BSBMGT516 Continuous Improvement

BSBMGT516 Continuous Improvement

 

 

 

 

 

 

 

 

 

 

 

BSBMGT516 Continuous Improvement

Contents

Assessment 1. 3

Assessment 2. 5

Assessment 3. 11

References. 12

 

Assessment 1

A ) short report

According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

The importance of the sustainability policy will be described in the organization if the company gets the positive result in their working policy and they will this helps the organization to get the continuous improvement in their organization (Joung, et al., 2018). The motive behind the organization to get the continuous improvement in the company is the reason of the changes will be done in the company this means they implement the new policy in the company for their organization better future and the innovative ideas. If the company implements the sustainability policy in the organization for a period and after the period over company gets the positive feedback from the market this describes their policy settlement and implementation will be done in the right direction. As the organization, Woolworth implements the sustainability policy for the year 2025 and they want to increase their sales range and implement the three new pillars of the workshops of their brand in the market to increase the customer range of the company (Joung, et al.,2018). The company getting positive feedback and there is an increment in their sales this describes the importance of the sustainability policy in the organization and the continuous improvement of the organization in the market.

B ) Coaching

As the organization wants to implement the new working policy in the organization to improve the working environment and change the working style of the organization. This will help the company to get better and more attractive deals and this will make the names of the company in the market that will improve and develop more customers engage with the company. The Woolworth organization has to first implement the plan and after that, they have to divide it into the team and the team members, and then they have to give check their working report and the working policy of the company after a period (McLean, et al.,2017). If the organization manager gets positive feedback then this describes the sustainability policy development is done in the company is better for the organization. If the company receives negative feedback then they have to change the working policy according to the company demand the lack points of the company after modifying them and the team leader has to provide the coaching to their team members according to their working report. The coaching session will be done for a week after the sustainability policy announcement in the organization (McLean, et al.,2017).

C ) Mentoring

A team leader mentoring is an important thing in the organization because this makes an impact on the team members to motivate them and give their best in the organization. During the session of the sustainability policy development in the organization, this is the duty of the company to take out the best result and better quality of the works from their employees. In this session mentoring helps the company to get better and positive results from the organization and their subordinates. This has been very clear that the company members and the team members need monitoring for their work and polishing of their work skills (Singh, 2015).

Assessment 2

  1. A) Continuous improvement : According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

Woolworth is an organization that has already established a space in the market and they gain a lot of amount of popularity and the customers will already know about their organization. As the organization introduces their sustainability plan because they want to create a message for the environment and in favor of the society and it wants to spread a message for the plants and the animal to make an impact on the society and gain more attention in the market or the international market. As the motive of their sustainability policy is to give and present a better tomorrow and match with the needs of the people and the customer demand to get more sales as the organization is going to represent their product into 100% of the green sustainability (Shen, 2018).

Woolworth is the organization that produces the nature and introduces the various types of technology in their organization to reduce the wastage of time and present the better quality of the products in the market to maintain their regular customer contingency and gain more and more new customers for their companies better improvement in the market. As the organization is running different types of projects in their organization but their project is related to the nature and the infrastructure of the goods and better quality of the products. Woolworth is an organization that has a variety of products and their delivers available in the company or the market these varieties will attract the customers towards their companies and better improvement in the organization. There are the products that are divided into their preferences and their storing quality or their expiry dates that play an important role in the market. As the organization manufactures dairy products so these products have a limited stage of availability because these products have the chance of getting expired and this makes an impact on the company image negatively (Shen, 2018). According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

Woolworth is an organization that interacts with their customer’s needs and provides them with better quality products also, they are increasing their delivery timings for the better and the innovates opportunities in the organization. These are the trends that increase the company and development the organization into industry areas as they operate the business policy in the organization. As the organization requires continuous improvement in the market and the company they have to implement new types of working policies and improve the working environment of the organization to get better and more innovative results from the organization (Singh, 2015). As the company has to give their best in the market they have to makes the policy and provide the training to the company employees for the positive and the good level of the feedback. A continuous level of improvement in the organization develops the various types of working policy in the market and thus maintain the fluctuation in the company that is related to the work and this is better for the organization employees because this helps in reducing their stress.

  1. B) Continuous improvement policy

E-OfficeWorx

Continuous Improvement Policy

Purpose

According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

The importance of the continuous improvement policy in the organization is to maintain the rotation of the work in the company and the member of the organization can get the opportunity to learn differently and the various types of skills and styles. Also, the techniques for the better and the innovative development of the organization. this is the purpose of the continuous improvement policy in the organization (Omotayo, et al., 2019).

Scope

The scope of the organization is to get better and the positive feedback of the company from the market to make sure the organization getting better and the service provided by the organization in the market is getting better for the organization. the organization wants to reach a high level in the market to get better and innovative ideas from their subordinates and this is the company developing the continuous improvement policy in the organization. as the reason behind this, they make sure that their company provides a better amount of the services to their employees.

Continuous improvement principles

The principles that are followed by the organization for the continuous improvement in the organization are they have to follow the trend.

Adopt the trend and run the organization with that.

Develop the different types of skills and generate the skills in the working policy.

Also, give birth to innovation these are the principles in the continuous improvement policy.

 

Continuous improvement model and implementation

Every organization have their role and model and based on their working quality they implement their working policy plan in the organization because they are inspired by them. Before the organization develops the new working policy in the organization to make continuous improvement in the organization so they set their model and after that, they do another process.

 

Tools to support the continuous improvement process

during this working session as the organization has to support the conscious improvement policy, they have to examine the previous working process documents of the team members and the subordinates, and based on these they have to put new tools and techniques in the organization.

 

Strategies for encouraging staff to participate in continuous improvement decision-making.

As the manager of the organization and the Woolworth organization that is work on the international level and have the different kinds of working varieties and the policy and they have to deal with a large amount of the customers and handle the problems and the other situation in the company. they have to build the strategies based on the customer demand and the working policy requirement in the organization.

 

Processes for communicating the continuous improvement processes and outcomes

The organization has to make the plan based on the previous record and then they have to give the presentation to the organization stakeholders to get their point of view on the company policy and after their approval, they discuss the better and positive outcomes from the plan before accepting the policy in the organization.

 

Responsibilities

The organization manager of all the departments and the stakeholders of the company and the other members of the organization have the responsibility to implement the continuous policy in the organization.

  1. D) research notes

E-OfficeWorx Continuous Improvement

   Research notes

 

Benefits of continuous improvement

 

The benefits of the continuous level of improvement in the organization are to get the positive and improve the working skills of the organization members and the team members of the company. the organization reaches the level of achievement as they have developed the new working policy and make a better and more innovative environment in the organization (Omotayo, et al., 2019). According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

 

Continuous improvement models

The continuous improvement models in the company are the rules and the new plan implementation in the organization and the models will be set by the expert of the organization and the stakeholders of the company.

 

Building in continuous improvement

The building of the continuous improvement in the organization is an important element and they have to establish and develop the new working policy in the organization. According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

 

Continuous improvement tools

The organization data research and the report analysis of the company will be used as tools for the continuous improvement of the organization. these tools are used to help the expert and the market analysis team to make an important research plan for the organization.

 

Strategies for encouraging staff to participate in continuous improvement decision-making.

Strategies are very important in the organization to encourage the staff and motivate them to participate in the continuous improvement decision-making. The strategies that are developed in the organization can be done and developed based on the employee’s performance and their staff members’ quality (Gnewuch, et al., 2017).

 

Processes for communicating the continuous improvement processes and outcomes

The communicating process and the improvement procedures and the communication in the organization are very important because they have to discuss the outcomes of the company and the implementation of the plan. Their motive is to analyze the better outcomes from communicating with the expert of the organization (Gnewuch, et al., 2017).

 

Ways of collecting feedback to inform continuous improvement

The feedback is very important in the organization as they take the feedback from the team manager and the manager of all the departments in the details to make sure they attend the organization. based on the survey on the feedback they will develop the new working policy of the organization.

 

Ongoing mentoring and coaching processes can be used to ensure that staff can implement and support continuous improvement processes.

The mentoring and the providing the better level of coaching to the and the staff will be implementing the new process and monitor them for the better and the innovative ideas in the company.  According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

 

Strategies for ensuring continuous improvement in sustainability.

Strategies that are developed by the organization are based on the company the strategies develop according to the company requirements and these strategies help the company to improve the sustainability policy in the organization (Galli, 2018). According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

 

A discussion of strategies for knowledge management and suitable strategies for use at E-Officeworx,

The strategies and the knowledge is required is to manage the new working policy and it is suitable for the company better and these suitable strategies are used in the E-office work, and this makes the better working environment (Galli, 2018).

 

Ideas for improving customer service.

 

The ideas that are used in improving the customer service in the organization. Woolworth will take the feedback from their customers on the regular basis to find out the company policy and the development of the company policy. this feedback and analysis of them help the organization to improve the customer services of the organization (Cohen- et al., 2016).

Assessment 3

A ) Roleplay

Organization manager – continuous improvement is very important in the organization and this is the reason we have to implement the new working policy in the company after every six months to get better and positive results from the organization.

Trainer – as I am the trainer of the new employees and the old employees and I have to train you all on the new working policy and make you comfortable in the organization. This is very important to learn the trick and the techniques for the company’s better and future development of the organization.

Organization manager – as I am the manager of the Woolworth company that is famous in the market for their better service and the quality of the goods and the other services in the market. As a member of the organization, this is our duty to make things possible in reality for the company’s better and more important development.

Employee – how can be a sustainability policy can develop the changes in the organization and their working policy please explain.

Trainer – as the employee of the company the importance of sustainability will be described at the end of the result because if you want to see the result of the policy development you have to examine the working policy of the organization and their efforts describe the policy importance in the company.

  1. B) Formal training

According to the age gap between the old employees and the new employees in the organization their also, one thing that divides them into two groups, and that is the skills of the employees. As the new candidates have learned different types of things and the various skills they know which help them to get a better and higher level of the position in the organization. This is the importance of skill quality in the organization (Cohen- et al., 2016).

  1. C) PowerPoint

References

Cohen-Vogel, L., Cannata, M., Rutledge, S. A., & Socol, A. R. (2016). A model of continuous improvement in high schools: A process for research, innovation design, implementation, and scale. Teachers College Record118(13), 1-26.

Galli, B. J. (2018). Importance and Impact of Culture and People in Continuous Improvement. International Journal of Sociotechnology and Knowledge Development (IJSKD)10(4), 13-44.

Gnewuch, U., Morana, S., & Maedche, A. (2017, December). Towards Designing Cooperative and Social Conversational Agents for Customer Service. In ICIS.

Joung, J., Jung, K., Ko, S., & Kim, K. (2018). Customer complaints analysis using text mining and outcome-driven innovation method for market-oriented product development. Sustainability11(1), 40.

McLean, R. S., Antony, J., & Dahlgaard, J. J. (2017). Failure of continuous improvement initiatives in manufacturing environments: a systematic review of the evidence. Total Quality Management & Business Excellence28(3-4), 219-237.

Omotayo, T. S., Boateng, P., Osobajo, O., Oke, A., & Obi, L. I. (2019). Systems thinking and CMM for continuous improvement in the construction industry. International journal of productivity and performance management.

Shen, J., & Tang, C. (2018). How does training improve customer service quality? The roles of transfer of training and job satisfaction. European management journal36(6), 708-716.

Singh, J., & Singh, H. (2015). Continuous improvement philosophy–literature review and directions. Benchmarking: An International Journal.