Student Declaration

To be filled out and submitted with assessment responses

• I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
• I understand that if I am found to have plagiarised, cheated or colluded, action will be taken

against me according to the process explained to me

• I have correctly referenced all resources and reference texts throughout these assessment
• I have read and understood the assessment requirements for this unit
• I understand the rights to re-assessment
• I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

Completed successfully Did the student satisfactorily:	Comments	Y	N	DNS
The student has satisfactorily completed and submitted the following: ·         Policy focus options ·         Briefing session overview ·         Sustainability policy ·         Implementation plan ·         Peer review report		☐	☐	☐
Demonstrated ability to: Establish scope and objectives of workplace sustainability policies This is evidenced by: Developing the sustainability policy and implementation plan		☐	☐	☐
Demonstrated ability to: Gather information for development of sustainability policies This is evidenced by: Reviewing case study and researching sustainability best practice models		☐	☐	☐
Participated in the briefing session with the Project Sponsor: ·         Discussed options, legislative framework and benchmarking ·         Used questioning techniques to gather feedback and inputs ·         Listened actively to the view of others ·         Sought advice ·         Took notes See feedback in the comments section.		☐	☐	☐

Completed successfully Did the student satisfactorily:	Comments	Y	N	DNS
Demonstrated ability to: Analyse information and consultation insights This is evidenced by: Developing options and consulting with group		☐	☐	☐
Demonstrated ability to: Develop and document sustainability policies according to organisational processes This is evidenced by: Developing a sustainability policy in task 2.2		☐	☐	☐
Demonstrated ability to: Incorporate implementation and continuous improvement processes into sustainability policies This is evidenced by: Completing an implementation plan for the sustainability policy		☐	☐	☐
Demonstrated ability to: Present workplace sustainability policies and implementation processes to key stakeholders for review This is evidenced by: Peer review
Evidence of peer review sighted		☐	☐	☐
Changes agreed on in the peer review are applied to the sustainability policy and the implementation plan		☐	☐	☐
Task Outcome:                 Satisfactory ☐ Not Yet Satisfactory ☐
Student Name:
Assessor Name: Assessor Signature: Date:

Task 2 – Prepare workplace sustainability policies

Task summary and instructions

What is this assessment task about?

Refer to and read the policies and procedures saved in a separate folder; and Appendix 1 at the end of this document. You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives). The CEO values your project management expertise that extends to change management. She asked you to develop a sustainability policy for the project team and then plan and manage its implementation in the rest of the organisation. The project steering committee is composed of: ·         Mr Eli Brown – Non-executive Director ·         Mr Leonard Black – CFO ·         Academic Manager (Jacob Graham) The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor in a simulated work environment. This task comprises of the following assessment methods: o   Product-based ☒ o   Direct observation of Role-Play ☒ o   Case Study ☒ o   Other (specify) ☐ It has been designed to evaluate your ability to/competency in: ·         Establish scope and objectives of workplace sustainability policies ·         Gather information for development of sustainability policies ·         Analyse information and consultation insights

 

Task summary and instructions
	·         Develop and document sustainability policies according to organisational processes ·         Present workplace sustainability policies and implementation processes to key stakeholders for review ·         Incorporate implementation and continuous improvement processes into sustainability policies ·         develop and implement workplace policies and procedures for sustainability on at least one occasion, including: o   implementing sustainability policy and procedures into wider organisational policies and procedures o   consulting and communicating with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement. Your assessor will be looking for demonstrated evidence of your competency in the above. You are required to address the following: ·         Task 2.1.1 Define the scope and objectives of the sustainability policy o   Scope the sustainability policy o   Participate in a briefing session with the Project Sponsor o   Recommend options for policy ·         Task 2.1.2 Develop a sustainability policy o   Develop a sustainability policy ·         Task 2.1.3 Policy implementation plan o   Develop a policy implementation plan ·         Task 2.1.4 Review o   Ask a classmate to peer-review your work o   Document the peer-review
What do I need to do to complete this task satisfactorily?	·         submit the completed assessment tasks, according to instructions, ·         complete the tasks with sufficient detail and present them in a professional manner, ·         use your own words and reference sources appropriately, ·         meet the word count where required, ·         use the scenario provided, ·         use the templates provided where required, ·         for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

Task summary and instructions
	·         if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
Specifications	You must deliver/participate in: ·         Briefing session with the Project Sponsor in week 2 of term ·         Peer Review in week 4 of term You must submit to GOALS ·         Policy focus options ·         Briefing session overview ·         Sustainability policy ·         Implementation plan ·         Peer review report
Resources and equipment	•         Computer with Internet access •         Access to Microsoft Office suites or similar software •         Learning material •         Scenario for assessment as provided •         Relevant policies and procedures as provided •         Templates as provided
Re-submission opportunities	You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Complete the following activities:

 Task 2 Prepare workplace sustainability policies 

For this task, you are required to develop a sustainability policy for the project team to be implemented in the organisation described in Appendix 1.

2.1.1   Define the scope and objectives of the sustainability policy

1. Read Appendix 1 and determine what legislative and regulatory requirements would apply to a workplace sustainability policy for the organisation (4-5)

The Legislation acts that the organization should apply for executing the policy of sustainability in the workplace are given below: 1. Code of conduct 2. Environmental protection act, 2009 3. Ethical values as per integration of culture and personnel 4. Heritage act, 1977 (Muscalu, 2015).

1. Research for sustainability best practice models used by similar organisations and in project management, summarise the findings of your research (50-100 words).

The best practice models of sustainability utilized by the same organization for developing sustainability in the workplace are given below: 1. Organization establishes the management system of waste for decreasing the wastage of entire resources in the workplace. 2. Organization conducts some motivational events for encouraging the workforce for utilizing the procedures and policies of sustainability like turning off all fans and lights after utilization and also putting the system of computers in the mode of hibernation during the non-working period. 3. Organization should conduct the program of coaching and training. 4. Organization should encourage the staff for better performance. (Muscalu, 2015).

1. Develop three options for the direction and focus of the policy and consider:

• the likely effectiveness
• timeframe
• sustainability as a value add for the project and the business
• cost of implementing the

Use the table below to record your evaluation of each option.

Example of options may include waste management, energy savings, procurement etc…

                                     Template 1 – Policy focus options                                     

	<Option 1 Add>	<Option 2 Add>	<Option 3 Add>
Effectiveness High-Medium-Low	High	High	High
Timeframe Timeframe for implementation expressed as number of months.	13 September to 13 October	13 September to 13 October	13 September to 13 October
Sustainability as a value add for the business High-Medium-Low	Medium	High	Low
Cost of implementing the option Estimation of overall costing.	$20,000	$30,000	$19,000

1. Schedule a time with the trainer and assessor in week 2 of class and participate in a group briefing session with the Project Sponsor (the trainer and assessor) to discuss:
   • The outcome of your evaluation (point c)
   • Typical barriers to sustainability policy implementation and possible strategies to address barriers

• How cost for implementing sustainability could be reduced and value added to the company
• The process you are taking to develop the policy Duration: 30

Please note that the trainer and assessor will validate your participation to the session in the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to undertake the briefing session.

Summarise and record the feedback and input received during the briefing session with Project Sponsor using the template below.

                               Template 2 – Briefing session overview                                  

Outcome of assessment – recommended option	The organization should introduce modern technology in the business for reducing the utilization of paper. If the organization implements modern technology in the business then the staff can learn different skills and also their performance can be enhanced effectively (Sloman, 2017).
Typical barriers to sustainability policy implementation and possible strategies to address barriers	Barriers are given below: 1. Company might face issues in choosing the supplier that gives sustainable tools and resources. 2. Employees might face problems while utilizing innovative technology for completing the allocated tasks. Strategies for eliminating the issues are given below: 1. Research of the market should be conducted for identifying the good supplier 2. Program of coaching and training should be conducted for giving training regarding the new technology.
How cost for implementing sustainability could be reduced and value added to the company	Various techniques that could be utilized for reducing the cost for mainly implementing sustainability are given below: 1. Training should be given to employees regarding reducing resource wastage 2. Members of the team should be encouraged to save electricity at the workplace 3. Staff should be encouraged for utilizing the resource optimistically.
Policy development process	It includes the following: 1. Scope of policy 2. Objectives of business 3. Issues or constraints 4. Strategies for overcoming the implication of the issues 5. Plan of induction 6. Plan of communication 7. Activity of monitoring

2.1.2   Develop a sustainability policy

Select an option for the direction and focus of the policy based on your analysis and consultation process. Develop a sustainability policy.

Ensure that your policy clearly reflects the organisation’s commitment to sustainability and use an employment life-cycle approach.

Include appropriate strategies to minimise resource use, reduce toxic/hazardous materials and chemicals.

Use the template provided below.

                                    Template 3 – Sustainability Policy                                     

Policy contributors	Manager of the project, Team members of the project, CEO, sponsor of the project, steering committee of the project
Legislation	1. Environmental protection act 2. Privacy act
Source/References	Australian legislations
Policy owner	Sponsor of project

Policy scope

The organization should conduct programs of education and training for giving training to employees regarding procedures and policies to effectively execute the policy (Sloman, 2017).

Policy goals and objectives   List 3

1. Usage of paper should be decreased. 2. Encourage the staff for saving electricity 3. Encourage the staff for using the resources efficiently (Aguinis, 2019).

 

Strategies to achieve goals Outline 3

1. Training should be given to employees regarding using innovative technologies 2. Program of motivation should be conducted for encouraging them to save resources 3. Effective management system of waste should be developed.

 

Employees Responsibilities List 4-7

1. Manager of the project should give accurate information 2. Manager of HR should give training to all members of staff 3. Manager of the project must monitor the performance 4. Manager of the project should review the policies and procedures

Strategies for: ·         Minimizing the use of resources (1) ·         Reduce toxic material and hazardous chemicals (1)

1. Management system of waste should be developed for decreasing resource wastage 2. Alternative chemical materials should be purchased that are not very harmful and eco-friendly (Aguinis, 2019).

Evaluation methods  Determine 2 evaluation methods and 3 KPIs to determine the policy implementation’ success (outcomes and performance indicators)

The methods of evaluation are given below: 1. Managers should utilize KPIs for tracking the wastage or utilization of resources 2. Manager should review the wastage of entire resources after executing the policy of sustainability. Three KPIs are given below: 1. Employees’ level of performance 2. Retention rate of employees 3. Growth of an organization

 

Methods of continuous review and improvement Outline 3-5 (30-50 words each)

1. Sessions of brainstorming 2. Surveys of the workforce 3. Program of induction and training (Fried, 2016).

• Policy Implementation Plan Develop a policy implementation The plan must include:
• Procedures to help implement the sustainability process
• Communication of the procedures to help implement the sustainability process
• Actions to implement strategies for continuous improvements in resource efficiency
• Actions to implement continuous improvement in the application of the policy
• A monitoring strategy to control the implementation of the policy
• A recording system to track the continuous improvement in sustainability approaches

Use the template provided below.

                                Template 4 – Implementation Plan                                    

Implementation Plan
Objectives   List 3 objectives and 2 KPis for each objective	Objectives are given below: 1. To decrease resource wastage 2. To save electricity 3. To decrease utilization of paper The KPIs are given below: 1. Employees’ level of performance 2. Retention rate of employees
Procedures   Outline a 8-10 steps procedure to help implement the sustainability process	1. Development of policy 2. Establish the road map to execute the policy 3. Desired goals and outcomes will be evaluated 4. Statement of mission and vision 5. Organizational values 6. Plan of induction and training 7. Plan of communication 8. Policy will be monitored 9. Documentation of policy (Fried, 2016).

Communication Develop a strategy to communicate the procedures to help  implement the sustainability process (50-100 words)	The strategy is given below: 1. Formal sessions of the meeting should be conducted for giving relevant information 2. Facilities of the email should be used for sending the procedures and policy of the organization 3. Program of coaching and training should be conducted for giving training regarding procedures and policies of the organization (Smith, 2015).
Continuous improvement strategies   Resource efficiency and application of policy (outline 3-5 strategies)	The strategies are given below: 1. Session of brainstorming should be conducted 2. Survey of employees should be conducted 3. Program of induction and training should be conducted
Monitoring system How the implementation of the policy and the need for continuous improvement will be monitored. Outline 3-5 strategies, techniques and tools.	1. Daily meetings should be conducted for getting information regarding the efficiency of policy 2. Policy’s effectiveness should be measured by the manager of the project 3. Formal sessions of the meeting should be conducted with members of staff for taking their constructive feedback (Smith, 2015).
Continuous improvement tracker   Design a table to record continuous improvements in sustainability approaches.	Task Duration Methods Maximize the business sale by 10% 2 months Give training to employees regarding innovative techniques of sales Increase profit margin by 10% 1 month Give training to staff regarding better business practices Increase profit by 15% 3 months Give training to staff regarding consumer handling

Action Required Action required to implement the sustainability policy. 5-7 key actions	Resource Allocation Budget, physical and human resources	Timeline	Responsible Person
Introduction of new technology	$30,000	1 month	Project Manager
Training to staff	Human resource, computer system	1 month	Project Manager
Obtaining sustainable tools and resources	Human resources, funds	1 month	Project Manager
Observation and evaluation of procedures and policies	Human resources and strategies for monitoring	Regularly	Project Manager
Coaching to staff	Human resource	Weekly	Project Manager

 2.1.4   Review

Swap policies with one of your classmates. Review each other’s policies and give each other constructive feedback on the structure, content, outcomes, implementation plan, performance indicators and practicality of each policy.

Discuss feedback and negotiate changes.

Summarise and record the feedback provided by the classmates and the changes that have been negotiated using the template below:

                                            Template 5 – Peer review                                            

Peer Review
Name of the student who provided assistance with the peer review:	Project Manager
Summary of feedback, address all the points below: o   Structure o   Content	Structure – Template is utilized Content – Content is effective and defined accurately Outcomes – These were effective Strategies – It includes: 1. Management system of waste should be utilized for decreasing the resource wastage

Peer Review
o   Outcomes o   Strategies to minimise resource use and reduce toxic and hazardous chemical o   Implementation methods o   Performance indicators o   Practicality (50-100 words)	2. Alternative chemical substances should be purchased that are eco-friendly Method of implementation – By conducting formal sessions of the meeting KPI – It includes the following 1. Employees’ level of performance 2. Retention rate of employees Practicality – Policy implementation should be practical
List of agreed on changes:	Best and effective strategies of communication should be utilized

 Make the required changes to your policy (2.1.2) and implementation plan (2.1.3) based on the feedback you have received and agreed with.

Please note that the trainer and assessor will check that the changes have been applied to the policy when marking your assessment.

The trainer will also validate the participation of your classmate in the peer-review in the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to undertake the peer review.

Appendix 1 – Scenario

                                                        The company

XYZ Pty Ltd trading as MMI Professional Education is an Australian boutique education provider in Melbourne Registered Training Organisation -RTO), offering VET accredited and non-accredited business courses to corporate clients and local clients (domestic students).

MMI was founded in 1998 by brothers Mark and Andrew White who built the company to become a quality RTO with major accounts in Melbourne, Sydney, and Brisbane. Mark Brown sold his shares to his brother Andrew who is the current chairman of the company.

The education provider is centrally located in Collins Street, Melbourne CBD with state-of- the-art facilities:

• Administration and Management Offices (including the main boardroom, 2 meetings rooms and a computer lab with 20 PCs) on Level 45
• 15 Classrooms, kitchenette, client lounge room and a trainers’ room on Level 46

Corporate training is mainly non-accredited and delivered at the clients’ premises around Australia, but it can also be catered for at Collins Street. Corporate clients include major Bank groups, National Management Consultancy firms, Manufacturing companies and Government agencies.

Accredited courses are delivered in Collins Street with a combination of face to face and online training delivery. The accredited courses are the Diploma of Business and the Diploma of Project Management. MMI has a current capacity to enrol 500 clients; current enrolment number is 250 clients.

Important note:

• A VET accredited course has been assessed by the Australian Skills Quality Authority (ASQA) as compliant with the Standards for VET (Vocational Education and Training) Accredited Courses and the Australian Qualifications Framework (AQF). Accreditation means that the course is nationally recognised and that the registered organisation (RTO) can issue a nationally recognised qualification or Statement of Attainment (this for single units only).
• Non-accredited courses are business courses that have been highly customised to meet clients’ training

The current organisational structure is as follows:

The Teams are as follows:

·         Board of Directors

• Mr Andrew White – Chairman
• Ms Francis Green – Executive Director
• Mr Eli Brown – Non-executive Director
• Ms Josephine Magenta – Non- executive Director
• Ms Deborah Red – CEO
• Mr Leonard Black – CFO

• Finance Department: CFO and 2 x financial officers (full-time)

Summary of duties: account receivable, account payable; invoicing; payroll; financial record keeping and reporting; taxes/fees

• Marketing Team: Manager (full time) and 1 x marketing officer (part-time)

Summary of duties: promotion; design of marketing collaterals for events; social media; market research; public relations

• HR Team: HR Manager and 2 x admin officers (part-time):

Summary of duties: Recruitment; Induction and training; performance management support; employee relations; safety; compensation and benefits

• Client Services: Client Service Manager and 2 x receptionists; 4x client service officers, 1 x team leader, 1 x maintenance officer

Summary of duties:

• front of office and back of office customer service activities (to include reception and response to enquiries)
• support to academic staff
• client admin: client admission, enrolment, enrolment variations, pastoral care, completion
• building maintenance: 1x maintenance officer

• Academic Services: Academic Manager and 5 contract business trainers for corporate training; 4 full time (ongoing) business trainers for accredited training

Summary of duties: accredited and non-accredited training and assessment; learning material and assessment development and validation; support with compliance monitoring; pastoral care.

• IT services: outsourced to an external company

Summary of duties: network service; database administration (inventory and staff files); maintenance and update of a communication system including CRM (Customer Relationship Management system); data management and security.

Note: in loco computer maintenance is performed by the maintenance officer who has some IT knowledge

                                          Company Ownership structure

The company structure is Pty Ltd:

• The Chairman Andrew White holds 51% of the shares
• 40% of the shares are held by an external corporation since late 2017, as a silent business partner
• The remaining 9% is owned by other members of the Brown’s family

Vision

Our vision is to develop outstanding individuals through quality business training that encompasses personal and professional growth.

Mission

• We create successful careers in business to advance business growth and to positively impact on the broader
• We strive to provide exceptional business training that focuses on quality of teaching, practical learning, and successful outcomes

Values

Our core values are:

• Quality
• Integrity
• Accountability
• Respect for diversity
• Innovation

MMI quality standards

• Australian Skills Quality Authority (ASQA) standards
• ISO9001 – Quality Management Systems
• ISO 27001 Information Security
• ISO 31000 Risk Management
• Australian Business Excellence Framework

MMI – Boards’ of Director expectation

• Quality of practices
• Innovative solutions for business growth based on hard data and extensive research
• Build an innovative and agile company that can respond to the challenges of an ever- changing business environment
• Become market leader
• Increase value for shareholders and clients

                         Industry, market, and strategic business direction

MMI Professional Education is a Registered Training Provider (RTO) based in Melbourne, Australia that offers business accredited and non-accredited courses to corporate clients, and local clients.

Strategic Objectives:

• To expand the basis of the operation to Sydney where the company has experienced a high increase in demand for corporate training
• To increase revenue by 10% annually for the next 3 years
• To increase profits by 10% annually for the next 3 years
• To position the company as a leader for quality business education in Australia within the next three years
• To expand the course offering by adding new qualifications to the scope of registration: the Diploma of Leadership and Management and the Advanced Diploma of Program Management
• To increase the base of local clients attending accredited courses
• To implement sustainability to work practices: social, financial, and environmental
• To expand the offering to international students by repackaging accredited business courses to add an internship component during the course

Current positioning

• MMI enjoys a good reputation in the industry as a quality provider of business courses for corporate clients
• Courses are marketed as hands-on, with trainers that currently work in the industry, providing current and cutting-edge skills to business professionals
• MMI currently holds 15% of the corporate business training in Australia
• MMI does not currently deliver business courses to international clients
• MMI does not currently deliver courses overseas
• The company is financially stable and sustainable

                                                 Operational overview

• State of the art facility in Melbourne to be replicated in Sydney
• Systems in use:
  • Student Management System (MMI system)
  • Learning Management System (Moodle)
  • Accounting Management System (MYOB) – does not interface with MMI system
  • Share drive
  • Share points
  • Zoom
  • Project Management Application for remote teamwork (trainers): Wrike
• Trainers work both on-site in Melbourne and around Australia
• Senior management to stay in Melbourne: campus director and team leaders to be employed to manage and supervise Sydney’s operations
• Staff to be employed for the Sydney Campus
• Administrative tasks such as enrolments will be undertaken by the Melbourne’s campus
• Virtual teamwork practices to be implemented between Melbourne and Sydney
• Website tailored to international students to be developed
• Develop and implement sustainability policy and practices across the organisation; sustainability has not been on the top five priorities of the company so far
• All trainers are based in Melbourne; this impacts on financial costs when having to move trainers to other Australian capitals to conduct corporate Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI. This generous package impacts an average of 20% on the profit margin for each corporate course that is sold

                                                Organisational culture

The organisational culture experienced at MMI is a mix of market and hierarchy culture.

• The Market Culture: This culture is built upon the dynamics of competition and achieving concrete The focus is goal-oriented, with leaders who are tough and demanding. The organisation is united by a common goal to succeed and beat all rivals. The main value drivers are market share and profitability.
• The Hierarchy Culture: This culture is founded on structure and The work environment is formal, with strict institutional procedures in place for guidance. Leadership is based on organised coordination and monitoring, with a culture emphasising efficiency and predictability. The values include consistency and uniformity.

(Source: https://popinnow.com/four-types-organizational-culture/ )

• The organisation is top-heavy, and there are concerns that this may not suit the strategic objectives for growth and the opening of a second campus in
• The Board of Directors is invested in the change process; however, intervention is needed to bring departmental managers and teams on
• It is recommended that an organisational culture more suitable for innovation, sustainability, agility, and progressive growth is developed and

                                                   Operational issues

The following operational issues have been identified internally:

• The increased number of complaints due to lack of cultural sensibility of trainers when dealing with students from the non-Australian background (15% increase in the last 6 months alone)
• All trainers are based in Melbourne; this impacts on financial costs when having to move trainers to other Australian capitals to conduct corporate Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI. This generous package impacts an average of 20% on the profit margin for each corporate course that is sold
• An increasing number of enrolments in Melbourne, projected student population to raise from 205 to 450 by mid-2021. Current facilities are not sufficient to accommodate the increase in numbers (current facilities can accommodate max 350 students)
• Delays in achieving marketing objectives due to the composition of the team (2 part- timers and one contractor) that cannot sustain the increased amount of marketing tasks (corporate events to enhance networking and identify potential corporate clients have increased by 30% in the past 6 months)
• A new student management system has been developed in-house. The system was recommended by the Client Services and the Academic Managers for the seamless integration of the student management and the learning management system. However,the two managers failed to perform due diligence, and they did not consider that the new system does not interface with the finance management system. This will cause operational disruptions to the workflow as finance records (mainly revenues) will have to be manually inputted based on the new system’s reports on
• Covid19 has decreased sales by 20%; the company has managed to deliver existing courses and still maintain a reasonable margin of new enrolments online

                                                       Sustainability

The company strongly wants to incorporate socially responsible practices in the organisation.

• There is an interest in implementing sustainability training from the induction
• Current policies and procedures are outdated, and there is not a corporate social responsibility policy or
• The Board of Directors would like to invest $30,000 in philanthropic initiatives each However, they cannot find an agreement on what initiatives to support.
• Some of the departmental managers think that sustainability is only about environmental
• Most documents are
• Plastic cups are used in the kitchenette.
• No recycling bins are present on
• There is not a policy for sustainable
• Thermostats are on
• Sustainability is not an agenda item in
• There is not a plan to review energy or water
• There is not a strategy for waste
• Flexible work arrangements are offered on paper but not
• The staff would like a staff well-being program to be
• The company is financially
• The Board of Directors is willing to invest $45,000 for corporate social responsibility initiatives; and an additional $ 15,000 solely for environmental sustainability

                                                          Marketing

• MMI has not heavily invested in marketing activities, relying mainly on word of
• The company has a website:
  • Old fashioned look, quite austere
  • Not responsive
  • In the mobile version, after you have clicked in a few pages, the navigation becomes daunting
  • Heavy use of text
  • Infrequent updates
• Social Media: there is a FB page that is rarely updated, the LinkedIn Page is not in use
• Print advertisement: Industry magazine
• Referrals: education agents are paid 15% commission for referring students
• Discounts: twice/year MMI offers 10% for new enrolments to attract more students
• Yearly marketing budget: $75,000
• The marketing team is small and not experienced in digital and social media marketing

                                                             Pricing

Product	Target Market	Price
Corporate Training Topics:	·         Management	Face to Face classroom (average of 10 participants) $ 2,000/participant

·         Operational	·         Individuals looking for upskilling to advance their career	Online $ 800/participant
Management		Individual coaching $
·         Leadership		150/hour
·         Project Management
·         Emotional Intelligence
·         Change Management
Diploma of Business	Domestic students	Blended learning: $ 4,000/student
Diploma of Project Management	Domestic students	Blended learning: $ 6,000/student

Workforce Overview

The following has been reported:

• Turnover rates are high in the academic department (30% yearly) due to the contractual nature of some of the Ongoing training staff is steady, however, there is a need to invest more in their professional development to keep industry currency when teaching.
• Need for a succession plan for management roles
• Gender unbalanced
• Recruitment is done externally, few opportunities for advancement are offered to existing staff
• A recent staff survey outlined the following:
  • Lack of opportunities for advancement
  • Top-heavy management
  • Silo mentality
  • Not enough room for innovation and improvement
  • Lack of well-defined sustainability policy
  • Diversity policy is very generic
  • Need for flexible work practices
  • Lack of engagement with the local community
• HR practices are mainly focused on administrative duties. The Board of Directors has identified the need to embrace HR practices as an essential strategic tool for business
• Training on HR practise is required for management
• Staff lament a lack of communication from the top
• Sense of working in silos

Remuneration (average) for each role is as followed:

• Board of Director – 25-50 k/year
• CEO – 250 k/year
• CFO – 180 k/year
• Managers – 120k/year
• Receptionist $ 52k/year
• Officers (including team members in the Marketing dept) $ 65k/year
• Team Leader $ 78k/year
• Trainer (ongoing) $ 85k/year
• Trainer (contractor): $ 80/hour. Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by

Note:

• The above remuneration must be considered pro-rata for part-time
• Superannuation is excluded and should be added at 10% to employee’s ordinary earnings
• Superannuation is paid to contractors (business trainers)