BSBOPS504 Manage Business Risk

STUDENT ASSESSMENT BOOKLET

BSB50120 Diploma of Business

(Business Operations)

BSB50420 Diploma of Leadership and Management

Student Name: _________________________________________________________

Student ID: ___________________________________________________

OVERALL UNIT – RECORD OF ASSESSMENT OUTCOMES:

This section records the outcome of each task/assessment requirement so that the final assessment outcome can be determined for BSBROPS504 Manage Business Risk.

Student must achieve a satisfactory outcome in each of the three (3) assessment tasks to be deemed competent in the unit. There is space to record up to three attempts at each assessment task.

A not satisfactory result for any discreet assessment task (after the student has had three attempts), will result in the student being deemed not yet competent.

Assessment Tasks	Unit Outcome
Assessment Tasks	Satisfactory (S) Not satisfactory (NS)Please note (N/A) where further attempts are not required		Date	Assessor initials
Assessment Task 1: Written Questions	Attempt 1
	Attempt 2
	Attempt 3
Assessment Task 2: Case Study/ Roleplay	Attempt 1
	Attempt 2
	Attempt 3
Assessment Task 3: Case Study/Monitoring Risk	Attempt 2
	Attempt 3
	Attempt 3
Final Assessment Results		Result (C/NYC)
BSBOPS504 Manage Business Risk		Competent □ Not Yet Competent □
Student Name:
Student ID:
Qualification: BSB50120 Diploma of Business (Business Operations) / BSB50420 Diploma of Leadership and Management
Does the student wish to appeal the result? □ YES □ NO
Assessor Name:
Assessor Signature: Date: / /

Assessment Plan

The following outlines the requirements of your final assessment for this unit. You are required to satisfactorily complete all tasks to demonstrate competency for this unit.

Your Trainer / Assessor will provide you with the due dates for each assessment task. Write them in the table below and keep a note of the due dates for your reference.

Assessment Requirements	Due date
1. Written Questions
2. Case Study/ Roleplay
3. Case Study/ Monitoring Risk

Agreement by the student

Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign

this before you start each assessment task.

Have you read and understood what is required of you in terms of assessment?

¨ Yes

Do you agree that the assessment process is clear?

¨ Yes

Do you understand your rights to appeal then decisions made in an assessment?

Do you have any special needs or considerations to be made for this assessment?

¨ No ¨ Yes

If yes, what are they?

¨ Yes

¨ No

Student Name: ______________________________________________________________________________________________

Student Signature: _____________________________________________________________ Date: ________________________
- Assessor Name: ______________________________________________________________________________________________
Assessor Signature: ____________________________________________________________ Date: ________________________
Assessor Note: If the student ticks ‘NO’ for any item except the reasonable adjustment, the assessor must not commence the assessment activity until the matter has been resolved and records of the resolution have been entered into the Student Management System (SMS).
If a student identifies any specific needs or considerations, assessors must provide a detailed record of how the situation was managed in the assessment outcome record for this assessment.

Version control
Version No.	Date		Dept.	Change
1.0	16/12/2020		Training	Original




Copyright Statement
© Copyright Clinton Institute
Disclaimer		All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, scanning, recording, or any information storage retrieval system without permission in writing from Clinton Institute. No patent liability is assumed with respect to the use of information used herein. While every effort has been taken in the preparation of this publication, the publisher and authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of information contained herein.

Contents

OVERALL UNIT – RECORD OF ASSESSMENT OUTCOMES: 2

Assessment Plan. 3

Contents. 5

Introduction. 6

Assessment Task Cover Sheet – Assessment Task 1. 11

Assessment Task 1: Written Questions. 13

Assessment Task Cover Sheet – Assessment Task 2. 19

Assessment Task 2: Case Study/ Roleplay. 21

Assessment Task Cover Sheet – Assessment Task 3. 41

Assessment Task 3: Case Study/ Monitoring Risk. 43

Introduction
Unit code	Title	Training Package
BSBOPS504	Manage business risk	Business Services Training Package

For further information regarding assessment criteria including-

Application of unit
Elements and performance criteria
Assessment requirements
Modification History
Performance Evidence
Knowledge Evidence
Assessment Conditions.

Please refer to: https://training.gov.au/Training/Details/BSBOPS504

Understanding Assessment Terminolgy

Describe: Give a detailed account by recounting, characterising, outline and relating, in sequence, an event, situation, theory or point.

Discuss/Explain: Clarify or elaborate on the facts. Focus on reasons how and why things happen or a why a particular point is important in the relevant context.

List: Using dot points, list a series of points, steps or stages that relate to the question.

Outline: Leaving out minor details, give an account of thing or a process outlining the main points of a topic.

Review: Provide a summary while analysing and commenting on the evidence, argument or other relevant points.

Summarise: Identify and interpret the most relevant features of a theory, discuss issue or detail, leaving out the finer details.

Develop: Involves the creation of the materials/activities/procedures to achieve the outcome. This is about designing and creating,

Implement: After materials/activities/procedures are developed, test all materials/procedures to determine if they are functional and appropriate for the intended audience.

Evaluate: ensures that the materials/activities/procedures achieve their desired goals and involves a detailed review including any recommendations for change and reasons.

Plagiarism

While cooperative effort and the sharing of information are encouraged, you must ensure your assignments and assessments are representative of your own effort, knowledge, and skills. You must not take the work of others and present it as your own. Plagiarism may result in the assignment/assessment being deemed to be “not yet competent” by the Trainer / Assessor.

Students accused more than once of academic misconduct, including plagiarism, may be dismissed or cancelled from their course at the discretion of the Clinton Institute Director of Studies.

Plagiarism can take several forms:

Quoting from a book or an article without acknowledging the source.
Handing in someone else’s work as your own.
Stealing and passing off another person’s words or ideas and claiming them as your own.
Giving incorrect information about the source of a quotation or idea.
Downloading information from the internet without acknowledging the source.
Copying a section of a book or article and submitting it as one’s own work.
Presenting as a new and original idea or produce something which was derived from an existing source .

Referencing Materials

If you are unfamiliar with how to reference, we recommend that you review http://www.citethisforme.com/harvard-referencing. Two types of citations are included:

In-text citations are used when directly quoting or paraphrasing a source. They are located in the body of the work and contain a fragment of the full citation. Depending on the source type, some Harvard Reference in-text citations may look something like this:
- “After that I lived like a young rajah in all the capitals of Europe…” (Fitzgerald, 2004).
Reference lists are located at the end of the work and display full citations for sources used in the assignment. Here is an example of a full citation for a book found in a Harvard Reference list:
- Fitzgerald, F. (2004). The great Gatsby. New York: Scribner.*
It is preferred that students utilises Harvard Style referencing. Generally, Harvard Reference List citations follow this format:
- Books: Last name, First Initial. (Year published). Title. City: Publisher, Page(s).
- Journals/publication: Last name, First initial. (Year published). Article title. Journal, Volume (Issue), Page(s).
- Websites: Website name, (Year published). Page title. [Online] Available at: URL [Accessed Day Mo. Year].

Understanding your results

The great thing with competency-based training is that you either deemed ‘competent’ (you can demonstrate the required skills and knowledge) or ‘not yet competent’ (at this time you haven’t been able to demonstrate required skills or knowledge). The key word is “YET”.

Your Trainer / Assessor will provide you with feedback on your assessments so that you know what you have done well in your assessment and what you need to improve upon or fix. An “NYC” result does not mean that you have failed and that is it – you have the opportunity to try again. It could be that one question in your assessment was deemed not yet satisfactory and this is the only question that will require review.

Assessment outcomes

Each assessment task will be given an outcome of either Satisfactory (S) or Not Yet Satisfactory (NYS). You must complete all tasks satisfactorily to achieve an overall outcome of Competent (C) for a unit. If one or more of tasks are assessed as not yet satisfactory, you will be given an overall outcome for the unit of Not Yet Competent (NYC).

You will be allowed up to two (2) reassessments attempts to complete each task and achieve a satisfactory outcome. You will be given a timeframe for resubmission and advised what you must include in the resubmission.

There is an Assessment Task # – Outcome Record incorporated within an Assessment Cover Sheet at the beginning of each discreet assessment activity. Assessors will complete the Outcome Record section for each assessment activity. The summary of the outcomes will be transferred to the Overall Unit – Record of Assessment Outcomeslocated on the reverse of the first page Cover sheet of this Student Assessment Booklet.

Assessors Note -the Overall Unit – Record of Assessment Outcomes will become the first page of the submitted work when completed (by reversing the first page Cover sheet of this Student Assessment Booklet)

Results legend

C	Competent	You have successfully completed unit and met the minimum competency criteria and demonstrated the required skills and knowledge.
NYC	Not Yet Competent	You have *not* met minimum competency criteria for the unit. Certain section/s require review due to not meeting the requirements and, therefore, your work is deemed not yet competent. Note: If you have had an initial assessment, a first reassessment and then a final reassessment, you will no longer have an opportunity to resubmit. You will receive a “NYC” and have to re-enrol in the unit.
S	Satisfactory	Individual assessment/question is satisfactory.
NYS	Not Satisfactory	Individual assessment/question is *not a* satisfactory result for a specific assessment activity.

Assessment attempts and resubmissions

You will have up to three (3) attempts to achieve a satisfactory outcome for each assessment. If after three (3) attempts you cannot achieve a satisfactory result for any assessment activity, the overall outcome with be Not Yet Competent (NYC) for the unit.

Resubmission

You will be given the opportunity to resubmit a Not Yet Satisfactory (NYS) assessment task up to two (2) times. Following the assessment outcome, you will be given appropriate feedback on previous attempt. This will enable you to have a total of three (3) attempts.

Timeframe

You will be provided with an appropriate timeframe by your trainer to resubmit your work. For example, you may be given 14 days to resubmit incorrect responses to written tasks or projects. Should you be required to complete a roleplay or presentation, your assessor will make an appointment time, which suits both of you.

Records

The Assessment Task # – Outcome Record at the start of each assessment activity, includes a space to record the details of any reattempts and resubmissions. Assessors must ensure that this is comprehensively detailed so that anybody reviewing the assessment record can tell exactly what occurred, when it occurred, how it occurred, who was involved and where any further evidence is located. Assessors must also make reference to ensuring that any reattempt or resubmission has been assessed in accordance with the model responses and performance descriptors included in the Assessor’s Marking Guide.

Assessment task cover sheet

At the beginning of each individual assessment task, you will find an Assessment Task Cover Sheet. Please fill out your student details on each cover Sheet and make sure you sign the student declaration.

Your assessor will complete the Outcome Record section and give you feedback about how well you went in each task. This will be written on the Assessment Task Cover Sheet.

Assessment appeals

You have the right to appeal an assessment decision. To make an appeal about an assessment decision, you must follow the process outlined in the Student Handbook.

Note that the Overall Unit – Record of Assessment Outcomes contains a section which says “Does the student wish to appeal the result? □YES□NO”

Assessors must ensure that the appropriate box is ticked, after conferring with the student if necessary..

Assessment Overview

This Student Assessment Booklet includes all your tasks for assessment of BSBOPS504 Manage Business Risk

About your assessments

There arethree(3) assessment tasks for this unit. You must satisfactorily complete all tasks to achieve competency for this unit.

Assessment Task	About this task
Assessment Task 1: Written Questions	You must correctly answer all six (6) questions to show that you understand the knowledge required of this unit.
Assessment Task 1: Written Questions	What to Submit · All completed questions.
Assessment Task 2:Case Study/ Roleplay	You are required to demonstrate your ability toobtain information relevant to business risk, to evaluate that risk and apply it to assist treatment of business risk.
Assessment Task 2:Case Study/ Roleplay	What to Submit · Activity 1: Case Study six (6) Questions · Activity 2: Develop a Risk Assessment Report · Activity 3: Conduct a Risk Management meeting (Roleplay) · Activity 4: Implement Risk Actin Plan (Email)
Assessment Task 3:Case Study/ Monitoring Risk	You are required to demonstrate your ability to monitor and evaluate risk processes and actin plans. You must correctly answer all four (4) questions to show that you understand the knowledge required of this unit.
Assessment Task 3:Case Study/ Monitoring Risk	What to Submit · All completed questions.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.

Instructions about submitting your work can be found at the beginning of each assessment task.

Make sure you photocopy your written activities before you submit them. Your assessor will put the documents you submit into your student file. These will not be returned to you.

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Assessment Task Cover Sheet – Assessment Task 1

Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.

Student Name:
Student ID:
Date of submission:
Qualification:	Diploma of Leadership and Management
Unit	BSBOPS504 Manage Business Risk

Student declaration

I <Insert your name>__________________________________________declare that this is my own work and:

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.

□ I have correctly referenced all resources and reference texts throughout these assessment tasks.

□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature:___________________________________________________________________________________________

Assessor to complete
Assessment requirements	Satisfactory/ Not satisfactory	Attempt (pls circle)
Written questions completed		1 2 3
Overall Outcome for Assessment Task 1:

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements

(if more space is required, continue on reverse of this page)

Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.

____________________________________________________________________________________________________________

Assessor Signature: ………………………………………………………………………………………Date: ………………./…………………/…………….

Assessor Name: ______________________________________________________________________________________________

*Authenticity Check*
Student Name:
Student ID:
Unit of Competency:
*Assessor Use Only*
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following): ¨ I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work. ¨ I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment.
AssessorSignature:		Date checked:

Assessment Task 1: Written Questions

Task summary:

You are required to answer all six (6) questions correctly in this task.

You will have thirty (30) minutes to complete this assessment

Resources and equipment required to complete this task

Student Leaner Guide for this Unit
Computer
Access to the Internet

Note: Clinton Institute provides students with access to a computer and internet

When and where do I complete this task?

This task is to be completed in the classroom. Your assessor will advise on the date and time of the assessment.

What do I need to submit and Do?

What do you need to do?	What evidence is required?
Answer all six(6) questions.	You will need to submit your answers to all six (6) questions.

Decision Making Rules

Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.

You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.

Instructions

This is an open book assessment – you can use your learning materials as reference.
You need to answer all questions correctly
You must answer the questions by writing in the space provided and/ or you may complete using softcopy tasks or templates electronically when provided.
If you need more space, you can use extra paper. Make sure you write on each extra piece of paper your name and the question number/s you are answering.

Assessor will tick either □ Satisfactory OR □ Not yet satisfactory for each question and sub-questions.

Assessment Task 1: Written Questions

To assist you in these questions, you may wish to access and review the following relevant legislation, regulations standards and codes;

Question 1

Outline below the purpose of risk management standards

The purpose of the risk management standard in the organization. This will help the company to come out from therisk accordance in with the organization for the company settlement. This also helps the company in its development(Guo, 2015).

Outcome for Question 1: □ Satisfactory OR □ Not yet satisfactory

Question 2

List the five (5) key elements of current risk standards.

1	Misunderstanding □ Satisfactory OR □ Not yet satisfactory
2	Miscommunication □ Satisfactory OR □ Not yet satisfactory
3	Risk appearance □ Satisfactory OR □ Not yet satisfactory
4	Project failure □ Satisfactory OR □ Not yet satisfactory
5	Internal risk □ Satisfactory OR □ Not yet satisfactory
Outcome for Question 2: □ Satisfactory OR □ Not yet satisfactory

Question 3

Outline the WHS legislation and regulations in relation to risk Management.

Outline of WHS Legislation

The safety of the workers and providing them a safe and healthy environment in the organization. This is the duty of the company to make sure to take the special care of the company members and their workers (Guo, 2015).

□ Satisfactory OR □ Not yet satisfactory

Outline of WHS Regulations

On the regular basis, they have to make sure to do the WorkSafe inspections. This will help the company to handle the consequence of the risk and minimize the risk in the organization. Therefore also, provide the duty of care to their employees.

□ Satisfactory OR □ Not yet satisfactory

Outcome for Question 3: □ Satisfactory OR □ Not yet satisfactory

Question 4

List below five (5) potential business risks and options to treat risk for each

Potential Business Risks

List a minimum of five (5)

Option to treat risk

Safety risk

The safety of the employees is an important thingto do in the organization.

□ Satisfactory OR □ Not yet satisfactory

Health risk

Their health is important for the company just

because these are the assets of the organization.

□ Satisfactory OR □ Not yet satisfactory

Finance risk

There might be a situation in the organization in

which they have to face the finance risk. They have

to make sure to make a backup plan for the

company’s security (Leoni, et al., 2015).

□ Satisfactory OR □ Not yet satisfactory

Business risk

Some competitors are present in the market and it

would be a risk for the business.

□ Satisfactory OR □ Not yet satisfactory

Equipment risk

Equipment failure may become a risk for the

The company as this will cause an accident in the

organization.

□ Satisfactory OR □ Not yet satisfactory

Outcome for Question 4: □ Satisfactory OR □ Not yet satisfactory

Question 5

List below three (3) tools you could use to assist in identifying risks within the businesses scope of operations.

1	Risk register □ Satisfactory OR □ Not yet satisfactory
2	SWOT analysis □ Satisfactory OR □ Not yet satisfactory
3	Risk report □ Satisfactory OR □ Not yet satisfactory
Outcome for Question 5: □ Satisfactory OR □ Not yet satisfactory

Question 6

List below three (3) techniques you could use to assist in identifying risks within the businesses scope of operations.

1	Analyzing the report Conducting the meetings □ Satisfactory OR □ Not yet satisfactory
2	Examine the work policy Calculate the risk management Check the risk register □ Satisfactory OR □ Not yet satisfactory
3	Handle the risk register Provide the training management to the staff members □ Satisfactory OR □ Not yet satisfactory
Outcome for Question 6: □ Satisfactory OR □ Not yet satisfactory

**** END OF ASSESSMENT TASK 1 ****

What do I need to hand in for this task?	Have I completed this?
Your answers to each question	o

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Assessment Task Cover Sheet – Assessment Task 2

Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.

Student Name:
Student ID:
Date of submission:
Qualification:	Diploma of Leadership and Management
Unit	BSBOPS504 Manage Business Risk

Student declaration

I <Insert your name>__________________________________________declare that this is my own work and:

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.

□ I have correctly referenced all resources and reference texts throughout these assessment tasks.

□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature:___________________________________________________________________________________________

Assessor to complete
Assessment requirements	Satisfactory/ Not satisfactory	Attempt (pls circle)
Activity 1: answers to all six (6) case study questions		1 2 3
Activity 2: complete a Risk Assessment Report		1 2 3
Activity 3: conduct a Risk Management meeting (Roleplay)		1 2 3
Activity 4: Implement Risk Action Plan via Email		1 2 3
Overall Outcome for Assessment Task 2:

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements

(if more space is required, continue on reverse of this page)

____________________________________________________________________________________________________________

Assessor Signature: ……………………………………………………………………………Date: ………………./…………………/…………….

Assessor Name: ______________________________________________________________________________________________

*Authenticity Check*
Student Name:
Student ID:
Unit of Competency:
*Assessor Use Only*
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following): ¨ I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work. ¨ I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment.
AssessorSignature:		Date checked:

Assessment Task 2: Case Study/ Roleplay

Task summary:

This assessment task is in four (4) parts.

Activity 1: You are required to answer all six (6) case study questions

Activity 2: You are required to complete a Risk Assessment Report

Activity 3: You are required to conduct a Risk Management meeting (roleplay)

Activity 4: You are required to Implement Risk Action Plan via Email

You will have six (6) hours to complete this assessment, which may be undertaken in more than one session.

Resources and equipment required to complete this assessment

Computer and Microsoft Office/ Email
Access to the internet
Meeting space
Handout -Coffee Bags Café Risk Management Policy & Procedure

Note: Clinton Institute will provide all the forementioned to complete this assessment

When and where do I complete this task?

This task is to be completed in the classroom. Your assessor will advise on the date(s) and time(s) of the assessment.

What do I need to submit and Do?

What do you need to do?	What evidence is required?
Activity 1:Complete all six (6) case study questions	Completed six (6) questions
Activity 2:Complete a Risk Assessment report with Action Plan	Risk Assessment Report with Action Plan
Activity 3:Facilitate a risk management meeting where you present your Report and Action Plan	Nothing, however your assessor will complete an observation checklist.
Activity 4:Implement Risk Action Plan, by developing an email to staff	Email with Revised Actin Plan attached

Decision Making Rules

You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.

Assessment Task 2: Case Study/ Roleplay

Students Instructions:

Case Study – Background Information

You have recently been employed as the Operations Manager of Coffee Bags Café. Coffee Bags is a well-known local brand and has five (5) store locations, with a reputation for quality and well trained/ qualified staff. In an attempt to expand the company reach, Coffee Bags Café is planning to launch its new mobile food truck, which is being set up to service special events (public & private) with premium coffee and patisserie items.

It is Thursday, and you have a conversation with David (the owner) and Tom (the mobile food truck operator), they both expressed concern for the trucks refrigerator. It is second-hand and is not consistently maintaining the required temperature of 4 degrees.

The mobile food truck has its first event scheduled this coming Saturday, for a private function which was booked six (6) weeks ago. Coffee Bags Café has confirmed the booking and expected payment in full last week.

David has booked the trucks refrigerator in for a service with “Cold as ice Pty. Ltd”, but unfortunately they are unable to look at it before Tuesday next week, due to their large current workload (3 days after the launch).

Tom also raised concerns, that the cash draw lock is broken and the assistant staff member Carol, who was booked for Saturdays event has taken ill with gastro.

The signwriting company “It’s a Sign Pty. Ltd.” are still finishing the sign writing on the truck. The truck was due to be finished and delivered yesterday, but David has not heard from them.

The owner (David) requested that you conduct a full risk assessment on the new Coffee Bag Cafés mobile food truck as one of your first duties as manager, before scheduled commencement of operations on Saturday.

Activity 1

Complete the following Case Study Questions

Question 1a

Access and review the Handout – Coffee Bag’s Café Risk Management Policy & Procedure and outline the four (4) Steps identified to achieving better practice in the management of risks that threaten to adversely impact on Coffee Bags Café’s functions, objectives, operations, assets, staff, customers or members of the public.

1	Assess risk □ Satisfactory OR □ Not yet satisfactory
2	Review controls □ Satisfactory OR □ Not yet satisfactory
3	Control risks □ Satisfactory OR □ Not yet satisfactory
4	Identify hazards □ Satisfactory OR □ Not yet satisfactory
Outcome for Question 1a: □ Satisfactory OR □ Not yet satisfactory

Question 1b

According to the Coffee Bag’s Café Risk Management Policy & Procedure, under section “How to Keep Records”; where are all risk management documentation stored?

The risk management documentation stored. Its records can be to prove in the compliance and the avoid There might be a situation in the organization in which they have to face the finance risk. They have to make sure to make a backup plan for the company’s security It is in the coffee bag’s café A Drive

□ Satisfactory OR □ Not yet satisfactory

Overall Outcome for Question 1: □ Satisfactory OR □ Not yet satisfactory

Question 2a

Outline below the determined scope for the risk assessment you have been delegated to undertake.

For the risk assessment I have been delegated it is the mobile food truck risks. Equipment failure may become a risk for the The company as this will cause an accident in the organization.

□ Satisfactory OR □ Not yet satisfactory

Question 2b

Use the internet to research potential risks that may apply to the risk assessment scope. List a minimum of ten (10)

1	General wear and tear □ Satisfactory OR □ Not yet satisfactory
2	Wind damage □ Satisfactory OR □ Not yet satisfactory
3	Smoke inhalation □ Satisfactory OR □ Not yet satisfactory
4	Electrical breakdown □ Satisfactory OR □ Not yet satisfactory
5	Injury from heavy lifting □ Satisfactory OR □ Not yet satisfactory
6	Staff downtime □ Satisfactory OR □ Not yet satisfactory
7	Food safety/contamination □ Satisfactory OR □ Not yet satisfactory
8	trips □ Satisfactory OR □ Not yet satisfactory
9	Staff downtime □ Satisfactory OR □ Not yet satisfactory
10	Driver safety Satisfactory OR □ Not yet satisfactory
Overall Outcome for Question 2: □ Satisfactory OR □ Not yet satisfactory

Question 3

In relation to the new mobile food truck, identify below two (2) internal and two (2) external stakeholders and their potential issues around risk

		Stakeholders	Stakeholder Issues
Internal	1	Coffee bag’s Pty Ltd	Repetitional damage to booking, sign waiting to be completed before.Equipment failure may become a risk for the company as this will cause an accident in the organization. □ Satisfactory OR □ Not yet satisfactory
Internal	2	David	Food spoilage, unwell staff.Their health is important for the company just because these are the assets of the organization □ Satisfactory OR □ Not yet satisfactory
External	1	Council	Compliance, no service for the event. Their health is important for the company just because these are the assets of the organization □ Satisfactory OR □ Not yet satisfactory
External	2	Government	Until next Tuesday, the large current workload, Equipment failure may become a risk for the The company as this will cause an accident in the organization. □ Satisfactory OR □ Not yet satisfactory
Overall Outcome for Question 3:□ Satisfactory OR □ Not yet satisfactory

Question 4

Complete a PESTEL Analysis below on the new mobile food truck business

Political

Economical

Social

Technological

Environmental

Legal

Trade restrictions fiscal policy funding grants and the initiations

Interest rates exchange rates financing capabilities

Population growth health consciousness

Producing goods and the services maturity of technologies

Environmental legislation geographical location

Competitive legislation health & safety equal opportunity

Tax policy labor laws terrorism and militaryProducing goods and the services maturity of technologies

Exchange rates interstate taxes wages ratesEnvironmental legislation geographical location

Health consciousness demographics industrial Competitive legislation health & safety equal opportunity

Communication with target markets Disposable income of businesses

The potential return on investment (ROL)

Foreign trade policy political statistics government policy

Safety standards labor laws Disposable income of businesses

Foreign trade policy political statistics government policy

Disposable income of businesses

Organizational image

Communication with target markets

Population growth health consciousness

Increased training to use innovation

funding grants and the initiations

The decline of raw materials

Product labelingTax policy labor laws terrorism and military Producing goods and the services maturity of technologies

□Satisfactory OR □Not yet satisfactory

Outcome for Question 4: □ Satisfactory OR □ Not yet satisfactory

Question 5

Review the current strengths and weaknesses of the mobile food truck business. List below a minimum of four (4) Strengths and four (4) weaknesses.

#	Strengths	Weaknesses
1	Qualified staff □ Satisfactory OR □ Not yet satisfactory	Staff unwell □ Satisfactory OR □ Not yet satisfactory
2	Reputation for quality □ Satisfactory OR □ Not yet satisfactory	Truck not back from a signwriter □ Satisfactory OR □ Not yet satisfactory
3	Existing known brand □ Satisfactory OR □ Not yet satisfactory	Broken cash draw □ Satisfactory OR □ Not yet satisfactory
4	Assess to well-trained staff □ Satisfactory OR □ Not yet satisfactory	Refrigeration issues □ Satisfactory OR □ Not yet satisfactory
Overall Outcome for Question 5:□ Satisfactory OR □ Not yet satisfactory

Question 6

Determine and list below five (5) critical success factors/ goals/ objectives for the mobile food truck.

1	Leadership □ Satisfactory OR □ Not yet satisfactory
2	Continuous improvement □ Satisfactory OR □ Not yet satisfactory
3	Operation/processes □ Satisfactory OR □ Not yet satisfactory
4	Decision making □ Satisfactory OR □ Not yet satisfactory
5	Efficient production □ Satisfactory OR □ Not yet satisfactory
Overall Outcome for Question 6: □Satisfactory OR □ Not yet satisfactory

Activity 2

Develop a Draft Risk Assessment Report & Action Plan

Using the template following, complete a risk Assessment on the mobile food truck business, ensuring you identify, evaluate and propose a strategy to eliminate or mitigate a minimum of ten (10) business risks.

RISK ASSESSMENT REPORT

Company Name:

Coffee Bags Café

Likelihood	Consequence
			Minor	Moderate	Significant	Major	Catastrophic
			1	2	3	4	5
	Rare	1	1	2	3	4	5
	Unlikely	2	1	4	6	8	10
	Moderate	3	1	6	9	12	15
	Likely	4	1	8	12	16	20
	Almost Certain	5	1	10	15	20	25

Department:

Mobile Food Truck

Report Prepared by:

Date:

Risk Assessment Rating:

(Likelihood) x (Consequence) = (Risk Rating)

Example: 3 x 4 = (Risk Rating) 12

STEP 1 Identify associated business risks, assess likelihood of risks occurring, assess consequence if risk occurs, determine the risk rating by evaluating/ calculating the following: (Likelihood) x (Consequence) = (Risk Rating)
#	Identified Potential Risk Identify potential risk below	Likelihood (1-5)	Consequence (1-5)	Risk Rating (1-25)	Strategy to Treat Potential Risk Identify a strategy to eliminate or mitigate potential risk
1	Burglary Money theft Stock theft Shrinkage theft (Armstrong, 2012).	1-3	1-4	1-12	Develop policy and procedures Identify target demographic Training for staff
2	Opportunities not identified so many other foods no demand for coffee demography not identified	1-3	1-4	1-12	Develop policy and procedures Keep truck clean and tidy Conduct marketing audit Maintain high standards of research
3	Dirty truck Marketing too expensive Marketing not effective Social media is not maintained Negative reviews	1-3	1-4	1-12	Develop policy and procedures Product development Maintain for staff Product for staff Staff to maintain certificates
4	Over ordering under ordering money theft procedures not following quality of service quality of product the price point is too low the price point is too high	1-3	1-3	1-9	Staff to maintain a certificate Recruitment of staff Introduce dress code (Armstrong, 2012). Develop policy and procedures
5	Staff recruitment Staff availability Staff training Enough staff to maintain optimum Customers service levels Staff does not present well	1-3	1-3	1-15	Develop policy and procedures Conduct an audit to maintain the permit Ensure legislation adheres too
6	Fines License Legislation Requirements permits	1-3	1-4	1-12	Follow food safety processes Training for staff Hold insurance Develop policy and procedures
7	Food contamination Food not washing Food expired Cross-contamination	1-3	1-5	1-12	Develop policy and procedures Hold insurance Training for staff Staff must wear PPE (Armstrong, 2012).
8	Slips Trips Fails Cuts Injury from heavy	1-3	1-3	1-12	Develop policy and procedures Training for staff Hold insurance Carry spare tyre
9	Damage to truck Truck vandalized Ran out of petrol General wear and tear Flat tire	1-3	1-3	1-9	Develop policy and procedures Conduct an audit to maintain the permit Ensure legislation adheres too Follow food safety processes Training for staff Hold insurance Develop policy and procedures
10	Flood Wind damage Hail damage Fire	1-2	1-4	1-8	Hold insurance Develop policy and procedures Have a set of chains in the truck Develop policy and procedures Conduct an audit to maintain the permit Ensure legislation adheres too

STEP 2 Complete the ACTION PLAN* and prioritise treatment of risks based on individual risk rating: highest – lowest*
Priority #	Identified Potential Risk Identify potential risk below	Risk Rating List in priority order Highest – Lowest	Action to be Taken Outline the required action to be taken to implement strategy to eliminate or mitigate identified risk	Responsibility Identify who is responsible	Timeframe Identify due date for completion of required action
1	Burglary Money theft Stock theft Shrinkage theft(Lin et al., 2018).	*1-3*	Develop policy and procedure Conduct audit(Cooperrrider, 2012).	David Operations manager	todays
2	Opportunities not identified so many other foods no demand for coffee demography not identified	1-3	Facilitate staff training Equipment maintenance /servicing	Tom	Thursday
3	Dirty truck Marketing too expensive Marketing not effective Social media is not maintained Negative reviews	1-3	Recruitment of staff Marketing activity	Food truck operator	Friday
4	Over ordering under ordering money theft procedures not following quality of service quality of product the price point is too low the price point is too high	1-3	Source alternative service providers. Develop policy and procedures Identify target demographic Training for staff (Cooperrrider, 2012).	Coffee bag’s cafe staff member	Before Saturday
5	Staff recruitment Staff availability Staff training Enough staff to maintain optimum Customers service levels The staff does not present well	1-3	Develop policy and procedures Hold insurance Carry spare tyre Parkin secure location	Owner	1 week
6	Fines License Legislation Requirements Permit Opportunities not identified so many other foods no demand for coffee demography not identified	1-3	Develop policy and procedures Hold insurance Training for staff Introduce dress code Develop policy and procedures	1-12	3 week
7	Food contamination Food not washing Food expired Cross-contamination	1-3	Staff to maintain a certificate Recruitment of staff Introduce dress code Develop policy and procedures	1-9	1 month
8	Slips Trips Fails Cuts Injury from heavy	1-3	Hold insurance Develop policy and procedures Have a set of chains in the truck Staff to maintain a certificate Recruitment of staff	1-12	3 months (Lin et al., 2018).
9	Damage to truck Truck vandalized Ran out of petrol General wear and tear Flat tire	1-3	Develop policy and procedures Keep truck clean and tidy Conduct marketing audit Maintain high standards of research	Operations manager	5 months
10	Flood Wind damage Hail damage Fire	1-3	Develop policy and procedure Conduct audit(Lin et al., 2018).	Food truck operator	6 months

Activity 3

Risk Management Meeting with stakeholders (Roleplay)

For this task, you are required to discuss risk management processes and present your Risk Assessment Report with proposed Action Plan for support. During the meeting you must:

Discuss the risk management processes and outline your Risk Assessment &proposed Action Plan
Use questioning and listening to elicit opinions, and to confirm and clarify understanding
Consult stakeholders, and request input into the risks identified and if that needs to be amended (invite stakeholders to assist in the identification of risks.
Use digital technology to access information, to assist in communication
Obtain support for risk management activities proposed in the Action Plan

Your assessor will play the role of David (the owner) and ask another student (not being assessed during this simulated meeting), to play the role of Tom.

Roleplay Cast:

As a minimum the following individuals will be at the meeting;

David: Owner (Assessor)
Tom: Food Truck Operator (Classmates)

General instructions for all role players include:

Participate in/ acknowledge information provided

The other participants will be provided with a general script for each role to be played.

Date- 24-04-2022

Time-10:00 am

Duration- 10 to 15 min

Agenda- Obtain support for risk management

Attendees- Owner and food truck operator

Place- zoom application

David- good morning.

Tom- good morning, sir

David- We have to take some risk management processes for the coffee bagsand the action plan we have to implement in all types of food.

Tom- okay sir we all support an organization.

David- thank you for the support with you all we do it as soon as possible

Tom- okay sir,

David- if you have some questions, you can ask me. And any solution of the problems we can do it.

Tom- okay sir.

David- thank you, have a good day.

RISK MANAGEMENT MEETING with Stakeholders

Roleplay Observation Checklist

Name of student being assessed (Chair):
Location of meeting:
Name of Assessor: Roleplay as David- business owner
Other roles played:		Tom
Assessors are to write “S” or “NYS” for each line item (row). If the student gets the item correct on the first attempt, the second and third attempt columns do not have to be completed. If a student gets the item correct on the second attempt, there will be a “NYS” on the first attempt, a “S” on the second attempt and the third attempt will be left blank. Students are allowed a total of three attempts. *Note that to obtain a satisfactory outcome for this assessment activity, students must achieve a satisfactory outcome for every line item and each sub point.*
Date:
Did the Student:			Attempt 1	Attempt 2	Attempt 3
A)	Discuss the risk management processes and outline your Risk Assessment & proposed Action Plan		Identify the risk	analysis	Monitor the risk
B)	Use listening and questioning to elicit the views of other and to clarify understanding.		Active listening	informational	Appreciative listening
C)	Consult stakeholders, and request input into the risks identified and if that needs to be amended (invite stakeholders to assist in the identification of risks.		Shareholders	customers	suppliers
D)	Use digital technology to access information, to assist in communication		radio	television	Internet
E)	Obtain support for risk management activities proposed in the Action Plan		Continuously monitor risks	Identify potential risks	Assign ownership

Outcome for Task: □ Satisfactory OR □ Not yet satisfactory
Assessors Comments (Assessors must insert a comment to explain any instance where a student does not achieve a satisfactory outcome for a specific item).

Assessors Signature:		Date:

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Activity 4

Implement Risk Action Plan (Email)

Your assessor will provide an email address to you, so you can submit this assessment activity.

For this task, you are required to communicate risk processes to relevant parties, by implementing the revised Action Plan which includes the additional activity requested by David, the business owner.

Write an email to relevant staff, advising them of the following:

Implementation of the risk Action Plan
Outline how the risk management documentation will be stored in accordance with the organisational policy & Procedure. Access Handout – Coffee Bags Café Risk Management Policy & Procedure (Name the location in which you have appropriately stored the risk management documents)
Attach a copy of the final version of the Action Plan

You must send your email your, to the email address your assessor nominates and print a copy of the email and attachment and also submit in hard copy.

***insert a copy of your email here***

To:Dear coffee bag’s café staff

Date: 24-04-2022

Subject: the final version of the action plan

Sir.

The action plan in which we include the additional activity agreed upon or in the implementation of the action plan will be announced in this soon. And the all-risk management documentation is stored in the coffee bag’s café in a drive or all staff use, if you have some queries inform me.

Thank you

****END OF ASSESSMENT TASK 2****

What do I need to hand in for this task?	Have I completed this?
Activity 1: Completed Six (6) Questions	o
Activity 2: Risk Assessment Report	o
Activity 4: Email to Staff	o

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Assessment Task Cover Sheet – Assessment Task 3

Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.

Student Name:
Student ID:
Date of submission:
Qualification:	Diploma of Leadership and Management
Unit	BSBOPS504 Manage Business Risk

Student declaration

I <Insert your name>__________________________________________declare that this is my own work and:

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.

□ I have correctly referenced all resources and reference texts throughout these assessment tasks.

□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature:___________________________________________________________________________________________

Assessor to complete
Assessment requirements	Satisfactory/ Not satisfactory	Attempt (pls circle)
All four (4) questions completed		1 2 3
Overall Outcome for Assessment Task 3:

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements

(if more space is required, continue on reverse of this page)

____________________________________________________________________________________________________________

Assessor Signature: ………………………………………………………………………………Date: ………………./…………………/…………….

Assessor Name: ______________________________________________________________________________________________

*Authenticity Check*
Student Name:
Student ID:
Unit of Competency:
*Assessor Use Only*
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following): ¨ I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work. ¨ I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment.
Assess or Signature:		Date checked:

Assessment Task 3: Case Study/ Monitoring Risk

Task summary:

You are required to answer all four (4) questions correctly in this task.

You will have thirty (30) minutes to complete this assessment

Resources and equipment required to complete this assessment

Student Leaner Guide for this Unit
Computer
Access to the Internet

Note: Clinton Institute provides students with access to a computer and internet

When and where do I complete this task?

This task is to be completed in the classroom. Your assessor will advise on the date and time of the assessment.

What do I need to submit and do?

What you need to do:	What evidence is required:
Answer all four (4) questions.	You will need to submit your answers to all four (4) questions.

Decision Making Rules

You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.

Instructions

This is an open book assessment – you can use your learning materials as reference.
You need to answer all four (4) questions correctly
You must answer the questions by writing in the space provided and/ or you may complete using softcopy tasks or templates electronically when provided.
If you need more space, you can use extra paper. Make sure you write on each extra piece of paper your name and the question number/s you are answering.

Assessor will tick either □ Satisfactory OR □ Not yet satisfactory for each question and sub-questions.

Assessment Task 3: Case Study/ Monitoring Risk

Case Study – Background Information

You are the Risk Manager for a licensed restaurant chain “Food Star” and recently implemented an Action Plan after conducting a Risk Assessment on the businesses operation in each location.

Everything appears to be going well, except in one (1) location “Riverside”. You have noticed on review, that the only location that has not completed the required Action Plan and uploaded supporting documents is “Riverside”.

You visit Riverside to monitor and evaluate the Action Plan and risk management processes.

On arrival you meet with the location Manager (Karen), to seek answers as to why the Action Plan documentation had not been uploaded as required and feedback on the Action Plan and risk management processes.

Karen informs you that she had intention to complete the Action Plan, and had started the process when she was interrupted and hasn’t found the time to revisit it.

On investigate you discover that she had completed five (5) of the required actions, but failed to upload supporting documents and complete the action sign-off for each action. You assist she to complete the upload and sign –off, but there are two (2) outstanding actions remaining.

Karen also told you that she believes that having to complete the Action Plan it is a waste of time and that she is far too busy to have the luxury to indulge in such activities.

Remaining actions on the Riverside Action Plan, are as followed:

Riverside Action Plan

Identified Risk

Action to be Taken

Responsibility

Timeframe

Completed

(Sign – off)

All required staff may not hold an RSA qualification

Conduct staff audit

· identify any staff without a current RSA

· Identify staff with an RSA which is 3 years or older

· Staff without RSA must obtain and shifts on hold until obtained

· Staff with RSA 3 years or older to undertake online refresher course immediately.

Location Manager: Karen

1 week

(Overdue)

All required staff may not hold a Food Handlers Certificate

Conduct staff audit

· identify any staff without a food handlers Certificate

· Staff without a Food Handlers Certificate must obtain and shifts on hold until obtained

Location Manager: Karen

1 week

(Overdue)

You suspect Karen’s animated response to the remaining two (2) action items, may be the result of prior knowledge that someone or some staff members have knowingly not complied with this requirement, and suspect Karen is trying to hide it by making excuses to not conduct the required audit.

Answer the following Case Study Questions-

Question 1

Outline what you should do as Risk Manager in this circumstance

During this situation as the risk manager of the organization. I have to conduct the staff meeting

and provide the training. This is the main thing to do and for this have to convince Karen to do the

audit of the work and the staff member& working procedures. This will help the company to

identify the issue in the organization (Iansiti, et al., 2020).

□Satisfactory OR□Not yet satisfactory

Question 2 s

On completion of the staff audit, what two (2) things should you do to maintain the required documentation

The details of the action plan and risk register of the organization two are the maindocuments that are required. During the staff auditing with the help of this, they will getbetter deliveries.

□Satisfactory OR□Not yet satisfactory

Risk measurement and the working policy procedures of the organization. This willdescribe the company& internal and external changes.

□Satisfactory OR□Not yet satisfactory

Overall Outcome for Question 2: □ Satisfactory OR □ Not yet satisfactory

Question 3

In the event it is discovered that a number of staff did not in fact hold an RSA and serving alcohol, is the company in breach of legislation and if so, which legislation has been breached?

According to this event, the company has the right to breach the legislation and it would be the

Liquor Act 2010. Due to this legislation, the company member and the staff will have no

permission to drink and serve the alcohol during the business event.

Question 4

Outline what action you would recommend, to avoid this happening again in the future

The training would be provided to the Karen and explain to them the importance of this training in the organization. This will help the organization handle the risk management and impose the consequence on the organization. This will also, provide the advice to handle these things in the future. It will help the company to manage and correctly perform the activity(Choi, et al., 2016).

****END OF ASSESSMENT TASK 3 ****

What do I need to hand in for this task?	Have I completed this?
All four (4) questions answered correctly	o

References

Armstrong, T. (2012). Their Strengths. Educational Leadership, 691, 692.

Choi, T. M., Chan, H. K., & Yue, X. (2016). Recent development in big data analytics for businessoperations and risk management. IEEE transactions on cybernetics, 47(1), 81-92.

Cooperrrider, D. L. (2012). The concentration effect of strengths. Organizational Dynamics, 41(2), 106.

Guo, L. (2015). Implementation of a risk management plan in a hospital operatingroom. International Journal of Nursing Sciences, 2(4), 348-354.

Iansiti, M., & Lakhani, K. R. (2020). Competing in the age of AI: strategy and leadership whenalgorithms and networks run the world. Harvard Business Press.

Leoni, E., Dallolio, L., Stagni, F., Sanna, T., D'Alessandro, G., & Piana, G. (2015). Impact of a riskmanagement plan on Legionella contamination of dental unit water. International journal environmental research and public health, 12(3), 2344-2358.

Lin, J. S., Evans, C. V., Johnson, E., Redmond, N., Coppola, E. L., & Smith, N. (2018). Nontraditional risk factors in cardiovascular disease risk assessment: updated evidence report and systematic review for the US Preventive Services Task Force. Jama, 320(3), 281-297.

Nordberg, G. F., Bernard, A., Diamond, G. L., Duffus, J. H., Illing, P., Nordberg, M., … & Skerfving, S. (2018). Risk assessment of effects of cadmium on human health (IUPAC Technical Report). Pure and Applied Chemistry, 90(4), 755-808.