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Manage project quality (Assessment Task 1)




Task 1

Manage project quality





Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment




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Question Marking Sheet – Assessor to complete.


Did the student satisfactorily address each question as instructed:

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Table of Content


Student Declaration. 2

Task 1 – Knowledge Questionnaire. 5

Question 1. 6

Question 2. 7




Task 1 – Knowledge Questionnaire


Task summary and instructions


What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.


The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.


The questions focus on the knowledge evidence required for this unit of competency:


·         quality management theory

·         relevant project quality standards that apply in the organisation

·         quality assurance and control techniques, key tools and methodologies

·         roles and responsibilities of quality management personnel

·         methods for managing continuous improvement.


Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily? ·         submit your answers to the questions within the set timeframe,

·         answer all questions as instructed,

·         answer all questions using your own words and reference any sources appropriately,

·         all questions must be answered satisfactorily.


It is advisable to:


·         review the questions carefully,

·         answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

·         further research the topics addressed in each question.


Specifications You must submit to GOALS the


·         assessment coversheet,

·         answers to all questions,

·         references.


Resources and equipment •         computer with Internet access,

•         access to Microsoft Office suites or similar software,

•         learning material.

Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.



Answer all the questions below:


Question 1


Explain the following quality management theories, principles, tools and techniques used in quality management and continuous improvements in organisations.

Item Explanation (40-80 words/item)
Total Quality Management It is the management work frame and the work adjectives to do the managemnet and the framework baised on the givem workflow and the brief it is known as the organization, it is able to build the long term success. They had a high kind of the work members and the work adjectives are focused on the workflow and the work quality.
ISO: 9001:2008 Standards and why an organisation may choose to adopt these standards  It is known as the quality management system and quality managemnet standard. First published by 1987 in ISO. It is a framework and the design known as the organizational members thet insure the design and work management and the work requiremnets for the customers and stakeholders.
Quality Assurance It is the systematic process related to the work and the work adjectives to do the determision of the work and the project needs it is the particular kind of th and the specific needs of the work.
Quality Control It is known as the systematic process of the work and the workflow to do the determination of the work and the product in this the work and the work service meet with the different and the specific needs (Graham, et al., 2014).
Six Sigma methodology and its relationship to quality assurance.


It is the quality management methodology to work with the business work and the business adjectives. It is helpful to do the management of the work and the workflow. It is also do the improvement in the air and the current process, product, and the work services it is the thing to do the discover and eliminated by the workspace and the workflow. They had the quick goals to do the work and the work quality control.
DMAIC cycle and its use in continuous improvement. It is known as the roadmap and the Six Sigma, it is used to do the improvement of the work and the workflow.
PDCA cycle and its use in continuous improvement. It is known as the cycle of the continuous loop it helps to do the magemnet and do the solution of the wprkplace and the issue. It is known as the usedful testing improvement work and measures regarding the small scale and updating procedure of the working and practices.
Benchmarking as a quality management tool. As we know thet the benchmarking iss the quality management tool it is helpful to do the measurement of the ork and the quality. It is helpful to do the measurement and the management of the work quality.
Brainstorming as a continuous improvement tool. Brainstorming technique it is the kind of the quick way to get the different kind of the ideas related to the organization and the workplace. It is the quicak and the effective way to get the lots of the ideas and quality. It gives the strength and simulative creativeness (Sallis, 2014).
Cause and effect diagram. As we know thwt the fishbeone digrame is one of the effective and most consideded digrame I is considered as the one f the best quality management and the quality assurance of the tools and the services. It is used ti do the analyzation of the work and the workplace and Sigmas. It is the kind of the approach regarding the solution of the workplace and the issue.
5 Whys They need to do the planning for the organizational achievement, and the outcome?

Do they need to do the organizational planning?

Do They need to help them to do the organizationl achievemnets?

Do They need to work effecientely?

Do They need to work effectively?


Cost-benefit analysis when used for quality assurance. It is the kind of the mnagemnet and the technique relates with the help for the project managemr and help them to manage the balance of the work and the objectives regarding the quality efforts of the work
Organisational Quality Management Policy It is a document that describes the policy and quality measurement objectives. It the guven quality management policy and the project ti di the documentation and the quality wprking plaan and the given working object it is the work plan and the given work quality object in the organization. It is must be formulated by the organizational person and their organizational needs. It is includes with the top of the management and support releted to the work plan and the quality maagemnet and the top management. It includes the internal functions of the company and it is the internal function and the internal part in the department to work with the define adjcetoves and the management.
Check Sheet  It is a simple objective is used to collect the data. I is the simple documentation of the network and the plan to dp the collection of the data and the documentation . it is the real tike work plan and the real time documentation where is the data generated. It is the typicl bond and the data generation plan in the location. It includes the typical blank and efficient work according to the desire wirk plan and the desire information, either it is the quantitative and qualitative.
Pareto Diagram It is the simple and sober bar chart thet shows the rank related to the decreasing of the order. As we knoe it is the simple bar chart to do the order and the decreasing of the work and the given work plan of the occurrence. It is the formulated principle developed by the Vilfredo Pareto , it is an examole of the Italian economist and sociaology who are helpful to conduct the study in Europ in the early 1900s.
Statistical Sampling It is the process to do the selection of the subsets and work for the population with the work and the organizational objectives. it is the domple drqwing reeted to the set of the wrk plan and the set of the observation releted to the random population and the given expectation with the guven distribution. As we do not know the guven nature of the population and the given distribution of the work and the workplan to do the work management and the work formulation with the expacted outcome and the formulation.
User testing It is the process to used the fucntions and do the test and measurement process. It is the guven procedure to get the user and the given customer. It is the work plan and the procedure tovget the customer feedback and the feedback work plan. It is also work with the evalyuation policy of the product and the customer.
Control Chart It is known as the graph it shows hhow the work performance changes. Iit is the particular graph work for the use and its given changes. It is the work plan and the given formulated plan aand the techmque releted yo it and do the formulation of the plan with it. It is also includes the control cjart and the control formulation in it. It is cover with the central part and the central line with it. It is work with the upper line with the uppr work formation and the upper control. It is work with the lower lne of the lower control limit.
Project Management Plan within the project plan. It is known as the approved and well organized document thet showshow the things gone and how the things work it is the foral and the approved document and the documentation plan to do the work plan and the work formulation. It is approved by the different kind f the work plan and the differet kind of the products and the process.they  need to do the execution of the plan and the process. It is the work plan and the work management summery of the execution of the plan and the execution of the work and the given management. It is the detailed work part and the document to work with the given work part and the base line. (Oakland, 2014).
The quality standards that would apply to an organisation that you are familiar with. This programme is helpful to dp the protection aginst the customer human work and the human  error. It is the process and the proceudure of the plan ato d the work formation and the work management and the work documentation. It is the work plan with the and the mangamnet of the workand the given objectives. it is helpful to do the developemmebt if the work plan and the life cycle and the work plan and the departnet if the company. It is helpful to work with the all f the department and guves all the same and the provided work schedule and the opportuniety.


Question 2


Outline the roles and responsibilities of the following quality management personnel:

Quality management personnel Outline (30-50 words)
Project manager It is the personwho manage and organized the plan in the organization nd handle the work process.

They are workable and the accountable for the entire work planning aand the work process.

They need to do the execution of all the planning and the management of the adjectives.

Quality manager The manager helps to check the quality of the project and check its process.

They are responsible the ensure regarding the every part of the given manufacturing process.

They need to do the analysis of the workn performances and the work planning.

They are able to exceed the organizational production aand its quality objectives (Medina, & Medina, 2014).

Organisation’s top management It is the organizational management work with all of the programme and hendle the all project carefully. They are resoonsible to do the establishment of the work planning and the work policy. They need to work for the leadership work and the leadership planning and the work management and the adjectives.
Quality assurance manager In this the manager of the project assures regarding the quality and the management of the workplace and the plan. It is known as the professional process to do the professional work and the professional plan. It is the work planning and the management charge to take the change maanagemnet and the product to insure about the project work and the quality are reliable.
Quality control manager In this the manager helps to work with the quality and assired the regarding the work and the is the work planning and it gives them the authority of maintain the quality work planning and the quality adjcetives and the approach to the person.    (Mohammadi, et al., 2014).





Graham, N. K., Arthur, Y. D., & Mensah, D. P. (2014). Managerial role in ensuring successful total quality management programme in Ghanaian printing firms. The TQM Journal.

Medina, R., & Medina, A. (2014). The project manager and the organisation’s long-term competence goal. International Journal of Project Management32(8), 1459-1470.

Mohammadi, F., Sadi, M. K., Nateghi, F., Abdullah, A., & Skitmore, M. (2014). A hybrid quality function deployment and cybernetic analytic network process model for project manager selection. Journal of Civil Engineering and Management20(6), 795-809.

Oakland, J. S. (2014). Total quality management and operational excellence: text with cases. Routledge.

Sallis, E. (2014). Total quality management in education. Routledge.


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