Manage Business Resources

BSBOPS501 Manage Business Resources

 

 

 

BSBOPS501 Manage Business Resources

 

STUDENT ASSESSMENT BOOKLET

BSB50120 Diploma of Business (Business Operations)

 

 

 

 

Student Name: _________________________________________________________

 

Student ID: ___________________________________________________

OVERALL UNIT – RECORD OF ASSESSMENT OUTCOMES:

This section records the outcome of each task/assessment requirement so that the final assessment outcome can be determined for BSBOPS501 Manage business resources

Student must achieve a satisfactory outcome in each of the assessment tasks listed in the table following to be deemed competent in the unit. There is space to record up to three attempts at each assessment task..

A not satisfactory result for any discreet assessment task (after the student has had three (3) attempts), will result in the student being deemed not yet competent.

Assessment TasksUnit Outcome
Satisfactory (S)
Not satisfactory (NS)
Please note (N/A) where further attempts are not required
DateAssessor initials
Assessment Task 1: Written QuestionsAttempt 1 

 

Attempt 2 

 

Attempt 3 

 

Assessment Task 2: Case Study – Part 1Attempt 1 

 

Attempt 2 

 

Attempt 3 

 

Assessment Task 3: Case Study – Part 2Attempt 1 

 

Attempt 2 

 

Attempt 3 

 

Assessment Task 4: Case Study – Coffee BarAttempt 1 

 

Attempt 2 

 

Attempt 3 

 

Final Assessment ResultsResult (C/NYC)
BSBOPS501 Manage business resources Competent    Not Yet Competent
Student Name:
Student ID:
Qualification: BSB50120 Diploma of Business (Business Operations)
Does the student wish to appeal the result?     □ YES   □ NO
Assessor Name:
 

Assessor Signature:

Date:           /       /

 

 

Assessment Plan

The following outlines the requirements of your final assessment for this unit. You are required to satisfactorily complete all tasks to demonstrate competency for this unit.

Your Trainer / Assessor will provide you with the due dates for each assessment task. Write them in the table below and keep a note of the due dates for your reference.

Assessment RequirementsDue date
1.       Written Questions
2.       Case Study – CFA (Part 1)
3.       Case Study – CFA (Part 2)
4.       Case Study – Coffee Bar

 

Agreement by the student
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign

this before you start each assessment task.

Have you read and understood what is required of you in terms of assessment?¨   Yes
Do you agree that the assessment process is clear?¨   Yes
Do you understand your rights to appeal then decisions made in an assessment?

 

Do you have any special needs or considerations to be made for this assessment?

¨  No        ¨   Yes

If yes, what are they?

 

¨   Yes

 

 

 

¨  No
  • Student Name: ______________________________________________________________________________________________
  • Student Signature: _____________________________________________________________ Date: ________________________
    • Assessor Name: ______________________________________________________________________________________________
  • Assessor Signature: ____________________________________________________________ Date: ________________________
  • Assessor Note: If the student ticks ‘NO’ for any item except the reasonable adjustment, the assessor must not commence the assessment activity until the matter has been resolved and records of the resolution have been entered into the Student Management System (SMS).
  • If a student identifies any specific needs or considerations, assessors must provide a detailed record of how the situation was managed in the assessment outcome record for this assessment.
Version control
Version No.DateDept.Change
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Copyright Statement
© Copyright Clinton Institute
Disclaimer

 

All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, scanning, recording, or any information storage retrieval system without permission in writing from Clinton Institute. No patent liability is assumed with respect to the use of information used herein.

While every effort has been taken in the preparation of this publication, the publisher and authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of information contained herein.

 

 

 

Contents

OVERALL UNIT – RECORD OF ASSESSMENT OUTCOMES: 2

Assessment Plan. 4

Contents. 6

Introduction. 7

Assessment Task 1: WRITTEN QUESTIONS.. 14

Assessment Task 2: CASE STUDY – CFA – Part 1 23

Assessment Task 3: CASE STUDY– CFA (Part 2) 41

Assessment Task 4: CASE STUDY– Coffee Bar. 55

 

Introduction
Unit codeTitleTraining Package
BSBOPS501Manage business resourcesBusiness Services Training Package

 

For further information regarding assessment criteria including-

  • Application of unit
  • Elements and performance criteria
  • Assessment requirements
  • Modification History
  • Performance Evidence
  • Knowledge Evidence
  • Assessment Conditions.

 

Please refer to: https://training.gov.au/Training/Details/BSBOPS501

Understanding Assessment Terminology

Describe: Give a detailed account by recounting, characterising, outline and relating, in sequence, an event, situation, theory or point.

Discuss/Explain: Clarify or elaborate on the facts.  Focus on reasons how and why things happen or a why a particular point is important in the relevant context.

List: Using dot points, list a series of points, steps or stages that relate to the question.

Outline: Leaving out minor details, give an account of thing or a process outlining the main points of a topic.

Review: Provide a summary while analysing and commenting on the evidence, argument or other relevant points.

Summarise: Identify and interpret the most relevant features of a theory, discuss issue or detail, leaving out the finer details.

Develop: Involves the creation of the materials/activities/procedures to achieve the outcome.  This is about designing and creating,

Implement: After materials/activities/procedures are developed, test all materials/procedures to determine if they are functional and appropriate for the intended audience.

Evaluate: ensures that the materials/activities/procedures achieve their desired goals and involves a detailed review including any recommendations for change and reasons.

Plagiarism

While cooperative effort and the sharing of information are encouraged, you must ensure your assignments and assessments are representative of your own effort, knowledge, and skills. You must not take the work of others and present it as your own. Plagiarism may result in the assignment/assessment being deemed to be “not yet competent” by the Trainer / Assessor.

Students accused more than once of academic misconduct, including plagiarism, may be dismissed or cancelled from their course at the discretion of the Clinton Institute Director of Studies.

Plagiarism can take several forms:

  • Quoting from a book or an article without acknowledging the source.
  • Handing in someone else’s work as your own.
  • Stealing and passing off another person’s words or ideas and claiming them as your own.
  • Giving incorrect information about the source of a quotation or idea.
  • Downloading information from the internet without acknowledging the source.
  • Copying a section of a book or article and submitting it as one’s own work.
  • Presenting as a new and original idea or produce something which was derived from an existing source.

Referencing Materials

If you are unfamiliar with how to reference, we recommend that you review http://www.citethisforme.com/harvard-referencing. Two types of citations are included:

  • In-text citations are used when directly quoting or paraphrasing a source. They are located in the body of the work and contain a fragment of the full citation. Depending on the source type, some Harvard Reference in-text citations may look something like this:
    • “After that I lived like a young rajah in all the capitals of Europe…” (Fitzgerald, 2004).
  • Reference lists are located at the end of the work and display full citations for sources used in the assignment. Here is an example of a full citation for a book found in a Harvard Reference list:
    • Fitzgerald, F. (2004). The great Gatsby. New York: Scribner.*
  • It is preferred that students utilises Harvard Style referencing. Generally, Harvard Reference List citations follow this format:
    • Books: Last name, First Initial. (Year published). Title. City: Publisher, Page(s).
    • Journals/publication: Last name, First initial. (Year published). Article title. Journal, Volume (Issue), Page(s).
    • Websites: Website name, (Year published). Page title. [Online] Available at: URL [Accessed Day Mo. Year].

Understanding your results

The great thing with competency-based training is that you either deemed ‘competent’ (you can demonstrate the required skills and knowledge) or ‘not yet competent’ (at this time you haven’t been able to demonstrate required skills or knowledge). The key word is “YET”.

Your Trainer / Assessor will provide you with feedback on your assessments so that you know what you have done well in your assessment and what you need to improve upon or fix. An “NYC” result does not mean that you have failed and that is it – you have the opportunity to try again.  It could be that one question in your assessment was deemed not yet satisfactory and this is the only question that will require review.

Assessment outcomes

Each assessment task will be given an outcome of either Satisfactory (S) or Not Yet Satisfactory (NYS). You must complete all tasks satisfactorily to achieve an overall outcome of Competent (C) for a unit. If one or more of tasks are assessed as not yet satisfactory, you will be given an overall outcome for the unit of Not Yet Competent (NYC).

 

You will be allowed up to two (2) reassessments attempts to complete each task and achieve a satisfactory outcome. You will be given a timeframe for resubmission and advised what you must include in the resubmission.

 

There is an Assessment Task # – Outcome Record incorporated within an Assessment Cover Sheet at the beginning of each discreet assessment activity. Assessors will complete the Outcome Record section for each assessment activity. The summary of the outcomes will be transferred to the Overall Unit – Record of Assessment Outcomes located on the reverse of the first page Cover sheet of this Student Assessment Booklet..

Assessors Note -the Overall Unit – Record of Assessment Outcomes will become the first page of the submitted work when completed (by reversing the first page Cover sheet of this Student Assessment Booklet.)

 

Results legend

CCompetentYou have successfully completed unit and met the minimum

competency criteria and demonstrated the required skills and knowledge.

 

NYCNot Yet CompetentYou have not met minimum competency criteria for the unit. Certain section/s require review due to not meeting the requirements and, therefore, your work is deemed not yet competent.

 

Note: If you have had an initial assessment, a first reassessment and then a final reassessment, you will no longer have an opportunity to resubmit.  You will receive a “NYC” and have to re-enrol in the unit.

 

SSatisfactoryIndividual assessment/question is satisfactory.
NYSNot SatisfactoryIndividual has not yet achieved a satisfactory result for a specific assessment activity

Assessment attempts and resubmissions

You will have up to three (3) attempts to achieve a satisfactory outcome for each assessment. If after three (3) attempts you cannot achieve a satisfactory result for any assessment activity, the overall outcome with be Not Yet Competent (NYC) for the unit.

Resubmission

You will be given the opportunity to resubmit a Not Yet Satisfactory (NYS) assessment task up to two (2) times. Following the assessment outcome, you will be given appropriate feedback on previous attempt. This will enable you to have a total of three (3) attempts.

Timeframe

You will be provided with an appropriate timeframe by your trainer to resubmit your work. For example, you may be given 14 days to resubmit incorrect responses to written tasks or projects. Should you be required to complete a roleplay or presentation, your assessor will make an appointment time, which suits both of you.

Records

The Assessment Task Cover Sheet at the start of each assessment activity, includes a space to record the details of any re-attempts and resubmissions. Assessors must ensure that this is comprehensively detailed so that anybody reviewing the assessment record can tell exactly what occurred, when it occurred, how it occurred, who was involved and where any further evidence is located. Assessors must also make reference to ensuring that any reattempt or resubmission has been assessed in accordance with the model responses and performance descriptors included in the Assessor’s Marking Guide.

Assessment task cover sheet

At the beginning of each individual assessment task, you will find an Assessment Task Cover Sheet. Please fill out your student  details  on each cover Sheet and make sure you sign the student declaration.

Your assessor will complete the Outcome Record section and give you feedback about how well you went in each task. This will be written on the Assessment Task Cover Sheet.

Assessment appeals

You have the right to appeal an assessment decision. To make an appeal about an assessment decision, you must follow the process outlined in the Student Handbook.

Note that the Overall Unit – Record of Assessment Outcomes contains a section which says “Does the student wish to appeal the result?     □ YES   □ NO

Assessors must ensure that the appropriate box is ticked, after conferring with the student if necessary.

Assessment Overview

This Student Assessment Booklet includes all your tasks for assessment of BSBOPS501 Manage business resources

About your assessments

There are four (4) assessment tasks for this unit. You must satisfactorily complete all tasks to achieve competency for this unit.

Assessment TaskAbout this task
Assessment Task 1: Written QuestionsYou must correctly answer all ten (10) questions to show that they understand the knowledge required of this unit.
Evidence Required

·         All completed questions.

Assessment Task 2: Case Study – CFA

(Part 1)

You are required to demonstrate their ability to comprise bid information, develop a resource plan and monitoring of project.
Evidence Required

·         Activity 1: Resource Bid Information

·         Activity 2: CFA Resource Plan

·         Activity 3: Written Project Report

Assessment Task 3: Case Study – CFA

(Part 2)  

You are required to demonstrate your ability to develop a resource plan and monitoring of project.
Evidence Required

·         Activity 1: Second CFA Resource Plan

·         Activity 2: Written Project Report

Assessment Task 4: Case Study – Coffee Bar

 

You are required to demonstrate your ability to develop a resource plan and monitoring of project.
Evidence Required

·         Activity 1: MCB Resource Plan

·         Activity 2: Written Project Report

 

 

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.

Instructions about submitting your work can be found at the beginning of each assessment task.

Make sure you photocopy your written activities before you submit them. Your assessor will put the documents you submit into your student file. These will not be returned to you.

 

ASSESSMENT TASK COVER SHEET and TASK OUTCOME RECORD– ASSESSMENT TASK 1

Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.

Student Name 
Student ID
Date of submission 
Course / QualificationBSB50120 Diploma of Business (Business Operations)
Unit(s)BSBOPS501 Manage business resources

Student declaration

I <Insert your name>__________________________________________declare that this is my own work and:

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.

□ I have correctly referenced all resources and reference texts throughout these assessment tasks.

□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature: ___________________________________________________________________________________________

Assessor to complete
Assessment requirementsSatisfactory/
Not satisfactory
 

Attempt

(pls circle)

Written questions completed 1    2    3
Overall Outcome for Assessment Task 1:  

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements

(if more space is required, continue on reverse of this page)

 

Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

Assessor Signature:  ………………………………………………………………………………Date: ………………./…………………/…………….

Assessor Name: ______________________________________________________________________________________________

 

Authenticity Check
Student Name:
Student ID:
Unit of Competency: BSBOPS501 Manage business resources
Assessor Use Only
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following):

¨  I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work.

¨  I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment.

Assessor Signature: 

 

Date checked:

 

Assessment Task 1: WRITTEN QUESTIONS

Task summary:

You are required to answer all ten (10) questions correctly in this task.

You will have two (2) hours to complete this assessment.

Resources and equipment required to complete this task

  • Student Leaner Guide for this Unit
  • Computer
  • Access to the Internet

Note: Clinton Institute provides students with access to a computer and internet

When and where do I complete this task?

This task is to be completed in the classroom. Your assessor will advise on the date(s) and time(s) of the assessment.

What do I need to submit and Do?

What do you need to do?What evidence is required?
Answer all ten (10) questions.You will need to submit your answers to all ten (10) questions.

Decision Making Rules

Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.

You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.

Instructions

  • This is an open book assessment – you can use your learning materials as reference.
  • You need to answer all questions correctly
  • You must answer the questions by writing in the space provided and/ or you may complete using softcopy tasks or templates electronically when provided.
  • If you need more space, you can use extra paper. Make sure you write on each extra piece of paper your name and the question number/s you are answering.

 

Assessor will tick either □ Satisfactory OR □ Not yet satisfactory for each question and sub-questions.

 

Assessment Task 1: Written Questions

Question 1

List below four (4) legislative and regulatory requirements, relevant to managing business resources.

1Financial regulation laws

 

2Tax laws

 

3Interstate commerce laws

 

4Intellectual property laws (Bellouard, et al., 2012).

 

Outcome for Question 1:  □ Satisfactory OR □ Not yet satisfactory

 

Question 2

Resource Planning is an important requirement of any business, and ensures it has the required resources to meet its objectives. Outline each of the following Resource Plan Contents.

Resource Plan Content Outline of Resource Plan Content
Acquisition and allocation of resourcesOnce we get the essentials in line, we require beginning describing the project and evaluating the resources essential for moving the project onward.

 

 

Timelines and the relationship to business strategiesThe timeline and the relationship to the strategies of business create the milestone of the plan of business – the number of staff, locations, targets of sales, probable bet revenue and some other objectives.

 

 

Contingency plans and processes 1. Innovate and make the list of main risks

2. Arrange the risks

3. Gather and identify the resources

4. Begin creating the plans of contingency for each event

5. Discuss the plan with the team

6. Reconsider the plan.

 

 

Costs and budgetsIt outlines the provision of estimation of cost to the estimated components of the project that need definite resources (Bellouard, et al., 2012).

 

 

Outcome for Question 2:  □ Satisfactory OR □ Not yet satisfactory

Question 3

Outline below two (2) resource acquisition processes

1Firstly define the project accurately.
2Then find the necessary resource and then allocate those resources for meeting the requirements (Bellouard, et al., 2012).
Outcome for Question 3:  □ Satisfactory OR □ Not yet satisfactory

 

Question 4

Outline how you would manage finances, including project budgets

The following strategies are there to manage finances involving budgets of the project:

1. Understanding the wants and needs of the stakeholders

2. Identify when the situations have changed

3. Keep the project stakeholders informed about everything

4. Exactly manage and identify change

5. Develop accurate key performance indicators

6. Reconsider, evaluate, re-forecast (Farrar & Worden, 2012).

Outcome for Question 4:  □ Satisfactory OR □ Not yet satisfactory

 

Question 5

Outline below two (2) potential resource allocation review procedures

1Know the scope – Before we could allocate the resource and direct them all, we must describe the project scope we are operating on.

 

2Classify resources – We are aware of the project goals, tasks and scope for the project required being on accurate time and as per the approved budget, now we must gather all the resources (Farrar & Worden, 2012).

 

Outcome for Question 5:  □ Satisfactory OR □ Not yet satisfactory

 

Question 6

What are objectives of a business Unit?

The objectives are something that the organization of business needs to obtain over a particular time. These might be for earning profit for development and growth, for giving a better quality of goods to the consumers, for protecting the environment.

The objectives include:

1. Organic

2. Social

3. Strategic

4. National

5. Human

6. Economic (Laffan & Lindner, 2014).

 

 

 

Outcome for Question 6:  □ Satisfactory OR □ Not yet satisfactory

 

Question 7

Identify below three (3) typical risks associated with managing business resources and a risk management strategy for each

#Typical Risk with Managing Business Resources &  Mitigation Strategy
1Risk Economic Risk

Mitigation strategy To mitigate this risk save money as much as you can for maintaining the steady flow of cash. Operate the business with a slender budget with very low overhead by all cycles of the economy as a section of the plan of business (Laffan & Lindner, 2014).

 

□ Satisfactory OR □ Not yet satisfactory

2Risk Compliance Risk

 

Mitigation strategy Stay vigilant in the following compliance through joining the organization of industry, daily review the agency information of government.

 

□ Satisfactory OR □ Not yet satisfactory

3Risk Financial risk

 

Mitigation strategy Making some adjustments to the plan of business can help in avoiding harming the flow of cash or creating some unlikely loss (Laffan & Lindner, 2014).

 

□ Satisfactory OR □ Not yet satisfactory

Outcome for Question 7:  □ Satisfactory OR □ Not yet satisfactory

 

Question 8

Identify below two (2) procedures for risk management, including requirements for the considerations of potential changes in government priorities

1Risk analysis – It includes establishing the risk understanding and giving the input to the evaluation of risk and to the decisions on whether the risks are required to be preserved, on the accurate treatment techniques of risk.

 

2Risk evaluation – The main objective of this is for assisting in decision making, as per the results of analysis of risk about which need treatment of risk and the precedence for the implementation of treatment (Kane, 2012).

 

Outcome for Question 8:  □ Satisfactory OR □ Not yet satisfactory

 

Question 9

List below the five (5) key elements required to monitor usage of both physical and human resources

1 Percentage of the staff trained in the policies of the company

 

2 Competitiveness of salary or wages

 

3Pay gap as per gender

 

4Number of the initiatives of diversity

 

5Rate of diversity or demographics of employees (Kane, 2012).

 

Outcome for Question 9:  □ Satisfactory OR □ Not yet satisfactory

 

Question 10

Outline below two (2) sources of information required to monitor usage of both physical and human resources

Resource Type #Information Required to Monitor Usage of Resource
Physical Resources 1Data of organization
2Managers of the organization
Human Resources 1Information from managers
2Top management (Kane, 2012).
Outcome for Question 10:  □ Satisfactory OR □ Not yet satisfactory

 

 

**** END OF ASSESSMENT TASK 1 ****

What do I need to hand in for this task?Have I completed this?
Your answers to each questiono

 

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2

Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.

Student Name 
Student ID
Date of submission 
Course / QualificationBSB50120 Diploma of Business (Business Operations)
Unit(s)BSBOPS501 Manage business resources

Student declaration

I <Insert your name>__________________________________________declare that this is my own work and:

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.

□ I have correctly referenced all resources and reference texts throughout these assessment tasks.

□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature: ___________________________________________________________________________________________

Assessor to complete
Assessment requirementsSatisfactory/
Not satisfactory
 

Attempt

(pls circle)

Activity 1: Completed Resource Bid Information 1     2     3
Activity 2:Developed CFA Resource Plan 1     2     3
Activity 3: Completed Written Project Report 1     2     3
Overall Outcome for Assessment Task 2:  

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements

(if more space is required, continue on reverse of this page)

 

Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

Assessor Signature:  ………………………………………………………………………………Date: ………………./…………………/…………….

Assessor Name: ______________________________________________________________________________________________

 

Authenticity Check
Student Name:
Student ID:
Unit of Competency: BSBOPS501 Manage business resources
Assessor Use Only
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following):

¨  I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work.

¨  I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment.

Assessor Signature: 

 

Date checked:

 

this page intentionally blank

 

 

 

 

 

Assessment Task 2: CASE STUDY – CFA – Part 1

Task summary:

This assessment task is in three (3) parts.

o    Activity 1: You are required to complete Resource Bid Information

o    Activity 2: You are required to develop a Resource Plan

o    Activity 3: You are required to develop a written Project Report

 

  • You will have six (6) hours to complete this assessment, which may be undertaken in more than one session.

 

Resources and equipment required to complete this assessment

  • Computer and Microsoft Office/ Email
  • Access to the internet
  • Meeting space

Note: Clinton Institute will provide all the forementioned to complete this assessment

When and where do I complete this task?

This task is to be completed in the classroom. Your assessor will advise on the date(s) and time(s) of the assessment. ,  which may be undertaken in more than one session.

What do I need to submit and Do?

What do you need to do?What evidence is required?
Activity 1: Complete resource bid informationCompleted Resource Bid Information
Activity 2: Develop a Resource PlanCompleted Resource Plan
Activity 3: Develop a written Project ReportCompleted Written Project Report

Decision Making Rules

Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.

You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.

 

Assessment Task 2: Case Study – CFA (Part 1)

 

Students Instructions:

Case Study – Background Information

 

You’re employed at Custom Fit-outs Australia (CFA) as the Operational Manager. CFA have an establish reputation and well-known brand. CFA is an ISO accredited company and has been ISO accredited for over ten (10) years.

 

The Victorian Government has just released a Tender for the commission of one hundred (100) fully equipped self-contained vehicles to accommodate emergency serviceman during bushfires and other state of emergency responses, providing on-site accommodation at established base camps. These vehicles must be small enough to travel on small country roads, which buses and large vehicles cannot access.

 

Vehicle Requirements

·         Sleep a minimum of two (2) individuals

·         On board water tank

·         Kitchen with stove top, refrigerator and sink

·         Toilet and shower

·         Hot water service

·         Storage for personal items

·         Satellite navigation and tracking equipment 

 

Specified timeframe on the Tender, for the delivery of the required one hundred (100) vehicles is twelve (12) months. 

You have discussed the potential opportunity with Mike Downer, the company CEO, who is keen to submit a bid for the Tender.

A meeting is held with all the relevant stakeholders to discuss the opportunity in more details.

During the meeting, the nature and level of resources required was determined as followed:

·         This project would need to be established as a separate business unit within CKA

·         This business unit will need to be over and above CFA current budget and KPI’s

·         Agreed contingency budget of 5% to be built into the overall project budget

·         CEO has requested an additional 20% profit margin on total project

·         Need to acquire external expertise to develop the Tender for submission

·         Need to identify opportunities to share resources across the business unit within CFA

·         Additional resources to meet the twelve (12) month timeframe will need to be attained

·         Project budget will need to be established to determine resource requirements and identify bid value (Proposed costs)

·         Need to identify benefits CFA can offer the Victorian Government over potential competitors

 

Note: To assist you in completion of this assessment task you may like to access the following:

 

 

 

Activity 1

Develop Resource Bid Information

Further Case Study Information

Following the meeting, the Assembly and Fit-out team have done some research, and determined that purchasing vans and then customising the fit-out will be that most cost effective and efficient way to fulfil the government tender.

The Assembly and Fit-out Manager, David White has an established network with the fleet manager at Ford Australia, who has provided CFA with an exclusive written quote for one hundred (100) Ford Transit vehicles for $5,000,000.00, being only $50,000.00 each (including GST) dive away and includes one (1) years free registration. This is a total saving of $6,717.00 on RRP plus registration of up to $835.90 on each vehicle. 

Part of the quote also allows staged delivery over the next twelve (12) months (As required) to be able to offer the client a completed staged delivery throughout the year, with registration commencing only once client takes delivery. 

Ford Transit – Vehicle Specifications:

·         Engine 2.0 litre, 4-cylinder turbo.

·         6- speed Automatic transmission

·         Fuel use: L/100Km

·         Power: 125KW at 3500rpm

The Design team has developed a custom design fit-out which meets all the clients’ requirements including two (2) single fold away beds or one (1) queen bed and a collapsible table for $8,450.00 plus GST on materials and part for the following design (Excluding labour costs):

 

It has been identified that a large corner of the factory in Dandenong is currently not being used, and will be allocated to this project if the event of successful tender bid. This will be an added benefit as this overhead will be absorbed by CFA and not added as a budgeted project expense.

It has been determined that an additional three (3) full-time staff will need to be acquired on a twelve-month contract to meet the resource demand, to enable delivery of the required one hundred (100) vehicles within twelve (12) months. It is estimated each new contractor will cost approx. $85,000.00 including training time and superannuation.

An external expert with a 98% success rate in writing tenders has been engaged for $20,000.00 including GST. In order to provide the Tender writer with all information to be able to write the tender, you have been asked to develop a draft resource bid, outlining all the information we have so far.

 

Use the information in the Case Study to develop Resource Bid Information for the Tender Writer.

Analyse the project resource requirements to identify the proposed costs and benefits, using the template following. (Template also available as a separate document in soft copy on request).

 

 

 

 

Project Resources Bid Information
Project Name: Tender of 100 self-equipped vehicles
Project Description: The Victorian government has released a tender for the commission of 100 hundred self-equipped vehicles to CFA company (Pierre, 2014).
A.      Cost of Project Resources
Vehicle Purchase$5,000,000.00
Custom Fit-out Materials$50,000
Materials GST$250
HR Resources$250
Sub-Total Project Expenses $6,050,000
5% Contingency Value $25000
Sub-Total Project Expenses with contingency $30,000
20% Profit Margin on Project $50,000
Expert Tender Writer $45,000
Total tender bid value $5,000,000
Total Unit Cost to client  $7,000,000
B.       Benefits of CFA
List three (3) benefits CFA offers in this project.

 

1 They can large profits from this tender

 

2The Victorian Government will provide them with big offers in future

 

3By completing this project, CFA’s reputation will be increased in the market (Pierre, 2014).

 

 

Identify five (5) opportunities to share resources across business units within the organisation

1Earning more profits

 

2To complete the tender in the given duration

 

3To complete the tender under the planned budget

 

4To avoid the risk in completing the tender

 

5To make the vehicles as per the given brief (Pierre, 2014).

 

C.       Internal Resourcing Capacity & External Resources Requirements Internal Resourcing Capacity & External Resources Requirements
List of Internal Resource Capacity

List a minimum of three (3)

1Funds

 

2Volunteers

 

3Equipment and tools

 

List of external Resources Required

List a minimum of three (3)

1Badges of security

 

2Computers

 

3Cell phones (Pierre, 2014).

 

 

Activity 2

Further Case Study Information

The Tender submission was a success and CFA was awarded the contract to provide the Victorian Government with one hundred (100) fully equipped self-contained vehicles to accommodate emergency serviceman during bushfires and other state of emergency responses, providing on-site accommodation at established base camps, over the next twelve (12) months.

 

As the Operations Manager you are required to develop a Resource Plan (V1.0) for the project over the next 12 – months to ensure the project runs to schedule as planned.

Additional Resource Plan information:

·         Document ID: VGT/1234A

·         Document Owner: CFA Operations Manager

·         Date of Issue: Date created/ completed 

·         File Name: Resource Plan VGT/1234A

·         Once completed the document will need to be approved by the project team: CEO (Project Sponsor), Assembly & Fit-out Manager (Procurement Manager) & Operations Manager (Project Manager) 

 

 

Develop a Resource Plan

Use the information in the Case Study, to develop a Resource Plan using the template following. (Template also available as a separate document in soft copy on request):

 

 

<Project Name>

 

RESOURCE PLAN
Version: <Version Number>
  1. Document Control

.

 

Document Information

Document IDVGT/1234A
Document Owner CFA Operations Manager

 

Issue Date20-02-2022
Last Saved Date06-03-2022
File NameResource Plan VGT/1234A
  1. Document History

Insert the document version number and associated information.

VersionIssue DateChanges
VGT/1234A20-02-2022

 

They implement the back plan of this project.

 

 

  1. Document Approval

Insert the document approval information.

Project Team RoleNameSignatureDate
CFA Operations Manager

 

Jack20-02-2022
CFA sales managerMax20-02-2022
CFA marketing managerSarah20-02-2022

 

  1. Resources Allocated

Insert the information on the resources that will be required to deliver the project.

ResourceAcquisition and Allocation of Resources
Project TeamCFA members
Project StaffSales, operation, and marketing manager
Customer SupportCustomerhelpline@au.in
FacilitiesOperations,sales,and marketing
EquipmentTools, and types of equipment
Software Tools

Must include a system for monitoring resource usage

Cameras, recorder, equipment, and tools.

Manufacturing types of equipment, and the machines, electrition

High-level mechanics, and engineers.

Plan report and the resource plan data to calculate the estimation of the project budget.

OtherMarketing information and other sources.
  1. Procedures for evaluation of resource allocation

Insert two (2) procedures for evaluating resource allocation, that will be used to ensure resource allocation is efficient and maximizes productivity.

Evaluation Procedure #1The organization that is needed to increase their productivity in the market and for this, they have to allocate the location and start the productivity of the company in the market to build their project.

 

Evaluation Procedure #2After allocation, they have to start the work and the productivity and implement the work and the teammates according to the work requirements.

 

 

  1. Procedures to review resource allocation against business unit objectives

Insert two (2) procedures to review resource allocation, in the event the evaluation procedures determine that efficiency and maximum productivity is not being maintained.

 

Review of Resources Allocation Procedure #1Before the project started they have to check all the pieces of equipment and the tools and check their working capacity.

 

 

Review of Resources Allocation Procedure #2In the second resources plan, they have to confirm all the details and the resources places to start the project on time.

 

 

  1. Project Timeline

Identify project activities to be undertaken over the project period of twelve (12) months, ensuring 100 vehicles are completed in that period.

 

 

Project Activity DescriptionProject Duration in Months
Prior to Project commencement123456789101112
 

Implement the project plan in the market.

*
 

Development the project team

*

 

 

Divide the teammates according to department

*

 

  1. Risk Management

Identify project risks, rate the risk and establish risk management mitigation strategy. List a minimum of five (5) project risks

LikelihoodConsequence
MinorModerateSignificantMajorCatastrophic
12345
Rare112345
Unlikely2146810
Moderate31691215
Likely418121620
Almost Certain5110152025

 

 

#Identified Potential Risk

Identify potential risk below

Likelihood

(1-5)

Consequence

(1-5)

Risk Rating

(1-25)

Strategy to Treat Potential Risk

Identify a strategy to eliminate or mitigate potential risk

1Tools and the failure of the equipment

 

 

 

 

4415They have to arrange the tools and the equipment more for the backup option.
2 

Funds unavailable

 

 

 

5525If they will not get the required fund amount then their project will get fail and there might be the chance they would not be able to do start the project on time.
3Unavailable team members

 

 

 

 

5420If the team members or the staff members are not there on time then this will cost a huge loss to the company.
4Unavailable to complete the tender on time

 

 

 

 

5410If the company was unable to complete the tender on time then there might be a chance they have to face a huge crisis in the market from their competitors.
5Cyber risk

 

 

 

 

5520If the company project has may cause cyber crime and they will have to face cyber risks because of this their all data may get a leak and because of this they have to get a cyber risk team in their organization (Zhang et al., 2020).

 

 

  1. Contingency Plans

Develop contingency plans for each of the following potential project issues.

 

Contingency ScenarioOutline Contingency Plan
Fail to acquire the additional required skills before project commencement.There might be chances that the project can be failed and for securing it they have to put some other kinds of skills and the additional level of skills to make their project great. According to the contingency requirement and the plan demand, they have to show their great skills in the organization to make the project work and be worth it (Wang, et al., 2020).

 

 

Ford (Vehicle Supplier) fails to deliver vehicles on time and hold up project production/ scheduled timeframesIf the vehicle supplier of the ford organization is unable to deliver their goods on time then this may cause the bad reputation of the company and the late delivery sign of the company’s inappropriate working policy. If they provide the late service to the project team of the ford organization then this will slow down the production of the vehicle in the market and because of this, the competition level in the market will be increased, and ford company has to face it (Wang, et al., 2020).

 

 

CFA’s main business grows and needs the factory space, allocated to the project for assembly.If the main business of the CFA grows so based on this the company has to make the contingency plan in which they have to make and build the company factory space, the location of the organization, and how they have to assemble the project allocation. Space is required by the organization for their growing business development and they have to check all the other equipment, tools, and resources available in the market to make the plan into reality (Zhang et al., 2020).

 

 

 

 

  1. Costs and Budget

Develop project budget estimates for each of the following project expense areas:

 

Project Budget
Project ExpensesExpense Value
Vehicle Purchase$5,000,000.00
Custom Fit-out Materials$50,000
Materials GST$250
HR Resources$250
Sub-Total Project Expenses$6,050,000
5% Contingency Value$25000
Total Project Budget$ 11,125,5000

 

 

 

 

Activity 3

Monitoring of Project and Write Project Report

 

Further Case Study Information

The Resource Plan you developed in Activity 2, has been approved by required stakeholders.

You immediately implement the Resource Plan and related processes as required to ensure the project commencing is efficient and well organised.

*******************

One (1) Month Since Project Commencement

Three (3) skilled contract staff were appointed, and undertook training and guidance by one (1) of CFA senior assembly and fit-out team members.

 

Vehicle fit-out production has commenced, however the senior assembly and fit-out team member, who is very quick, has completed three (3) vehicles on his own in this period, on top of training the three (3) new staff members.

 

Assembly & Fit-out (A&FO) staff Vehicles Completed in the first (1st) Month
Senior A&FO (Trainer) 3
New Contractor A&FO #1 2
New Contractor A&FO #1
New Contractor A&FO #1

 

The senior assembly and fit-out team member, is scheduled to return to his regular duties at the end of the week, having fully trained the new project team members. 

The client is very happy with the standard of work, but expressed fears that CFA may be in potential danger of not meeting the 100 vehicle requirement within the next 11 months, as CFA has only delivered five (5) vehicles to date.

 

To maintain 100 completed vehicles within twelve (12) months, CFA needs to average 8.3 completed vehicles each month.

 

Current Project Spend

Vehicle Purchase  $250,000.00
Fit-out materials $42,250.00
HR Resources $18,000.00

 

Monitoring of Project and Write Project Report

Use the information in the case study to write a Project Progress Report to the project team, using the template following. (Template also available as a separate document in soft copy on request)

 

 

This page intentionally blank

 

Project Report
Report To: General Manager
Report By: Manager
Monitoring of Project Deliverables
Monthly Deliverable Target

List the number of vehicles to be completed in the first month according to your Resource Plan from Activity 2.

5 vehicles
Actual Monthly Deliverables Achieved Five (5)
Outcome/ Assessment of Monthly Target

Assess if the actual completed vehicles are on-track, behind or ahead according to your resource Plan from Activity 2.

5 vehicles are completed in a month but the CFA has to make 95 vehicles in the upcoming 11 months (Pierre, 2014).
Monitoring of Project Budget
Monthly Budget Amount

Outline the first month budget, according to your Resource Plan (budget) from Activity 2.

 

$40,000

Actual Project Spend $310,250

 

Outcome/ Assessment of Monthly Budget

Assess if the actual project costs are on-track, Under budget or over budget according to your resource Plan (budget) from Activity 2.

The budget has gone further than it was planned. Now the CFA company has to adjust their budget to make the remaining vehicles (Pierre, 2014).
Recommendations
Suggested Recommendations

List a minimum of two (2) improvements to work practices for the efficient use of resources

The workers should use the given resources efficiently to maintain the budget of the project.

 

The management must review the usage of resources at every time so that they have information that how much resource is remaining (Pierre, 2014).

 

 

 

 

 

**** END OF ASSESSMENT TASK 2 ****

What do I need to hand in for this task?Have I completed this?
Activity 1: Completed Resource Bid Informationo
Activity 2: Completed Resource Plano
Activity 3: Completed Project Reporto

 

 

 

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 3

Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.

Student Name 
Student ID
Date of submission 
Course / QualificationBSB50120 Diploma of Business (Business Operations)
Unit(s)BSBOPS501 Manage business resources

Student declaration

I <Insert your name>__________________________________________declare that this is my own work and:

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.

□ I have correctly referenced all resources and reference texts throughout these assessment tasks.

□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature: ___________________________________________________________________________________________

Assessor to complete
Assessment requirementsSatisfactory/
Not satisfactory
 

Attempt

(pls circle)

Activity 1: Develop a Second Resource Plan 1     2     3
Activity 2: Develop a Written Project Report 1     2     3
Overall Outcome for Assessment Task 3:  

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements

(if more space is required, continue on reverse of this page)

 

Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

Assessor Signature:  ………………………………………………………………………………………Date: ………………./…………………/…………….

Assessor Name: ______________________________________________________________________________________________

 

 

 

Authenticity Check
Student Name:
Student ID:
Unit of Competency: BSBOPS501 Manage business resources
Assessor Use Only
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following):

¨  I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work.

¨  I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment.

Assessor Signature: 

 

Date checked:

 

 

Assessment Task 3: CASE STUDY– CFA (Part 2)

Task summary:

This assessment task is in two (2) activities.

  • Activity 1: You are required to develop a second Resource Plan
  • Activity 2: You are required to develop a written Project Report

You will have three (3) hours to complete this assessment,  which may be undertaken in more than one session.

 

Resources and equipment required to complete this assessment

  • Student Leaner Guide for this Unit
  • Computer
  • Access to the Internet

Note: Clinton Institute provides students with access to a computer and internet

When and where do I complete this task?

This task is to be completed in the classroom. Your assessor will advise on the date(s) and time(s) of the assessment.

What do I need to submit and do?

What you need to do:What evidence is required:
Activity 1: Develop a second Resource PlanCompleted Resource Plan
Activity 2: Monitor performance and develop a Project ReportCompleted Project Report

Decision Making Rules

Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.

You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.

 

 

 

Assessment Task 3: Case Study – CFA (Part 2)

Students Instructions:

Case Study Background Information

It’s eight (8) months into the VGT project and the project is ahead of schedule.

 

The client is very happy with the quality and progress CFA has delivered.

The client has now asked you if CFA would consider providing them with custom canvas awnings, for all one hundred (100) Vehicles. The client is prepared to wait four (4) months before commencing the new project.

You have discussed the potential opportunity with the CEO who is keen to keep the client happy and continue to build a professional rapport with the client for further tenders.

 

Project Objectives Communicated by the Client 

·         Design custom canvas awning/ room for accommodation vehicles

·         Erectable awning room must feature walls, ventilation and a waterproof ceiling: 2.5m x 2.5m

You hold a meeting to consult with stakeholders/ project team to determine the nature and level of resources required to achieve the project objectives. 

During the meeting, the nature and level of resources required was determined as followed:

·         It has been identified that CFA already has a canvas awning erectable room in its current product range with meets the clients’ objectives 

·         As the current project is running ahead of schedule, it has been suggested that CFA retains one of the contractor beyond the twelve (12) months and extends they contract by one (1) month, to put the awning together.

·         The awning canvas is currently supplied by an overseas supplier, and delivered to CFA fully machined. Once delivered to CFA, all that needs to be done, is band the awning canvas, and construct the awning poles by cutting the material to size and fitting fastening, joins and stops. 

·         This awning is currently listed for RRP of $539.00 plus GST of with a profit margin of 50%

 

Additional Recourse Plan information:

·         Document ID: VGT/1235B

·         Document Owner: CFA Operations Manager

·         Date of Issue: Date created/ completed 

·         File Name: Resource Plan VGT/1235B

·         Once completed the document will need to be approved by the project team: CEO (Project Sponsor), Assembly & Fit-out Manager (Procurement Manager) & Operations Manager (Project Manager) 

 

 

Note: To assist you in completion of this assessment task you may like to access the following:

 

 

 

 

Activity 1

Develop a Second Resource Plan

Further Case Study Background Information

The client has agreed to the price of $539.00 plus GST for each unit. Total contract value of $59,290 inclusive of GST, to be delivery one (1) month post completion of the other contract.

 

 

Use the information in this Case Study, to develop a Resource Plan using the template following. (Template also available as a separate document in soft copy on request)

 

<VGT Project>
RESOURCE PLAN #2
Version: 1.0
  1. Document Control

Document Information

Document IDVGT/1235B
Document OwnerCFA Operations Manager
Issue Date01-03-2022
Last Saved Date05-02-2022
File NameResource Plan VGT/1235B

 

  1. Document History
VersionIssue DateChanges
1.001-03-2022Changes made in Title pages

 

  1. Document Approval
Project Team RoleNameSignatureDate
Sponsor of Overall ProjectJohnJohn01-03-2022
Project Grouping reviewedMichaelMichael01-03-2022
Project Office ManagerHenryHenry01-03-2022

 

 

  1. Resources Allocated

Insert the information on the resources that will be required to deliver the project.

 

ResourceAcquisition and Allocation of Resources
Project Team Following members included in the Project –

1. Team Members of project

2. Staff Members of the organization.

3. Suppliers and Providers.

4. Board Members

5. CEO

6. Operations Manager

Project StaffOperations Manager and Operations Associate
Customer SupportCustomer support is providing to all the customers of the organization and customer handling team.
FacilitiesFacilities provide to staff members and the clients is to getting ready the vehicle which is used by the Victorian government in the project of emergency and there are facilities included accommodation facilities.
Equipment Equipment used here is Vehicle in the project.
Software Tools

Must include a system for monitoring resource usage

 Software tools included in the project such as antivirus software which keep all the data safe, accommodation software which will be provided in vehicles, so that clients can use all the facilities, canvas can be used.
OtherOthers include the awning canvas currently supplied by an overseas supplier

 

 

  1. Project Timeline

Identify project activities to be undertaken over the project period of one (1) months, ensuring 100 awnings are completed in that period.

Project Activity Description Project Duration in Weeks
1234
 

Identified that CFA already has a canvas awning erectable room

 This week  
The awning canvas is currently supplied by an overseas supplier

 

  This week

 

  1. Risk Management

Identify project risks, rate the risk and establish risk management mitigation strategy. List a minimum of five (5) project risks

 

LikelihoodConsequence
 MinorModerateSignificantMajorCatastrophic
12345
Rare112345
Unlikely2146810
Moderate31691215
Likely418121620
Almost Certain5110152025

 

#Identified Potential Risk

Identify potential risk below

Likelihood

(1-5)

Consequence

(1-5)

Risk Rating

(1-25)

Strategy to Treat Potential Risk

Identify a strategy to eliminate or mitigate potential risk

1 

Objectives not achieved

 

 

 

236Communication must be proper to achieve objectives (Kerzner, et al., 2019).
2 

Cost decided has been increased

 

 

 

3412Allocation of resources done properly so that there is proper utilization of resources
3 

room for accommodation vehicles is not created and achieved

 

 

 

4420Allocation done properly.
4Employees not understand the objectives which achieved properly

 

3412Provide training to employees so that performance of employees achieved (Kerzner, et al., 2019).

 

  1. Contingency Plans

Develop contingency plans for each of the following potential project issues.

 

Contingency Scenario Outline Contingency Plan
Contract staff are not prepared to extend their contract for the required additional monthThe contingency plan prepared here is that expenses are recorded separately for the risks identified in the organization and ensure that all the risks are recorded and the amount that is kept in the contingency plan is only 10% of the profit.
Overseas supplier fails to deliver materials on time and hold up project production/ scheduled timeframesIf the overseas suppliers fail to provide materials on time, then have the contact with another supplier who can provide materials at the same cost whether its of low quality or the same quality but the materials must be accessed on time.

 

 

  1. Costs and Budget

Develop project budget estimates for each of the following project expense areas:

Project Budget
Project ExpensesExpense Value
Awning materials$15,000
HR Resources$10,000
50% Profit Margin on Project$5,000
GST$1,000
Total Project Budget$31,000

 

 

Activity 2

Monitoring of Project and Write Project Report

Further Case Study Information

The Resource Plan you developed in Activity 1, has been approved by required stakeholders.

You immediately implement the Resource Plan and related processes as required to ensure the project commencing is efficient and well organised.

 

You ordered and paid for all the required materials for the awning construction from the overseas supplier to ensure there were no hold ups.

One (1) of the skilled contract staff were retained for an agreed additional month.

Awning materials were delivered and ready for assembly.

*******************

Project Commencement

One (1) of the skilled contract staff were retained for an agreed additional month.

Its 10.00am on Monday morning and the skilled contractor has not turned up for work as yet.

 

Friday – Week One (1)

The contractor who agreed to extend his contract has not turned up to work all week, with no communication or explanation. You have attempted to contact he on numerous occasions, but his phone just rings out and your messages are not being returned. In fear of his welfare you contact the emergency contract details on his employment form. Both number provided are disconnected.

 

Assembly & Fit-out (A&FO) staff Awnings Completed in the first (1st) Week
Contractor A&FO #10

 

Current Project Spend

Materials Purchased  $20,283.34
HR Resources $0

 

Monitoring of Project and Write Project Report

Use the information in the case study to write a Project Progress Report, to the project team, using the template following. (Template also available as a separate document in soft copy on request)

 

 

Project Report #2
Report To: CEO
Report By: Operations Manager
Monitoring of Project Deliverables
Weekly Deliverable Target

List the number of awnings to be completed in the first week according to your Resource Plan from Activity 1.

Number of awnings to be completed in the first week are such as –

1. First is accommodation must be given in the vehicles.

2. Awning Campus must be established (Hussein, et al., 2018).

3. Skilled contract staff must be hired for the additional report of the organization.

Actual Weekly Deliverables Achieved Zero (0)
Outcome/ Assessment of Weekly Target

Assess if the actual completed awnings are on-track, behind or ahead according to your resource Plan from Activity 1.

Outcome of the weekly target is that objectives are achieved in the organization, and Awning materials were delivered and ready for assembly, and it ensure that all the materials are used properly and communicated effectively and efficiently (Hussein, et al., 2018).
Monitoring of Project Budget
Weekly Budget Amount

Outline the first week’s budget, according to your Resource Plan (budget) from Activity 1.

Monitoring of Project Budget is around $50,0000, and the first week budget is approximately that is $5,000 and it will be different in different weeks.
Actual Project Spend Actual Project Spend is $55,000.
Outcome/ Assessment of Weekly Budget

Assess if the actual project costs are on-track, Under budget or over budget according to your resource Plan (budget) from Activity 1.

Outcome of weekly budget is that it has been achieved and it achieve by ensuring that targets are achieved, and there was not much extending of resources.
Recommendations
Suggested Recommendations

List a minimum of two (2) improvements to work practices for the efficient use of resources

Recommendations include –

1. Contract must be signed with the staff members to ensure that project is delivered on time for the additional month.

2. required materials for the awning construction from the overseas supplier to ensure there were no hold ups.

 

****END OF ASSESSMENT TASK 3****

What do I need to hand in for this task?Have I completed this?
Activity 1: Second CFA Resource Plano
Activity 2: Written Project Reporto

 

 

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 4

Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.

Student Name 
Student ID
Date of submission 
Course / QualificationBSB50120 Diploma of Business (Business Operations)
Unit(s)BSBOPS501 Manage business resources

Student declaration

I <Insert your name>__________________________________________declare that this is my own work and:

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.

□ I have correctly referenced all resources and reference texts throughout these assessment tasks.

□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature: ___________________________________________________________________________________________

Assessor to complete
Assessment requirementsSatisfactory/
Not satisfactory
 

Attempt

(pls circle)

Activity 1: Develop a Resource Plan 1     2     3
Activity 2: Develop a Written Project Report 1     2     3
Overall Outcome for Assessment Task 4:  

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements

(if more space is required, continue on reverse of this page)

 

Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

Assessor Signature:  ………………………………………………………………………………………Date: ………………./…………………/…………….

Assessor Name: ______________________________________________________________________________________________

 

Authenticity Check
Student Name:
Student ID:
Unit of Competency: BSBOPS501 Manage business resources
Assessor Use Only
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following):

¨  I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work.

¨  I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment.

Assessor Signature: 

 

Date checked:

 

 

 

 

Assessment Task 4: CASE STUDY– Coffee Bar

Task summary:

This assessment task is in two (2) activities.

  • Activity 1: You are required to develop a Resource Plan
  • Activity 2: You are required to monitor performance and write a Project Report

 

You will have three (3) hours to complete this assessment,  which may be undertaken in more than one session

Resources and equipment required to complete this assessment

  • Student Leaner Guide for this Unit
  • Computer
  • Access to the Internet

Note: Clinton Institute provides students with access to a computer and internet

When and where do I complete this task?

This task is to be completed in the classroom. Your assessor will advise on the date(s) and time(s) of the assessment.

What do I need to submit and do?

What you need to do:What evidence is required:
Activity 1: You are required to develop a Resource PlanCompleted Resource Plan
Activity 2: You are required to monitor performance and write a Project ReportCompleted Written Project Report

Decision Making Rules

Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.

You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.

 

 

 

Assessment Task 4: Case Study – Coffee Bar

Students Instructions:

Case Study Background Information

A friend of yours, Dean, who owns the local bakery, has decided to set up a mobile coffee bar (MCB), over the Christmas, New Year period (all of December and January) at the local pier, to capitalise on the large number of tourist in the area that visit and flock to the pier during this period with no other current amenities in this area or competition. Dean has done his research and already got is permit and mobile coffee bar ready to go. To date Dean has spent a total of $13,143.00 

However; with only one (1) month before the scheduled start date on 1st December, Dean has found himself with no spare time to develop a Resource Plan, due to his current commitment in the Bakery.  

Being an awesome friend, you offer to assist him in the development, implementation and review of his required Resource Plan.

You discuss with Dean the nature and level of resources required to achieve the business objectives and determined you will need the following resources:

·         Minimum of three (3) barristers to work various shift over the two (2) month period

·         Minimum of three (3) serving staff to work various shift over the two (2) month period

·         Two (2) staff for each shift

·         Operation hours will be 10:00am – 6pm, seven (7) days a week

·         Point of sale (POS) system

·         Coffee Beans

·         Sugar Sachets

·         Disposable Coffee Cups and Lids

·         Cupboard Cup Holders

The mobile coffee bar already has a fully equipped coffee machine and refrigerator. It’s on wheels and easily moved short distances to set up.

The local surf club has offered to store the mobile coffee bar overnight in their secure facility, as well as store extra stock, if he needs it, which is next to the pier or free, which is great, but you will need to include an additional 30 minutes set up and 30 mins pack up time to each day.

Dean is confident the coffee bar will sell around 500 coffees a day, at a price point of $4.00 for a regular and $5.00 for a large.

Over the sixty-one (61) project duration, and an average cost of $4.50 per coffee, Deans projected project gross cash flow is $137,250.00

If the projected budget is reached, Dean plans on making a donation of $10,000.00 to the surf club to show is appreciation, support and thanks to the community.

Additional Recourse Plan information:

·         Document ID: MCB- RP

·         Document Owner: Dean 

·         Date of Issue: Date created/ completed 

·         File Name: MCB Resource Plan V1.0

·         Once completed the document will need to be approved by the project sponsor: Dean Jones

 

Note: To assist you in completion of this assessment task you may like to access the following legislation and resources:

Activity 1

Develop a MCB Resource Plan

Use the information in this Case Study, to develop a Resource Plan using the template following. (Template also available as a separate document in soft copy on request)

MOBILE

           

 

 

 

Coffee Bar
RESOURCE PLAN -coffee bar
Version: <Version Number>
  1. Document Control

Document Information

Document IDMCB- RP
Document OwnerDean
Issue Date06-03-2022
Last Saved Date10-03-2022
File NameMCB Resource Plan V1.0

 

  1. Document History
VersionIssue DateChanges
1.001-03-2022Creating the Resource Plan

 

  1. Document Approval
 

Project Sponsor

NameSignatureDate
DeanDean10-03-2022

 

 

  1. Resources Allocated

Insert the information on the resources that will be required to deliver the project.

ResourceAcquisition and Allocation of Resources
Project TeamProject Team is Dean who is the owner of the business who has started the business of Coffee Bar.
Project StaffProject Staff is all the local staff members of the Coffee Bar.
Customer SupportCustomer Support is provided to all the staff members to ensure that there is high customer satisfaction and there is Customer support team who is there to help to all the customers.
FacilitiesFacilities are provided to customers that the products are provided must be of good quality. Using the full equipped machine and refrigerator which is easy for all the staff members.
EquipmentEquipment used here is refrigerator and coffee machine (Borkovskaya, et al., 2018).
Inventory/ disposable serving itemsInventory disposable serving items will be used in the coffee bar to serve customers.
Software Tools

Must include a system for monitoring resource usage

Software tools that are used in the coffee bar is Microsoft 365 in which all the data of customers are recorded and served.
OtherOthers included in the resource allocation is staff members for different positions will be hired (Borkovskaya, et al., 2018).

 

  1. Project Timeline

Identify project activities to be undertaken over the project period of eight (8) weeks, and five (5) days

Project Activity Description Project Duration in Weeks
Prior to Project commencement123456
Buying all the coffee machine and equipment Completed  
Hiring staff members for working in the Coffee Bar.

 

 Completed  
Arranging for inventory disposable items

 

 Completed  

 

  1. Risk Management

Identify project risks, rate the risk and establish risk management mitigation strategy. List a minimum of five (5) project risks

 

LikelihoodConsequence
 MinorModerateSignificantMajorCatastrophic
12345
Rare112345
Unlikely2146810
Moderate31691215
Likely418121620
Almost Certain5110152025

 

#Identified Potential Risk

Identify potential risk below

Likelihood

(1-5)

Consequence

(1-5)

Risk Rating

(1-25)

Strategy to Treat Potential Risk

Identify a strategy to eliminate or mitigate potential risk

1Coffee machine breaks down326Have another coffee machine which can be used for further purpose.
2Increase the staff turnover

 

339Hire staff according to their quality and past experiences.
3Staff Not able to connect with customers who are visiting the coffee bar.

 

 

 

4416Provide training to all the staff members so that they know how to connect with customers (Langholf, et al., 2021).
4Milk supplier fails to deliver daily milk supply.

 

 

 

248Contact with another milk supplier who provide the right amount of milk to all the clients and customers.
5Contract staff do not turn up for work or are late to set up

 

 

2510Hire another staff on the basis of contract so that their performance can be improved (Langholf, et al., 2021).

 

  1. Contingency Plans

Develop contingency plans for each of the following potential project issues.

 

Contingency Scenario Outline Contingency Plan
Contract staff do not turn up for work or are late to set upOther staff members must be hired on the basis of contract who will turned up and then more amount will be offered to them.
Milk supplier fails to deliver daily milk supply.Try to contact with other milk supplier who can supply milk on delivery.
Coffee machine / equipment breaks downContingency is that if the coffee machine breaks down or even the equipment is break down then make sure to have the another coffee machine or buy the second hand coffee machine which can be used.

 

  1. Costs and Budget

Conduct research on the internet to source resource you will need and develop associated project budget estimates for each of the following project expense areas:

Note: 1kgs of coffee will make approx. 130 coffees

Project Budget
Project ExpensesExpense Value
Point of Sale (POS) System$50,000
Coffee Beans$5,000
Sugar Sachets$5,000
Disposable coffee cups and lids$5,000
Cardboard cup holders$10,000
HR Resources (Baristas)$5,000
HR Resources (Servers)$5,000
Surf Club Donation$5,000
Total Project Budget$90,000

 

 

 

Activity 2

Monitoring of Project and Write Project Report

Further Case Study Information

The Resource Plan you developed in Activity 1, has been approved by Dean Jones.

You immediately implement the Resource Plan and related processes as required to ensure your friend project runs to schedule, efficient and well organised .

You ordered and Dean/ Project Sponsor paid for almost all the required inventory for the two (2) month project.

 

Dean managed to recruit trained staff from his bakery, who already hold their food safety certificates. These six (6) casual staff have been rostered for the entire project period.

 

*******************

Project Commencement – Day One (1)

Dean has been actively marketing in social media local Facebook group about the coffee bar and promoting it strongly throughout the community and caravan parks.

Business is doing well and the staff are run off their feet. Queue is consistently 3-5 people deep.

 

Conclusion of Week One (1)

Business is booming and Dean is run off his foot, providing additional support to the MCB staff and delivering extra milk during the day to keep up with demand.

Regular coffees SoldRegular Coffees Total RevenueLarge Coffees Sold Large Coffees Total Revenue Total weekly revenue
2960$11,8401080 $5,400.00 $15,750.00

 

Current Project Spend

MCB and permit    $13,143.00 
Point of Sale (POS) System   $850.00
Coffee Beans (31kgs) $930
Sugar Sachets $65.00
Disposable coffee cups and lids $2,670.00
Cardboard cup holders $32.40
HR Resources (Baristas) $14,487.50
HR Resources (Servers)$14,487.50
Total Project Spend to Date    $20,665.40

 

Monitoring of Project and Write Project Report

Use the information in the case study to write a Project Progress Report, to Dean Jones using the template following. (Template also available as a separate document in soft copy on request)

 

 

 

MOBILE

 

Project Report

Report To: CEO
Report By: Project Manager
Monitoring of Project Deliverables
Weekly Sales Target

List the target number of coffees you were aiming to sell in the first week according to your Resource Plan from Activity 1.

Weekly sales target of the organization is $12,000
Actual Weekly Sales Achieved

List the actual number of coffees sold in the past week.

Actual weekly sales that have been achieved is different from the weekly sales targets is $10,000 – $15,000
Outcome/ Assessment of Weekly Sales Target

Assess if the actual sales are on-track, behind or ahead according to your resource Plan from Activity 1.

Outcome achieved that the performance of weekly sales target is declining because sometimes the performance is improving and sometimes it is declining (Cooper, et al., 2018).
Monitoring of Project Budget
Weekly Budget Amount

Outline the first week’s budget, according to your Resource Plan (budget) from Activity 1.

Weekly budget amount that has been determined is $5,665
Actual Project Spend Actual Project spend is $6,000.
Outcome/ Assessment of Weekly Budget

Assess if the actual project costs are on-track, Under budget or over budget according to your resource Plan (budget) from Activity 1.

Outcome of the weekly budget is that expenses has been increased but the project is still going on and the customer retention as well as customer satisfaction increased and the profit is also generating (Cooper, et al., 2018).
Recommendations
Suggested Recommendations

List a minimum of two (2) improvements to work practices for the efficient use of resources

Prepare the good contingency plan in the organization where the performance of team members is connecting with clients and customers and training will be given to staff members.
Monitor the performance of team members so that feedback would be given to them.

 

Future Projections
With all project expenses now paid for the entire project period, excluding coffee beans and HR Resources. Projecting forward – if the MCB maintains this level of sales for the next eight (8) weeks – what will Deans project profit potentially be?
 Week 1Week 2Week 3Week 4Week 5Week 6Week 7Week 8
Revenue $15,750.00$12,000$11,000$7,000$15,000$16,000$8,000$7,000
Expenses  $20,665.40$11,000$7,000$15,000$12,000$11,000$10,000$11,000
Projected Position $(4,915.40)($2,000)($3,000)($4,000)($3,000)($5,000)($2,000)($3,000)

 

 

 

 

****END OF ASSESSMENT TASK 4****

What do I need to hand in for this task?Have I completed this?
Activity 1: Completed Resource Plano
Activity 2: Written Project Reporto

 

 

 

References

 

 

Bellouard, Y., Champion, A., Lenssen, B., Matteucci, M., Schaap, A., Beresna, M., … & Lopez, J. (2012). The femtoprint project. Journal of Laser Micro/Nanoengineering7(1), 1-10.

 

Bjorvatn, T., & Wald, A. (2018). Project complexity and team-level absorptive capacity as drivers of project management performance. International Journal of Project Management, 36(6), 876-888.

 

Borkovskaya, V. (2018). Project management risks in the sphere of housing and communal services. In MATEC Web of Conferences (Vol. 251, p. 06025). EDP Sciences.

 

Cooper, R. G., & Sommer, A. F. (2018). Agile–Stage-Gate for Manufacturers: Changing the Way New Products Are Developed Integrating Agile project management methods into a Stage-Gate system offers both opportunities and challenges. Research-Technology Management, 61(2), 17-26.

 

Farrar, C. R., & Worden, K. (2012). Structural health monitoring: a machine learning perspective. John Wiley & Sons.

 

Hussein, B. (2018). Catagorization of project success factors according to project characteristics insights from 21 project cases from Norway.

 

Kane, J. (2012). Health costs: How the US compares with other countries. PBS Newshour22.

Kerzner, H. (2019). Using the project management maturity model: strategic planning for project management. John Wiley & Sons.

 

Khalid, F. J. I. (2019). The Impact of Poor Planning and Management on the Duration of Construction Projects: A Review.

 

Laffan, B., & Lindner, J. (2014). The budget: who gets what, when, and how?. Oxford University Press.

 

Langholf, V., & Wilkens, U. (2021). Agile project management, new leadership roles and dynamic capabilities–Insight from a case study analysis. Journal of Competences, 11, 1-18.

 

Pellerin, R., Perrier, N., & Berthaut, F. (2020). A survey of hybrid metaheuristics for the resource-constrained project scheduling problem. European Journal of Operational Research, 280(2), 395-416.

 

Pierre, A. J. (2014). The global politics of arms sales. Princeton University Press.

 

Wang, J., Qi, H., Bao, L., Li, F., & Shi, Y. (2020). A contingency plan for the management of the 2019 novel coronavirus outbreak in neonatal intensive care units. The Lancet Child & Adolescent Health, 4(4), 258-259.

 

Zhang, B., Chen, S., Nichols, E., D’Souza, W., Prado, K., & Yi, B. (2020). A practical cyberattack contingency plan for radiation oncology. Journal of applied clinical medical physics, 21(7), 181-186.