Communicate with influence BSBCMM 511
Task 1
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the taskis all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
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Table of Content
Task 1 – Knowledge Questionnaire. 5
Task 1 – Knowledge Questionnaire
| Task summary and instructions
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| What is this assessment task about? | This assessment is a written questionnaire with a mix of objective and subjective questions.
The questionnaire is designed to meetthe knowledge required to meet the unit requirements safely and effectively.
The questions focus on the knowledge evidence required for this unit of competency:
· industry, media and government organisations, events and communication channels that are relevant to the organisation · cross-cultural communication · techniques for negotiation, mediation, conflict resolution and incident de-escalation · structured and inclusive meeting procedures · organisational policies and procedures relevant to:
· communication tone, structure, style and impact on others · relevant organisational policies and procedures on confidentiality of information.
Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed. |
| What do I need to do to complete this task satisfactorily? | · submit your answers to the questions within the set timeframe,
· answer all questions as instructed, · answer all questions using your own words and reference any sources appropriately, · all questions must be answered satisfactorily.
It is advisable to:
· review the questions carefully, · answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures), · further research the topics addressed in each question.
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| Specifications | You must submit to GOALS the
· assessment coversheet, · answers to all questions, · references.
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| Resources and equipment | • computer with Internet access,
• access to Microsoft Office suites or similar software, • learning material. |
| Re-submission opportunities | You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.
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Answerall the questions below:
Question 1
Consider the following three organisations:
- OzHarvesthttps://www.ozharvest.org/
- Marriot Hotels https://www.marriott.com.au/default.mi
- ANZ Bank https://www.anz.com.au/
For each organisation, identify the industry in which they operate, the media and government organisations they may liaise with, and events and communication channels they may use to promote their business.
| Organisation | Industry | Media and government
(3 in total/organisation) |
Events and communication channels
(3 in total/organisation) |
| OzHarvest | Profits is not generated | Council of city
Various social media sites Newspaper as well as ATO |
Events of Sponsorship
Media of prints Events which are local |
| Marriot Hotels | Accommodation | Council of city
Various social media sites Newspaper as well as ATO |
Various conferencing
Various channels of social media sites Media of prints
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| ANZ Bank | Financing | Council of city
Various social media sites Newspaper as well as ATO |
Flyers
Events of networking Various workshops |
Question 2
Address the following questions about cross-cultural communication:
| Question | Answer |
| What is cross-cultural communication? | This technique of understanding both commonalities and differences across cultures in order to properly participate within such a particular setting is called cross communications. |
| List two (2) principles of cross-cultural communication. | Maintain a straightforward approach.
There’s really no convincing need to make it even more difficult for either of you while using huge terms in a multidimensional debate. Maintain a clear approach (Veríssimo, 2021).
Closed ended questions should be avoided.
Avoid asking a question which requires a ‘yes’ or ‘no’ response. In many cultures, it is difficult or embarrassing to respond negatively.
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| Why is cross-cultural communication important?
(30-50 words) |
This same ability that communicates effectively faceted in today’s global corporate condition cannot be underestimated. We ought must know well ways successfully monitor cross premises as a coordination’s expert with just a background of thusly research. |
| List three (3) barriers to cross-cultural communication. | Various attitudes of making important decisions.
Performing duties in an unique manner. A new way of looking at things. |
Question 3
Address the following questions:
| Question | Answer | |
| Define negotiation.
(30-50 words) |
A negotiation is a crucial interaction that resolves a problem in a way that both parties find acceptable. Potential buyers and merchants, a firm and a prospective representation, or the governments of at least two countries could all engage in negotiations. | |
| Define mediation.
(30-50 words) |
Mediation is just a systematic, ongoing game wherein a neutral person helps opposing individuals resolve dispute using specialised communications and negotiating strategies. All mediation attendees were prompted to take an actively portion throughout the development (Lo Presti & Marino, 2020). | |
| Why is conflict resolution important in the workplace?
(30-50 words) |
Conflicts are unavoidable when individuals having different backgrounds, mindsets, and beliefs collaborate on such a project. Many of the advantages of dispute resolution that would emphasise its relevance are as follows:
Make solid connections. Workers with effective conflict resolution abilities can lessen the friction that can harm their relationships. Individuals were prepared to communicate effectively without co-workers but also developing good keeps employees by fixing problems effectively a somewhat better diplomatic way (Veríssimo, 2021). |
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| Why is it important to de-escalate incidents in the workplace?
(30-50 words) |
Regardless matter how wonderful their work place was and how strong a leader you get, it will be some until you are faced with just a conflict which needs to be settled. Everyone reacts to adversity in a unique manner. Some people are fearful of confrontation and avoid it at all costs. | |
| Research, select and briefly outline four (4) techniques for negotiation, mediation, conflict resolution and incident de-escalation. | Technique | Outline (20-40 words/technique) |
| Creating of goals | Goals can be set for a firm, for groups, or for individual. Staff will be able to participate in choice activities alongside management within those sorts of gatherings. | |
| Listening properly | Developing rapport through rebuilding relationships.
Expressing a sense of apprehension. phrasing to demonstrate comprehension. |
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| Applying reflective comments | Display careful study but also interpretation from reputable sources; properly explain and characterise the concepts and techniques we’ve acquired during the semester (Lo Presti & Marino, 2020). | |
| De-escalation | With the help of proper maintenance and proper management inside the organization and appropriate method help to complete the task within the organization. | |
Question 4
Address the following questions:
| Question | Answer | |
| What is an inclusive meeting? | In the inclusive meeting, there is the chance of contribution and there is equal weight of the voices. | |
| What is a structured meeting? | The visual ads are used in the structured meeting and the experts of the team for increasing the outcomes, deliverables, outputs, and decision quality. | |
| Select and outline three (3) structured and briefly inclusive meeting procedures you could use when managing meetings. | Procedure | Outline (30-50 words/procedure) |
| Annual general meeting | This meeting is held annually in the organization. There is a high-profile affair in the meetings. The planning and thoughts are also required in this meeting. | |
| Ineffective and effective meeting | There are clear objectives and purposes in the effective meeting and the ineffective meeting are held when there is no requirement for the meeting. | |
| Extraordinary general meeting | It is the type of general meeting in which urgent matters are dealt with, and a resolution is required between the AGMs. | |
Question 5
Review the policies and procedures folder provided.
Review the following policies and procedures:
- Meeting procedures
- Communication policy
- Information management policy
- Marketing policy
Briefly outline the structure and content of each of the policies and procedures, and explain how they may relate to one or more of the following:
- Presenting and negotiating
- Leading and participating in a meeting
- Making a presentation
- Confidentiality of information
| Policies and procedures | Outline (40-80 words/policy and procedures) |
| Meeting procedures | The meeting procedures have some of the normal requirements and all the formal meetings are held according to the legislation and regulations and the notices and purposes are there for each of the meetings (Whyte, 2013). |
| Communication policy | Communication policy is the set of opinions that regulates all the movements of the infrastructure inside and outside the organization. |
| Information management policy | This policy is the set of all rules and legislations for many distinct contents. This policy allows regulation tools of the workplace. |
| Marketing policy | This policy is the set of entire principles explained in the particular Brand and Product marketing manual that has been provided to the individual with license with the agreement’s execution (Whyte, 2013). |
Question 6
Explain how the communication tone, structure and style may impact others. Provide an example of each.
| Question | Answer | |
| Explain how the communication tone, structure and style may impact others.
(40-80 words) |
While communicating with other individuals, our tone explains and also sends the message. The idiom was easy as “I do not know” could be taken in several distinct manners relying on how we select to prompt it. Our tone could just not only influence how individuals notice us but also their inclination to hear us – mainly in the organization (Whyte, 2013). | |
| Examples | Communication… | Example |
| Tone | Emotional, intimate, serious, confident, arrogant, humorous etc. | |
| Structure | External, internal, downward, formal, informal, lateral | |
| Style | Passive, aggressive, and assertive (Whyte, 2013). | |
References
| Please include your references below:
Lo Presti, L., & Marino, V. (2020). Is online public engagement a new challenge in the university communication plan? A managerial perspective. Studies in Higher Education, 45(7), 1380-1397. Veríssimo, F. B. T. (2021). Communication plan for Samsys’ Services: Vencsys&Zapzys (Doctoral dissertation). Whyte, W. H. (2013). The organization man. University of Pennsylvania Press.
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