ensures that there is no wastage, and maintain the taste of consumers(Singh, et al., 2021).

Goals and Objectives

The goals and objectives of Baking Foods Company are to produce foods from natural ingredients, as well as increase the market share of Baking Foods Company, as well as reduce employee turnover and increase the satisfaction of the business. They are focusing on strengthening customer service. The company is also focusing on reaching several community members and increasing brand awareness. Maintaining good relations with customers, as well as employees is the most prior goal and objective of Baking Foods Company (Singh, et al., 2021).

Organizational Structure and Culture

The organizational structure of Baking Foods Company is a Hierarchical organizational structure, in which on the top level, there is a CEO and 3 Managers as well as a Board of Directors. In the middle level of management, there are general managers and senior managers, and supervisors. At the lower level of management, some subordinates are working for the organization. Organizational culture is when the company is accepting diversity, and they are hiring employees from diverse cultural backgrounds (Bakhritdinovich, et al., 2021).

Value Proposition

The value proposition of Baking Foods Company includes that these products are prepared from natural ingredients, and they are innovative, as well as easily accessible to all the customers of Baking Foods Company(Bakhritdinovich, et al., 2021).

Target Audience

The target audience of the company is women of Canada as well as restaurants, and small hotels who will purchase frozen food items including frozen potatoes, roast potatoes, and chilled potatoes for preparing different food items, and the business is targeting customers in different areas.

Timeline

The business has been started in the year 2019, and it is operating for the last 2 years.

Section 2

Business Ownership Model of Baking Foods Company

The business ownership that Baking Foods Company is followed is Corporation Limited, and the owner of the business lives in Canada. It is the most suitable form of business for the owner of the Baking Foods Company is talking decisions and taking opinions from staff members of Baking Foods Company(Orekhov, et al., 2020).

Advantages and Disadvantages of Corporation form of business

There are several advantages of the corporate form of business that baking foods company is having is that the business is having easy access to the capital for expanding their business in different areas of the world, as well as the business has security, the corporate form of business also has the business security and continuity.

Disadvantages that Baking Foods company might have while using the corporate form of business is that it is time-consuming and they are subjected to double taxation, as well as having the rigid formalities and protocols that they have to follow (Orekhov, et al., 2020).

Due to Covid-19 the business may face different kinds of threats such as competition has been increased in the market, and several other firms are competing with the baking foods company. Other threats are such as that there was difficulty in access to the capital and attracting the customers because due to Covid-19, the consumers were not purchasing the food items from outside, they were only having or consuming homemade foods. The export of products of Baking Food company is also decreased during the Covid-19 because the government has put restrictions on imports and exports of food items. Expanding the business was also one of the challenges that were faced by the company. Several opportunities come to the business including that the local market of Baking Foods Company was also increasing, and customers of Canada have supported our business during the Covid-19 pandemic and they realize the importance of products manufactured by the Baking Foods company.

Section 3

Types of Costs

There are different types of costs involved in Baking Foods Company are such as –

Fixed Costs

Rental payments that the location of the business is on rent, so the amount that will be paid to the owner of the location will be considered as the rental payment (Pornprakun, et al., 2018).
Salaries paid to staff members and employees of the company.
Deprecation charged on assets of the company.
Insurance of the business as well as employees of the business.
Internet services provide to staff members are also a fixed payment.

Variable Costs

Parking Fees that will be generated for parking the vehicles of staff members, managers, and board of directors.
Repairs and Maintenance(Pornprakun, et al., 2018).
Office supplies are another example of Variable costs for Baking Foods Company.
Professional services charged by the hour.
Commission paid is a variable cost.

Particulars	Costs
Fixed Costs
Rental payments	$8,000
Salaries	$10,000
Deprecation	$2,000
Insurance	$7,000
Internet	$8,000
Variable Costs
Parking Fees	$5,000
Repairs and Maintenance	$4,000
Office supplies	$6,000
Professional services	$10,000
Commission paid	$10,000

Contingencies and Future Need Costs

It includes that Baking Foods Company will face some kind of contingencies such as sales of company decrease or employee turnover has been increased. To ensure that there no situation will come like these contingencies, and for that training will be given to employees to upgrade their knowledge and provide them with more job opportunities. Sales will also be maintained in the company by browsing the new opportunities (Milosavljevic, et al., 2019).

Contingency costs include $30,000. For hiring new employees if employee turnover increases in the organization, the cost incurred will be $25,000.

Total Costs including Fixed Costs as well as Variable costs are $1,10,000, in which the contingency amount is also included and income generated from these costs is $1,80,000.So, the profit will be generated at $70,000(Milosavljevic, et al., 2019).

After analyzing the cost-based analysis, it has been determined that the Baking Foods Company is making high benefits.

Degree in Managerial Control

I have the full degree of managerial control over managing the costs and ensuring that costs must not be exceeded the budget. Due to Covid-19, the managerial control is differentiated, because costs have been increased sometimes as well as decreased in the business.

Section 4

Sources of Funds

Sources of Funds that are suitable for the business are such as mainly the retained earnings and the debt capital which includes taking loans from financial institutions, and banks and returning the money including the interest payment.

The business is eligible for taking a loan from banks because banks and financial institutions easily provide loans to businesses for expanding in different areas of the world. Bank loans can easily meet the working capital requirements and maintain the cash flow of the business during difficult times for Baking Foods Company. It can also strengthen the financial position and stability during the tough or lean period of the business.

Financial Tools

Financial tools that will be used for determining the financial position of the business and checking the economic viability of the project by conducting the Cost-Benefit Analysis. Rate of Return, as well as Payback Period and Net Present Value, are other financial tool that will be beneficial in estimating the returns made from the investment.

Alternative Options that can be taken

The alternative options that would be taken are such as Venture Capital or approaching angel investors as they are suitable options for investment in the organization. Angel investors are less risky as compared to taking a business loan, and no need to give them collateral security as well, and no repayments and no interest will be paid to the angel investors. They have better knowledge of investment and they can easily guide the business in investing in different areas of the market. Venture Capital will also be another beneficial option as it can easily manage the pooled investments as well as provide high-growth opportunities to the business (Anggari, et al., 2020).

Plan Guru is the top financial management tool used for the budgeting process, and it provides the cash flow analysis, and provide the financial ratios, forecasts the business and market demand for the next 10 financial years of the business. It is one of the most affordable business budgeting software, and it excels in the import of non-financial data and provides GST Calculations as well. Different pricing options are available for Plan Guru for the Baking Foods Company(Anggari, et al., 2020).

References

Anggari, N. L. S., & Dana, I. M. (2020). The effect of capital adequacy ratio, third party funds, loan to deposit ratio, bank size on profitability in Banking Companies on IDX. American Journal of Humanities and Social Sciences Research (AJHSSR), 4(12), 334-338.https://www.ajhssr.com/wp-content/uploads/2020/12/ZP20412334338.pdf

Bakhritdinovich, I. R., Orifjanovich, J. G., Anvarovich, S. B., &Sadriddinovich, O. S. (2021). Goals and Objectives of Small Business and Entrepreneurship Development. European Journal of Life Safety and Stability (2660-9630), 6, 28-33.http://ejlss.indexedresearch.org/index.php/ejlss/article/download/54/54

Milosavljevic, M., Milanovic, N., &Joksimovic, N. Z. (2019). CONTINGENCIES, PERFORMANCE MEASURE DIVERSITY AND FIRM PERFORMANCE. Economic and Social Development: Book of Proceedings, 85-95.https://www.researchgate.net/profile/Rauf-Salayev-2/publication/341735109_THE_MAIN_DIRECTIONS_IN_TAX_SYSTEM’S_REFORM_IN_THE_AZERBAIJAN_REPUBLIC/links/5ed113cb45851529451b99b1/THE-MAIN-DIRECTIONS-IN-TAX-SYSTEMS-REFORM-IN-THE-AZERBAIJAN-REPUBLIC.pdf#page=93

Orekhov, S. A., Glazov, R. V., Filin, S. A., Rakauskiyene, O. G., Balakhanova, D. K., & Genkin, E. V. (2020). Transformation of corporate governance systems: new challenges. In 2nd International Conference on Pedagogy, Communication and Sociology (ICPCS (No. 2020, p. 325).https://www.researchgate.net/profile/Evgeny-Genkin/publication/339671547_Transformation_of_Corporate_Governance_Systems_New_Challenges/links/610a52770c2bfa282a20ab0d/Transformation-of-Corporate-Governance-Systems-New-Challenges.pdf

Pornprakun, W., Sungnul, S., Kiataramkul, C., & Moore, E. J. (2018). Bi-objective optimization model for harvesting of sugarcane with fixed and variable costs of harvesting. In Proceedings of the International MultiConference of Engineers and Computer Scientists (Vol. 2).http://www.iaeng.org/publication/IMECS2018/IMECS2018_pp876-879.pdf

Singh, V., & Singh, P. (2021). A Comprehensive Analysis on Managing Business Goals and Objectives.https://a2zjournals.com/jmss/uploadpdf/JMSS_Vikrant_0052.pdf

Urban Origins Essay

Table of Contents

Introduction. 3

Nature of the City. 4

Early Urban Origins and Diffusion. 5

Pre-Industrial Urbanization of SW British Columbia meaning. 7

The Pre-Industrial City in SW BC and Elsewhere. 8

Conclusion. 9

References. 11

Introduction

The city that I have selected is Toronto, Ontario. Toronto city occurs in southeastern Canada with the capital province of Ontario. This city is very famous in Canada, this city is also called the multicultural city, the Lake Ontario also occurs on the northwestern shore. Lake Ontario is considered the border of the United States and Canada. The land was surrounded by resources, and it also helped in the development of Toronto. The map dating was done in the Toronto early 18^th and late 17^th centuries, referring to the portage route in Lake Simcoe. Toronto is a cultural center. There is the international reputation of the musical groups and the Toronto Symphony Orchestra.

When the Europeans arrived, the present city site was inhabited by the people of the First Nations of the surrounding regions of Toronto. Between the people of the nation, traditional conflicts have occurred, when the Europeans arrived, the instances of the relationship were changed to a great extent. In the early 1700s, there was the migrated fur trade from the west to the north, and there is intensified competition between the British and French (Grisdale, 2021).

The establishment of the city of Toronto was done in 1793, after the independence of the US war, the purchasing of the Toronto area land was done from Mississauga for completing the new settlement. John Graves, Lieutenant Governor moved the upper Canada capital to Toronto, and then he provided the name York.

In the essay, a description of the city’s nature will be provided, we will discuss the points of the city of Toronto. The Early Urban diffusion and the origin description will also be provided as important information regarding that topic. the topic that will be described in this essay will be the Pre-Industrial Urbanization of SW British Columbia and the Pre-industrial City in SW BC and Elsewhere.

Nature of the City

There is the green infrastructure that is applicated and the four areas are categorized are the system of urban agriculture, urban forestry and vegetation, green walls, and green roofs. The surface temperatures and the air are reduced by the green infrastructure through the evapotranspiration and shading while moving water towards the atmosphere through the earth and from the surfaces and the soil evaporation is done with the use of plant transpiration. The regulation varies on the temperature and the application of green infrastructure. The influencing is done by the factors range and it includes the seasonality, vegetation, physical dimension, irrigation, and local climate. The green infrastructure cooling benefits are documented. The environment can be cold in the green infrastructure because of the surface shading and evapotranspiration.

City site

The Toronto region was altered from the glacial age towards the ice melting. From Lake Ontario, there was a larger water body approximately 11,000 years before. The Lake Iroquois is also called the glacial. In the present condition, the rising of the water level is done, and the marshy shoreline should leave the natural harbor. There is the flat city site. The excellent farmland was also provided by southern Ontario with rich sedimentary soil and the Canadian Shield ancient rock is not only one valuable mineral but the forests of pine and spruce were endowed.

Climate

There is a continental climate in Toronto and it is considerably modified by the Great Lakes’ proximity. In January, the approximate temperature is about -4.2 degrees Celsius but the temperature can be decreased by the use of the wind chill factor. In July, the temperature is about 22.2 degrees Celsius (Anderson & Gough.,2022).

City layout

In Toronto, the population was increased majorly from 1.3 million to 5 million from 1951 to 2006 and influenced the economic growth and the city guideline, and the CN tower was dominated. The extensive system is featured by the city about the underground tunnels and the shops with the concourses lines, theaters and restaurants. With the use of new housing construction and the projects, mixed-use is done with the rehabilitation and restoration of the heritage building. The railway tracks downtown area is separated from the city’s lakefront.

People

There is the demographic makeup and growth in Toronto and it is influenced by economic and political factors and it is affected Ontario whole province. The loyalist creation was referred to as the American Revolution because of the English-speaking influx of protestants. Slowly immigration continued for beginning the rapid improvements in transportation and it placed Toronto as the industrial center and key transportation. From Europe, many immigrants were from there and also the US. But the population was largely protestant and English-speaking.

Manufacturing

The economic depression significant period was experienced by the world and Canada. The protectionist policies were employed in many countries in the manufacturing jobs of safeguard and there was no exception in America. The high tariffs were imposed in 1879 by the national policy on consumer products. In Toronto, the main advantage was that the influence is done to the public for purchasing the domestic goods that are made in Canada. The railway construction was also promoted by the national policy to tie Toronto and western Canada.

Finance

The importance was gained by Toronto as the financial center from the several bank’s headquarters and the exchange capitalizing on the dominant stock in the metal mines that has been opened in Canada. There were specialized manufacturing jobs and the important shift in Toronto is to service employees it became the center of tourist destinations, retailing, wholesaling, education, insurance, real estate, administration, and financial center (Nichol, 2016).

Early Urban Origins and Diffusion

In the early 1960s, there is indeed booming in Toronto. There are the grown suburbs and it is growing still, but not city’s expense: there are rising property assessments, a stable population, public institutions, and central public spaces were maintained and used well. With the industrial establishment of the inner-city and the use of serious concern, the slum districts functioned enough well and the consideration of the large-scale clearance was not there. the devise improvements in Toronto were very important for the functional city, healthy and no drastic action should be there. the straining of the city was done accordingly and with the use of the facilities of the inner-city. The demand was generated by the change in demographic and affluence for the non-family housing and apartment-style in the residential areas. The money was spent by the government for improving the urban environment. Controlling and managing the change is felt large by the planners and the simple job was not there.

Reform era and urban design of Toronto

There was the contested Toronto redevelopment. The renewal projects of the residential urban and the stiff residence were met by the social activists and residents, middle-class payers in ratepayers groups were banded together and high-rise fighting oon the apartment intrusions from the neighbors. There was the project commercial redevelopment of several downtowns and the preservationist groups were challenged. The major issues in public were also there and the local news was covered in debates and papers and by the city counseling planning board. There were the immersed city planners. The renewal projects of the high-profile urban. But there is not easy for planners to plan the central areas (Rogers, et al.,2014).

Central area plan

The beginning of creating the job is locally known as the Central area plan. there was a substantial change in the circumstances in the previous years. There is the controlling issue for the downtown development and the legal realm had moved. There is the challenging council’s height by the commercial property group developers who claimed the reduced value unfairly of the property. The creation of the reform council was done, in late 1973, with the new departments of city housing. The Central area plan was completed by the planners within the allotted time and the presentation was done. There was a set of proposed amendments to the official plans. The large section was contained in the proposals with the title of Physical amenity and form and the architectural heritage importance was described in this and also the streetscapes and pedestrian environments.

Working principles

The note is deserved by the planner by whom the foundation is laid. Before using the urban design term in the current sense, and its arrival in Toronto – the British postwar was steeped by the planner by modernist urbanism – the urban design elements were introduced for the planning of Toronto. In landscape architecture,there is no sign in the work. The central city focus is connected by their absence, there are open spaces with large-scale with the disruption and cost view. The consultants and the Central area planners sort the space envisioned and the small scale was advised. The scant evidence was also there with the division challenging of the central areas and the urban designers and with planning the conflicts by practicing. The distance was put by the urban designers between themselves and the few staff planners but the commercial developers of the city were the main component (Kiesling, et al.,2012).

Pre-Industrial Urbanization of SW British Columbia meaning

In industrialization the meaning of manufacturing in the factory we have to set using in the machines plus for the labor force it is the tasks into increase production and the urbanization in of the cities in both the population and the physical size in the industrial urbanization of the SW British Columbia. We also see that Canadian industrialization is an economic and social change process it is one of the shifts in the centers of the economy it also works and the wages and the incomes took two from Canada in the 19^th century

The urbanization process through which higher and the higher cities percentages of the life in the city its come population

What caused urbanization in Toronto after the world war 2^nd in 1951 in Toronto we see that the newcomers from Atlantic Canada Toronto a large number of immigrants from around the world and a large number of the new Canadians are going to help the Toronto population swell and the 1951 and we see that the double again to over 2 million in 1971. in 20 years, we see one million to double the population of that time it is the very need full for Toronto. (Weisdorf, ad el,.2019).

In urbanization in began in Toronto, urbanization is the most Canada measured from the several and the urban population from 18 % the total in 1871 to 47 %by 1921 and the urbanization on the industrialization in the central of Canada and the West Atlantic. Like in Toronto we see that Toronto is considered From 1955-to 1962 the Toronto city hall is located at the square. Toronto I am industrialized city from 1851 to 1901 city of Toronto in 1804 Toronto is known as little York.in 1832 Toronto before moving to York displaced Kingston in the code it is my way for the Toronto city Toronto and Montreal represented in the English and the French parts of Canada in which the center of the century and the queen did not want to appear in the favor of one major city over the other one. (Van Oosten, R. 2016).

In the growth of the industry, it is the industrialization and the manufacturing enterprises in the urban area that give the rise to more employment opportunities, and most of the employment in the rural areas is common. In Toronto, the urban how much the only major urban area the 7000 residents per square mile it is. (Weisdorf, ad el,.2019).

And the city of Toronto is a new entrant to the ranks of the global city in Toronto and becoming one of the world’s most diverse to be urban and embracing it as the new global. In industrialization the meaning of manufacturing in the factory we have to set using in the machines plus for the labor force it is the tasks into increase production and the urbanization in of the cities in both the population and the physical size in the industrial urbanization of the SW British Columbia. in the code it is my way for the Toronto city Toronto and Montreal represented in the English and the French parts of Canada in which the center of the century and the queen did not want to appear in the favor of one major city over the other one (Curtis, D. R. 2016).

The Pre-Industrial City in SW BC and Elsewhere

In Canada, we have a city and the name of the city is Toronto is the capital of Ontario Canadian city along Lake Ontario, Toronto also has many green spaces from the orderly and the area of Toronto have 630.2 km

What is the city of Toronto known for it the city of Toronto is known for its sports and multiculturalism, unique landmarks, and the CN tower it is a bustling city that features various cuisines and Toronto is also the home to one of the largest film in the worlds festivals and the Toronto international films too (Van Oosten, R. 2016).

Why the Toronto special. Toronto is considered to be one of the cities in the world. From 1955-to 1962 the Toronto city hall is located at the square. Toronto I an industrialized city from 1851 to 1901 the city of Toronto in 1804 Toronto is known as Little York. And in 1832 Toronto before moving to York displaced Kingston in the code. The Toronto commercial and the industrial And in 1832 Toronto before moving to York displaced Kingston in the code in the beginning in the 1820 Canada purchased a million of the land for the crown for reselling and the lease to the settlers. Toronto police of the Toronto police service TPS is the police force in Toronto, Ontario Canada it is the primary agency for providing law and policing services enforcement in Toronto. In the old policy, we have lots of problems with the police in the old police Toronto want the new policy for Toronto the service was born from the roots of the 13 separate services in Toronto. The Toronto police service officer’s salary is 108000$ per year. We have the same condition why Toronto, not the capital of Canada the Toronto and Montreal represented in the English and the French parts of Canada in which the center of Canada in the mid-19^th century and the queen did not want to appear in the favor of one major city over the other one. Pre-industrial to be the social and the forums of the political and the cultural in the organization that the prevalent before the advent of the city’s largest industries and the financial service area and the real estate, wholesale, retail trade in the history of Toronto city In the old policy, we have lots of problems with the police old police Toronto want the new policy for Toronto the service was born from the roots of the 13 separate services in Toronto is considered From 1955-to 1962 the Toronto city hall is located at the square. Toronto I am industrialized city from 1851 to 1901 city of Toronto in 1804 Toronto is known as little York.in 1832 Toronto before moving to York displaced Kingston in the code it is my way for the Toronto city Toronto and Montreal represented in the English and the French parts of Canada in which the center of the century and the queen did not want to appear in the favor of one major city over the other one.

Conclusion

In 2021 the cost of the living in Toronto is the most expensive city in all of Canada and one more major component of the Toronto of the hefty cost of living is housing it is the biggest advent for Toronto in the pre-industrial urbanization we see all that thing in the Toronto. In industrialization the meaning of manufacturing in the factory we have to set using in the machines plus for the labor force it is the tasks into increase production and the urbanization in of the cities in both the (McKnight, A. 2018). population and the physical size in the industrial urbanization of the SW British Columbia. We also see that Canadian industrialization is an economic and social change process it is one of the shifts in the centers of the economy it also works and the wages and the incomes took two from Canada in the 19^th century (McKnight, A. 2018).

We see in the history of Toronto see that Toronto needs to change the police Toronto needs to change the same policies in the police Toronto change this thing the police do not have one of the points for the urban areas to develop it is an important thing to change and the transport police are also have to change in the police because it is old police so it is not working well for the new work it is the major changes in the police we have to change. so the old police do not work the city of Toronto is a new entrant to the ranks of the global city in Toronto and becoming one of the world’s most diverse to be urban and embracing it as the new global. In industrialization the meaning of manufacturing in the factory we have to set using in the machines plus for the labor force it is the tasks into increase production properly like we see the history of the Toronto

In Toronto, we see that if someone wants to go to Toronto it is also the big problem pros and cons of moving to Toronto. The Toronto rent is expensive and the Toronto is the most expensive rental cost in Canada so it also has too few reasons for this. And Toronto is a city expensive and the traffic of congestion so Toronto has to change this in the police do something in this policy for the change in the city if all thing is expensive the tourism is lass then and another side we do the all thing are cheap the tourism is more than the expensive police it is the most of the thing the Toronto has to change in their policies and the same of thing Toronto Have to change but it is not the big issue for the change. the cost of the living in Toronto is the most expensive city in all of Canada and one more major component of the Toronto of the hefty cost of living is housing it is the biggest advent for Toronto in the pre-industrial urbanization we see all that things in the Toronto. In industrialization the meaning of manufacturing in the factory we have to set using in the machines plus for the labor force it is the tasks into increase production (Curtis, D. R. 2016).

References

Anderson, V., & Gough, W. A. (2022). Nature-based cooling potential: A multi-type green infrastructure evaluation in Toronto, Ontario, Canada. International Journal of Biometeorology, 66(2), 397-410. http://jenniferbonnell.com/wordpress/wp-content/uploads/2014/10/Desfor-and-Bonnell_urban-explorations-2013.pdf

Curtis, D. R. (2016). Coping with crisis: the resilience and vulnerability of pre-industrial settlements. Routledge.

De La Croix, D., Schneider, E. B., &Weisdorf, J. (2019). Childlessness, celibacy and net fertility in pre-industrial England: the middle-class evolutionary advantage. Journal of Economic Growth, 24(3), 223-256.

Grisdale, S. (2021). Displacement by disruption: short-term rentals and the political economy of “belonging anywhere” in Toronto. Urban Geography, 42(5), 654-680. https://www.tandfonline.com/doi/pdf/10.1080/02723638.2019.1642714

Kiesling, E., Günther, M., Stummer, C., &Wakolbinger, L. M. (2012). Agent-based simulation of innovation diffusion: a review. Central European Journal of Operations Research, 20(2), 183-230. https://www.researchgate.net/profile/Elmar-Kiesling/publication/225831322_Agent-based_simulation_of_innovation_diffusion_A_review/links/004635260ec3d61917000000/Agent-based-simulation-of-innovation-diffusion-A-review.pdf

McKnight, A. (2018). Dressmakers and Seamstresses in Toronto, 1834–1861. Costume, 52(1), 48-73.

Nichol, E. P. (2016). Planning for Nature in the City: A Temporal Analysis of Landscape Change at the Mouth of the Don River in Toronto, Canada. https://yorkspace.library.yorku.ca/xmlui/bitstream/handle/10315/34794/MESMP01928.pdf?sequence=2&isAllowed=y

Rogers, E. M., Singhal, A., & Quinlan, M. M. (2014). Diffusion of innovations (pp. 432-448). Routledge. http://www.lamolina.edu.pe/postgrado/pmdas/cursos/innovacion/lecturas/Obligatoria/17%20-%20Rogers%201995%20cap%206.pdf

Simmons, J. (2012). The evolution of commercial structure in the North American city: a Toronto case study. Toronto: Cities Centre, University of Toronto. http://citiescentre.webservices.utoronto.ca/Assets/Cities+Centre+2013+Digital+Assets/Cities+Centre/Cities+Centre+Digital+Assets/pdfs/publications/Research+Papers/221+Simmons+Evolution+Commercial+Structure+North+2012.pdf

Van Oosten, R. (2016). The Dutch great stink: the end of the cesspit era in the pre-industrial towns of Leiden and Haarlem. European Journal of Archaeology, 19(4), 704-727.

Family Interview Questions

a) Tell me something about______(child) and the things he/she likes to do

The child always wants to do playing and some of the children do playing in the sand in water, dress up characters, make blocks, dance, and shape sorters. Playing is one of the most important ways children learn and the child’s also enabled the individual child to the development and the mom and dad learn about the child what the child do in a daily way. The child also loves the cats and the dogs. In my home, my letter sister loves that day of the hull year its birthday. And one more thing the child loves to do to eat cake and ice cream it is all things the child like to do.

b) What do you find helpful about your child’scurrent childcare arrangements?

We have to do the current childcare arrangement we have to do the check the childcare canter and their policy check of it we have to do that most in the and the childcare canter or many types like the babysitter, and the mother’s helper, nanny, au pair and the many more childcare centersin the childcare canter we have to see that the canter having to show the love to the children and we remember to over child we also find the quality child care and set the limits. Take care of the child and stay positive do the current childcare arrangement.

c) Is your child in care full-time/part-time? How do you find the childcare schedule in terms of hours they are available?

Thenanny, This woman whose do the job to look after some of thenannies usually lives within the family that we have she works for the childcare center. in the full time, we have the childcare canter to give a child infull time to the childcare canter if we all are busy in some work so we give the child for it to the full time and the part-time we are busy in the work in the day but not the full day work so we give it for the same hours in the child cate canter it is part-time.and the child care options and the possible solutions in the child carte canter.

d) What other services or supports does this center/educator offer to you and your family?

To the family support services are the communication is based on the service that the assistantand the parents also have the support in their role as caregivers. and the place where we have the toddlers and the younger kids are liftedbywe remember to over child we also find the quality child care and set the limits. Take care of the child and stay positive do the current childcare arrangementso we can be properly looked the parents are also involved in the daily chores to the family support services are the communication is based on the service that the assistant.(Ward, ad et,. 2021).

e) How are the child-related responsibilities handled or shared in your family?

In the family, we have all responsibilities to handleall responsibilities like cooking a meal for the child tending a garden, caring for the younger siblings, and taking out the trash mostly the responsibilitiesof the child to its mom and the mom have all responsibilities of the childlike and the basic nutrition abs the basic health care service abs the shelter be the protected it is the same of the responsibilities for the mom and the and the same time the father also have the same of the responsibilities of the child and the father is responsibilities for all the responsibilities outside it.(Ward, D. ad el,.2021).

f) What qualities do you look for in quality care and in an Early Childhood Educator/ and or caregiver?

In the child care center, we have to look for the qualities and the quality of care full of curiosity and the eagerness for learning, and the touch to do little kids can be impulsive and reactive and many more qualities we want we have the same flexibility, empathy. Ans the same qualities of a good teacher include skills and the skills of communication listening and empathy and patience. The value of real-world learning and the lifelong love of learning it is the qualities (Roeters, ad el., 2016).

g) What do you find to be the most challenging part about raising a young child?

That is the most challenging part of the child-raising a young child we have the most the health of the child and the lack of emotional bonding, lack of trust, and understanding lake of time,imbalanced life is the most of the thing we have tobe the most challengingpart about the child (Conroy, T. 2019).

h) Who do you have extra support to help with parenting, etc.? Do you have family here in town or friends you can rely on?

We have the support to help with the parenting In the family, we have all responsibilities to handle all responsibilities like cooking a meal for the child tending a garden, caring for the younger siblings, and taking out the trash mostly the responsibilities and we also have friends to rely on this town same time we have the in my family I see that the all family is very helpful (Roeters, ad el,. 2016).

i ) Would you please tell me about a typical day in the life of your family.

In my family, one day is a very bad day for me, and my family that day I and my little brother we are playing with each other on the road and I am going to do something after I come in 5 minutes then I come I see my brother and my brother accident with the car and my brother is no more it is a very sad day in my family (Conroy, T. 2019).

j) What is something you really enjoy doing with your child/ren?

In the real enjoyment, I do with the child I play with it and the many more things to do with the child I do the helping someone they admire and going to the park with it, and coloring. In the family, we have all responsibilities to handle all responsibilities like cooking a meal for the child tending a garden, caring for the younger siblings (Roeters, ad el,.2016).

References

Conroy, T. (2019). The kids are alright: working women, schedule flexibility and childcare. Regional Studies, 53(2), 261-271.

Givord, P., &Marbot, C. (2015). Does the cost of child care affect female labor market participation? An evaluation of a French reform of childcare subsidies. Labour Economics, 36, 99-111.

Verhoef, M., Tammelin, M., May, V., Rönkä, A., &Roeters, A. (2016). Childcare and parental work schedules: a comparison of childcare arrangements among Finnish, British and Dutch dual-earner families. Community, work & family, 19(3), 261-280.

Willis, E. A., Hales, D., Burney, R., Smith, F. T., Vaughn, A. E., & Ward, D. S. (2021). Providing Time in the Schedule Is Insufficient for Increasing Physical Activity in Childcare. Translational Journal of the American College of Sports Medicine, 6(2), e000156.

BSBCMM511 Communicate with influence

Table of Contents

Assessment Task 1

Question 1

The key principles of Cross-cultural communication:

Do not prompt dissimilarity instantly.
Be accustomed to your spectators.
Always preserve politeness and admiration.
Use photographic statements, when conceivable.
Be relaxed and be mindful (Ting-Toomey, et al.,2018).

Question 2

The key features of structured meeting procedures:

Ask individuals what they necessary.
Always be genuine with the time.
Assigned prospects for contribution, inquiries, and deliberations.
Continue instruction and determination of the conference.
Consume a program and send it primarily.
interconnect the resolution and anticipated consequences.
retain the conference attentive and affecting.

Question 3

The effective techniques to ensure meetings are inclusive for all participants:

Confirm each speech is heard.
Be translucent about how conclusions are completed.
Variety contented to revenue hazards.
Permit sufficient time for persons to underwrite.
Always energetic or contemporary for attending to everybody.

Question 4

Communication tone – It types you a respectable humanoid, it supports your cut finished, substitutes face to face statement, also figures specialist. It supports and delivers emphasis or inspiration, and types you dissimilar.
Communication structure – It refers to the design of a statement web in which an individual can interconnect with an instant higher. It supports announcements at all stages.
communication style – A violent elegance of announcement in which persons direct their spirits and thoughts and support their requirements in a technique that disturbs the human rights of others. Thus, it is vocally and unmannerly.
communication impacts on others – To inspire others Continuously entertainment with truthfulness, revenue care of yourself, be applicable with your services, and occupy with others (Blewitt, et al.,2018).

Question 5

Question 6

The three techniques of Negotiations:

Hard Method – It contains challenges by using enormously inexpensive bartering. Solid negotiating underlines the consequences.
Soft method – It includes resilience, where the one gathering attempts solid to encounter the welfare of the other gathering and sacrifices their benefits.
Principled cooperation – It comprises the attention on welfare, not the locations, and it divorces the persons from the problematic.

Question 7

The five techniques of mediation:

Use the correct words – keep expression and slogan excellent suitable to the setting and attend for what resonances correct.
accelerate translucent statement – Reaction the queries punctually, decently, also motive involved. Update the personnel or associates quickly afterward knowledge of the data.
stay independent and deliver cognitive – It classifies the expert to make the choice, and founds the subjects to be obvious.
Decrease the strength of a conflict – when you decrease somebody or approximately state, your entertainment to recover the condition.
setting up a deferential effort ethos – Be deliberate, inspire others, be cooperative, and generate an operative gratitude package (VanderWeele, et al.,2016).

Question 8

Assertiveness – the three key features are:
They positively portion their estimation.
Continuously existing deferential for others.
They can rapid what they texture and preserve contented with individuals.
Negotiation – the two key features are:
Discovery of an intermediate pounded.
A spinal and out pending a determination can be decided.
Using appropriate communication – the four key features are:
Continuously Strong, well-mannered, be straight, and specialized.
Continuously be optimistic in speaking with everybody, and energetic in attending.
Interactions the statistics and material.
Use voiced and non-verbal announcements correctly.

Question 9

The Two accepted techniques for de-escalating conflict incidents:

Overlook stimulating queries and save your quality and body linguistic unbiassed.
Emphasis on the opinions overdue the spirits.

Question 10

The four key features of organizational policies and procedures:

Absence or protected intimate material at all periods.
Individuals reveal information to other workers when it is needed and official.
scrap intimate permits when they are no lengthier needed.
variety indisputable they only opinion intimate material on protected devices.

Question 11

The two managers’ implications of legal responsibilities to maintain confidentiality:

A concealment arrangement is legitimately compulsory.
The company might be accepting financial compensation from the workforce (Sikka, et al.,2019).

Assessment task 2

Activity 1

Question 1A

The Board of Directors has the authority to present information regarding Governance matters.
Management has the authority to present the innovations.
Top Level Management of the organization authority to present the organizational direction and strategies.
The risk Department has the authority to present the WHS issues.
Marketing Opportunities will be presented by the marketing department of the organization (Williams, et al., 2018).

Question 1B

Communication Policy and Procedure as well as Negotiation Policy and Procedure will be related to the negotiation and presentation.
Meeting Policy and Procedure is related to leading and participating in meetings.
Policy Presentation is related to making presentations (Williams, et al., 2018).

Question 1C

The confidentiality policy outlines information of Confidentiality, and it can secure the confidential information of all the employees as well as clients, customers in the organization. The information will be disclosed only to the authorized manager of the organization so that it cannot be shared with any other employees.

Question 2

Information Subject to Confidentiality	Outline how you would manage appropriately
Confidential information of employees	Confidential information of employees will be managed by storing it in the soft drive and ensuring that it will not be shared with everyone so that confidential information of employees will be stored privately.
Financial information of the organization	It will be stored in the books and accounts and it will not be shared with everyone until and unless the person has an authorized person, or they have the authority to seek that financial information (Bingham, et al., 2019).

Question 3

Information that is required by the Senior Management team for taking the robust decision are such as –

Information required regarding the performance of all staff members.
Second information is what are the targets that all staff members need to achieve
Another piece of information required is what are the marketing opportunities required for expanding the business in different areas (Bingham, et al., 2019).
The next information required is what are the threats that can become while expanding the business in different areas of the world.
The tools and techniques that can be used information that is required for the senior management team to taking a robust decision.

Question 4

The two objectives which are used in this process for negotiation are:

1 Building communication with the investors of the company and the organization. also, by building networks with other businesses man and the people who are willing to invest in the organization with the help of this company will be able to get more investors and increase the number of funds in the organization (Prager, 2015).

2 during the process of the negotiation we have to choose the formal and the sweet gesture while communicating with the other members of the organization to give their support and the 10% of their shares in the company for better development (Prager, 2015).

Question 5

During the process of the expansion of the data of the company and increasing the working ability of the organization there might be chances of the potential issue will be increasing in the company.

1 division in the groups as the stakeholders of the organization have the groups and this will divide the all team of the boards of directors of the organization will be divide into two parts which may lead serious issue in the organization.

2 there are also, conflicts will be created among the employees of the organization as they will not be able to receive perfect and clear orders from the management team of the organization, and due to the low amount of capital in the company they would not be able to pay the wages on time and this will lead to a serious issue in the company.

Question 6

The main objective of the organization is to lead to two supportive arguments in the organization that are:

1 The argument will be led between the employees and the management team of the organization as is because of the not getting the proper amount of the wages and the salary on time as the company has the issue in the capital and the fund.

2 another argument in the organization that is led is between the company investors and the stakeholders of the organization as the organization needs more amount of funding for implementing the projects and this makes the big project which needs more amounts of cost.

Question 7

The two most important ideas are on the common ground and could establish reach a potential compromise in the organization of the company.

1 The first potential compromise will be lead to the development of the company and for that, they have to increase the funds in the organization, as I have discussed with the senior management team, Gary and their other initials changes need in the company project development.

2 taking helps with another industry as this is a compromise deal which helps the organization to get the fund for the investment and the development of the company as the company will sign the contract of giving them 20% of the project development will help the company to get more investors from the other industries (Fletcher, et al., 2019).

Question 8

According schedules and the timings of the senior management team members are very important in the meetings as the company needs to discuss serious and important points in the organization as they have to also, understand the company deals as the company is getting or developing the new project in the organization so based on this I will choose the meeting schedule 1^st which is going to happen after first meeting within the 10 days to discuss the important deals of the company project and the development of the expansion (Cremades, 2016).

Question 9

Industry –

finance

Accountings

Fundings

Media –

news channels, magazines, and advertisement

Government organization

Construction

Australia government authority

Australia construction (Odell, 2018).

Events

ACE meetings

Event

Board of meetings of ACE

Communication channel-

Radios

News channel

Question 10

Tone –

sweet

Formal

Straight forward (Odell, 2018).

Structure

– the starting of the meetings with the motive

After that introduce the purpose of the meetings.

Then implement the plan in the organization.

Style of communication

Style of communication and presentation

This describes the company’s opportunity and the new ideas that are going to be implemented in the company (Fletcher, et al., 2019).

Activity 2

Presentation

(Bechini, et al., 2017).

Activity 3

Meeting Agenda

date: 31 March		time: 11 am
Meeting name:	Strategy for ACE to capitalize on establishing infrastructure.
Location:	Meeting room
Meeting Purpose	Increasing the capitalization level in the organization to establish the infrastructure.
Agenda item/ Running order	Presented by Name of the person who will present the agenda item.		Duration Assigned length of presentation and discussion.
Welcome and outline of meeting purpose	Chair		2 minutes
Good morning everyone and thanks for coming. As you all the reason for this meeting and the purpose behind this is to make sure to follow the new strategies which help the organization increase the capital level in the company and we have to get more investors in the company.	Operation manager		25 minutes
There is the estimated value of the product cost is around $12,200.00 and on the other hand, the comparable competition RRP of the product is $28,900.00 this is the reason we have to increase the amount of capitalism in the company.	Finance manager		15 minutes.
Increasing the annual profit in the organization is also compulsory as this is the best thing to do for the company to develop I request the other investors please give their 10% of share to the company the increase the capital.	Investment manager		10 minutes
As we have to maintain the employment of the company and the staff members that helps the company to earn more profit and also, we have to maintain the quality and the service standards this will help the company to develop a better base of the consumer for the organization.	Operation manager		20 minutes
Next meeting: _________22/04/22______________

Email

To: seniormangementeam@au.in

From: operationmanager@au.in

Subject: inviting the team members to a meeting

As we are going to discuss the meeting agenda as the company needs more amount of capitalization is required for the development of the company project and then there is a need for more investment needs which is discussed in this meeting.

Thank you

Regards

Activity 4

Presentation Meeting

Meeting Agenda

date:31 March 2022

time:20 Minutes

Meeting name:	Proposed expansion into the horse-float product line.
Location:	Conference hall
Meeting Purpose	Be clear and better communicate with stakeholders.
Agenda item/ Running order	Presented by Name of the person who will present the agenda item.	Duration Assigned length of presentation and discussion.
Welcome and outline of meeting purpose	Chair	2 minutes
Importance of expansion into a horse-float product line	HR manager	5 minutes
Objectives of seeking consensus	CEO	5 minutes
Types of expansion into the horse-float product line will be discussed	Senior manager 2	3 minutes
Find out the Outcomes of expansion into the horse-float product line	HR Manager	7 minutes
Next meeting: __________/xx/xx______________

Meeting

HR manager – Hello Good Morning All

Senior Manager 1 – Good Morning, today we are here to discuss the meeting for the proposed expansion into the horse-float product line.

Senior manager 2 – Yes, how do they pursue compromise on meeting objectives?

CEO – Be enthusiastic about the effort to the explanation that is best for everybody, not impartial what is superlative for you. What is the importance of expansion into a horse-float product line?

HR manager – Increasing your invention contour that can extend your target spectators and exposed your client base is significant.

Senior manager 1- It removes the hazard of behind regulars concluded valuing conclusions. It is an imperative development approach for small industries.

CEO – The dependable material must come from reliable foundations. What are the types of expansion into the horse-float product line?

Senior Manager 2 – The several types of creation line expansion such as presentation, development, and deterioration. Once the corporations produce their productions by accepting a market development approach.

Senior manager 2 – okay. So, what are the consequences of the enlargement?

HR manager – To increase the corporation projection planetary attendance, improve extra probable clients, it amplified revenues, and afford superior advertising effectiveness.

CEO – Exactly, it is a method of converging on your clients and contributing them attachments or alternatives of the goods they previously loved. Thank you.

Activity 5

Question 1

Not happy at all

Below Average

Average

Good

Very Good

Question 2

#	Areas of Improvement
1	Time management happen limits and achieve their while, the improved individuals can multitask, and additional creative they resolve to be at exertion.
2	Tolerant feedback when somebody is generous with your response, it is significant to attend sensibly to what they are proverb. Survey up in the extended period (Klimecka-Tatar, et al.,2020).

Activity 6

Email

To: seniormanagementteam@canvasexperts.au.in

From: operationsmanager@canvasexperts.au.in

Subject – Follow up email

Respected Sir,

Herein I am informing you that this mail is regarding the follow-up. As you all have attended the meeting, so I want to follow up with you all. Also, what are the meeting outcomes, or if you have any questions, then you can contact me and ask any questions related to anything. As I am an Operations Manager and can ask any questions related to the operations of the organization, as well as we will provide the best alternatives to your queries and solve your questions so that you will be satisfied with your work.

For any queries, respond to this email only.

Thank You

Operations Manager

Assessment Task 3

Activity 1

Question 1

According to the ACE communication and the presentation policy and the procedures, this has been clear that the CEO of the organization has the authority to delegate the presentation of the materials on my behalf of the organization as they are also equally members of the organization (Shelomi, et al., 2016).

Question 2

The quality of the products

Features of the vehicles

Price and the warranty periods of the products (Chesser, 2021).

Activity 2

Presentation model

Reliable information	RRP is usually $16,990.00.
Product features	Towing size: 2200mm x 1700mm The slide-out floor under the bed is 2200mm x 1700mm (Shelomi, et al., 2016) Queens size bed with additional storage under mattress Slide-out kitchen with sink and stovetop Storage box Foldout canvas room 4550mmx 2300mm Stainless Steel water tank (70L) with electric pump
Special Expo price point	$17,550.00
Be clear and conscious	The off-road suspension (Chesser, 2021).
The launch date of the new product	21^st April 2022

Activity 3

Meeting topic	presenting the launch of the new compact camper trailer exclusive to expo attendees.
Place	Meeting room
Minutes	2 hours
Members	CEO Expo Manager Expo Team Member #1 Expo Team Member #2

EXPO manager – as a member of the organization this is my duty as I am going to launch the new trailer of the EXPO motors on the market. That is known as the new compact camper trailer.

CEO- yeah this is a great opportunity that you are receiving and the presentation will be done online with the help of the internet.

EXPO team manager 1- we are going to handle and circulate the A4 marketing flyer in the market.

EXPO team manager 2- yes sir, we have arranged all the information and the details and set up the background to launch the product of the company.

CEO- all the members have to track the sales of the company’s new products launch got it.

EXPO team managers 2 and 1- okay sir!

References

Bechini, A., Bonanni, P., Lauri, S., Tiscione, E., Levi, M., Prato, R., … &Boccalini, S. (2017). Strategies and actions of multi-purpose health communication on vaccine preventable infectious diseases in order to increase vaccination coverage in the population: The ESCULAPIO project. Human Vaccines &Immunotherapeutics, 13(2), 369-375.

Bingham, A. J., Dean, S., & Castillo, J. (2019). Qualitative comparative analysis in educational policy research: Procedures, processes, and possibilities. Methodological Innovations, 12(2), 2059799119840982.

Blewitt, J. M., Parsons, A., & Shane, J. M. (2018). Service learning as a high-impact practice: Integrating business communication skills to benefit others. Journal of Education for Business, 93(8), 412-419.

Chesser, A. K. (2021). 34th International Conference on Nanotechnology & Expo. Oxidants and Antioxidants in Medical Science, 10(1).

Cremades, A. (2016). The art of startup fundraising: pitching investors, negotiating the deal, and everything else entrepreneurs need to know. John Wiley & Sons.

Fletcher, R., Dressler, W. H., Anderson, Z. R., & Büscher, B. (2019). Natural capital must be defended: green growth as neoliberal biopolitics. The Journal of Peasant Studies, 46(5), 1068-1095.

Klimecka-Tatar, D., & Ingaldi, M. (2020). How to indicate the areas for improvement in service process-the Knowledge Management and Value Stream Mapping as the crucial elements of the business approach. RevistaGestão&Tecnologia, 20(2), 52-74.

Odell, J. S. (2018). Negotiating the world economy. Cornell University Press.

Prager, K. (2015). Agri-environmental collaboratives for landscape management in Europe. Current Opinion in Environmental Sustainability, 12, 59-66.

Shelomi, M. (2016). The meat of affliction: Insects and the future of food as seen in Expo 2015. Trends in Food Science & Technology, 56, 175-179.

Sikka, R. S., Baer, M., Raja, A., Stuart, M., & Tompkins, M. (2019). Analytics in sports medicine: implications and responsibilities that accompany the era of big data. jbjs, 101(3), 276-283.

Ting-Toomey, S., & Dorjee, T. (2018). Communicating across cultures. Guilford Publications.

VanderWeele, T. J. (2016). Mediation analysis: a practitioner’s guide. Annual review of public health, 37, 17-32.

Williams, K., & Grant, J. (2018). A comparative review of how the policy and procedures to assess research impact evolved in Australia and the UK. Research Evaluation, 27(2), 93-105.

Communicate with influence BSBCMM 511

Assessment

Task 2

Student Declaration

To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Completed successfully Did the student satisfactorily:	Comments	Y	N	DNS
The student has satisfactorily completed and submitted the following: · Meeting agenda in Task 2.1.1 · Email to the marketing team in Task 2.1.1 · Meeting preparation table in Task 2.1.2 · Reflection – meeting with the Marketing Team in Task 2.1.3 · Meeting minutes in Task 2.1.4 · Email to the CEO in Task 2.1.5 · Meeting agenda in Task 2.2.1 · Email to stakeholders in Task 2.2.1 · Meeting, presentation and negotiation – preparation table in Task 2.2.2 · PowerPoint in Task 2.2.2 · Reflection – Meeting with stakeholders in Task 2.2.3 · Peer Review forms in Task 2.2.4 · Meeting minutes in Task 2.2.5 · Email to the CEO in Task 2.2.6 · Focus group presentation – preparation in Task 2.3 · PowerPoint in Task 2.3 · Testing feedback forms in Task 2.3 · Reflection on the focus group in Task 2.3 · Email to the CEO in Task 2.3		☐	☐	☐
The student organised and led the meeting with the marketing team (Role-Play): · Explained the meeting objectives and seek consensus · Assigned roles such as the meeting chair and note-taker · Facilitated the brainstorming · Made sure that all team members participate actively · Led the meeting to achieve clear outcomes · Used active listening and questioning to seek information and confirm understanding · Adapted communication style to build trust with the team · Sought consensus · Created a positive work environment during the meeting Feedback in comments.		☐	☐	☐
Demonstrated ability to: · Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures · Identify information that may be subject to confidentiality and manage appropriately · Identify information needs of audience and prepare a position in line with purpose of communication This is evidenced by: · Meeting preparation table in Task 2.1.2 · Meeting, presentation and negotiation – preparation table in Task 2.2.2		☐	☐	☐
Demonstrated ability to: · Identify the need for meeting and schedule according to stakeholder availability · Prepare meeting materials and distribute to stakeholders This is evidenced by: · Meeting agenda in Task 2.1.1 · Email to the marketing team in Task 2.1.1 · Meeting preparation table in Task 2.1.2 · Meeting agenda in Task 2.2.1 · Email to stakeholders in Task 2.2.1 · Meeting, presentation and negotiation – preparation table in Task 2.2.2 · PowerPoint in Task 2.2.2		☐	☐	☐
Demonstrated ability to: · Conduct meeting and contribute to discussions · Seek consensus on meeting objectives This is evidenced by: · Reflection – meeting with the Marketing Team in Task 2.1.3 · Meeting minutes in Task 2.1.4 · Participation in the meeting with the marketing team (Refer to Marking Sheet) · Reflection – Meeting with stakeholders in Task 2.2.3 · Peer Review forms in Task 2.2.4 · Meeting minutes in Task 2.2.5 · Participation in the meeting with the stakeholders (Refer to Marking Sheet)		☐	☐	☐
Demonstrated ability to: · Summarise outcomes of meetings and distribute to stakeholders This is evidenced by: · Meeting minutes in Task 2.1.4 · Email to the CEO in Task 2.1.5 · Meeting minutes in Task 2.2.5 · Email to the CEO in Task 2.2.6		☐	☐	☐
The student participated in the meeting with relevant stakeholders (Role-Play): · Explained the meeting objectives and sought consensus · Assigned roles such as chair and note-taker · Facilitated the conversation · Ensured participation and engagement from stakeholders · Led the meeting to achieve clear outcomes · Used active listening and questioning to seek information and confirm understanding · Adapted communication style to build trust with the team · Created a positive work environment during the meeting · Presented the promotional message and the mood board · Answered questions from stakeholders and provide relevant information · Established areas of common ground and potential compromise · Managed the stakeholders’ different personalities and expectations · Negotiated changes and improvements · Achieved consensus and obtain approval for the promotional message and the mood board Feedback in Comments.		☐	☐	☐
Demonstrated ability to: · Identify objectives of negotiation, and needs and requirements of stakeholders · Identify and document potential issues and problems · Prepare positions and supporting arguments according to objectives This is evidenced by: · Meeting, presentation and negotiation – preparation table in Task 2.2.2		☐	☐	☐
Demonstrated ability to: · Communicate with stakeholders, and establish areas of common ground and potential compromise This is evidenced by: · Reflection – Meeting with stakeholders in Task 2.2.3 · Peer Review forms in Task 2.2.4 · Meeting minutes in Task 2.2.5 · Participation in meeting with stakeholders (Refer to Marking Sheet)		☐	☐	☐
Demonstrated ability to: · Confirm and document outcomes of negotiation This is evidenced by: · Email to the CEO in Task 2.2.6		☐	☐	☐
Demonstrated ability to: · Identify forums to present according to organisational objectives · Determine tone, structure, style of communication and presentation according to target audience · Prepare presentation according to desired outcomes This is evidenced by: · Meeting, presentation and negotiation – preparation table in Task 2.2.2 · PowerPoint in Task 2.2.2 · Focus group presentation – preparation in Task 2.3 · PowerPoint in Task 2.3		☐	☐	☐
Demonstrated ability to: · Provide an opportunity for audience to ask questions This is evidenced by: · Reflection – Meeting with stakeholders in Task 2.2.3 · Peer Review forms in Task 2.2.4 · Participation in meeting with stakeholders (Refer to Marking Sheet) · Testing feedback forms in Task 2.3 · Reflection on the focus group in Task 2.3 · Participation in the focus group (Refer to Marking Sheet)		☐	☐	☐
Demonstrated ability to: · Follow up with stakeholders following presentation · Evaluate presentation and identify areas for improvement This is evidenced by: · Peer Review forms in Task 2.2.4 · Meeting minutes in Task 2.2.5 · Email to the CEO in Task 2.2.6 · Reflection – Meeting with stakeholders in Task 2.2.3 · Testing feedback forms in Task 2.3 · Reflection on the focus group in Task 2.3 · Email to the CEO in Task 2.3		☐	☐	☐
The student lead the focus group (Role-Play): · Explained the objective of the focus group presentation · Presented the finalised promotional message and mood board · Ensured participation and engagement from the focus group · Used active listening and questioning to seek information and confirm understanding · Adapted communication style to build trust with the focus group · Created a positive environment during the focus group · Answered questions from the focus group and provided relevant information · Collected feedback from the focus group Feedback in Comments.		☐	☐	☐
When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task.		☐	☐	☐
Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
Student Name:
Assessor Name: Assessor Signature: Date:

Table of Content

Student Declaration. 2

Task 2 – Communicate with influence. 10

Task 2.1 Meeting with the Marketing Team… 15

Task 2.2 Present to and negotiate the draft work with relevant stakeholders. 19

Task 2.3 Present to a focus group. 27

References. 31

Task 2 – Communicate with influence

Task summary and instructions
What is this assessment task about?	Refer to and read the documents saved in a separate folder: MMI company profile and project task Policies and Procedures You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives). The Board of Directors (BoD) has allocated 3 million dollars to the project. Project duration: 1 year. You can employe four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed) The project includes: Finding premises in Sydney CBD ( 800-1000 square metres, onsite parking for staff, natural light) Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities Rent the premise Obtain necessary permits Source architect and building company Source and buy furniture and equipment Liaise with the architect and building company The project steering committee is composed of: Mr Eli Brown – Non-executive Director Mr Leonard Black – CFO Academic Manager (Jacob Graham) The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor. Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS). The Project Manager is going on maternity leave, and her replacement won’t start for another four weeks. As you are in charge of the new campus project, the CEO asked you to assist the marketing team in developing the following: · A promotional message to advertise the new campus in Sydney · A mood board to inspire the design of a new website dedicated to the new campus This assessment requires you to: · Work in collaboration with the marketing team to draft your promotional message and mood board · Present your draft work to relevant stakeholders for feedback and approval · Negotiate changes to the promotional message and mood board · Present and test the finalised work using a focus group The above activities will require the skills and knowledge learned in this unit of competency. Please note that the performance evidence for this unit requires you to: A. participate in and lead at least two meetings B. prepare and make a presentation to two different groups This task comprises of the following assessment methods: o Product-based ☒ o Direct observation of Role-Play ☒ o Case Study ☐ o Other (specify) ☐ It has been designed to evaluate your ability to/competency in: · Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures · Identify information that may be subject to confidentiality and manage appropriately · Identify information needs of audience and prepare a position in line with purpose of communication · Identify the need for meeting and schedule according to stakeholder availability · Prepare meeting materials and distribute to stakeholders · Conduct meeting and contribute to discussions · Seek consensus on meeting objectives · Summarise outcomes of meetings and distribute to stakeholders · Identify forums to present according to organisational objectives · Determine tone, structure, style of communication and presentation according to target audience · Prepare presentation according to desired outcomes · Provide an opportunity for audience to ask questions · Follow up with stakeholders following presentation · Evaluate presentation and identify areas for improvement · Identify objectives of negotiation, and needs and requirements of stakeholders · Identify and document potential issues and problems · Prepare positions and supporting arguments according to objectives · Communicate with stakeholders, and establish areas of common ground and potential compromise · Confirm and document outcomes of negotiation Your assessor will be looking for demonstrated evidence of your competency in the above. You are required to address the following: · Task 2.1 Meeting with the Marketing Team Meet with the marketing team to brainstorm ideas about the assigned task · Task 2.2 Present to and negotiate the draft work with relevant stakeholders Present the draft work to stakeholders during a meeting Negotiate changes, improvements and approval · Task 2.3 Present to a focus group Present the finalised work to a focus group for testing Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.
What do I need to do to complete this task satisfactorily?	· submit the completed assessment tasks, according to instructions, · complete the tasks with sufficient detail and present them in a professional manner, · use your own words and reference sources appropriately, · meet the word count where required, · use the scenario provided, · use the templates provided where required, · for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, · if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
Specifications	You must deliver/participate in: · Meeting with the marketing team (Role-Play) in week 3 · Meeting with relevant stakeholders in week 4 (Role-Play) · Presentation for the focus group in week 5 (Role-Play) You must submit to GOALS · Meeting agenda x 2 · Email to the marketing team · Meeting preparation table · Reflection – meeting with the Marketing Team · Meeting minutes x 2 · Email to the CEO x 3 · Email to stakeholders · Meeting, presentation and negotiation – preparation table · PowerPoint x 2 · Reflection – Meeting with stakeholders · Peer Review forms · Focus group presentation · Testing feedback forms · Reflection on the focus group
Resources and equipment	• Computer with Internet access • Access to Microsoft Office suites or similar software • Learning material • Scenario for assessment as provided • Appendices as provided • Relevant policies and procedures as provided • Templates as provided
Re-submission opportunities	You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Task summary and instructions

What is this assessment task about?

Refer to and read the documents saved in a separate folder:

MMI company profile and project task
Policies and Procedures

You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).

The Board of Directors (BoD) has allocated 3 million dollars to the project.
Project duration: 1 year.
You can employe four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed)

The project includes:

Finding premises in Sydney CBD ( 800-1000 square metres, onsite parking for staff, natural light)

Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities

Rent the premise
Obtain necessary permits
Source architect and building company
Source and buy furniture and equipment
Liaise with the architect and building company

The project steering committee is composed of:

Mr Eli Brown – Non-executive Director
Mr Leonard Black – CFO
Academic Manager (Jacob Graham)

The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor.

Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS).

The Project Manager is going on maternity leave, and her replacement won’t start for another four weeks. As you are in charge of the new campus project, the CEO asked you to assist the marketing team in developing the following:

· A promotional message to advertise the new campus in Sydney

· A mood board to inspire the design of a new website dedicated to the new campus

This assessment requires you to:

· Work in collaboration with the marketing team to draft your promotional message and mood board

· Present your draft work to relevant stakeholders for feedback and approval

· Negotiate changes to the promotional message and mood board

· Present and test the finalised work using a focus group

The above activities will require the skills and knowledge learned in this unit of competency.

Please note that the performance evidence for this unit requires you to:

A. participate in and lead at least two meetings

B. prepare and make a presentation to two different groups

This task comprises of the following assessment methods:

o Product-based ☒

o Direct observation of Role-Play ☒

o Case Study ☐

o Other (specify) ☐

It has been designed to evaluate your ability to/competency in:

· Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures

· Identify information that may be subject to confidentiality and manage appropriately

· Identify information needs of audience and prepare a position in line with purpose of communication

· Identify the need for meeting and schedule according to stakeholder availability

· Prepare meeting materials and distribute to stakeholders

· Conduct meeting and contribute to discussions

· Seek consensus on meeting objectives

· Summarise outcomes of meetings and distribute to stakeholders

· Identify forums to present according to organisational objectives

· Determine tone, structure, style of communication and presentation according to target audience

· Prepare presentation according to desired outcomes

· Provide an opportunity for audience to ask questions

· Follow up with stakeholders following presentation

· Evaluate presentation and identify areas for improvement

· Identify objectives of negotiation, and needs and requirements of stakeholders

· Identify and document potential issues and problems

· Prepare positions and supporting arguments according to objectives

· Communicate with stakeholders, and establish areas of common ground and potential compromise

· Confirm and document outcomes of negotiation

Your assessor will be looking for demonstrated evidence of your competency in the above.

You are required to address the following:

· Task 2.1 Meeting with the Marketing Team

Meet with the marketing team to brainstorm ideas about the assigned task

· Task 2.2 Present to and negotiate the draft work with relevant stakeholders

Present the draft work to stakeholders during a meeting
Negotiate changes, improvements and approval

· Task 2.3 Present to a focus group

Present the finalised work to a focus group for testing

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.

What do I need to do to complete this task satisfactorily?

· submit the completed assessment tasks, according to instructions,

· complete the tasks with sufficient detail and present them in a professional manner,

· use your own words and reference sources appropriately,

· meet the word count where required,

· use the scenario provided,

· use the templates provided where required,

· for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

· if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

Specifications

You must deliver/participate in:

· Meeting with the marketing team (Role-Play) in week 3

· Meeting with relevant stakeholders in week 4 (Role-Play)

· Presentation for the focus group in week 5 (Role-Play)

You must submit to GOALS

· Meeting agenda x 2

· Email to the marketing team

· Meeting preparation table

· Reflection – meeting with the Marketing Team

· Meeting minutes x 2

· Email to the CEO x 3

· Email to stakeholders

· Meeting, presentation and negotiation – preparation table

· PowerPoint x 2

· Reflection – Meeting with stakeholders

· Peer Review forms

· Focus group presentation

· Testing feedback forms

· Reflection on the focus group

Resources and equipment

• Computer with Internet access

• Access to Microsoft Office suites or similar software

• Learning material

• Scenario for assessment as provided

• Appendices as provided

• Relevant policies and procedures as provided

• Templates as provided

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Complete the following activities:

You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).

The Marketing Manager is going on maternity leave, and her replacement won’t start for another four weeks. As you are in charge of the new campus project, the CEO asked you to assist the marketing team in developing the following:

A promotional message to advertise the new campus in Sydney
A mood board to inspire the design of a new website dedicated to the new campus

This assessment requires you to:

Work in collaboration with the marketing team to draft your promotional message and mood board
Present your draft work to relevant stakeholders for feedback and approval
Negotiate changes to the promotional message and mood board
Present and test the finalised work using a focus group

Task 2.1 Meeting with the Marketing Team

Schedule a time with the trainer and assessor in week 3 of class to meet with the marketing team (played by a group of classmates). This is a Role-Play.

The meeting is about brainstorming ideas for the promotional message and the mood board.

The trainer and assessor will validate that the meeting took place and provide feedback on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.

Organise the meeting (20-30 minutes)

Stakeholders availability is as follows:

Team Member	Role	Availability
Jason	Content Writer	Monday 10-12 Tuesday 16-17 Thursday 10-13 Friday 15-16
Maria	Marketing Officer	Monday 9-10 Wednesday 13-14 Thursday 12-13
Logan	Social Media Officer (Part-Time)	Wednesday 16-17 Thursday 12:30-13:30 Friday 12-13

Develop a meeting agenda (Template 1).

Include 3-4 agenda items, consider staff availability when scheduling a time for the meeting.

Template 1 -Meeting Agenda

Meeting Agenda
Meeting Title	Negotiation of the promotional design message
Date and Time	03-04-2022
Location	Conference hall
Attendees	Maria, Logan, Jason
Content
Items for discussion	Presenter	Duration
Sharing opinions for promotional messages	Maria	7 mins
Sharing viewpoints for mood board	Maria	6 mins
Discussion on the effects of requirements and needs of marketing concerning the competitor’s websites	Logan	5 mins
Validation behind the promotional messages and requirements	Jason	4 mins
Review of Action Items from the previous meeting	NA
Proposals for the next meeting agenda		3 mins

Write an email to the team to inform them about the meeting.

Attach the meeting agenda and mention any other relevant meeting material in the message body (example: link to competitors’ website).

Use Template 2.

The email text should be grammatically correctand written in an appropriate (polite, business-like) style.

(50-100 words)

Template 2 -Email

Email to Marketing Team

To: Jack, Jassie, Harry

Cc:

Bcc:

Subject: Activities of promotion

Date email is sent: 01-04-2022

Attachments:

Respected marketing team,
This mail is done to inform you that there is the task given by the CEO to advertise the program of leadership and management and to develop the promotional message. The initial drafting of this task will be done. The meeting agenda will be providing an attractive vision and brainstorming ideas. Please ask the query or question if any through the mail.Kind regardsMarketing manager

Prepare for the meeting

Reflect on the meeting requirements and prepare for the meeting. Complete the table below:

Meeting preparation
Authority to present What is your authority to organise and facilitate this meeting?	Chairperson
Compliance Identify any compliance requirements (2-3). For instance: · Information subject to confidentiality · Adherence to policy and procedures · WHS considerations	1) Expectation of the board of directors. 2) Quality standards of MMI 3) Confidential information that is maintained by the attendees.
Information needs What do participants need to know? What is the purpose of the meeting? (2-3 key items)	The idea-generating is the meeting of the purpose for the leadership development of the marketing diploma for drafting the international students about the promotional message and the institution website mood board (Edwards, et al.,2015).
Position Describe your position in line with the purpose of the meeting. For example, how will you ensure that the meeting has clear outcomes? How will you allow everybody to engage in the brainstorming? (30-50 words)	There is a clear agenda and ensured meeting outcomes of the allocated goals and timeframe of the complaint about the items. The advance information is provided by the participants about the expectations and the meeting agenda.

Meeting preparation

Authority to present

What is your authority to organise and facilitate this meeting?

Chairperson

Compliance

Identify any compliance requirements (2-3).

For instance:

· Information subject to confidentiality

· Adherence to policy and procedures

· WHS considerations

1) Expectation of the board of directors.

2) Quality standards of MMI

3) Confidential information that is maintained by the attendees.

Information needs

What do participants need to know? What is the purpose of the meeting? (2-3 key items)

The idea-generating is the meeting of the purpose for the leadership development of the marketing diploma for drafting the international students about the promotional message and the institution website mood board (Edwards, et al.,2015).

Position

Describe your position in line with the purpose of the meeting. For example, how will you ensure that the meeting has clear outcomes? How will you allow everybody to engage in the brainstorming? (30-50 words)

There is a clear agenda and ensured meeting outcomes of the allocated goals and timeframe of the complaint about the items. The advance information is provided by the participants about the expectations and the meeting agenda.

Conduct the meeting (20-30 minutes)

Facilitate the meeting with the marketing team:

Explain the meeting objectives and seek consensus
Assign roles such as the meeting chair and note-taker
Facilitate the brainstorming
Make sure that all team members participate actively
Lead the meeting to achieve clear outcomes
Use active listening and questioning to seek information and confirm understanding
Adapt your communication style to build trust with the team
Create a positive work environment during the meeting

Reflect on the meeting and answer the questions in the table below.

(50-100 words in total)

Reflection – meeting with the Marketing Team
How did you take notes during the meeting?	In the format of the minutes, the meeting notes can be taken.
Who chaired the meeting?	Manager of marketing
How did you facilitate the meeting? Provide an example.	The meeting can be facilitated and there is a visible clear agenda. The meeting is started with the use of a warm welcome for the specified requirements. The protocols and the meeting agenda were promoted and the ideas are shared and the views are promoted.
What did you do well? What could you improve?	The meeting agenda is maintained and the followed protocols are effective. There are engaged participants and the discussion of the items.

Write the meeting minutes

Record the meeting minutes using Template 3.

Template 3 -Meeting Minutes

Meeting Minutes
Meeting Title	Designing the promotional message and mood board discussion
Date and Time	01-04-2022 9:00 to 9:30
Location	Conference hall
Attendees	Marketing Manager, Jassie, Jack, Harry, and Oliver
Apologies
Summary of Discussion
Shortlisting ideas	The ideas are shortlisted and facilitated by the marketing manager by sharing the ideas and views of the individual.
The promotional message ideas are shared	The content ideas are discussed by Jassie on the promotional message structure and the feedback and inputs are provided by Oliver and Jack (Ejimabo, 2015).
Marketing impact discussion	The marketing analysis is presented by the marketing manager with the main highlights and competitor websites.
Action Items
	Responsibility	Deadline
Draft design, idea refining, and mood board design	Harry	01-04-2022
The marketing strategies can be created	Jack	01-04-2022

Inform stakeholders of the outcome of the meeting

Write an email to the CEO, Ms Deborah Red, to inform her about the ideas brainstormed during the meeting and your choice with the promotional message and mood board.

Include a draft of the promotional message and mood board in the message body. Please note that the mood board can be as simple as a collage of images.

Attach the meeting minutes to the email.

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(60-100 words)

Template 2 -Email

Email to the CEO

To: Ms. Deborah Red

Cc:

Bcc:

Subject: Design of promotional message and mood board outcome

Date email is sent: 01-04-2022

Attachments:Meeting minutes

Respected Ms. Red,

This mail is written to inform you that there is concerning the progress of the assigned task. The meeting is conducted by the marketing team and the opinions and ideas are shared and it will be very helpful in the plan development and establishment. The information and the ideas are provided by the participants and there will be mood boards and promotional messagesthrough the impacts.

Kind regards

Marketing manager

Meeting Minutes
Meeting Title	Designing the promotional message and mood board discussion
Date and Time	01-04-2022 9:00 to 9:30
Location	Conference hall
Attendees	Marketing Manager, Jassie, Jack, Harry, and Oliver
Apologies
Summary of Discussion
Shortlisting ideas	The ideas are shortlisted and facilitated by the marketing manager by sharing the ideas and views of the individual.
The promotional message ideas are shared	The content ideas are discussed by Jassie on the promotional message structure and the feedback and inputs are provided by Oliver and Jack.
Marketing impact discussion	The marketing analysis is presented by the marketing manager with the main highlights and competitor websites (Dike, et al.,2015).
Action Items
	Responsibility	Deadline
Draft design, idea refining, and mood board design	Harry	01-04-2022
The marketing strategies can be created	Jack	01-04-2022

Task 2.2 Present to and negotiate the draft work with relevant stakeholders

Schedule a time with the trainer and assessor in week 4 of class to meet with relevant stakeholders (played by a group of classmates). This is a Role-Play.

The meeting is about :

Presenting your draft work for the promotional message and the mood board
Gather feedback and input from stakeholders
Negotiate changesand improvements
Obtain approval

The trainer and assessor will validate that the meeting took place and provide feedback on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.

Organise the meeting (20-30 minutes)

Stakeholders availability is as follows:

Stakeholder	Role	Availability
Deborah Red	CEO	Tuesday 11-12 Thursday 16-17
Leonard Black	CFO	Monday 12-13 Wednesday 10-11 Thursday 15-17
Taylor Duncan	Academic Manager	Monday 12-14 Tuesday 10-12 Thursday 12-17 Friday 9-10

Develop a meeting agenda (Template 1).

Include 3-4 agenda items, consider staff availability when scheduling a time for the meeting.

Template 1 -Meeting Agenda

Meeting Agenda
Meeting Title	Improvements in mood board feedback and promotional message
Date and Time	01-03-2022 15:30 – 14:00
Location	Conference call
Attendees	Marketing Manager, Deborah Red, Taylor Duncan, Leonard Black
Content
Items for discussion	Presenter	Duration
<Add Item>	Marketing manager	12 minutes
<Add Item>	Marketing manager	10 minutes
<Add Item>	Academic manager, CFO, CEO, Manager of marketing	12 minutes
Review of Action Items from the previous meeting	NA
Proposals for the next meeting agenda	Manager of marketing	4 minutes

Write an email to the stakeholders to inform them of the meeting.

Attach the meeting agenda and mention any other relevant meeting material in the message body (example: link to competitors’ website).

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(50-100 words)

Template 2 -Email

Email to Stakeholders

To: Marketing manager, Academic manager, CFO, CEO

Cc:

Bcc:

Subject: Negotiation and presentation of the promotional strategies and the draft work of the management program of the leadership Diploma.

Date email is sent: 01-04-2022

Attachments: Meeting Agenda

Respected stakeholders,

This mail is done to invite you to the marketing team meeting the draft will be negotiated and presented and the promotional strategies work of the management program of the leadership.

The feedback will be gathered during the meeting and the aim will be gained, the necessary changes will be negotiated with the stakeholders and the approval will be taken ultimately.

The place of the meeting will be the conference hall on 4^th April 2022 and it will be conducted between 5 to 6 pm.

Kind regards,

Marketing manager

Prepare for the meeting

Reflect on the meeting requirements and prepare for the meeting, the negotiation and the presentation.

Assume the following:

The implementation of your proposal for the promotional message and the website would be 10% over budget. The CFO does not want to run any project over budget.
The CFO is detailed oriented; he likes facts and data; he is efficient and to the point. He is not a risk-taker.
The Academic Manager is not assertive but responsive; she values the quality of the courses. She is a low-risk taker and compliance-driven. She can be over-sensitive, emotional and sometimes dramatic.
The CEO is a risk-taker, decisive and determined. She is strong-minded. She can be impatient, inflexible, and a poor listener.
The CEO would be happy to spend additional money on your proposal, but she knows that the board would not accept a higher budget.
The CEO wants an engaging and professionally structured presentation.

When conducting the meeting, please note that your classmates will play their roles based on the scenario described above.

Complete the table below:

Meeting, presentation and negotiation – preparation
Authority to present What is your authority to organize and present in this meeting?	There is the responsibility of the marketing manager for promoting the brands, products, services, and business because they are the in-charge of the pricing strategies and development marketing.
Compliance Identify any compliance requirements (2-3). For instance: · Information subject to confidentiality · Adherence to policy and procedures · WHS considerations	The requirements of compliance are – 1) Expectations of the board of director 2) Quality standards of MMI 3) Company procedures and policies
Information needs What do the stakeholders need to know? What is the purpose of the meeting? (2-3 key items)	1) The importance will be emphasized of trying better ways and new ways of approaching the customers. 2) The different objectives are known by the participants, as also the vision, values, and courses of the company (Liphadzi, et al.,2017).
Position Describe your position in line with the purpose of this meeting. For example, how can you influence the stakeholders to approve your draft work? (30-50 words)	The overview is professionally organized is included critically and it contains the information and statistical statistics, and the importance of developing the new processes and new systems. There is a need for good communication, emotional control, and stress management.
Forum Outline the forum of choice for the presentation, including details. For instance, how the meeting will be structured.	The issues overview will begin in the meeting for the discussion, and presentation room, the questions, reviews, comments and time will be followed.
Communication Determine and outline the tone, structure and style of communication of the presentation according to the target audience.	According to meeting arrangements, format, sound, target audience will be straightforward, respectful, constructive, and formal.
Presentation Prepare a brief PowerPoint presentation (5-6 slides) to present the promotional message and the mood board. Include a slide for Q&A.	PowerPoint 1
Objectives of the negotiation Identify the objectives of the negotiation during the meeting (2-3)	1) The cordial relationship will be developed with the company stakeholders. 2) To settle a reasonable budget and fair budget.
Needs and requirements from stakeholders Identify needs and requirements from stakeholders (4-5). Hint: refer to the scenario provided and the Case Study in Appendix 1.	1) The local clients base will be increased by attending the accredited courses. 2) for expanding the operation business to Sydney, and the experience of the company and demand will be increased by incorporating training. 3) The course offering will be expanded with the use of new qualifications and the registration course. 4) the offering can be expanded by repacking the business courses to international students.
Issues and problems Identify potential issues and problems. (3-4)	1) There is no budget agreement by CFO. 2) The mood board and proposal massage are not approved by the academic manager. 3) The mood board and proposal massage are not approved by the CFO
Position and supporting arguments Prepare position and supporting arguments for the negotiation.	There is online research in every school. For the students, the appealing website is the type of key factor.

Meeting, presentation and negotiation – preparation

Authority to present

What is your authority to organize and present in this meeting?

There is the responsibility of the marketing manager for promoting the brands, products, services, and business because they are the in-charge of the pricing strategies and development marketing.

Compliance

Identify any compliance requirements (2-3).

For instance:

· Information subject to confidentiality

· Adherence to policy and procedures

· WHS considerations

The requirements of compliance are –

1) Expectations of the board of director

2) Quality standards of MMI

3) Company procedures and policies

Information needs

What do the stakeholders need to know? What is the purpose of the meeting? (2-3 key items)

1) The importance will be emphasized of trying better ways and new ways of approaching the customers.

2) The different objectives are known by the participants, as also the vision, values, and courses of the company (Liphadzi, et al.,2017).

Position

Describe your position in line with the purpose of this meeting. For example, how can you influence the stakeholders to approve your draft work? (30-50 words)

The overview is professionally organized is included critically and it contains the information and statistical statistics, and the importance of developing the new processes and new systems. There is a need for good communication, emotional control, and stress management.

Forum

Outline the forum of choice for the presentation, including details. For instance, how the meeting will be structured.

The issues overview will begin in the meeting for the discussion, and presentation room, the questions, reviews, comments and time will be followed.

Communication

Determine and outline the tone, structure and style of communication of the presentation according to the target audience.

According to meeting arrangements, format, sound, target audience will be straightforward, respectful, constructive, and formal.

Presentation

Prepare a brief PowerPoint presentation

(5-6 slides) to present the promotional message and the mood board.

Include a slide for Q&A.

PowerPoint 1

Objectives of the negotiation

Identify the objectives of the negotiation during the meeting (2-3)

1) The cordial relationship will be developed with the company stakeholders.

2) To settle a reasonable budget and fair budget.

Needs and requirements from stakeholders

Identify needs and requirements from stakeholders (4-5). Hint: refer to the scenario provided and the Case Study in Appendix 1.

1) The local clients base will be increased by attending the accredited courses.

2) for expanding the operation business to Sydney, and the experience of the company and demand will be increased by incorporating training.

3) The course offering will be expanded with the use of new qualifications and the registration course.

4) the offering can be expanded by repacking the business courses to international students.

Issues and problems

Identify potential issues and problems. (3-4)

1) There is no budget agreement by CFO.

2) The mood board and proposal massage are not approved by the academic manager.

3) The mood board and proposal massage are not approved by the CFO

Position and supporting arguments

Prepare position and supporting arguments for the negotiation.

There is online research in every school. For the students, the appealing website is the type of key factor.

Conduct the meeting (20-30 minutes)

Facilitate the meeting with the stakeholders:

Explain the meeting objectives and seek consensus
Assign roles such as chair and note-taker
Facilitate the conversation
Ensure participation and engagement from stakeholders
Lead the meeting to achieve clear outcomes
Use active listening and questioning to seek information and confirm understanding
Adapt your communication style to build trust with the team
Create a positive work environment during the meeting
Present the promotional message and the mood board
Answer questions from stakeholders and provide relevant information
Establish areas of common ground and potential compromise
Manage the stakeholders’ different personalities and expectations
Negotiate changes and improvements
Achieve consensus and obtain approval for the promotional message and the mood board

Reflect on the meeting and answer the questions in the table below.

(100-150 words in total)

Reflection – Meeting with stakeholders
How did you take notes during the meeting?	The written document is made of the summary and the agenda key points, and also the stakeholder’s feedback, suggestions, and recommendations.
Who chaired the meeting?	Manager of the marketing
How did you facilitate the meeting? Provide an example.	Meeting objective clearly articulated, the overview is provided to the stakeholders by me, with the project necessity.
What negotiation technique/s did you use? Why?	The professional structured presentation is used and it also includes the facts, information, evidence, and statistical data.
What was the tone of your presentation? How did you positively influence stakeholders?	The structure, style, and tone of the meeting for targeting the audience in a direct, polite, positive, and formal way.
What did you do well? What could you improve?	There was an effective and smooth meeting, and my time management needs to be improved.

Peer- review

Provide the stakeholders with the feedback report form (Template 4) before the presentation, in soft or hard copy, to take notes.
Ask your classmates to complete the feedback report, sign and date.
Provide evidence that the feedback reports were completed: a scanned copy of the forms attached to your submission.
Take the feedback received into consideration and finalise the promotional message and the mood board to present to the focus group in Task 2.3.

Template 4 -Feedback Report

Peer Review Form
Full Name and signature of the student completing the peer review.	Full Name: Signature:
Date
The Project Manager facilitated the meeting effectively by encouraging participation and feedback.	Strongly Agree	Agree		Neutral		Disagree			Strongly Disagree
		ü
The Project Manager demonstrated positive reception of ideas and acknowledged suggestions, improvements and feedback.	Strongly Agree	Agree		Neutral		Disagree			Strongly Disagree
		ü
The presentation was engaging, informative and professionally delivered.	Strongly Agree	Agree		Neutral		Disagree			Strongly Disagree
		ü
The Project Manager established a relationship of mutual trust and respect with the stakeholders.	Strongly Agree	Agree		Neutral		Disagree			Strongly Disagree
		ü
The Project Manager negotiated effectively with the stakeholders.	Strongly Agree	Agree		Neutral		Disagree			Strongly Disagree
		ü
The Project Manager used active listening and questioning when discussing and clarifying information and to confirm understanding.	Strongly Agree	Agree		Neutral		Disagree			Strongly Disagree
		ü
The outcome of the meeting was….	Exceptional	Excellent	Very Good		Good		Fair	Poor		Very Poor
The outcome of the meeting was….			ü
Overall, the meeting was …	Exceptional	Excellent	Very Good		Good		Fair	Poor		Very Poor
Overall, the meeting was …			ü
Feedback about organising and facilitating the meeting. (30-50 words)	The structure of the team can be better for time management and there needs to be work done in order by the moderator or the presenter.
Feedback about negotiation skills. (30-50 words)	Having effective skills in negotiation, confusion, and misunderstanding can be reduced what is aroused because there is a lack of information or explanation.
Feedback about the presentation. (30-50 words)	There was a well-structured presentation and organized and it was easy to read and understand (Hechanova, et al.,2018).

Write the meeting minutes

Record the meeting minutes using Template 3.

Template 3 -Meeting Minutes

Meeting Minutes
Meeting Title	Presentation of the mood board and proposed message of marketing.
Date and Time	01-04-2022 15:00 to 15:30
Location	Conference hall
Attendees	Taylor Duncan, Leonard Black, Deborah Red
Apologies	NA
Summary of Discussion
Draft presentation for mood board and promotional message	1) There were images in topics for support. 2) The use of sample pamphlets and PPT are used.
Q&A and feedbacks	1) The suggestion was considered. 2) The feedback and suggestions were provided by the participants.
Action Items
	Responsibility	Deadline
The promotional message can be improved	Team of marketing	05-04-2022
The mood board can be improved	Team of marketing	05-04-2022

Inform stakeholders of the outcome of the meeting

Write an email to the CEO, Ms Deborah Red, to summarise the outcome of the meeting.

Summarise the agreed changes and improvements, and describe the actions taken to implement the agreed changes.

Attach the meeting minutes to the email.

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(60-100 words)

Template 2 -Email

Email to the CEO

To: Ms. Deborah Red

Cc:

Bcc:

Subject: Further actions and agreed improvements and changes

Date email is sent:01-04-2022

Attachments: Meeting minutes

Respected Ms. Red,

The mail is done to inform you that the improvements and changes have been made that are used for fulfilling the task requirements. The research is conducted and the social media importance is explained for emphasizing the investing necessity of the area. The respective actions will be taken for meeting the recommendations. the meeting minutes are attached below.

Kind regards

Marketing manager

Meeting Minutes
Meeting Title	Presentation of the mood board and proposed message of marketing.
Date and Time	01-04-2022 15:00 to 15:30
Location	Conference hall
Attendees	Taylor Duncan, Leonard Black, Deborah Red
Apologies	NA
Summary of Discussion
Draft presentation for mood board and promotional message	1) There were images in topics for support. 2) The use of sample pamphlets and PPT are used.
Q&A and feedbacks	1) The suggestion was considered. 2) The feedback and suggestions were provided by the participants.
Action Items
	Responsibility	Deadline
The promotional message can be improved	Team of marketing	05-04-2022
The mood board can be improved	Team of marketing	05-04-2022

Task 2.3 Present to a focus group

This task requires you to test the finalised promotional message and mood board with a focus group.

Schedule a time with the trainer and assessor in week 5 of class and present the finalised work to a group of classmates who will play the role of prospective students (target group in the focus group) in simulated work conditions.This is a Role-Play.

Duration: 15-20 minutes.

The trainer and assessor will evaluate your performance during the Role-Play and provide feedback on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.

Before the presentation

Plan for the presentation. Complete the table below:

Focus group presentation – preparation
Authority to present What is your authority to organise and present to the focus group?	The responsibility of the marketing manager is to promote the business, brands, products, and services (Mládková,2012).
Compliance Identify any compliance requirements (2-3). For instance: · Information subject to confidentiality · Adherence to policy and procedures · WHS considerations	1) Expectations of international students 2) Company procedure and policies
Information needs What does the focus group need to know? What is the purpose of the focus group? (2-3 key items)	1) The program’s importance needs to be understood by the participants. 2) the company objectives and vision should be known by the participants.
Position Describe your position in line with the purpose of communication. For example, how can you collect unbiased and objective feedback from the focus group? (30-50 words)	There should be a polite, constructive, and formal meeting arrangement for the target audience.
Forum Outline the forum of choice for the presentation, including details. For instance, how the testing will be structured.	The explanation of the topics will be done first about the topics.
Communication Determine and outline the tone, structure and style of communication of the presentation to the focus.	The tone of this meeting should be according to the audience.
Presentation Prepare a brief PowerPoint presentation (5-6 slides) to present the finalised promotional message and the mood board to the focus group. Include a slide for Q&A.	PowerPoint 2

Focus group presentation – preparation

Authority to present

What is your authority to organise and present to the focus group?

The responsibility of the marketing manager is to promote the business, brands, products, and services (Mládková,2012).

Compliance

Identify any compliance requirements (2-3).

For instance:

· Information subject to confidentiality

· Adherence to policy and procedures

· WHS considerations

1) Expectations of international students

2) Company procedure and policies

Information needs

What does the focus group need to know? What is the purpose of the focus group? (2-3 key items)

1) The program’s importance needs to be understood by the participants.

2) the company objectives and vision should be known by the participants.

Position

Describe your position in line with the purpose of communication. For example, how can you collect unbiased and objective feedback from the focus group? (30-50 words)

There should be a polite, constructive, and formal meeting arrangement for the target audience.

Forum

Outline the forum of choice for the presentation, including details. For instance, how the testing will be structured.

The explanation of the topics will be done first about the topics.

Communication

Determine and outline the tone, structure and style of communication of the presentation to the focus.

The tone of this meeting should be according to the audience.

Presentation

Prepare a brief PowerPoint presentation

(5-6 slides) to present the finalised promotional message and the mood board to the focus group.

Include a slide for Q&A.

PowerPoint 2

Prepare to provide the testing feedback form (Template 5) to each participant in the focus group (soft or hard copy).

Template 5 -Testing feedback form

Testing Feedback Form
Date: Name of the student providing feedback:
Thank you for participating in this focus group. You will be presented with a promotional message for the new campus in Sydney and a mood board for a website promoting the campus to prospective studentsstudents. Please answer the questions below and let us know what we are doing right and what we can improve.
Question	Your answer
Describe your first impression of the promotional message about the new campus in 3 words.	I like it.
Would the message lead you to find out more about the school and campus?	Y ☐ N ☐
How would you describe the tone of the message? Use one adjective that best describes it.	Polite
Would you visit the campus based on the appeal of the promotional message?	Y ☐ N ☐
When looking at the mood board, what did you think (tick all that applies):	I liked the colours Y ☐N ☐ Why?
	The design is appealing Y ☐N ☐ Why?
	I would explore the website Y ☐N ☐ Why?
	Would you change anything? Y ☐N ☐ If yes, what?
What caught your attention in the mood board? Why?	Images because the explanation was done.
Do you have any questions, observations, or feedback that you would like to share?	Y ☐ N ☐ If yes, please provide your comments below:

During the presentation

Explain the objective of the focus group presentation
Present the finalised promotional message and mood board
Ensure participation and engagement from the focus group
Use active listening and questioning to seek information and confirm understanding
Adapt your communication style to build trust with the focus group
Create a positive environment during the focus group
Answer questions from the focus group and provide relevant information
Collect feedback from the focus group

After the presentation

Provide evidence that the feedback reports were completed: a scanned copy of the forms attached to your submission
Reflect on the presentation to the focus group and answer the questions in the table below.

(50-100 words in total)

Reflection – Meeting with stakeholders
How did you facilitate the focus group?	By inspiring and communicating with others with the use of a positive attitude.
What did you find most challenging during the presentation?	There is difficulty in engaging the attention and focus group interest.
Provide an example of a question you answered.	How do others differentiate the program?
What did you do well? What could you improve?	The appropriate techniques of communication will be used (Arnold, et al.,2015).

Write an email to the CEO, Ms Deborah Red, to summarise the focus group’s outcome.

Summarise the feedback received by the focus group and how you will follow up on that feedback.

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(50-100 words)

Template 2 -Email

Email to the CEO

To: Deborah Red and CEO

Cc:

Bcc:

Subject: The outcomes of focus group

Date email is sent:04-04-2022

Attachments:

Dear Ms. Deborah Red

This mail is hereby to inform you about the outcomes of the session of brainstorming and the procedures that we are going to take for anticipating and replying to your feedback.

We are excited to inform you that all the reactions are positive and the foreign students have shared their appreciation.

Because of our tone and promotional message, all the students were very fascinated and included in the mood board. Without the recommendations and suggestions gained from the customers and the company of marketing, this positive result would not have been obtained. We are satisfied with our outcomes and efforts.

We are looking forward to your valuable suggestion and feedback regarding this.

Regards

Marketing manager

References

Please include your references below:

Arnold, R., Fletcher, D., & Anderson, R. (2015). Leadership and management in elite sport: Factors perceived to influence performance. International journal of sports science & coaching, 10(2-3), 285-304.

Ejimabo, N. O. (2015). The influence of decision making in organizational leadership and management activities. Journal of Entrepreneurship & Organization Management, 4(2), 2222-2839.
Dike, V. E., Odiwe, K., Ehujor, D. M., & Dike, V. E. (2015). Leadership and management in the 21st century organizations: A practical approach. World Journal of Social Science Research, 2(2).

Hechanova, M. R. M., Caringal-Go, J. F., & Magsaysay, J. F. (2018). Implicit change leadership, change management, and affective commitment to change: Comparing academic institutions vs business enterprises. Leadership & organization development journal.

Liphadzi, M., Aigbavboa, C. O., &Thwala, W. D. (2017). A theoretical perspective on the difference between leadership and management. Procedia engineering, 196, 478-482.

Mládková, L. (2012). Leadership in management of knowledge workers. Procedia-Social and Behavioral Sciences, 41, 243-250.
Edwards, G., Schedlitzki, D., Turnbull, S., & Gill, R. (2015). Exploring power assumptions in the leadership and management debate. Leadership & Organization Development Journal.

Tolbert, P. S., & Hall, R. H. (2015). Organizations: Structures, processes and outcomes. Routledge.

Communicate with influence BSBCMM 511

Task 1

Student Declaration

To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the taskis all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Question	Marking Sheet – Assessor to complete. Did the student satisfactorily address each question as instructed:
	Completed satisfactorily
	S	NYS	DNS	Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
Student Name:
Assessor Name: Assessor Signature: Date:

Table of Content

Student Declaration.. 2

Task 1 – Knowledge Questionnaire. 5

Task 1 – Knowledge Questionnaire

Task summary and instructions
What is this assessment task about?	This assessment is a written questionnaire with a mix of objective and subjective questions. The questionnaire is designed to meetthe knowledge required to meet the unit requirements safely and effectively. The questions focus on the knowledge evidence required for this unit of competency: · industry, media and government organisations, events and communication channels that are relevant to the organisation · cross-cultural communication · techniques for negotiation, mediation, conflict resolution and incident de-escalation · structured and inclusive meeting procedures · organisational policies and procedures relevant to: presenting and negotiating leading and participating in meetings making presentations · communication tone, structure, style and impact on others · relevant organisational policies and procedures on confidentiality of information. Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.
What do I need to do to complete this task satisfactorily?	· submit your answers to the questions within the set timeframe, · answer all questions as instructed, · answer all questions using your own words and reference any sources appropriately, · all questions must be answered satisfactorily. It is advisable to: · review the questions carefully, · answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures), · further research the topics addressed in each question.
Specifications	You must submit to GOALS the · assessment coversheet, · answers to all questions, · references.
Resources and equipment	• computer with Internet access, • access to Microsoft Office suites or similar software, • learning material.
Re-submission opportunities	You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Task summary and instructions

What is this assessment task about?

This assessment is a written questionnaire with a mix of objective and subjective questions.

The questionnaire is designed to meetthe knowledge required to meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit of competency:

· industry, media and government organisations, events and communication channels that are relevant to the organisation

· cross-cultural communication

· techniques for negotiation, mediation, conflict resolution and incident de-escalation

· structured and inclusive meeting procedures

· organisational policies and procedures relevant to:

presenting and negotiating
leading and participating in meetings
making presentations

· communication tone, structure, style and impact on others

· relevant organisational policies and procedures on confidentiality of information.

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily?

· submit your answers to the questions within the set timeframe,

· answer all questions as instructed,

· answer all questions using your own words and reference any sources appropriately,

· all questions must be answered satisfactorily.

It is advisable to:

· review the questions carefully,

· answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

· further research the topics addressed in each question.

Specifications

You must submit to GOALS the

· assessment coversheet,

· answers to all questions,

· references.

Resources and equipment

• computer with Internet access,

• access to Microsoft Office suites or similar software,

• learning material.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answerall the questions below:

Question 1

Consider the following three organisations:

OzHarvesthttps://www.ozharvest.org/
Marriot Hotels https://www.marriott.com.au/default.mi
ANZ Bank https://www.anz.com.au/

For each organisation, identify the industry in which they operate, the media and government organisations they may liaise with, and events and communication channels they may use to promote their business.

Organisation	Industry	Media and government (3 in total/organisation)	Events and communication channels (3 in total/organisation)
OzHarvest	Profits is not generated	Council of city Various social media sites Newspaper as well as ATO	Events of Sponsorship Media of prints Events which are local
Marriot Hotels	Accommodation	Council of city Various social media sites Newspaper as well as ATO	Various conferencing Various channels of social media sites Media of prints
ANZ Bank	Financing	Council of city Various social media sites Newspaper as well as ATO	Flyers Events of networking Various workshops

Question 2

Address the following questions about cross-cultural communication:

Question	Answer
What is cross-cultural communication?	This technique of understanding both commonalities and differences across cultures in order to properly participate within such a particular setting is called cross communications.
List two (2) principles of cross-cultural communication.	Maintain a straightforward approach. There’s really no convincing need to make it even more difficult for either of you while using huge terms in a multidimensional debate. Maintain a clear approach (Veríssimo, 2021). Closed ended questions should be avoided. Avoid asking a question which requires a ‘yes’ or ‘no’ response. In many cultures, it is difficult or embarrassing to respond negatively.
Why is cross-cultural communication important? (30-50 words)	This same ability that communicates effectively faceted in today’s global corporate condition cannot be underestimated. We ought must know well ways successfully monitor cross premises as a coordination’s expert with just a background of thusly research.
List three (3) barriers to cross-cultural communication.	Various attitudes of making important decisions. Performing duties in an unique manner. A new way of looking at things.

Question 3

Address the following questions:

Question	Answer
Define negotiation. (30-50 words)	A negotiation is a crucial interaction that resolves a problem in a way that both parties find acceptable. Potential buyers and merchants, a firm and a prospective representation, or the governments of at least two countries could all engage in negotiations.
Define mediation. (30-50 words)	Mediation is just a systematic, ongoing game wherein a neutral person helps opposing individuals resolve dispute using specialised communications and negotiating strategies. All mediation attendees were prompted to take an actively portion throughout the development (Lo Presti & Marino, 2020).
Why is conflict resolution important in the workplace? (30-50 words)	Conflicts are unavoidable when individuals having different backgrounds, mindsets, and beliefs collaborate on such a project. Many of the advantages of dispute resolution that would emphasise its relevance are as follows: Make solid connections. Workers with effective conflict resolution abilities can lessen the friction that can harm their relationships. Individuals were prepared to communicate effectively without co-workers but also developing good keeps employees by fixing problems effectively a somewhat better diplomatic way (Veríssimo, 2021).
Why is it important to de-escalate incidents in the workplace? (30-50 words)	Regardless matter how wonderful their work place was and how strong a leader you get, it will be some until you are faced with just a conflict which needs to be settled. Everyone reacts to adversity in a unique manner. Some people are fearful of confrontation and avoid it at all costs.
Research, select and briefly outline four (4) techniques for negotiation, mediation, conflict resolution and incident de-escalation.	Technique	Outline (20-40 words/technique)
	Creating of goals	Goals can be set for a firm, for groups, or for individual. Staff will be able to participate in choice activities alongside management within those sorts of gatherings.
	Listening properly	Developing rapport through rebuilding relationships. Expressing a sense of apprehension. phrasing to demonstrate comprehension.
	Applying reflective comments	Display careful study but also interpretation from reputable sources; properly explain and characterise the concepts and techniques we’ve acquired during the semester (Lo Presti & Marino, 2020).
	De-escalation	With the help of proper maintenance and proper management inside the organization and appropriate method help to complete the task within the organization.

Question 4

Address the following questions:

Question	Answer
What is an inclusive meeting?	In the inclusive meeting, there is the chance of contribution and there is equal weight of the voices.
What is a structured meeting?	The visual ads are used in the structured meeting and the experts of the team for increasing the outcomes, deliverables, outputs, and decision quality.
Select and outline three (3) structured and briefly inclusive meeting procedures you could use when managing meetings.	Procedure	Outline (30-50 words/procedure)
	Annual general meeting	This meeting is held annually in the organization. There is a high-profile affair in the meetings. The planning and thoughts are also required in this meeting.
	Ineffective and effective meeting	There are clear objectives and purposes in the effective meeting and the ineffective meeting are held when there is no requirement for the meeting.
	Extraordinary general meeting	It is the type of general meeting in which urgent matters are dealt with, and a resolution is required between the AGMs.

Question 5

Review the policies and procedures folder provided.

Review the following policies and procedures:

Meeting procedures
Communication policy
Information management policy
Marketing policy

Briefly outline the structure and content of each of the policies and procedures, and explain how they may relate to one or more of the following:

Presenting and negotiating
Leading and participating in a meeting
Making a presentation
Confidentiality of information

Policies and procedures	Outline (40-80 words/policy and procedures)
Meeting procedures	The meeting procedures have some of the normal requirements and all the formal meetings are held according to the legislation and regulations and the notices and purposes are there for each of the meetings (Whyte, 2013).
Communication policy	Communication policy is the set of opinions that regulates all the movements of the infrastructure inside and outside the organization.
Information management policy	This policy is the set of all rules and legislations for many distinct contents. This policy allows regulation tools of the workplace.
Marketing policy	This policy is the set of entire principles explained in the particular Brand and Product marketing manual that has been provided to the individual with license with the agreement’s execution (Whyte, 2013).

Question 6

Explain how the communication tone, structure and style may impact others. Provide an example of each.

Question	Answer
Explain how the communication tone, structure and style may impact others. (40-80 words)	While communicating with other individuals, our tone explains and also sends the message. The idiom was easy as “I do not know” could be taken in several distinct manners relying on how we select to prompt it. Our tone could just not only influence how individuals notice us but also their inclination to hear us – mainly in the organization (Whyte, 2013).
Examples	Communication…	Example
	Tone	Emotional, intimate, serious, confident, arrogant, humorous etc.
	Structure	External, internal, downward, formal, informal, lateral
	Style	Passive, aggressive, and assertive (Whyte, 2013).

References

Please include your references below:

Lo Presti, L., & Marino, V. (2020). Is online public engagement a new challenge in the university communication plan? A managerial perspective. Studies in Higher Education, 45(7), 1380-1397.

Veríssimo, F. B. T. (2021). Communication plan for Samsys’ Services: Vencsys&Zapzys (Doctoral dissertation).

Whyte, W. H. (2013). The organization man. University of Pennsylvania Press.

BUSI 1360 MAIL PROFESSIONAL PRACTICE

Table of Contents

Introduction. 3

Internship Experience. 4

Internationalization Strategies. 8

Conclusion. 10

References. 11

Introduction

I have worked as a business developer intern in the Osterley Park Hotel and now I am going to share what I have learned throughout my internship journey. In the report, I will share what was my experience as well as what are the benefits I get and how it is beneficial for my career.

Gibbs Model of Reflection will be used for sharing my reflection on the internship journey and different stages of the model will be explained in detail. According to this model, six stages are discussed in detail, and these stages explore an experience. Six stages of the Gibbs Model of Reflection include description, feelings, and evaluation, the analysis will also be done, the conclusion will be given and the action plan will be prepared (Martin, et al., 2021).

Osterley Park Hotel is using different internationalization strategies, for expanding its services in different areas of the world. Internationalization strategies are helpful to expand the business in overseas markets, so the company can select any internationalization strategy which is beneficial for the organization according to its suitability. Internationalization strategies that can be adopted include exporting strategy, licensing strategy, franchising strategy, and building a joint venture, and all these strategies can be used to enter into new markets, diversification, as well as having a competitive advantage and foreign investment opportunities will also be provided to the Osterley Park Hotel. With the help of Internationalization strategies, operational costs of the business can be reduced, and serving clients in the same time zone and enable to reach a wider audience in the market.

Internship Experience

Working as the business developer intern in the Osterley Park Hotel has helped me to gain working experience, and gaining valuable work experience has also fulfilled my college requirements and can also add to my resume. The internship experience provides the opportunity for full-time employment, and it allows me to explore my interests to develop my personal career goals(Martin, et al., 2021).

The internship experience at Osterley Park Hotel as the Business Developer Intern has provided me exposure to the industry world. Several skills have also been developed while I was working as the Business Developer Intern including marketing skills of convincing someone, making development strategies, as well as building leadership skills of taking decisions wisely at the point of time when it is required to make decisions. It also helps me to identify how is my work-life and how I need to manage my work-life balance.

Connecting with my seniors was also beneficial because it has provided me with an ample amount of knowledge of the market, and how can I deal with the issues of the workplace and connect with customers as well. In my classroom, I have learned the theoretical concepts but the internship experience gives me the practical concepts that how those theoretical concepts will be applicable.

The roles and responsibilities of my job as the business developer intern were to connect with the clients, sell and sell the services to the customers, and managing the portfolio as well as sales processes, and most importantly identify the new channels which can help me to identify the prospective clients.

While working in the internship experience, I learned different items including networking with my seniors, and colleagues, and my communication skills have also been developed. It also has increased my confidence in communicating with everyone as well as working with seniors. Earlier I got afraid to talk to my seniors and clear my doubts, but they all were friendly, so it has ultimately developed my confidence level and they too helped me in problem-solving so that I can improve my workplace skills.

So, now let’s discuss the Gibbs Model of Reflection on the internship journey of the learning experience, and develop my skills in academic theory.

Gibbs Model of Reflection

Description – It is the first stage of the Gibbs model of reflection. At this stage, I am discussing that working as a Business Developer Intern and my internship experience was started on 22^nd March 2021, and it was ended on the 26^th December 2021, and the total internship period was also 40 hours, which simply means that I have to devote 40 hours in each week, in which I have learned to develop my communication skills as well as communicating with clients and internal stakeholders of the organization. Osterley Park Hotel has different internal stakeholders including employees, managers as well as managers. Several other interns know how to handle their customers, as well as they, were connecting with their clients and solving their queries, as well as I learned to participate in meetings as well as know-how to improve my decision-making skills. Decision-making skills are important in my corporate world because if a person takes the wrong decision, it will also generate the wrong consequences (Oviawe, et all., 2020).
Feelings – The second stage is the feelings stage in which I want to share my feelings that how I feel while working in the company, and it has also provided me the valuable lessons in the workplace. I feel that my communication skills have been developed and I can satisfy the business needs and fulfilling my roles and responsibilities as well. I learned that what people are saying and taking feedback from them as well as positively taking that feedback because it helped me to identify the areas of improvement(Oviawe, et all., 2020).

When I was connecting to my clients, I have observed that there were several customers and clients whose behavior was not at all acceptable and they all were rude as well as shouted at me. I learned from my manager that we all need to work hard to thrive in the workplace and handle all situations calmly. Also, we cannot rudely talk to our customers, we have to follow the ethics at our workplace, and ensure that all our customers are well treated. I also learn how we need to become competitive in the market.

Third Stage is the evaluation stage in which I have learned to evaluate the situation whatever comes to your path. I have learned what is being evaluated and how the internship is considered an important part of the career journey where I have built several connections and learned how to communicate as well as build my clients. And according to my senior, once I understand my roles and responsibilities, I learned how it is essential to communicate with your clients so calmly. Several things were not as per the situation or can say as per the expectations such as I have not good at making decisions, and don’t know how can leadership skills can be developed. I have never built my critical thinking skills, and that is what I have received in the feedback that is what I have received that I need to improve my communication skills as well as critical thinking skills. Also, my long-term and short-term goals must be decided will be needed to achieve. When I was working in the organization, I have a team of 20 people, and all the employees were dedicated to each other. In my internship experience, I observed that knowing the products and services of the organization is very important to communicating with clients and customers.

Teamwork was also important in the organization that I have evaluated during my internship experience, and proper research can be conducted by the research and development team so that it ensures that everyone is involved in making decisions, as well as teamwork, will be considered. I have evaluated the most important thing in my life managing the work-life balance is essential because it can directly affect your health. If the work-life balance is maintained, then we can take out time for different things such as exercises, yoga, and developing our interest in our hobbies. There was a time when I was only into my work and career, and getting no time for my interest, my mental health, my physical health, they all were getting destructed. So, I ensure that I give equal time to my health as well as my work life. When I do exercises and yoga and maintain my mental health as well as physical health, I can manage my work much better and do my tasks in a better manner(Bahramirad, et al., 2020).

the Fourth stage is the conclusion stage in which I have recognized that the internship experience was good. I have determined that developing my projects was also done properly and I was able to manage my clients and I realized that getting the internship experience is essential and developing skills, building connections are also important. The internship experience is considered a good point in the corporate world because when employers hire employees for a full-time job, they mainly consider their work experience and what they have done in their career as well as analyze whether they know their roles and responsibilities or not. My internship experience gives me a wider knowledge of MS Office in which I have learned that Microsoft Excel, and its shortcut keys as well as formulas that can be applied while working (Bahramirad, et al., 2020).
Fifth Stage is building the action plan in which I have realized that the internship experience was good but I need to make some improvements and how these improvements are considered essential for my career and till what time these improvements can be made. I have also recognized that completing work is not a single thing that we need to learn, building connections and learning from them is also an important thing, and how we need to build our customer base as well as how to communicate with them, and how can we promote our customers and convince them to buy our products and services.

Gibbs’s model of reflection gives me several experiences that how can we implement learn by doing and how practical things can be taken into consideration as well as how can we improve more. I learned that People Management Skills, problem-solving skills, decision-making skills, and complex activities can be completed by easy process (Knouse, et al., 2008).

Also, the most important thing that I have learned from my internship experience being in the marketing department is that generating brand awareness can be done through proper marketing, and that leads to generating a good amount of revenue for the organization. One more thing that I have experienced is that getting work according to our abilities is essential because if a person doesn’t know what they have to do and how they need to achieve their goals, they cannot satisfy their clients by achieving their objectives. Also, training must be provided to employees so that their skills can be improved. It will increase my knowledge and easy to develop my skills(Knouse, et al., 2008).

I can only conclude that my internship experience was amazing and it has enhanced my resume as well as given me several opportunities to build my career. It helps to connect with several clients and I experienced that creativity is the most essential which I need because that skill is the topmost skill while working as a Business Developer intern. Also, every client is different and their needs and expectations are also different, so a person should know how to convince clients and how to communicate with them as well as what are the aspects that can fulfill their needs and expectations.

Internationalization Strategies

Osterley Park Hotel is a company that mainly provides restaurant and bar services to its customers, and the bar is the place where all the guests who are visiting the place can enjoy Indian as well as continental cuisine. It also offers different services such as free on-site and the features that are included in the rooms that are provided by the Osterley Park Hotel is Flattened screen TV, and all the rooms are non-smoking rooms.

Internationalization strategies help the company to capture the market share and increase brand awareness. The company where I have worked is Osterley Park Hotel is thinking to expand its business in overseas markets, and it can only help us by using different Internationalization strategies including franchising strategy. This is the best option that can be taken into consideration is setting up the franchising strategy, as well as another option that can be taken is exporting in which the products and services of the Osterley Park Hotel will be expanded in the overseas markets(Roque, et al., 2019).

Several companies adopt the internationalization strategy so that they can target international customers, increase their brand awareness as well as reach foreign markets. It is very obvious that while expanding in different areas of the world, Foreign Direct Investment which is also known as the FDI, that can help to reduce the risks, and investing in the company’s risk can also be reduced or can say that minimized (Crăciun, et al., 2018).

Another strategy that can be beneficial is a global strategy as well as a multi-domestic strategy, but both the strategies are opposite and work oppositely. Variations are also present in the market requirements and a global strategy is the most suitable one for the Osterley Park Hotel. The essential factor is the preference of customers that whether the customers prefer those services or not, and the company can focus on targeting the customers as well as achieving economies of scale and maintaining the level of efficiency as well(Crăciun, et al., 2018).

Another one is the Franchising strategy because it will provide several benefits to consumers as well as the business including that setting successful organizations in the market requires a broad level of expertise in the marketing department as well as it will be beneficial in lowering the cost and franchise company can easily enter into new markets (Roque, et al., 2019).

Multi domestic strategy is the most beneficial strategy among all the internationalization strategies and it mainly focuses on achieving local responsiveness by ensuring that product or service that is offered to consumers are the best suited for them and can be even customizable. This marketing strategy among all the strategies can be stated that match the different national conditions of the market. The multi-domestic strategy mainly aims at reaching new customers in the wider market and meeting the local requirements of the customers which leads to an increase in the customer base as well.

One more internationalization strategy useful for the Osterley Park Hotel is a joint venture company, it provides several benefits to the Osterley Park Hotel if they take this internationalization strategy and those benefits include customized services to its customers, lower costs because the total costs will be reduced of the business as all the operating expenses will be divided into the ratio which is determined, and the company can easily acquire the physical as well as human resources. The joint venture company also states that it will combine all the staff members and their talent as well, and the company can have easy access to their technology which is currently operating in the market. In the case of a joint venture, they can easily share the benefits among them along with the losses that are incurred(Ren, et al., 2019).

Another last kind of internationalization strategy is licensing strategy which focuses on expanding into new markets it also requires a low number of resources as well as costs, and it ensures that the brand of the company will be improved. Legal compliance is essential in the case of licensing strategy because it is negatively affecting the brand image.

Conclusion

In the end, it can be stated that Osterley Park hotel was one of the best workplaces which gives me a thrilling work experience and I have recognized that the skills which I have developed at that workplace were really important for my personal growth, and it helped me to determine that whether I have selected the right career path or not for me. I helped to analyze whether I have developed my interest in the Business Development Sector or Marketing Sector. Because in this sector, there are a lot of requirements of good communication skills, communicating with customers, as well as building connections and building a wider network. The most important factor I have learned throughout my internship experience is coordination and collaboration, if coordination is maintained with the team members at the workplace, we can easily achieve our goals, as there is a quote ‘teamwork makes the dreamwork’, so we can only achieve our dreams when we are coordinating with our teams. One of my seniors said that getting the internship experience will directly assist in getting a full-time job, as well as a letter of recommendation easily.

Change Management is the factor that is also I have learned in the internship period, and I learned that motivating all the team members is essential because they can easily meet the needs and expectations of customers, and also focus on achieving their goals and objectives. Motivating employees by giving them the benefits will enhance their performance and give them more opportunities, also the training along with the guidance must be provided to all the staff members because guidance is a vital factor for career growth, and all my seniors were positively guiding me.

I can easily get a feel for the work environment, internships simply mean learning into action, and it can also boost confidence, and taking the internship experience will also provide learn about the person itself, and build networks, internship offers students network opportunities. Because a person will meet colleagues and team members, and a professional environment will be provided.

In the end, the internationalization strategy of Osterley Park Hotel, and is equally important for the market, and they can reach out to new customers, and it can access world opportunities, as well as entering into overseas markets can faster their growth in the business (Ren, et al., 2019).

References

Bahramirad, F., Heshmatifar, N. and Rad, M., 2020. Students’ perception of problems and benefits of night shift nursing internship: a qualitative study. Journal of Education and Health Promotion, 9.https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7709763/

Crăciun, D., 2018. National policies for higher education internationalization: A global comparative perspective. In European higher education area: The impact of past and future policies (pp. 95-106). Springer, Cham.https://library.oapen.org/bitstream/handle/20.500.12657/22999/1007162.pdf?sequence=1#page=117

Hora, M.T., Parrott, E. and Her, P., 2020. How do students conceptualise the college internship experience? Towards a student-centred approach to designing and implementing internships. Journal of Education and Work, 33(1), pp.48-66.https://sci-hub.ee/10.1080/13639080.2019.1708869

Knouse, S.B. and Fontenot, G., 2008. Benefits of the business college internship: A research review. Journal of employment counseling, 45(2), pp.61-66.https://sci-hub.ee/https://doi.org/10.1002/j.2161-1920.2008.tb00045.x

Martin, E., 2021. Perceived benefits of participating in an undergraduate strength and conditioning internship. International Journal of Kinesiology in Higher Education, 5(4), pp.115-131.https://sci-hub.ee/10.1080/24711616.2020.1753603

Orero-Blat, M., Palacios-Marqués, D. and Garzón, D., 2021. Knowledge assets for internationalization strategy proposal. Journal of Innovation & Knowledge, 6(4), pp.214-221.https://sci-hub.ee/10.1016/j.jik.2020.08.002

Oviawe, J., 2020. Application of Graham Gibbs Model of Reflection to Improve Teaching Understanding among Technical Education Students in Ambrose Alli University Ekpoma Edo State. Sumerianz Journal of Education, Linguistics and Literature, 3(2), pp.1201-2617.https://www.researchgate.net/profile/Jane-Oviawe/publication/342106724_Application_of_Graham_Gibbs_Model_of_Reflection_to_Improve_Teaching_Understanding_among_Technical_Education_Students_in_Ambrose_Alli_University_Ekpoma_Edo_State/links/5ee24e07299bf1faac4b244b/Application-of-Graham-Gibbs-Model-of-Reflection-to-Improve-Teaching-Understanding-among-Technical-Education-Students-in-Ambrose-Alli-University-Ekpoma-Edo-State.pdf

Ren, M., Manning, S. and Vavilov, S., 2019. Does state ownership really matter? The dynamic alignment of China’s resource environment and firm internationalization strategies. Journal of International Management, 25(3), p.100667.https://sci-hub.ee/10.1016/j.intman.2019.02.001

Roque, A., Alves, M. and Raposo, M., 2019. Internationalization strategies revisited: Main models and approaches. IBIMA Business Review, 2019, pp.681383-681383.https://www.researchgate.net/profile/Maria-Do-Ceu-Alves/publication/335345022_Internationalization_Strategies_Revisited_Main_Models_and_Approaches/links/5d6acb53299bf1808d5cbcf4/Internationalization-Strategies-Revisited-Main-Models-and-Approaches.pdf

Tran, N.T. and Trang, V.T.Q., 2020. An Investigation of the Benefits and Challenges of Graduation Internship Perceived by Students of English Language Studies. International Journal of Language and Literary Studies, 2(4), pp.83-97.https://ijlls.org/index.php/ijlls/article/view/455/153

Wu, X. and Gereffi, G., 2018. Amazon and Alibaba: Internet governance, business models, and internationalization strategies. In International business in the information and digital age. Emerald Publishing Limited.https://sci-hub.ee/10.1108/S1745-886220180000013014

BSBMGT502 Manage people performance

Assessment 1

Question 1

The fair work act 2009 provides protection for certain rights which includes the rights of the workplace. The rights which are engaged in the industrial activities. The right to be free from the discrimination of the unlawful. Some of the key provisions of the fair work act 2009 are-

Form the unfair dismissal protection
The national minimum wages
Minimum 11 national employment standards (Seminar, & Hadass, 2009)

Question 2

a) The Racial Discrimination Act 1975

It helps to promote equality before the law for the people regardless of color, race, and national origin.

b) Sex Discrimination Act 1984

This law is formed to make unlawful discrimination against people due to their gender, sex, sexual orientation, relationship status, etc.

c) Disability Discrimination Act 1992

this makes it unlawful to do they discriminate against the person, in various areas of public life which include education, employment, getting the services, or buying houses and public places assessed due to their disabilities (Seminar, & Hadass, 2009)

Question 3

The purpose of the national employment standard is to create safety net entitlements for all the employees of the national system.

Minimum 10 entitlements are-

Maximum weekly hours
Flexible working arrangements request
Request and offers to covert the casual employee to permanent employment.
Parental leaves or the related entitlement
Annual leaves
Personal or careers leave, unpaid leave and domestic leave, and compassionate leave.
Leave for the community service
Public holidays
Termination leave & redundancy pay
Statement for the fair work information and statement information of the casual employment (Clibborn, & Wright, 2018).

Question 4

In the workplace, modern awards are used to provide the pay rates and the various conditions for employment such as overtime, leave entitlement and shift work, and the other conditions which are related to the workplace.

Question 5

Using the fair work ombudsman website toe examples of the modern awards are-

1) Aged care awards- this award covers the employers who are in the aged care industry and their employees who can get fit into the classification of the award.

Minimum wages under this award is 889 per week ofthe level 3 of the employees and they have 38 ordinary hours per week.

2) Labor market industry awards 2010- it is a contract or arrangement with the state and the federal government. Minimum wages at pay point 2 is 889.70 and the minimum hourly rate is 23.41 (Reilly, et al., 2018).

Question 6

The purpose of the enterprise agreement is to set out the lowest terms of employment between the 1 or more employer and their employees. It can be beneficial for employers as it helps them to negotiate for more flexible hours of working conditions. With the employer and groups of employers, this agreement must be registered.

Question 7

In the enterprise agreement, the minimum terms & conditions which can be included are-

The nominated date of the experience is included in the agreement.

The date must not be longer than 4 years from the date when the agreement was approved by the fair work act commission (Tan, et al., 2018).

Question 8

Performance management is the continuous process for planning, coaching, and reviewing the performance of the employees. It is a communication-based, collaborative process. The purpose of using this process is to create an environment in which employee can perform their best abilities. And where employees can produce the highest quality of the work most effectively and efficiently (Helmold, & Samara, 2019).

Question 9

1) HR Review-Driven system – This is the strategy-driven framework.

2) OKR – It is becoming the most popular and simple for mearing progress, track, and the way of setting regularly.

Question 10

The written notice should be provided to an employee for the relationship change and discharging from every form and after the termination the immediate laid off of employee (Dal Lago, et al.,2021).

Question 11

To the employer, the advance notice of one month should be provided before the termination that the employee has completed the continuous service of one year in the company. Written notice should be provided indicating the retrenchment.

Question 12

1) Voluntary termination

2) Involuntary termination (Dal Lago, et al.,2021).

Question 13

For the eligibility of redundancy payment, the employee should be an individual who is a continuous employee of the organization for less than 2 years. People who are self-employed and the person working under the services of the contract are not entitled to the redundancy payments.

Question 14

1) If the termination of the employee is done without providing a fair reason.

2) If the termination is done by using the wrong procedure.

3) If there is unreasonable, unjust, or harsh dismissal.

Question 15

If the person is dismissed then the consideration is done by the Fair Work Commission that the employee is dismissed unfairly.

1) If the reason is notified to the employee or the response opportunity is provided or not.

2) For dismissing the employee was there a valid reason for doing that related to the capacity of an employee (Macdonald & Charlesworth.,2013).

Question 16

1) Conferences

2) Simulations

3) Mentoring

4) Coaching

5) Training

Question 17

1) Time management

2) Conflict resolution

3) Written communication (Freyens & Oslington.,2013).

Assessment 2

1) Meeting

Employees – Good morning, sir

Managing director – Good morning, everyone.

Managing director – I am here to discuss the development work plan for achieving the operational objectives. There is the availability of the resources in the organization, the operational objective can also be achieved by those resources and with the use of strategy, the goals can be achieved. If there is any query or question regarding these topics you can ask.

Employees – If there will be a communication barrier or any conflict how can we tackle it.

Managing director – we are here to solve those issues and we believe that the problem from the management side will occur we will make sure that everyone is having the working environment in the organization.

Employees – Ok, sir

Managing director – Thank you all.

2) Action plan

Human resource action plan

Strategies (what)	Actions (how)	Priority (L/M/H)	Time Frames (when)	Responsibility (who)	Performance Indicators (measurement)
The smart skills and the thoughts should be known with the resolution maker and problem-solving.	The problems and the opportunities should be identified, the strategies and the solution should be applied that need to be used. The volunteering communities and group relations should be joined.	High	March to May 2022	Operational manager	The partnership of employees and managers can be shown by the documents
The material cost can be considered according to the budget and the quality	The market research for the material’s cost and quality can be done so that we can get the best material at minimum prices.	High	February to April 2022	Market research analyst	The records of the materials will ensure the performance
Labour work and cost in the organization	We can provide the resources and we can make the encouragement for working in the organization and complete the task in given time.	Medium	January to June 2022	Manager	The cost can be increased or decreased by the working experience
The manufacturing cost can be done accordingly	For reducing the manufacturing cost, the wastage of the resources should be reduced for that while training and by telling the employee not to waste the resources (Lasserre, 2017).	High	February to April 2022	Operation manager	The material cost records or their wastage.

3) Risk management plan

Risk	Consequences	Severity Rating	Likelihood Rating	Treatment/control methods	Person responsible
Lack of communication	There can be a consequence between the members of the employees and related to management and the misunderstanding can occur by that between the employees.	3	2	It can be controlled by formal communication and by building the relationship between the employees. It can be solved by equal work and equality between the employees (Ho, et al.,2015).	Manager and employees
Reputational risk	The goodwill of the company matters the most and it can be decreased by the quality decrease and that will impact the reputation of the organization. It will make a loss in the profit of the organization.	5	1	The quality of the product should be proper and the management of the employee towards customer should be good. The behaviour towards the customer and the suppliers should be perfect for increasing the reputation of the company.	Manager
Financial risk	This risk can occur by the loss of profits and there is the increment in the resource wastage.	5	1	The investing cost should be done properly in the organization and by reducing the materials wastage (Ho, et al.,2015).	Finance manager

4) Email

To: Accessor

Respected sir,

This mail is to provide you the information about risk management in the organization and the human resource action plan and risk management plan template is provided in the attachment. There are points about the strategies and the control measures of risk and how to overcome that. I think we can meet and discuss the risk at the company office and the time should be 10:00 am and on 12/02/2022. Please consider the request for the meeting and please provide the answer as soon as possible. Thank you.

Kind regards

5) Meeting

Manager – Good Morning, everyone.

Team – Good Morning, sir

Manager – As you all know we have conducted this meeting for the discussion of the work plan and for allocating the required task to the employees. We have divided the members according to their experience and we will provide the task accordingly. We will observe the performance of the employees and arrange accordingly on their performance. The work plan copy will be provided to you via email. The strategies of the business plan are conveyed in the work plan, you are required to use that technique and work accordingly.

Team – Ok sir

Manager – The task timeline and your responsibilities towards the organization are very serious and you have the responsibilities towards the company policies and procedures. Please consider those policies. Thank you for coming to the meeting and to listen to the company rules and regulations.

Team – Ok thank you, sir, for providing information, we will make sure that the rules are followed and there is no problem from our side.

Assessment 3

1 Performance management policy and procedure

Purpose of the policy

The purpose is to make sure that employees of boutique build Australia have a clear knowledge of work which is expected from them. The main purpose of the policy is to make sure that ongoing feedback must be received regarding their performance relative to the expectation (Clibborn, & Wright, 2018).

Policy statement

Boutique builds Australia seeks to provide surroundings to the employees of boutique build Australia to know the impact regarding their contribution to achieving the organizational goal and for the ongoing professional and personal growth to provide the opportunity to the employees. Therefore, on the annual performance review, a strong performance base can be accomplished.

Scope

– the policy entities affected are-

Boutique builds Australia all the classified employees must be aware of this policy.

– who must read this policy

All employees must be known of this policy (Helmold, & Samara, 2019).

Review

– Each employee expected number of reviews

At the evaluation cycle, conclusion performance review must take place and the boutique build Australia manager must meet with every employee.

Procedure for the performance review meeting

There are six steps for the performance review meeting are-

Establishing
Outlining
Reviewing
Discussing
Agreeing
Summarizing

Identifying the performance gaps & proving feedback

Performance gaps will be identified. Regular meetings must be conducted and true feedback must be provided to them to develop their skills and knowledge.

2Training presentation

3Email to assessor

To: CEOBoutiqueBuildAustralia@au.in

Subject: performance management policy and procedure and performance management presentation

This mail is sent to inform you that I have created the performance management policy and procedure and performance. I have attached this with this mail. Please provide your valuable feedback.

With regards

Project manager

4Training sessions

Operation manager- hello everyone good morning. Today we are gathered to provide you training regarding increasing your performance.

Employees- okay sir

Operational manager- workplace activities will be conducted for you.

Employees- okay sir

Operational manager- to manage the performance mentor will be provided to you. You can seek guidance from them.

Employees- okay sir. Will feedback will be taken.

Operational manager- yes regular feedback will be taken from you. And your performance will also be monitored.

Employees- okay

Assessment 4

Preparation of meeting with Jamie

As the scenario is evaluated this is visible that a Star model for providing the feedback to the individual to the employees as well as the practice of the script is needed for the usage at the time of the meeting. Moreover, positive comments and feedback are needed to be implemented for the performance of Jamie as a review is needed to be provided in respect to his performance in terms of the organization and its effectiveness and productivity in the performance. The meeting will also contain a discussion of the researched ways of improvement in the writing style in respect to the notes and the operations. Moreover, the assessor will discuss the tips to talk with the help of the meeting for drafting the document for the organization and professional requirements. Having proper and efficient writing skills are very essential in terms of organizational operations (Armstrong, 2013).

Meeting with Jamie

Assessor- Good morning Jamie, this meeting is held to discuss your performance in the organization.

Jamie- Alright sir, I will like to know about it and will improve the areas and aspects that are needed to be improved in terms of the operations of the company and also the writing aspects as I feel I need some of the improvement in terms of the operations.

Assessor- Yes I wanted to talk about that only as I have opted for your feedback and I have realized that you have plenty of knowledge in terms of drafting the documents of the company but your writing style is not up to the mark as it is not a professional language and a very simple language to read.

Jamie- Alright sir.

Assessor- Alright let’s take an example. You have been provided with the task of drafting the professional documents, and you completed it as per my instruction, but the results aren’t that efficient and productive as the other staff members are not able to understand the documents, as well as the results, were mot up to the mark.

Jamie- Yes sir I understand.

Assessor- I am going to give you tips that you can use to improve your writing style and also the style of making the notes.

You should be directly on the writing; it is the rule of the writing that you should not make the writing very complex.

Write straightforwardly. Choose the words wisely.

Always review your writing after completing it.

Use professional language.

Choose short instead of long sentences.

Jamie- Alright sir I will keep these things into consideration.

Roleplay B

Preparation of meeting with Jamie

The meeting will certainly discuss the aspects of the performance of Jamie. The review process consists of all the aspects of the performance that are needed to be taken into consideration.

Strength

The performance of Jamie and strengths are that she works hard and meets deadlines on time. This is a very productive strength as this is a huge aspect of the deadline and also the consideration of certain things and cases. Jamie tries their best to achieve the outcomes and also gives 200%.

Weaknesses

Jamie has certain weaknesses that are identified with the help of analysing her work. As this is evaluated, after months of training, the writing style is not very efficient and professional and the other staff members face difficulty in understanding. Moreover, Jamie over utilizes the resources which is a huge weakness.

The review of the performance in different aspects are as follows:

Work product: Meets Requirements

Dependability: Meets Requirements

Cooperation: Meets Requirements

Adaptability: Meets Requirements

Communication: Meets Requirements

Daily decision making and problem-solving: Needs Improvement

Service to clients: Needs Improvement

Use of equipment and material: Needs Improvement

Project planning and implementation: Meets Requirements

Workgroup management: Needs Improvement

Email Jamie

To: Jamie@au.in

From: Supervisor@au.in

Attachments: Performance review

Dear Jamie,

This mail is to inform you about your feedback. After 6 months of working your performance has been reviewed. As per our observation and the scenario, there are some aspects and observations that are needed to be informed to you in person. I am attaching the performance review template and this contains the strengths and the weakness you have as well as your review in every aspect of your performance. The meeting is on 12-02-2022 at noon. Hope to see you at the meeting.

Thanks and regards.

Meeting with Jamie

Assessor- Good afternoon Jamie, thank you for joining us. Today we are gathered here to review the performance in the last 6 months. As this is visible we have categorized your performance and basically, the purpose of reviewing the performance is increasing is to know the gaps and the problems in terms as well as the improving and mitigating the efficiency in the operations of the scenario.

Your performance has been reviewed as per the following circumstances that are:

Work product: Meets Requirements

Dependability: Meets Requirements

Cooperation: Meets Requirements

Adaptability: Meets Requirements

Communication: Meets Requirements

Daily decision making and problem-solving: Needs Improvement

Service to clients: Needs Improvement

Use of equipment and material: Needs Improvement

Project planning and implementation: Meets Requirements

Workgroup management: Needs Improvement

Jamie- Alright sir, I will improve certain areas.

Performance review agreement

Performance Agreement

Employee: Jamie

Role: Learning and development officer

Date: 12-02-2022

Performance Guidance	Overall rating	Comments
Work product	3	Meets Requirements
Dependability	3	Meets Requirements
Cooperativeness	3	Meets Requirements
Adaptability	4	Meets Requirements
Communication	3	Meets Requirements
Decision-making	4	Needs Improvement
Service to clients	3	Needs Improvement
Use of equipment	3	Needs Improvement
Project planning	4	Meets Requirements
Workgroup management	4	Needs Improvement

Development agreement

The following development needs have been discussed and agreed to be undertaken over the next 6 months.

Areas for development	Actions
Fulfilling the requirements of the consumers	Ensuring the requirements of the consumers.
Use of equipment	Recording the usage of the resources.
Project planning	Doing proper planning
Workgroup management	Using collaborative techniques

(Drucker, 2013)

Employer Signature: Manager

Employee Signature: Jamie

Email Jamie

To: Jamie@au.in

From: Supervisor@au.in

Attachments: Performance agreement

Dear Jamie,

This mail is to inform you that the performance agreement has been attached. Please look into it and evaluate it.

Thanks and regards.

Assessment 5

Preparation of meeting

The meeting will certainly discuss the issues related to the late-arriving of Janice as it certainly decreases the efficiency in the operations and also the task certainly provides the feedback of Janice’s performance.

Email Jamie

To: Janice@au.in

From: Supervisor@au.in

Attachments: Performance agreement

Dear Janice,

This mail is to inform you about your feedback. After evaluating the work your performance has been reviewed. There is a meeting in which we will discuss your work. The meeting is on 12-02-2022 at noon. Hope to see you at the meeting.

Meeting

Assessor – Good afternoon Janice, we are gathered here to analyse your performance and I want to let you know that you are arriving late to the office every day. We have a record for this as the official office timing starts from 9 and you arrive at 9:20, 9:30, 9:25 respectively. I want to let you know that these activities impact the performance of the individuals and also the aspects of the performance. It is not a positive behaviour and I want you to bring improvement to your activities.

Janice- Alright sir, I will consider these things.

Email to Janice

To: Janice@au.in

From: Supervisor@au.in

Attachments:

Dear Janice,

This is a follow-up mail regarding the last meeting that was conducted. I want to let you know that consider the operations that were proposed to you in the meeting.

Thanks and regards.

Termination letter

Termination letter

25^th Feb 2022

Private and confidential

Janice,

House no. 4, Dingo Street, QLD, Australia.

Dear Janice,

Termination of your employment

I am writing to you about the termination of your employment with Boutique build Australia.

On you met with Performance review meeting on 12-02-2022. In that meeting, you were advised that you must bring improvement and come on time to the office premises. You can office late regularly and this is against the policies and the operations of the organization.

You were issued a formal warning letter on 15-02-2022.

On 18-02-2022 you had a second meeting with the administrative manager and you were advised that your performance had not improved to the level required. You were issued with a second warning letter on 19-02-2022.

You also attended a meeting with the Human resource manager on 20-02-2022. In that meeting, you were issued a final warning letter. This letter indicated that your employment may be terminated if your performance did not improve by 22-02-2022.

We consider that your performance is still unsatisfactory and have decided to terminate your employment for the following reasons:

· Because you come late to the office after so many warnings and warning letters.

· Because of lack of efficiency in the operations.

Your employment will end immediately. Based on your length of service, your notice period is 4 weeks. In place of receiving that notice, you will be paid the sum of $2000.

You will also be paid your accrued entitlements and any outstanding payments, up to and including your last day of employment. This includes the balance of any time off instead of overtime accrued but not yet taken (paid at the overtime rate applicable when the overtime was worked), and superannuation.

If you have been paid annual leave in advance, any amount of annual leave still owing will be deducted from your final pay.

You may seek information about minimum terms and conditions of employment from the Fair Work Ombudsman. If you wish to contact them you can call 13 13 94 or visit their website at www.fairwork.gov.au.

Some termination payments may give rise to waiting periods for any applicable Centrelink payments. If you need to lodge a claim for payment you should contact Centrelink immediately to find out if there is a waiting period.

Yours sincerely

Will

Administrative manager.

Email to the assessor

To: Assessor@au.in

From: Operational manager@au.in

Attachments: Termination letter

Dear Janice,

The termination letter is attached with the mail. I hope you evaluate the letter as it consists of the reasons why the employee is terminated with all the policies and procedures.

Thanks and regards.

References

Armstrong, M. (2013). How to manage people (Vol. 29). Kogan Page Publishers.

Armstrong, M. (2016). How to manage people. Kogan Page Publishers.

Austin, R. D. (2013). Measuring and managing performance in organizations. Addison-Wesley.

Clibborn, S., & Wright, C. F. (2018). Employer theft of temporary migrant workers’ wages in Australia: Why has the state failed to act?. The Economic and Labour Relations Review, 29(2), 207-227.https://journals.sagepub.com/doi/abs/10.1177/1035304618765906

Dal Lago, U., Faggian, C., & Rocca, S. R. D. (2021). Intersection types and (positive) almost-sure termination. Proceedings of the ACM on Programming Languages, 5(POPL), 1-32.

Drucker, P. (2013). People and performance. Routledge.

Freyens, B. P., & Oslington, P. (2013). A first look at incidence and outcomes of unfair dismissal claims under fair work, work choices and the workplace relations act. Australian Journal of Labour Economics, 16(2), 295-306.

Helmold, M., & Samara, W. (2019). Progress in performance management: Industry insights and case studies on principles, application tools, and practice. Springer.https://books.google.co.in/books?hl=en&lr=&id=lE-iDwAAQBAJ&oi=fnd&pg=PR9&dq=Performance+management+&ots=o3NhakW78Q&sig=hLduivlxMh8CyWNyhspLhQdRdzE&redir_esc=y#v=onepage&q=Performance%20management&f=false

Ho, W., Zheng, T., Yildiz, H., & Talluri, S. (2015). Supply chain risk management: a literature review. International Journal of Production Research, 53(16), 5031-5069.

Lasserre, P. (2017). Global strategic management. Macmillan International Higher Education.

Macdonald, F., & Charlesworth, S. (2013). Equal pay under the’Fair work act 2009′(cth): Mainstreamed or marginalised?. University of New South Wales Law Journal, The, 36(2), 563-586.

Peterson, D. R., Barrett, J. D., Hester, K. S., Robledo, I. C., Hougen, D. F., Day, E. A., & Mumford, M. D. (2013). Teaching people to manage constraints: Effects on creative problem-solving. Creativity Research Journal, 25(3), 335-347.

Reilly, A., Howe, J., Berg, L., Farbenblum, B., & Tan, G. (2018). International Students and the Fair Work Ombudsman.https://www.fairwork.gov.au/sites/default/files/migration/1160/International-students-and-the-fair-work-ombudsman-report.pdf

Seminar, E. P., & Hadass, Y. How has Division 5 (Parental Leave and Related Entitlements) of the Fair Work Act (2009) Affected Fertility Rates in Australia?.https://www.runi.ac.il/he/schools/economics/undergraduate/documents/p.p%202019/sara%20wahlhaus%20and%20jacob%20winocour%20paper.pdf

Reflection Writing

Reflective writing isn’t just personal, however. Reflective writing is used in an academic setting to examine your response to a new experience or piece of writing. Reflective writing can also be analytical when applied to critical thinking or processing used in research. To begin reflective writing, start with reflection.

Three levels of learning I learned are Application, Comprehension, and Knowledge. Application is the first level of learning and it means applying the knowledge to the actual situations. Comprehension simply means demonstrating the understanding of information, and knowledge also means remembering the previously learned information. These three learning strategies were explained to me in my class in detail. These three levels of learning affect the way how to think about our college courses in a positive sense because it helps me to remember the information that I have learned, and require knowledge. Examples of the Application, Knowledge, and Comprehension is that which course provide me more knowledge and demonstrate more practical information.

5 strategies for Academic success are such as know your strengths, setting specific goals, prioritizing happiness, being resilient, and making time to recover. The best fit strategy for me according to my situation is to know about my strengths. Knowing about the strengths simply means working on the strengths and weaknesses, and also ranking the strengths which are on the top and which are on the lowest, also finding the academic strengths will also help in finding the best course in the college. I have chosen this strategy for the successful semester because knowing my strengths and weakness can help me out that which subject on, I have to focus more and on which subjects I do not need to work much harder because in those subjects my basics are already cleared, and in which subjects I have to do more questions for the practice. This chosen strategy will help me a lot to score good marks in all the subjects whether that subject is my weakness or my strength and have a successful semester because after knowing my strengths and weakness, I have started to solve many questions.

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