Manage project information and communication
BSBPMG535
Assessment
Task 2
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
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——OFFICE USE ONLY—–
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
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Completed successfully
Did the student satisfactorily: |
Comments | Y | N | DNS |
The student has satisfactorily completed and submitted the following:
· Communication and information plan for the project in Task 2.1 · Communication and information plan for the Case Study in Task 2.2 |
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☐ | ☐ | ☐ |
Demonstrated ability to:
· Identify and analyse information requirements of the project · Develop a communication management plan according to project objectives · Establish a designated project-management information system
This is evidenced by: · Communication and information plan for the project in Task 2.1 · Communication and information plan for the Case Study in Task 2.2 |
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When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all this task’s requirements. |
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Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
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Student Name:
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Assessor Name:
Assessor Signature:
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Table of Content
Task 2 – Plan information and communication processes. 5
Task 2.1 Plan project information and communication.. 9
Task 2 – Plan information and communication processes
Task summary and instructions
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What is this assessment task about? | Refer to and read the documents saved in a separate folder:
· MMI company profile and project task · Policies and Procedures
You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).
· The Board of Directors (BoD) has allocated 3 million dollars to the project. · Project duration: 1 year. · You can employe four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed)
The project includes:
· Finding premises in Sydney CBD ( 800-1000 square metres, onsite parking for staff, natural light) Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities · Rent the premise · Obtain necessary permits · Source architect and building company · Source and buy furniture and equipment · Liaise with the architect and building company
The project steering committee is composed of:
· Mr Eli Brown – Non-executive Director · Mr Leonard Black – CFO · Academic Manager (Jacob Graham)
The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor.
You will have to: · Determine the project requirements · Work in collaboration with pertinent stakeholders · Scope the project · Cost and resource the project · Develop the project plan · Execute the project · Finalise the project
Each unit covered in your Diploma of Project Management will address a part of the project:
· Scope · Time · Quality · Cost · Human Resources · Information system and communication · Risk · Project Integration · Communicate with influence · Facilitate continuous improvement in project work · Develop project workplace policy and procedures for sustainability · Lead and manage project team effectiveness
BSBPMG535 addresses project information and communication.
Having a clear vision of the project and its structure will help you plan and implement it in simulated work conditions.
Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS).
You will work in a project team of max four students. You will both lead the team and be a part of it to experience different project roles in the simulated work environment, project manager being the main one. Take turns playing the role of PM when the task requires project team collaboration. The trainer and assessor will observe project work and provide feedback on the Marking Sheet.
Form or join a project team (3-4 students in the team). Document the name of the students in the table below:
You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a PM relevant to risk management.
Although you will lead and collaborate with the project team, your assessment’s work must be individual, and it will be marked as such.
Please note that the performance evidence for this unit of competency, require you to demonstrate the ability to manage project information and communication on at least two occasions. This assessment has been designed to meet that requirement.
This task comprises of the following assessment methods: · Product-based ☒ · Direct observation of Role-Play ☐ · Case Study ☒ · Other (specify) ☐
It has been designed to evaluate your ability to/competency in:
· Identify and analyse information requirements of the project · Develop a communication management plan according to project objectives · Establish a designated project-management information system
Your assessor will be looking for demonstrated evidence of your competency in the above.
You are required to address the following: · Task 2.1 Plan project information and communication
· Task 2.2 Case Study
Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such. |
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What do I need to do to complete this task satisfactorily? | · submit the completed assessment tasks, according to instructions,
· complete the tasks with sufficient detail and present them in a professional manner, · use your own words and reference sources appropriately, · meet the word count where required, · use the scenario provided, · use the templates provided where required, · for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, · if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
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Specifications | You must deliver/participate in:
Work in simulated work conditions: · Consult with the project team when developing the project information and communication plan
You must submit to GOALS
· Communication and information plan for the project · Communication and information plan for the Case Study |
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Resources and equipment | • Computer with Internet access
• Access to Microsoft Office suites or similar software • Learning material • Scenario for assessment as provided • Appendices as provided • Relevant policies and procedures as provided • Templates as provided
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Re-submission opportunities | You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
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Complete the following activities:
Task 2.1 Plan project information and communication
Read the scenario for assessment and consult with the project team. Consider the input and feedback from the project team when completing this task. However, remember that although you will lead and collaborate with the project team, your assessment’s work must be individual, and it will be marked as such.
Consult with the project sponsor (played by the trainer and assessor in the simulated work environment) as needed.
Develop a project information and communication plan (Template 1). Follow the instructions provided.
Please note that in Task 3, the project team must use Slack (https://slack.com/intl/en-au/), hence make sure to include Slack in your communication system for the project.
Template 1 –Project information and communication plan
Project Information and Communication Management Approach | |
Development
Outline all the following: o Outline the significant inputs into the plan (3-4). o Mention what stakeholders were consulted in the development of the plan and why. (3-4 stakeholders) o Outline what communication constraints were considered when developing the plan. (2-3) o Outline what specific communication requirements from stakeholders were considered in the development of the plan. Consider the project sponsor, the steering committee, the project manager, the project team and two additional stakeholders. |
Project Sponsor
Team members Management team Project team Communications that were considered: Meetings Phone Social media platforms Text messages External meetings- Team leader, management team and team members Internal meetings- Chair person by project sponsor from exterior organization like special person, real estate agents and who could provide important allowance for the project (McMakin & Lundgren, 2018). |
Communication methods, processes and technology
Outline all the following: o Outline communication methods, processes and technologies are used in the project (4-5) o Specify what PMIS is in use o Outline communication standards used in the project (4-5) |
The communication methods are:
Passive communication Active communication The process of communication plan are: Recognize stakeholders Recognize expectation of stakeholders Recognize important communication Recognize frequency and time-frame of communication messages Recognize how the texts would be interacted (Knapp et al., 2014) Document the products like formats, templates and formats Technologies like audio conferences, instant messaging, texting and video conferences. PMIS- It is computer-diven system which assists a team establish the plan of project and it estimate cost, schedules, probable expectation and results. Communication standards used in the project are: Precise as well asdeatiled information in the contract documentation decreases the probability of misinterpretation on the bidding contractors parts. Open and informed dialogue Speak cearly Proactive communication |
Monitoring and Control
Describe the monitoring and control mechanisms that are adopted in the project to control the validity of the information flow and the effectiveness of the communication network. (30-50 words) |
The 5Ws and 1H rule is crucial:
– Who needs to communicate with whom, what needs to be conveyed, and when it needs to be communicated.
– What is the significance of communication?
– Where and how should the communication process take place?
– No information should be leaked.
– Before any message is sent out, the Project Manager must approve it. |
Project Team Directory
Develop a Project Team Directory (4-6 roles).
Name | Role | Phone | Availability | |
Angela Graham | Finance and control manager | angelagraham@gmail.com | 046789392208 | Monday – Friday from 10 a.m. to 6 p.m. |
Taylor Varin | Client Management Service | Taylovarin_01@gmail.com | 046729017290 | Tuesday, Wednesday and Friday from 10 a.m. to 6 p.m. |
Joe Foster | Team leader | Joefoster29@gmail.com | 0463820282920 | Monday and Wednesday from 3 p.m. onwards |
Jacob Graham | Academic and resource Management | jacobgrahamacamgr@gmail.com | 0462820272924 | Monday to thrusday from 10 a.m. to 4 p.m. |
Communication Matrix
Develop a Stakeholder Communication Matrix for 4-6 stakeholders.
Stakeholder | Communication needs | Format | Responsibility | Media or Channel | Frequency |
Who | Why | What (example: reports, meeting minutes…) | Who is responsible for the communication?
and who approves it |
How | When |
Chair person | Issue management | Meeting minutes | Management team and chair person are responsible.
It will be approve by chair person. |
Online
Face-to-face meetings |
In every 2-3 weeks or when it is very important. |
Project team leader | Solving the team member issues and discussing the progress of project. | Meeting minutes templates | Team members and project team leader | Phone calls
Face-toface meetings Online meetings |
In every week |
Management team | They are taking the decision that are related to project. | Project progress report | Management team and project manager are responsible.
It will be approve by management team. |
Meetings
Phone calls |
In every 2 weeks |
Operational manager | Impact on schedule or budget of the project. | Data analysis report | Project team leader and operational manager are responsible.
It will be approve by management. |
Online
Meetings Face-to-face |
In every week |
Project Meeting Requirements
Develop a Project Meeting Requirements matrix for 2 types of meetings.
Meeting | Frequency and duration | Agenda items | Attendees | Chairperson | Location |
Type of meeting | When and for how long | Typical agenda items | Who is invited to attend the meeting | Who is chairing/ facilitating the meeting | Physical or video conference |
Stakeholders meetings | For 2 hours in every 2 weeks | · Changes in the project
· Budget · Timeframe · Project feedback and update |
Stakeholders and management | Stakeholders | Physical |
Regular team meetings | For 3 hours weekly | · Resource requirement
· Report of data analysis · Project goal · Issues and their solutions
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Team members, managements and team leader | Management | Physical and video conferences |
Communication escalation process
As issues or complications arise about project, communications it may become necessary to escalate the issue if a resolution cannot be achieved within the project team. Project stakeholders may have many different conflicting interests in a given project. While escalations are a normal part of project management, there must be a documented process that defines how those escalations will take place.
Priority | Definition | Decision Authority | Timeframe for resolution |
1 | Major impact- impact on project budget as well as timeframe | Management team and stakeholders | 4 weeks |
2 | Minor impact- variations in documents or format of the project | Team members of the project | 1 day |
3 | Insignificant impact- variations in the meeting platforms such as online and face-to-face. | Project manager | Less than 1 hour |
4 | Medium impact- variations in the task completion by more than 2 days that could impact on other challenges not much but coukd be solved in 1-2 days. | Management team | 1-2 days |
Task 2.2 Case Study
The Project Sponsor trusts your expertise in project management.
The Project Sponsor asked you and your team to help with a project. The Marketing Team is organising an event to present the new campus to education agents. The Project Sponsor would like you to develop the communication and information plan for this project.
The communication plan will be used by the marketing team in charge of organising the event.
Please see details below:
Event | Presenting the new campus to education agents |
Type of event | Virtual event
Zoom meeting |
Structure | Power Point Presentation
Q&A |
Duration | 1 hour |
Date | 20/6/20XX |
Presenter | Marketing Manager |
Organiser | Marketing Team |
Attendees | · Education Agents
· MMI -CEO · MMI CFO · Marketing Manager and Marketing team · Academic Manager |
Requirements for the communication plan | · Support the marketing team with organising the event
· Ensure consistent flow of information between organisers and attendees · Refer to Marketing Policy and procedures, and Communication Policy and procedures for communication guidelines |
Prepare a simplified version of the information and communication plan (Template 2) for the event.
Template 2 -Project information and communication plan
Project Information and Communication Management Approach | |
Development
Outline all the following: o Outline the significant inputs into the plan (2-3). o Outline what communication constraints were considered when developing the plan. (1-2) o Outline what specific communication requirements from stakeholders were considered in the development of the plan. (1-2) |
Vision of the project-
Material and resources of project Stakeholders Policy and procedures Planning Implementation Constraints of communication- Slack for written ccommunication Zoom meetings Meeting with the marketing team with the help of zoom is the specific communication requirement.
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Communication methods, processes and technology
Outline all the following: o Outline communication methods, processes and technologies are used in the project (2-3) o Outline communication standards used in the project (1-2) |
Communication methods, technologies and process utilised are-
Zoom meetings and phone calls- Online meetings by marketing manager and education agents to discuss the project features. Face-to-face meetings- Face-to-face meetings by marketing team and project manager to discuss regarding the requirements and solutions of the project.
Some of the communication standards utilised in the project are- Slack communication Zoom meetings Presentation Phone calls |
Monitoring and Control
Describe the monitoring and control mechanisms that are adopted in the project to control the validity of the information flow and the effectiveness of the communication network. (30-50 words) |
There must be a person who is liable for monitoring and controlling the information and data which is related to the project as well as aware from the processor and policies of the communication. |
Communication Matrix
Develop a Stakeholder Communication Matrix for 3-5 stakeholders.
Stakeholder | Communication needs | Format | Responsibility | Media or Channel | Frequency |
Who | Why | What (example: reports, meeting minutes…) | Who is responsible for the communication?
and who approves it |
How | When |
Management team | They are taking the decision that are related to project. | Project progress report | Management team and project manager are responsible.
It will be approve by management team (Austin, & Pinkleton, 2015). |
Meetings
Phone calls |
In every 2 weeks |
Operational manager | Impact on schedule or budget of the project. | Data analysis report | Project team leader and operational manager are responsible.
It will be approve by management. |
Online
Meetings Face-to-face |
In every week |
Chair person | Issue management | Meeting minutes | Management team and chair person are responsible.
It will be approve by chair person. |
Online
Face-to-face meetings |
In every 2-3 weeks or when it is very important. |
Project Meeting Requirements
Develop a Project Meeting Requirements matrix for 2 types of meetings.
Meeting | Frequency and duration | Agenda items | Attendees | Chairperson | Location |
Type of meeting | When and for how long | Typical agenda items | Who is invited to attend the meeting | Who is chairing/ facilitating the meeting | Physical or video conference |
Client meetings | In a month | Solutions and requirements | Marketing manager
Management Project manager |
Management team | Video conferences |
Daiky team meetings | For 2 hours in every 2 weeks | Project updates and project goals | Project team and marketing manager | Project sponsor | Physical |
Communication escalation process
As issues or complications arise about project, communications it may become necessary to escalate the issue if a resolution cannot be achieved within the project team. Project stakeholders may have many different conflicting interests in a given project. While escalations are a normal part of project management, there must be a documented process that defines how those escalations will take place.
Priority | Definition | Decision Authority | Timeframe for resolution |
1 | Minir- format changes | Team members | 3-4 days |
2 | Major- timeframe and cost | Project sponsor | 4-5 weeks |
3 | Insignificant- changes of meeting stages | Project manager | In not more than 1 hour |
4 | Medium- changes in meetings schelduling as well as delaying of task by 1-2 days. | Project manager | 2-3 days |
References
Please include your references below:
Austin, E. W., & Pinkleton, B. (2015). Strategic public relations management: Planning and managing effective communication campaigns. Routledge. Knapp, M. L., Vangelisti, A. L., & Caughlin, J. P. (2014). Interpersonal communication and human relationships. Pearson. McMakin, A. H., & Lundgren, R. E. (2018). Risk communication: A handbook for communicating environmental, safety, and health risks. John Wiley & Sons. |