Student and Assessment Details
| Student Name: | |
| Assessor: | |
| Date: |
Task 2: Project
Section 1: Team description and preparation for team meeting
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Write a summary of what the business does. |
In this they are work for the customer’s services and their work distribution in the work management and their programmer. They are here to give them the different kind of the results includes the customers help and customer’s role and their responsibilities. |
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Write down a description of your work team and its goals. |
They are work to set the main goals is work for the customers plan and their services. They are work for the customer’s plan and customers services. They are do the work for customer concerns and work for the kitchen and their laundry requirements. |
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What is your individual role within the team and your main responsibilities? |
They are work for the customer’s services officer and work for the customers’ needs and their work. There is the role related to the Customers Services Officer As per the situation they are work for the customers support includes the enquiries and providing them the technical work and the work plan support. It is the goals and work plan related to the customer’s plans and responsibilities to do the work documentations (Kurth, et al., 2020). |
| What is your role? | |
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What are your responsibilities? |
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Compare your role with the team responsibilities. How does your role contribute towards the work team’s goals? Are your responsibilities different to the team responsibilities as a whole? |
Customer’s services helps to reach out the work and the work services when they had any kind of the issue related to thee work and work plans. They need to do the step up and streamline the communication between the reps. Get the core of the benefits and halo in the business. Take th |
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What are some of the potential issues you will face when working in this role? |
Figure out that what are the issue are there.
Don’t make the same mistake again. Work for the trouble makers. Do the time management properly (Zhang, et al., 2021). |
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How can everyone on the team ensure that each person’s personal values and beliefs are valued by all in the team? |
Choose the values and work plan for the customers work and their work management reeled to the work plan and the customer work approach. Communicate and give them the description about their roils and their responsibilities. |
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What are the legislative requirements for how you communicate with your team? Summarise workplace discrimination and bullying legislation. |
Listen them properly. Talk them straight Ely. Do the nonverbal communication with them. Work for the emotional control. Anti-Discrimination Act 1977 workplace discrimination and bullying legislation. |
| Team member one.
Explain this person’s cultural background / beliefs, language and communication preferences. How can you make sure you show respect for these when communicating with them? |
They had the different and influenced way to do the communication and do the communication verbally with the metaphors and give them the proper description about the slang between one and two. Practice the work plan and the politeness of the work Listen them graciously. Avoided the over criticize work and define the work with the work equality (Khobotov & Ermolova, 2021). |
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Team member two. Explain this person’s cultural background, language and communication preferences. How can you make sure you show respect for these when communicating with them? |
The culture in the individuals and the given work plan and socialization there are the different work and communicate them regarding the work plan and the change culture and their responsibilities. Practice the work plan and the work pace practices and work for the politeness and listen all of the work and the work practice carefully. Avoid the work plan and the work practice to give them the work value and work options. |
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List one advantage that each team member’s values and beliefs bring to the work team. What is one advantage of team member one’s values and beliefs? What is one advantage of team member two’s values and beliefs? |
Work for the work plan to give them the work management and the work ideas and give them the work together the work plan and the work creativity. They need to work for the ideas and give them the work plan in the work management and give them the proper work for the work production and business. Work for the work plan and give the the boost up for morale of the work motivation. Team work and work plan to encourage the work for the healthy work and work them to give the best of the motivation and relive the stress to them. |
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What is the purpose of the team meeting you are going to have? Write down what the problem is. |
In this they are work to give them the work plan to do the discussion about the complaint handling plans and the relevant procedure as a group. They are work to of the resolution of the work plan and give them the pro [err description about the issue and the relevant work. They need to give them the position work and thee description. Work for the complaint handling. They need to work for the complaint acknowledgement letter. |
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Explain two ways you can follow the diversity policy during your meeting. |
Make them the comfortable and give them the pro [per work plan and the impurity about the work management and the work description. Include the work plan in every communication. Work for the work plan to ensure about the work is transparent and decision are make. |
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Write down the process for informing customers of progress according to the policy and procedures for this. Use your own words when doing so – you just need to summarise it. |
Listen and understand about the customers plan and the given concerns. Offer them the better solution to do the work management to define the work plan and work management solution. Execute the work plan and work solution. Summarizing the work plan and give them the involvement in the work idea and work for the work solution and plan includes the work magnate and the work description. |
Section 2: Meet with the Team
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Summary of the meeting details including team member details, topics discussed, decisions taken etc.
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Team member 1- As we know that the customer work plan and the work management are define the work with the satisfied work with all of the work plan and the work part. Team member 2 – after the we need to define the work plan and the work procedure to do the identification of the work plan and the relevant complaint. Team member 1 – yes they need to work with the employee too. Team member 2 – yes they need to define the work plan and the work procedure, they need to define the work plan and the relevant procedure into the given work description. Team member 1 – check the work and the given work description. Team member 2 – and define the work plan and give them the positive and enjoyable work behaviour. Team member 1 – yes they need to define the work properly. |
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Draft notes of assessor feedback about your performance |
Give them the proper and educative work plan procedure. Give them the proper feedback. Give them the proper examples of the work… They need to define the constructive work and the feedback. Define the main objectives. |
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| Attachment | Complaints Register ☐
Complaints Acknowledgement Letter ☐ Complaint Outcome Letter ☐ |
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Complaint Register
| Date | Complainant name | Person responsible | Description of complaint | Cause | Resolution | Comments | Systemic improvement
required |
| 10-09-2022 | Zoya | Team member 1 | Poor quality of food and overly priced. | Nit cooked properly | Give them proper instruction | Give instruction about the food | Instruct them |
| 12-09-2022 | Miccy | Team member 2 | Longer wait time | Due to Too much rush | Asked them about delayed |
Asked them about the food and tell them about the fix time |
Time management |
| 20-09-2022 | Harry | Team member 3 | Bad sounds in taste | Taste not proper | Give them proper instruction | Asked them about the taste of the food | Instruction about the food |
Complaint Acknowledgement Letter
Dear harry
I am writing to advise of the receipt of your complaint about <insert brief description>.
We are currently auctioning your complaint and will advise you of the outcome in writing within 10 days of the date of this letter.
Yours sincerely
Complaint Outcome Letter
Customer name: Harry
Customer address: Melbourne
Outcome of complaint – they gives me the poor quality food in lower prices.
Dear Zoya
I am writing to advise of the outcome of your complaint about they gives me the poor quality of the food in over pricess and overall my experience is not good.
At IPSO Appliances we value all of customers and strive to resolve all customer complaints to the satisfaction of our customers.
I am writing to advise you that in this they need to understand the customer needs and their concerns related to the food quality and food hygiene.
Please contact us to our operational managers they are help you to get the satisfied solution of the relevant issue. We are apologies you regarding this miss happening.
Yours sincerely
Customer Service Officer
Section 3: Feedback and Improvement
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What strategies for improvement were discussed at the meeting? |
Give them the proper and the educative feedback of the work. Give them the constructive plan reletedvto the timely work and manner. Provide them the listed and all of the given examples of the work. Support the work and the relevant work into the work and the work learners. Give them the proper plans and objectives. |
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What suggestion do you have that can help your team to work more effectively together to avoid an issue like this again? |
They need to define the work with the work plan and the guvnor to do the work manaagement and the work objectives to define the when work loan and give the proper description of the work and the relevant issue |
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How well do you feel the team worked together? |
In this they need to do the appreciation to the team and the relevant members and give them the proper and the productive work regarding the work plan and the ability of the work and give them the roper work and the relevant description. They need to listen their work plan and listed needs for the necessity work and relevant work plans. |
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What feedback did your assessor provide you with? How will you action the feedback? For example: practice a certain aspect of your communication or reading more about a certain area or topic.
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Define the work with the timely manner and do the work the learner work and the relevant work support. Give them the work plan and the constructive t=work to do Define the work with the proper schedule and the disciplined work and the action. As in do the better customer services and support. |
Section 4: Workplace bullying issue
| Address a workplace bullying issue | |
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What is the problem or conflict in this situation? |
They need to work and qualified with the number of the work plan and the work manner to give them the proper description about the work and its objectives. It is the effective and the efficient plan to work regarding the specification of the work and make the decision regarding the administration. |
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According to the Diversity Policy and the procedure on workplace bullying, would you say that this counts as bullying? |
It is the process to do the physical and the emotions harm in the work place, it is the thing to do the establishment with the majority of the work and the specification of the needs. |
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What do you need to do about this? |
They need to give them the proper guidelines about the bullying and other things. After it they need to work for the work plan and the work situation to give the proper work feedback and they are able to raze the sound about it. |
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How can you demonstrate by your behaviour that you support your new work colleague? Write down how you can show that you value her diversity and uniqueness. |
They need to work regarding to build the relationship with the work plan and the work management description of the work and the given job role. They need to keep the respect of the workers and give them the proper work for the priority. |
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How can you encourage the colleague who has been unsupportive of this new team member to be inclusive? |
They need to educate the workers and the leaders.
They need to work for the work plan and give the inclusion for the work plan and the council. Work for the effective and effective work plan for the meetings (Lee, 2018). |
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How does this issue impact your team as a whole? |
They need to work with the new work management and the work ides. They need to work plan with the co-workers. Be positive. They need to pay the proper attention with each of them. |
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What suggestion will you make to your manager to help this colleague feel valued and appreciated. |
See the good name and work for the proper work. Seek for the relevant output. Celebrate the work with the careers (Driscoll, & Tomiak, 2000).
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Meeting with the manager Provide the date and time of the meeting. Have you reported the issue? What you suggested to your manager about this issue? Do you think your suggestion will help your colleague feel more valued? Why/why not? |
11:00 am
Issue regarding the complaint handling work plan and the process. Yes, in this they are take the all kind of the action and own with it. They need to ask them the work plan and the work feedback. Celebrate the work and give them the proper situation analysis for it. Work for the organizational work plan and its value.
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Section 5: Meet with your work team and email for all the staff
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Meeting with your work team. Write team members’ names. Provide the date and time of the meeting. Summary of the topics discussed and decisions taken etc.
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Yes it is the meeting related to the complaint handling plans and its relevant situation. It is relates with the value and work to see the relevant growth (Ivanov, et al., 2021). Celebrate the work and its evaluation. 11:00 am In this they are do the discussion regarding the work plan and the work relevant situation to define the work plan and its compliances. After it they are do the discussion of the diversity work and the diversity policy and the relevant procedure. In this they are work for the organizational plans and the relevant work regarding the work description and the planning. Work for the customer’s plans and the relevant process. |
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Write an email to all team members explaining the importance of work effectively in a team and encourage them to work together. |
Write email to all staff here or provide evidence.
To – team members Subject – encouragement of the team. Date – 22-09-2022 Time – 12:45 pm Attachment – ebjewjfhufw.vqdhh Hello team Here by all of the information we are here to do the discussion about the encouragement of the time. As par the situation they we found you all of play the great role regarding his customer feedback and the planning it is the god thing to do. Thanks Regards |
References
Driscoll, M., & Tomiak, G. R. (2000). Web‐based training: Using technology to design adult learning experiences.
Holmberg, B. (2005). Theory and practice of distance education. Routledge.
Ivanov, D., Tang, C. S., Dolgui, A., Battini, D., & Das, A. (2021). Researchers’ perspectives on Industry 4.0: multi-disciplinary analysis and opportunities for operations
management. International Journal of Production Research, 59(7), 2055-2078.
Khobotov, E. N., & Ermolova, M. A. (2021, September). Formation of Work Plans and Schedules at Enterprises with Conveyor Assembly. In IFIP International Conference on Advances in Production Management Systems (pp. 572-579). Springer, Cham.
Kurth, J. A., Miller, A. L., & Toews, S. G. (2020). Preparing for and implementing effective inclusive education with participation plans. TEACHING Exceptional Children, 53(2), 140-149.
Lee, C. K. H. (2018). A review of applications of genetic algorithms in operations management. Engineering Applications of Artificial Intelligence, 76, 1-12
Zhang, Y., Huang, H., Plaku, E., & Yu, L. F. (2021). Joint computational design of workspaces and workplans. ACM Transactions on Graphics (TOG), 40(6), 1-16.