Facilitate continuous improvement BSBSTR502
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the taskis all my work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarized, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the right to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
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| ——OFFICE USE ONLY—–
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
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| Completed successfully
Did the student satisfactorily: |
Comments | Y | N | DNS |
| The student has satisfactorily completed and submitted the following:
· Meeting minutes in Task 3.1A · Updated CI register in Task 3.1B · Email to CEO in Task 3.1C
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| The student met with departmental managers in week 5 (Role-Play):
· Facilitated the meeting effectively · Reviewed the feedback on CI · Brainstormed actions to address the feedback · Apply problem-solving and decision-making techniques · Used communication techniques such as active listening and questioning to confirm understanding · Engaged the managers in problem-solving and decision-making processes · Used the opportunity to reinforce the importance of CI in the organisation
Feedback provided in Comments. |
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| Demonstrated ability to:
· Evaluate outcomes and identify opportunities for improvement · Seek feedback from relevant stakeholders on systems and processes · Identify other areas for improvement and document feedback for future planning · Identify and evaluate ways in which planning and operations could be improved
This is evidenced by: · Meeting minutes in Task 3.1A · Updated CI register in Task 3.1B · Email to CEO in Task 3.1C |
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| Demonstrated ability to:
· Make recommendations and communicate strategies to relevant stakeholders
This is evidenced by: · Email to CEO in Task 3.1C |
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| Demonstrated ability to:
· Confirm team progress, insights and experiences are captured and accessible using knowledge management systems
This is evidenced by: · Meeting minutes in Task 3.1A · Updated CI register in Task 3.1B |
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| When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task. |
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Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
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Table of Content
Task 3 – Manage opportunities for further improvement. 6
Task 3.1 Manage opportunities for further improvements. 8
Task 3 – Manage opportunities for further improvement
| Task summary and instructions
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| What is this assessment task about? | This assessment task builds on Task 2.
This task comprises of the following assessment methods: o Product-based☒ o Direct observation of Role-Play☐ o Case Study ☒ o Other (specify) ☐
It has been designed to evaluate your ability to/competency in:
· Evaluate outcomes and identify opportunities for improvement · Seek feedback from relevant stakeholders on systems and processes · Identify other areas for improvement and document feedback for future planning · Identify and evaluate ways in which planning and operations could be improved · Make recommendations and communicate strategies to relevant stakeholders · Confirm team progress, insights and experiences are captured and accessible using knowledge management systems
You are required to address the following: · Task 3.1 Manage opportunities for further improvement
Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such. |
| What do I need to do to complete this task satisfactorily? | · submit the completed assessment tasks, according to instructions,
· complete the tasks with sufficient detail and professionally present them, · use your own words and reference sources appropriately, · meet the word count where required, · use the scenario provided, · use the templates provided where required, · for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, · if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
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| Specifications | You must deliver/participate in:
· Review meeting with the managers in week 5 (Role-Play)
You must submit to GOALS
· Meeting minutes · Updated CI register · Email to CEO
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| Resources and equipment | • Computer with Internet access
• Access to Microsoft Office suites or similar software • Learning material • Scenario for assessment as provided • Relevant policies and procedures as provided • Templates as provided
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| Re-submission opportunities | You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor before attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
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Complete the following activities:
Task 3.1 Manage opportunities for further improvements
The departmental managers have now implemented CI initiatives to improve sustainable work practices.
Consider the following data and information:
| 1 | Overall satisfaction with the implementation:
· 50% Fully satisfied · 50% Somewhat satisfied |
| 2 | You have received the following feedback:
· The CEO wants all reports printed out; this is against the paperless initiative · It would be a good idea to provide selected staff with Ipads to facilitate paperless work · Some team members still use disposable coffee cups when buying take away coffees · All staff bring food from home using reusable containers · Food is often left in the fridge for days, and it is always the same staff member who has to empty the food containers and wash them · When the order for LED light bulbs was placed, it was denied by the CFO. He thinks that they are expensive. · The advice to put computers in hibernation mode if taking a break or going to a meeting was successful; however, sometimes staff still forget. · It would be a good idea to introduce the use of brown bins to recycle food waste. · The CI register is not regularly updated. |
| 3 | The CEO is impressed with the implementation of the CI initiatives and would like to explore further improvements.
However, the Board of Directors does not quite understand sustainability, and they may think that further improving sustainable work practices may come at a price. |
- Review Feedback
Meet with the departmental managers in week 5 of class and review the feedback received on implementingCI initiatives.
In collaboration with the managers:
- Determine how to address the feedback
- Determine how the planning and operations of CI initiatives could be improved.
- Identify areas for further improvement.
For example, work arrangements to improve work-life balance, engagement with the community to support non-for-profit work, reduce water consumption, consider how to improve the supply chain to work with sustainable suppliers, change the procurement policy to only buy energy-efficient products etc.…
- Identify key actions and assign responsibility for the implementation.
Complete the meeting minutes (Template 1).
Duration: 30-45 minutes.
The trainer and assessor will validate your participation in the meeting and provide feedback on the Marking Sheet.
If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to review the feedback and identify areas for further improvements.
Template 1 -Meeting Minutes
| Date | 08/03/2022 |
| Location | Meeting room |
| Participants | Departmental managers and consultant |
| Review of feedback
100-150 words |
Departmental managers implement the CIO initiative to encourage the employees to adopt sustainability practices or to establish a sustainable environment. There is some constructive feedback that departmental managers provide to the consultant such as the CEO of the MMI need the information in the form of the copy instead of digital form, some team members still forgot to put the system in hibernation mode to save energy cost of the organisations, some team member still uses the disposable cups to drink the coffee, etc. |
| Improvement of CI planning and operations | Organisations must execute the sustainability policy and procedures in the organisation to improve their performance and also establish a sustainable environment (Caradonna, 2014). |
| Opportunities for further improvement
(2-3 opportunities, 50-100 words) |
1. Company conduct the induction and education program to provide training rel;ated to new changes.
2. Company create an opportunity for the team member they share their suggestion with the senior of the business with the help of the suggestion box. |
| Action Items and responsibility
(6-8) |
1. Implement the sustainability policy and procedures.
2. Motivate the staff to use reusable cups instead of using disposable cups. 3. Motivate the CEO to accept the reports in digital form instead of paper form (Caradonna, 2014). 4. Motivate the team member that they must take out their food from the freezer on regular basis. 5. Motivate the subordinate to put the system in hibernation mode during lunch and meetings. 6. Motivate the team members to apprise the Continues improvement register on regular basis. |
- CI register
Update the CI register adding the opportunities for further improvements.
| Date | Suggested Improvement | CI Category | Actions | Timeline | Responsibility | Completed Y/N |
| 08/03/2022 | Set the system in hibernation mode during the meeting. | Business feedback | Motivate the staff to set the system in hibernation mode during lunch and meetings (Mulligan, 2017). | 2 days | Consultant | Y |
| 10/03/2022 | Update the CI register on regular basis. | Business feedback | Encourage the employees to adopt the best practices of the organisation. | 3 days | Consultant | Y |
| 11/03/2022 | Implement the sustainability policy in the organisation. | Business feedback | Encourage the employees to adopt the implement changes. | 2 days | Consultant | Y |
| 13/03/2022 | All the documents must be created in digital form. | Business feedback | Motivate the CEO to accept the reports in digital form instead of paper form. | 2 days | Consultant | Y |
| 14/03/2022 | Take out the food from the freezer. | Business feedback | Always take food from the freezer to clean the environment(Mulligan, 2017). | 1 day | Consultant | Y |
- Email to CEO
Write an email (Template 2) to the CEO addressing the following:
- Summarise the outcome of the meeting with the departmental managers
- Suggest opportunities for further improvements (as discussed with the managers)
- Suggest 2-3 talking points to positively influence the Board of Directors to further improve sustainable work practices
(100-150 points)
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
Template 2 -Email
| Email to the CEO |
| To: CEO |
| Cc: |
| Bcc: |
| Subject: Summary of meeting discussion |
| Date email is sent: 08/03/2022 |
| Attachments: |
| Respected sir,
I hope this mail finds you well. Ihave held meeting with the departmental manager to converse the constructive response related to sustainable practices such as some staff stillnot hitting their system in hibernation mode, some staff still ususinghe disposable cups, team membersnotupdating the CI register on regular basis, etc. To overcome this problem, I provide some corrective action that departmental managers such as motivating the staff to adopt the changes, motivating the staff for optimum use of resources, etc. To deliver more details, I send a soft print of the meeting minutes with this mail. Kindly please review it and give feedback for improvement. Kind regards Consultant manager |
References
| Please include your references below:
(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment) Caradonna, J. L. (2014). Sustainability: A history. Oxford University Press. Dresner, S. (2012). The principles of sustainability. Routledge. Mulligan, M. (2017). Introduction to Sustainability. Taylor & Francis.
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