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CHCCCS011 Meet Personal Support Needs



(Assessment Duration/

Due Date)

Assessment Summary/ Cover Sheet to record results of all assessment tasks and determine competency Classroom/ Real workplace/ simulated environment N/A
Assessment Task 1 – Observation & Logbook Assessment Task 1 – Observation & Logbook Assessor Checklist in the Work Placement Record Book Real workplace/ simulated environment Refer to timetable
Assessment Task 2 – Written Test Assessment Task 2 – Written Test Result Page Classroom Refer to timetable


(This sheet is in the Student Assessment pack)

This form is to be completed by the assessor and used a final record of student competency. All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before placing on the student’s file. Student results are not to be entered onto the Student Management System unless all relevant paperwork is completed and attached to this form.


Student Name:
Student ID No:
Final Completion Date:
Assessor Name:


Unit Code/ Title CHCCCS011 Meet personal support needs



Please attach the following documentation to this form Result
Assessment Task 1-Observation & Logbook q  Observation Checklist in the Work Placement Record Book (1 assessor observation)

q  Work  Placement Record Book attached (2 workplace supervisor observations)

S /  NYS
Assessment Task 2-Written Test q  Written Test attached S  /  NYS

S = Satisfactory; NYS = Not Yet Satisfactory                                                      


Final Assessment Result for this unit C  /  NYC

C = Competent; NYC = Not Yet Competent


Assessor:  I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Signature: ____________________________

Date: ____/_____/_____

Student Declaration:  I declare that I have been assessed in this unit, and I have been advised of my result.  I also am aware of my appeal rights. I also declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: ____________________________

Date: ____/_____/_____


Administrative use only

Entered onto Student Management System q  ________________






This information which is in the Student Assessment pack is to be handed to each student to outline the assessment requirements


Student Instructions


This assessment is to be undertaken in a fully equipped disability support care facility.


For this assessment, you are to be observed on 3 separate occasions (2 observations by your workplace supervisor and 1 observation by your assessor). For this assessment, you will need to meet personal support needs in a workplace.


  1. For this task you are required to safely support at least 2 individuals by following support requirements of an established individualised plan and supporting each of the following activities:
    1. Bed bathing
    2. Dressing, undressing and grooming
    3. Eating and drinking using appropriate feeding techniques
    4. Oral hygiene
    5. Shaving
    6. Showering
    7. Toileting and the use of continence aids
    8. Using aids and equipment including devices used by the person


  1. You will also need to complete the following hazardous manual handling scenarios at least once:
    1. Transferring a person between bed and chair
    2. Transferring a person in and out of car
    3. Falls recovering


Throughout this assessment you will need to ensure you:


  • Check the individualised plan for actions required
  • Understand your role and seek assistance where required
  • Consider the impact your care has on the client
  • Determine the cultural, physical and sensory needs of the client
  • Identify and control risks involved in helping the client
  • Communicate with the client about their preferences
  • Check the clients level of participation
  • Converse with the client regarding actions to be taken
  • Use safety procedures at all times to minimise risk
  • Manage difficulties appropriately
  • Note changes in clients health or support requirements
  • Identify changes required
  • Maintain confidentiality at all times
  • Maintain privacy and dignity of the client at all times
  • Follow organisational reporting requirements
  • Complete all documentation required by the organisation
  • Store documentation appropriately at all times


  1. You will also need to complete any relevant workplace documentation including organisational reporting and storage of documentation.


Your 3 observations will be observed as follows:

  • 2 observations by your host employer / workplace supervisor that will be verified by your assessor from your College
  • 1 observation by an Assessor from your College

(These are to be recorded in your Work Placement Record Book that will be given to you by your assessor)


To be assessed on: _______________________


This information which is in the Student Assessment pack is to be handed to each student to outline the assessment requirements.


Student Instructions


This is an open book written test. Therefore, you are allowed to bring books/ resources that can help you to answer the test.


Your assessor will set a date and time for this open book written test.


On the test date:

  1. Your assessor will set ground rules including no phones, talking, etc.
  2. Your assessor will pass a copy of the assessment to you.
  3. Your assessor will allow time for reading and questions before commencing assessment.
  4. You will have 1.5 hours for this assessment. You are not to leave the classroom within 15 minutes of commencement of the assessment.
  5. Once assessment has commenced, no communication between students is allowed.
  6. If you repeatedly talk, or are caught cheating, you will be removed from the classroom, and reported to student administration. Your assessment will be marked as “incomplete”
  7. Remember – assessments are a participatory process, so your assessor can help re-word questions, but cannot lead to answers.
  8. Once completed, your assessment will be marked accordingly.
  9. In the event that a question is not answered correctly, your assessor will discuss the response with you to determine if you did not know the answer, or did not understand the question.
  10. In order to achieve competency, all questions MUST be answered correctly.



This assessment will be done on: _____________________






Please complete below

Student Name:
Student ID No:
I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.
Student Signature: Date:



Please refer to the instructions below regarding completing this assessment

This is an open book written test. In the time allocated, you are to answer all of the following questions.  Make sure you:

·         Print or write or type clearly

·         Answer all questions

·         Ask your assessor if you do not understand a question.  Whist your assessor cannot tell you the answer, he/she may be able to re-word the question for you

·         Do not talk to your classmates.  If you are caught talking, you will be asked to leave and your assessment will not be marked.

·         Do not cheat or plagiarise the work of others.  Anyone caught cheating will automatically be marked Not Yet Competent for this unit.  There are NO EXCEPTIONS to this rule.






  1. Using the personal care support plan you have been provided with, discuss how you would go about determining the personal support requirements of the client, describe the strategies you would employ to maximise client participation, explain how you would provide personal support and address the workplace reporting and documentation you would involve in the process.


As little more than a care provider, you may be asked to provide many types of special care to a wide range of customers. Some of them might include:

People who live in a residential care facility

Residents of the neighborhood

In institutions, students

  1. In your discussion, include the personal support needs of the client in regards to at least two of the following:
    1. Bed bathing
    2. Dressing, undressing and grooming
    3. Eating and drinking using appropriate feeding techniques
    4. Oral hygiene
    5. Shaving
    6. Showering
    7. Toileting and the use of continence aids
    8. Using aids and equipment including devices used by the person
    9. Transferring the client between bed and chair
    10. Transferring the client in and out of car
    11. Falls recovering


First before treatment plan is started, the client will have been assessed by a healthcare professional or a physiotherapist. Such assistance and gear are intended to make processes safe for both the customer and the worker while also encouraging the client’s independence and dignity customer. When it comes to going to the toilet and the usage of assistive device, there are several options. There are goods available to fulfil the unique demands of the clients within your care. These are the ones. In most cases, an incontinence nurse will be consulted. Continence aids come in a variety of shapes and sizes. A commode, toilet booster, transportable sack, and crystals are examples of mechanical devices. Condom drainage, catheters, trousers, or pads are examples of more intimate devices. These would pose a risk to you as a worker while transporting the client, so be cautious see if you’re familiar with the procedure usage.


  1. What are the different contexts for provision of personal support and impacts on the way services are provided?


Personal caseworkers look after persons who are sick, old, or require assistance with everyday duties. We ensure that your customers are relaxed, safe, and in good mental and physical health. Personal assistance must be offered in such a way that the client’s freedom and quality of life are maximized. The impact of providing personal grooming assistance on a client might be favorable or bad. A positive consequence might be relief that help is available or delight at the enhanced social contact that care support provides. Humiliation, anxiety, marginalization, shame, or discomfort are all possible negative consequences. Because the client may experience a loss of control over their lives, it is critical for staff to make sure that support genuinely enhances the client’s quality of life.


  1. Discuss the role and responsibilities of the personal support providers and workers.



Providing assistance with hygiene

Providing assistance with food and drink, as well as using feeding techniques

Providing dental hygiene and healthcare insurance assistance

Providing assistance with toileting and the use of assistive device

Bathing and hygiene in bed, as well as aiding with pressure stockings




Maintaining skin condition and preventing stress concentrations Mobility and transfer, particularly getting in and out of cars and fall recovery procedures

Keeping track of medications as needed for the job

Taking care of your nails

Management of pain

Rest and sleep are essential.

Inhalation and Exhalation

Technical care activities are carried out in accordance with the home healthcare support plan.

Rules, protocols, and procedures of the organisation



  1. Discuss the concepts of enablement and re-ablement.


Wellness is a strategy for enhancing a woman’s ability to enhance their bodily, interpersonal, and psychological performance while allowing people to live freely and independently. Enablement is defined as “doing with” rather than “to do for” a person in order to increase autonomy, autonomy, and reablement. Wellbeing and reablement treatments have been found to enhance older people’s function, independence, and quality of life. Incorporating health and resiliency into this
  1. What is the duty of care?


Every person inside the health and social care context has a legal duty of care, which compels individuals to follow a fair level of care. Assuring that they do not endanger their service consumers or themself.



  1. Briefly discuss work health and safety, including manual handling


Workplace health and safety is critical, since it gives employees a sense of security. In addition, it reduces disease, uncertainty, and damage. Employees will be educated on suitable company rules, practises, and policies as a result of training. Anti-injury and anti-illness behaviours. It can assist in recognising possible hazards in the workplace. If you operate with some harmful materials or gasses, then must follow hazardous material handling rules to avoid inappropriate handling, maintenance, or storage, which can be dangerous. To raise a person, one should consider a number of factors, including. Consider your options before lifting, and clear the path of any obstacles.

Plan to change grips halfway during a long lift by resting the load on a table or bench. Adopt a firm stance and avoid wearing tight clothing or inappropriate shoes. Begin with a healthy posture.

  1. What are the basics of?


  1. Body hygiene
Frequently and completely cleaning one’s face, fingers, flossing teeth, care for gums, and keeping one’s personal feet clean are all examples of excellent hygiene. An accumulation of microorganisms can be harmful to a person’s health.


  1. Grooming
Assisting a psychiatric patient in maintaining his or her appearance might boost self-esteem. Personal grooming duties such as brushing hair, shaving, and caring for teeth are becoming increasingly difficult.


  1. Oral hygiene


The process of maintaining one’s lips healthy and clear of illness and other disorders is known as oral hygiene. Brushing the teeth and oral tissues such as the tongue mechanically removes local irritants such as plaque, germs, and debris.


  1. Human body system
The human body’s major systems are: The circulatory system transports blood throughout the body via the heart, arteries, and veins, supplying oxygen and nutrition to organs and cells while also removing waste materials.


  1. What are the personal safety and security risks associated with provision of personal support and strategies to minimise those risks?
Lifting, lifting, and transporting patients are common dangers and concerns in elderly care.

Beds, mattresses, trolleys, and wheelchairs are examples of moving and handling equipment. Workplace violence is a serious problem. job anxiety Harassment and bullying

  1. Discuss the features, functions and safe use of equipment and aids used in provision of personal support and devices used by the person including the importance of adjusting equipment and aids to the needs of the individual.
  2. Discuss the techniques for completing at least two physical support routines.


Bed bathing

While preparing a bed bath, it’s critical to close the window and door for privacy.

For care in the community, privacy is extremely crucial. We should proceed with caution, deliberation, and prudence. Prepare two bowls of warm water for the bed bath if you’re using water. One is for rinsing and the other for washing. It’s not too hot, and it’s not too chilly.

You may test the temperature of the water by dipping your fingers into it to determine whether it is tolerable. When you’re using moist mattress wipes, open the package and draw out a wipe as soon as you’re ready to use it. Place thick cloths from head to toe under the individual.



 Use a safety razor to shave and place a cloth under his chin to catch any water. Wet the user’s beard region with a towel and apply shaving foam. Shave with small strokes in the direction of hair growth, being careful on sensitive places. Thoroughly rinse his skin with a new moist towel. It’s up to you whether or not to use an after-shave lotion.

  1. Discuss the infection control procedures.


Performed data must be regarded the bare minimum for infection control in all instances. Universal precautions are designed to reduce the danger of bloodborne and other diseases being transmitted from both known and unknown sources. Disease control techniques are as follows:

Hand washing: correctly washing your hands kills germs and are among the most efficient ways to avoid the spread of infections linked with health care. Irrespective as to whether mittens are used or not, we must wash our hands before and after contacting blood, bodily fluids, secretions, excretions, and contaminated things like as equipment or instruments. After removing your mittens, quickly thoroughly wash. Hands should be washed with basic liquid soap on a regular basis. Invasive tests and specific conditions, such as individuals with VRE and MRSA, need the use of antibacterial fluid soap solutions.

Mask, eye protection, and face shields- Defend mucus of the eyes, nose, and mouth with a mask and eye protection or a face mask all through processes and physician actions that seem to be sufficient to elicit splashes or sprays of body, urine samples, mucus, and excretions, as well as cleanup activities.

Gloves: Whenever handling blood, bodily fluids, secretions, excretions, and contaminated things, gloves are essential; put on fresh gloves shortly before touching mucous membranes and non-intact skin. Between jobs, switch gloves and treatments on the same patient after coming into touch with a potentially hazardous substance include a large number of microorganisms Gloves should be discarded in the trash. Place clinical waste in a plastic bag and knot it before throwing it away in the trash. Home garbage in general After removing the gloves, immediately wash and dry them. Gloves to prevent pathogens from spreading to other patients or settings



  1. What reporting technologies can be used in an organisation?


We can utilise the following reporting tools in our organisation:


1. Email- Because individuals check their emails, it is generally the quickest form of technology.


Even when they are not in the office, they are often contacted.


2. Written – Because there must be a “paper trail” of evidence that reports have been made, reports are usually used in combination with emails. These written reports can be completed by hand or on a computer.


3. If the individual you’re calling has a phone nearby, it’s also a good idea to use it.

It’s not so wonderful if they’re out from the office or can’t get through on the phone.


  1. What does a care plan outline?


Care plans outline how the client will be cared for on an individualized level. A treatment plan should be arranged by the individual’s personal requirements and flows from each patient’s unique list of diseases. Consistency of care is important. The care plan is a way for a continually shifting nursing team to communicate and organise their actions.



  1. What are some of the aspects you will be involved in as a care worker when dealing with client care?


1. Shaving 2. Showering 3. Elimination 4. Respiration 5. Nail care
  1. What emotional responses may be included when clients start to need assistance maintaining their own level of personal care?


1Embarrassment 2. Fear3. Disempowerment 4. Humiliation 5. Discomfort 6. Relief 7. Gratitude



  1. When dealing with clients from different cultural backgrounds what can you do to make yourself more aware of their needs?


We must work together and promote conversation when dealing with clients from various cultural backgrounds. Understanding shared cultural variations fosters trust, enhances professional relationships, and simplifies tasks. It also enhances communication, which is the foundation for successful group.



  1. What are the five basic sensory systems of a person?


1.Sight 2. Hearing 3. Taste 4. Smell 5. Touch


  1. What are some of the risks you may need to consider when caring for clients?


1.Self-neglect evidence


2. Behaviors to be concerned about


3. Impairment in decision-making and problem-solving abilities


4. Deteriorated cognitive abilities


5.An unexpected or sudden change in health state, such as sensory loss


6. Hazards to the environment at home


7. Uneven or slick floor surfaces


8. Physical impediments such as closed doors, furniture obstructing exits, and so forth.


9. Poor housekeeping or hygiene


10.Inadequate illumination


11.Failure to provide enough heating and cooling


12.Inadequate security is number 12 on the list.


13.Violation of social rights



  1. How can you boost client’s self-esteem and sense of worth?


The customer may also have a distinct personal style and strong tastes in terms of how they wear or style their hair. Culture, age, and social experience can all have an impact on this. One technique to increase a client’s self-esteem and sense of importance is to provide good hygiene and care products.



  1. What must you do when interacting with a client for the first time or after any changes that may have occurred?


You must confer with your customer and discuss the task you are about to undertake when dealing with them for the first time, or when modifications have been made as a consequence of the assessment and review procedure. Make sure you understand what is required of you as well as the successful outcome. Always get permission from a customer before touching their body in any form.


  1. How can you prompt clients to finish cleaning their own teeth or bathing themselves?


Oral hygiene may be placing paste on the toothbrush and nothing else, or it may entail completing the complete procedure. Assist the client in maintaining their autonomy when their mentally and physically capacities allow it by validating what they are capable of.



  1. How can you safely prepare for each task when providing personal support?


In openly sharing care decisions, the customer might ask for more information on which to make their judgments. If the customer will be leaving the house, it is necessary to advise them of the weather conditions so that they can dress properly for the region or event.



  1. What other technical tasks may you be required to assist with?


Taking a bath, bed taking baths, cutting, getting dressed, getting naked, and pampering, toileting and the use of assistive device, drinking and eating using feeding techniques, oral hygiene, mobility and transfer, including in and out of vehicles, and falls methodologies are all technological tasks that we may need to assist with.


  1. What can be the reason for being unable to provide the service required for your client?


The following are the reasons why we are unable to perform the service requested by the client:

Unfamiliar task

. Personality clash

Refusal by the client

Changes in the current health of the customer



  1. What are two ways of reporting variations and concerns about your client’s health to your supervisor?


Why is the care plan regularly reviewed?

The treatment plan should indeed be evaluated on a regular basis to verify that the procedures and supports in place were fulfilling the client’s needs. If indeed the need changes, the care plan should be adjusted.



  1. Who are you allowed to discuss your client with?


Humans are not permitted to share our customer with anybody, however if there are any issues, we may direct them to a prominent officer of our company who will address the matter.

Why does reporting need to be completed in the correct way and the right people informed of any changes?

Because it is applied to changes in the client that could be addressed by modification, reporting must be conducted correctly and the appropriate persons notified of any modifications. And to health-care strategy


  1. What does the. Personality Privacy Act 1988 and subsequent amendments (2012) highlight?


The Privacy Act of 1988, as amended in 2012, emphasises the significance of gathering and documenting data about Australian individuals in a legal fashion.

How are hard copy files containing information about clients destroyed?

Shredders or burning are used to delete hard copy files holding customer information.


Before you hand in your written assessment, make sure that you:

  1. Re-check your answers and make sure you are happy with your responses
  2. Have written your Name, Student ID and Date and signed it. 

Result:  Satisfactory   /   Not Yet Satisfactory

Assessor:  I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Name: _______________________________

Signature: ____________________________

Date: ____/_____/_____