Facilitate Continuous Improvement BSBSTR502

 

 

 

 

 

Facilitate continuous improvement BSBSTR502

 

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the taskis all my work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarized, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the right to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

 

Unit Title

Unit Code

Student name
Student ID number
Student signatureDate
Task Number

 

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

 

◻   Student requested reasonable adjustment for the assessment

 

 

 

Completed successfully

 

Did the student satisfactorily:

CommentsYNDNS
The student has satisfactorily completed and submitted the following:

 

·         Meeting minutes in Task 3.1A

·         Updated CI register in Task 3.1B

·         Email to CEO in Task 3.1C

 

 

 

 

The student met with departmental managers in week 5 (Role-Play):

 

·         Facilitated the meeting effectively

·         Reviewed the feedback on CI

·         Brainstormed actions to address the feedback

·         Apply problem-solving and decision-making techniques

·         Used communication techniques such as active listening and questioning to confirm understanding

·         Engaged the managers in problem-solving and decision-making processes

·         Used the opportunity to reinforce the importance of CI in the organisation

 

Feedback provided in Comments.

 

 

Demonstrated ability to:

·         Evaluate outcomes and identify opportunities for improvement

·         Seek feedback from relevant stakeholders on systems and processes

·         Identify other areas for improvement and document feedback for future planning

·         Identify and evaluate ways in which planning and operations could be improved

 

 

This is evidenced by:

·         Meeting minutes in Task 3.1A

·         Updated CI register in Task 3.1B

·         Email to CEO in Task 3.1C

 

 

Demonstrated ability to:

·         Make recommendations and communicate strategies to relevant stakeholders

 

This is evidenced by:

·         Email to CEO in Task 3.1C

 

 

Demonstrated ability to:

·         Confirm team progress, insights and experiences are captured and accessible using knowledge management systems

 

This is evidenced by:

·         Meeting minutes in Task 3.1A

·         Updated CI register in Task 3.1B

 

 

When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task. 

 

 

Task Outcome:                 Satisfactory  Not Yet Satisfactory

 

Student Name:

 

Assessor Name:

 

Assessor Signature:

 

Date:

 

Table of Content

 

Student Declaration.. 2

Task 3 – Manage opportunities for further improvement. 6

Task 3.1 Manage opportunities for further improvements. 8

References. 10

Task 3 – Manage opportunities for further improvement

 

Task summary and instructions

 

What is this assessment task about?This assessment task builds on Task 2.

 

This task comprises of the following assessment methods:

o   Product-based

o   Direct observation of Role-Play

o   Case Study

o   Other (specify)

 

It has been designed to evaluate your ability to/competency in:

 

·         Evaluate outcomes and identify opportunities for improvement

·         Seek feedback from relevant stakeholders on systems and processes

·         Identify other areas for improvement and document feedback for future planning

·         Identify and evaluate ways in which planning and operations could be improved

·         Make recommendations and communicate strategies to relevant stakeholders

·         Confirm team progress, insights and experiences are captured and accessible using knowledge management systems

 

You are required to address the following:

·         Task 3.1 Manage opportunities for further improvement

  • Review and address feedback on CI
  • Identify further opportunities for improvement

 

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.

What do I need to do to complete this task satisfactorily?·         submit the completed assessment tasks, according to instructions,

·         complete the tasks with sufficient detail and professionally present them,

·         use your own words and reference sources appropriately,

·         meet the word count where required,

·         use the scenario provided,

·         use the templates provided where required,

·         for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

·         if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

 

SpecificationsYou must deliver/participate in:

 

·         Review meeting with the managers in week 5 (Role-Play)

 

You must submit to GOALS

 

·         Meeting minutes

·         Updated CI register

·         Email to CEO

 

Resources and equipment •        Computer with Internet access

•        Access to Microsoft Office suites or similar software

•        Learning material

•        Scenario for assessment as provided

•        Relevant policies and procedures as provided

•        Templates as provided

 

Re-submission opportunitiesYou will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor before attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

Complete the following activities:

 

Task 3.1 Manage opportunities for further improvements

 

The departmental managers have now implemented CI initiatives to improve sustainable work practices.

Consider the following data and information:

1Overall satisfaction with the implementation:

·         50% Fully satisfied

·         50% Somewhat satisfied

2You have received the following feedback:

 

·         The CEO wants all reports printed out; this is against the paperless initiative

·         It would be a good idea to provide selected staff with Ipads to facilitate paperless work

·         Some team members still use disposable coffee cups when buying take away coffees

·         All staff bring food from home using reusable containers

·         Food is often left in the fridge for days, and it is always the same staff member who has to empty the food containers and wash them

·         When the order for LED light bulbs was placed, it was denied by the CFO. He thinks that they are expensive.

·         The advice to put computers in hibernation mode if taking a break or going to a meeting was successful; however, sometimes staff still forget.

·         It would be a good idea to introduce the use of brown bins to recycle food waste.

·         The CI register is not regularly updated.

3The CEO is impressed with the implementation of the CI initiatives and would like to explore further improvements.

However, the Board of Directors does not quite understand sustainability, and they may think that further improving sustainable work practices may come at a price.

 

 

  1. Review Feedback

Meet with the departmental managers in week 5 of class and review the feedback received on implementingCI initiatives.

In collaboration with the managers:

  • Determine how to address the feedback
  • Determine how the planning and operations of CI initiatives could be improved.
  • Identify areas for further improvement.

For example, work arrangements to improve work-life balance, engagement with the community to support non-for-profit work, reduce water consumption, consider how to improve the supply chain to work with sustainable suppliers, change the procurement policy to only buy energy-efficient products etc.…

  • Identify key actions and assign responsibility for the implementation.

Complete the meeting minutes (Template 1).

Duration: 30-45 minutes.

The trainer and assessor will validate your participation in the meeting and provide feedback on the Marking Sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to review the feedback and identify areas for further improvements.

Template 1 -Meeting Minutes

Date08/03/2022
LocationMeeting room
ParticipantsDepartmental managers and consultant
Review of feedback

 

100-150 words

Departmental managers implement the CIO initiative to encourage the employees to adopt sustainability practices or to establish a sustainable environment. There is some constructive feedback that departmental managers provide to the consultant such as the CEO of the MMI need the information in the form of the copy instead of digital form, some team members still forgot to put the system in hibernation mode to save energy cost of the organisations, some team member still uses the disposable cups to drink the coffee, etc.
Improvement of CI planning and operationsOrganisations must execute the sustainability policy and procedures in the organisation to improve their performance and also establish a sustainable environment (Caradonna, 2014).
Opportunities for further improvement

 

(2-3 opportunities, 50-100 words)

1. Company conduct the induction and education program to provide training rel;ated to new changes.

2. Company create an opportunity for the team member they share their suggestion with the senior of the business with the help of the suggestion box.

Action Items and responsibility

(6-8)

1. Implement the sustainability policy and procedures.

2. Motivate the staff to use reusable cups instead of using disposable cups.

3. Motivate the CEO to accept the reports in digital form instead of paper form (Caradonna, 2014).

4. Motivate the team member that they must take out their food from the freezer on regular basis.

5. Motivate the subordinate to put the system in hibernation mode during lunch and meetings.

6. Motivate the team members to apprise the Continues improvement register on regular basis.

 

  1. CI register

Update the CI register adding the opportunities for further improvements.

DateSuggested ImprovementCI CategoryActionsTimelineResponsibilityCompleted Y/N
08/03/2022Set the system in hibernation mode during the meeting.Business feedbackMotivate the staff to set the system in hibernation mode during lunch and meetings (Mulligan, 2017).2 daysConsultantY
10/03/2022Update the CI register on regular basis.Business feedbackEncourage the employees to adopt the best practices of the organisation.3 daysConsultantY
11/03/2022Implement the sustainability policy in the organisation.Business feedbackEncourage the employees to adopt the implement changes.2 daysConsultantY
13/03/2022All the documents must be created in digital form.Business feedbackMotivate the CEO to accept the reports in digital form instead of paper form.2 daysConsultantY
14/03/2022Take out the food from the freezer.Business feedbackAlways take food from the freezer to clean the environment(Mulligan, 2017).1 dayConsultantY

 

  1. Email to CEO

Write an email (Template 2) to the CEO addressing the following:

  • Summarise the outcome of the meeting with the departmental managers
  • Suggest opportunities for further improvements (as discussed with the managers)
  • Suggest 2-3 talking points to positively influence the Board of Directors to further improve sustainable work practices

(100-150 points)

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

 

Template 2 -Email

 

Email to the CEO
To: CEO
Cc:
Bcc:
Subject: Summary of meeting discussion
Date email is sent: 08/03/2022
Attachments:
Respected sir,

I hope this mail finds you well. Ihave held meeting with the departmental manager to converse the constructive response related to sustainable practices such as some staff stillnot hitting their system in hibernation mode, some staff still ususinghe disposable cups, team membersnotupdating the CI register on regular basis, etc. To overcome this problem, I provide some corrective action that departmental managers such as motivating the staff to adopt the changes, motivating the staff for optimum use of resources, etc. To deliver more details, I send a soft print of the meeting minutes with this mail. Kindly please review it and give feedback for improvement.

Kind regards

Consultant manager

 

 

References

 

Please include your references below:

 

(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)

Caradonna, J. L. (2014). Sustainability: A history. Oxford University Press.

Dresner, S. (2012). The principles of sustainability. Routledge.

Mulligan, M. (2017). Introduction to Sustainability. Taylor & Francis.