BSBPMG633 Provide Leadership for the Program
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarized, cheated, or colluded, action will be taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the right to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
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| ——OFFICE USE ONLY—–
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
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| Completed successfully
Did the student satisfactorily: |
Comments | Y | N | DNS |
| The student has satisfactorily completed and submitted the following:
· Program vision statement -draft in Task 2.1 · Explanation of how the draft program vision aligns with the organization’s mission and values in Task 2.1 · Explanation of how he/she plans to support stakeholders to develop and sustain the program vision in Task 2.1 · Stakeholder register with objectives and expectations in Task 2.1 · Outline how identified differences in views and expectations were managed during the meeting in Task 2.1 · Finalised vision statement in Task 2.1 · Confirmation of how the vision statement aligns with the sponsoring organization’s mission and values in Task 2.1 · Finalised approach to support relevant stakeholders to sustain the program vision in Task 2.1 · Communication Matrix in Task 2.1 · Explicit expectations for socially responsible practice in Task 2.2A · Email to project managers in Task 2.2B · Policy and procedure in Task 2.2C · Addressing scenarios in Task 2.2D · Brief risk management plan in Task 2.2E
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| The student facilitated a meeting with the program board (Role-Play) to promote the program vision:
· Greeted the program board · Explained the aim of the meeting · Illustrated the program and presented the program vision statement · Used the opportunity to identify key stakeholder objectives and expectations · Negotiated the vision statement with the program board · Promoted a commitment to the vision statement · Respected differences of opinion · Identified and manage differences in views and expectations · Used appropriate conventions and protocols to engage and interact with the board · Used active listening and questioning techniques to confirm understanding · Explained how the vision statement aligns with the mission and values of the sponsoring organization · Agreed on any changes/refinements and finalize the vision statement · Discussed how he/she will support relevant stakeholders to develop and sustain the program vision in his/her role as Program Manager
Feedback in Comments. |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Identify program vision, organization mission, and, values · Identify stakeholder objectives and expectations · Assist relevant stakeholders to develop the documented program vision
This is evidenced by: · Program vision statement -draft in Task 2.1 · Explanation of how the draft program vision aligns with the organization’s mission and values in Task 2.1 · Explanation of how he/she plans to support stakeholders to develop and sustain the program visioning Task 2.1 · Stakeholder register with objectives and expectations in Task 2.1 · Finalised vision statement in Task 2.1 · Confirmation of how the vision statement aligns with the sponsoring organization’s mission and values in Task 2.1 · Participation in meeting with the program board (Role-Play, refer to the Marking Sheet) |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Assist relevant stakeholders to sustain the documented program vision · Consult with stakeholders and confirm program vision is in line with the organization’s mission and values · Identify and manage differences in views and expectations
This is evidenced by: · Explanation of how he/she plans to support stakeholders to develop and sustain the program vision in Task 2.1 · Outline how identified differences in views and expectations were managed during the meeting in Task 2.1 · Finalised approach to support relevant stakeholders to sustain the program vision in Task 2.1 · Communication Matrix in Task 2.1 · Participation in meeting with the program board (Role-Play, refer to the Marking Sheet) |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Identify and manage differences in views and expectations · Attend to issues and concerns according to organizational · policies and procedures · Identify and address threats to socially responsible practice within the program
This is evidenced by: · Addressing scenarios in Task 2.2D |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Develop program socially responsible practice policies and procedures to guide team members to report breaches of socially responsible practice · Establish behavioral expectations for constituent project managers
This is evidenced by: · Explicit expectations for socially responsible practice in Task 2.2A · Email to project managers in Task 2.2B · Policy and procedure in Task 2.2C |
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| Demonstrated ability to:
· Develop risk management plan and strategies
This is evidenced by: · Brief risk management plan in Task 2.2E |
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| When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all this task’s requirements. |
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Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
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Task 2 – Establish program vision and leadership environment 8
Task 2.1 Establish program vision and environment 10
Task 2 – Establish program vision and leadership environment
| Task summary and instructions
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| What is this assessment task about? | Please refer to the program scenario and the simulated work environment provided for the course.
You are the Program Manager engaged by the sponsoring organization to:
a) Establish the program vision and environment b) Manage risks c) Support staff learning d) Evaluate leadership practices
This task focuses on a) and b).
The trainer and assessor will play the role of the Program Sponsor in simulated work conditions. Consult with them as required. The trainer and assessor, in their role as Program sponsors, will provide feedback on how to program leadership was implemented in the program.
This task comprises the following assessment methods: o Product-based ☒ o Direct observation of Role-Play ☒ o Case Study ☒ o Other (specify) ☐
It has been designed to evaluate your ability to/competency in:
· Identify program vision, organization mission, and values · Identify stakeholder objectives and expectations · Assist relevant stakeholders to develop and sustain the documented program vision · Consult with stakeholders and confirm program vision is in line with the organization’s mission and values · Identify and manage differences in views and expectations · Attend to issues and concerns according to organizational policies and procedures · Identify and address threats to socially responsible practice within the program · Develop program socially responsible practice policies and procedures to guide team members to report breaches of socially responsible practice · Develop risk management plan and strategies · Establish behavioral expectations for constituent project managers
Your assessor will be looking for demonstrated evidence of your competency in the above.
You are required to address the following: · Task 2.1 Establish the program vision and environment
· Task 2.2 Manage risks
Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such. |
| What do I need to do to complete this task satisfactorily? | · submit the completed assessment tasks, according to instructions,
· complete the tasks with sufficient detail and professionally present them, · use your own words and reference sources appropriately, · meet the word count where required, · use the scenario provided, · use the templates provided where required, · for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, · if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
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| Specifications | You must deliver/participate in:
· Meeting with the program board (Role-Play) in week 2 of class
You must submit to GOALS
· <Add evidence list>
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| Resources and equipment | • Computer with Internet access
• Access to Microsoft Office suites or similar software • Learning material • Scenario for assessment as provided • Appendices as provided • Relevant policies and procedures as provided • Templates as provided
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| Re-submission opportunities | You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor before attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
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Complete the following activities:
Task 2.1 Establish program vision and environment
Formulate and negotiate the program vision with the program board.
Schedule a time with the trainer and assessor in week 2 of class to present and negotiate the program vision with the program board, played by a group of classmates (Role-Play).
The trainer and assessor will validate your participation in the meeting and provide feedback on how you led and facilitated it on the marking sheet meeting.
If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.
Duration: 15-20 minutes.
Before the meeting
Develop a program vision statement for the program. Document the vision statement in the space provided below.
| For the upcoming meeting, we have to develop a program vision statement for the programs. In the program vision statement, the customer, the products and service, or technology and the concern and the basic thing we required for this the program vision statement is in the written present not future tense, or its also summarised in the powerful phrase. And we have to achieve all these things like the computer with the internet and the access to Microsoft office suites or the similar software all this thing we dice in the meeting. And the meeting is done the 15 to 20 minutes(Solomon,2018). |
Explain how the program vision statement aligns with the organization’s mission and values.
(30-50 words)
| We have the program vision statement in includes the organization’s mission and the values also. And we have to achieve all these things like the computer with the internet and the access to Microsoft office suites or the similar software all this thing we dice in the meeting (Solomon,2018). |
Explain how you will support relevant stakeholders to develop and sustain the program vision in your role as Program Manager.
(30-50 words)
| For the stakeholders, we have to do the program with all types of roles the stakeholders the program vision. And we also have the role of the program manager. |
During the meeting
- Greet the program board
- Explain the aim of the meeting
- Illustrate the program and present the program vision statement
- Identify key stakeholder objectives and expectations. Document them using the table provided below:
| Stakeholder Group or Individual | Internal (I) External (E) | Role and responsibilities and interest/power in the program | Objectives
(1-2) |
Expectations |
| Example:
CEO |
I | · High level of decision-making power
· High level of organizational knowledge |
Achieve program benefits within timeframe and budget. | Be consulted on important matters.
Work alongside a competent program manager. |
| Claire Fourie – Executive Director and Program Sponsor | Internal | high to a low level in the organization
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Achieve the goals | Help to achieve goals |
| Program Board | Internal | Make the program for the organization | Responsivities | All satisfaction |
| Lambert Gosling – CFO | external | Profit of the organization | Achieve the goals within budget | Help to achieve goals |
| Marketing Team | external | Make the customers | Maximum profit | Help to achieve goals |
| HR Team | Internal | To manage all areas of the organization | Manage all members | Satisfaction |
| Event Teams | Internal | Give satisfaction | program vision | satisfaction |
| Customers | external | Give feedback | products and service | Quality |
- Negotiate the vision statement with the program board
- Promote a commitment to the vision statement
- Respect differences of opinion
- Identify and manage differences in views and expectations. Document the identified differences in views and expectations (2-3) and how you managed them during the meeting in the table provided below:
| Differences in views and expectations | How they were managed during the meeting
(20-40 words) |
| Goals achievement | Goals achievement can be managed by the manager and the employees(Mujtaba & Senathip,2020). |
| Listen to what they say | We can manage to don’t interrupt |
| Identify them and watch | We have the power to make a decision. |
- Use appropriate conventions and protocols to engage and interact with the board
- Use active listening and questioning techniques to confirm understanding
- Agree on any changes/refinements and finalize the vision statement
- Document the finalized program vision statement in the space provided below:
| Program vision statement: we have to develop a program vision statement for the programs. In the program vision statement, the customer, the products and service, or technology and the concern and the basic thing we required for this the program vision statement. The vision must be clear and the mission of the organization also be clear we have to develop the program for the vision or to develop the program vision statement for the programs. In the program vision statement, the customer (Mujtaba & Senathip,2020). |
- Explain how the vision statement aligns with the mission and values of the sponsoring organization
- Confirm how the vision statement aligns with the sponsoring organization’s mission and values with the program board. Document the outcome of the discussion in the space provided below:
| How the vision statement aligns with the mission and values of the sponsoring organization:the vision statement for the organization. we make the new program for the organization for the stakeholders, we have to do the program with all types of roles the stakeholders the program vision. And we also have the role of the program manager. |
- Discuss how you will support relevant stakeholders to sustain the program vision in your role as Program Manager. Confirm the approach in consultation with stakeholders and document it in the table provided below (3-4 approaches/activities):
| Approach | Outline
(20-40 words) |
| Lead with integrity | It is the most the basic and the integrity does not contain |
| Listen | The monitor over net promoter score, or we can also use the 360 peer reviews. |
| Work with team | It is the individuals or the groups that we have the internal in the organization. |
| Manage expectation | Keep the stakeholders differently and produce values regularly. |
- Develop a communication strategy to communicate and promote the program vision across the organization.
Use the communication matrix provided in Template 1.
(6-8 stakeholder groups or individuals)
Template 1 -Communication Matrix
| Stakeholder Group or Individual | Internal (I) External (E) | Role and responsibilities and interest/power in the program | Communication and engagement method | frequency |
| Example:
CEO |
I | · High level of decision-making power
· High level of organizationalknowledge |
Reinforce the program vision at meetings
Keep informed on program progress (status reports) |
Fortnightly meetings
Weekly reports |
| Suppliers | Internal | Prompt payment | Strategic or the tactic level | Develop service level |
| owners | Internal | Make sure the project aligns | High-level CEO | The national telecommunication |
| Investors | External | Ethical or respectful | By the email medium level(Holman, et al., 2018). | Driehaus capital management |
| Employees | Internal | The team achieve | Lower-level communication | Most important |
| Creditors | External | Provide information | By the email medium level | For product |
| Trade unions | External | Discuss members with the employee | Medium level | External management |
| Communities | Internal | Board of directors. | Medium level | Communication |
| Government agencies. | external | Providing services | High level | Policy |
Task 2.2 Manage risks
- Planning
Plan for socially responsible practice in the program. Address all the following:
- Determine and formulate explicit expectations for socially responsible practice in the program. (5-7)
| The plan of the socially responsible practice in the program, the plan has many things in it the social responsibility is a broad the concept that can take the many forms depending on the organization and the industry.The philanthropy or the volunteer efforts. In this program, we have the conscious hiring, or the, in summary, social experiences, socially responsible procurement, and sustainable transit (Holman, et al., 2018). |
- Communication
Write an email (Template 2) to the project managers’ team to communicate the explicit expectations for socially responsible practices.
Remind them of the importance of adhering to those practices and encourage them to promote them in their project teams.
The email text should be in grammatically correct English, written in an appropriate (polite, business-like) style.
(50-100 words)
Template 2 -Email
| Email to Project Managers’ team |
| To:project.managers.team@au.in |
| Cc: |
| Bcc: |
| Subject:communication |
| Date email is sent:20-04-2022 |
| Attachments: |
| Hello sir
we write this email to inform you of the communication of the explicit expectations for the socially responsible practices this is a very important thing for the organization and all the employees so please do this thing with the full of respite. For this thing, we give you some benefits on it. How the vision statement aligns with the mission and values of the sponsoring organization: the vision statement for the organization. we make the new program for the organization for the stakeholders. |
- Policy and procedures
Develop a high-level policy and procedures for individuals to safely report breaches of socially responsible practices within the program without fear of retaliation.
A policy must include, at a minimum:
- Title
- Purpose of the policy
- Scope of the policy
- Policy content with key performance indicators and high-level procedures
- Version control
Document the policy and procedures in the space provided below.
| Workplace Health and Safety Policy
The purpose of this policy is to save the worker from any kind of hazards. The scope of this policy is to spread the safety of everyone. The main key performance indicators are PPE Kits, Safety tools, and other important things which are included in the project. This is the 1st version for the controlling of the policy(Diawati, et al., 2019). |
- Address threats to socially responsible practices
Assume that the following ethical issues have occurred when managing the program.
Address the issues in your role as Program Manager.
| Scenarios | |
| A | You find out that one of your program team members conducts personal business during work hours |
| B | One of the project managers has taken credit for a team member’s work |
| C | A member of the program board asks you to employ a friend as a manager in your program team |
| D | You find out that one of the project managers is taking a ‘percentage – commission’ on each order placed with a specific supplier |
| E | The program board tells you that one of the project managers, a friend of yours, will be laid off at the end of the month. |
For each scenario:
- Detail what monitoring and control systems were applied to identify the issue
- Outline how each issue is addressed to ensure socially responsible practices are adhered to in the program.
| Scenario | Monitoring and control
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How the issue is addressed
(40-80 words/scenario) |
| A | With the help of a CCTV Camera | With the help of monitoring their working dairy and how much he completed its work in a single day. |
| B | By conducting surveys with other team members. | With the help of a proper survey with the teammates the actual person who is involved during the overall thing comes out. |
| C | Only a capable person is allowed to become a Manager | A proper skilled able person is allowed to become a manager and for this proper test has been conducted within the organization (Diawati, et al., 2019). |
| D | By properly figuring out with the help of proper documentation and recording it. | By properly figuring out with the help of proper documentation and recording it and understanding the overall situation. |
| E | By doing survey | With the help of a proper survey and manage it properly and then it would be done properly. |
- Develop a brief risk management plan
Develop a brief risk management plan to manage risks pertinent to :
- Socially responsible practices within the program
- Stakeholder expectation management
- Issue resolution management
(5-7 key risks in total)
Use the risk register below to document risk analysis and treatment:
| Risk | Risk description | Probability
(1-5) |
Impact
(1-5) |
Priority | Risk Management Strategy
(20-40 words) |
| Partiality in Organization | The managerhas performed partiality within the organization which distracts other employees. | 3 | 5 | 5 | Creating a group of proper employees and each employee needs to be equally treated. |
| Regular late login by the same employee | This will decrease the culture of the organization and for this proper management of the work is needed. | 4 | 4 | 4 | Proper policies are needed for every employee so in the future, no this kind of thing is generated and harms the organization. |
| Bad behaviors of the employee | The bad behavior of the employee will harm the organization in many other ways and also created a problem in various directions. | 2 | 3 | 3 | For this proper training and as well as proper punishment are provided to that employee of the organization. |
| Unskilled employee | Proper and skilled employees are the priority of any organization. | 5 | 4 | 5 | For this proper Human resources, interviews have been conducted for hiring the knowledgeable and appropriate employees within the organization. |
| Wasting the resources of the organization. | Not a single resource of the organization needs to be wastage and which harm the organization in any way. | 3 | 4 | 2 | For this proper training and seminar needs to be conducted so everyone will understand the importance of this thing. |
References
| Please include your references below:
Diawati, P., Paramarta, V., Pitoyo, D., Fitrio, T., &Mahrani, S. W. (2019). Challenges of implementing an employee management system for improving workplace management effectiveness. Journal of Environmental Treatment Techniques, 7, 1200-1203. Holman, D., Johnson, S., & O’Connor, E. (2018). Stress management interventions: Improving subjective psychological well-being in the workplace. In Handbook of well-being. DEF Publishers. Mujtaba, B. G., & Senathip, T. (2020). Workplace mobbing and the role of human resources management. Business Ethics and Leadership, 4(1), 17-34. Solomon, A. O. (2018). ADDED VALUE IN WORKPLACE MANAGEMENT A FOCUS ON WORKPLACE STRATEGY.
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