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BSB50420 Diploma of Leadership and Management

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 Trainer/Assessor Full Name:  

 

 

 

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 Course: BSB50420 Diploma of Leadership and Management
 Unit Code: BSBTWK502
 Unit Name:       Manage Team Effectiveness
Submissions: r 1st Submission r 1st Re-submissions r 2nd Re-submission
 Due Date:  Date Submitted:

Student Declaration

–      If there is any doubt as to the authenticity of any piece of my assessment, then I can be orally examined.

  • Assignments without cover sheets will not be

–      Cheating, plagiarism and other acts of academic misconduct are subject to NMC disciplinary action.

  • Penalties apply for late submission of assessment and that this could result in a Not Yet Competent (NYC), fail grade being

–      This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made.

  • I understand it is, my responsibility as a student to keep a copy of the assessment prior to submission, NMC takes no responsibility for lost in If required, you may be asked to reproduce another copy of the assessments.

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Assessment Outline

Unit Code BSBTWK502
Unit Name Manage Team Effectiveness

There are 5 assessments required for this unit. To attain competence in this unit you must successfully complete all assessments and submit on the due date specified by your Trainer/Assessor.

  Type of Assessment Place of Assessment
Assessment Task 1 Written Questions Classroom
Assessment Task 2 Project and role-play Classroom
Assessment Task 3 Project and role-play Classroom

Resources

  • For this assessment, NMC ensure that students will have access to:
  • NMC workplace
  • office equipment and resources within NMC
  • examples of documentation relating Manage Team Effectiveness
  • case studies, where possible real situations

Required Additional Documents

The following additional documents support this Student Assessment Booklet and form part of the assessment tool for this unit. You will require them to complete the assessments for this unit.

  • BD001 Business Plan
  • TM001 Email Template
  • TM005 Policy & Procedures Template

Support

Assessor /Trainer will provide assistance / intervention during the assessments in the event that there is a risk of injury to yourself or from other students.

If you have special needs, you may be allowed reasonable adjustment in accordance with NMC Policies and Procedures which means there may be modification in which the evidences are gathered. It could include alternative methods of assessment. However, it will not change the standards or outcomes you achieve.

If you consider that you need any special considerations in relation to assessment of the unit, please speak with your Trainer/Assessor.

Glossary of Instructional Task Words

The assessment tasks use a range of instructional words, such as ‘compare’ and ‘list’. These terms will guide the student and yourself regarding the level of detail that must be provided in students’ answers. Some questions will also tell you how many answers students need to give – for example, ‘Describe three strategies…’. Use the following glossary to guide you in interpreting the words in the tasks:

  • Analyse: This means you should break an issue down into its component parts, identify them and explain how they You should discuss the issue in detail and methodically.
  • Compare: This means you should describe the similarity or differences between two or more things, ensuring you also discuss the relevance of the differences. You may also be asked to ‘contrast’, as in ‘compare and contrast’, which means you are also focusing on the
  • Describe: This means that you should outline the most noticeable qualities or features of an idea, topic or the focus of the
  • Discuss: This means that you must point out the important issues, features, key points and possible interpretations of the question, and debate these through argument, providing reasons for and against
  • Evaluate: This means you must judge or calculate the quality, importance, amount, or value of You must provide an in-depth answer with as much detail as possible.
  • Explain: This means that you need to make something clear or show your understanding by describing or providing information about a topic. You will need to make clear how or why something happened or why something is the way it
  • Identify: This means that you must recognise something and indicate the required The length of your answer should be guided by what it is that you are being asked to identify.
  • List: This means that you must record short pieces of information in the form of a numbered or bulleted list, with one or two words, phrases or sentences on each
  • Outline: This means that you must give a brief description of the main facts or sequence of events about The length of the response should be guided by what you are required to outline. As long as you include the main facts or points, your response will be sufficient.

Unit of Competency: Overview BSBTWK502 Manage Team Effectiveness

Application
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision- making strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

 Unit Sector                                                                                                                              

Social Competence – Teamwork and Relationships

Elements
1. Establish team performance plan
2. Develop and facilitate team cohesion
3. Facilitate teamwork
4. Liaise with stakeholders
 
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

•                     manage the effectiveness of at least one work team. In the course of the above, the candidate must:

•                     provide feedback to encourage, value and reward others

•                     model desired behaviour and practices

•                     encourage and foster shared understanding of purpose, roles and responsibilities

•                     support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed

•                     develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders

•                     communicate effectively with a range of stakeholders about team performance plans and team performance

•           evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

•                     impacts of group dynamics on team performance

•                     methods of establishing team activities including communication processes

•                     strategies that can support team cohesion, participation and performance

•                     strategies for gaining consensus

•                    issue resolution strategies.

Information and Instruction for Students

Read carefully all information contained in this assessment. If you are in doubt about certain part/s, please approach your Assessor/Trainer for further clarification. A Student sign off “declaration” is provided below which will be signed by you. This signifies the full understanding of the information/instruction herein mentioned.

These assessments are designed to assess your understanding of the unit and demonstrate your skills and knowledge. You are expected to complete these assessments in plain and simple (understandable/legible) English and must be submitted on the due date specified by your Assessor / Trainer.

In order to be assessed as Competent (C) in this unit, you need to provide evidence which demonstrates that you can perform the required competencies to the required standard. Competency depends on consistently demonstrating the skills, attitude and knowledge that enables you to complete workplace tasks confidently in a variety of situations.

This unit covers skills and knowledge required to Manage Team Effectiveness.

Submitting Assessment Tasks

You must submit assessment tasks with the provided cover sheet.

ALL tasks must be completed in plain and simple (understandable/legible) English. It is preferable that tasks submitted for assessment are typed. Where this is not possible or where room is provided on a paper for short answers, you must write clearly. Unreadable assessment tasks will be returned unmarked.

You must submit assessments on or before the due date. Extensions for individual assessment tasks may be negotiated in specific circumstances according to NMC Policy and Procedures. To arrange an extension, you must speak to your Trainer/Assessor prior to the due date. Extensions due to illness will require a medical certificate. Extensions must be confirmed by Trainer/Assessor in writing.

Assessment Outcomes

There are two outcomes of the Assessment Task:

S = Satisfactory and NS = Not Satisfactory (requires more training and experience).

You will be awarded C = Competent on completion of the unit when your Trainer/Assessor is satisfied that you have completed all assessments and have provided the appropriate evidence required to meet all criteria. If you fail to meet this requirement you will receive the result NYC = Not Yet Competent and will be eligible to be re-assessed in accordance with the NMC’s policies and procedures.

The outcome and feedback of your Unit Assessment will be summarised in the Unit Summary Result and this will be discussed with you by your Trainer/Assessor. To evidence that a discussion has occurred regarding the result and feedback, you will be provided a photocopy of the Unit Summary Result.

Re-assessment (Re-sit/Re-submit) 

If you have NOT achieved Competency, you will be allowed to re-submit or whenever applicable will be given a supplementary assessment. The first Re-submission or Supplementary assessment will be at no cost. Second Re-submission will be charged in accordance with the rates specified in the NMC Policy and Procedure.

If you are requiring a re-sit assessment you must meet with your Trainer/Assessor to coordinate the re-sit requirements. Outcomes of the re-sit tasks and documentation will be stored in your academic file. Re-sit assessment may incur applicable fees in accordance with NMC Policy and Procedure.

Student Access to Records

Students have the right to access current and accurate records of their participation and results at any time. You may request to see your results on request by completing Form 074 Record Access Form and submitting to NMC Office.

Appeals

If you have any concern and/or not happy with your results;

  1. Please speak with your Trainer/Assessor and you may be provided with alternate options of assessment in order to gain competency depending on initial results
  2. Your assessment may be re-assessed upon appeal
  3. If you are still unhappy about your assessment results after following the steps mentioned above, you may submit a formal complaint in accordance with NMC’s Complaints and Appeals

Plagiarism and Assessment Dishonesty 

NMC is committed to ensuring that all students behave with integrity when undertaking an assessment. Therefore, it is essential that you understand the principles underlying assessment integrity and behave in a manner according to these principles.

  1. You must not present and/or paraphrased other people’s work without a reference;
  2. You must not copy or partly copy other students’ work
  3. You must not use phrases and passages verbatim, without quotation marks and/or without a reference to the author or a web page
  4. You must not submit any assessable item that were already previously submitted as assessable item
  5. You must not submit an assignment that were collaboratively done when it is intended as individual work

Please read the following information and please ensure you have access to and have read the plagiarism and assessment dishonesty policy. This policy can be found on the NMC website and is also discussed in your induction prior to commencing the course.

Student must adhere to the abovementioned to avoid plagiarism / assessment dishonesty. Otherwise, it will form as an academic misconduct which will lead to academic counselling, suspension or cancellation.

For more information, please refer to the Plagiarism and Academic Dishonesty Policy and Procedure available upon request at the Reception or download from NMC website.

Assessment Cover Sheet

SUBMISSION DETAILS
Unit of Competency: BSBTWK502 Manage Team Effectiveness
Assessment Task 1. Written Questions
Student Name:  
Student ID:  
Student Submission and Plagiarism Declaration:

By submitting this assessment to the College, I declare that:

·         This assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged.

·         No part of this assessment has been written for me by another person.

·         I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if the original is lost.

 Student Signature:                                                            Date of Completion:                                     
ASSESSMENT OUTCOME
Student’s overall performance is: q  Satisfactory                            q    Not Satisfactory
Comments/Feedback to the Student:
Assessor Declaration: I declare that I have performed assessment for this student as per the principles of assessment and collected assessment evidence in accordance with the rules of evidence. I further declare that to the best of my knowledge all evidence attached are the student’s own work. I also provided appropriate feedback to the student and have undertaken assessment integrity checks for plagiarism.

q  I also declare that I have provided the feedback and discussed the result with the student.

 Trainer/Assessor Name:                                                                                                                 

Signature :                                                                        Date :                                                      

Assessment Task 1: Written Questions

TASK SUMMARY

RESOURCES AND EQUIPMENT REQUIRED

WHERE AND WHEN THIS TASK WILL BE COMPLETED

This is an open book written assessment.

There are 13 questions and some questions have sub-parts.

You must answer all questions and their parts correctly to achieve a satisfactory outcome for this task.

  • Access to your learning
  • Access to a computer, printer, internet and email software (if required).
  • Access to Microsoft Word (or a similar program).
  • You will complete this task in your own time, or you may be provided with time in class to complete it (where applicable).
  • You will be advised of the due date for this

WHAT HAPPENS IF YOU GET SOMETHING WRONG

If your assessor marks any of your answers as incorrect or insufficient, they will make arrangements with you for resubmission. Your assessor may ask you some questions verbally to check your understanding, or you may need to provide new written responses to the questions that were answered incorrectly. Your assessor will give you a due date by which this must be provided.

SUBMISSION

REQUIREMENTS              ¨ Your answers for each question.

TASK INSTRUCTIONS

  • This is an open book written assessment – you can use your learning materials as
  • You must answer all questions and their parts correctly to achieve a satisfactory outcome for this
  • Acceptable format for the answers of this task could be handwritten or There is no restriction as to the length of the responses. If the space provided is not enough, you use additional papers.

QUESTION 1

Describe four strategies you would implement when managing a team to ensure that all members are clear on their responsibilities and requirements.

 They need to do the development and make the ensured of the team and managed their scope of the work with it.
 They need to work for the visibility and defined the transparency with the team planners and the tam members.
 They need to work for the effectiveness and understand the scope of the communication with thee team planners and the team members
 Understand their scope of the work and defined their values with the work planners and the customers also they need to work for the process plans and managed the work with the team (Purwanto, 2020).

QUESTION 2

Describe three different types of support you can provide members of your team to ensure they remain engaged and committed to quality outcomes. For each one, explain the advantages and disadvantages (if any).

 They need to work for the communication and understand their reliable plans and developed the methods with them. They need to work for the coworkers and also understand their connection plans and managed their clarification and also understand the expectations plans and know their primary communication plans and their methods.
 Understand and let planned the coworkers they need to understand the scope of the planners with the customers. They need to provide them the help aspects of the work and managed the questions about their schedule of the work and their job. They need to understand the scope of the work areas and also understand the advice of their expected work areas (Porfírio, et al., 2021).
 They need to allow them the proper work plan and time to understand the given strength. Also, they need to work for the skills and understand the guideline about the work task. Also, they need to provide them the proper working plans and work opportunities.

QUESTION 3

Describe three communication methods you might use to communicate with your team members and stakeholders. For each one, explain at least one advantage and one disadvantage.

They need to take the proper reporting with the team members. Also, they need to work for the demonstration and understand their scope of the proper project carefully. They need to understand their scope of the expected plan and understand their expected work outcome. They need to work for the expected plans and understand their work schedule according to it.
 They need to work for the public work plans and understand the underrated communication plans and the communication process. They need to work for the broadcast communication plans and understand their needs. Also, they need to provide them the proper work information and manage the scope of the information with them. Also, this they need to understand the power of social media marketing.
 They need to understand their purposeful plans and the communication. Also, they need to focus for the communication plans. They need to work for their specific plans and managed their specific scope of the work project. They need to understand the purpose of the communication and understand their achievements and work effects.

QUESTION 4

As a manager in an organisation, explain how you would ensure you are viewed as a positive role model.

 Show the correct scope of the team and understand their scope of the work with the trusted, they need to be fair in all the work conditions. They need to work for the fair work plans, they need to be honest, and understand the consistency according to it. They need to work for the engagement plans and also understand their scope of the gossips, also they need to work for the staffing and understand their scope of the policy and developed the work opportunity according to it (Zeike, et al., 2019).

QUESTION 5

As a workplace leader, describe how you would ensure that your team were actively involved in decision-making processes.

 They need to developed the employee’s surveys and understand their investigation for the employees. Also, they need to work for the involvement and also understand the issues by send the regular work plans and defined the scope of the work according to it.

Allow them the proper work set and understand the performance and target audiences according to them. They need to work for the business work ideas. Also, they need to work for the team plans and defined the work with the team manager and team objectives (Karatepe, et al., 2020).

They need to defined the work for the flexible working and understand their highly defined request they are done for it. They need to understand the scope of the employee work and employees work benefits.

QUESTION 6

Explain why it is important to keep lines of communication open with your manager at all times when working with a team.

 They need to work for the strength plans and defined the team goals with them. They ned to understand the scope of the team planners and the team mambers. They need to work for the open communication and developed the scope of te work according to it. They need to work for the effectiveness and understand the typical work plans and managed the efficient scope of the work.

QUESTION 7

Describe the five stages of group development

 They need to defined the work and understand the scope of the work forming. Defined thee work for the facilities work plans and done the work with the team members (Contreras, et al., 2020).
 They need to defined the work with the team members and understand their share work ideas. Also, they need to work for their opportunity and scope of the work with it. They need to work for the scope of the work and defined the work for the opportunities.
 They need to figured out the scope of the work and understand the togetherness of the scope of the work. They need to work for the internal work plans and the competitions. They need to work for the clear goals and managed the efficiently of the work. Also, they need to work for the clear goals.
 They need to work for they need to work for the strict work the high-level plans and managed the cohesion and managed the trust between them, they need to work for the scope and functioning and also understand their revolution of the timeline and work progress
They need to do the competition of the work and defined the debrief and managed their work went well according to it. They need to work for the future plans and projects. They need to work for the team members and also understand the new project work (Guzmán, et al., 2020).

QUESTION 8

You have brought together a team of people with different skills and knowledge, but you can’t always expect things to run smoothly and even for everyone to work well together.

Describe how each item below can impact on the team’s performance.

  • Someone likes to cause conflict:
 They need to work for the individuals plans and understand their management according to it. Also, they need to work for the cohesion plans and also understand the team members they are work together with it. Sometimes conflicts are make the creation of the conflict into the workplace.
  • Someone has trouble speaking up and participating:
 They need to defined the quite wok and understand their scope of the work situation according to it. They need to defined the work and managed the taciturn according to it.
  • Someone passes blame and cannot take responsibility for their mistakes:
 They need to defined the work for the work projection and understand the attribution according to it. Also they need to work for the shortcoming plans and managed the work mistakes for them.
  • Someone avoids sharing information:
Employee needs to do the recent work and also defined the scope and quality of the work. They need to share the work knowledge and work with them. Also, they need to understand the scope of the wrong and shared work information.
  • Someone dominates discussion:
 In this they are work for the participation and understand the scope of the intervene and also understand the scope of the work and defined the work plans and the possibilities into the workplace and the company.
  • Team members share knowledge and skills:
 They need to understand the scope and also defined the willingness to help the others and help them to understand the things and help them to feel the comfortability of the work.

  • Someone is good at
 They need to work for the abilities and also understand the scope to understand the difference between the peoples and also work for the differentiation of the plans and do the resolution of the conflicts (Hassi, 2019).

QUESTION 9

Access organisational policies/procedures related to the following areas that can impact or assist teamwork (one document for each area). Check the questions below to make sure the documents you locate are relevant.

If you are a classroom-based student, research online to find organisational policy and procedures in the following areas:

  • work allocation
  • mentoring/coaching
  • conflict

Address the following points regarding each document you have located.

  • Work allocation:
  • Briefly describe the responsibilities of supervisors/managers when allocating work to their
They need to follow the managers direction and also understand their scope and learn the direction of the work according to it. They need to defined the work for the responsibilities and ensure about the productive and effective achievement for them.

  • Briefly describe the responsibilities of employees when receiving work from their supervisor/
Manage the workflows

Training the new hiring and employees

Creating and manages the team plans and schedule.

  • Does the policy/procedure state any requirements regarding the need to work extended or continuous periods of overtime due to work allocation? If yes, explain the
Set the correct work directions.

Plan and priorities the work schedule accordingly.

Make the allocation of the work accordingly.

Managed the work plan and developed the work improvement.

  • Mentoring/coaching:
  • Briefly summarise the benefits the organisation feels it will get from mentoring/coaching.
Developed the scope of the work and defined the management of the company.

Make the solution of the work accordingly.

Developed the employee engagement.

Improved the work plans and the retention.

  • Briefly summarise the mentoring
Developed the mentorship and defined the relationship plans.

Work for the professional relationship and plans.

Work for the relationship plans and understand the scope of the partners.

  • Briefly summarise the mentoring
They need to work for the preparation and defined the goals and management accordingly. Also defined the work for the growth and managed the work closure.

  • Conflict resolution:
  • What principles of behaviour does the organisation expect to be followed by those involved in the conflict resolution process?
Developed with the other person.

Focus for the work plan behavior and events,

Developed the scope of the work and managed the personalities plans.

  • What happens if the issue cannot be resolved?
They need to work for the inabilities and understand the scope of the timeline an also work for the cost and schedule.

  • What is mentioned regarding privacy and confidentiality?
 Developed the privacy talks and work for the person regarding the confidentiality talks.

QUESTION 10

Describe the strategies/techniques you could use to do the following:

  • Reward a team member who does a great job:
 Express them about the thanks.

Cover them communicate and defined the work plans with them.

  • Show that you value their contributions and participation in the
 They need to work for the hosting work plans and developed the scope of the work and managed the work for the developers and scope planners. Also they need to do the resignation and understand the retreats of the work with the plans management and opportunities with the developers.
  • Encourage them to keep striving to meet goals and/or
 They need to do the sharing off the vision and mission into the company.

They need to defined the scope of the work and make the communication with the staff.

Encourage the work plans and also do the work management with the teamwork (Golensky & Hager, 2020).

  • Reward the group as a whole for completing a project ahead of
 They need to defined the work for the reinforcing and understand the scope of the work and te work values into the company.

They need to give them the rewards and involved the cash for both.

  • Role-model and encourage collaboration within the
  They need to share the mission of the company.

Communicate them regarding the expectations of the plans and the collaboration of the company.

Work for the open communication and the work plans.

QUESTION 11

What is meant by ‘consensus’? Describe the concepts of the Quaker model and the consensus-oriented decision- making model.

 They need to defined the work with them and make them understand for the reaches and also understand the scope of the work plan and the process into the company. They need to defined thee work for the management and managed the scope of the work with the possibility and developed the outcome according to it (Mujtaba, 2019).

QUESTION 12

Outline the five conflict handling modes referred to in the Thomas-Kilmann Conflict Mode Instrument. Provide at least two examples of when each mode can be used in the workplace.

Mode Description When to use
 

Collaborating

They need to work for the working plans and the practices and after this they need to work for the individualities and also work for the purpose and understand the business work and benefits.  

They are work for the scope plan and the collaboration

Mode Description When to use
Competing They need to work for the strong work plans and the scope desires. Work outcome and the strategy
Avoiding They need to do the avoidance of the stress and understand the forethought. And also defined the work for the scope management and the difficulty. Understand the scope work and defined the situational   plans.

Mode Description When to use
Accommodating They need to define the work for the easy management and the easy scope plans. Also, they need to managed the activities accordingly. Understand the situational plans and defined the company work.
 Compromising They need to work for them and understand the order to managed the agreement. Understand the concept of the compromises

QUESTION 13

Consider two different team activities that could be undertaken in the workplace. List those activities in the table below, then briefly describe the method that you would use to establish the activity, including how you would communicate the activity to the team. Finally, list the benefits of this type of method and communication process in order to provide the greatest effectiveness.

  Team activity Method and communication process Benefits of using this method
1  Defined the scope of the work and managed the team building activities Defied the management process and understand the team building activities. Defined the scope plan and understand the situational work into the company.
2 Developed the skilled blessed team building techniques Developed the importance of the team building.

Understand the skilled biased training

Defined the scope plan and developed the work according to it.

Please re‐read all your answers before submitting your WRITTEN ASSESSMENT to your assessor.

  Attempt 1 Attempt 2 Attempt 3
Date: Date: Date:
Yes No Yes No Yes No
Did the student answer all written questions correctly in line with the decision-making rules provided in the Marking Guide?            
If ‘no’ to the above, have arrangements been made for re-assessment?            

 

Assessment Task 1 Outcomes
Date Outcome Assessor Name Assessor Signature
  ¨  Satisfactory

¨  Not Satisfactory

   

Assessment Cover Sheet

SUBMISSION DETAILS
Unit of Competency: BSBTWK502 Manage Team Effectiveness
Assessment Task 2. Project and presentation
Student Name:  
Student ID:  
Student Submission and Plagiarism Declaration:

By submitting this assessment to the College, I declare that:

·         This assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged.

·         No part of this assessment has been written for me by another person.

·         I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if the original is lost.

 Student Signature:                                                        Date of Completion:                                     
ASSESSMENT OUTCOME
Student’s overall performance is: q  Satisfactory                            q    Not Satisfactory
Comments/Feedback to the Student:
Assessor Declaration: I declare that I have performed assessment for this student as per the principles of assessment and collected assessment evidence in accordance with the rules of evidence. I further declare that to the best of my knowledge all evidence attached are the student’s own work. I also provided appropriate feedback to the student and have undertaken assessment integrity checks for plagiarism.

q  I also declare that I have provided the feedback and discussed the result with the student.

 Trainer/Assessor FULL Name:                                                                                                          

 Signature:                                                                         Date:                                                     

Assessment Task 2: Planning for Team Effectiveness
The following Assessment Tasks use a simulated business called Complete Business Solutions Australia (CBSA). To complete the tasks, you will need to access information, templates, and policies and procedures found on the CBSA website. Your assessor will provide you with login details. Navigate to www.cbsa.com.au, select ‘Log in’ and enter your username and password prior to completing your Assessment Tasks.

For this assessment, you will play the role of Adrian Russo, CBSA Marketing Strategist. CBSA is a consultancy service providing assistance with compliance, finances, human resources, information technology and other business needs to ensure that businesses have the expertise and support that they need to survive and prosper. You should familiarise yourself with what CBSA does, the company’s services and history, its organisational structure and its employees. Ensure that you read the CBSA Business Plan to understand the company’s mission, vision and business objectives.

 TASK SUMMARY

RESOURCES AND EQUIPMENT REQUIRED

WHERE AND WHEN THIS TASK WILL BE COMPLETED

This task consists of three parts:

  • In Part A, you will be preparing for a meeting with your
  • In Part B, you will be leading a meeting with your
  • In Part C, you will be documenting a performance
  • Access to your learning materials
  • Access to a computer, the internet, and a web browser
  • Access to Microsoft Word (or a similar program)
  • Access to the following documents available on the CBSA website:
    • BD001 Business Plan
    • TM001 Email Template
    • TM005 Policy & Procedures Template
  • One additional student/assessor to play the role of a team member
  • You will complete this task in your own time, or you may be provided with time in class to complete it (where applicable)
  • You will be advised of the due date for this task

WHAT HAPPENS IF YOU GET SOMETHING WRONG

If you get something wrong you will need to resubmit that part of the task that has not been completed correctly or fully. Your assessor will provide you with guidance as to what needs to be resubmitted and how.

PART A: ORGANISE A TEAM MEETING

TASK INSTRUCTIONS      Complete all parts of the assessment below.

To begin this part, read the following email and its attachment, then complete the tasks that follow:

To:                    Adrian Russo (adrian.russo@cbsa.com.au) From:                Gavin Stead (gavin.stead@cbsa.com.au) Date/time:         Monday 12:25 p.m.

Subject:            Preparation for Team Performance Meeting

Attachment:       Operational Plan.docx, Team Performance Plan Template.docx

Good afternoon Adrian,

Please undertake a meeting for your team so that you can identify team performance planning for each employee of your department around strategic, operational tasks. Please refer to the attachments so that you can prepare for this meeting.

Kind Regards, Gavin Stead

Managing Director

300 Fictional Way, Sydney, NSW 2000

Phone: 1800 111 222

www.cbsa.com.au

ATTACHMENT

Operational Plan.docx
UPCOMING MARKETING STRATEGIES
Strategies Actions Timelines Who Resources needed Performance indicators
Conduct market research to better understand client demographics Member survey By mid-20XX Business Development Specialist Staff time Survey monkey We find out more about who our clients are and target potential clients to increase our customer base.
Developing marketing campaigns to promote our services Blogs

Social media

Articles for local media

Ongoing throughout year Marketing strategist Staff time

$25,000

marketing budget

Increase in sales volume
  Radio advertisements        
Public events Undertake public events to raise organisational profile Ongoing throughout year Business Development Specialist Staff time

$15,000

marketing budget

Increase in public awareness
Sponsorship Provide sponsorship to raise organisational profile Ongoing throughout year Business Development Specialist Staff time

$25,000

marketing budget

Increase in public awareness
Sales campaigns Use specials to increase sales volume Each quarter Marketing strategist Staff time Increase in sales volume

Team Performance Plan Template.docx

TEAM PERFORMANCE PLAN TEMPLATE

Name of Employee:

Plan timeframe:

Name of Manager:

Date of performance planning discussion:

Date of mid-cycle review discussion; Date of end cycle review discussion:

1.      Outputs, projects and deliverables: What will your main work be this year?

What elements of your work area’s Business Plan will you be responsible for or contribute to?

2.      Conduct and behaviours: How will you do your work and interact with others this year? Organisation values are respect, collaboration and innovation.

3.      Knowledge and skills: What do you need to do your job well this year?

What learning and development activities will you undertake this year, and how will your new skills and knowledge be applied to the job?

4.      Support needed to do my job well?

Are there any changes to the work environment or arrangements that would assist you to do your job?

5.      How do I know if I am performing well?

What will be happening if you are performing well? (My customers are happy, I have good working relationships, my work is completed on time, and my work is accurate.)

 TASK INSTRUCTIONS

For this task, you are required to prepare for a meeting with your team – the Business Development Specialist and the Marketing Strategist.

Your assessor will choose a class member/colleague to take on the role of one of your team members. They will then take the role of the other team member.

You will need to do the following:

  • Review the information provided in the CBSA website, including the organisation’s Business Plan, and the attached documents with the
  • Send a meeting invitation to your team via email, which must:
    • be written using the organisation’s TM001 Email Template (accessible via the CBSA website)
    • explain that they are being invited to a performance planning meeting and the purpose of the meeting, which is to gain a common understanding of the year’s goals and objectives and to ensure everyone understands what their role and responsibilities
    • request that they review the Operational Plan and the tasks that they are to be responsible/accountable for, and note down their feedback and/or concerns
    • have the Operational Plan attached
    • state the date and time of the meeting (your assessor will inform you of this detail)
    • duration of the meeting (15 minutes)
    • request that everyone brings their copy of the Operational Plan and

SUBMISSION

REQUIREMENTS:

PART A                     ¨ Email

To – gravin stead

From – Adrian Russo

Date –

Subject: Team Meeting: Performance Planning for Strategic and Operational Tasks

Dear Team,

I hope this email finds you well. I would like to schedule a meeting to discuss performance planning for each team member within our department. The purpose of this meeting is to align our individual goals and objectives with the strategic and operational tasks outlined in the attached documents.

Please take the time to review the attachments before the meeting so that we can have an informed discussion and establish clear performance targets for the upcoming period.

I will send a calendar invitation shortly with the meeting details. I look forward to our productive discussion.

Best regards

PART B: TEAM PERFORMANCE PLANNING

To begin this part, read the phone message left on your work phone, and then complete the task that follows:

‘Hi Adrian. Thanks for undertaking this meeting with your team. Please let me know how it went once you have conducted it.’

Gavin Stead – Managing Director

TASK INSTRUCTIONS

Based on the phone message, you are to run the meeting with your team (your classmate and your assessor). Bring your Operational Plan with you and a copy of the Team Performance Plan template.

At the meeting, you are to:

During the meeting, your assessor will be looking to see that you can:

§  Welcome your team and tell them the purpose of the meeting.

§  Discuss and agree on the team ground rules. As an example, the list should be a shortlist of how the team treats each other, how they communicate, participate, deal with conflict, cooperate and support each other.

§  Indicate the importance for them to actively participate in discussions – their feedback will be taken into consideration and included in the team performance planning framework.

§  Talk about each aspect of the Operational Plan – your team will provide comments and feedback – discuss what everyone has to do and take notes either in a notebook or a whiteboard (if one is available).

§  Review each section of the Team Performance Plan Template with your team – you are to work together to summarise each section; write notes about what you discuss (you will need to complete the template later).

§  Listen to their feedback and concerns – take notes about what your team members say; you will need to consider and respond to these later.

§  Demonstrate your ability to engage and interact with your team, including:

–        using team-building techniques, such as clear explanation of goals and outcomes, job roles and accountabilities

–        using active listening skills to understand and paraphrase what your team is saying

–        using effective questioning to clarify or draw out further issues where required

–        consideration of your non-verbal communication to make your team feel at ease and comfortable to contribute

–        respecting and acknowledging your team and their ideas and concerns.

You can close the meeting when you are satisfied that each of your team members understands their job roles and that you understand the support you need from them. Make sure you have taken enough notes to help you fill out the Team Performance Plan Template (required in Part C).

SUBMISSION

REQUIREMENTS:

PART B                     ¨ No submission required for this part

PART C: DOCUMENTING THE PERFORMANCE PLAN

To begin this part, read the following email and then complete the tasks that follow:

To:                      Adrian Russo (adrian.russo@cbsa.com.au)

From:                  Gavin Stead (gavin.stead@cbsa.com.au)

Date/time:           Wednesday 10:17 a.m.

Subject:              Team Performance Plans, Scheduling and Development Activities

Good morning Adrian,

Now that the meeting has been conducted, please use the notes to create a Team Performance Plan for Kelly and Adrian using the Team Performance Plan Template supplied previously.

You will also need to set up a schedule of monthly meetings for the next 12 months to support the team’s Operational Plan and identify two professional development opportunities that you and your team can attend together.

Please send these three components to me by email when you are able. Kind Regards,

Gavin Stead Managing Director

300 Fictional Way, Sydney, NSW 2000

Phone: 1800 111 222

www.cbsa.com.au

TASK INSTRUCTIONS

Based on the email, you are to review each section of the Team Performance Plan Template and use your notes and thoughts to complete it for both Kelly and Adrian. Remember that these are work documents, and your writing should be clear and provide adequate detail.

When you have finished, save the file as Team Performance Plan 20XX (XX being the current year.) You can combine both reports into one document.

You will also need to set up a schedule of monthly meetings for the next 12 months to support the team’s Operational Plan. You can do this in a table in a Word document. You can pick the day and time of the meeting. Your first meeting should start four weeks after the date of your initial meeting. You will also need to schedule a mid-cycle meeting in June and an end-of-cycle meeting in December.

Save this document as Marketing Team Meeting Schedule 20XX (XX being the current year).

You also need to identify two professional development opportunities that you and your team can attend together. Use the internet to research appropriate activities and make sure you write down the name, date and where the activity is held. The professional development activity should be related to the course or qualification you are completing.

Send your completed plan to your team members via email. Your email should use the organisation’s TM001 Email Template (accessible via the CBSA website). The email must:

  • specify who the email is to
  • specify who the email is from
  • specify the date and time you sent the email
  • specify the subject
  • specify the attachments of the Team Performance Plan 20XX and the Marketing Team Meeting Schedule 20XX
  • contain a body part of the email detailing why you are sending this email including:
    • a request for feedback on the team performance plan
    • an outline of the actions you intend to take to address the concerns that were raised during the meeting
    • a brief overview of training and development activities that you want to put in place over the next 12 months (to address training needs identified in the team performance plan). you must include the details of the two actual activities you identified for the team
    • complete the email footer specifying the job position you are role-playing.

SUBMISSION

REQUIREMENTS:

PART C

  • Team Performance Plan for
  • Marketing Team Meeting Schedule
  • Email
Team Performance Plan: Marketing Team Meeting Schedule

Objective: To align individual goals and objectives of the marketing team with the strategic and operational tasks outlined in the department’s plan.

Meeting Purpose: The purpose of the team meeting is to discuss and establish a performance plan for each team member, focusing on their key responsibilities and objectives.

Review Attachments: All team members are requested to review the attached documents before the meeting. This will ensure everyone is familiar with the strategic and operational tasks outlined in the department’s plan.

Meeting Agenda:

a. Introduction and Welcome them regarding the scope plans and the management into the workplace and the company. (Karatepe, et al., 2020)

b. Overview of the Department’s Strategic and Operational Tasks

c. Individual Goal Setting: Discuss and establish performance targets for each team member based on their roles and responsibilities.

d. Aligning Individual Goals with Departmental Goals: Ensure that individual goals are in line with the overall objectives of the marketing team and the organization.

e. Action Planning: Identify key actions and steps required to achieve the established goals.

f. Assigning Responsibilities: Allocate tasks and responsibilities to team members, ensuring clarity and accountability.

g. Timeline and Deadlines: Set specific timelines and deadlines for the achievement of individual and team goals.

h. Open Discussion and Question and answer: Provide an opportunity for team members to ask questions, share concerns, and provide input on the performance planning process.

i. Wrap-up and Next Steps

Meeting Logistics: The team meeting will be scheduled for [date] at [time]. A calendar invitation will be sent to all team members with the meeting details

Email

To- Gravin Stead

From – Adrian Russo

Date – 13-05-2023

Subject: Team Performance Plan: Marketing Team Meeting Scheduled

Dear Marketing Team,

I hope this email finds you well. I would like to inform you that we have scheduled a team meeting to discuss and establish our performance plan. The purpose of this meeting is to align our individual goals and objectives with the strategic and operational tasks outlined in the department’s plan, which are attached to this email.

Please review the attachments before the meeting to familiarize yourselves with the goals and tasks. The meeting will provide an opportunity for us to set performance targets, align goals, assign responsibilities, and establish timelines.

The meeting is scheduled for 13, may at [10:00 am]. A calendar invitation with the meeting details will be sent shortly.

Thank you, and I look forward to our productive discussion.

Best regards,

(Adrian Russo)

Assessment Task 2: Planning for Team Effectiveness
 

PART A ORGANISE A TEAM MEETING

Did the student demonstrate the required level of competence for each of the following points?

Attempt 1 Attempt 2 Attempt 3
Date: Date: Date:
Yes No Yes No Yes No
1.       Did the student submit the following:

¨  Email

           
2.       Did the student develop an email to their team? This must:

¨  use the TM001 Email Template

¨  specify the email subject

¨  specify the correct email footer

¨  specify who the email is addressed to

¨  specify the body of the email

¨  specify who the email was from

¨  specify the Operational Plan as an attachment

¨  specify the date and time the email was sent

           
Where any items above are marked ‘No’, outline the gaps below. Ensure feedback is provided to the student on their Assessment Task Cover Sheet. Document the actions that must be taken by the student to address the gaps.
Comments: What did you observe? Are there any gaps? What did the student to demonstrate competence?
Please outline any reasonable adjustments made for this task here.
Assessment Task 2: Part A Outcomes
Attempt Date Outcome Assessor Name Assessor Signature
Attempt 1   ¨  Satisfactory

¨  Not Satisfactory

   
Attempt 2   ¨  Satisfactory

¨  Not Satisfactory

   
Attempt 3   ¨  Satisfactory

¨  Not Satisfactory

   
 

PART B TEAM PERFORMANCE PLANNING

Did the student demonstrate the required level of competence for each of the following points?

Attempt 1 Attempt 2 Attempt 3
Date: Date: Date:
Yes No Yes No Yes No
3.       During the meeting, did the student:

¨  Welcome their team and tell them the purpose of the meeting?

¨  Discuss each aspect of the Operational Plan?

¨  Demonstrate team-building techniques?

¨  Listen to attendee feedback and concerns?

¨  Demonstrate non-verbal communication to make their team feel at ease and comfortable to contribute?

¨  Discuss and agree upon the team’s ground rules?

¨  Indicate the importance of the attendees actively participating in discussions?

¨  Demonstrate active listening skills to understand and paraphrase what their team was saying?

¨  Demonstrate using effective questioning to clarify or draw out further issues where required?

¨  Review each section of the Team Performance Plan Template with the attendees?

           
Where any items above are marked ‘No’, outline the gaps below. Ensure feedback is provided to the student on their Assessment Task Cover Sheet. Document the actions that must be taken by the student to address the gaps.
Comments: What did you observe? Are there any gaps? What did the student to demonstrate competence?
Please outline any reasonable adjustments made for this task here.
Assessment Task 2: Part B Outcomes
Attempt Date Outcome Assessor Name Assessor Signature
Attempt 1   ¨  Satisfactory

¨  Not Satisfactory

   
Attempt 2   ¨  Satisfactory

¨  Not Satisfactory

   
Attempt 3   ¨  Satisfactory

¨  Not Satisfactory

   
 

PART C DOCUMENTING THE PERFORMANCE PLAN

Did the student demonstrate the required level of competence for each of the following points?

Attempt 1 Attempt 2 Attempt 3
Date: Date: Date:
Yes No Yes No Yes No
4.       Did the student submit the following:

¨  Team Performance Plan

¨  Email

¨  Marketing Team Meeting Schedule

           
5. Did the student develop a sufficient Team Performance Plan based on their meeting notes?            
6. Did the student develop a sufficient Marketing Team Meeting Schedule to support the team’s operational plan?            
7.       Did the student develop an email to their team? This must:

¨  use the TM001 Email Template

¨  specify the body of the email

¨  specify the correct email footer

¨  specify who the email is addressed to

¨  specify the date and time the email was sent

¨  specify who the email was from

¨  specify the email subject

¨  specify the Team Performance Plan and the Marketing Team Meeting Schedule as the attachments

           
Where any items above are marked ‘No’, outline the gaps below. Ensure feedback is provided to the student on their Assessment Task Cover Sheet. Document the actions that must be taken by the student to address the gaps.
Comments: What did you observe? Are there any gaps? What did the student to demonstrate competence?
Please outline any reasonable adjustments made for this task here.
Assessment Task 2 Outcomes
Attempt Date Outcome Assessor Name Assessor Signature
Attempt 1   ¨  Satisfactory

¨  Not Satisfactory

   
Assessment Task 2 Outcomes
Attempt 2   ¨  Satisfactory

¨  Not Satisfactory

   
Attempt 3   ¨  Satisfactory

¨  Not Satisfactory

   

Assessment Cover Sheet

SUBMISSION DETAILS
Unit of Competency: BSBTWK502 Manage Team Effectiveness
Assessment Task 3. Project
Student Name:  
Student ID:  
Student Submission and Plagiarism Declaration:

By submitting this assessment to the College, I declare that:

·         This assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged.

·         No part of this assessment has been written for me by another person.

·         I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if the original is lost.

 Student Signature:                                                        Date of Completion:                                     
ASSESSMENT OUTCOME
Student’s overall performance is: q  Satisfactory                            q    Not Satisfactory
Comments/Feedback to the Student:
Assessor Declaration: I declare that I have performed assessment for this student as per the principles of assessment and collected assessment evidence in accordance with the rules of evidence. I further declare that to the best of my knowledge all evidence attached are the student’s own work. I also provided appropriate feedback to the student and have undertaken assessment integrity checks for plagiarism.

q  I also declare that I have provided the feedback and discussed the result with the student.

Trainer/Assessor Name:                                                                                                                 

Signature :                                                                        Date :                                                      

 

Assessment Task 3: Manage Team Effectiveness

TASK SUMMARY

RESOURCES AND EQUIPMENT REQUIRED

WHERE AND WHEN THIS TASK WILL BE COMPLETED

Task three consists of three parts:

  • In Part A, you will be undertaking employee performance
  • In Part B, you will be developing a policy and work
  • In Part C, you will be researching and implementing reward and recognition
  • Access to your learning materials
  • Access to a computer, the internet, and a web browser
  • Access to Microsoft Word (or a similar program)
  • Access to the following documents available on the CBSA website:
    • BD001 Business Plan
    • TM001 Email Template
    • TM005 Policy & Procedures Template
  • One additional student/assessor to play the role of a team member
  • You will complete this task in your own time, or you may be provided with time in class to complete it (where applicable)
  • You will be advised of the due date for this task

WHAT HAPPENS IF YOU GET SOMETHING WRONG

If you get something wrong you will need to resubmit that part of the task that has not been completed correctly or fully. Your assessor will provide you with guidance as to what needs to be resubmitted and how.

TASK INSTRUCTIONS      Complete all parts of the assessment below.

PART A: PERFORMANCE MANAGEMENT

To begin this part, read the following email and then complete the tasks that follow:

To:                      Adrian Russo (adrian.russo@cbsa.com.au)

From:                  Gavin Stead (gavin.stead@cbsa.com.au)

Date/time:           Wednesday 3:15 p.m.

Subject:              Under Performing Staff Member

Good afternoon Adrian,

Welcome back from your two-week break, I need to inform you that I have received a number of complaints about Kelly, your Business Development Specialist. A summary of these is provided below:

§  Kelly is often taking personal calls on her mobile phone.

§  Other staff are picking up calls that Kelly should be answering.

§  If someone wants to speak directly to Kelly and she is on her mobile, she says, ‘I’ll call them back later’ – sometimes she leaves the office to make her personal calls.

§  Kelly has had some longer lunch breaks lately – staff feel she is not working back to make up the time lost.

§  Staff are falling behind with their own work because they are dealing with Kelly’s phone calls and trying to help her meet her deadlines.

§  The staff are starting to get irritable and snappy with each other – this is not demonstrative of CBSA’s values!

The staff had said that this behaviour has only been happening for the past three weeks and seemed to become more obvious when you took two weeks’ leave.

Kelly was previously a hard-working and reliable staff member. Her help and support to others in CBSA were invaluable. Because of this, the staff have not been comfortable coming forward with their complaints and have let the issue slide. Now everyone is stressed, and the workplace is not as friendly or happy as it used to be. Staff fear that they will look bad if they take personal calls, which were once allowed if in moderation and kept short.

I would like you to meet with Kelly to manage her underperformance. Kind Regards,

Gavin Stead Managing Director

300 Fictional Way, Sydney, NSW 2000

Phone: 1800 111 222

www.cbsa.com.au

TASK INSTRUCTIONS

Based on the email, you are to conduct a performance management meeting with Kelly. For the purpose of this task, an assessor will play the role of Kelly.

You have sent an email to Kelly, and she has replied to your message that she is attending the meeting

During the meeting, your assessor will be looking to see that you can:

§  Explain the purpose of the meeting.

§  Verbally discuss with Kelly about the importance of team cohesion and how important it is for everyone to be working at their best and supporting each other.

§  Accurately describe the nature of the complaints to Kelly. Remember to consider the welfare and morale of your team as you do this.

§  Explain how Kelly’s behaviour has impacted on staff at CBSA. Remember to focus on the issue, not the person.

§  Talk to Kelly about ways in which CBSA can provide her with support to get back on track, and what you would like to see as the outcome of this meeting. Give Kelly a meeting date for four weeks in the future, at which you will review her performance.

§  Demonstrate role model appropriate behaviour during this meeting, including:

–        managing the situation sensitively and appropriately

–        not passing blame or judgment

–        being encouraging and avoiding negative emotions or reactions

–        gaining her trust and confidence to speak about her problems

–        not dragging other staff members into the discussion (for example, ‘Adrian said he saw you …’, ‘That’s not what Sally said’, etc.)

–        listening to Kelly and using techniques to confirm and clarify the information she shares with you

–        asking appropriate and sensitive questions

–        communicating with respect, using tone and volume appropriate to each area of discussion

–        ensuring Kelly still feels a valued member of the team, despite her current situation.

SUBMISSION

REQUIREMENTS:PART A                     ¨ No submission required for this part.

PART B: POLICIES AND PROCEDURES

To begin this part, read the following email and then complete the tasks that follow:

To:                      Adrian Russo (adrian.russo@cbsa.com.au)

From:                  Gavin Stead (gavin.stead@cbsa.com.au)

Date/time:           Tuesday 9:51 a.m.

Subject:              Performance Management Policy and Procedure

Good morning Adrian,

Now that you have successfully worked with Kelly to manage her performance, I would like you to develop a policy and procedure around performance management so that we can consistently try and resolve performance issues.

Please send through a draft so I can review and approve. Kind Regards,

Gavin Stead Managing Director

300 Fictional Way, Sydney, NSW 2000

Phone: 1800 111 222

www.cbsa.com.au

TASK INSTRUCTIONS

Based on the email, you are to complete the following tasks:

  1. Develop a Performance Management Policy and Procedure using the TM005 Policy & Procedures Template accessible via the CBSA The policy and procedure must include:
    • the purpose of the policy
    • the scope (who it applies to)
    • a description about the importance of a high-performing work team to an organisation
    • a description of the impact of poor performance on the team and organisation
    • CBSA’s commitment to supporting their staff (include statements about assisting with counselling and professional development opportunities)
    • the performance management process, which includes:
      • when formal reviews will be held
      • examples of poor performance that might encourage management to call staff into a meeting (outside of the formal review)
      • how long staff have to correct their performance (you can choose this)
  • what happens if staff do not address performance issues in the time provided (this will invoke a written warning)
  • the monitoring and review process (management will monitor and call a review meeting after the designated timeframe has passed)
  • record-keeping (all communications with the staff member are recorded in writing).
  1. Develop an email to Gavin Stead (using the organisation’s email template) asking for a review and approval of the new policy and procedure you have The email must:
    • specify who the email is to
    • specify who the email is from
    • specify the date and time you sent the email
    • specify the subject
    • specify the attachment of the Performance Management Policy and Procedure
    • contain a body part of the email detailing why you are sending this email including that you have developed the policy and procedure as requested and that you have submitted it for review and
    • complete the email footer specifying the job position you are role-playing

SUBMISSION

REQUIREMENTS:

PART B

  • Performance Management Policy and Procedure
  • Email
Policy Statement:

CBSA is committed to promoting a culture of excellence and continuous improvement by implementing an effective performance management system. This policy establishes the framework for managing and developing employee performance to ensure alignment with organizational goals and objectives.

Objectives:

To set clear performance expectations and goals for all employees.

To provide regular feedback and coaching to enhance employee performance.

To identify training and development needs to support employee growth.

To recognize and reward exceptional performance.

To address performance issues in a fair and consistent manner (Clifton & Harter, 2019).

Performance Planning:

Managers will work collaboratively with employees to establish clear performance objectives and SMART goals that align with departmental and organizational objectives.

Performance plans will be documented and reviewed annually, with regular check-ins and adjustments as needed.

Performance Monitoring and Feedback:

Managers will provide ongoing feedback and coaching to employees, conducting regular performance discussions to review progress, address challenges, and provide guidance for improvement.

Performance monitoring will include objective assessments, observation, and analysis of results against established goals and standards.

Training and Development:

CBSA will identify and provide relevant training and development opportunities to enhance employee skills and competencies, supporting their ability to meet performance expectations.

Recognition and Rewards:

CBSA will implement a recognition program to acknowledge and celebrate exceptional employee performance, fostering a positive and motivating work environment.

Performance Improvement:

In cases of underperformance, managers will follow a structured process that includes informal feedback, performance improvement plans, and coaching to address and improve performance.

The goal is to provide employees with the necessary support and resources to meet performance expectations.

Confidentiality and Privacy:

All performance-related discussions, records, and documentation will be treated confidentially and in accordance with applicable privacy laws and regulations.

Performance Appraisal:

CBSA will conduct annual performance appraisals to formally evaluate employee performance, providing a comprehensive assessment and feedback on achievements, areas of improvement, and developmental opportunities.

Policy Review:

This policy will be reviewed periodically to ensure its effectiveness and alignment with evolving organizational needs and best practices.

Email

To – Gavin Stead

From – Adrian Russo

Date – 15-05-2023

Subject: Performance Management Policy and Procedure Announcement

Dear Team,

I am pleased to inform you that CBSA has implemented a new Performance Management Policy and Procedure aimed at fostering a culture of excellence and continuous improvement. This policy establishes clear expectations, sets SMART goals, and provides ongoing feedback and development opportunities for all employees. The policy emphasizes regular performance discussions, recognition of exceptional performance, and a fair and consistent approach to addressing underperformance. Please familiarize yourselves with the attached policy document, and if you have any questions, feel free to reach out. Let’s work together to drive our performance and contribute to the success of CBSA.

Best regards

PART C: TEAM REWARDS AND RECOGNITION

To begin this part, read the following email and then complete the tasks that follow:

To:                      Adrian Russo (adrian.russo@cbsa.com.au)

From:                  Gavin Stead (gavin.stead@cbsa.com.au)

Date/time:           Tuesday 10:29 a.m.

Subject:              Reward for Excellent Work

Good morning Adrian,

It’s been one year exactly since you have undertaken the initial team performance meeting with your team, and I am delighted to say that you have achieved all the targets you set out to reach. Because of this, I have decided it is time to recognise the efforts of your team and make each person feel a valued member of CBSA.

Kind Regards, Gavin Stead

Managing Director

300 Fictional Way, Sydney, NSW 2000

Phone: 1800 111 222

www.cbsa.com.au

TASK INSTRUCTIONS

Based on the email, you are to complete the following tasks:

  1. Use the internet to research reward and recognition schemes. Find three that you think would be good to reward the team and ensure that the team continue to work well in Then send an email to your assessor (in the role of the Managing Director) that describes the three schemes you found. Recommend your preferred option and explain why you think it is the best.

The email must use the organisation email template and:

  • specify who the email is to
  • specify who the email is from
  • specify the date and time you sent the email
  • specify the subject
  • contain a body part of the email detailing why you are sending this email including describing the three schemes you found, and which one you would
  • complete the email footer specifying the job position you are role-playing.
  1. Assume now that your recommendation has been approved by the Managing As this is the case, you have decided to send a personal email to your team that thanks them for their hard work over the past year and explain the reward they will receive based on their performance.

The email must use the organisation email template and:

  • specify who the email is to
  • specify who the email is from
  • specify the date and time you sent the email
  • specify the subject
  • contain a body part of the email detailing why you are sending this email including thanking them for their hard work over the past year and explaining the reward they will receive based on their
  • complete the email footer specifying the job position you are role-playing.

SUBMISSION

REQUIREMENTS:

PART C

  • Email to Managing Director
  • Email to the team
To – Gavin Stead

From – Adrian Russo

Date –

Subject: Team Rewards and Recognition Program Proposal

Dear, Managing Director

I hope this email finds you well. I would like to propose the implementation of a team rewards and recognition program at CBSA. This program aims to acknowledge and celebrate exceptional team performance, fostering a positive work culture and motivation among employees. The program will include regular recognition events, such as monthly spot awards, team achievements, and milestones. By recognizing and rewarding our teams’ efforts, we can inspire continued excellence and enhance employee engagement. I would appreciate the opportunity to discuss this proposal further at your convenience.

Thank you for your attention to this matter.

Best regards

Email to the team

To – team members

From – Adrian Russo

Date –

Subject: Introducing Team Rewards and Recognition Program

Dear Team,

I am excited to announce the launch of our new Team Rewards and Recognition Program at CBSA. This program aims to celebrate and appreciate exceptional team performance. We will have monthly spot awards, recognition for team achievements, and milestones. By acknowledging our collective efforts, we aim to foster a positive work environment and motivate everyone to strive for excellence. Stay tuned for more details and let’s celebrate our achievements together!

Best regards

References

Clifton, J., & Harter, J. K. (2019). It’s the Manager: Gallup finds the quality of managers and team leaders is the single biggest factor in your organization’s long-term success. Washington, DC, USA:: Gallup Press.

Contreras, F., Baykal, E., & Abid, G. (2020). E-leadership and teleworking in times of COVID-19 and beyond: What we know and where do we go. Frontiers in psychology11, 590271.

Golensky, M., & Hager, M. (2020). Strategic leadership and management in nonprofit organizations: Theory and practice. Oxford University Press.

Guzmán, V. E., Muschard, B., Gerolamo, M., Kohl, H., & Rozenfeld, H. (2020). Characteristics and Skills of Leadership in the Context of Industry 4.0. Procedia Manufacturing43, 543-550.

Hassi, A. (2019). Empowering leadership and management innovation in the hospitality industry context: The mediating role of climate for creativity. International Journal of Contemporary Hospitality Management.

Karatepe, O. M., Aboramadan, M., & Dahleez, K. A. (2020). Does climate for creativity mediate the impact of servant leadership on management innovation and innovative behavior in the hotel industry?. International Journal of Contemporary Hospitality Management32(8), 2497-2517.

Mujtaba, B. G. (2019). Leadership and management philosophy of “Guzaara” or cooperating to “get along” in South Asia’s Afghanistan.

Porfírio, J. A., Carrilho, T., Felício, J. A., & Jardim, J. (2021). Leadership characteristics and digital transformation. Journal of Business Research124, 610-619.

Purwanto, A. (2020). The role of job satisfaction in the relationship between transformational leadership, knowledge management, work environment and performance. Solid State Technology.

Zeike, S., Bradbury, K., Lindert, L., & Pfaff, H. (2019). Digital leadership skills and associations with psychological well-being. International journal of environmental research and public health16(14), 2628.

Assessment Task 3: Manage Team Effectiveness
 

PART A PERFORMANCE MANAGEMENT

Did the student demonstrate the required level of competence for each of the following points?

Attempt 1 Attempt 2 Attempt 3
Date: Date: Date:
Yes No Yes No Yes No
8.       During the meeting, did the student:

¨  Explain the purpose of the meeting?

¨  Explained how the complainee’s behaviour has impacted on staff?

¨  Discuss support techniques and measures?

¨  Accurately describe the nature of the complaints?

¨  Demonstrate role model appropriate behaviour during this meeting?

¨  Verbally discuss the importance of team cohesion and how important it is for everyone to be working at their best and supporting each other?

           
Where any items above are marked ‘No’, outline the gaps below. Ensure feedback is provided to the student on their Assessment Task Cover Sheet. Document the actions that must be taken by the student to address the gaps.
Comments: What did you observe? Are there any gaps? What did the student to demonstrate competence?
Please outline any reasonable adjustments made for this task here.

a)

Assessment Task 3: Part A Outcomes
Attempt Date Outcome Assessor Name Assessor Signature
Attempt 1   ¨  Satisfactory

¨  Not Satisfactory

   
Attempt 2   ¨  Satisfactory

¨  Not Satisfactory

   
Attempt 3   ¨  Satisfactory

¨  Not Satisfactory

   

b)

 

PART B – POLICIES AND PROCEDURES

Did the student demonstrate the required level of competence for each of the following points?

Attempt 1 Attempt 2 Attempt 3
Date: Date: Date:
Yes No Yes No Yes No
9.       Did the student submit the following:

¨  Email

¨  Performance Management Policy and Procedure

           
10.    Did the student develop a Policy and Procedure? They must:

¨  use the TM005 Policy & Procedures Template

¨  specify organisational commitment to supporting their staff

¨  specify the scope of the policy

¨  specify a sufficient performance management process

¨  specify the purpose of the policy

¨  specify a description about the importance of a high-performing work team to an organisation

¨  specify the impact of poor performance on the team and organisation.

           
11.    Did the student develop an emai? It msut:

¨  use the TM001 Email Template

¨  specify the date and time the email was sent

¨  specify the email subject

¨  specify the body of the email

¨  specify who the email was from

¨  specify who the email is addressed to

¨  specify the Operational Plan as an attachment

¨  specify the correct email footer.

           
Where any items above are marked ‘No’, outline the gaps below. Ensure feedback is provided to the student on their Assessment Task Cover Sheet. Document the actions that must be taken by the student to address the gaps.
Comments: What did you observe? Are there any gaps? What did the student to demonstrate competence?
Please outline any reasonable adjustments made for this task here.

c)

Assessment Task 3: Part B Outcomes
Attempt Date Outcome Assessor Name Assessor Signature
Attempt 1   ¨  Satisfactory

¨  Not Satisfactory

   
Attempt 2   ¨  Satisfactory

¨  Not Satisfactory

   
Attempt 3   ¨  Satisfactory

¨  Not Satisfactory

   

d)

 

PART C TEAM REWARDS AND RECOGNITION

Did the student demonstrate the required level of competence for each of the following points?

Attempt 1 Attempt 2 Attempt 3
Date: Date: Date:
Yes No Yes No Yes No
12.    Did the student submit the following:

¨  Email to managing director

¨  Email to team

           
13.    Did the student develop an email to their manager? They must:

¨  use the TM001 Email Template

¨  specify the body of the email

¨  specify the correct email footer

¨  specify the email subject

¨  specify who the email was from

¨  specify who the email is addressed to

¨  specify the date and time the email was sent.

           
14.    Did the student develop an email to their team? They must:

¨  use the TM001 Email Template

¨  specify the email subject

¨  specify the correct email footer

¨  specify the body of the email

¨  specify who the email was from

¨  specify who the email is addressed to

¨  specify the date and time the email was sent.

           
Where any items above are marked ‘No’, outline the gaps below. Ensure feedback is provided to the student on their Assessment Task Cover Sheet. Document the actions that must be taken by the student to address the gaps.
Comments: What did you observe? Are there any gaps? What did the student to demonstrate competence?

 

e)

Please outline any reasonable adjustments made for this task here.
Assessment Task 3 Outcomes
Attempt Date Outcome Assessor Name Assessor Signature
Attempt 1   ¨  Satisfactory

¨  Not Satisfactory

   
Attempt 2   ¨  Satisfactory

¨  Not Satisfactory

   
Attempt 3   ¨  Satisfactory

¨  Not Satisfactory

   
UNIT OF COMPETENCY ASSESSMENT SUMMARY SHEET
 

This form is to be completed by the assessor and used a final record of student competency.

All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before placing on the students file.

Student results are not to be entered onto the Student Database unless all relevant paperwork is completed and attached to this form.

Student Name:   Student ID:  
Unit Code and Unit

Title:

BSBTWK502 Manage Team Effectiveness
Final Submission

Date:

 
Please attach the following documentation to this form Result achieved
 

Assessment Task 1

Written Questions  

r  Satisfactory

 

r Not Satisfactory

 

r Not completed

Assessment Task 2 Project and role-play r  Satisfactory r Not Satisfactory r Not Completed
Assessment Task 3 Project and role-play r  Satisfactory r Not Satisfactory r Not Completed
Final Assessment Result for this unit r  Competent r Not Yet Competent  
Assessor Feedback:
Assessor Declaration:

I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.

Signature:                                                        

Date:         /          /         

Has the student been notified of the competency outcome?

q Yes q No

Notified by:                                                            Signature:                                                             Date:         /          /         
USE FOR RE-ASSESSMENT ONLY
Date Completed Assessment/Comments Satisfactorily Completed
    Yes No
    Yes No
    Yes No
Unit Outcome: o    Competent      o    Not Yet Competent
Trainer/Assessor’s Signature:    

Date:

 

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