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Facilitate Continuous Improvement BSBSTR502


Facilitate continuous improvement BSBSTR502


Task 1

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the taskis all my work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarized, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the right to re-assessment

◻   I understand the right to appeal the decisions made in the assessment.

Unit Title

Unit Code

Student name
Student ID number
Student signature Date
Task Number




For Trainer and Assessor to complete:


◻   Student requested reasonable adjustment for the assessment




Question Marking Sheet – Assessor to complete.


Did the student satisfactorily address each question as instructed:

Completed satisfactorily
S NYS DNS Comments
Question 1
Question 2
Question 3
Question 4
Task Outcome:                 Satisfactory  Not Yet Satisfactory


Student Name:


Assessor Name:


Assessor Signature:




Table of Content


Student Declaration.. 2

Task 1 – Knowledge Questionnaire. 5

Question 1.. 6

Question 2.. 6

Question 3.. 7

Question 4.. 7

References. 7

Task 1 – Knowledge Questionnaire


Task summary and instructions


What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.


The questionnaire is designed to meetthe knowledge required to meet the unit requirements safely and effectively.


The questions focus on the knowledge evidence required for this unit of competency:


·         systems and processes facilitating continuous improvement

·         common decision-making processes

·         organisational policies and procedures relating to digital systems, decision-making processes and continuous improvement systems

·         business systems and requirements, including:

o   knowledge management

o   quality

o   sustainability

o   performance management.


Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily? ·         submit your answers to the questions within the set timeframe,

·         answer all questions as instructed,

·         answer all questions using your own words and reference any sources appropriately,

·         all questions must be answered satisfactorily.


It is advisable to:


·         review the questions carefully,

·         answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

·         further research the topics addressed in each question.


Specifications You must submit to GOALS the


·         assessment cover sheet,

·         answers to all questions,

·         references.


Resources and equipment •        computer with Internet access,

•        access to Microsoft Office suites or similar software,

•        learning material.

Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor before attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.



Answer All the questions below:


Question 1


Explain the importance of establishing a formal system and process to support continuous improvement. Provide two examples of systems and processes used in continuous improvement when discussing your answer.

(50-100 words)

It is very significant for all types of organisations they must use the formal system and process of continuous improvement because it helps the organisation by improving the manufacturing process. It helps the organisation by increasing the quality of the work and lowering the cost. With the help of this system, the company can find new opportunities to improve its performance and also increase the sale of the business. Two examples of the formal process and system of the continuous improvement such as

1. Employees as well as a customer survey (Firestone & McElroy, 2012).

2. Training and education program.


Question 2


Outline a decision-making process.

(50-100 words)

The Decision-making process is the procedure that organisations use to choose to improve the performance of the business also to implement effective changes in the business. There are some phases of the decision-making procedure that organisations use to make the perfect decisions such as

1. Determine the problem that the current organisations face.

2. Collect the relevant information from the key stakeholder related to the problems.

3. Find solutions to overcome the impact of the problems.

4. Select the best option from the different solutions.

5. Take corrective action to implement the solution or change(Firestone & McElroy, 2012).

6. After implementing the change, review the effectiveness of the change on regular basis.


Question 3


List common organisational policies and procedures relating to digital systems, decision-making processes and continuous improvement systems.

Item Policies and procedures


Digital systems 1. Go paperless

2. Improve the performance of the stakeholders.

Decision-making processes 1. Change environmental policies.

2. Implement the change to improve the performance of the overall business.

Continuous improvement systems 1. Increase the sale of the business.

2. Make a good position in the market (Armstrong, 2021).


Question 4


Explain how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability.

Relation to Explanation (40-80 words/business system and requirements)
Knowledge management Knowledge management is the type of information technology system that organizations use to improve the understanding between the stakeholders, encourage the stakeholders for teamwork, etc. this system helps the employees by providing information related to innovative skills that they use to complete their work and also to provide the best products and services to the customer according to their demands(Armstrong, 2021).
Quality Quality is the type of features of the product and services that help in increasing the sale of the business. if employees maintain quality in their work and services then new customers get attracted towards the business to purchase the best quality of products and services.
Performance management The performance management system is the system that an organizations to advance the performance of the team member as well as the overall business. to improve the performance of the team member or business, the company find the best changes for continuous improvement and also provide training related to new skills that they use to improve their performance (Meteab, et al., 2020).
Sustainability Sustainability is the best practice that is commonly adopted by every company to establish a sustainable environment in the workplace. This practice helps the companies in different ways such as increasing the sale of the business, providing a safe and secure working environment to the employees, saving the unwanted cost of the business, saving the resources of the business, making the good position in the marketplace, etc.




Please include your references below:


(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)

Armstrong, M. (2021). Performance management.

Firestone, J. M., & McElroy, M. W. (2012). Key issues in the new knowledge management. Routledge.

Meteab, A. A., Sadiq, A. S., & Hadrawi, H. K. (2020). Effect of Continuous Improvement of Information Technology Applications on E-Costumer Behavior in Social Media. Webology17(1).