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BSBADM502 MANAGE MEETINGS

Assessment 2

Introduction

Nature care products are a cosmetics company that manufactures skin care products by using natural and organic ingredients. Nature care has 70% of women customers and 30% of men customers. The company want to increase their sale and attract new man customer. To increase the sale of the business, the company conduct a marketing survey and identified that male customers are interested in hair care products instead of skincare. Due to this reason, the natural care products identified the organic material or ingredient to manufacture the hair care product for the male customers. The main aim of nature care is to provide the best quality products to the customer according to their skin or skin problems.
Meeting 1 – Team activities
Agenda
Date 18/05/2022
Time 11:00 am
Duration 10 min
Venue Conference hall
Attendees Manager, staff members
Agenda Discussion on the team activities.
Preparation
1. Send an invitation to the team member of the business
Email
From – Managerofthenaturecareproducts@au.in
To – Teammemberofthenaturecareproducts@au.in
Subject – Send an invitation to the team members for the meeting
Date of email – 14/05/2022
Respected sir,
This mail is written to inform you that I want to conduct the meeting to discuss the team activities. Kindly please attend the meeting and give your suggestion for the team activities. There is some detail of the meeting is given below –
Date of meeting – 18/05/2022
Time of meeting – 11:00 am
Duration – 10min
Venue – conference hall
Attendees – manager and staff members
Note – Please all the staff members come on time to attend the meeting.
Kind regards
Manager
Naturecare products
2. Send mail to the management team for meeting arrangements
From – Managerofthenaturecareproducts@au.in
To – Managementteamofthenaturecareproducts@au.in
Subject – Meeting arrangements
Date of email – 14/05/2022
Respected sir,
This mail is written to inform you that I want to conduct a meeting with the team member to discuss the team activities. Due to this reason, I want your help in the arranging of the meeting. There are some arrangements that you all make to conduct the proper meeting such as
1. Check the internet connection.
2. Arrange snacks and drinks for the team members who attend the meetings.
3. Check the seating arrangements.
4. Check the projectors and position to identify whether it working or not.
Kindly please follow this arrangement and complete all the tasks before 18/05/2022.
Kind regards
Manager
Naturecare products
Conduct the meeting
Date – 18/05/2022
Time – 11:00 am
Duration – 10 min
Agenda – Discussion on Team activities
Attendees – Manager and team members
Venue – conference hall
Manager – good morning.
Team members – good morning, sir.
Manager – Today, I conduct the meeting to discuss the team activities to build a good team to complete all the tasks on time and also increase the sale of the business.
Team members – ok, sir.
Manager – There are some activities that you all must perform and follow to build a good team to achieve all the objectives of the business such as
1. All the team members must use the open communication method while communicating with any stakeholder of the business whether they are internal or external stakeholders.
2. All the team members must support each other in their work.
3. All the team members must take participation in the team meeting and brainstorming activities to get new skills and knowledge about their job roles. You also must share your views and suggestion in the brainstorming session to improve your critical thinking skills.
4. All the team members must follow the standards and procedures of an organisation to achieve the organisation’s goals.
5. All the employees must do all the work together as a team.
Team members – ok, sir.
Manager – Now, I want your suggestion to build a strong team.
Team members – According to our suggestion, the manager and employee’s relationship must be strong in the workplace to achieve the organisation’s goals. To build a good working relationship, a manager must use interpersonal leadership while leading the team members.
Manager – ok, good suggestions.
Thank you
Have a good day.
Follow up
Feedback from the team leaders of all the department
Conduct meeting
Date – 25/06/2022
Time – 11:00 am
Duration – 5 min
Agenda – Discussion on the performance of the team members
Attendees – Manager and team leaders
Venue – conference hall
Manager – good morning.
Team leaders – good morning, sir.
Manager – Today, I conduct a meeting to discuss the performance of the team members of your respective departments.
Team leaders – Ok, sir.
Manager – I want to know whether your team performance is improved or not after discussion.
Team leaders – Sir, all the team members perform well and follow the standards of an organisation to achieve the organisation’s goals. Some team members start doing overtime to complete their targets.
Manager – Oh! It is really good news.
Thank you
Have a nice day.
Meeting minutes
Meeting title – Team activities
Date 18/05/2022
Time 11:00 am
Duration 10 min
Venue Conference hall
Attendees Manager, staff members
Decisions and discussion
Decisions Description
Manager The manager suggests that all the employees of the company work together as team members to achieve the organisation’s goals (Dhenesh, et al., 2012).
Staff members Staff members suggest that team leaders must use interpersonal leadership skills to build a good and strong working relationship between team members and team leaders.
Action taken
Actions Responsibility
Use the open communication method. Team members
Develop Critical thinking skills and problem-solving skills (Bens, 2017).  Team members
Meeting 2 – Sales meeting
Agenda
Date 25/05/2022
Time 11:00 am
Duration 10 min
Venue Conference hall
Attendees Manager, staff members
Agenda Discussion on the sales performance (Dhenesh, et al., 2012).
Preparation
1. Send an invitation to the team member of the business
Email
From – Managerofthenaturecareproducts@au.in
To – Teammemberofthenaturecareproducts@au.in
Subject – Send an invitation to the team members for the meeting
Date of email – 19/05/2022
Respected sir,
This mail is written to inform you that I want to conduct the meeting to discuss the sales performance. Kindly please attend the meeting and give your suggestion for the team activities. There is some detail of the meeting is given below –
Date of meeting – 18/05/2022
Time of meeting – 11:00 am
Duration – 10min
Venue – conference hall
Attendees – manager and staff members
Note – Please all the staff members come on time to attend the meeting and also review the sales figure of the company.
Kind regards
Manager
Naturecare products
2. Send mail to the management team for meeting arrangements
From – Managerofthenaturecareproducts@au.in
To – Managementteamofthenaturecareproducts@au.in
Subject – Meeting arrangements
Date of email – 20/05/2022
Respected sir,
This mail is written to inform you that I want to conduct a meeting with the team member to discuss the team activities. Due to this reason, I want your help in the arranging of the meeting. There are some arrangements that you all make to conduct the proper meeting such as
1. Check the internet connection.
2. Arrange snacks and drinks for the team members who attend the meetings.
3. Check the seating arrangements.
4. Check the projectors and position to identify whether it working or not.
Kindly please follow this arrangement and complete all the tasks before 18/05/2022.
Kind regards
Manager
Naturecare products
Conduct meeting
Date – 25/05/2022
Time – 11:00 am
Duration – 10 min
Agenda – Discussion on sale performance
Attendees – Manager and team members
Venue – conference hall
Manager – good morning.
Team members – good morning, sir.
Manager – Today, I conduct the meeting to discuss the sales performance of the business.
Team members – ok, sir.
Manager – Over the last few months, I noticed that the sales performance of the company decreases day by day.
Team members – yes, sir.
Manager – You know why the sale of the business is decreasing day by day.
Team members – yes, sir. We notice that male customers do not take interest in skincare products. The marketing team of the organisation conduct the people survey to identify the demand for the male customer. They identified that male customers are interested in organic hair care products instead of skincare products.
Manager – Yes, I also identify this reason. Due to this reason, the head of the company decided that we give responsibility to the marketing team that they conduct the market research to identify the supplier that provides organic and natural products which we use to manufacture the hair care products. There are some other reasons also due to which sales of the business is decreasing such as
1. I observe that some sales team members do not listen to the demand of the customer and directly show the products to them.
2. I also notice that some sales team members do not communicate properly with the customers.
So, I request to all of you that all the team members must communicate properly with the customer and provide the products to the customers according to their demands.
Team members – ok, sir.
Thank you
Have a good day.
Follow up
Feedback from the team leaders of all the marketing, sale, and production department
Conduct meeting
Date – 25/07/2022
Time – 11:00 am
Duration – 5 min
Agenda – Discussion on the performance of the team members
Attendees – Manager and team leaders
Venue – conference hall
Manager – good morning.
Team leaders – good morning, sir.
Manager – Today, I conduct a meeting to discuss the performance of the team members of your respective departments.
Team leaders – Ok, sir.
Manager – I want to know whether your team performance is improved or not after discussion.
Team leaders – Sir, all the team members perform well and follow all the sales, marketing, and operation techniques properly to increase the sale of the business.
Manager – Oh! It is really good news.
Thank you
Have a nice day.
Meeting minutes
Meeting title – Sale meeting
Date 25/05/2022
Time 11:00 am
Duration 10 min
Venue Conference hall
Attendees Manager, staff members
Decisions and discussion
Decisions Description
Manager The manager suggests that all the employees must use the proper sale and marketing techniques and methods to increase the sale of the business (Alamäki & Kaski, 2015).
Staff members Staff members suggest that the company focus on developing the new products to attract male as well as female customers.
Action taken
Actions Responsibility
Conduct market research to identify the supplier that provides natural and organic products that the company use to manufacture hair care products. Team members
Use marketing and sale skills to increase the sale of the business (Alamäki & Kaski, 2015). Team members

References
Alamäki, A., & Kaski, T. (2015). Characteristics of Successful Sales Interaction in B2B Sales Meetings.
Bens, I. (2017). Facilitating with Ease!: core skills for facilitators, team leaders and members, managers, consultants, and trainers. John Wiley & Sons.
Dhenesh, V. S., Sitnikova, E., & Slay, J. (2012). An Integrated Tool-support for Small Team Meetings: Lessons from Observations of Team Meetings in Organisations. International Journal of Computer Applications, 45(7), 1-7.
Harris, T. E., & Sherblom, J. C. (2018). Small group and team communication. Waveland Press.
Schroff, L., & Tresniowski, A. (2022). An invisible thread: The true story of an 11-year-old panhandler, a busy sales executive, and an unlikely meeting with destiny. Simon and Schuster.