Solution

Assessment Conditions
Unit purpose/application
This unit describes the skills and knowledge required to lead and manage organizational change.
The unit applies to managers with responsibilities that extend across the organization or across
significant parts of a large organization. They may have a dedicated role in human resources
management, workforce development, or work in a strategic policy or planning area.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
1.Develop change management strategy
2. Implement change management strategy
3. Evaluate change management strategy

The student will have access to the following:
 Computer
 Internet
 MS Word
 Learner guide
 PowerPoint presentation
 Unit Assessment Pack (UAP)
 Access to other learning materials such as textbooks
The resources required for these assessment tasks also included:
 workplace documentation and resources relevant to organizational change
management.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational
education and training legislation, frameworks and/or standards.

BSBLDR601 – Lead and manage organizational change

Academic integrity, plagiarism and collusion
Submission instructions
Your trainer/assessor will confirm assessment submission details for each assessment task.

Academic
Integrity

Academic Integrity is about the honest presentation of your academic work. It means
acknowledging the work of others while developing your own insights, knowledge and ideas.
As a student, you are required to:

 Undertake studies and research responsibly and with honesty and integrity
 Ensure that academic work is in no way falsified
 Seek permission to use the work of others, where required
 Acknowledge the work of others appropriately
 Take reasonable steps to ensure other students cannot copy or misuse your work.

Plagiarism
Plagiarism means to take and use another person's ideas and or manner of expressing them and to
pass them off as your own by failing to give appropriate acknowledgement. This includes material
sourced from the internet, AuSC staff, other students, and from published and unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used,
which includes:
 Paraphrasing and presenting work or ideas without a reference
 Copying work either in whole or in part
 Presenting designs, codes or images as your own work
 Using phrases and passages verbatim without quotation marks or referencing the author or web page
 Reproducing lecture notes without proper acknowledgement.

Collusion
Collusion means unauthorized collaboration on assessable work (written, oral or practical) with
other people. This occurs when a student presents group work as their own or as the work of
someone else.
Collusion may be with another AuSC student or with individuals or student’s external to the AuSC.
This applies to work assessed by any educational and training body in Australia or overseas.
Collusion occurs when you work without the authorisation of the teaching staff to:
• Work with one or more people to prepare and produce work
• Allow others to copy your work or share your answer to an assessment task
• Allow someone else to write or edit your work (without AuSC approval)
• Write or edit work for another student
• Offer to complete work or seek payment for completing academic work for other students.

BSBLDR601 – Lead and manage organizational change

Other Important unit specific Information

Unit outcome

Prerequisite/s

Foundation Skills

Relevant Legislation
Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and
academic misconduct in group work please refer to the AuSC’s policy on Academic integrity,
plagiarism and collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who
engage in plagiarism and collusion as outlined in AuSC’s policy.
Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could
lead to disciplinary action

Supersedes BSBINN601 – Lead and manage organizational change
 Supersedes BSBLDR805 – Lead and influence change
 Supersedes BSBMGT615 – Contribute to organization development

• This unit is not graded and the student must complete and submit all requirements for the
assessment task for this cluster or unit of competency to be deemed competent.
• Students will receive a satisfactorily completed(S) or not yet satisfactorily completed (NS)
result for each individual unit assessment task (UAT).
• Final unit result will be recorded as competency achieved/competent (C) or competency
not yet achieved/not yet competent (NYC).

Nil Co-requisite/s
The Foundation Skills describe those required skills (language, literacy, numeracy and employment
skills) that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of
competency.
• Australian Human Rights Commission Act 1986

• Age

Discrimination Act 2004
• Disability Discrimination Act 1992
• Racial Discrimination Act 1975
• Sex Discrimination Act 1984
• Code of ethics and codes of conduct
• Ethical Principles in the Workplace
• Codes of practice
• The Privacy Act 1988 (Privacy Act) and Australian Privacy Principles (APPs)
• Occupational Health and Safety Act 2004
• Work Health and Safety Act 2011

BSBLDR601 – Lead and manage organizational change

AQF Level

Further Information
Principles of assessment and rules of evidence
All assessment tasks will ensure that the principles of assessment and rules of evidence are adhered to.
The principles of assessment are that assessment must be valid, fair, flexible, reliable and
consistent. The rules of evidence state that evidence must be sufficient, valid, current and authentic
AQF levels and the AQF levels criteria are an indication of the relative complexity and/or depth of
achievement and the autonomy required to demonstrate that achievement.
All assessment tasks must ensure compliance with the requirements of AQF level and the AQF level
criteria. For more information, please visit http://www.aqf.edu.au/

For further information about this unit go to https://training.gov.au/Training/Details/BSBLDR601
Additional Information
• This information will be managed by the provisions of the Privacy Act and the Freedom of
Information Act.)
• Students are required to satisfactorily complete and submit all assessment tasks that
contribute to the assessment for a unit.
• Students will be provided with one more attempt to complete this Unit assessment pack
(UAP) if trainer/assessor deems them not satisfactorily completed (NS) in any Unit
assessment task (UAT).
• Unit Pre-Assessment Checklist (UPAC) will be reviewed by the trainer/assessor to ensure
the student is ready for the assessment.
• Feedback regarding this Unit Assessment Pack (UAP) can be emailed to the compliance and
quality assurance department/administration department in your RTO for continuously
improving our assessment and student resources.

Feedback to student
Feedback on students’ assessment performance is a vital element in their learning. Its purpose is to
justify to students how their competency was assessed, as well as to identify and reward specific
qualities in their work, to recommend aspects needing improvement, and to guide students on
what steps to take.
Feedback defines for students what their trainer/assessor thinks is important for a topic or a
subject. At its best, feedback should:

o Be provided for each Unit Assessment Task (UAT)
o Guide students to adapt and adjust their learning strategies
o Guide trainers/assessors to adapt and adjust teaching to accommodate students’
learning needs
o Be a pivotal feature of learning and assessment design, not an add-on ritual
o Focus on course and unit learning outcomes
o Guide students to become independent and self-reflective learners and their own
critics

BSBLDR601 – Lead and manage organizational change

Acknowledge the developmental nature of learning.

If students have not received proper feedback, they must speak to compliance and quality assurance
department/administration department in the AuSC/person responsible for looking after the quality
and compliance services of the AuSC.
For more information, please refer to AuSC Student Handbook.

BSBLDR601 – Lead and manage organisational change

Unit Pre-Assessment Checklist (UPAC)
Purpose of the checklist
The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor
must review the checklist with the student before the student attempts the assessment task. If any items of
the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant
information to the student to ensure they understand the requirements of the assessment task. The student
must ensure they are ready for the assessment task before undertaking it.

Section 1: Information for Students
 Please make sure you have completed the necessary prior learning before attempting this assessment.
 Please make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.
 Please make sure you understand what evidence is required to be collected and how.
 Please make sure you know your rights and the Complaints and Appeal process.
 Please make sure you discuss any special needs or reasonable adjustments to be considered during the
assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your
trainer/assessor).
 Please make sure that you have access to a computer and the internet (if you prefer to type the answers).
 Please ensure that you have all the required resources needed to complete this Unit Assessment Task (UAT).
 Due date of this assessment task is according to your timetable.
 In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be
granted by the trainer/assessor.
 Evidence of the compelling and compassionate circumstances must be provided together with your request
for an extension to submit your assessment work.
 Request for an extension to submit your assessment work must be made before the due date of this assessment task.

Section 2: Reasonable adjustments
 Students with carer responsibilities, cultural or religious obligations, English as an additional language,
disability etc. can request for reasonable adjustments.
 Please note, academic standards of the unit/course will not be lowered to accommodate the needs of any
student, but there is a requirement to be flexible about the way in which it is delivered or assessed.
 The Disability Standards for Education requires institutions to take reasonable steps to enable the student
with a disability to participate in education on the same basis as a student without a disability.
 Trainer/Assessor must complete the section below “Reasonable Adjustment Strategies Matrix” to ensure the
explanation and correct strategy have been recorded and implemented.
 Trainer/Assessor must notify the administration/compliance and quality assurance department for any reasonable adjustments made.
 All evidence and supplementary documentation must be submitted with the assessment pack to the administration/compliance and quality assurance department.
Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)
Category Possible Issue Reasonable Adjustment Strategy

(select as applicable)

 LLN  Speaking
 Reading

 Verbal assessment
 Presentations

BSBLDR601 – Lead and manage organisational change
 Writing
 Confidence

 Demonstration of a skill
 Use of diagrams
 Use of supporting documents such as wordlists

 Non-
English
Speaking
Background

 Speaking
 Reading
 Writing
 Cultural background
 Confidence

 Discuss with the student and supervisor (if applicable) whether
language, literacy and numeracy are likely to impact on the assessment process
 Use methods that do not require a higher level of language or literacy
than is required to perform the job role
 Use short sentences that do not contain large amounts of information
 Clarify information by rephrasing, confirm understanding
 Read any printed information to the student
 Use graphics, pictures and color coding instead of, or to support, text
 Offer to write down, or have someone else write, oral responses given
by the student
 Ensure that the time available to complete the assessment, while
meeting enterprise requirements, takes account of the student’s needs

 Indigenous

 Knowledge and
understanding
 Flexibility
 Services
 Inappropriate training and assessment

 Culturally appropriate training
 Explore understanding of concepts and practical application through
oral assessment
 Flexible delivery
 Using group rather than individual assessments
 Assessment through completion of practical tasks in the field after
demonstration of skills and knowledge.

 Age  Educational background
 Limited study skills

 Make sure font size is not too small
 Trainer/Assessor should refer to the student’s experience
 Ensure that the time available to complete the assessment takes
account of the student’s needs
 Provision of information or course materials in accessible format.
 Changes in teaching practices, e.g. wearing an FM microphone to
enable a student to hear lectures
 Supply of specialized equipment or services, e.g. a note-taker for a
student who cannot write
 Changes in lecture schedules and arrangements, e.g. relocating
classes to an accessible venue
 Changes to course design, e.g. substituting an assessment task
 Modifications to physical environment, e.g. installing lever taps,
building ramps, installing a lift

Educational background

 Reading
 Writing
 Numeracy

 Discuss with the Student previous learning experience
 Ensure learning and assessment methods meet the student’s
individual need

BSBLDR601 – Lead and manage organisational change
 Limited study skills and/or learning strategies
 Disability

 Speaking
 Reading
 Writing
 Numeracy
 Limited study

 Identify the issues
 Create a climate of support
 Ensure access to support that the student has agreed to
 Appropriately structure the assessment
 Provide information or course materials in accessible format, e.g. a skills and/or learning
strategies textbook in braille
 Changes in teaching practices, e.g. wearing an FM microphone to
enable a student to hear lectures
 Supply of specialized equipment or services, e.g. a note- taker for a
student who cannot write
 Changes in lecture schedules and arrangements, e.g. relocating
classes to an accessible venue
 Changes to course design, e.g. substituting an assessment task
 Modifications to physical environment, e.g. installing lever taps,
building ramps, installing a lift
Explanation of reasonable adjustments strategy used (If required)

BSBLDR601 – Lead and manage organisational change
Unit Assessment Task (UAT)
Assessment Task 1 – Unit Knowledge Test (UKT)
Assessment type
 Written Questions
Assessment task description
• This is the first (1) unit of assessment task that the student must successfully complete to be deemed competent in this unit of competency.
• The Unit Knowledge Test is comprised of eighteen (18) written questions.
• Student must respond to all the questions and submit them to the Trainer/Assessor.
• Student must answer all questions to the required level, e.g. provide the number of points, to be deemed satisfactory in this task.
• Trainer/Assessor is required to provide feedback within two weeks and notify students when results are available.

Resubmissions and reattempts
• Where a student’s answers are deemed not satisfactory after the first attempt a resubmission attempt will be allowed. You will have 2 attempts to resubmit your assessment. In case if you fail to get competency after 2 attempts, you have to re-enroll for the unit and need to pay the unit fee.
• You must speak to your Assessor if you have any difficulty in completing this task and require reasonable adjustments (e.g. can be given as an oral assessment)
Location
• This assessment task may be completed in a classroom, learning management system, workplace, or independent learning environment.

BSBLDR601 – Lead and manage organisational change
• Your assessor will provide you further information regarding the location of completing this assessment task.

General Instructions for answering different types of questions:
• Complete a unit knowledge test assessment consisting of a series different types of questions.
• You will be required to correctly answer 100% of these questions.
• Do not start answering questions without understanding what is required from you. Reading the question carefully and critically analyze it a few seconds will help you to identify what is really needed.
• Your answers must demonstrate an understanding and application of relevant concepts, critical thinking, and good writing skills.
• Be concise to the point and write answers according to the given word-limit to each question and do not provide irrelevant information. Be careful, quantity is not quality.
• Be careful to use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
• When you quote, paraphrase, summarize or copy information from the sources you are using to write your answers/research your work, you must always acknowledge the source.
• Answer the questions in the space provided on the answer sheet or digitally using Microsoft Word
• Use a black or blue ballpoint pen.

How will your assessor assess your work?
1. This assessment task requires the student to answer all the questions.
2. Answers must demonstrate the student’s understanding and knowledge of the unit.
3. If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
4. If at least one of the assessment tasks is deemed Not Satisfactory (NS), then the unit outcome is Not Yet Competent (NYC).
5. Once all assessment tasks allocated to this Unit of Competency have been undertaken, the trainer/assessor will complete an Assessment plan to record the unit outcome. The outcome will be either Competent (C) or Not Yet Competent (NYC).
6. The “Assessment Plan” and “Cover Sheet” is available with the Assessor Checklist File.

BSBLDR601 – Lead and manage organisational change
Assessment Task 1 – Unit Knowledge Test (UKT)
Instructions:
● This is an individual assessment.
● To make full and satisfactory responses you should consult a range of learning resources, other
information such as handouts and textbooks, learners’ resources and slides.
● All questions must be answered in order to gain competency for this assessment.
● You may attach a separate sheet if required.
● You must include the following particulars in the footer section of each page of the attached sheets:
o Student ID or Student Name
o Unit ID or Unit Code
o Course ID or Course Code
o Trainer and assessor name
o Page numbers
● You must staple the loose sheets together along with the cover page.
● You must attach the loose sheets chronologically as per the page numbers.
● Correction fluid and tape are not permitted. Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.

Resources required to complete the assessment task:
● Computer
● Internet
● MS Word

BSBLDR601 – Lead and manage organisational change
Question 1: Answer the following questions:
a. What is change management and what are the three (3) main elements that drive change? Write your answer in 150-200 words.
b. Explain a change management cycle or process that can be used in organization. Write your answer in 200-250 words
c. What strategies would you implement for communicating and embedding change? Write your answer in 100- 150 words.
Answer –
a. They need to make the identification of the given plan and the listed changes. They need to work for the organizational
management and their identification. They need to guide the organization to make the management and identification of the
organizational trends.
b. They need to make the work plan and the process to make the guidance of the earlier work plan and them need to defy the work for the continually developed business work and their work situation. They need to define the work with the different types of the situation and the difficulty.
In this they need to make the preparation of the organizational plan and the organizational changes and make the development according to this.
c. They need to put them the first with all over the work and the work plan. In this they need to define the change plan and change management of the work. In this they need to changes the executive planners and the models in the given work plan and the work flow. In this they also need to focus for the high work and the work plan in the following manner (Madaio, et al., 2020).

BSBLDR601 – Lead and manage organisational change

Question 2: What are the different components of a change management project plan? Explain in 500-550 words.
Answer – Answer – the change management plan can be defined the distinction to make the development and defined the accurate approach into this. They need to make the changes in the executive development and the plan. They need to define the work to manage and execute the different changes. They need to make the overseeing of the work and defined to make the given
changes and make the update in the listed plan and program.
Take the gauge of change management plan – in this they need to define the work and make the overseeing of the listed plan and the changes. In this they need to set the new goals and targets into the developers and the plans. They need to define the work and make the interaction of the work and make the development according to the work and the situation. They need to define the work
with the executive and the developers.
They need to define the work with the different work pan and make the work with the development and the individuals. In this they
need to define the work with the situation. They need to define the work with the endorsement of the work management and the work program.

BSBLDR601 – Lead and manage organizational change
Question 3: Identify five (5) barriers to change and describe the mitigation strategies you would implement to address these barriers. Write your answer in 250-300 words.
Answer –
1. Lack of the clarity – in this they need too defined thee work with the different people and make the development
according to this. They need to make the development of the work in everyday work plan and make the execution of
the work according to this.
2. Poor communication – they need to defined the work with the correspondence and defined the work between the engagement with the different changes and the work planners. They need to define the execution f the plan and defined the work with the developers.
3. Execution of the several tasks immediately – they need to make the work with the execution of the work plan and the developers. They need to make the outline of the organizational plan and the several elements. In this they need to make the segmentation of the data to make the converted plan in the workforce and the work plan.
4. Lack of active work members – they need to make the association of the work planers and the developers. And make the supply of the work identity according to this.

Question 4: Explain the process of identifying the strategic development needs of an organisation. Write your answer in 100-150 words
Answer 4- strategy planning is known as a different types of the forester arrangements and it is defined and accomplished by the large and the long haul. It can be defined the essential arrangements of the developers and the planners. In this they need to make
the examination of the evaluation and make the assessment to take the work with the smart plan and the smart action. They need to define the work with the natural work plan and make the evaluation of the work according to the developers and the nature. In this they need to defined the status and make the arrangements according to this. After it they need to work for the togetherness
plan and work for the permits.

BSBLDR601 – Lead and manage organisational change

Question 5: As a manger, why is it necessary to review existing policies and practices against strategic objectives? Write your answer in 150-200 words.
Answer 5 – they need to define the work to make the arrangement with the work planners and the work developers. In this they need to define the work with the activity and the work planners. They need to make the engagements and make the activity work plan to make the development with them. In tis they need to make the prospective and make the development of it. They need to
defined the work with the work planners and make the establishments to make the interaction with the targets and the developers.
They need to deal with the work planners and the targets. They need to define the work with the acceleration of the work and the viable (Peiffer-Smadja, et al., 2020).

Question 6: Why is it important to seek assistance from stakeholders, experts and specialists when identifying major change requirements and opportunities? Write your answer in 250-300 words.
Answer 6 – they need to make the pure connection with the multitude of the planners and the develops. In this they need to work with all over the work plan and all over the expected circumstances. They need to define the work with the inclination and make the matter according to the situation and make the achievable goals towards the situation. They need to reach and proposed out the favor of the learning and make the standards according to the listed plan and the listed changes so it can be the inclination while they are make the corrective plan and the corrective
order of learning. They need to make the wordings with the general advantages and self-acknowledgement.

Question 7: Identify five (5) events or trends in the external environment and explain what impact each can have on achieving business/organization objectives? Write your answer in 200-250 words.
Answer 7 – external factors are defined the work with the outside of the work plan and the business it is the incorporates the enterprise of the work and they are listed the given resources I the particular plan and the particular changes –
Political – they need to define the work with the political planners and the developers, these are helpful to make the changes into the enterprise.
In this they need to focus the work to define by the political work and the political security.
Monetary – in this they need to defined the work with the jobless persons and they need to pay the attention to those and they also need to
defined the work and make the ultimate development with them to defined the situation with them and deal the natural conditions accordingly.
Serious – they need to defined the work with the opponent of the situational conditions in this they are defined the work with the propensities t
can be defined the cost of creating the green accreditations (Tambe, et al., 2019).

Question 8: How can we use these to identify major operational change requirements? Write your answer in 200-250 words for each.

BSBLDR601 – Lead and manage organisational change

a. Performance gaps
It is helpful to defined and permit the gaps for the important work plan and the listed changes.in this they are work for the KPIs and make the delamination with the different types of the associations and make the development with each of the work plan and the work factors. In this they need to make the executing of the work plan and the situation and they need to make the determination in each of the plan and the factors that they are meant for. In this they need to make the recognition of the others and make the proposal of each. In this need they to make the
introduction off the supportive and manageable connection.

b. Business opportunities/threats and management decisions
They need to define the work with the business work plan and the business work potential. They need to define the work and make the association of itself to be the exploit. In this they need to give them the proper advantage in all over the result and managers. It is defined the work under the similar work and the similar string. In this they also need to define the work for the available.

Question 9: Read the case study and answer following question:
This case study was written by Ernst & Young LLP. The story it examines, of Westfield Insurance’s occupational change management saga, takes on nearly universal themes from the business world and is something that every insurance professional, especially those in leadership positions, needs to read. The effect that large-scale change could have on morale and engagement of employees is a major concern and potential risk for operational leaders. A decrease in morale and engagement may impact customer service, which
is also a significant risk. Additionally, a workforce that is not highly engaged will resist change — taking longer for expected benefits to be achieved.
Many insurers are undertaking major change initiatives to transform their operational capabilities, modernize technology and adjust to new market realities. Some of the risks associated with large scale change programmed include lack of employee engagement and results in people and teams across the organization resisting strategic change and refusing to adopt new tools and processes. The impact on performance can be significant, as customer service is disrupted and the expected value from very large investments never materialises.
Westfield Insurance (“Westfield”), an Ohio-based P&C carrier, has leveraged a holistic organisational change
management (OCM) approach to deliver impressive results on a multi-year claims transformation program. In fact, Westfield accomplished a very rare feat: actually, boosting employee satisfaction and engagement during a time of significant change.
While the broad-based nature of the change would challenge many organisations, Westfield’s leaders, using a coordinated and multifaceted OCM approach, have actually increased employee engagement. Key strategies that have enabled the program’s success have been high-profile executive sponsorship, cross- functional stakeholder alignment, regular and tailored communications, comprehensive training plans, and an extensive “change champion” network.
This article highlights Westfield’s experience in keeping its associates engaged through a robust OCM program tailored to its specific needs, transformation methodology and culture.

Full case study is available at http://www.propertycasualty360.com/2014/06/23/increasing-employee-
Why did the organization decide to review and priorities change requirements or opportunities with relevant leaders/managers? Answer in 200-250 words.
In this they need to make the changes into the operations plan and the operations capacities. In this they need to make the modification of the market and their real factors. In this they need to match the capacities and make the improvement according to this. In this they needed to make
the association of the planners and the developers. In this they need to define the work for the necessary work planners and the instructor. In this they need to make the managements with the financial planners and the developers. Second, they need to work for the second area of the
management and thee development. After it they need to make the improvement in each of the particular in and make the mechanical modernization in each of the plan and the work sectors (Wisnubroto, et al., 2021).

Question 10: Read the case study and answer following question/s:
When Jack Welch assumed the top position at General Electric in 1981, he inherited a company that had a market value of $12 billion — certainly a modest number, by today’s standards. By the time he left in 1998, GE was worth $280 billion. While leading GE, Welch was charged with the task of making the conglomerate better by any means necessary. With his gut telling him that his company was due for a complete overhaul, Welch decided to implement Six Sigma at GE in 1995. Quite simply, Six Sigma is a methodology that aims to reduce defects and errors in all processes, including transactional processes and manufacturing processes. Organizations that use Six
Sigma test their processes again and again to make sure that they are as close to perfect as possible. Jack Welch discussed and obtained approvals from relevant authorities in GE especially the board members to confirm the change management processes and five years after Welch’s decision to implement Six Sigma and making sure all team members are with him, GE had saved a mind-blowing $10 billion. Welch claimed to have spent as much as half of his time working on people issues. By assembling the right team and ingraining them with the right management philosophies, Welch successfully oversaw the transformation of GE from a relatively strong
company to a true international juggernaut.

Question: According to the case study:
a. Explain why it was necessary to obtain approvals from relevant authorities to confirm the change management process? Write your answer in 100-150 words.
b. Who could be the relevant authorities in a business context and what would their role be? Write your answer in 100-150 words
c. How will resource and reporting practices be assigned and agreed up within the project? Write your answer in 100-150 words
d. To make the changes into the operational planning and the operational management capacities they need to make the innovation to make the innovation to make the changes in the market plan and real factors of the development. They need to defy the ultimate targets in the simpler
way.
e. They need to make the revelation of the plan and the authorities of development so, they need to work for the essentially plan and make the chief of the directorate. It is a change inside into the organization.
f. In this they need to take the redistributed changes into the financial plan and associations. And make the execution of the plan and managers in the workers. In this they need to work for the expected planners and the issues.

Question 11: What are the components of a communication or education plan and who should be involved in the development of one? Write your answer in 300-350 words
In this they need to define the work and the estimation of the development. In this they need to make the proper communication and the proper planning. In this they need to make the communication in the intergraded and interoperable communication plan. It is the standards they need to make the engaged into the communication policy (Burci, 2019). Next Review: Dec 2022

Question 12: Answer the following questions:
a. What is a cost-benefit analysis for change management? Write your answer in 100-150 words
b. Identify and explain the five (5) benefits of a change management cost-benefit analysis. Write your answer in 150-200 words
c. It is the change management plan that they need to defined is , so it is unlike the attempting the relationship and plan between the managers and the people they are sided.
d. Make a clear vision Manage the change management timeline.
Support the employees Ensure the effectiveness of the plan. Focus on the skill development.

Question 13: answer the following questions:
a. What is a risk analysis for change management? Write your answer in 200-250 words
b. How do you conduct a risk analysis for change management? Write your answer in 150-200 words
c. How can barriers to change be identified in a risk analysis? Write your answer in 50-100 words
d. What strategies can be applied to mitigate risk? Write your answer in 150-200 words
a. They need to make the changes into the project change managements plan. It is the mitigation plan and the process that is defined the identification and understanding.
b. Identified what are changes they need to defined and be successful for the further assessments and the plans.
c. Lack of employee involvement. Unknown current planning and estate.
d. Assume and accept the risk, avoid the risk and the plans (Kumar, et al., 2020).

Question 14: What are strategies that can be implemented to embed changes in an organization? Write your answer in 350-400 words.
Answer – they need to make the planning and make the honest and transparent changes accordingly. They need to define d the work with the employee management and the participation. In this they need to make all over the details on it. In this they need to make the engagement with
the employee planning and the participation.

Question 15: Answer the following questions:
a. What is a PESTLE analysis? Write your answer in 50-100 words
b. What can a PESTLE analysis assess? Write your answer in 250-300 words
c. How can a PESTLE analysis assist businesses to monitor their external environment to determine impacts on organizational objectives? Write your answer in 150-200 words.
a. They need to define the work with the work planners and make the engagement with the external managements and the planners. In this they need t make the engagement with the socially and politically, in this they need to make the engagement with the organizational and planners.
b. They need to define the key external planners and the factors in this they had the rights to make the influence the organization.
c. In this they need to make the engagement with the external planner’s and the external factors, in this they need to make the engagement with the planners to the senior managers.

Question 16: Why should you consult with relevant groups and individuals for input into the change process? Write your answer in 100-150 words.
In this they need to make the consultation with the opportunities and the plans. They need to provide the proper plan and the proper input of
this. In this they need to make the changes into the plan and the process. They need to define the work with the accountability of the plan and
make the organizational plan and approach according to this (Wisnubroto, et al., 2021).

Question 17: When delivering ( Distribute a plan / making the team aware of the plan ) a communication or education plan what activities do you need to arrange and manage? Write your answer in 200-250 words
Answer –
They need to make the establishment of the goals.
They need to defined the key planners and the audiences.
They need to make the identification of the messages.
They need to make the creation of the tactical outreaching plan.

Question 18: Answer the following questions:
a. How would you monitor and review the change management strategy that has been implemented in an organization? Explain in 50-100 words.
b. How would you modify project plans, if required, to achieve change program objectives? Write your answer in 250-300 words
a. They need to make the planning and managements, in this they need to reevaluate the objectives
and the plans. They need to make the collective planning to the managements and the employees and make the employee evaluation with it. In this they need to make the evaluation of the LMS Metrics.
b. They need to make the understanding of the communication and the planners.
They need to make the plan and defined the documentation of the given changes
They need to make the evaluation of the changes and understand the plan and their scope of the change (Liu, et al., 2020).

Assessment type
Unit Project
Assessment task description
• This assessment task is comprised of a project report.
• This project is is untimed and conducted as an open book test (this means the student can refer to textbooks or other learner materials during the test).
• Student must complete all the activities of this assessment task.

Applicable conditions
• This assessment is untimed. Student must finish assessment task in his own time.
• Assessment is conducted as open book tests (this means that you can refer to your textbook or other learner resources during the test).
• Electronic devices are allowed during this test.
• Outside materials are allowed.
• You must complete the task with your trainer and other classmates.
• You will be assessed independently on this assessment task.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• As you complete this assessment task you are predominately demonstrating your practical skills, techniques and knowledge to your assessor.
• Assessor may ask you relevant questions during this assessment task.
Resubmissions and reattempts
• Where a student’s answers are deemed not satisfactory after the first attempt a resubmission attempt will be allowed. You will have 2 attempts to resubmit your assessment. In case if you fail to get competency after 2 attempts, you have to re-enroll for the unit and need to pay the unit fee.
• You must speak to your Assessor if you have any difficulty in completing this task and require reasonable
adjustments (e.g. can be given as an oral assessment)
Location
• This assessment task may be completed in a classroom, learning management system, workplace, or independent learning environment.
• Your assessor will provide you further information regarding the location of completing this assessment task.
General Instructions for attempting the skills test:
• Student must complete all the activities of this assessment task.
• Answers must demonstrate an understanding and application of relevant concepts, critical thinking, and good writing skills.
• The student must complete all the provided templates (if any).

How your assessor will assess your work?
● This assessment task requires the student to successfully complete all questions.
● Answers must demonstrate the student’s understanding and skills of the unit.
● You will be assessed according to the provided performance checklist/ performance criteria.
● Assessment objectives/ measurable learning outcome(s) are attached as performance checklist/
performance criteria with this assessment task to ensure that you have successfully completed and
submitted the assessment task.
● If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
● If at least one of the assessment tasks is deemed Not Satisfactory (NS), then the unit outcome is Not Yet Competent (NYC).
● Once all assessment tasks allocated to this Unit of Competency have been undertaken, the
trainer/assessor will complete an Assessment plan to record the unit outcome. The outcome will be
either Competent (C) or Not Yet Competent (NYC).
● The “Assessment Plan” and “Cover Sheet” is available with the Assessor Checklist File.

Assessment Task 2 – Unit Project
Instructions to complete this assessment task:
● Please write your responses in the template provided.
● You may attach a separate sheet if required.
● You must include the following particulars in the footer section of each page of the attached sheets:
o Student ID or Student Name
o Unit ID or Unit Code
o Course ID or Course Code
o Trainer and assessor name
o Page numbers
● You must staple the loose sheets together along with the cover page.
● You must attach the loose sheets chronologically as per the page numbers.
● Correction fluid and tape are not permitted. Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.
● The premise of the project must be closely related to the previous assessment task.
● This submission must be well presented and follow the guidelines and instructions provided.
● Please follow the format as indicated in the template section below.
● One of the most important steps that you can take: proofread your answers.
● Appropriate citations are required.
● All AuSC’s policies are in effect, including the plagiarism policy.
Resources required to complete the assessment task:
• Computer
• Internet
• MS Word
• Printer

Project:

Case study:

Background
Dreamy Destinations is a travel service provider that run most of its operations through call centers. The company has been in operation for 10 years and currently has a contact centre in Hobart. The primary business of the company is to sell domestic travel packages. The company is well known for its destination travel packages.

Organizational Chart
The structure of the organization is as follow:

Employee Turnover
The employee turnover in the organization is at 48% for telephone representatives and it is directly having an impact on the organization’s ability to deliver quality customer service.
The biggest drawback for the IT department is constantly having new employees start work and that is making it difficult for Dream Destinations to maintain the required standard of customer service that they are aiming to deliver.
To rectify this business problem, the organization has set up a goal in the organizations strategic planning to reduce the employee turnover to the industry best practice levels in next five years.

Strategic goal:
 To reduce the employee turnover to 19%
Operational goal:
 To reduce the employee turnover by 12% at the end of financial year
Dreamy Destinations believe that the if they are successful in reducing turnover, then they would be able to implement a training program that would help them to train and develop staff. This would help them to achieve and maintain the required level of customer service.

Change Management

The company also considers that in order to achieve the strategic and operational plan they must change the way in which they do things now.
Rob, the Contact Centre Operations Manager has been assigned the task to identify the changes required to achieve their strategic and operational goals.
Rob recognizes that the initial step that needs be taken is to determine the change requirements that must be implemented to reduce the turnover. To do so, he is required to analyses the current state of the business. Rob completes a review of the organization’s structure, processes, people and technology.

People
 Poor relationship between mangers and
staff

 Minimal opportunity for training

Process
 No documented process
 No process review conducted since the company has started

Technology
 No manual and user guides available ‘
 Need to upgrade technology as interruptions experienced on regular

Structure
 High supervisor to employee ratio ‘
 Flat structure

Rob made a comparison between the operational practices and outcomes with the pre-existing policies and strategies. He identified that the achieved outcomes were not in line with the policies of the organisation that included policies for:
 Upgrading of technology
 Regular supervisor and employee engagement meetings fortnightly
 Performance review and evaluation conducted for each employee every two years.
Findings of Rob
 Policies and procedures
As a result of the research conducted, Rob considered that there is no need for change in current policies as
they are sufficient to achieve the strategic and operational goals.
However, he also found that there were no policies relating to the training and continuous improvement program or the guidelines for supervisors. This need be developed to support the organisation’s goals.
 Fundings
The company will also be required to provide funds to upgrade the systems as there are continuous
interruptions.
 Turn over benchmarking
Rob also examined the external industry trends and made a comparison on the employee turnovers. He conducted an analysis on the turnover ratio to determine the ratings at Dreamy Destinations within the
industry. The result from the analysis depicted that the employee turnover was a serious issue in Dreamy
Destinations as the organisation was experiencing a steady incline in the employee turnover ratio whereas the industry standards were static, and the turnover ratio was almost 50%.
Turnover ratio = (total number of employee separated within a time frame / average number of employees within a timeframe) * 100%

Rob is also required to use the internet and research these trends.

 Stakeholders’ participation
Rob reviewed the organisational chart to identify the managers that will be affected by the change, and managers that will participate in the change project. After the identification, he arranged meeting with the stakeholders and the managers (Finance manager, HR manger, Contact Centre Supervisors) and decided that all the meetings will be focused on the same agenda and the meetings will be conducted separately as he believes that the change requirements are different for each group.

 Benefits of the change
Rob also believes that if they are successful in achieving the operational and strategic plan, it will further cement their place in the organisation and would benefit the organisation to grow in the market and maximise the profits. The company will also have an opportunity to increase the market share percentage.
After completing the meetings, Rob will consolidate all the information and feedback to determine the position of the organisation and prepare a report for the identified changes.

Activity 1 Change Management Plan Development
Based on the given case study, you are required to take on the role of Rob and develop a change management plan to demonstrate the change management strategies:

Part 1. Business Environment Analysis

Q1 Identify, analyse and interpret information about the internal environment of the business
organizational objectives of the business To reduce the turnover.
To meet the organizational needs.
To train the employees.
To meet the current requirements of the organization.
To increase the profit ratio.
To expand the business.

Identify any existing policies and practices to guide
organisational change

Strategic and operational policies.

Identify performance gap of the general operation. The increased turnover of employees lacks the quality of work and are hard to manage. The lack of training leads to a performance gap as the work will not be done accordingly.

Evaluate business opportunities and threats using
SWOT analysis

Opportunities – by reducing turnover the company will get to
work even more effectively and efficiently. The business will be expanded.
Threat – the increased turnover will lead to decreased quality work.
Market risk. Competitors can take over the market. Identify any management decisions relevant The management has decided to reduce the turnover and focus more on employee training. So that the company can maximize profit and expand the business (Holgersson & Romani,
2020).

Q2. Evaluate external environment such as events or trends that may impact on the achievement of organisational objectives using PESTEL Analysis

Please DO NOT explain what PESTEL is but conduct a PESTEL Analysis for Dream Destination.

Political Lack of cooperation between managers and employees will
lead to creating mismanagement in the organization. It will
create unwanted office politics. External political factors are
not in the favor of the company as the comaopny is not
legalized.

Economic the employee turnover ratio is 48% currently. This is affecting
the profit and income of the organization. By reducing this
company will be able to expand the profit ratio. It can be said
that the economic conditions of the company is average.
Social The company works as a travel service provider. It mainly works through call centers.

Technological The technology used is depleted and needs to be changed(Holgersson & Romani, 2020).

Legal There are no legal documents for the company. The company has not been legalized ever since it has started. Environmental the environment of the company is very poor because of lack
of cooperation between team members and management. The lack of training and technology also affects the environment. Part 2. Consult with stakeholders to identify requirements and opportunities for changes that support organisational objectives.

Who did you consult with? Rob
Date/ Time/ Location of the consultation: 11 January 2023/12:00 P.M./ meeting hall
Requirements and opportunities identified
Include at least 3 of them and describe the following:
What changes are required?
Why are the changes required?
What are the desired results of the changes?

 Upgradation of technology, as the depleted
technology will not give any benefit to the company.
 Reducing employee turnover. As the funds can be
used on other important operations.
 Focusing on the expansion of business and legalizing
the company (Li, et al., 2020).
 For expansion of the business.
 For maximizing the profit.
 To stand in the market.

 The profit will be maximized.
 The business will expand.
 The employees will be trained.

Identify the opportunity of the highest priority with input from relevant stakeholders

The highest priority is to reduce the employee turnover.

Part 3 Develop a change management project plan

Change Management Project Plan

Introduction
Technology, employee turnover, and policies are needed to be changed. The
stakeholders of the company will be affected. This needed to be ended soon as
possible as it is degrading the growth of the company.
The technology needs to be updated, the employee turnover needs to be reduced, and
the company needs to be legalized.
All of these things are needs to be done as it is affecting the profit margin and the
expansion of the company.
The company needs to focus on the overall change. The stakeholder of the company
will work for the betterment of the company. The environment of the company needs
to be managed. The employee turnover needs to be reduced so that the company can
train all the employees and get quality work done. The more the quality and efficiency
the more the profit margin increase. Yes, the change is the part of the program (Khan,
2019).
Change Objectives – the scope of change
The specific change that is needed to be done is to reduce the employee turnover and legalize the company.
The cost will shift from employee turnover to employee training. So it will may increase the cost but
elimination of employee turnover will help. The resources that are need to be managed are employees, funds, technology, better training professionals, and
documentation for legalizing company.
All the upgraded technologies, machinery and funds are required to manage things.

Risk analysis and mitigation strategies
Lack of training can impact the company. Lack of knowledge regarding new machinery can hamper the work and it can lead to many problems. Legalization is needed, it can lead to many problems.
Proper professionals with experience can be hired to avoid any risk. Legalization should be done.
Conduct risk analysis, including barriers to change and relevant mitigation strategies Risk description Likelihood (H/M/L) Consequence (H/M/L) Mitigation Strategies Lack of knowledge High High Lack of knowledge can lead to unwanted risk and problems.

Lack of funds Medium Medium Reducing employee turnover and cutting off unwanted
expenses.

Project Timeline
List the key change activities or milestones with dates as currently planned. Structure into stages or iterations as appropriate. Insert a Gantt chart or other diagrams as appropriate.

Proposed Key Milestones Estimated Date
Key deliverables 15 February, 2023
Completing documentation 20 February, 2023
Reduction in employee turnover 15 March, 2023

Communication Strategies

Messages to
deliver

Target Audience or
stakeholders

Communication
Channel

Frequency People responsible
of generating the
content

Proper
communication

All the stakeholders
are included.

Mails and meetings. Fast High authority

Be professional in
every work

All the stakeholders
are included.

Mails Fast High authority

Getting trained and
should have
professional
knowledge about the
subject matter.

All the stakeholders
are included.

Formal and verbal
communication

Mediocre High authority

Unit Assessment Task (UAT)
Assessment Task 3 –Presentation
Assessment type:
 presentation
Assessment task description:
• This is the third (3) unit assessment task that student must successfully complete to be deemed competent
in this unit of competency.
• Student must attempt all criteria to the required level.
Applicable conditions:
• Student must complete the task independently.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• Trainer /Assessor must assess student’s practical skills, technique and knowledge as he/she complete this assessment task.
• The trainer/assessor may ask student relevant questions on this assessment task to ensure that this is his/her own work.
• This task is untimed and conducted as open book tests (this means student can refer to textbooks during the test).
Resubmissions and reattempts:
• Where a student’s answers are deemed not satisfactory after the first attempt a resubmission attempt will be allowed. You will have 2 attempts to resubmit your assessment. In case if you fail to get competency after 2 attempts, you have to re-enrol for the unit and need to pay the unit fee.
• You must speak to your Assessor if you have any difficulty in completing this task and require reasonable adjustments (e.g. can be given as an oral assessment)
• For more information, please refer top the AuSC Student Handbook.
Location:
• This assessment task may be completed in a workplace/ learning environment.
• Trainer/Assessor will provide student further information regarding the submission of completing this assessment task
• Trainer/Assessor will provide student further information regarding the location of completing this assessment task. General Instructions for attempting the assessment task:
• Student must complete all the activities of this assessment task.
• Answers must demonstrate an understanding and application of relevant concepts, critical thinking, and good writing skills.
• The student must complete all the provided templates (if any).

Purpose of the assessment task:
• Purpose of this project is to check skills and knowledge related to performance criteria and performance evidence of the unit.

Assessment Task 3 – Presentation
Instructions to complete this assessment task:
● This assessment task is comprised of a Presentation.
● This Role-play and Presentation test is timed.
● Time allowed to deliver the presentation is 10 minutes.
● Student must complete all the activities of this assessment task.
● You must include the following particulars in the footer section of each page of the attached sheets:
o Student ID or Student Name
o Unit ID or Unit Code
o Course ID or Course Code
o Trainer and assessor name
o Page numbers
● You must staple the loose sheets together along with the cover page.
● You must attach the loose sheets chronologically as per the page numbers.
● Correction fluid and tape are not permitted.
● Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.
● This submission must be well presented and follow the guidelines and instructions provided.
● Please follow the format as indicated in the template section below.
● One of the most important steps that you can take: proofread your report.
● Appropriate citations are required.
● All RTO policies are in effect, including the plagiarism policy.
Resources required to complete the assessment task:
• Computer
• Internet
• MS Word
• Printer
• Policy template
• Child protection policy

Your task Over the time, more performance issues have occurred for Dream Destiny.

In this assessment task, you are required to develop a change management strategy in
consultation with the stakeholders and managers. You will continue to take on the role
of the Contact Centre Operation Manager.
Your assessor will act as General Manager/CFO/Department Managers.
You have identified that the telephone representative productivity has decreased
steadily over last five years in line with the increase in turnover:
 2011: 40 sales per representative a day
 2012: 37 sales per representative a day
 2013: 34 sales per representative a day
 2014: 32 sales per representative a day
 2015: 30 sales per representative a day
To rectify this issue, you have identified the following priority change requirements in
consultation with the stakeholders:
Goal 1: Upgrading of technology on a yearly basis.
Goal 2: Proper training and development projects for employees
Goal 3: Proper engagement of employees and supervisors on fortnightly basis.
Goal 1 is essential to the business to ensure:
1. The most efficient use of resources to cover market needs. As upgrading
technology will decrease interruption, they can become a competent contact
center in the industry.
2. Job performance measurements for training needs
Goal 2 is essential to business to ensure that the:
1. Staff are well trained and have the required skills
2. Employee turnover rates continue to decrease as training will increase
competence in their work creating less pressure on them.
Goal 3 is essential to business to ensure that the:
1. Supervisors and employees are well coordinated
2. Business is having proper flow of information
3. Supervisors are passing on relevant knowledge to employees.

In order to ensure that there is proper employee and supervisor engagement, there
must be reporting protocols for supervisors to report to department managers.
Achievement of these goals should increase net profit in the net budget year $200,000
due to increased efficiencies and increased business.
The cost that is required to be upgrade the technology and train the employees on an
annual basis would be $150,000. However, it is also forecasted that the net profit
would further increase with time.
The change requirements might be running the following risks:
 After spending $150,000 on training and upgrading of technology, there is a
prediction that the business would earn profits of $200,000. However,
predictions can be wrong and there might be a scenario that the business might
not benefit from.
 The other associated risk is that even after spending considerable amounts on
training of employees, the turnover ratio will not decrease. This can lead to the
loss of the company from the money spent for training purposes.

You will be required to complete:

You are required to develop a change management strategy in consultation with the
stakeholders and managers
 Based on the given information you are required to prepare a presentation and
give the presentation as the role of Contact Centre Operations Manager.
 All of your notes and any preparation should be handed in to your
trainer/assessor as part your assessment along with a full copy of your
presentation.
 A video recording of the presentation should be submitted along with the
assessment.
The presentation of change management strategy should follow the structure:
Section 1. Purpose of the change management project
Section 2. Scope of the plan (What changes are included)
Section 3. Undertake a cost benefit- analysis for the projected profits and the
investment.
Section 4. Analyze the risks, identify the barriers and record mitigation strategies based
on your problem solving and innovation skills.

Assessment 1
Question 1
Business ethics is the systematic framework that includes business practices, policies, and
procedures related to trading, corporate governance, and corporate social responsibility. It
improves the overall structure of the organization. Business ethics is framed to improve
truthfulness among the workers. It is structured to expand the trust issue with key stakeholders. It
is one of the essential skills of the organization. It is helpful to guide employee behaviour. It is
important to frame the bottom line that would lead to profitability (Crane, et al., 2019).

Question 2
Ethical leadership is described as the leadership that includes establishing and encouraging the
suitable structure through the professional relationship as well as a personal relationship. It is the
systematic manner to lead employees about their duties and take control of the performance of
employees. The connection between the employees and leaders must be strong that would lead to
a systematic environment. Ethical leadership is important in supporting organizational values. It
is the concept of fairness, trust, honesty, and integrity. It is beneficial for the development of the
organization (Den Hartog, 2015).

Question 3
The ethical leader plays a major role in the development of the organization. An ethical leader is
responsible for ethical leadership in the organization. Three characteristics of an ethical leader
are as follows-
1) Ethical leaders are responsible for the behaviour of employees.
2) Ethical leaders develop codes of conduct to shape the overall actions of the organization.
3) Ethical leaders are supposed to motivate and support employees.

Question 4
There are benefits of ethical leadership is as follows

1) Ethical leadership is beneficial to develop a healthier environment in the organization.
2) Ethical leadership is beneficial to develop confidence in the potential stakeholders of the
organization.
3) Ethical leadership is beneficial o develop trust among suppliers and partners.
Ethical leadership is important for the overall development of the organization. It provides a
clear set of directions to employees of the organization (Lawton, et al., 2015).

Question 5
There are four styles of leadership is as follows-
1) Autocratic leadership – In this leadership style, Leaders take full authority and responsibility
for the tasks. Tasks and orders are assigned to an employee without consulting with employees.
Sometimes it harms the organization's culture.
2) Democratic leadership – In this leadership style, Leaders give chance to suggest particular
subordinates. It is framed with the consultation of subordinated. He promotes candidates who are
actively participated in the decision making. It has a positive impact on organizational culture.
3) Free-rein or Laissez-faire leadership – In this leadership style, Leaders avoid responsibility
and power. Leaders give responsibility to decide the leadership to their subordinates and
employees. Leaders don’t provide any set of directions and make employees free to set their own
goals and resolve all the problems on their own. Sometimes it hurts the organization's culture.
4) Paternalistic leadership – In this leadership style, the connection between the leaders and the
employees is the same as the connection between the members of the family and the head of the
family. A leader takes suggestions from the employee and guides them to achieve their goals and
objectives. It has a positive impact on the organization's culture.

Question 6
A charismatic leader is supposed to evaluate the existing condition of the organization. It
measures the control to implement a new version of the organization effectively and efficiently. It frames the new targets and goals in a documented manner. It provides a way to achieve the
desired goals and objectives of the organization. All the goals and targets are interrelated with
the vision of the organization (Hawkins, 2017).

Question 7
Three strategies could be utilized to enhance employee participation in decision making such as
1) Develop a leadership team – A leadership team could be developed that focus on the
decision making process. A team focuses on the marketing decisions as well as administrative
decisions. A regular meeting must be scheduled to take the outcome of each leadership team.
2) Conduct employee surveys – surveys could be conducted to collect all the suggestions and
ideas from employees. A regular survey could be conducted to keep a regular check on it.
Feedback must be given to each survey.
3) Suggestion box – It must be put to take suggestions from the employees regarding decision
making. It is one of the most methods to collect all the suggestions. A suggestion box system
could be created to take suggestions from all employees. It could be a physical or digital
suggestion box.

Question 8
Three strategies must be applied by the leader to build trust and confidence with the
colleague's such as-
1) Active listening – The leader is supposed to listen actively to all the queries and issues of
employees.
2) Be supportive and honest – A leader is supposed, to be honest, and supportive towards the
employees.
3) Develop a culture of reliability – The leader is supposed to create a positive cultural
environment in the organization.

Question 9
Leadership plays a major role to ensure the work health and safety legislation and regulations. It
has a direct impact on the work, health and safety department. It is beneficial to meet all the
health and safety requirements of employees. It must follow to ensure the health and safety
requirements.

Question 10
Five reasons must be followed anti-discrimination law and give equal opportunity to every
employee such as-
1) It is helpful to develop the culture and reputation of an organization. All the employees feel
equality after getting equal treatment.
2) It is helpful to improve the innovation and productivity of the organization.
3) It is necessary to eliminate all the negativity from the organization that would lead to revenue
growth of the organization.
4) All employees would be motivated when they would not be treated for their colour, religion,
and caste.
5) It is necessary to follow all the laws for the growth of the organization such as anti-
discrimination law (Feldman, et al., 2018).

ASSESSMENT 1
ONLINE course
RESOLVE CONFLICTS AMONG TEAM MEMBERS

1. Dispute or argument among work colleagues
The managers have a big role in the conflicts when it comes to the employees because at the
workplace the manager must keep a keen watch on the employee's stress what kind of conflicts and issues were going on in the department. After all, it is the liability of the manager and HR to focus on the stress level of the organization sometimes the issues of opinions and priorities may be arises that will become a big obstacle in the organization which puts an impact and effect on
the productivity of the organization that leads to the downfall in the growth of the company.

2. Job duties or rosters
The job duties mention in every organization in which h every employee has to follow the roster
which says that with the time management every employee has to work on and it needs not to
befall anywhere every work has segregation and each employee has to come within the contact
of the work equal liabilities and job roles have been assign to each member that has been created
in the roster nobody shall lie within the safe zone no issues of workload shall arise so no
conflicts at the workplace.

3. Lack of competence at workplace
Every organization success shall depend upon the skills and strength of the employees where the
employees have to move away to the formal qualification that will attribute towards the personal
characteristics and features that will have a human resource activity that involves the job analysis
because the benefit of the employees have to identify their identity that change to meet out the
fluctuations of the system that are unwieldy have to describe the performance while it does not
assure the improved the performance.

4. Worker mistake

Sometimes the workers shall also have committed the mistakes on which the worker shall the
traditional role of the employees that will have to suffer some kind of threats that will depend
upon the different type of punishment in which the counter productivity of the workers shall be
kept aside where the industry shall resist saying the worker about the wrongdoings but may be
different collusion of the work mat create hindrances that will change the environment of the
workplace.

5. Dismissal
The dismissal sometimes takes place when the workers shall doing their work on their basis they
need their guidance and the permission they want freedom and the so when the employee used
their power of will and power to do then they will be able to do their work as per their way then
there will be the chances of the conflicts and the manager shall be a revival to do their conflicts
as per their decision and the employer shall have the variety of reasons in which he should have
to deal with the things that were doings apart form that due to the downwards economic turn
have a problem so related to the performance of the employee which leads him/ her towards the
dismissal.

6. Cultural misunderstanding
The cultural misunderstanding includes the hand gestures, embracing, hand feet, mind the own
feet use the words carefully all these things were needed when there will be something
unintentionally will be having will bear the fine things that will be having to do the fine things
but will share the possibility that will be offended towards the lack of knowledge instead of
having aggressive and communication problems (Denes, et al., 2020).

ASSESSMENT 2
ROLE PLAY
RESOLVING ESCALATED COMPLAINTS OR DISPUTES
In the given role play will have to play the role of the store manager and have to deal with the
customer complaints.

1. Delays or poor timing of product or service supply
Hello, good morning talking from the JB hi store of the laptop, as I am at the position of the store
manager that will be having the hurdles and continuous due to poor delivery many of our
customers bear the same problem but as will have to give you the assurance that will try our best
to make your product available at the best price and at your doorstep soon because our services
are so fast as we all know that the delivery of supplies had been held up due to major road
constructions and intersection. It is my request to you that please keep patience and it will be
more probable to be there it is the normal problem which arises sometimes due to major issues
and it is my promise to your mama please don't panic your product will reach up to you so that will keep the benefits and if there will be more problem then will cancel your order and will
refund to your amount.

2. Incorrect pricing of product or service
In the given case study the customer is looking for a Toshiba laptop whose pricing shall be
reduced from dollar 350 to dollar 250 and such kind of discounted price shall be available only
on Monday as the staff will on holiday maximum staff be on the weekend short event due to
which the discounted price cannot be put on the counterpart and the customer had purchased the
laptop on the original price that will create a big problem for us as being a manager when the
customer came to know about the discounted product then it is being created a big problem
because the customer has started doing conflicts in the store due to the staff members mistakes
due to the incorrect pricing that will be hand on the laptop. Being a manager has tried to do make the condition and shall maintain the harmony in the store and relax the customer so that the
things will be sorted out and the manager then again made the new billing with the new pricing
strategy along with the new discounted price (Denes, et al., 2020).

3. Delays or errors in providing the product or service
The laptop shall be done available at the reduced price and the laptop shall also deliver now the
system will generate the problem that will have the problem of billing that the customer now
complains about the errors and generating the billing and other formalities that will be a part of
the system then also the product or service that will be problematic for us the customer complaint
that firstly the members shall have to create the problem and the delivery of the product shall be
late as being a manager will try to convince the customer as the store already delayed to put the
discounted price along with that they were annoyed of lack of customer service (Myers, et l.,
2018).

4. Misunderstanding of a Customer request or Communication barrier
Some of the communication barriers had been arising that the conversation arose between the
customer and the manager that prevents or disables to the right message to deliver the right
message as the communication barrier shall be segregate among the three categories are-

Physical communication barrier
Emotional communication barrier
Language-communication barrier
All these three are categorized because while working in the organization will have to work in
the remote work area, dispersed workforce, the introduction of new communication strategy that
will be included-
1. Communication skills and styles
2. Social distance and the physical barriers
3. Disengagement
4. Organizational structure
5. Information overload
6. Lack of trust

7. Clarity, consistency, and frequency
8. Listening
9. Wrong Communication channels
10. Demographics and Cultural differences
11. Wrong communication strategy
12. Lack of personalization
13. Grapevine communication (Myers, ET l., 2018).

Problems or fault with product or service
While the customer will have to interact with the business in which had to do interaction with the
customer relationship and the services that will be provided to the customer shall have to provide
that the customer shall have to mound the customer politely to need to achieve the customer
satisfaction so there will more problems to handle those things and respond them effectively to
handle that challenges that will have to prove their ability to how to handle and cope up with the
things that will be merged around the issues that were related to the customer services and
respond them effectively and confidently.
Refused entry or ejection from premises
It includes that in the organization the person whose licensed value shall be rejected have the
vicinity to the venue like fix the distance of the venue shall not be rejected with the excusable
values (Gorier, 2018).

1. Will tackle the situation and as in the given case study they had shown that her husband
had to shout at her then she will be immensely trying to leave her wrist from her husband's hand
so in that condition being a supervisor will try to take her out of that situation and will make it
reach to the most of the possible key areas where they will yelling out and the will give him
some time limit otherwise have to take some sort of legal actions that will be handed over the
time including the prison in the violence of breaking of rules, abusive or insolent language all the
regulations shall be deal with the difference so if the situation not comes to the normal they will
have to follow the following sections 42A, 43, 44, and 83 that will be attached with the
correctional services of regulations.

2. At the onset of domestic violence the purpose of the regulations that they were preventing
a person that will be apprehended the orders that engaged the person against the orders that will
have a restricted number of legislations including for example assault or sexual assault and
criminal prosecution.

3. Where the applicable case study matter and the decision shall be covered under this shall
have liability and shall be liable for the imprisonment or fine whichever the higher and if the
situation goes out of control then maybe it will be liable for both the fine and the imprisonment.
As per the Australian regulations, there will be no domestic violence and especially at a public
place which is considered to be the riskiest matter the police arrive and shall be made available at
the police station after that it will be an unbearable situation for both, in that case, they have to
take care the norms of the public place along with it shall take care of the sentencing legislation.

Question 2
The appropriate steps that shall be taken by them are that being Supervisor they had to tackle the
situations are-
1. Physical fighting shall harm one another when the couples are fighting will intervene in
between and then will try to quickly escalate the matter as the dispute shall be verbal so each
employee as his neutral location to the cool of will try to make them calm and relax.
2. While following the corporate policy will follow the protocols of the organization and
made them understand while trying to sort out the things that will be more vulnerable.
3. While the things will be depending upon the severity of happening that will indulge the
things to coordinate the matter with the senior management and the upper level of that will be
altercation having a department or damage of the property that takes place (Govier, 2018).

Question 3
Policies and Procedures while relating to the conflicts that arose between the married couples
are-
1. Substantive and affective Conflict
The conflicts shall happen when they both have had an individual conflict takes place when the
question and answer round takes place and the spouse shall not understand the key terms then the
conflict shall be arising.
So, it is one of the policies and procedure that takes place relates to the trouble that will be
having a separate team of the members that will e having a perception of negative past
performance and experience.

2. Intra organizational and inter-organizational conflicts rise

While it leads towards creating a problem in the organization that needs to determine their sense
of humor. Never try to create a scene at a public place because if someone breaches the policies
and procedures of any on the organization whether it relates to the work organization or public
organization shall be eligible for the fine and heavy fine including imprisonment.

3. The policies and procedures shall be developed among them then it will be concluded
that it is a public place and every member has to follow the strict rules of the organization and if
there will be any damage of property or asset of the hotel or pub then will be liable to pay the
dollar 10,000 (Grossman, et al., 2017).

Question 4
While asking the couple to go out and leave the premises and will try to come on the domestic
violence then it will be more difficult to handle the situation and will able to make the sense of
the normal situation and try to take help of the police and the other members and put fine and
also will try to police will handcuff them because today one couple will be done and the other
one will also try to do the same thing so to stop the nuisance and the other public relation
nuisance will have to the strict action against it (Grossman, et al., 2017).

Question 5
1. Lower down the morale and the values
2. Resentment
3. Stunted growth
4. Overlooked potential
5. Desertion
6. Legal implications
7. Foster professionalism
8. Facilitate the communication

9. Get to the bottom of it

ASSESMENT 4
Question 1
There are different types of conflicts that cause the growth of the workplace.
1) Work style conflict – It would cause work issues at the workplace.
2) Leadership conflict – It would cause the leadership criteria.
3) Discrimination – It would cause the problem of different religion and behavior.

Question 2
Conflict issues could be overcome by following an open communication style. It would allow the
employee to ask their queries and give suggestions about the structure of the company. All the
employees would clear there and conflicts effectively and efficiently.

Question 3
Less production, more complaints, and stress are the signs of conflict among staff members.

Question 4
The colleague must be treated politely or respectfully. The manager must listen to the hurdles
that the colleague is facing with the shift. The manager is supposed to clear all the hurdles of
colleagues effectually. The manager must tell the colleague that the shift could not be covered
but I can help you to overcome the shift issues.

Question 5

The manager must deal politely and patiently with the unsatisfied customer about the freshness
of the product. The manager must tell them that the product is balked today only and it is fresh.
The manager could show the ingredients that are used in the baking cake.

Question 6
The manager must politely tell the customer that you have given the $20 note. We were not
given a $50 note as we were not supposed to give you a chance. Please check your wallet and try
to remember where you have spent the $50 note. We can show you the CC camera video.

Question 7
1) Assertiveness – It is one of the most important conflicts resolution techniques. Every person
must be self-confident and assertive towards the development of the organization. It would
reduce the negative effects of lack of confidence.
2) Active listening – It is also one of the most conflict resolution techniques. Active listening
could reduce the effect of conflict issues. Every member would feel motivated after the active
listening.
3) Nonverbal communication – It is the technique that is done through facial expressions. It is
defined as the body language and physical distance among the employees.
4) Language style – All the employees must follow the professional language style. It must be
framed in a respectful manner that would lead to reducing conflict issues at the organization.
5) Negotiation – Proper discussion about the issue of the agreement must be done that would
lead to an improvement in reducing conflict issues at the workplace.
6) Use of appropriate communication – The reason for various conflict issues is lack of
communication. All the queries and problems must be communicated effectually which would
lead to reducing conflict issues at the workplace.

Question 8

1) Noise – It could be minimized by listening to every member effectually. All the members
would be asked to talk in polite and low volume.
2) Cultural differences – It could be minimized by following anti-discrimination law. All the
members must be treated equally as all the members came along from different cultures and
backgrounds.
3) Limited language skills – It could be minimized by scheduling training to teach language
skills. Every member must have language skills to handle all the activities of the organization.
4) Emotional state – It could be minimized by following an effective and efficient organizational
structure. There is a need to manage all the emotions of employees personally. All the members
must feel motivated and supportive of the organization (Patwary, et al., 2016).

Question 9
Emotions could be controlled while communicating in a stressful condition such as
1) Always keep a smile on your face
2) Get ready properly
3) Side your emotions and think about the work
4) Change your body language

Question 10
Nonverbal communication is important to convey the message to another person. It provides
valuable information. It provides information about the feeling of a person and how the
information is received and how to approach an individual as well as the group.

Question 11
Body language
1) Smiling

2) Bullying
3) Anger
4) Guilt
5) Sad
6) Confident
7) Frustrated

Question 12
No there is no authority to ask a person to leave the premises. No landlord or high authority has a
right to ask about the premises from another person (Danielsson, et al., 2015).

Question 13
Competition act 2002 and right in international laws are two legislations to restrict entry to a
person into the establishment.

Question 14
Joe could resolve this conflict with a better understanding and polite manner. He could explain
the Fred that how to keep equipment clean after utilization. Better understanding and better
communication strategies must be followed to overcome these types of conflict issues
(Danielsson, et al., 2015).

Question 15
There are examples of legislation of grievance procedure are employment Act 2008,
Employment tribunals regulations 2008, and code of practice in the grievance procedure.

Question 16

The first step of the workplace grievance resolution procedure is to develop a system. There is a
need to create a system to resolve all the grievance solution of the procedure.

Question 17
There are five main stages of conflict at the workplace such as
1) Latent conflict
2) Perceived conflict
3) Aftermath conflict
4) Felt conflict
5) Manifest conflict

Question 18
There are steps to eruct intoxicated person who is Nonconfrontational such as
1) Inform the person to not serve alcohol
2) Schedule poster and sign to avoid liquor services
3) Explain the reason for refusal

Question 19
There is a process to evict an intoxicated person such as
1) Stay polite during the process
2) No argument with the intoxicated persons
3) Don’t humiliate the other member

4) Deal effectually with the situation
5) Follow active listening and support the person (Friston, et al., 2021).

Question 20
No physical action could be taken to remove the patron from the establishment. There is a need
to follow the process to remove the patron from the establishment. A person must have a license
pr permit holders to appoint or patron a person.

Question 21
There are various strategies to reduce the risks of conflict at the workplace such as
1) Follow open communication style
2) Don’t avoid anything
3) Follow formal complaint procedure
4) No discrimination
5) Make sure about the fair policy

Question 22
Some steps must be followed to deal with complaints such as
1) Place your emotions to the side
2) Be thankful to the customer
3) Understand the complaint from the customer side
4) Provide support
5) Be adaptable
6) Plan actions to solve complaints (Raniere, 2015).

Question 23
There is the complaint procedure of organization for tourism such as
1) Mention the date when the complaint was made
2) An explanation about the complaint
3) List of responses
4) Name who dealt the complain
5) The date of the solution of the complaint

Question 24
Various methods could be utilized to minimize the conflict issues at the workplace such as-
1) Negotiation method – It includes a discussion with the managers.
2) Meditation method – Discussion about the mutual agreement is done.
3) Arbitration method – Conflict issue is submitted to the arbitrator for a solution.

Question 25
There are various resources needed while dealing with a conflict situation. The resources are-
1) Talk with every person that is involved in the conflict situation
2) Focus on the personalities and the behavior of the candidates
3) Review points of agreement and disagreement
4) Establish an action plan

References
Bd, P. (2015). Policies and Procedures.
Danielsson, C. B., Bodin, L., Wulff, C., & Theorell, T. (2015). The relation between office type
and workplace conflict: A gender and noise perspective. Journal of Environmental
Psychology, 42, 161-171.
Denes, A., Crowley, J. P., Winkler, K. L., Dhillon, A., Ponivas, A. L., & Bennett, M. (2020).
Exploring the effects of pillow talk on relationship satisfaction and physiological stress responses
to couples’ difficult conversations. Communication Monographs, 87(3), 267-290.
Friston, K. J., Sajid, N., Quiroga-Martinez, D. R., Parr, T., Price, C. J., & Holmes, E. (2021).
Active listening. Hearing research, 399, 107998.
Govier, T. (2018). Problems in argument analysis and evaluation (Vol. 6). The University of
Windsor.
Grossman, G., & Michelitch, K. (2017). Information dissemination, competitive pressure, and
politician performance between elections: A field experiment in Uganda. Competitive Pressure,
and Politician Performance between Elections: A Field Experiment in Uganda (September 12,
2017).
Kelmendi, K. (2015). Domestic violence against women in Kosovo: A qualitative study of
women’s experiences. Journal of interpersonal violence, 30(4), 680-702.
Kim, Y., Shaw, A., Zhang, H., & Gerber, E. (2017, February). Understanding trust amid delays
in crowdfunding. In Proceedings of the 2017 ACM Conference on Computer Supported
Cooperative Work and Social Computing (pp. 1982-1996).
Kumar, A., Shankar, R., Choudhary, A., & Thakur, L. S. (2016). A big data MapReduce
framework for fault diagnosis in cloud-based manufacturing. International Journal of
Production Research, 54(23), 7060-7073.

20
Maceachern, E., Kosny, A., Ståhl, C., O'Hagan, F., Redgrift, L., Sanford, S., … & Mahood, Q.
(2016). A systematic review of qualitative literature on occupational health and safety legislation
and regulatory enforcement planning and implementation. Scandinavian journal of work,
environment & health, 3-16.
Myers, L. C., & Finnigan, K. S. (2018). Using Data to Guide Difficult Conversations around
Structural Racism. Voices in urban education, 48, 38-45.
Patwary, A. K., & Hamimi, O. (2016). An overview of consumer complaining behavior and the
choice of complaint channels in service industry.
Raniere, K. A. (2015). U.S. Patent Application No. 14/174,986.

ASSESSMENT 1
ONLINE course
RESOLVE CONFLICTS AMONG TEAM MEMBERS

1. Dispute or argument among work colleagues
The managers have a big role in the conflicts when it comes to the employees because at the
workplace the manager must keep a keen watch on the employee's stress what kind of conflicts
and issues were going on in the department. After all, it is the liability of the manager and HR to
focus on the stress level of the organization sometimes the issues of opinions and priorities may
be arises that will become a big obstacle in the organization which puts an impact and effect on
the productivity of the organization that leads to the downfall in the growth of the company.

4. Worker mistake

6. Cultural misunderstanding

The cultural misunderstanding includes the hand gestures, embracing, hand feet, mind the own
feet use the words carefully all these things were needed when there will be something
unintentionally will be having will bear the fine things that will be having to do the fine things
but will share the possibility that will be offended towards the lack of knowledge instead of
having aggressive and communication problems (Denes, et al., 2020).

ASSESSMENT 2
ROLE PLAY
RESOLVING ESCALATED COMPLAINTS OR DISPUTES
In the given role play will have to play the role of the store manager and have to deal with the
customer complaints.

Refused entry or ejection from premises
It includes that in the organization the person whose licensed value shall be rejected have the
vicinity to the venue like fix the distance of the venue shall not be rejected with the excusable
values (Gorier, 2018).

ASSESSMENT 3
CASE STUDY
Question 1
Being Supervisors of the hotel, the following Breach of regulations shall be made available on
the married couple who were creating nuisance in the pub are-
1. Will tackle the situation and as in the given case study they had shown that her husband
had to shout at her then she will be immensely trying to leave her wrist from her husband's hand
so in that condition being a supervisor will try to take her out of that situation and will make it
reach to the most of the possible key areas where they will yelling out and the will give him
some time limit otherwise have to take some sort of legal actions that will be handed over the
time including the prison in the violence of breaking of rules, abusive or insolent language all the
regulations shall be deal with the difference so if the situation not comes to the normal they will
have to follow the following sections 42A, 43, 44, and 83 that will be attached with the
correctional services of regulations.

Question 3
Policies and Procedures while relating to the conflicts that arose between the married couples
are-
1. Substantive and affective Conflict
The conflicts shall happen when they both have had an individual conflict takes place when the
question and answer round takes place and the spouse shall not understand the key terms then the
conflict shall be arising.
So, it is one of the policies and procedure that takes place relates to the trouble that will be
having a separate team of the members that will e having a perception of negative past
performance and experience.
2. Intra organizational and inter-organizational conflicts rise While it leads towards creating a problem in the organization that needs to determine their sense
of humor. Never try to create a scene at a public place because if someone breaches the policies
and procedures of any on the organization whether it relates to the work organization or public
organization shall be eligible for the fine and heavy fine including imprisonment.
3. The policies and procedures shall be developed among them then it will be concluded
that it is a public place and every member has to follow the strict rules of the organization and if
there will be any damage of property or asset of the hotel or pub then will be liable to pay the
dollar 10,000 (Grossman, et al., 2017).

Question 4

While asking the couple to go out and leave the premises and will try to come on the domestic
violence then it will be more difficult to handle the situation and will able to make the sense of
the normal situation and try to take help of the police and the other members and put fine and
also will try to police will handcuff them because today one couple will be done and the other
one will also try to do the same thing so to stop the nuisance and the other public relation
nuisance will have to the strict action against it (Grossman, et al., 2017).

9. Get to the bottom of it

ASSESMENT 4 Question 1
There are different types of conflicts that cause the growth of the workplace.
1) Work style conflict – It would cause work issues at the workplace.
2) Leadership conflict – It would cause the leadership criteria.
3) Discrimination – It would cause the problem of different religion and behavior.

Question 3
Less production, more complaints, and stress are the signs of conflict among staff members.

Question 8

2) Bullying
3) Anger
4) Guilt
5) Sad
6) Confident
7) Frustrated

Question 12
No there is no authority to ask a person to leave the premises. No landlord or high authority has a
right to ask about the premises from another person (Danielsson, et al., 2015).

Question 13
Competition act 2002 and right in international laws are two legislations to restrict entry to a
person into the establishment.

Question 15
There are examples of legislation of grievance procedure are employment Act 2008,
Employment tribunals regulations 2008, and code of practice in the grievance procedure.

Question 16

The first step of the workplace grievance resolution procedure is to develop a system. There is a
need to create a system to resolve all the grievance solution of the procedure.

Question 17
There are five main stages of conflict at the workplace such as
1) Latent conflict
2) Perceived conflict
3) Aftermath conflict
4) Felt conflict
5) Manifest conflict

Question 19

There is a process to evict an intoxicated person such as
1) Stay polite during the process
2) No argument with the intoxicated persons
3) Don’t humiliate the other member

4) Deal effectually with the situation
5) Follow active listening and support the person (Friston, et al., 2021).

Assessment 1
Question 1
There are three examples of risks that must be controlled in developing and implementing
strategic plans such as
1) Competitive aspects
2) Economic variances
3) Changes in organization structure
All the risk factors must be analyzed effectively and efficiently to achieve its goals and
objectives (Sadgrove, 2016).

Question 2
Risk management strategies must be applied while developing and implementing strategic plans
such as
1) Mitigate the risk – Strategies must be applied before reducing the impact of predicted risks in
upcoming years.
2) Transfer the risk – Risk could be transferred to a third party through an insurance policy
(Glendon, et al., 2016).

Question 3
A risk management strategy that could be used to manage intellectual property risk in strategic
planning is as follows-
1) Acquire a provisional patent

Sometimes a company is not able to obtain a patent so a provisional patent could be obtained. It
would provide security to the intellectual property of an organization. It is for just a year. It gets
expired after a year.

Question 4
SWOT analysis is one of the internal sources of information of an organization. It is beneficial to
determine the overall strengths, weaknesses, opportunities, and threats of an organization.
Strengths are beneficial to take competitive advantage as well as opportunities define the new
ways to improve the performance of an organization. The organization could overcome its
weakness by apply strategies as well a review must be done about the predicted threats in
upcoming years.

Question 5
Four questions are necessary to ask while conducting SWOT analysis in the organization
such as-
1) What are the unique aspects of the organization?
2) What do we need to improve in the organization?
3) What are the new ways through which growth could be improved?
4) What are the predicted threats of upcoming years?

Question 6
PESTLE analysis is one of the external sources of information. It is beneficial to determine
external aspects of the organization. It is helpful to determine political stability, economic
conditions, social factors, technological factors, legal factors, and environmental factors of a
specific country or a market. PESTLE analysis must be analyzed effectively and efficiently
which would lead to the development of an organization (Sadgrove, 2016).

Question 7

Four questions are necessary to ask while conducting PESTLE analysis in the organization
such as-
1) What are the political criteria of the entire market?
2) What are the laws of the government that must be followed?
3) How could performance be improved with the latest technology?
4) What are the preferences and requirements of society?

Question 8
Team member’s suggestions and existing records are two internal sources of information that
could be utilized about its competitors, vision, values, capabilities, and customer base.

Question 9
Report analysis of competitors' and clients' feedback is two external sources of information that
could be utilized about its vision, competitors, values, customer base, and capabilities.

Question 10
Organizational values play an important role in the growth of an organization. The main purpose
to develop organizational values is to provide a proper framework about its ethics and code of
conduct. It is helpful to develop an effective cultural environment in the organization.

There are two techniques such as
1) Balanced scorecard
2) Gap planning
3) PESTLE analysis
4) SWOT Analysis

Assessment 2
Question 1
Native Bush Spices is situated in Coffs Harbour, NSW. It was established in 2010 to provide
Australian native food products in Australia. It provides a wide range of products such as Native
herbs and spices, Native herbal teas, and Native fruit jams and conserves.
Mission
It is committed to supplying qualitative and healthy products to its customers.
Vision
Its main target is to be sought after as a supplier and most respectful dealer of Native Bush
Spices worldwide.
Values
All the employees give respect to each other as well as customers. They are responsible for their
tasks and duties. They are innovative and creative in the workplace. They care for each other as
well as for the environment.
Strategic Objectives
1) To provide a wide range of native products
2) To enhance sales revenue
3) To develop awareness about the native and healthy products
4) To expand market overseas
5) To follow alliance marketing
Key Business strategies

1) Cost strategy
2) Focus strategy
3) Differentiated product strategy
Best practice to develop strategic plan such as
1) Write down the mission
2) Write down the vision
3) Write down the values
4) Schedule internal and external analysis
5) Identification of strategic issues
6) Formulation of strategic objectives
7) Develop the plan

Date – 20-02-2021
Time – 01:00 PM
Place – Room number 10 ( conference hall )
Attendees – Team members
Meeting Objective –Discussion about organization mission, vision, values, and objectives

Question 2
Meeting with Team members
Team members – Good Morning Sir
Manager – Good Morning! We all are here to discuss the mission, vision, values, and strategic
objectives of the organization. The mission is to provide qualitative products, the vision is to be
the most respected supplier of native bush spices, and value is to manage all the things with
respect and care. The objective is to expand the market overseas, enhance sales revenue and
develop brand awareness. What are your suggestions about it?
Team member – We need to review existing policies and procedures as the organization is
going to perform at a new platform such as the international market.
Team member – We need to set objectives such as attract young customers such as young
customers are health conscious.
Manager – Nice! We would look into it. What do you suggest about the actions to achieve
strategic objectives?
Team member – Sir we need to follow all the steps to achieve strategic objectives such as
Identification of requirement
Give priority to different tasks
Establish a strategic plan
Evaluate and manage the plan
Control and review the plan
Manager – I feel great due to your active participation. We would apply it.
Team members – Thank you, sir! Have a nice day

Question 3
A meeting discussion has been done with the team members. All team members participated
actively in the discussion for the development of Native Bush Spices. Organization mission,
vision, values, and strategic objectives have been discussed. The suggestion about the mission,
vision, values, and objectives have been given by the team members that would lead to high
production and expand the market overseas within the next three years. It would be helpful to
develop brand awareness in different countries such as Hong Kong and Japan. Discussion about
the actions that must be taken to achieve strategic objectives has been done. A suggestion such as
steps to achieve strategic objectives has been discussed in the meeting with team members.

Question 4
Email to Assessor

To – assesorbushspice@au.in

From – managerbushspices@au.in

Subject – Approval for developing a strategic plan

Respected sir
Herein I am informing you that I have discussed with the team members about the organization's
mission, vision, values, and strategic plan. I have attached a file of the meeting summary in the
attachments. It includes all relevant information of meeting. Strategic objectives have been set
based on the mission, vision, and values of the company. Kindly go through it and provide the
approval to develop a strategic plan.
Thank You

Assessment 3
Question 1
Research Native Bush Spice Australia’s customers and competitors
SWOT analysis is one of the internal sources of information such as it defines strengths,
weakness, opportunities, and threats of the organization. Al the terms are internally related to the
growth of the organization. Three internal sources of information exist records, feedback from
staff members, and a review on the existing performance of the particular year. It is important to
be sourced for the development of the organization. Strengths provide a chance to achieve its
goals whereas weakness provides a chance to overcome its effect on the growth of the
organization. It is beneficial for the improvement of emerging markets, potentially new and other
relevant factors (Gürel, et al., 2017).
PESTLE analysis is one of the external sources of information such as it defines political,
economical, social, technological, legal, and environmental factors of the entire market. Factors
of the external environment must be analyzed super soon. Review on surveys, questionnaires,
and customer feedback are external sources of information in the organization. It provides
relevant information about the political stability and changes in different rates such as interest
rate and foreign exchange rate. It provides information about the reference of society as well as
the rules and regulations of the country. It must be evaluated effectively and efficiently (Perera,
2017).

Question 2
Native Bush Spices would expand its business overseas within the next three years. It is natural
to come up with different risks and benefits while performing on a new platform such as an
international market platform.
Risks of Native Bush Spices
1) No response from clients of the international market
2) High Competition in new markets

3) Not able to achieve required demand and requirement (Chance, et al., 2015)
4) Variances in the choice of candidates
5) Effect of environmental as well as economic changes
6) Lack of advertising in new markets
Benefits of native Bush Spices
1) High production that would lead to sales revenue
2) Improves status and culture of the organization
3) Expand business into overseas
4) Developed brand awareness
5) Improvement in lifestyle such as healthy lifestyle
6) Improved structure of the organization
7) Developed awareness about health concern as well as organic products
8) Improvement in performance of the organization

Question 3
SWOT analysis of Native bush Spices. It is beneficial to define SWOT analysis so that it could
be utilized effectually for the development of the company.

Strengths
Provide qualitative organic products
It has an organic certificate
It has good values and status (Phadermrod, et

Weakness
No knowledge about foreign

No investment in other countriesal., 2019)

No strategic plan

Opportunities
The business could be developed into overseas
Chance to develop health awareness overseas
Improvement in range of organic product

Threats
No ideas about the political stability of other
countries
Variations in external factors
Changes in laws

PESTLE analysis is one of the most external factors. It is necessary to analyze all external
factors of the country when the company expands its business in different countries. It affects the
growth of the company. PESTLE analysis stands for political, economical, social, technological,
legal, and environmental factors. It is necessary to analyze the political stability of the country.
PESTLE analysis plays a major role in the long-term growth of the company. It influences the
economic changes such as changes in the interest rate and foreign exchange rate that affects the
company growth. Product demand and supply are affected through the changes in a social
preference such as changes in demand and requirement of society. Company progress would be
affected through the changes in rules and regulations of government laws.

Question 4
Email to Assessor

To – assessornative@au.in

From – managernativebush@au.in

Subject – Report of SWOT and PESTLE analysis

Respected Sir,
Herein I am informing you that I have discussed the SWOT as well as PESTLE analysis. It
includes an analysis of the internal market as well as the external market. I have attached a file
in the attachments. It includes internal as well as external factors that affect the growth of Native
Bush spices. Kindly go through it and give us feedback.
Thank You

Question 5
Updated SWOT and PESTLE analysis

Strengths
It is known for its values and qualitative
products.
It develops health concern among the
candidates.
It has a facility for online transactions such

Weakness
Limited in Australia only

Young people are not attracted such as current
customer range is 35 to 65 years

product could be ordered through websites.

No awareness about the preference of foreign
countries

Opportunities
Develop a wide range of different products in
foreign countries
Follow alliance marketing to achieve its goals
Develop innovation and creativeness in foreign
countries

Threats
Variation in the external market of different
countries
Variation in rules and regulation of different
countries
Failure to make utilization of latest technology
to improve the performance

PESTLE analysis stands for political, economical, social, technological, legal, and environmental
factors. All the external factors play an important role in the development of the organization in a
new country. It could affect the progress of the organization. If the business is expanded overseas
such as Japan and Hong Kong. External factors of Japan and Hong Kong must be analyzed
effectively and efficiently. Political stability and economic structure must be assessed
effectually. Social preferences and legal laws of Hong Kong and Japan have a major impact on
the growth of Native Bush spices in Hong Kong and Japan.

Question 6
The strategic plan of Native Bush Spices
Executive summary
Native Bush Australia is associated in Coffs Harbour, NSW with different qualitative products
and services. It was founded in 2010 to supply organic and native products in Australia. It is specialized with the organic certificate. It supplies products throughout the supermarket and
health stores in Australia.
Vision
To develop as the most respectful as well as sought after supplier of Native bush spices
Mission
Its main target is to supply qualitative native products to all its candidates
Our values are
They have effective and efficient values. They treat every member with respect and care. They
apply strategies innovatively and creatively. They all are honest about the work.
Strategic Objectives
Strategic objectives are as follows-
1) Expand market into overseas
2) Establish brand awareness
3) Improve customer satisfaction
4) Enhance sales revenue
5) Develop a wide range of products
The market
At present, The Native Bush Spices provide quality organic products through small supermarkets
as well as health stores of Australia. It has the feature of online business such as orders could be
ordered through the websites.
Market characteristics and Conditions

The managers of Native Bush Spices are supposed to convert its platform such as the
international market platform. The business would be expanded overseas such as Japan and
Hong Kong. Currently, the targeted customers are the person who enjoys gourmet food.
Currently, the age of customers is 35 to 65 years. Customers have an average income of $80,000.
PESTLE Analysis
PESTLE analysis is one of the most analyses that play a major role in the effectiveness of the
strategic plan. The main objective of the strategic plan is to develop a PESTLE analysis. It is
necessary to analyse external environmental factors. The strategic plan must review the political,
economical, social, technological, legal, and environmental factors. It is necessary to evaluate the
effect of the external environment on the growth of Native Bush Spices. PESTLE analysis
defines the political stability as well as the economic changes of the country. It describes the
relevant information about the preference of society as well as utilization of the latest technology
to perform effectually. It is necessary to be prepared while developing a strategic plan (Board, et
al., 2018).
Analysis

Strengths Weaknesses

It is known for its qualitative organic
products.
It is known for its values that are
followed to achieve goals.

No capital invested in foreign countries
No knowledge about the laws of foreign
countries

Opportunities Threats

Chance to develop a wide variety of
products

Changes in the external environment
factors

Develop innovation and creativeness Negative impact on foreign countries

Actions

Actions Timelines Responsibility Key performance

indicator

Establish strategic plan Within 25
days

High authorities

Enhancement in sales

Conduct online surveys
overseas

Within 20
days

Administration
manager

It would be able to
know preferences of
candidates of foreign
countries

Conduct effective advertising
channels

Within 30
days

Manager of the
marketing
department

Good response

Identify resources of alliance Within 40

Authorities of
the marketing

High production

marketing days department

Develop brand awareness

Within 45
days

Marketing
manager

Improvement in
health concern

Question 7
Email to assessor

To – assessorbush@au.in

From – managerbush@au.in

Subject – Report of Strategic plan

Respected Sir,
Herein I am informing you that I have developed a strategic plan that is based on its mission,
vision, values, and objectives. An action plan has been prepared to achieve its strategic
objectives effectually. Kindly go through it and give us feedback about the required changes in
it.
Thank you

Question 8

Updated Strategic Plan
Mission, vision, and values
Native Bush Australia is based in Australia. It supplies products in the small supermarkets as
well as the health stores of Australia. Its mission is to supply qualitative organic products
worldwide. Its vision is to be the most suppliers with respect globally. The values of the
organization are to treat candidates as well as staff members with respect and care.
Strategic Objectives
1) Follow strategic plan effectually
2) Adopt alliance marketing
3) Obtain knowledge about the marketing structure of foreign
4) Investment in foreign countries
5) Develop a wide range of products in different countries
The Market
The native Bush spice has a wide range of markets about the native spices and herbs. 35 to 65
years old customers are attracted towards the native products with an average income of $80,000.
The strategic plan has been developed to expand the market overseas.
Market characteristics and conditions
The market is to be expanded overseas such as Hong Kong and Japan. A strategic development
plan would be developed to achieve its goals.
PESTLE Analysis
The strategic plan must include an analysis of external environment factors effectively and
efficiently. It is necessary to review the external environment. It would be helpful to analyse
criteria about the political stability as well as laws of different countries that may have an impact on the growth. It describes political, economic, social, technological, legal, and environmental
factors.
Situation analysis

Strengths Weaknesses

Famous for organic products in the
overseas market
Its organization values in overseas

The new entrance in a foreign market
No Existing report of foreign investment

Opportunities Threats

Chance to develop a report of foreign
investment
Chances to maintain the status

Failure in a foreign market
Changes in the social preference of
foreign countries

Actions Timelines Responsibility Key performance

indicator

Innovation in the strategic plan Within 25 High authorities

Enhancement in sales
as well as innovation

21 days

Innovative strategies in
conducting a survey

Within 20
days

Administration
manager

It would be able to
know the preferences
of candidates of
foreign countries
through an online
survey

Development in advertising
channels

Within 30
days

Manager of the
marketing
department

Good response from
foreign countries

Evaluation of alliance
marketing

Within 40
days

Authorities of
the marketing
department

High production
through suitable
partner

Apply strategies to enhance
brand awareness

Within 45
days

Marketing
manager

Improvement in
health concern

Question 9
Email to assessor

To – assessorbush@au.in

From – managerbush@au.in

Subject – Report of updated Strategic Plan

Respected Sir,
Herein I am informing you that I have made changes in the strategic plan according to the
received feedback from you. I have attached a file of the updated strategic plan in attachments.
Kindly go through it and approve it.
Thank you

Assessment 4
Question 1
Report for management
Analysis and report on data
The strategic plan has been implemented in the structure of Native bush spices. Data and staff
comments have been analyzed. Sales have been enhanced from $5, 50,000 to $8, 00,000. It has
achieved its goals in the international market. Total international market sales such as from Hong
Kong and Singapore are $70,000. There is no development in the development of new products
as well as the adoption of alliance marketing (Bryson, et al., 2018).
Comment on a performance indicator
Yes, somewhat of the performance indicator has been achieved. The sales revenue, market
awareness, and customer satisfaction have been achieved. There is no improvement in the
alliance marketing and development of new products (Bryson, et al., 2018).
Recommendations
The company is performing effectively and efficiently. It has been one year since the strategic
plan has been implemented. There are various changes in the growth of an organization after the
implementation of the strategic plan. There is need to develop a new range of products
effectually. It could be developed after identifying the choice and demand of society in different
countries. There is a need to advertise organic products through alliance marketing such as
recognize the appropriate partner to expand business in different countries.
Best practices for a strategic plan
The company has achieved its estimated performance structure. There is needed to take a review
of the strategic plan. There is a need to focus on attracting new customers in different countries.
It could be easy by recognizing an appropriate partner that would help in advertising the different
organic products. The budget of the advertising channel must be increased to attract new customers. The company must develop its clear set of directions to create a wide range of new
organic products. The company is needed to focus more on the competitor’s website to improve
its overall performance of the organization effectively and efficiently.

Question 2
Email to Assessor

To – assessorbushspices@au.in

From – manaerbushspices@au.in

Subject – Review the report for management

Respected Sir,
Herein I am informing you that I have discussed the performance of the organization after the
implementation of the strategic plan. Somewhat performance indicators have been achieved. The
company has performed well. It needs to focus more on different perspectives. I have attached a
file of the report analysis in attachments. Kindly go through it,
Thank you

References
Sadgrove, K. (2016). The complete guide to business risk management. Routledge.
Glendon, A. I., Clarke, S., & McKenna, E. (2016). Human safety and risk management. Crc
Press.
Chance, D. M., & Brooks, R. (2015). Introduction to derivatives and risk management. Cengage
Learning.
Gürel, E., & Tat, M. (2017). SWOT analysis: a theoretical review. Journal of International
Social Research, 10(51).
Phadermrod, B., Crowder, R. M., & Wills, G. B. (2019). Importance-performance analysis based
SWOT analysis. International Journal of Information Management, 44, 194-203.
Perera, R. (2017). The PESTLE analysis. Nerdynaut.
Board, Y. J. (2018). Strategic Plan 2018-2021. London: Youth Justice Board.
Ropianto, M., Rukun, K., Hardianto, M., Hayadi, B. H., Mesterjon, M., Utami, F. H., & Candra,
M. O. (2017, September). Optimization of Strategic Planning Organization in the Framework of
Achievement Objectives of Education. In 2nd International Conference on Education, Science,
and Technology (ICEST 2017). Atlantis Press.
World Health Organization. (2019). Global action plan on physical activity 2018-2030: more
active people for a healthier world. World Health Organization.
World Health Organization. (2017). Global strategy and action plan on ageing and health.
Cassidy, A. (2016). A practical guide to information systems strategic planning. CRC press.
Allison, M., & Kaye, J. (2015). Strategic planning for nonprofit organizations: A practical guide
for dynamic times. John Wiley & Sons.
Bryson, J. M., Edwards, L. H., & Van Slyke, D. M. (2018). Getting strategic about strategic
planning research.

Working from home is defined as a situation when an employee is working from their apartment,
residence, and house instead of working from the office. Most of the companies follow a work
from home policy that is defined as the authority to allow employees to work from the apartment
as well as homes. It could be an allowance for full time or when it is suitable for them. It has
been analyzed that work from home has become almost possible with the development of
technology as well as internet communication. The nickname concept of Work from home is
WFH.
Most of the organization followed work from home policy. It allowed employees to follow the
work from the home model during the Corona virus worldwide pandemic.
According to the half population of workers such as 56% workers of United Kingdom has
described that productivity has been improved during the current pandemic situation of the
world. Advanced technology and changing organizational culture played a vital role to achieve
its goals during the pandemic situation of the world (finder, 2021,). The feedback received by the
workers of United Kingdom is as follows-
 65% of employees have defined that it would be more productive to work at home instead of
work.
 75% of employees also suggested that it would be helpful to decrease distraction while working
at home instead of working at the office.
 83% of employees believe that they don’t need an office environment to be more productive
(finder, 2021,).

Advantages of Work from Home
There are various advantages of the work from home movement such as

1) Adaptable schedule – Work from home is helpful to create a flexible schedule. Employees are
not bounded in the working hours. Employees are free to take breaks. They could create
schedules according to their choice and requirements (Bick, et al., 2020).

2) Better balance between work and life – work from home is helpful to balance between work and life. Employees get time to talk with the family members. Traveling time that is occurred to go office on regular basis is utilized to talk with family members.

3) Time and cost-saving – Work from home is helpful to save time as well as overall cost.
Employees are free from the traffic and rushing hours. It is beneficial to save traveling time. It is
beneficial to save expenses of lunch breaks as well as coffee at the canteen of organization.

4) Enhanced employee retention – Work from home is helpful to maintain the daily activities
effectually. A flexible schedule allows them to maintain their personal life as well as
professional life (Kłopotek, 2017).

Disadvantages of Work from Home
There are various disadvantages of the work from movement such as

1) Not suitable for everyone – Work from home is not suitable for all employees. Some
employees need proper attention and a workplace environment. They need interaction with
different candidates (Kłopotek, 2017).

2) Home disturbance – Employees may get distracted while working at home. The employee
must have a working place where the employee could work effectually. Home noises and
disturbance could distract the employee from work (Bick, et al., 2020).

3) Complexity in monitoring performance – It is difficult to measure and monitor the
performance of an employee who works from home. Monitoring strategies have to apply to
measure the performance of an employee who works from home.

4) Information security risk – Chances of information security risk increase when the employees work from instead of the office. It is difficult to carry an office laptop at home and access the servers effectually (Kłopotek, 2017).

References
finder, 2021, Working from home (WFH) statistics 2020. finder, [Online] Available at
https://www.finder.com/uk/working-from-home-statistic [Accessed 15 February 2021].
(finder, 2021,)
Bick, A., Blandin, A., & Mertens, K. (2020). Work from home after the COVID-19 Outbreak.
Kłopotek, M. (2017). The advantages and disadvantages of remote working from the perspective
of young employees. Organizacja i Zarządzanie: kwartalnik naukowy.

Introduction
The Asahi beverage company is a leading company in alcohol and non alcoholic beverage. who
focus on the in ovation in the market to attract the customers. the Australia is having an extreme
background in the market of beverages. the Asahi beverage is developing their product with
Australian agriculture product. the market structure of beverage is good in Australia (MARY,
2018). beverage contributes 60 % of the total liquor retail market. the demand of the goods is
affected by many factors and their contribution decides the elasticity. price elasticity of demand
is said when change in demand due to a change in the rate of the product. the price elasticity of
supply is the ratio of change in demand by a change in the rate of a product. the income elasticity
of demand is the change in demand due to change in the income of the customers and the cross
elasticity is the change in the demand of good A due to the rate of good B. the demand for the
beverage is an increase in the event as the beverage improves the environment of the event. the
beverage industry is focused on supply beverages in the market to meet the demand (MARY,
2018).

Introduction to the company
Asahi Beverages is one of the famous companies in the alcohol and non alcohol beverages which
establish in 2014. The Asahi beverages lead in Australia and New Zealand. The Asahi beverages
are strongly selected to establish innovation, a household brand, and a new product in the market
(Vidler, et al., 2018). Asahi beverage is a part of Asahi group holding. It also contains the most
successful beverage business in Australia and New Zealand. Asahi beverages deal in an
extensive range of non alcoholic beverages such as mineral water, soft water, juice, mixers, tea,
sports drink, and energy drink (Vidler, et al., 2018).

Industry/ sector background
The beverages industry is one of the largest production sectors in Australia. the food and
beverage sector is developing their product with Australian agriculture products to increase the
values of the product and their brand. The beverage sector in Australia covers an inclusive range
of food and beverage products extreme in dairy products, bakery products, beverages, meats, sugar, seafood, fruits and vegetable, flour, confectionery, cereal, and pet food (Brand-Miller, etal., 2017).
The beverage industry is having an annual turnover of $ 50 billion. The beverage industry is
contributing a turnover of greater than 18 % of the overall Australian production sale. The
beverage sector is fast growing manufacturing employment in regional Australia (Brand-Miller,
et al., 2017).
Food and beverage is the main industry in the Australian economy. This contributes Australian
economy in both finance contribution and managing employees. the beverage sector is run by
consumer demand for quality, diversity, and value. according to the Australian food and grocery
council the food and beverage industry is having revenue of $ 122 billion per annum. the food
and beverage sector contributes 15,000 business which employee over 2, 73,000 people.
The food and beverage industry is having a good contribution to the growth of the Australian
economy. The Australian economy is having a big contribution by food and beverage companies.
The food and beverage industry is contributing to managing the GDP of companies.
The market structure of the industry/ sector
The market structure of the food and beverage industry is as follow-
The beverage companies are deal in the supermarket sector. There are approx $70 billion of
supermarket chain capture by Australian beverages company (Conlon, et al., 2015).
the leading company in the beverage sector are Accolade Wines and Treasury Wine Estates.
these companies are having 455 of total industry sales (Conlon, et al., 2015).
the beverages are controlling 60% of the liquor retail market.
nearly one quarter of Australian beverage company is old than 65 years by 2050. this gives to
focus on the domestic food industry to facilitate a wide range of multi-culture food demand.
The beverage industry plays an important role in increasing the countries working population to
migrate to increase their skills (Conlon, et al., 2015). The food and beverage industry is forecast to grow by the rate of 4% CAGR till 2023 because of
the increase in the demand for Australian food and beverages in the Asian market. Government
financial support facilitates Australian beverage product to increase in the sale and demand.
Factors that influence demand for the company’s product(s)
the features which affect the demand of the Asahi beverages are-

1. Price of the given product- the price of the product affect the demand of the goods. when the
price increase, the demand of the goods decreases. there is a negative relation between the price
and demand of the product. the increase in price will decrease the demand for the product as it
decreases the satisfaction to the customers. If the Asahi beverage decreases the demand for the
product then the customer starts more demanding for the product. If the Asahi beverage increases
the price for their beverages then the customer decreases the demand for Asahi beverage
(Ramya, et al., 2016).

2. Price of the related commodity- the price of other beverages in the same industry will decrease the demand for our product. As the Fonterra decrease their price then the person starting shifting they are and decrease the demand for Asahi beverage. There are so many related commodity and companies of the beverage in Australia which affect the demand of customers for Asahi beverage.

3. Income of the customers- the income of the customer is the major factor that influences the
demand for a certain product. if the income of the particular person is increases that person shifts
to a good quality product of higher cost and decrease the demand for an inferior product. If the
income of the customers decreases and they are not able to afford for the Asahi beverages then they decrease the demand for the product (Ramya, et al., 2016).

4. Taste and preference of the customers- the taste of the person for the particular product change and affect the demand. if the customers taste is a change for the product then they decrease the demand for the product. the taste of the product is the factor that makes a person willing to purchase a product. The taste of the person is changed with time. sometimes the company is having a taste and preference for drinking cold drinks then they decrease the demand for beverages in the market.

5. Customers demanding for the product- the total number of customers who demand for the
Asahi beverage will influence the total demand of the goods. If the customers of the company are
increases then the demand for Asahi beverage is increasing. the number of customers and their
demand for beverages will affect the overall demand of the beverage in the industry. The
company has to increase its number of customers to increase the demand and overall cost.

Factors that influence the supply of the company’s products

1. Price of the goods- the rate of the goods and demand is having a positive relation. If the price
of the product is increases then the supply of the goods is increased which result in more profit
earning. The increase in the price of the product is increase the profit margin of the company
that's why the company increase the supply of the goods by the company (Tripathy, et al., 2016).
2. Production cost of goods- the production cost is the factor that influences the supply of the
product. The high cost and fewer profit margins will make suppliers unwilling to supply more
products. the company is trying to decrease the cost of production to earn more profit at a set rate
of the goods. the value of the production affects the supply of the profit due to a change in their
profit margin.

3. Natural condition- the climate condition affects the supply of the product. the natural condition affects the production of the product and the supply. sometimes climate makes it difficult to manufacture of the product and make it available in the market. in that condition, the market
supply of the product is decreasing (Tripathy, et al., 2016).

4. Technology- a better technology improves the production of the product which helps in
increasing supply in the market. the organization has to adopt new technology which reduces the
cost and gives more output. the increase in the production of the market makes supply easy in the
market.

5. Factor price and their availability- the other factor also affects the supply in the market. the
factors such as raw material, machines, and equipment that affect the production of the product. the factors will affect the time of manufacturing of a product. if the factors are available easily at
a lower cost then it makes production increase and increases in supply. availability of labor at a
lower cost, raw material, and machines in sufficient quantity will increase the supply in the
market.
6. Government policy- the government policies and regulations will affect the supply of the
product by the change in fiscal policy and industry policy. if the political party reduce the tax
rate then it raise in the profit margin of the company then the company increases supply in the
market. if the excise duty is increasing by the government then the company will decrease its
supply as the profit margin is decreased due to an increase in the cost of production.

Elasticity
Elasticity is the degree of change in demand and supply affected by the change in other factors.
This is due to a change in response to price and income. Elasticity is an economic concept that
helps in measuring the degree of changes. The elasticity is used to measure an affect in the
demanded for a goods and services regarding rate and income (Bas, et al., 2017).
types of elasticity
Price elasticity of demand- the demand elasticity is measured by the receptiveness of amount
demand to a price changes. the demand is a factor that affects by the range of the price
(Eskandarizadeh, et al., 2016).
price elasticity of supply- the supply elasticity is measured by the receptiveness of amount
supply to a variation in price. the demand is the factor which affects by the range of the price.
income elasticity of demand- the demand elasticity by income is measured by the receptiveness
of amount demand to a change in earning of the customer. the demand is a factor which affects
by the range of the income of the customers (Eskandarizadeh, et al., 2016).
cross elasticity of demand- the cross elasticity of demand is the changed in quantity demand of
1 company goods due to a vary in the rate of 2nd good. For example- the amount demand of
good A is affected due to a vary in the rate of good A.

Types of price elasticity of demand-

Inelastic demand– If the demand of the goods and services remains constant due to a vary in
rate. Then the demand is said to be inelastic and having a coefficient of elasticity that is less than
1.0. the factors affecting Inelastic demand Elasticity by Price are no substitute in the
marketplace, Infrequent purchases, necessities, and season (Labandeira, et al., 2017).
elastic demand- the demand is said to be elastic when the change in price is less than the change
in quantity. the company decreases their price in small quantity but the quantity is changed in
large quantity. it is said when the Asahi beverage is decreasing their price in small amount but
there is a large vary in the amount demand of the product by customer. the features influence by
the Inelastic demand Elasticity by price is homogenous products, many substitutes, and luxury
products.

Unitary demand- the demand is said to be unitary when the change in price is total to the vary in
the amount demand by the customers. suppose if the Asahi beverage changes their price by 10%
then the quantity demanded by the customers is also changes by 10% (Labandeira, et al., 2017).

Impacts of an event on the industry/ company
the use of beverages at the time of events and meetings has become common. the event is seems
to be incomplete without the beverage. the foods and beverages are purchased, prepared, and served in the meeting. it is served to everyone who is present in the event to make the event more
perfect. the things which are considered while planning for food and beverage are depend on the
venue, audience, theme, time, and budget. the events of the Food and Beverage Industry are
Annual Frozen Food Convention, American Food Innovate Summit, Natural Products Expo
(East & West), Midwest Foodservice Expo, SNAXPO, POI Spring Summit, Food Automation &

Manufacturing Conference, Smoke Jumpers, and many others.
the events and meetings will increase the demand for beverages. the events are the main time
when everyone needs a beverage with food. the beverage increases the entertainment in the
meeting. the beverage plays an important role in the meetings and events. many people prefer
beverages in the meeting which increases the demand for the beverage.
the beverage industry is manufacturing more beverages at the time of events to meet the demand.
the supply is increasing so that they can earn more profit by facilitating beverages in the market.
the customer is demanding for the beverage as it makes an event more interesting and increases
the entertainment.
Beverage plays an important role in the events and parties. the people demand is increasing. the
Asahi beverage is focused on the time of increasing the demand for beverage. they are ready to
meet the demand for beverage anytime. the Asahi beverage is the company which is effectively
work in market condition to earn more profit in the market. the event and parties increase the
competition in the market. the Asahi beverage is focused on maintaining their price because in
the events the price is the main focus. the beverage companies have to maintain their price.

Conclusion
the beverage company is highly contributing to the Australian economy. the beverage industry is
having an annual turnover of $ 50 billion. the contribution of the beverage industry is higher than
18 % of the overall turnover of Australian production in Australia. the beverage sector is
successful in increasing employment in the country and contributing in the financial term. the
beverages are used in parties and events. the demand for the beverage is increased in events. the
market structure of the Asahi beverage is they deal in the supermarket sector. the beverage is
controlling 60 % of the liquor retail market. the factors which affect the demand of the company’s product are the price of the commodity, price of other commodities, the income of
customers, the taste of customers, and the number of customers. the demand and factors decide
the elasticity of the company product. the factors which affect the supply are the price of a
product, cost of production, technology, and government policies. the elasticity is of four types
of elasticity is the demand elasticity by price, supply elasticity of price, demand elasticity by
income, and cross elasticity of demand. the elasticity of goods as needed is of three types which
include elastic, inelastic, and unitary demand. the company demand for the beverage is become
elastic at the time of the event due to high competition.

Reference
MARY, A. (2018). ASAHI BEVERAGES: FACING THE CHALLENGES OF
GLOBALIZATION. Business Development, Merger And Crisis Management Of International
Firms In Japan: Featuring Case Studies From Fortune 500 Companies, 31.
Vidler, A. C., Stoneham, M., Edmunds, M., & Sartori, A. (2018). The illusion of choice: an
exploratory study looking at the top 10 food companies in Australia and their brand
connections. Australian and New Zealand journal of public health, 42(6), 519-522.
Brand-Miller, J. C., & Barclay, A. W. (2017). Declining consumption of added sugars and sugar-
sweetened beverages in Australia: a challenge for obesity prevention. The American journal of
clinical nutrition, 105(4), 854-863.
Conlon, C. T., & Rao, N. (2015). The price of liquor is too damn high: Alcohol taxation and
market structure. NYU Wagner Research Paper, (2610118).
Ramya, N., & Ali, M. (2016). Factors affecting consumer buying behavior. International journal
of applied research, 2(10), 76-80.
Tripathy, S., Aich, S., Chakraborty, A., & Lee, G. M. (2016). Information technology is an
enabling factor affecting supply chain performance in Indian SMEs: a structural equation
modelling approach. Journal of Modelling in Management.
Bas, M., Mayer, T., & Thoenig, M. (2017). From micro to macro: Demand, supply, and
heterogeneity in the trade elasticity. Journal of International Economics, 108, 1-19.
Eskandarizadeh, A., Elm-Amooz, N., Rahimi, F., Baharlooyi, K., & Naeimi-Jamal, M. R. (2016).
The effect of aging on nano-hardness and modulus of elasticity of four types of composites: an
in-vitro study. Journal of Dental Materials and Techniques, 5(4), 162-171.
Labandeira, X., Labeaga, J. M., & López-Otero, X. (2017). A meta-analysis on the price
elasticity of energy demand. Energy policy, 102, 549-568.

Assessment task 1
Question 1.
The three examples of risk concerned at the time of developing and implementing of the
strategic plan-
Not able to meet the demand of consumers (Cassidy, 2016).
Risk on the goodwill of a company.
High competition in the market (Cassidy, 2016).

Question 2.
The two-risk management strategy considered while preparing a strategic plan are-
Budget is made and implemented properly to get all expenses meet in the company's budget
(Bromiley, et al., 2015).
An effective communication is made to communicate tasks with team members effectively
(Bromiley, et al., 2015).

Question 3.
The risk management strategy used to manage intellectual property risk in strategic planning
is patent, trademark, and copyright. These three factors affect protect a company from
intellectual property as patent protect technique, trademark protect name and copyright
protect method.

Question 4.
The benefits of conducting a SWOT analysis for the company are to know to take advantage
of the strength, minimizing of weakness, capitalize on opportunity and deter threats
(Khoshbakht, et al., 2017).
The SWOT analysis is conducted by analysing and listing of company's strengths,
weaknesses, opportunities, and threats. While conducting of SWOT analysis write down the

opportunity which is to be achieved by using company strength and detection of threats
(Khoshbakht, et al., 2017).

Question 5.
The question used while conducting SWOT analysis are-
The strength of our company which helps us in grab opportunities?
The weakness of our company which gives a barrier in grab opportunities?
The opportunity which makes the growth of our business ?
The threats which give loss to our company ?

Question 6.
the benefit of conducting a PESTLE analysis is to encourage the development of external and
strategic thinking. it helps the organization in knowing the external threats and their impact
on business. this help organization in prevent losses and minimizing of risk. PESTLE
analysis help organization in knowing the impact of political, economic, social,
technological, legal and environmental factor on the business. it helps in knowing the risk and
impact on the external environment in our business. it gives a framework to operate our
business (Shtal, et al., 2018).
The PESTLE analysis is conducted by analysing the external environment and its impact on
the organization. According to the impact rate them and find an idea to detect that impact
(Shtal, et al., 2018).

Question 7.
The 4 types of questions used in PESTLE analysis are-
The change in government rules and their effect on our operation.
The change in economic condition and their effect on our organization.
The social culture and its effect on our organization.
The technology upgrade and their benefit in our business.

Question 8.
Current strategic plan and internal report are the two internal sources of information that a
company uses to get information related to company’s competitors, market, vision,
customer’s base, capacity, and values.

Question 9.
Annual report of other companies and Australian Bureau of Statistics are the two external
sources of information which a company use to get information related to company’s
competitors, market, vision, customer’s base, capacity, and values.

Question 10.
Organization value refers to the ethics and principle on which a company will stand at any
cost. Organization value will represent the main priority of the company. The company’s
values are the main factor which affects the organization goals and objective (Pedersen, et al.,
2018).
The organization's values are developed before the strategic plan to convey them properly
and their importance to stakeholders. The key values are helpful in preparing a strategic plan
successfully and properly (Pedersen, et al., 2018).
The technique used to identify values as part of the strategic planning process is
brainstorming. This helps in develop value with the team from graze and define them to every
stakeholder (Pedersen, et al., 2018).

Assessment Task 2
1. Meeting with a team
Notes for meeting with the team
Company’s mission: – Native bush spices concern to source the best of all the quality
products to all its customers.
Company’s vision: – the company is consistently focusing to settle itself as the most respected
and pursued merchant.
Company’s values: – The company is dealing with high values with the customer by showing
them respect, responsibility, caring, honesty, modernization, and brilliance.
Company’s objective: – To promote awareness among the sales and development of the
brand.
To magnify the business worldwide (Alegre, et al., 2018).
To develop a wide range of the services.

Meeting objective: – To analyse the companies present mission, vision, and statements of
value to the customers that should be enough transparent to assist the operations of the
company.
Attendees: – Management team
Time: – 11:00 pm
Place: – Meeting hall of the Native bush spices Australia (Alegre, et al., 2018)

2. Meet with the Management team
Manager: – Good morning sir.
CEO: – Good morning everyone.

Management team: – Good morning.
Manager: – So everyone it is to be noticed that we are gathered here to discuss the vision,
mission, and values statements that would be delivering and maintaining the transparency to
establish the company's strategic goals and development.
CEO: – it is required to discuss the current scenarios of the company and that's great if you
guys are already concerned with it.
Management team: – Yes, our company is concerned to source the best quality products for
all the customers.
Manager: – Yes, as we are following them it helps us to enhance the company’s sales and
development.
Management team: – Yes, and by doing so it is helping in attaining the objective and goals.
The actions can be implemented by showing respect to the customers and maintaining
responsibility towards them.
Manager: – Yes, also we are focusing on providing them the innovative work, with brilliancy
to our products to the customers. The company is also magnifying the services over the world
including the countries such as Hong Kong, Japan, and Singapore.
CEO: – Okay that's great. And also, all the objectives and goals are satisfactory. I would like
to know that whether the company is building some more actions and strategies to reach the
goal.
Management team: – Yes sir, we have built more innovative logic in the company to manage
the best product and increase the wide range of products.
CEO: – Yes, that's great.
Manager: – Thank you everyone for the strong support and for providing the concern for the
company's goals.
3. Summary of the meeting results.
In the conference, the organization's mission, vision, and principles are discussed. The aims
of the organization are therefore set according to the mission of the organization. The mission

of the business is to produce a wide variety of products, improve sales, and grow people's
understanding of the brand (Trivedi, et al., 2018).
The goal of the organization relies on the approach of extending a brand into the international
market. The success metric is designed to implement a revolutionary concept within a
company to develop a wide variety of goods and improve sales. (Trivedi, et al., 2018).

4. Email to the Management Team (your assessor)

From: Manager@NBSpices.com.in.au

To: Teammanagement@NBSpices.com.in.au

Cc: Head@NBSpices.com.in.au

Date: 15-02-2021

Subject: Approval for the strategic plan and confirming the company’s vision and

mission.

Respected sir,
As we have already consulted about the current strategies and vision, mission and company’s
goals and objectives, and the morals of the company. It is to be made in the notice as we are
planning to develop a strategic plan for the company that should consist of the company's
vision and mission. Here I am attaching the complete document and need the approval to
work further on it.
Thank you,
Manager

Assessment Task 3

1. Research Native Bush Spice Australia’s customers and competitors
The internal sources of information helpful in analyzing the information related to the
organizational events, preservation, employees, and revenues. The key attribute of internal
polling is that all clients and products are deeply acquainted with workers. It ensures that they
are exceptionally capable of producing new ideas and selling them specifically by providing
them the inside-out stock and back to front and by knowing them. Internal sources include
financial documents (Trading Benefit & Loss A/c and Balance Sheets for multiple years),
accounts from salesmen, promotional spending figures, travel expenses, etc. An internal
source, such as the new strategic plan, offers us an incentive for the business to expand. The
reaction of the workers becomes our strength to function productively and successfully to
accomplish operational goals (Amanpour, et al., 2018).
The external sources of information are the need for alternative sources of marketing analysis
is emerging in order to study marketing issues in depth. In situations where analysis requires
extensive and systematic analysis, external sources are of considerable significance and
usefulness. The data that comes from the customers and competitors is considered as the
external sources of information. An outside source, such as the Australian Bureau of
Statistics, helps to explain the organization's political, fiscal, technical, and environmental
developments. This database helps to explain research patterns, innovations in technology,
rivals, and future current and developing markets (Damanpour, et al., 2018).

2. Risks and benefits of the company
Risk in implementing the new objective of the organization
 Strong prices for producing a broader variety of goods and foreign market growth.
 The exchange rate that impacts the margin of profit fluctuates.
 Electorally unpredictable.

 Promotion in the challengers.
 Accepting a commodity in a new region of the industry.
 Due to a shortage of activities, there is a lack in the foreign market.
 Price of business establishment in international markets.
 The country's laws and regulations.

Benefits in implementing the new objective of the organization (Tupa, et al., 2017).

 The escalation in the trades.
 Expansion in the gain surplus.
 Growing the prestige and market recognition of the company.
 Increase in business, which contributes to company expansion.
 Announcing the new sell.
 Introducing a new product range.

3. Develop a SWOT and PESTLE analysis

Strength Weakness

Native bush spices are providing the best
quality of services to its customers.
It is having strong internal sources such as
skilled and knowledgeable staff (Gürel, et al.,
2017).

Native bush spices are having a shortage of
foreign trades and markets.
The competitive companies are working
better than our corresponding company.

Opportunity Threats

Native bush spices are focusing to develop
and grow their market worldwide
Also, they are working to produce new
products.

As the competitors are regularly increasing
and the external and internal factors are
transforming that became a threat for the
company.

PESTLE analysis
PESTLE analysis is an important factor while monitoring the company's strategies and goals.
PESTLE analysis defines the political, economic, social, technological, and legal analysis of
the organization. This is the reason behind the corporation needs to consider its impact on the
policies and procedures of the organization. The PESTLE study helps to prepare a plan that is
accurate for the long-term success of the business. Business operations are influenced by
government policies, laws, and regulations.
The economic variables are affected by the transformation in the distribution of money and
the availability of money that influences the income of the organization. The flow of cash is
the key aspect impacting the company's profits and spending. Earnings are based on external
conditions. The consumer factor, with the shift in societal needs, culture, and patterns,
influences the demand and availability of the commodity on the market. The technological
factor will impact the business by the transition in the way they do and modern techniques.
Judicial regulations and legislation impact industry by a shift of business-related rules
(Nandonde, et al., 2019).

4. Email to the assessor

To: – Head@NBSpice.com.au.in

From: – Manager@NBSpice.com.au.in

CC: – Seniormanager@NBSpice.com.au.in

Date: – 15-02-2021

Subject: analysis of SWOT and PESTLE

Respected sir,

We have analyzed the company's strategies and goals smartly by SWOT and PESTLE
analysis. Here I am attaching the complete document of the SWOT and PESTLE analysis.
The SWOT analysis has effectively defined the strength, weaknesses, opportunities, and
threats of the organization. And PESTEL analysis has defined the political, economic,
social, technological, legal, and environmental factors that affected the growth and
development of the company. Kindly go through it once.
Thank you
Manager

5. updated SWOT and PESTLE analysis
SWOT analysis

Strength Weakness

The certificates contain the proof of the
nature of the spices and that supports us in
employing in the market. It is advantageous
that the native bush spices are having a
good impression in the market. And is also
having a good image in the customer's sight
(Gürel, et al., 2017).

Challenges are increased and they are not
even having proper information regarding
international trade.

Opportunity Threats

New and emerging technologies helping the
company to expand the market growth. The

Transformation in external conditions that
have a negative effect on our market that

business is required to establish itself in the
foreign market. To the existing line of
companies, bring more goods.

harm our business results that find it
impossible to meet operational objectives.

PESTLE analysis
The PESTLE analysis defines the political decisions, economic issues of the exchange rates
of the foreign services, the social culture of the country, the technological advancement in the
growth of the job, the legislations of the country. These regulations develop the country's
environmental laws. The PESTLE is the key factor shaping market and organization
activities. The foreign exchange rate would affect the company's assets and profits. When
planning a market plan, it is important to take care of this. The optimistic change in PESTLE
provides our business with opportunities, but the negative change in PESTLE is a challenge
to our company (Nandonde, et al., 2019).

6. Strategic plan
Executive Summary
A business dealing with a local food commodity is The Native Bush Spices. In the year 2010,
it was built in Coffs Harbour, NSW. There is an organic credential for the firm. The business
contract covers numerous product lines, such as native herbal teas, tropical herbs and spices,
and jams and preserves of native fruits (Ropianto, et al., 2017).
Vision
The aim of the business is to develop the business as the most requested and respectful
business in the area of native bush spices.
Mission
The goal of the organization is to give a single consumer the highest quality product.
Our Values are

The worth of business is to honor any client's decision, behave with dignity, and concern
about our workers, our clients, society, the world, and customers. The importance of creative
innovations is to become a market pioneer.
Strategic objective
The strategic objectives of the company are: –
growing trades.
Develop product responsiveness.
Promoting the scope of the product.
Growing the market internationally.
To grow the business in South East Asia, such as Hong Kong, Japan, Singapore (Ropianto, et
al., 2017).

The market
In the present business, the firm has a strong reputation. A range of independent retailers and
health stores across Australia offer the company's products.
Market characteristics & conditions
The target customers of the business are those who love decadent foods. The age range of
Australian customers consuming their goods varies from 35 to 65 years. Many of their clients
are health-conscious, think for environmental conservation, and have an annual turnover of
$80,000.
PESTLE analysis
The PESTLE appraisal impacts the enterprise in several respects. To grow the business in
that region, the political policies of the same country control the company. An external aspect
such as exchange rate, dollar value, etc. influences the company's investment and income. In
the country, the social culture, patterns, and demand affect the stability and development of

our business. The program influences the progress of the enterprise. Legal rules and
legislation control the laws enforced by companies.

SWOT analysis

Strength Weakness

The company is reflecting god impression
and image in the market through its
performance.

As the company wants to establish its
business in the foreign market and so there
is a shortage in the knowledge of the
foreign trades.

Opportunities Threats

The company is enhancing the scope of the
product.

Transformation in the external affecting the
growth of the business.

Actions

Actions Timelines Responsibility Key performance

indicator

Enhancement in the scope of
the product

Between 2
months

Product
manager

The increasing desire
for the product.

Escalating the marketing 1 month Marketing
manager

More responsiveness
to the product.

Adding more clients 1 month Marketing and
operational
manager

Increasing the demand
for the product.

Growing overseas business 6 months or CEO, managers, Multiplying the

growth. more human resource
managers.

business
internationally.

Implementing more
technologies.

1 month Technical
department.

The increasing scope
of the product.

Customer satisfaction and
delivery of the product.

1 month Business
process
department

Positive feedback
from the customers.

7. Email to the assessor

To: – Head@NBSpice.com.au.in

From: – Manager@NBSpice.com.au.in

CC: – Seniormanger@NBSpice.com.au.in

Date: 2021

Subject: submitting the strategic plan.

Respected sir,
Hello sir, I have created a complete strategic plan for the effective development of the
company. Here I am attaching the complete strategic plan includes the necessary strategies
and goals. Hope it will bring a positive response.
Thank you
Manager

8. updated strategic plan.
Vision mission and values
The organization's goal is to have a vision of being the most wanted enterprise with the
highest quality product and services. Respect, honesty, and consideration for clients and
employees are part of the worth.
Vision, Mission, values
The mission of the company is to provide the best quality product with a vision of becoming
the most demanding company. The value includes respect, integrity, and care for customers
and staff.
Strategic Objectives
the company’s enhancement in the demand f the product, and setting the business in the
foreign is its main key objective.
The market
The firm is now planning to shift to foreign markets, especially Hong Kong, Japan, and
Singapore, including South-East Asia.
Market characteristics & conditions
The target clients of the business are those who love gourmet foods. Australian customers
consuming their goods are between 35 and 65 years of age. The bulk of their clients are
health-conscious, think for environmental conservation, and have an annual salary of $80,000
(Bowen, 2018).

PESTLE Analysis
The PESTLE analysis is an important feature to analyze the company's political, economic,
social, technological, legal, and environmental factors.
.
Situation Analysis

Strengths Weaknesses

The company has earned a good image in
the eyes of the customers.

Increasing challenges and competitors

Opportunity Treats

Establishing business overseas. Transformation in the external factors.

Actions

Actions Timelines Responsibility Key performance

indicator

Growing business worldwide. 6 months to
one year

Senior
authorities

Reaching foreign
customer's demands

Inventing more logic. 2 months HRM and
technical head.

The growing scope of
the product.

Increment in the product
socialization

1 month Marketing
manager.

Increasing demands.

More varieties in the product 2 months product manager Increasing supply of

the product

Customer satisfaction 1 month Business head Increasing in their
desires and
satisfaction.

Adding more clients 2-3 months Supervisors The escalation in the
product service.

9. Email to the assessor

To: Head@NSpice.com.au.in

From: – Manager@NSpice.com.au.in

CC: Seniormanager@NativeBushSpice.com.au.in

Date: 15-02-2021

Subject: – submitting updated strategic

Respected sir,
Hello sir, I have attached an updated strategic plan, as the above strategic plan needed
some transformations. Here I am attaching some changed strategies and goals.
Thank you
Manager

Assessment task 4
1. Report for the management
Analysis and report on the provided data
The profits of the organization were raised by $ 2,50,000 following the adoption of the
strategic strategy. In Hong Kong and Singapore, the corporation is expanding. In the overseas
market, the gross sale is $ 70,000. In partnership promotion, there is little development and
no appropriate partner to be obtained. The corporation is unable to find a new product line for
their company.
Comment on whether performance indicators have been achieved
As they gain growth in growing their revenue, make consumers conscious, and extending
business in a foreign country, the efficiency metric is accomplished by the corporation.
Recommendations
The firm requires to pursue a new concept for the next year that allows the company to
expand the variety of goods and increase the sales margin. The corporation needs to
concentrate on the rising demand of many other nations. This lets the business draw more
clients and gain a higher gain surplus. In order to further grow their product, the organization
must find a fitting marketing partner and partnership. In the foreign market, the organization
would raise its revenue and increase its profits.
Best practice strategic planning processes
To accomplish a strategic strategy, the initiatives to be adopted seem to be to establish a
creative concept in the enterprise that allows the organization to grow the business in the
international market and gain more profit by growing revenue. The actions and behaviors to
be adopted to accomplish an organization's conventions are to establish in the company a
creative concept that allows the company to succeed in the global market sector and generate
more customers by growing revenue. In a way to garner additional clients and raise market
presence, the organization must strengthen the case for promotions. Over the next 3 years, the
corporate mission is to maximize revenue, which is quick and productive to do with the
existing operational strategy.

2. Email to the Management Team

To: – Seniormanager@NBSpice.com.au.in

From: – Manager@NBSpice.com.au.in

CC: – Head@NBSpice.com.au.in

Date: 15-02-2021

Subject: – updated report

Respected sir,
Hello sir, I have attached the updated report that includes the inspection of the data that we
collected for executing the updated plan and policies. In the report, it is also found that the
company is highly active in attaining the key performance indicator and the suggestions
that were made to improve the strategic plan. These plans will support the organization for
the rapid and significant growth of the organization.
Thank you
Manager

References
Bromiley, P., McShane, M., Nair, A., & Rustambekov, E. (2015). Enterprise risk
management: Review, critique, and research directions. Long range planning, 48(4), 265-
276.
Cassidy, A. (2016). A practical guide to information systems strategic planning. CRC press.
Khoshbakht, M., Gou, Z., & Dupre, K. (2017). Cost-benefit prediction of green buildings:
SWOT analysis of research methods and recent applications. Procedia Engineering, 180,
167-178.
Pedersen, E. R. G., Gwozdz, W., & Hvass, K. K. (2018). Exploring the relationship between
business model innovation, corporate sustainability, and organisational values within the
fashion industry. Journal of Business Ethics, 149(2), 267-284.
Shtal, T., Buriak, M., Ukubassova, G., Amirbekuly, Y., Toiboldinova, Z., & Tlegen, T.
(2018). Methods of analysis of the external environment of business activities.
Alegre, I., Berbegal-Mirabent, J., Guerrero, A., & Mas-Machuca, M. (2018). The real mission
of the mission statement: A systematic review of the literature. Journal of Management and
Organization, 24(4), 456-473.
Trivedi, K., Trivedi, P., & Goswami, V. (2018). Sustainable marketing strategies: Creating
business value by meeting consumer expectation. International Journal of Management,
Economics and Social Sciences (IJMESS), 7(2), 186-205.
Damanpour, F., Sanchez‐Henriquez, F., & Chiu, H. H. (2018). Internal and external sources
and the adoption of innovations in organizations. British Journal of Management, 29(4), 712-
730.
Tupa, J., Simota, J., & Steiner, F. (2017). Aspects of risk management implementation for Industry
4.0. Procedia manufacturing, 11, 1223-1230.
Gürel, E., & Tat, M. (2017). SWOT analysis: a theoretical review. Journal of International Social
Research, 10(51).
Nandonde, F. A. (2019). A PESTLE analysis of international retailing in the East African
Community. Global Business and Organizational Excellence, 38(4), 54-61.

Ropianto, M., Rukun, K., Hardianto, M., Hayadi, B. H., Mesterjon, M., Utami, F. H., & Candra, M. O.
(2017, September). Optimization of Strategic Planning Organization in the Framework of Achievement
Objectives of Education. In 2nd International Conference on Education, Science, and Technology
(ICEST 2017). Atlantis Press.

Assessment Task – Tutorial Questions Assignment
Answer 1

Facts:
Munir has obtained loan as amount of $5000 (interest free) from the Good Mates Pty ltd
.Demanding the loan will in danger his health and unable to provide basic needs for his
family. Board waived the loan of Munir on compassionate reasons.

Rules and or cases:

Fringe benefit tax has levied on the employer. It is evaluated under Fringe Benefit Tax
Assessment Act 1986 and the imposition of tax is under Fringe Benefits Tax Act 1986.
In situations where the employer write-off a real obligation and the write-off is obligation for
details unconnected to the service association, a debt relinquishment fringe benefit does not
arise.
Application:
In the given case the Munir has suffering from financial hardship .Therefore; the employer
has waived the loan or writes off a genuine bad debt. As per the rule, when the employer
write-off a unaffected bad debt, debt relinquishment fringe benefit does not ascend.

Conclusion:

The conclusion has been made that fringe benefit does not arise. Therefore, the company is
not required to pay any fringe benefit tax (Australian Taxation office, 2021).

Answer 2

Cost base are the money value of the assets paid, acquisition indexation cost, improvement
Indexation cost, and cost of transfer.
Indexation of the cost base: Elements of a cost base (other than the assets acquired after 20
August 1991 but not use personal assets or collectables) may be indexed for inflation:
 Assets was held for further period of 12 months.
 Asset was acquired prior to 11:45 am on 21 September 1999
 Choice to index has been made (Australian Taxation office, 2021).
The following formula is to be used in calculating the long-term capital gains tax payable:
Long-term capital gain = Total rate of consideration received or accruing – (acquisition
indexation cost+ improvement Indexation cost + cost of transfer),
=12000-(5000+1379.89+50)
=12000-6429.89
= 5570.11 Ans

Where:

Acquisition indexation cost= cost of achievement x cost inflation index of the year of
transfer/cost inflation index of the year of acquisition
5000*51.7/51.7=5000

Improvement Indexation cost = cost of improvement x cost inflation index of the year of
transfer/cost inflation index of the year of improvement =1500*51.7/56.2=1379.89
Capital gain tax = 5570.11*30%=1671.033

Answer 3

GST is introduced on July 1, 2020. It is owed at a uniform rate of 10% on purchases of the
most of belongings and amenities by listed organization and the goods admission. GST is
levied on taxable purchases and the taxable importation. It is not indicted on GST free
purchases, non-taxable importation and input taxed supplies.
In the given case the Alex ltd is an organization supplies the product of $22000 that is
inclusive of GST to Beta Ltd. On 1 August 2019 that is the local customer. The tax on the
amount of $22000 is paid to the account of GST by the Alex ltd. Beta paid the bill amount in
installment. Even though Beta is GST- non registered entity also paid the GST charge on the
amount of the product to the seller.

Answer 4

Assessable income − allowable deductions = taxable income

Calculation of Taxable income

Particulars Amount
in $

Employment income of Andre 63,013

Add
:PAYG withholding

16,467

Add: Dividend 1000

Total Assessable income 80480

Less :allowable deductions 500

Total Taxable income 79980

The estimated tax on your taxable income is $17,540.50

Particular Amount $

Total taxable liability $17540

Estimated tax rate 30%

Total income tax 5262

Medicare levy @2 %( $79980*2%) 1600

Medical surcharge 0% Nil

Tax offset (800)

Total tax payable or Net tax liability 6062

Answer5

Factors significantly affect tax avoidance are:
 The substance and form of the scheme
 Any change in the financial position of the pertinent tax payer that has resulted from
the arrangement.
 The manner by which the game plan was shown up into or endorsed out
 The bring about connection to the activity of the Demonstration
 The nature of any associate on whether of family , business or other nature between
the relevant citizen and any individual referenced in the plan.
 The different outcomes for the significant citizen or any individual alluded in the plan
having been conveyed or gone into.
 Change in the monetary situation of any individual who has or had association
whether of the family , business or other nature with the pertinent tax payer may be
expected to be the outcome from scheme (Janský and Palanský, 2019)

Answer6

• net income = assessable income less allowable deductions Calculation of Taxable income

Particulars Amount
in $ Net profit of law firm( Profit divided equally
among three partners, therefore 1200000/3) 400000

Add Interest received 10,000

Total Assessable income 410000

Less :allowable professional subscription 300

Total Taxable income 409700

The estimated tax on Maria taxable income is $157,462.00

Amount earned by Maria from gambling is not included in partnership income.

References:

 Ato.gov.au. 2021. Elements of the cost base and reduced cost base. [online] Available
at: <https://www.ato.gov.au/general/capital-gains-tax/working-out-your-capital-gain-
or-loss/cost-base/elements-of-the-cost-base-and-reduced-cost-base/> [Accessed 13
February 2021].
 Australian Taxation office, 2021. [online] Available at:
<https://www.ato.gov.au/law/view/document?DocID=SAV/FBTGEMP/00009&PiT=9999123123
5958/#:~:text=A%20debt%20waiver%20fringe%20benefit%20arises%20where%20you%20(
the%20employer,related%20to%20the%20employment%20relationship.&text=the%20emplo
yer%20is%20able%20to,made%20to%20recover%20the%20debt> [Accessed 13 February
2021].
 Janský, P. and Palanský, M., 2019. Estimating the scale of profit shifting and tax
revenue losses related to foreign direct investment. International Tax and Public
Finance, 26(5), pp.1048-1103.
 Pattiasina, V., Tammubua, M.H., Numberi, A., Patiran, A. and Temalagi, S., 2019. Capital
Intensity and Tax Avoidance: an Indonesian Case. International journal of social sciences
and humanities, 3(1), pp.58-71.

It takes strategic preparation to help an individual to become an influential, engaged, and social
member of their society. You should cooperate with the individual, With disabilities, you help
set targets and select viable choices that match their needs, priorities, and interests. In the phases
of preparing, arranging, and executing an activity schedule, you will help an individual work.

This initiative would improve coping knowledge and training a person to actively engage in
planning their recreation, interests, and social pursuits. Remember to encourage the individual
with a disability to guide the assistance as far as possible, while there may be instances when
feedback from others, such as relatives, is needed. (Witvorapong, et al., (2015))
Knowledge on how to fulfill an individual’s criteria can already be understood and registered,
which means you may not need to replicate it. You nevertheless, ought to ensure you have proper
authorization to view material from some other site and that it is indicated where you're going to use it. (Aw, et al., 2017))

Guidance on group engagement to meet needs of the individual with an impairment-
Previous policies and documents can differ greatly depending upon the frameworks and
mechanisms of support and funding currently being used by an individual. It could be necessary
to use a current scheme or text, but this must be done in compliance with applicable laws such as
the Privacy Act 1988 (C th ).

When a person's behavior needs and specifications have been established, it is important to
provide this knowledge to the person so they understand the opportunities, networks, and
resources available to them. They will then continue to make educated decisions about their
interests (Jeong, et al., 2019).

Persons with disabilities must be given appropriate details so they can make decisions about
community engagement opportunities, networks, and resources that fit best in their requirements and priorities. Insufficient knowledge could lead to a bad activity option or the person's needs
not being completely met.

Person-centered activities-
Individual practice is a conceptual philosophy that underpins most of the work within the
community services field. It is a strategy that puts the client at the center of the service
preparation and distribution, with all forms of assistance arising at that point.

Vision-
may not be conscious that someone is talking to them may disregard the agreed patterns of body
language and behaviors of a sighted person may only be able to comprehend information in
auditory mode or by braille may be annoyed by those who speak excessively to them as though
they cannot understand (Aw, et al.,. 2017).

Suitable facilities, equipment, and resources-
There are several various forms of mobility aids. These are typically unique to the particular
person and are often created especially to meet their needs. Help professionals ought to ensure
the client is aware of how a specific mobility aid works, and that they have a clear understanding
of its intent. If you are dealing with an individual that has a time frame, knows how to use it
efficiently and reliably, and how to help the person navigate and retain their aid. As a social
person, you need to be able to change your relational skills to suit the needs of the individuals
you support. (Caprara, et al., (2015))

Sports
Develop expertise, experience, and talents in engaging in sports that can assist in increasing
fitness, muscle mass, stamina, and other health trust by engaging in activity programs, respite
trips, out as well as about initiatives, arts and crafts initiatives or travel and related events.

Reconstruction
Learn to engage in leisure activities and interests or recreational activities that can be
done independently or in groups. Recreation programs can construct cognitive and physical
skills and help in building trust and the ability to engage and contribute actively within the group.

Living skills
Enhance skills relevant to tasks of everyday life such as handling personal finances, using public transit, or understanding what is required in social circumstances. Living skills
results can be accomplished by tasks such as going out, attending a library, reading a map to
find a specific street, or using personal organization skills to prepare for and attend a function in the neighborhood.

Workplace policy and procedure-
The networking services permit learners to be acquainted with linking computers. Students
unload and reassemble personal computers and systems, and examine, create, or adjust circuit
boards and for including. A strategy is a declaration that underlies how managerial problems
will be dealt with in an organization. It expresses institution principles and the institution
standards of staff behaviors. (Witvorapong, et al., (2015))

Employment act also strengthens and justify normal operating procedure in a workplace. Well-
crafted rules help employers handle workers more effectively by explicitly describing
appropriate and inappropriate performance in the organization, and set out the consequences of
not agreeing with such policies.

Management support- It is important to have executive sponsorship for the adoption or alteration of a policy, particularly when policies refer to job performance. The endorsement and modeling of the actions by senior management and subordinates would motivate employees to take serious action. (Jeong, et al., (2019))

Staff support-
Involve workers in designing and executing workplace strategies that encourage greater
knowledge, understanding, and ownership of the results. Staff engagement also helps to decide
how and what the policies should apply, and can aid in detecting potentially unintended
consequences of the policy.

Definition of policy-
Identify keywords used in the protocol at the outset so that workers understand what is said. The
strategy must clarify what is an appropriate and inappropriate practice in the industry. You may
need to provide detailed explanations to explain problem areas or undesirable types of behaviors.

Policy in writing-
Laws ought to be documented and given to both current and new workers. This covers a casual,
portion, and large staff including those on sick leave or job vacations. (Szarek-Iwaniuk et al.,
(2020))

Written policy-
Regulations must be written down and accepted by all workers. Try translating the rules into the
required tongues for workers here whose sentence doesn't Make Sense. Strategies must be
implemented uniformly across the organization. A violation of a policy should be dealt with
immediately and according to the protocols laid out in the policy. (Webber, et al., (2017))

Review- Check procedures periodically to ensure they remain current and by the developments within the organization. Where procedures are drastically modified they should be re-issued to all workers and the changes outlined to them to ensure they understand the organization's current directions.

Access to the client and/or their family members and career-
It’s not unusual for careers to feel like they don’t have much say in their caring role. Even in big families the burden of delivering care sometimes falls to one individual rather than being
divided. When an individual grows and the individuality and cognitive capacity increasing, it’s
easy to slip into the pit of becoming condescending. Even if an elderly adult is getting weak
and/or brain-damaged, it’s worth noting that they are a person with a lot of wisdom, and a person who once was able to stand on their own two feet. (Webber, et al., (2017))

Empathy is one of the most essential attributes any career wants to have. Aging can be a
frustrating and challenging experience for some older people, as things they used to find easy
become a difficulty that needs to be solved. (Jeong, et al., (2019))
Most caregivers will be essential for securing their patient’s eats, sleep, takes medicine, and
keeps meetings on schedule. The side consequences of not doing these things can be drastic, so
you’ll need to seek a caregiver you can count upon to ensure anything which should be
accomplished, is completed.
A career wants to be able to communicate with their customer to get them to navigate it, and a
better career can appreciate the feelings an older person may deal with as the and everyone who’s
spent sometime around an aging person acknowledges, senior citizens can be irritating. Sadly,
the inevitable passing of time also implies the crop circles do be peaks.
And everyone who’s spent sometime around an aging person acknowledges, senior citizens can
be irritating. Sadly, the inevitable passing of time also implies the crop circles do be peaks. Basic
tasks can take much longer to finish, anger, tiredness, or hostility on the part of the beloved could
become usual, and memory problems can be regular.

Reference

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social and community participation following spinal cord injury. Australian occupational
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380.
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